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Owner's Manual for iOS models including: Release 11.3 Carrier-based Deployment
Release 11.3 . Carrier-based Deployment . iOS PTT Application User Guide . JULY 2022
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DocumentDocumentRelease 11.3
Carrier-based Deployment
iOS PTT Application User Guide
JULY 2022
Intellectual Property and Regulatory Notices
Intellectual Property and Regulatory Notices
Copyrights
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Trademarks
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License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
Open Source Content
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European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold into EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end-users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in household waste. Customers or end-users in EU and UK countries should contact their local equipment supplier representative or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable to or licensed for use on a specific system or may be dependent upon the characteristics of a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for further information.
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Contact Us
Contact Us
The Centralized Managed Support Operations (CMSO) is the primary contact for technical support included in your organization's service agreement with Motorola Solutions. Service agreement customers should be sure to call the CMSO in all situations listed under Customer Responsibilities in their agreement, such as: · Before reloading software · To confirm troubleshooting results and analysis before taking action Your organization received support phone numbers and other contact information appropriate for your geographic region and service agreement. Use that contact information for the most efficient response. However, if needed, you can also find general support contact information on the Motorola Solutions website, by following these steps: 1 Enter motorolasolutions.com in your browser. 2 Ensure that your organization's country or region is displayed on the page. Clicking or tapping the
name of the region provides a way to change it. 3 Select "Support" on the motorolasolutions.com page.
Comments
Send questions and comments regarding user documentation to documentation@motorolasolutions.com. Provide the following information when reporting a documentation error: · The document title and part number · The page number or title of the section with the error · A description of the error Motorola Solutions offers various courses designed to assist in learning about the system. For information, go to https://learning.motorolasolutions.com to view the current course offerings and technology paths.
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Document History
Document History
Version MN008607A01-002
MN008607A01-001
Description
Removed Make and Receive PTT Calls section Making Calls section Call Behavior in Background section and Added Make and Receive PTT Calls section Call Behavior in Background section
Initial version.
Date July 2022
March 2022
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Contents
Contents
Intellectual Property and Regulatory Notices. ........................................................ 2 Contact Us. ................................................................................................................ 3 Document History...................................................................................................... 4 List of Figures...........................................................................................................15 List of Tables ............................................................................................................17 List of Procedures. ...................................................................................................18 Chapter 1: Introduction and Key Features ............................................................22
1.1 What's New in This Release?.................................................................................................23
Chapter 2: Application Installation and Getting Started ......................................24
2.1 Installation Prerequisites ........................................................................................................24 2.2 Downloading the PTT Application ..........................................................................................24 2.3 First-time Activation ................................................................................................................24
2.3.1 Activating on an iPhone............................................................................................25 2.3.2 Activation on an iPhone Using a Wi-Fi Network .......................................................25
2.3.2.1 Activating PTT Application Using a Wi-Fi Network.....................................26 2.4 User ID and Password User Login .........................................................................................26
2.4.1 Logging in the First Time ..........................................................................................27 2.4.2 Setting Your Password .............................................................................................27 2.4.3 Remembering Your Password (Private Device) .......................................................28 2.4.4 Subsequent Login.....................................................................................................28 2.4.5 Forgetting Your Password ........................................................................................28 2.4.6 Switching User for Users with User ID and Password .............................................29
2.4.6.1 Accessing the Switch User Option .............................................................29 2.5 Tutorial....................................................................................................................................29 2.6 Login .......................................................................................................................................29
2.6.1 Manually Logging into the PTT Application ..............................................................29 2.7 Application Updates................................................................................................................30 2.8 In Application Update Notification ..........................................................................................30
Chapter 3: Navigating the Push-to-Talk Application ............................................31
3.1 History.....................................................................................................................................31 3.2 Favorites .................................................................................................................................32 3.3 Contacts .................................................................................................................................33 3.4 Talkgroups..............................................................................................................................33 3.5 Map.........................................................................................................................................34 3.6 Call Screen .............................................................................................................................35
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Contents
3.7 Menu. ..................................................................................................................................... 35 3.7.1 Menu Options........................................................................................................... 35
3.8 Actions. .................................................................................................................................. 36 3.9 Context Menus....................................................................................................................... 36 3.10 PTT Button........................................................................................................................... 39
3.10.1 External PTT Button. ............................................................................................. 39 3.10.2 On-screen Soft PTT Button. .................................................................................. 40 3.11 Navigating to the Previous Screen ...................................................................................... 40 3.12 Scrolling ............................................................................................................................... 40 3.13 Searching............................................................................................................................. 40 3.14 Icons. ................................................................................................................................... 40 3.14.1 Actions Icons.......................................................................................................... 40 3.14.2 Avatar Icons. .......................................................................................................... 42 3.14.3 Call Screen Icons................................................................................................... 42 3.14.4 Contacts Icons. ...................................................................................................... 43 3.14.5 Emergency Icons ................................................................................................... 44 3.14.6 History Icons. ......................................................................................................... 44 3.14.7 Integrated Secure Messaging Icons ...................................................................... 45 3.14.8 Talkgroup Icons ..................................................................................................... 46 3.14.9 Map Icons. ............................................................................................................. 46 3.14.10 Miscellaneous Icons ............................................................................................ 47 3.14.11 Presence Icons .................................................................................................... 48 3.14.12 Tab Icons. ............................................................................................................ 48 3.14.13 Title Bar Icons. ..................................................................................................... 49 3.14.14 Video Streaming Icons......................................................................................... 50 3.15 Tones. .................................................................................................................................. 50
Chapter 4: Network Connectivity. ......................................................................... 52
4.1 PTT over 4G LTE networks. .................................................................................................. 52 4.2 PTT over Wi-Fi....................................................................................................................... 52
4.2.1 Switching between Cellular Data Networks and Wi-Fi Networks during a Call ....... 52 4.2.2 Authenticated Wi-Fi Connections ............................................................................ 52
Chapter 5: User Information Display..................................................................... 54
5.1 Viewing User Information....................................................................................................... 54
Chapter 6: Making and Receiving PTT Calls ........................................................ 55
6.1 Making Calls .......................................................................................................................... 55 6.1.1 Making One-to-One (1:1) Calls with Automatic Call Answer ................................... 55 6.1.2 Making One-to-One (1:1) Calls with Manual Call Answer ....................................... 55 6.1.3 Calling a Contact that Is Offline or Has a Do Not Disturb (DND) Status ................. 56 6.1.4 Making Talkgroup Calls ........................................................................................... 56
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Contents
6.1.5 Making Quick Group Calls........................................................................................57 6.1.6 Making Broadcast Calls............................................................................................57 6.1.7 Calling from Device Contacts ...................................................................................59
6.1.7.1 Placing a Call from Device Contacts ..........................................................59 6.1.8 Calling from History ..................................................................................................59 6.1.9 Calling from Missed Call Alert ..................................................................................60 6.1.10 Calling from Instant Personal Alert .........................................................................60 6.1.11 Call Behavior when Contact or Talkgroup Is Unavailable ......................................60 6.1.12 Dialing a Manual Call to a PTT User ......................................................................61 6.2 Receiving Calls .......................................................................................................................62 6.2.1 Receiving One-to-One (1:1) Calls ............................................................................62 6.2.2 Receiving Broadcast Talkgroup Calls.......................................................................62 6.2.3 Broadcast Call History ..............................................................................................63 6.3 Turning the Speaker On/Off. ..................................................................................................64 6.4 Setting the PTT Call Volume. ................................................................................................ 64 6.5 Interaction with Silent or Sound Mode....................................................................................65 6.6 Interaction between PTT and Cellular Calls ...........................................................................65 6.7 Call Behavior in Background ..................................................................................................65 6.8 Rejoining a PTT Talkgroup Call..............................................................................................66
Chapter 7: Emergency Calling and Alert (Optional) .............................................67
7.1 Emergency Icons....................................................................................................................67 7.2 Declaring an Emergency ........................................................................................................68
7.2.1 Declaring an Emergency ..........................................................................................68 7.3 Authorized User Remotely Declaring an Emergency on Your Behalf ....................................68 7.4 Receiving an Emergency Alert ...............................................................................................69
7.4.1 Receiving an Emergency Call ..................................................................................69 7.4.2 Receiving an Emergency Cancel Notification...........................................................69 7.5 Canceling an Emergency .......................................................................................................69 7.5.1 Canceling an Emergency .........................................................................................70 7.6 Authorized User......................................................................................................................70 7.6.1 Declaring an Emergency on Behalf of Another User................................................70 7.6.2 Canceling an Emergency on Behalf of Another User...............................................72
7.6.2.1 Canceling an Emergency from the Context Menu......................................72 7.6.2.2 Canceling an Emergency from Call Screen................................................73 7.7 Enabling Emergency User Check ..........................................................................................73 7.7.1 Enabling Emergency User Check from the Call Screen ...........................................73 7.7.2 Monitoring Device Location ......................................................................................74 7.7.3 Monitoring Device Cellular Network Signal Strength................................................74 7.7.4 Monitoring Device Wi-Fi Signal Strength..................................................................74
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Contents
7.7.5 Monitoring Device Battery Level .............................................................................. 74
Chapter 8: Supervisory Override .......................................................................... 75
8.1 Talkgroup Supervisor ........................................................................................................... 75 8.2 Talkgroup Non-supervisors ................................................................................................... 75
Chapter 9: Alerts.................................................................................................... 76
9.1 Instant Personal Alert (IPA). .................................................................................................. 76 9.1.1 Sending an Alert ...................................................................................................... 76 9.1.2 Receiving an Alert.................................................................................................... 76
9.2 Missed Call Alert (MCA) ........................................................................................................ 77 9.2.1 Replying to a Missed Call Alert ................................................................................ 77
9.3 Multiple Missed Call Alerts/Instant Personal Alerts per Caller .............................................. 77 9.4 Setting the PTT Alert Volume. ............................................................................................... 77
Chapter 10: Real-Time Presence ........................................................................... 78
10.1 My Presence........................................................................................................................ 78 10.1.1 Setting Self Presence ............................................................................................ 78
10.2 PTT Contact Presence. ....................................................................................................... 79
Chapter 11: History................................................................................................ 80
11.1 Accessing History. ............................................................................................................... 80 11.2 Searching History ................................................................................................................ 80 11.3 History Icons. ....................................................................................................................... 81 11.4 Accessing Conversation Details .......................................................................................... 81 11.5 Making a PTT Call ............................................................................................................... 81 11.6 Adding a Contact ................................................................................................................. 81 11.7 Deleting History ................................................................................................................... 81 11.8 Clearing All History .............................................................................................................. 82 11.9 Deleting a Message ............................................................................................................. 82 11.10 Forwarding a Message ...................................................................................................... 82 11.11 Sending a Photo or Video.................................................................................................. 82
