ARRIS HomeAssure™ Solution
Cable: Consumer-Managed
The Wi-Fi Bottleneck in Modern Homes
As cable networks advance to deliver gigabit broadband speeds, the performance bottleneck has shifted to the home Wi-Fi network. Wi-Fi is now the primary method for connecting devices, and its reliability directly influences the perception of broadband service quality. Inconsistent and unreliable Wi-Fi leads to customer dissatisfaction and increased support costs.
Approximately 30% to 50% of customer service calls are related to Wi-Fi issues, often stemming from simple queries like password retrieval.
Introducing the ARRIS HomeAssure Solution
The ARRIS HomeAssure solution addresses these challenges by creating a self-optimizing Wi-Fi network within the home. It is designed as an out-of-the-box system for DOCSIS homes, integrating gateways and network extenders.
Automated Network Optimization
The HomeAssure enabled gateway intelligently steers devices to the Wi-Fi access point offering the best signal, resolving the 'sticky client' issue. Devices are also dynamically moved between extenders and Wi-Fi bands or channels to minimize congestion. The solution supports the 802.11v standard for rapid device steering between access points, enhancing reliability for sensitive services like video calling.
Diagram Description: HomeAssure Network Flow
The system architecture comprises:
- Gigabit Broadband: The high-speed internet connection entering the home.
- HomeAssure Enabled Gateway: The central device that manages the Wi-Fi network, connecting to the broadband service.
- Network Extenders: Devices placed throughout the home to ensure consistent Wi-Fi coverage, connecting wirelessly, via MoCA, or Ethernet to the gateway.
- Consumer App: A mobile application (Android & iOS) that allows users to monitor, control, and diagnose their home network, contributing to automated optimization.
Key Components and Features
- Gateways: HomeAssure enabled DOCSIS 3.1 and DOCSIS 3.0 gateways provide autonomous system management for a self-optimizing Wi-Fi network.
- Network Extenders: These devices extend Wi-Fi coverage throughout the home. They are self-configuring, automatically adopting SSIDs and passwords from HomeAssure enabled gateways, simplifying device connectivity without re-configuration. Extenders can connect to the gateway via Wi-Fi, MoCA®, or Ethernet.
- HomeAssure Consumer App: This application communicates with the gateway, offering status updates, control capabilities, and diagnostic tools. It simplifies home network installation and management for the customer, thereby reducing help-desk calls.
Generating Revenue and Customer Satisfaction
Consumers are willing to invest significantly in solutions for Wi-Fi problems. The ARRIS HomeAssure solution presents an opportunity for Service Providers to generate new revenue streams through a home Wi-Fi service. Enhanced Wi-Fi performance leads to greater customer satisfaction, reduced churn, and lower support costs.
ARRIS HomeAssure is a pre-integrated, home-managed solution designed for rapid market deployment, requiring minimal customization. It includes gateways, extenders, and a consumer mobile app.
The home-managed configuration can be augmented with HomeAssure Cloud, a hosted platform offering remote management, proactive analytics, and diagnostics. Alternatively, HomeAssure Cloud can be deployed on-site, integrating with existing back-office systems, help-desk tools, and voice assistants.
ARRIS HomeAssure Enabled Products
DOCSIS 3.1 Gateways
- TG9442
- TG8442
- TG3442
- TG3452
- DG3450
DOCSIS 3.0 Gateways
- DG2460
- DG2470
- DG3260
- DG3270
- TG1682
- TG2472
- TG2482
Wi-Fi Extenders
- AM525
- VAP4402
- VAP4641 (Wi-Fi CERTIFIED EasyMesh™)
Empower the Consumer with the ARRIS HomeAssure App
The ready-to-use ARRIS HomeAssure app is available on the Android and iOS app stores, enabling consumers to easily install and manage their home network. Consumers empowered to manage their network are less likely to contact support desks and experience improved overall Wi-Fi performance.
App Features:
- Network Status: View the status of the Wi-Fi network and connected devices. Display SSIDs and passwords.
- Configuration and Control: Modify SSIDs, passwords, Wi-Fi settings, and more. Configure guest access with a unique SSID and set parental controls to restrict access.
- Wi-Fi Spot Meter: Measure Wi-Fi signal strength to identify optimal locations for extenders.
- Wi-Fi Speed Test and Support: Assess Wi-Fi performance to the gateway and access support resources.
Why Choose the ARRIS HomeAssure Solution
The ARRIS HomeAssure solution is engineered specifically for Service Providers, focusing on enhancing the end-consumer experience and reducing operational costs. It utilizes an open, standards-based architecture, ensuring future flexibility and investment protection. For instance, the Wi-Fi Alliance MAP protocol, used for Wi-Fi EasyMesh™ certification, enables multi-vendor interoperability between extenders and gateways.
This home-managed version of the ARRIS HomeAssure Solution is ready for quick deployment, with options for cloud management and future service enhancements. ARRIS, as an established Wi-Fi product vendor, brings proven expertise, world-class RF design, sophisticated testing capabilities, and a history of Wi-Fi optimization for video services.
