Bissell 25A3 Deep Cleaner Owner's Manual

Introduction

Thank you for purchasing a BISSELL ProHeat deep cleaner. This product incorporates advanced technology for effective home cleaning. BISSELL is committed to reducing environmental impact through sustainable design efforts.

Your ProHeat deep cleaner is backed by a limited one-year warranty and supported by a dedicated Consumer Services department.

BISSELL has a long history, with the founder inventing the floor sweeper in 1876. Today, BISSELL is a global leader in homecare products.

Safety Instructions

WARNING: To reduce the risk of fire, electric shock, or injury, follow basic precautions when using electrical appliances:

• Read all instructions before use.
• Do not immerse the machine in water or other liquids.
• Use only on surfaces moistened by the cleaning process.
• Always connect to a properly grounded outlet.
• Unplug from outlet when not in use and before maintenance.
• Do not leave the machine plugged in unattended.
• Do not service the machine when it is plugged in.
• Do not use with a damaged cord or plug.
• If the appliance is not working as it should, has been dropped, damaged, or dropped into water, have it repaired at an authorized Service Center.
• Use indoors only.
• Do not pull or carry by cord, use cord as a handle, close doors on cord, pull cord around sharp corners, run appliance over cord, or expose cord to heated surfaces.
• Unplug by grasping the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put objects into appliance openings, use with blocked openings, or restrict airflow.
• Keep body parts away from openings and moving parts.
• Do not pick up hot or burning objects.
• Do not pick up flammable or combustible materials or use in the presence of explosive liquids or vapors.
• Do not pick up toxic materials.
• Do not modify the 3-prong grounded plug.
• Do not allow to be used as a toy.
• Do not use for any purpose other than described in this User's Guide.
• Do not operate the appliance unless the belt door is securely assembled.
• Do not unplug by pulling on the cord.
• Use only manufacturer's recommended attachments.
• Use only BISSELL cleaning products formulated for this appliance.
• Keep openings free of dust, lint, hair, etc.
• Do not point attachment nozzle at people or animals.
• Keep appliance on a level surface.
• Turn off all controls before unplugging.
• Be extra careful when cleaning stairs.
• Close attention is necessary when used by or near children.
• Unplug before attaching the TurboBrush®.

SAVE THESE INSTRUCTIONS.

This model is for household use only. Commercial use voids the manufacturer's warranty.

Grounding Instructions

This appliance must be connected to a grounded wiring system. The cord has an equipment-grounding conductor and a grounding plug. Plug into an outlet that is properly installed and grounded according to local codes and ordinances.

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Consult a qualified electrician if unsure about grounding. DO NOT MODIFY THE PLUG. Have a proper outlet installed by a qualified electrician if it does not fit the outlet. This appliance is designed for use on a nominal 120-volt circuit.

Product View

The Bissell 25A3 features:

• Ergonomically Designed Handle
• Handle Assembly
• Heat Indicator Light/Built-in Hot Water Heater
• Heater Switch (to turn heat on or off)
• Lower Body Assembly
• Integrated Carry Handle
• Ready Tools™ Dial
• Belt Access Door
• Removable Nozzle
• DirtLifter® PowerBrush
• Edge Sweep® Brushes
• Spray Trigger
• Cord Clip
• Hose Secure Latch
• Ready-to-use Hose
• Quick Release™ Cord Wrap
• Extra Long Power Cord
• 2-in-1 Tank™ (includes built-in formula measuring cup)
• Large, Easy-to-Maneuver Wheels

Cleaning Fluid

Use only genuine BISSELL Fiber Cleansing Formula™ for optimal cleaning and to protect the machine. Non-BISSELL cleaning solutions may harm the machine and void the warranty. Available formulas include:

• 48 oz. BISSELL Fiber Cleansing Formula™ with Scotchgard™ Protector (Item #0710)
• 48 oz. BISSELL Multi-Allergen Removal™ Formula (Item #0720)
• 48 oz. BISSELL Pet Odor and Soil Removal™ Formula (Item #0730)
• 48 oz. BISSELL Natural Orange Extract Formula (Item #0740)
• 48 oz. BISSELL Lavender Essence Formula with Scotchgard™ Protector (Item #0750)
• 42.67 oz. BISSELL 3X Concentrated Fiber Cleansing Formula with Scotchgard™ Protector (Item #0716)
• 32 oz. BISSELL Hard Floor Solutions™ (Item #0400)
• 22 oz. BISSELL Tough Stain PreCleaner™ Formula (Item #0482)

Assembly

The only tool required for assembly is a Phillips head screwdriver. Four Phillips head screws (2 long, 2 short) are included, taped to the handle assembly.

1. Slide the handle assembly onto the lower body and secure with two long screws.
2. Attach the upper hose rack to the back of the handle assembly by pushing into open slots and sliding down until it snaps into place.
3. Attach the lower hose rack by sliding it onto the lower body assembly and securing with two short screws.
4. Attach the Tough Stain tool to the end of the hose.
5. Wrap the flex hose around the hose rack and secure it into the notched out holder.
6. Keep the flex hose locked in place with the hose secure latch.

WARNING: Do not plug in your cleaner until it is completely assembled and you are familiar with all instructions and operating procedures.

Tip: Deep cleaning carpeting regularly can reduce dust and allergens in your home.

Special Features

Built-In Heater

The ProHeat deep cleaner features a patented built-in heater that warms hot tap water up to 25 degrees hotter, optimizing cleaning effectiveness. The heater will not exceed 180 degrees. The heater switch controls the heater, allowing you to turn it off for delicate wool or oriental rugs.

DirtLifter® PowerBrush

The DirtLifter PowerBrush enhances cleaning performance by lifting dirt and grooming carpet fibers. Its floating suspension self-adjusts to carpet heights. When the power is on and the machine is upright, the brushes are lifted off the carpet for protection.

Ready Tools™ Dial

The Ready Tools feature allows switching between FLOOR CLEANING and TOOLS settings. The TOOLS setting is for above-floor cleaning of upholstery, stairs, and baseboards. Select the appropriate tool for the job and attach it to the flex hose.

WARNING: To reduce the risk of fire, electric shock, or internal component damage, use only BISSELL advanced deep cleaning formulas intended for use with the deep cleaner. Non-BISSELL cleaning solutions may harm the machine and void the warranty. Chemical spot cleaners or solvent-based soil removers should not be used as they may react with plastic materials, causing cracking or pitting.

Scotchgard™ Protector

BISSELL offers deep cleaning formulas with Scotchgard™ protector to restore carpet protection against dirt and tough stains. Using your BISSELL ProHeat machine with BISSELL formulas containing Scotchgard™ protector every 12 months helps maintain your carpet's 5-year limited stain warranty from 3M.

Measuring Cup

A measuring cup for adding the correct amount of formula is built into the lid of the 2-in-1 tank.

2-in-1 Water Tank

The 2-in-1 water tank system has a heavy-duty bladder for clean water. As you clean, the clean water and formula empty from the bladder. Dirty water is collected around the outside of the bladder, keeping clean and dirty water separate. This design allows for maximizing tank space.

Removable Nozzle

The nozzle is removable for easy cleaning by rinsing it in the sink.

Operation

Before You Clean

1. Plan activities to allow carpet time to dry.
2. Move furniture if cleaning an entire room (optional).
3. Vacuum the area with a dry vacuum cleaner before deep cleaning.
4. Plan your cleaning route to leave an exit path, starting in the corner farthest from your exit.
5. Pretreating (optional): Recommended for heavily soiled carpet in high traffic areas.
• Using BISSELL Tough Stain Pre-cleaner, spray evenly over soiled areas without overwetting.
• Wait 3-5 minutes before deep cleaning.
• Clean as normal using your BISSELL deep cleaner.