Chapter 12: Favorites ............................................................................................ 83
12.1 Favorites Icons. ................................................................................................................... 83 12.2 Searching Favorites............................................................................................................. 83 12.3 Viewing or Editing Favorite Contacts................................................................................... 84 12.4 Adding Favorite Contacts .................................................................................................... 84 12.5 Removing Favorite Contacts ............................................................................................... 84 12.6 View or Edit Favorite Groups............................................................................................... 85 12.7 Adding Favorite Groups....................................................................................................... 85 12.8 Removing Favorite Groups.................................................................................................. 85
Chapter 13: Contacts............................................................................................. 86
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Contents
13.1 Contacts Icons......................................................................................................................86 13.2 Searching Contacts ..............................................................................................................86
13.2.1 Your Contact List ....................................................................................................86 13.2.2 Searching Corporate Global Directory Contacts ....................................................87 13.3 Viewing Contacts..................................................................................................................87 13.3.1 Sorting the Contact List ..........................................................................................87 13.3.2 Showing or Hiding Offline Contacts........................................................................88
13.3.2.1 Showing Only Online Contacts .................................................................88 13.3.2.2 Showing All Contacts ................................................................................88 13.4 Viewing Contact Details........................................................................................................89 13.5 Adding a Contact ..................................................................................................................89 13.5.1 Adding a PTT Contact from the Device's Contact List Manually ............................89 13.5.2 Adding a Phone Contact from the Device's Contact List Manually (Optional)........90 13.6 Editing Contact Details .........................................................................................................90 13.6.1 Editing a Contact Name..........................................................................................90 13.6.2 Adding or Changing a Contact Avatar ....................................................................91 13.6.3 Changing the Contact Color ...................................................................................91 13.6.4 Making a Contact a Favorite or Removing as a Favorite .......................................91 13.7 Deleting a Contact ................................................................................................................91
Chapter 14: Talkgroups. ........................................................................................92
14.1 Talkgroup Icons ....................................................................................................................92 14.2 Searching Talkgroups...........................................................................................................92 14.3 Viewing Talkgroups ..............................................................................................................93 14.4 Dynamic Area-based Talkgroups (Optional) ........................................................................93 14.5 Viewing Talkgroup Details ....................................................................................................93
14.5.1 Broadcast Talkgroup Details (Broadcasters Only) .................................................94 14.6 Adding a Talkgroup ..............................................................................................................94 14.7 Editing Talkgroup Details......................................................................................................95
14.7.1 Editing a Talkgroup Name ......................................................................................95 14.7.2 Adding One or More Members to a Talkgroup .......................................................95 14.7.3 Removing a Member from a Talkgroup ..................................................................96 14.7.4 Renaming a Talkgroup Member .............................................................................96 14.7.5 Adding or Changing a Talkgroup Avatar ................................................................97 14.7.6 Changing a Talkgroup Color...................................................................................97 14.7.7 Making a Talkgroup a Favorite or Removing as a Favorite....................................97 14.8 Deleting a Talkgroup ............................................................................................................98
Chapter 15: Talkgroup Scanning ...........................................................................99
15.1 Turning Scanning ON or OFF...............................................................................................99 15.2 Adding a Talkgroup to a Scan List .....................................................................................100
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Contents
15.3 Removing a Talkgroup from a Scan List or Changing the Scanning Priority .................... 101
Chapter 16: Map................................................................................................... 102
16.1 Map Icons. ......................................................................................................................... 102 16.2 Searching the Map............................................................................................................. 103 16.3 Recentering the Map ......................................................................................................... 103 16.4 Individual Locations ........................................................................................................... 103
16.4.1 Sending My Location or an Arbitrary Location to a Contact ................................ 103 16.4.2 Sending My Location or an Arbitrary Location to a Quick Group ........................ 104 16.4.3 Sending My Location or an Arbitrary Location to a Talkgroup............................. 104 16.5 Supervisor with Location Capability ................................................................................... 105 16.5.1 Talkgroup Member Location ................................................................................ 105
16.5.1.1 Viewing Talkgroup Member Locations................................................... 105 16.5.1.2 Viewing Talkgroup Member Location Details ........................................ 106 16.5.1.3 Calling a Talkgroup Member.................................................................. 107 16.5.1.4 Sharing Your Location or an Arbitrary Location to a Talkgroup with
Location Capability.......................................................................................... 108 16.5.2 Boundary.............................................................................................................. 109
16.5.2.1 Creating a Boundary .............................................................................. 110 16.5.2.2 Recentering the Boundary on the Map .................................................. 111 16.5.2.3 Recentering the Map to Your Location .................................................. 112 16.5.2.4 Boundary Settings.................................................................................. 112 16.5.3 Creating a Quick Group from the Map................................................................. 114 16.5.3.1 Adding Members to a Quick Group ....................................................... 116 16.5.3.2 Removing Quick Group Members ......................................................... 116
Chapter 17: Integrated Secure Messaging ......................................................... 118
17.1 Integrated Secure Messaging Icons .................................................................................. 119 17.2 Multimedia Content............................................................................................................ 119
17.2.1 Text Messages. ................................................................................................... 119 17.2.1.1 Sending a Text Message ....................................................................... 120 17.2.1.2 Selecting a Quick Text ........................................................................... 122 17.2.1.3 Adding a Quick Text............................................................................... 123 17.2.1.4 Deleting a Quick Text............................................................................. 126 17.2.1.5 Receiving a Text Message..................................................................... 127
17.2.2 Image Messaging ................................................................................................ 129 17.2.2.1 Saving an Image Message .................................................................... 129
17.2.3 Video Messaging ................................................................................................. 129 17.2.3.1 Saving a Video Message ....................................................................... 130
17.2.4 Voice Messaging ................................................................................................. 130 17.2.4.1 Receiving a Voice Message................................................................... 130
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Contents
17.2.4.2 Sending a Voice Message ......................................................................131 17.2.5 File Messaging......................................................................................................131
17.2.5.1 Sending a File Message .........................................................................131 17.2.5.2 Receiving a File Message.......................................................................132 17.2.5.3 Saving a File Message ...........................................................................132 17.2.6 Receiving a Location Message............................................................................ 133 17.3 Message Actions ................................................................................................................133 17.3.1 Forwarding a Message to a Contact or Talkgroup ...............................................134 17.3.2 Forwarding a Message to a Quick Group.............................................................134 17.3.3 Replying to a Sender ............................................................................................134 17.3.4 Replying to a Talkgroup (Talkgroup Messages)...................................................135 17.3.5 Sharing Your Location ..........................................................................................135 17.3.6 Sending a Photo or a Video..................................................................................135 17.3.7 Sending a Voice Message ....................................................................................136 17.3.8 Sending a Text Message ......................................................................................136 17.3.9 Sending a File .......................................................................................................137 17.3.10 Copying a Text Message ....................................................................................137
Chapter 18: Video Streaming (Optional)..............................................................138
18.1 Video Streaming Icons .......................................................................................................138 18.2 Minimizing a Video Call ......................................................................................................139 18.3 Making a Video Call to a Contact .......................................................................................139 18.4 Making a Video Call to a Quick Group ...............................................................................140 18.5 Making a Video Call to a Talkgroup ...................................................................................141 18.6 Receiving an Incoming Video Call......................................................................................141
18.6.1 Receiving an Incoming Video Call........................................................................142 18.6.2 Receiving a Video Stream Request..................................................................... 142 18.6.3 Receiving an Unconfirmed Video Stream Request ............................................. 143
Chapter 19: Airplane Mode. ..................................................................................144 Chapter 20: Using Accessories and Bluetooth.................................................. 145
20.1 Using a Wired Audio Headset ............................................................................................145 20.2 Using Bluetooth ..................................................................................................................145
20.2.1 Car Kit. ................................................................................................................. 145 20.2.2 External PTT Button. ........................................................................................... 145 20.2.3 Bluetooth for PTT................................................................................................. 145 20.3 Using a Remote Speaker Microphone ...............................................................................146 20.3.1 Wired RSM ...........................................................................................................146 20.3.2 Bluetooth...............................................................................................................146
Chapter 21: Settings.............................................................................................147
21.1 Accessing the PTT Application Settings.............................................................................148
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Contents
21.2 Important Message ............................................................................................................ 148 21.2.1 Upgrading the PTT Application............................................................................ 148
21.3 Alert Repeat ....................................................................................................................... 148 21.3.1 Changing the Alert Repeat Setting ...................................................................... 148
21.4 Alert Tone. ......................................................................................................................... 149 21.4.1 Changing the Alert Tone Setting.......................................................................... 149
21.5 Allowing an Unconfirmed Video Transmission .................................................................. 149 21.5.1 Changing the Allow Unconfirmed Video Transmission Setting ........................... 149
21.6 Audio Interaction................................................................................................................ 150 21.6.1 Changing the Audio Interaction Setting ............................................................... 150
21.7 Auto Answer Video Call ..................................................................................................... 150 21.7.1 Changing the Auto Answer Video Call Setting .................................................... 150
21.8 Auto Download .................................................................................................................. 150 21.8.1 Changing the Auto Download Setting.................................................................. 150
21.9 Background Mode.............................................................................................................. 151 21.9.1 Changing the Background Mode Setting ............................................................. 151
21.10 Capacity ........................................................................................................................... 151 21.10.1 Viewing the Phone Capacity Setting ................................................................. 151
21.11 Contact Sorting ................................................................................................................ 151 21.11.1 Changing the Contact Sorting Setting ............................................................... 151
21.12 Display Name .................................................................................................................. 152 21.12.1 Viewing or Changing Your Display Name Setting ............................................. 152
21.13 Emergency....................................................................................................................... 152 21.13.1 Viewing Your Emergency Contacts Setting....................................................... 152
21.14 Emergency Alert .............................................................................................................. 152 21.14.1 Changing the Emergency Alert Setting ............................................................. 153
21.15 Enhanced Loudness ........................................................................................................ 153 21.15.1 Changing the Enhanced Loudness Setting ....................................................... 153
21.16 History Sorting ................................................................................................................. 153 21.16.1 Changing the History Sorting Setting ................................................................ 153
21.17 In Call Tones.................................................................................................................... 154 21.17.1 Changing the In Call Tones Setting ................................................................... 154
21.18 Instant Personal Alert ...................................................................................................... 154 21.18.1 Changing the Instant Personal Alert Setting...................................................... 154
21.19 Location Change Accuracy.............................................................................................. 155 21.19.1 Changing the Location Change Accuracy Setting ............................................. 155 21.19.2 Approximate (default) ........................................................................................ 155 21.19.3 Changing the GPS Setting Option ..................................................................... 155
