WA28 User Specifications

Product Overview

Windows Hello is a biometric authorization method that provides real-time access to your Windows 10 device. By simply moving their fingers, users can be immediately identified by a new device running Windows 10. Windows Hello offers greater convenience and security compared to traditional passwords. It can unlock Windows, applications, data, and even websites and service keys, eliminating the need for easily forgotten, decoded, or scribbled passwords.

Drive Installation

System Requirements

This software supports the 32-bit and 64-bit systems of Microsoft Windows 10 and above.

Automatic Installation

The WA28 has been approved by Microsoft. After connecting the hardware USB to a PC, the hardware driver will be installed automatically. If the driver is not installed automatically, it can also be installed through the system update that comes with Windows. You can verify if the driver is successfully installed in the Computer Management section of the Windows System.

[Image: Screenshot of Windows Device Manager showing 'Other devices' with 'CS3711Fingprint' listed, indicating the driver is not installed.]

[Image: Screenshot of Windows Device Manager showing 'Biometric devices' with 'ChipSailing Fingerprint UsbDriver' listed, indicating the driver is successfully installed.]

Manual Installation

Open Computer Management, click the left button to select the device, and right-click on "Update driver". If the device driver can be connected to the Internet, select "Search automatically for drivers". Otherwise, select "Browse my computer for drivers" for manual installation.

If the driver is not found during network installation, when the system prompts to update the system to achieve driver installation, you just need to confirm.

[Image: Screenshot of the 'Update Drivers - CS3711Fingprint' window with options to 'Search automatically for drivers' or 'Browse my computer for drivers'.]

If the network cannot be connected, select manual installation. The driver must be ready before manual installation. Select the directory where the driver is located and continue clicking the next step until you are sure that the driver has been installed.

Use Settings

1. Setup and Use: Click on the "Start" menu and then "Settings".

[Image: Screenshot of the Windows 10 Start Menu and Settings icon.]

2. Second: Click on "Accounts".

[Image: Screenshot of Windows Settings with the 'Accounts' section highlighted.]

3. Third: Click on "Sign-in options".

[Image: Screenshot of the Windows Accounts settings showing 'Sign-in options' highlighted in the left navigation pane.]

4. Click on "Windows hello fingerprint".

[Image: Screenshot of the Sign-in options page showing 'Windows Hello Fingerprint' with a 'Learn more' link.]

4. Click on "Get started”.

[Image: Screenshot of the Sign-in options page showing the 'Windows Hello Fingerprint' section with the 'Get started' button highlighted.]

5. Swipe your finger on the fingerprint sensor. Continue swiping 10 times when you register, please use the same fingerprint in different locations.

[Image: Illustration showing a finger swiping across a fingerprint sensor.]

6. After the fingerprint is entered, the device will save your personal fingerprint. It will also prompt you to set the security PIN. Click on “Set up PIN”.

[Image: Screenshot of the Windows Hello setup prompt to 'Set up PIN'.]

7. First, verify your account password, then set up PIN.

[Image: Screenshot of the Windows Security prompt to verify account password.]

[Image: Screenshot of the 'Set up a PIN' window.]

8. After setting the PIN, you can normally use your fingerprint to log in to your computer.

[Image: Screenshot of the Sign-in options page showing 'Windows Hello Fingerprint' and 'Windows Hello PIN' as available options.]

Frequently Asked Questions

1. Will the original password still work after using Windows Hello?
   Answer: After the Windows Hello device is installed and the fingerprint is set, the original password, original PIN code, and newly registered fingerprint can be used.
2. Do I need to register my fingerprint after unplugging Windows Hello?
   Answer: You don't need to register your fingerprint again the next time you plug in your device or buy a new one.
3. Why do I get an error when I swipe my finger to register a fingerprint?
   Answer: It is possible that the system uses ghost-installed systems that typically use administrator users directly, which is prohibited by Microsoft and requires new users before using Windows Hello. You need to add a new user before using Windows Hello.
4. The correct way to swipe fingerprint
   When registering a fingerprint, first observe the center of the fingerprint grain of the finger to be registered. When swiping, align the center of the fingerprint grain as much as possible with the center of the sensor, and keep the finger as flat as possible. Swipe slightly hard, and do not move when swiping. The more strict the registration, the more relaxed the use. It is best to verify the registration several times after completion. The fingerprint device can collect any finger of the user. The thumb and middle finger are easy to collect clear fingerprint images. It is recommended to use the thumb or middle finger.

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