ATTENTION: Some Berber carpets may fuzz with wear. Repeated strokes in the same area with a vacuum or deep cleaner may aggravate this condition.

Fill the 2-in-1 Water Tank

1. Remove the tank from the base by lifting the tank carry handle.
2. Carry to the sink. Rotate the handle forward to unlatch the lid. Remove the lid and locate the built-in measuring cup.
3. Fill formula to the indicated line on the measuring cup and pour into the bladder. For BISSELL 3X Concentrate formulas, add one capful directly into the bladder.
4. Fill the bladder with clean hot tap water. Do not boil or microwave water.
5. Replace the top of the tank by matching the lid and tank edges. Ensure the handle is in the forward position to replace the lid. Rotate the handle to the carrying position to latch the lid. Test to ensure the lid is secure.
6. Place the tank back into the machine base, seating it firmly. Rotate the tank handle back into the latched position.

Carpet Cleaning

1. Plug the deep cleaner into a proper outlet.
2. Set the Ready Tools dial to the Floor Cleaning setting.
3. Turn the power on by pressing the red power switch with your foot. Turn the heater switch to the 'on' position. Allow one minute for the built-in heater to warm up.
4. NOTE: The ProHeat will be fully warmed and provide optimal performance after a minute of continuous heated cleaning.
5. Press the gray handle release lever with your foot to detent the handle.
6. While pressing the spray trigger, make one slow forward wet pass and another back.
7. Release the spray trigger and make one slow forward and backward pass over the same area to remove residual dirty water and aid drying.
8. Repeat cleaning passes until the solution being suctioned appears clean. Continue passes without pressing the trigger until no more water is being suctioned.

Tip: Thorough vacuuming before deep cleaning prevents early clogging of the lint trap.

WARNING: To reduce the risk of fire, electric shock, or internal component damage, use only BISSELL cleaning fluids intended for use with the deep cleaner. Non-BISSELL cleaning solutions may harm the machine and void the warranty.

Empty the 2-in-1 Water Tank / Clean Removable Nozzle

1. Turn the power switch off. Remove the 2-in-1 water tank using the carry handle.
2. Carry the tank to a utility sink or outside to dispose of the collection water. Remove the top of the tank by rotating the handle forward to unlatch the lid and lifting the lid off.
3. Empty collection water from the bottom of the tank.
4. After each use, remove and rinse the lint screen located on the tank lid.
5. If the nozzle needs cleaning, remove it by grasping the handle at the top and pulling forward. Clean the removable nozzle by rinsing under running water.
6. When finished, replace the nozzle by slightly raising the front of the machine to line up the slots on the base with the hooks on the nozzle. Attach at the base first, then click the nozzle into place. NOTE: If the nozzle is not attached properly, loss of suction will occur.
7. To continue carpet cleaning, refer back to pages 10-11.
8. If cleaning is complete, refer to the "Maintenance and Care" section on page 15.

Ready Tools™

Your ProHeat deep cleaner is equipped with a hose and attachments for cleaning stairs, upholstery, and more.

Important! If using the machine to clean upholstery, check upholstery tags:

• Check manufacturer's tag before cleaning. Tags with "W" or "WS" indicate it can be used with your PROHeat. Tags with "X" or "S" (with a diagonal strike through), or "Dry Clean Only," mean do not proceed. Do not use on velvet or silk. If the tag is missing or not coded, check with your furniture dealer.
• Check for colorfastness in an inconspicuous place.
• If possible, check upholstery stuffing. Colored stuffing may bleed through fabric when wet.
• Plan activities to allow upholstery time to dry.