21.20 Logout .............................................................................................................................. 155
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Contents
21.20.1 Changing the Logout Setting ............................................................................. 156 21.21 Message Alert...................................................................................................................156
21.21.1 Changing the Message Alert Setting ..................................................................156 21.22 Message Alert Tone .........................................................................................................156
21.22.1 Changing the Message Alert Tone Setting.........................................................156 21.23 Missed Call Alert...............................................................................................................157
21.23.1 Changing the Missed Call Alert Setting ............................................................. 157 21.24 My PTT Number. ............................................................................................................. 157
21.24.1 Viewing My PTT Number Setting .......................................................................157 21.24.1.1 Missed Call Alert ...................................................................................157
21.25 Network Loss Tone Repeat ............................................................................................. 158 21.25.1 Changing the Network Loss Tone Repeat Setting ............................................ 158
21.26 Network Up/Down Tones................................................................................................. 158 21.26.1 Changing the Network Up/Down Tones Setting ................................................ 158
21.27 Restoring the Defaults ..................................................................................................... 159 21.27.1 Restoring the Defaults Settings ......................................................................... 159
21.28 Using Bluetooth ................................................................................................................159 21.28.1 Changing the Bluetooth Setting ..........................................................................159
21.29 Vibrate Alert ......................................................................................................................159 21.29.1 Changing the Vibrate Alert Setting .....................................................................159
21.30 Vibrate Call .......................................................................................................................159 21.30.1 Changing the Vibrate Call Setting ..................................................................... 160
21.31 Volume Boost ...................................................................................................................160 21.31.1 Changing the Volume Boost Setting...................................................................160
Chapter 22: Troubleshooting ..............................................................................161
22.1 General ...............................................................................................................................161 22.2 Activation Failures ..............................................................................................................161 22.3 Restarting an Unresponsive PTT Application.................................................................... 161 22.4 Application Is Asking Me to Enter an Activation Code .......................................................161 22.5 Application Is not Visible during an Incoming Call..............................................................162 22.6 Call Failures........................................................................................................................162 22.7 Calls Are Always Heard in the Earpiece.............................................................................162 22.8 Calls Are Only Received from a Small Number of Groups.................................................162 22.9 Cannot Change the Phone Number of a PTT Contact...................................................... 162 22.10 Cannot Create/Update/Delete a Contact or Group ......................................................... 162 22.11 Cannot Hear an Incoming Call .........................................................................................163 22.12 Cannot Send an Instant Personal Alert ............................................................................163 22.13 Changing My SIM Card ................................................................................................... 163 22.14 Explanation of Error Messages ........................................................................................163
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Contents
22.14.1 Loss of Data Network Connection ..................................................................... 163 22.14.2 User Busy .......................................................................................................... 164 22.14.3 User Unreachable .............................................................................................. 164 22.15 Login Failures .................................................................................................................. 164 22.16 Presence Status Does Not Update.................................................................................. 164 22.17 Quick Group Calls I Receive Are Shown in History as a One-to-One Call...................... 164 22.18 Wi-Fi Connection Problems ............................................................................................. 164
Chapter 23: Avatars............................................................................................. 166
23.1 Avatar Icons. ...................................................................................................................... 166
Chapter 24: Glossary........................................................................................... 167
24.1 Alert Types......................................................................................................................... 167 24.3 Call Types .......................................................................................................................... 167
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List of Figures
List of Figures
Figure 1: Main Screen .............................................................................................................................31 Figure 2: History ......................................................................................................................................32 Figure 3: Favorites...................................................................................................................................32 Figure 4: Contacts ...................................................................................................................................33 Figure 5: Groups......................................................................................................................................34 Figure 6: Map ..........................................................................................................................................34 Figure 7: Call Screen...............................................................................................................................35 Figure 8: Placing a PTT Talkgroup Call ..................................................................................................56 Figure 9: Call Screen...............................................................................................................................57 Figure 10: PTT Broadcast Call Screen....................................................................................................58 Figure 11: History ....................................................................................................................................59 Figure 12: Manual Dialing Screen ...........................................................................................................61 Figure 13: Nonbroadcaster Call History ..................................................................................................63 Figure 14: Broadcaster Call History.........................................................................................................63 Figure 15: Earpiece Is ON .......................................................................................................................64 Figure 16: Speaker Is ON........................................................................................................................64 Figure 17: Call Screen.............................................................................................................................64 Figure 18: Contact Context Menu............................................................................................................71 Figure 19: Emergency User Check .........................................................................................................72 Figure 20: Contacts .................................................................................................................................79 Figure 21: History ....................................................................................................................................80 Figure 22: Favorite Contacts ...................................................................................................................83 Figure 23: Contacts .................................................................................................................................87 Figure 24: Talkgroups..............................................................................................................................93 Figure 25: Talkgroup Scanning .............................................................................................................100 Figure 26: Map ......................................................................................................................................102 Figure 27: My Location ..........................................................................................................................103 Figure 28: My Location ..........................................................................................................................104 Figure 29: My Location ..........................................................................................................................104 Figure 30: Groups with Location Capability ...........................................................................................105 Figure 31: Talkgroup Member Location ................................................................................................106 Figure 32: Viewing a Talkgroup Member's Location Details .................................................................107 Figure 33: Viewing a Talkgroup Members' Location Details .................................................................108 Figure 34: Groups with Location Capability ...........................................................................................109 Figure 35: My Location ..........................................................................................................................109 Figure 36: Set Boundary Popover .........................................................................................................110
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List of Figures
Figure 37: Boundary Preview ............................................................................................................... 110 Figure 38: Boundary ON....................................................................................................................... 111 Figure 39: Set Boundary Popover ........................................................................................................ 112 Figure 40: Map...................................................................................................................................... 115 Figure 41: Create Quick Group from Map ............................................................................................ 115 Figure 42: Create Quick Group from Map ............................................................................................ 116 Figure 43: Contact Context Menu......................................................................................................... 120 Figure 44: Talkgroup Context Menu ..................................................................................................... 121 Figure 45: Text Message Box............................................................................................................... 121 Figure 46: Text Box .............................................................................................................................. 122 Figure 47: Edit Quick Text .................................................................................................................... 122 Figure 48: Send Quick Text.................................................................................................................. 123 Figure 49: Text Box .............................................................................................................................. 123 Figure 50: Select Quick Text ................................................................................................................ 124 Figure 51: Enter Quick Text.................................................................................................................. 124 Figure 52: Created Quick Text ............................................................................................................. 125 Figure 53: Send Quick Text.................................................................................................................. 125 Figure 54: Text Box .............................................................................................................................. 126 Figure 55: Edit Quick Text .................................................................................................................... 126 Figure 56: Delete Quick Text................................................................................................................ 127 Figure 57: Delete Quick Text Confirmation .......................................................................................... 127 Figure 58: History ................................................................................................................................. 128 Figure 59: History Details ..................................................................................................................... 128 Figure 60: Transmitting a Live Video Stream to a Contact................................................................... 139 Figure 61: Transmitting a Live Video Stream to a Quick Group........................................................... 140 Figure 62: Transmitting a Live Video Stream to a Talkgroup ............................................................... 141
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List of Tables
List of Tables
Table 1: Context Menus ..........................................................................................................................36 Table 2: Actions Icons .............................................................................................................................40 Table 3: Avatar Icons...............................................................................................................................42 Table 4: Call Screen Icons ......................................................................................................................42 Table 5: Contacts Icons...........................................................................................................................43 Table 6: Emergency Icons.......................................................................................................................44 Table 7: History Icons..............................................................................................................................44 Table 8: Integrated Secure Messaging Icons..........................................................................................45 Table 9: Talkgroup Icons.........................................................................................................................46 Table 10: Map Icons ................................................................................................................................46 Table 11: Miscellaneous Icons ................................................................................................................47 Table 12: Presence Icons........................................................................................................................48 Table 13: Tab Icons.................................................................................................................................48 Table 14: Title Bar Icons..........................................................................................................................49 Table 15: Video Streaming Icons ............................................................................................................50 Table 16: Tones.......................................................................................................................................50 Table 17: Maximum Favorite Contacts and Favorite Groups..................................................................83 Table 18: Maximum Contacts..................................................................................................................86 Table 19: Maximum Talkgroups ..............................................................................................................92 Table 20: Avatar Icons...........................................................................................................................166
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List of Procedures
List of Procedures
Installation Prerequisites ........................................................................................................................ 24 Downloading the PTT Application .......................................................................................................... 24 Activating on an iPhone .......................................................................................................................... 25 Activating the PTT Application Using a Wi-Fi network ........................................................................... 26 Logging in the First Time ........................................................................................................................ 27 Setting Your Password ........................................................................................................................... 27 Remembering Your Password (Private Device) ..................................................................................... 28 Forgetting Your Password ...................................................................................................................... 28 Accessing the Switch User Option ......................................................................................................... 29 Manually Logging in to the PTT Application ........................................................................................... 29 Searching................................................................................................................................................ 40 Viewing User Information ....................................................................................................................... 54 Making One-to-One (1:1) Calls with Automatic Call Answer.................................................................. 55 Making One-to-One (1:1) Calls with Manual Call Answer ...................................................................... 55 Making Talkgroup Calls .......................................................................................................................... 56 Making Quick Group Calls...................................................................................................................... 57 Making Broadcast Calls .......................................................................................................................... 57 Placing a Call from the Device Contacts ................................................................................................ 59 Calling from History ................................................................................................................................ 59 Calling from Missed Call Alert ................................................................................................................ 60 Calling from Instant Personal Alert ......................................................................................................... 60 Dialing a Manual Call to a PTT User ...................................................................................................... 61 Receiving Calls ....................................................................................................................................... 62 Declaring an Emergency ........................................................................................................................ 68 Receiving an Emergency Call ................................................................................................................ 69 Receiving an Emergency Cancel Notification ........................................................................................ 69 Canceling an Emergency ....................................................................................................................... 70 Declaring an Emergency on Behalf of Another User.............................................................................. 70 Canceling an Emergency from the Context Menu.................................................................................. 72 Canceling an Emergency from the Call Screen...................................................................................... 73 Enabling Emergency User Check from the Call Screen......................................................................... 73 Sending an Alert ..................................................................................................................................... 76 Receiving an Alert .................................................................................................................................. 76 Replying to a Missed Call Alert............................................................................................................... 77 Setting Self-Presence ............................................................................................................................. 78 Making a PTT Call .................................................................................................................................. 81
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List of Procedures
Adding a Contact .....................................................................................................................................81 Deleting History .......................................................................................................................................81 Clearing All History ..................................................................................................................................82 Deleting a Message.................................................................................................................................82 Adding Favorite Contacts ........................................................................................................................84 Removing Favorite Contacts ...................................................................................................................84 Adding Favorite Groups ..........................................................................................................................85 Removing Favorite Groups .....................................................................................................................85 Searching Corporate Global Directory Contacts .....................................................................................87 Sorting the Contact List ...........................................................................................................................87 Showing Only Online Contacts................................................................................................................88 Showing All Contacts...............................................................................................................................88 Viewing Contact Details...........................................................................................................................89 Adding a PTT Contact from the Device's Contact List Manually.............................................................89 Adding a Phone Contact from the Device's Contact List Manually (Optional) ........................................90 Editing a Contact Name...........................................................................................................................90 Adding or Changing a Contact Avatar .....................................................................................................91 Changing the Contact Color ....................................................................................................................91 Deleting a Contact ...................................................................................................................................91 Viewing Talkgroup Details.......................................................................................................................93 Adding a Talkgroup .................................................................................................................................94 Editing Talkgroup Details ........................................................................................................................95 Editing a Talkgroup Name.......................................................................................................................95 Adding One or More Members to a Talkgroup........................................................................................95 Removing a Member from a Talkgroup...................................................................................................96 Renaming a Talkgroup Member..............................................................................................................96 Adding or Changing a Talkgroup Avatar .................................................................................................97 Changing Talkgroup Color ......................................................................................................................97 Deleting a Talkgroup ...............................................................................................................................98 Turning Scanning ON or OFF .................................................................................................................99 Adding a Talkgroup to a Scan List ........................................................................................................100 Removing a Talkgroup from a Scan List or Changing the Scanning Priority ........................................101 Sending My Location or an Arbitrary Location to a Contact ................................................................. 103 Sending My Location or an Arbitrary Location to a Quick Group ..........................................................104 Sending My Location or an Arbitrary Location to a Talkgroup ..............................................................104 Viewing Talkgroup Member Locations ..................................................................................................105 Viewing Talkgroup Member Location Details ........................................................................................106 Calling a Talkgroup Member .................................................................................................................107 Sharing Your Location or an Arbitrary Location to a Talkgroup with Location Capability .................... 108
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List of Procedures
Creating a Boundary............................................................................................................................. 110 Recentering Boundary on the Map....................................................................................................... 111 Recentering the Map to your Location ................................................................................................. 112 Changing Boundary Settings................................................................................................................ 112 Changing Update Interval ..................................................................................................................... 113 Changing Active Boundary Time .......................................................................................................... 113 Changing Notify Me Setting .................................................................................................................. 113 Changing Notify Member Setting.......................................................................................................... 114 Changing Initial Member Notification Setting ....................................................................................... 114 Creating a Quick Group from the Map ................................................................................................. 114 Adding Members to a Quick Group ...................................................................................................... 116 Removing Quick Group Members ........................................................................................................ 116 Sending a Text Message...................................................................................................................... 120 Selecting Quick Text............................................................................................................................. 122 Adding Quick Text ................................................................................................................................ 123 Deleting Quick Text .............................................................................................................................. 126 Receiving a Text Message ................................................................................................................... 127 Saving an Image Message ................................................................................................................... 129 Saving a Video Message...................................................................................................................... 130 Receiving a Voice Message ................................................................................................................. 130 Sending a Voice Message .................................................................................................................... 131 Saving a File Message ......................................................................................................................... 132 Forwarding a Message to a Contact or Talkgroup ............................................................................... 134 Forwarding a Message to a Quick Group............................................................................................. 134 Replying to a Sender ............................................................................................................................ 134 Replying to a Talkgroup (Talkgroup Messages)................................................................................... 135 Sharing My Location ............................................................................................................................. 135 Sending a Photo or a Video.................................................................................................................. 135 Sending a Voice Message.................................................................................................................... 136 Sending a Text Message...................................................................................................................... 136 Sending a File....................................................................................................................................... 137 Copying a Text Message ...................................................................................................................... 137 Minimizing a Video Call ........................................................................................................................ 139 Making a Video Call to a Contact ......................................................................................................... 139 Making a Video Call to a Quick Group ................................................................................................. 140 Making a Video Call to a Talkgroup...................................................................................................... 141 Receiving an Incoming Video Call........................................................................................................ 142 Receiving a Video Stream Request...................................................................................................... 142 Accessing the PTT Application Settings............................................................................................... 148
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List of Procedures
Upgrading the PTT Application .............................................................................................................148 Changing the Alert Repeat Setting ........................................................................................................148 Changing the Alert Tone Setting ...........................................................................................................149 Changing the Allow Unconfirmed Video Transmission Setting .............................................................149 Changing the Audio Interaction Setting.................................................................................................150 Changing the Auto Answer Video Call Setting ......................................................................................150 Changing the Auto Download Setting ...................................................................................................150 Changing the Background Mode Setting...............................................................................................151 Viewing the Phone Capacity Setting .....................................................................................................151 Changing the Contact Sorting Setting .................................................................................................. 151 Viewing or Changing Your Display Name Setting .................................................................................152 Viewing Your Emergency Contacts Setting ..........................................................................................152 Changing the Emergency Alert Setting .................................................................................................153 Changing the Enhanced Loudness Setting ...........................................................................................153 Changing the History Sorting Setting ................................................................................................... 153 Changing the In Call Tones Setting.......................................................................................................154 Changing the Instant Personal Alert Setting .........................................................................................154 Changing the Location Change Accuracy Setting................................................................................ 155 Changing the GPS Setting Option.........................................................................................................155 Changing the Logout Setting .................................................................................................................156 Changing the Message Alert Setting.....................................................................................................156 Changing the Message Alert Tone Setting ...........................................................................................156 Changing the Missed Call Alert Setting.................................................................................................157 Viewing the My PTT Number Setting ....................................................................................................157 Changing the Missed Call Alert Setting.................................................................................................157 Changing the Network Loss Tone Repeat Setting ............................................................................... 158 Changing the Network Up/Down Tones Setting................................................................................... 158 Restoring the Default Settings.............................................................................................................. 159 Changing the Bluetooth Setting.............................................................................................................159 Changing the Vibrate Alert Setting ........................................................................................................159 Changing the Vibrate Call Setting .........................................................................................................160 Changing the Volume Boost Setting .....................................................................................................160 Activation Failures .................................................................................................................................161 Restarting an Unresponsive PTT Application....................................................................................... 161
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Chapter 1: Introduction and Key Features
Chapter 1
Introduction and Key Features
The Push-to-Talk (PTT) application supports two modes: Standard PTT and PTT Radio. Your administrator assigns one of these modes. This document describes the Standard PTT Mode. The Standard PTT application mode provides instant communication to individuals and talkgroups at the push of a button. Here is a brief description of the key features of the Standard PTT Mode:
Alerts
Instant Personal Alert (IPA) Allows you to send a message to another person asking for a callback.
Missed Call Alert (MCA) Shown whenever you miss an incoming PTT call because you were on either another PTT call or a regular cellular call. For more details, please see the Alerts on page 76 section.
Dynamic Area-based Talkgroups Makes talkgroups dynamically available while in a geographical area. For more details, please refer to the Dynamic Area-based Talkgroups (Optional) on page 93 section.
Broadcast Talkgroup Calling Allows designated talkgroup members to make high-priority one-way calls, typically used for making important announcements to large talkgroups. NOTE: In the PTT application, groups (created by the administrator) are also known as talkgroups.