Ready Tools™ (continued)

1. Vacuum thoroughly to pick up loose debris and pet hair, using a vacuum with a brush attachment and a crevice tool for fabric folds and tufts.
2. To begin cleaning with attachments, follow instructions on pages 10-11 for filling the 2-in-1 water tank and formula tank.
3. Set the Ready Tools dial to the TOOLS setting to allow spray and suction from the hose.
4. Attach the cleaning tool of your choice to the end of the hose.
5. Clean by pressing the trigger to spray solution onto the area. Slowly move the tool back and forth over the soiled surface. Release the trigger to suction dirty water. Continue cleaning in small sections until dirt is removed. Caution: Do Not Overwet.
6. When finished cleaning, remove and rinse tool(s) in clean, running water.
7. It is recommended to suction clean water from the tap to rinse out the hose.
8. Before wrapping the hose onto the tool rack, lift the end of the hose and stretch it out to ensure all water is cleared.
9. Wrap the flex hose around the tool rack.
10. Empty the 2-in-1 water tank and rinse, following instructions on page 12.
11. If the Ready Tools dial becomes difficult to turn, the diverter assembly may need cleaning. To clean, remove the nozzle and locate the screw holding the diverter assembly. Remove the screw with a Phillips screwdriver.
12. Remove the diverter assembly. Hold under running water, ensuring water flows through and around the dial. Turn the dial about 10 times clockwise and 10 times counter-clockwise to free up debris.
13. Wipe the diverter assembly with a soft cloth and replace it on the machine. Replace the nozzle.
14. Return the Ready Tools dial to the FLOOR CLEANING setting.

Hard Floor Cleaning

Your deep cleaner may include a hard floor tool and Hard Floor Solutions Formula for cleaning linoleum, vinyl, and tile floors.

Caution: Do not use on unsealed hardwood floors.

1. Thoroughly vacuum or sweep the floor to pick up any debris.
2. NOTE: Before filling with formula and water, ensure all carpet cleaning formula is thoroughly rinsed from the tank.
3. Fill BISSELL Hard Floor Solutions Formula to the indicated fill line in the measuring cup and pour into the bladder.
4. Fill the bladder with clean hot tap water.
5. Attach the hard floor tool to the bottom of the machine by hooking it into the nozzle and swinging it down until it clicks into place.
6. Ensure the ReadyTools dial is set to FLOOR CLEANING.
7. Plug into an outlet and turn the power on.
8. Plan your cleaning route to leave an exit path, allowing adequate time for floors to dry.
9. While pressing the spray trigger, make one slow forward wet pass and another back. Caution: Do Not Overwet.
10. Repeat the motion without pressing the trigger, using the hard floor tool to squeegee and suction up dirty water.
11. When finished, remove the hard floor tool, rinse, and let it dry before storing. Refer to the Maintenance section on page 15 for machine clean up and storage instructions.

Maintenance and Care

Machine Care

1. Turn the power switch off. Unplug the machine and wrap the power cord.
2. After emptying the 2-in-1 water tank, rinse it with running hot tap water, cleaning underneath and around the bladder. Clean the red lint screen. Rinse the removable nozzle if necessary.
3. Replace the 2-in-1 water tank on the machine.
4. Remove any loose hair or debris from the brush roll.
5. To clean attachments, remove them from the hose and rinse in clean, running water. Dry before storing. Clean the hose by suctioning clean water from the tap. Before wrapping the hose back on the machine, lift the end and stretch it out to ensure all water is cleared. Refer to page 13, illustrations 11 and 12.
6. Wipe the machine's exterior with a soft cloth.
7. After the carpet is dry, vacuum again to remove hair and fuzz.

Machine Storage

Store the unit in a closet or basement in a protected, dry area. Do not store where there is a danger of freezing, as this will damage internal components and void the warranty.

Troubleshooting

Heat Indicator Light Does Not Illuminate

• Possible Causes:
• The heater switch is not turned on.
• The machine power switch is not turned on.
• Remedies:
• Turn on the heater switch.
• Both switches must be on to activate the heat indicator light.