For more details, please see the Making Broadcast Calls on page 57 section.
Contact and Talkgroup Management Allows centrally managing PTT contacts and talkgroups by an administrator ("administrator-managed") or by you ("personal"). For more details, please see the Contacts on page 86 section and the Talkgroups on page 92 section. NOTE: In the PTT application, groups (created by either the subscriber or the administrator) are also known as talkgroups.
Device ID Management Allows login to the service with a username and password and allows multiple users to share a device. For more details, please see the User ID and Password User Login on page 26 section.
Emergency Calling and Alert Allows you to originate or receive an emergency call and an emergency alert. For more details, please see the Emergency Calling and Alert (Optional) on page 67 section.
Favorites Allows you to manage your list of favorites for quick access to contacts and talkgroups. For more details, please see the Favorites on page 83 section.
Integrated Secure Messaging Allows a PTT user to send and receive secure text messages, multimedia content, and location information to and from other PTT users.
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Chapter 1: Introduction and Key Features
For more details, please see the Integrated Secure Messaging on page 118 section. Location Tracking
Allows a supervisor with Location Capability, enabled by your administrator at the talkgroup level, to track a talkgroup member's location. For more details, please see the Supervisor with Location Capability on page 105 section. PTT Calling to Individuals and Talkgroups Allows instant communication with one or more people at the push of a button. For more details, please see the Making Calls on page 55 section. Real-time Presence Allows seeing whether your contacts are available and ready to receive calls before making a call and, likewise, indicates to your contacts whether you want to receive PTT calls. For more details, please see the Real-time Presence on page 78 section. Supervisory Override Allows a supervisor to take the floor and speak at any time during a talkgroup call, even if someone else is speaking. For more details, please see the Supervisory Override on page 75 section. Talkgroup Scanning with Priority Allows a subscriber's phone to scan a list of corporate talkgroups for calls. The higher-priority talkgroup calls take precedence over the lower priority talkgroup calls. For more details, please see the Talkgroup Scanning on page 99 section. Video Streaming Allows you to stream your video in real time to another user, typically a dispatcher. For more details, please see the Video Streaming (Optional) on page 138 section. Wi-Fi Support Allows you to use PTT over a home, office, or public Wi-Fi connection in addition to providing the broad coverage of the PTT service provided by the cellular data network. For more details, please see the PTT over Wi-Fi on page 52 section.
NOTE: If your administrator changes your mode of operation, you see the following message: Application mode changed.
1.1
What's New in This Release?
Release 11.3 contains the following new features: · Supports right-to-left languages.
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Chapter 2: Application Installation and Getting Started
Chapter 2
Application Installation and Getting Started
This section describes the steps you must take to install the Push-to-Talk (PTT) application and how to get started.
2.1
Installation Prerequisites
Procedure: 1 A supported iOS smartphone is needed. For more details, please check the website of your service provider. 2 Wi-Fi Assist mode should be turned off. Otherwise, it could interfere with the PTT operation. The setting is found in Settings > Cellular > Wi-Fi Assist. 3 You will need an Apple ID and iTunes account to download the application from the Apple iTunes store. 4 The following link provides information about creating an Apple ID using iTunes. See Creating a new Apple ID.
2.2
Downloading the PTT Application
Procedure: 1 Search for the AT&T EPTT Push-to-Talk application in the Apple App Store. 2 Download the application by touching the GET button and then the INSTALL button. The application downloads and installs automatically. 3 Once the download is complete, select Open.
Alternatively, you can search for the AT&T EPTT Push-to-Talk application and download it directly from your phone or iTunes.
NOTICE: Turn on your notifications and ensure that at least 10 notifications can be viewed in the Notification Center.
2.3
First-time Activation
There are two ways to activate the PTT application. You can activate it on a phone using your service provider's network or using Wi-Fi with an activation code.
NOTE: If your administrator has provided you with a user ID and password, go to the User ID and Password User Login on page 26 section.
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Chapter 2: Application Installation and Getting Started
2.3.1
Activating on an iPhone
The first time you start the application after download, the application must "activate" with the PTT server. This activation process ensures that you are a PTT subscriber and that you are using a supported iPhone. Procedure:
1 Tap on the AT&T EPTT Push-to-Talk icon under Apps to launch the PTT application. The Activation Confirmation dialog displays. NOTE: When prompted, you must allow the application to access your location. The application will not log in if any of the other options (Only While Using the App, Use Once, or Don't Allow) are selected. When prompted, you must allow the application to access the microphone. When prompted, you must allow the application to use Bluetooth accessories.
2 Perform one of the following actions: · Tap Yes to activate to open the Authentication Required screen. · Tap No to cancel.
3 Tap OK to authenticate your subscription; then an SMS must be sent. Please do not modify the message contents. Press the Back button to return to the app after sending the text. Message and data rates may apply.
4 If activation fails, select Exit, which closes the application, and start over at Step 1. If your administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section.
5 The End User License Agreement (EULA) page is displayed. 6 You must read and accept the EULA to activate the PTT service on your phone. 7 If you agree to the EULA, tap Accept to activate the PTT service on the phone.
2.3.2
Activating on an iPhone Using a Wi-Fi Network
In situations where the cellular network is not available, you can activate the application over a Wi-Fi network in Airplane Mode. Your PTT service provider may allow this functionality.
NOTE: To activate over Wi-Fi, you must have an activation code provided by your administrator.
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Chapter 2: Application Installation and Getting Started
2.3.2.1
Activating the PTT Application Using a Wi-Fi network
Procedure: 1 Tap the AT&T EPTT Push-to-Talk icon under Apps to launch the PTT application. NOTE: When prompted, you must allow the application to access your location. The application will not login if any of the other options (Only While Using the App, Use Once, or Don't Allow) are selected. When prompted, you must allow the application to access the microphone. When prompted, you must allow the application to send you notifications. When prompted, you should allow the application to use Bluetooth accessories. 2 Perform one of the following actions: · Tap Yes to continue the activation process. · Tap No to cancel the activation process. A No Cellular Connection dialog is displayed.
3 Perform one of the following actions: · Tap Enter Code to continue with the activation process. · Tap Exit to exit the activation process.
4 Enter the activation code received from your administrator. 5 Tap OK to activate or tap Log In with Username. A Log In screen displays. 6 If activation fails, select Exit, which closes the application, and start over at Step 1. If your
administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section. 7 The End User License Agreement (EULA) page is displayed. You must read and accept the EULA to activate the PTT service on your phone. 8 If you agree to the EULA, tap Accept to activate the PTT service on the phone.
2.4
User ID and Password User Login
This section describes the steps you must take to log in to the Push-to-Talk (PTT) application when the PTT service is using device ID management. Device ID Management increases security by requiring users to enter a user ID and password and supports the ability for multiple PTT users to share a device with another PTT user, for example, between shift workers.
NOTE: Device ID Management supports release 9.1 PTT applications and later. It is required for cross-carrier users and tablet users. Besides shift users, Device ID Management can also be used to log into multiple devices a user may possess, for example, a tablet and a phone owned by the same user. However, the PTT user can have only one active session at any time. Once logged in to one device, a session from another previously logged in device is deactivated. The user ID is either an email ID or a PTT number.
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Chapter 2: Application Installation and Getting Started
2.27
Logging In the First Time
Procedure: 1 Tap the Username or email field. 2 Type the PTT number or email using your on-screen keyboard. NOTICE: Tap the Refresh icon (circular arrow icon) located in the upper right to clear all values entered.
3 Tap the Password field. 4 Enter your temporary password using your on-screen keyboard.
NOTE: If you forgot your password, tap the Forgot Password? link and go to the Forgetting Your Password on page 28 section.
5 On private devices, if you do not want to enter a user ID and password every time, tap the Remember User checkbox.
6 Tap the Log In button to log in to the PTT application. The Update Password screen is displayed.
7 If the application has been idle on the Log In screen for a while, you may see a timeout error. Enter your user ID and password again. This security feature is intended to prevent unauthorized access. NOTE: A shared device session expires after 24 hours, or the amount of time configured by your service provider, from the first time you log in. You need to log in again each time the shared device session expires.
2.4.2
Setting Your Password
During the first login, you are prompted to enter your password. You need to re-enter it each time you log in. Prerequisites: Make sure that your password meets the following requirements: · At least 6 character · At least 1 lowercase letter (a-z) · At least 1 uppercase letter (A-Z) · At least 1 number (0-9) · At least one of these special characters: @ # $ % ^ & + =
NOTICE: Tap the Refresh icon (circular arrow icon) located at the upper right to clear all values entered.
When and where to use: You must set your password the first time you log in. Set your password to activate your account using the following steps:
Procedure: 1 Tap the New Password field. 2 Type your password using your on-screen keyboard. 3 Tap the Confirm Password field and type your password using your on-screen keyboard.
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Chapter 2: Application Installation and Getting Started
4 Tap the Submit button to update your password.
2.4.3
Remembering Your Password (Private Device)
When you set your username and password, you can choose to have your device remember them so that the next time you start the PTT application, it enables automatic login. The information is encrypted and stored on this device and automatically erased when another user logs in to this device. Procedure:
1 Tap the Username or email field. 2 Type your user ID or PTT number using your on-screen keyboard. 3 Tap the Password field. 4 Type your password using your on-screen keyboard. 5 Tap the Save button at the upper right. You are logged in to the PTT application.
2.4.4
Subsequent Login
For each subsequent login, you need to enter your user ID and password. If the application has been idle on the Log In screen for a while, you may see a timeout error after entering your user ID and password. Enter your user ID and password each time you login. After you login, the server retrieves your contacts and talkgroups. It may take some time before your contacts and talkgroups are displayed. This behavior is normal. If you have a user ID and password and have selected Remember User on the Log In screen, you do not need to enter your user ID and password again. If you forget your password, see the Forgetting Your Password on page 28 section. For more details on password requirements, see the Setting Your Password on page 27 section.
2.4.5
Forgetting Your Password
Use the following steps when you forget your password. A temporary password is automatically sent to your email address.
NOTE: You can get a temporary password from your administrator. Tap Back to Login to return to the Log In screen.
Procedure: 1 Tap the Username or email field. 2 Type your User ID or PTT number using your on-screen keyboard. 3 Tap the Submit button. An email is sent to you with a temporary password. Follow the steps for in the Logging In the First Time on page 27 section to set a new password.
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Chapter 2: Application Installation and Getting Started
2.4.6
Switching User for Users with User ID and Password
If the PTT application is marked for "Private" use, there is an option to switch the user: the currently logged in user is logged out and another end user can log in to the same device. Once the Switch User option is selected, you are prompted for your user ID and password each time you log out. The new user can choose the Remember User mode again after successful login by selecting Confirm Remember User.
NOTE: Switch User functionality may not be available in certain cases, such as on a call, Emergency Call, or Device Deactivation by an Authorized User.
2.4.6.1
Accessing the Switch User Option
Procedure: 1 From the Menu, tap the Switch User option. The following message will appear: "You are about to log out and re-enable username and password login. History stored only on this device will be lost. Continue?" 2 Select one of the following actions: · Tap Yes to log out. · Tap No to cancel.
2.5
Tutorial
The tutorial provides helpful information about how to get started with the PTT application. The application automatically launches the mobile browser and loads the tutorial. To move between pages of the tutorial, swipe your finger right to left (to move forward) or left to right (to move backward). You can also use the on-screen "next" and "previous" buttons shown on the edges of the screen.
2.6
Login
To use the PTT service, you must connect to the PTT server. This process is called "login." After you download and successfully register your connection with the server, the PTT application automatically starts and logs in each time you power on your phone. To make or receive PTT calls, you must log in. It is possible for you to "logout" of the PTT service. While you are logged out, your presence status shows as "Offline" to others, and you cannot receive PTT calls or alerts. See the Logout on page 155 section for more details.
2.6.1
Manually Logging In to the PTT Application
Procedure: 1 Tap the Push-to-Talk icon under Apps. A pop-up dialog displays to confirm that you want to log in to the PTT application. 2 Tap Yes to log in to the PTT application.
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Chapter 2: Application Installation and Getting Started
2.7
Application Updates
iTunes & App Store Settings When an update for the PTT application becomes available, your iPhone notifies you that there is an update available. When installing an update, it is recommended that you enable Auto-update apps so that you always have the latest updates to the PTT application. 2.8
In Application Update Notification
The PTT application may indicate that there is an update available. You need to update the application; otherwise, it may not function properly. See the Important Message on page 148 section for more information. After updating, your PTT contacts and talkgroups are always retained. When the PTT application is updated, your settings are generally retained. In some rare cases of a major update to the application, your settings reset to their default values.
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Chapter 3: Navigating the Push-to-Talk Application
Chapter 3
Navigating the Push-to-Talk Application
Navigating the Push-to-Talk (PTT) application is easy using your phone's touchscreen. The screen consists of five major tabs: History, Favorites, Contacts, Groups, and Map.
NOTE: Portrait mode is supported for handset and tablet devices. Landscape mode is only supported for tablet devices. Figure 1: Main Screen
3.1
History
History displays all your conversation history of calls, contacts, talkgroups, alerts, and messages (text, image, video, and voice). You can view your history, return a call, view messages, add contacts, delete history and messages, and forward any message to a contact or talkgroup. The History Screen contains two-level screens: the Main Screen and the Details Screen. The Main Screen contains a high-level view. The second-level contains the conversation details, including a time stamp. Messages from the previous day are shown with the date stamp "YESTERDAY". Date/Time (12/24 hour display) format follows the device setting for internationalization. Each top-level history entry displays the conversation type (Broadcast Call, Group Call, Quick Group Call, and Private Call), contact name, group name or participant names for quick groups, <message text preview> (if a text message), Voice Message, File, Image, Location, and Video. For more information on how to manage your history, see the History on page 80 section. For information on the history icons, see the History Icons on page 44 section.
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Chapter 3: Navigating the Push-to-Talk Application
Figure 2: History
3.2
Favorites
Favorites displays your favorite PTT contacts and talkgroups. You can quickly start a PTT call to your favorites. For more information on how to view, add, and remove your favorite contacts, see the Favorites on page 83 section. For information on the Favorites icons, see the Icons on page 40 section. Figure 3: Favorites
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Chapter 3: Navigating the Push-to-Talk Application
3.3
Contacts
The Contacts tab displays your PTT contacts and allows you to search for contacts and select a contact, see the presence for each contact, start a quick group call, start a PTT call, or send an alert or message. If enabled by an administrator, you can also add PTT contacts and create personal PTT talkgroups here. Icons may be displayed that indicate if you have supervisory permissions for that user. For more information on how to view, add, edit, and delete your personal contacts, see the Contacts on page 86 section. For information on the contacts icons, see the Icons on page 40 section. Figure 4: Contacts
3.4
Talkgroups
The Talkgroups tab displays your talkgroups and allows you to search for talkgroups or start a PTT talkgroup call. If enabled by an administrator, you can also create, change, or delete your personal PTT talkgroups here. Icons are shown next to the talkgroups for which you are a broadcaster or supervisor. Icons also indicate Interop talkgroups, location tracking, and talkgroup scan priority. For more information on how to view, add, edit, and delete your personal talkgroups, see the Talkgroups on page 92 section. For information on the talkgroups icons, see the Icons on page 40 section.
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Chapter 3: Navigating the Push-to-Talk Application
Figure 5: Groups
3.5
Map
The Map displays your location and allows you to send your location to others. It also displays the locations of the members of the talkgroups for which you are a supervisor and allows you to search for talkgroups or start a PTT talkgroup call. For more information on how to search the map, recenter the map, send your location to a contact, quick group, or talkgroup, track talkgroup members, and set the boundary of the tracked group, see the Map on page 102 section. For information on the map icons, see the Map Icons on page 46 section. Figure 6: Map
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Chapter 3: Navigating the Push-to-Talk Application
3.6
Call Screen
The Call Screen is the main screen for communication. You can make a call, make a quick group call, turn the speaker on or off, send a text message, send your location, send an alert, send a photo, and record and send a voice message. For more information on how to make and receive calls, see the Making and Receiving PTT Calls on page 55 section. For more information on how to send or receive streaming video, see the Video Streaming (Optional) on page 138 section. For more information on how to send or receive Integrated Secure Messaging, see the Integrated Secure Messaging on page 118 section. For information on the call screen icons, see the Icons on page 40 section. Figure 7: Call Screen
3.7
Menu
The menu icon is in the upper left corner of the Main screen. Tap the Menu icon to access the menu options.
3.7.1
Menu Options
The following table describes the menu options, which are listed by name and description.
Name Presence Status
Talkgroup Scan (Available, if enabled)
Description
Displays your presence status: "Available", "Do Not Disturb", or "Offline". The Offline icon also displays your "No Connection" presence status. For more details, see the Real-Time Presence on page 78 section.
Tap the Talkgroup Scan toggle from OFF to ON. For more details, see the Talkgroup Scanning on page 99 section.
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Chapter 3: Navigating the Push-to-Talk Application
Name Manual Dial
Use Wi-Fi Enhanced Loudness
Settings
Tutorial About Switch Profile (Optional)
Description
Tap to manually dial a contact. For more details, see the Dialing a Manual Call to a PTT User on page 61 section.
Tap to toggle Use Wi-Fi from ON (default) to OFF.
Tap to increase the perceived audio volume of PTT calls using the speakerphone. This feature is only available on supported devices. For more details, see the Enhanced Loudness on page 153 section.
Tap to access the application settings. For more details, see the Settings on page 147 section.
Tap to access the application tutorial.
Tap to access more information about the application.
Tap to log out and re-enable username and password login. Optional features may not be included in your PTT service plan. For more details, see the Switching User for Users with User ID and Password on page 29 section.
3.8
Actions
The Actions soft buttons at the top and bottom of the screen let you call, alert, manually dial a phone number, add a new contact or talkgroup, and more. For more information on Actions, see the Actions Icons on page 40 section.
3.9
Context Menus
Context or pop-up menus are available throughout the application based on the features provisioned for the user. To display these menus, touch and hold the selected history entry, favorite, contact, talkgroup, or talkgroup details.
Table 1: Context Menus
Location Call screen/History Details Camera Option
Contacts
Description Take Photo Record Video
Image Gallery Video Gallery Contact Details Delete Contact
Condition
No conditions
All contacts User-managed contacts
Send Text
All contacts
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Chapter 3: Navigating the Push-to-Talk Application
Location
Contact Details Favorite Contacts
Favorite Groups
Description My Location Send Instant Personal Alert Send Document
Camera
Record Voice History Details Delete Contact
Take Photo Record Video Image Gallery Video Gallery
Remove Favorite Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice History Details Remove Favorite Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice History
Take Photo Record Video Image Gallery Video Gallery
Take Photo Record Video Image Gallery Video Gallery
Condition All contacts All contacts
All contacts All contacts All contacts All contacts All contacts All contacts All contacts All contacts User-managed contacts All contacts All contacts All contacts All contacts
All contacts All contacts All contacts All contacts All contacts All contacts All contacts All contacts All entries All groups All groups All groups
All groups All groups All groups All groups All groups All groups All groups
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Chapter 3: Navigating the Push-to-Talk Application
Location History
Description Details
Scan List
Add Contact
Set Priority 1 Set Priority 2 Set Priority 3 No Priority Remove
History Details Groups
38
Clear All Delete History Forward to Contact Forward to Quick Group Forward to Group Reply to Sender Delete Message Copy Message Group Details Delete Group Send Text My Location
Send Instant Personal Alert
Send Document
Take Photo
Camera
Record Video Image Gallery
Video Gallery
Record Voice
Condition
All groups
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
Manual dial call or received a call from a PTT user not in your contact list
All history entries
All history entries
All messages
All messages
All group messages
All messages
All messages
All text messages
All entries
User-managed group
All groups
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
Chapter 3: Navigating the Push-to-Talk Application
Location Group Details
Description
Scan List
Rename Member Remove Member Delete Contact Delete Group
Set Priority 1 Set Priority 2 Set Priority 3 Normal Priority Remove
Condition
Administratormanaged group
Administratormanaged group
Administratormanaged group
Administratormanaged group
Administratormanaged group
User-managed group
User-managed group
User-managed group
User-managed group
3.10
PTT Button
3.10.1
External PTT Button
A PTT accessory can be used by the PTT application. When the PTT application is not visible, you can always press this button to bring the application to the foreground of the screen. With the PTT application in the foreground, you can use this button to start a PTT call or take and release the floor during a PTT call.