Reduced Spray OR No Spray

• Possible Cause:
• Bladder may be empty.
• 2-in-1 tank may not be seated properly.
• Pump may have lost prime.
• The pump belt may be broken.
• Remedies:
• Turn power switch off; refill bladder with clean hot tap water and formula.
• Turn power switch off; remove tank and reseat it.
• Turn power switch off; wait 1 minute, turn on, and depress spray release trigger.
• Turn power switch off and unplug from the outlet. Check if the pump belt is broken by releasing the belt access door. Examine the belt for breakage. If broken or missing, refer to Replacement Parts on page 18. A replacement belt can be ordered from www.bissell.com or by calling BISSELL Consumer Services at 800-237-7691.

DirtLifter PowerBrush Does Not Turn

• Possible Cause:
• The brush belt or pump belt is off or broken.
• Remedies:
• Refer to Remedy 4 on page 16 to check if the brush belt or pump belt is broken.

Cleaner Not Picking Up Solution

• Possible Cause:
• Ready Tools dial may be on the wrong setting.
• Poor tool position (hand-held attachments only).
• Removable nozzle may not be properly attached.
• 2-in-1 tank lid is not properly installed.
• 2-in-1 tank is not properly seated.
• 2-in-1 tank has picked up maximum dirty water.
• The lint screen may be clogged.
• Remedies:
• Set Ready Tools dial to either floor cleaning or tools.
• Adjust angle; apply more downward pressure.
• Ensure the nozzle is on correctly by lining up slots on the base with the hooks on the nozzle. Attach at the base first, then click the nozzle into place. Refer to page 12, image 5.
• Re-install lid; refer to page 10 images.
• 2-in-1 tank must be firmly seated; remove and reseat the tank.
• Empty 2-in-1 tank and refill; refer to the Operation section.
• Clean out the lint screen; refer to page 12.

Other maintenance or service not included in the manual should be performed by an authorized service representative.

Thank you for selecting a BISSELL product. Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.

BISSELL Consumer Services

For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Services
1-800-237-7691

• Monday - Friday: 8 a.m. - 10 p.m. EST
• Saturday: 9 a.m. - 8 p.m. EST

Or write:

BISSELL HOMECARE, INC
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services

Or visit the BISSELL website: www.bissell.com

When contacting BISSELL, have your model number available.

Please record your Model Number: ____________________

Please record your Purchase Date: ____________________

NOTE: Keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 20 for details.

Please register your new BISSELL product at www.bissell.com/productregistration

Replacement Parts

Additional Accessories

These items are available for purchase as accessories for your BISSELL ProHeat:

To purchase call 1-800-237-7691 or visit www.bissell.com.

Cleaning Formula: Refer to bottom of page 5 of this guide for a full selection of cleaning formula available for purchase.

For a complete list of replacement parts, cleaning formulas, and accessories available for your BISSELL deep cleaner please visit www.bissell.com or contact BISSELL Consumer Services at 800.237.7691.

Earn Rewards Points!

To qualify you for discounts, rebates, and other BISSELL perks. Visit www.bissell.com/rewards to learn more.

Warranty - BISSELL ProHeat

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. For additional instruction regarding this warranty or questions regarding what it may cover, contact BISSELL Consumer Services by E-mail, telephone, or regular mail.

Limited One Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL's option, free of charge from the date of purchase by the original purchaser, for one year any defective or malfunctioning part.

This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is not covered.

If your BISSELL product should require service:

Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.

If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Services.

• Website or E-mail: www.bissell.com (Use the "Customer Services" tab.)
• Or Call: BISSELL Consumer Services, 1-800-237-7691 (Monday - Friday 8 a.m. - 10 p.m. ET, Saturday 9 a.m. - 8 p.m. ET)
• Or write: BISSELL Homecare Inc., PO Box 3606, Grand Rapids MI 49501, ATTN: Consumer Services

BISSELL HOMECARE, INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL'S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.