NOTE: On iOS 12.4 or higher devices, a call can be initiated only while the application is open (visible). To initiate a call using a PTT accessory button, open the application first.
For more details on the Bluetooth Low Energy button, see the Using Accessories and Bluetooth on page 145 section.
NOTE: This behavior assumes that Background Calling is turned off. For more details on Background Calling, see the Call Behavior in Background on page 65 section.
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Chapter 3: Navigating the Push-to-Talk Application
3.10.2
On-screen Soft PTT Button
Whenever you initiate or are on a PTT call, you will see an on-screen PTT button. Touch and hold the on-screen button to take the floor and speak during a call. Release your finger from the on-screen button to release the floor and allow others to speak.
3.11
Navigating to the Previous Screen
To navigate to the previous screen, tap the Back button located on the phone. Some screens within the application also have an on-screen button to return to the previous screen.
3.12
Scrolling
If you are viewing a list that has more entries than can be displayed on one screen, you can touch the list and drag your finger up or down to view the rest of the list.
3.13
Searching
Searching allows you to quickly find history, favorites, contacts, talkgroups, or locations, including addresses, points of interest, and cross streets. The search results are displayed in a list and you can scroll and choose the desired result quickly. To search:
Procedure:
1 Touch within the search bar to bring up the on-screen keyboard. As you type, the names of contacts or talkgroup containing the letters or numbers you entered will display automatically.
2 Tap the search result to open it.
NOTE: You must be on the respective screen (history, favorites, contacts, talkgroups, or map) to search within it. The search function does not search outside the selected screen.
3.14
Icons
The icons available throughout the application are based on the features provisioned for the user.
3.14.1
Actions Icons
The Actions Icons buttons are located at the top and the bottom of the screen. The following table lists the common action icons and their descriptions.
Table 2: Actions Icons Icon
Description
Add button. Displayed on the Contacts, Favorites, Groups, and Quick Text. Tap to add contacts, favorites, groups, or a quick text.
Alert button. Tap to send an Instant Personal Alert to a contact.
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Description Attach File button. Tap to attach a file to send as an attachment. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Camera button. Tap to choose taking a photo, taking a video, or selecting a file in the gallery. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Cancel button. Tap to cancel the current action and go back to the previous screen.
Delete button. Tap to delete the contact, group, etc.
Details button. Tap to access the contact details.
Filter ON button. Tap to toggle the filter ON to OFF (default).
Filter OFF button. Tap to toggle the filter OFF (default) to ON.
Gallery button. Tap to save to your device. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Location button. Tap to share your location. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Send Message button. Tap to send a text message. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Forward button. Tap to forward an image or video. Requires the Integrated Secure Messaging feature to be enabled by your administrator. Save button. Tap to save current contact or group.
Voice Message button. Tap to send a recorded voice message. Requires the Integrated Secure Messaging feature to be enabled by your administrator.
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Chapter 3: Navigating the Push-to-Talk Application
3.14.2
Avatar Icons
The following table lists the common Avatar icons and their descriptions.
Table 3: Avatar Icons Icon
Description
Default contact icon used in contact list screen when there is no avatar assigned.
Default group icon used in group list screen when there is no avatar assigned.
For the complete list of avatars, see the Avatars on page 166 section.
3.14.3
Call Screen Icons
The following table lists the call screen icons and their descriptions. NOTE: For more information on Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 45 section.
Table 4: Call Screen Icons Icon
Description Cancel Call button. Tap to cancel a private call.
End Call button. Tap to end the current PTT call.
Call Accept button. Tap to accept a call.
Call Contact button. Tap to call a contact.
Call Favorites button. Tap to open your favorites to make a call.
Access Channels/Zones button. Tap to open the folder channels and zones.
Group Location button. Tap to access the map for the group. Requires the Geofencing and Geolocation feature to be enabled by your administrator In-Call Add Participant button. Tap to add participants to create a temporary group before making a PTT call.
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Chapter 3: Navigating the Push-to-Talk Application
Icon Multiple Icons
Description Contact/Group Details button. Tap to access the details of the group or contact.
Instant Personal Alert button. Tap to send an IPA to the contact.
Integrated Secure Messaging. For more information on Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 45 section.
Listen-only call indicator.
PTT button. Indicates the idle state and that the floor is available.
PTT button. Indicates that the floor is taken.
PTT button-acquired. Indicates the acquired state; you may speak.
Speaker ON toggle button. Tap to toggle the Speaker from ON (default) to OFF. When the speaker is off, PTT calls are heard through the phone's earpiece. For more information, see the Turning the Speaker On/Off on page 64 section.
Speaker OFF toggle button. Tap the button to toggle from OFF to ON. When the speaker is off, PTT calls are heard through the phone's earpiece. For more information, see the Turning the Speaker On/Off on page 64 section.
3.14.4
Contacts Icons
The following table lists the contact icons and their descriptions.
Table 5: Contacts Icons Icon
Description
Cellular Call button. Located in the contact details. Tap to make a cellular call.
Interop user indicator.
For additional Contact icons, see the Presence Icons on page 48 section.
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Chapter 3: Navigating the Push-to-Talk Application
3.14.5
Emergency Icons
The following table lists the emergency icons and their descriptions.
Table 6: Emergency Icons Icon
Description
Emergency Button. Touch and hold to initiate an emergency. Located at the bottom of most screens. For more details, see the Emergency Calling and Alert (Optional) on page 67 section. Requires the Emergency Services to be turned on by your administrator.
Cancel Emergency State. Displays when you cancel an emergency. Swipe the slider to the right to cancel the emergency. Requires the Emergency Services to be turned on by your administrator.
Declare Emergency State, Displays when you declare an emergency. Swipe the slider to the right to declare an emergency. Requires the Emergency Services to be turned on by your administrator.
Emergency Talker icon. Indicates when a talker is in an emergency.
3.14.6
History Icons
The following table lists the history icons and their descriptions.
Table 7: History Icons Icon
Description
History Details button. Tap to access history details for contact, quick group call, or group.
Unread indicator. Indicates that there is an unread message. Tap to read the message. The unread message indicator disappears when you tap the History Details button to reply to the message. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
Voice Message indicator. Indicates the attachment is a voice message. Tap to play the message. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
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Chapter 3: Navigating the Push-to-Talk Application
3.14.7
Integrated Secure Messaging Icons
The following table lists the Integrated Secure Messaging icons and their descriptions.
Table 8: Integrated Secure Messaging Icons Icon
Description
Camera button. Tap to choose from taking a photo, shooting a video, or selecting from the gallery. File Message button. Tap to choose a file from your device to send to a contact. For more information on File Messaging, see the File Messaging on page 131 section. Instant Personal Alert button. Tap to send IPA to the contact.
Message button. Tap to send a text message to the contact/group
Play button. Tap to start playback of a voice message.
Quick text access button. Tap to access quick text list.
Voice Message button. Tap to record a voice message.
Record button. Press and hold to start recording a voice message.
Send text message button. Tap to send text message.
Share Location button. Tap to share location to the contact/group.
Stop button. Tap to stop playback of the voice message.
Recording Voice button. Release to stop recording a voice message.
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Chapter 3: Navigating the Push-to-Talk Application
3.14.8
Talkgroup Icons
The following table lists the talkgroup icons and their descriptions.
Table 9: Talkgroup Icons Icon
Description Broadcast Talkgroup indicator.
Boundary Active. Indicates that location sharing for talkgroup members is turned on, and the boundary is active. Requires Supervisor Location Capabilities to be turned on by your administrator.
Location sharing group. Indicates that group member locations can be viewed and no boundary is active for the group. Requires Supervisor Location Capabilities to be enabled by your administrator.
Interop talkgroup indicator.
Scan List No Priority indicator.
Scan List Priority 1 indicator.
Scan List Priority 2 indicator.
Scan List Priority 3 indicator.
Supervisor group indicator.
3.14.9
Map Icons
The following table lists the map icons and their descriptions.
Table 10: Map Icons Icon
Description
Call button. Tap to initiate a PTT call to the talkgroup member.
Map pin indicating the location of a talkgroup member whose presence is unknown.
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Chapter 3: Navigating the Push-to-Talk Application
Icon
Description
Map Recenter button. Tap to recenter the map to where you are. Tap on the Set Boundary Settings to recenter the map to the active boundary. Map Boundary Enable button. Tap to enable the boundary and open it.
Map pin indicating the location of a talkgroup member whose presence is "Offline".
Map pin indicating the location of a talkgroup member whose presence is "Available".
Map pin indicating an arbitrary location or the intended center location of a boundary.
Map pin indicating the location of a talkgroup member whose presence is "Do Not Disturb". Map pin indicating the locations of selected members of a quick group.
My Location Mark pin indicating your location on the map.
Share button. Tap to share the location.
Boundary Settings. Tap to access the boundary settings. For more details, see the Boundary Settings on page 112 section. Tracked Group Selector button. Tap to choose a talkgroup to view the location or turn the boundary alerts on or off. Map Boundary Enable button. Tap to enable the boundary and open it.
Quick Group Selector button. Tap to create a quick group.
3.14.10
Miscellaneous Icons
The following table lists the miscellaneous icons and their descriptions.
Table 11: Miscellaneous Icons Icon
Description Check box Off.
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Chapter 3: Navigating the Push-to-Talk Application
Icon
Description Checkbox ON.
Favorite button, not selected. Indicates that the contact or group is not a favorite. Tap to toggle ON. Favorite button, selected. Indicates contact or group is a favorite. Tap to toggle favorite OFF.
Radio button OFF icon. Tap to toggle to the ON state.
Radio button ON icon. Tap to toggle to the OFF state.
Clear Search text. Tap to cancel the current inputted text and search action.
Search icon. For more details, see the Searching on page 40 section.
3.14.11
Presence Icons
The following table lists the presence icons and their descriptions.
Table 12: Presence Icons Icon
Description
A PTT contact's presence status is "Available" or my presence status.
A PTT contact's presence status is "Do Not Disturb" or my presence status.
A PTT contact's presence status is "Offline" or my presence status when the phone is not connected to the server.
3.14.12
Tab Icons
The following table lists the tab icons and their descriptions.
Table 13: Tab Icons Icon
Description Contact Tab.
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Description Favorite Tab.
Group Tab with Talkgroup Scan on. Group Tab with Talkgroup Scan off. History Tab.
Map Tab. Requires Geolocation to be enabled by your administrator.
3.14.13
Title Bar Icons
The following table lists the title bar icons and their descriptions.
Table 14: Title Bar Icons Icon
Description Back button. Tap to go back to the previous screen.
Cancel button. Tap to cancel the operation and return to the previous screen.
Details button. Tap to go to details.
Edit button. Tap to edit.
Drop-down button. Tap to change self-presence.
Save button. Tap to save the current operation.
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Chapter 3: Navigating the Push-to-Talk Application
3.14.14
Video Streaming Icons
The following table lists the Video Streaming icons and their descriptions.
Table 15: Video Streaming Icons Icon
Description Microphone ON. Tap to toggle microphone from ON to OFF state.
Microphone OFF. Tap to toggle microphone from OFF to ON state.
Speaker ON. Tap to toggle speaker from ON to OFF state.
Speaker OFF. Tap to toggle speaker from OFF to ON state.
Stop Video Streaming. Tap to stop video streaming transmission.
Start Video Streaming. Tap to start broadcasting video streaming, if previously stopped.
Switch Camera. Tap to toggle camera from rear (default) to front.
3.15
Tones
The PTT application plays tones to indicate various conditions. The following table lists the tones and their descriptions.
Table 16: Tones Name Activation Tone Alert (IPA/MCA) Tone
Attention Tone Emergency Alert Tone Emergency Alert - Originator Tone Emergency Call Tone Emergency Fail Tone
Description
Played upon successful activation.
Played by the handset when an incoming Instant Personal Alert is received or a Missed Call has occurred. Four tones are required, as this tone is user-selectable.
Played to indicate a pop-up dialog message.
Played when an emergency alert is received.
Played when an emergency alert is initiated.
Played upon receiving an emergency call.
Played if an emergency cannot be declared or an emergency call cannot originate.
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Chapter 3: Navigating the Push-to-Talk Application
Name Error (Floor Busy) Tone Floor Acquired (Grant) Tone Floor Free Tone Floor Released Tone
Floor Revoke Tone
Floor Unavailable (Bong) Tone
Incoming Call (Talk Hint) Tone Incoming Phone Call Tone Incoming Private PTT Call (Manual Answer) Tone Incoming Video Tone
Network Up/Network Down Tone
Phone Call Progress Tone Success Tone Voice Message Recording Tone
Description
Played to indicate the user cannot take the floor.
Played after the user presses the PTT button to indicate it is ready for the user to talk.
Played to listeners on a PTT call to indicate the talker has released the floor.
Played to the user after releasing the PTT button to indicate the floor is released. (Default is OFF.)
Played five seconds before the floor is revoked. The same tone is played when the floor is actually revoked.
Played when a user tries to acquire a floor that is already acquired or the called party is unavailable. An appropriate visual indication is displayed for each scenario.
Played to listeners to announce the start of a PTT call (first volley only).
Played when there is an incoming two-way phone call. Tone is repeated every three seconds. Played when there is an incoming PTT private call. Tone is repeated every three seconds.
Played when there is an incoming video alert waiting for the user to accept. The alert is repeated every five seconds while the alert is waiting for user action.
The Network Up tone is played when the server connection is restored. The Network Down tone is played when the server connection is lost (optional tone repeat). Previously known as Call Suspend tone. Played to the caller while waiting for a telephony call to answer. Tone is repeated every three seconds. Played upon successful activation: valid key press.
Played when recording a voice message (voice message fallback).
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Chapter 4: Network Connectivity
Chapter 4
Network Connectivity
This section describes the network connectivity associated with the Push-to-Talk (PTT) service.
4.1
PTT over 4G LTE Networks
Using PTT over 4G LTE networks ensures the fastest speed, least delay, best voice quality, and best performance during PTT calls and when using PTT services. Using PTT over cellular data networks less than 4G may be restricted based on a system-wide configuration. While the application is restricted, the behavior is the same as having no network connection, and a "No Connection" message displays. You may be provided an audible and visual indication of loss of connection to the network based on the application settings. Upon detection of 4G, the application will reconnect to the PTT server and may give an audible indication based on the application settings. The tones are user-configurable in the application settings.
NOTE: Use of PTT over cellular data networks less than 3G is not recommended because the slower data rates cause a considerable delay, which can cause a degradation in voice quality or even dropped calls.
4.2
PTT over Wi-Fi
Using PTT over Wi-Fi can provide effective in-building coverage and leverage Wi-Fi access points within organizations and hotspots.
NOTE: By default, the PTT application will use Wi-Fi when it is available. To use Wi-Fi for PTT, turn on the Use Wi-Fi setting in the application. For more details, please refer to the Settings on page 147 section.
4.2.1
Switching Between Cellular Data Networks and Wi-Fi Networks During a Call
Your phone may automatically switch between the cellular data network and a Wi-Fi network, depending on the availability of a Wi-Fi connection. The switching is known as a "handover" between networks. If you are on a PTT call when your phone switches between the cellular data network and a Wi-Fi connection, your PTT call will reconnect automatically after the handover. During a handover, the PTT application temporarily loses its connection with the server. When this occurs, you experience a slight loss of call audio. You are notified of this condition by two short tones. The tones are dependent on the Network Up/Down Tones setting and the Network Loss Tone Repeatsetting. Once the handover is complete and the PTT application reconnects to the data network, your call automatically continues. The handover may take more than a few seconds. In this case, a call in progress may not automatically reconnect. If this happens, you can call back from the PTT history.
4.2.2
Authenticated Wi-Fi Connections
The PTT application can be used at any Wi-Fi location, provided your phone has access to the Internet through that Wi-Fi network. In hotels or other places that provide Wi-Fi access only to patrons, some authentication, such as a password, may be required to access the Internet, even though the phone
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Chapter 4: Network Connectivity
is connected to the Wi-Fi network. In this case, the PTT service is not available (you cannot place or receive PTT calls) until you either turn off Wi-Fi or launch your mobile browser and enter the password provided by the Wi-Fi service provider.
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Chapter 5: User Information Display
Chapter 5
User Information Display
User Information Display provides an avatar, display name, availability status, PTT number, and profile name (if enabled). 5.1
Viewing User Information
Procedure: 1 Select the Main menu located in the upper left corner of the display. The Menu options display. 2 Select the Information icon, which is located opposite the "Available" status. The User Information displays.
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Chapter 6: Making and Receiving PTT Calls
Chapter 6
Making and Receiving PTT Calls
This section describes the steps to make and receive Push-to-Talk (PTT) calls. NOTE: On iOS 12.4 or higher devices, a call can be initiated only while the application is open (visible). To start a call using a PTT accessory button, open the application first. To receive an incoming call, you must bring the application to the foreground.
6.1
Making Calls
6.1.1
Making One-to-One (1:1) Calls with Automatic Call Answer
Procedure: 1 From the Contacts, tap the contact with whom you want to start a PTT call. The Call screen is displayed, including the name of the contact that you are calling in the Call Status.
2 Press and hold the PTT button. A private one-to-one PTT call starts, a chirp tone is heard, and the PTT button changes color, indicating you have taken the floor.
3 Begin speaking. NOTE: Some corporations may automatically assign a talkgroup called "all subscribers group". This talkgroup includes all the PTT subscribers from your corporation.
4 Release the PTT button to allow the other person on the call to take the floor and speak. 5 Tap the End Call button to end the call.
6.1.2
Making One-to-One (1:1) Calls with Manual Call Answer
Procedure: 1 From the Contacts, tap the contact with whom you want to start a PTT call. The Call Screen displays the name of the contact that you are calling in the Call Status.
2 Press and hold the PTT button. The call screen changes to a ringing state. A progress tone is heard, and the PTT button changes color indicating the other user is being alerted.
3 Once the call is accepted, either the other user will talk or you can press and hold the PTT button to talk. Talk when you hear the chirp tone and see the PTT button change color, indicating you have taken the floor. If the call is rejected, the floor returns to the idle state. NOTE: Some corporations may automatically assign a talkgroup called "all_subscribers_group". This talkgroup includes all the PTT subscribers from your corporation.
4 Tap the End Call button to end the call.
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Chapter 6: Making and Receiving PTT Calls
6.1.3
Calling a Contact Who Is Offline or Has a Do Not Disturb (DND) Status
If the person you are trying to call has a presence status of Offline, you see the following error message: The contact you are trying to call is unavailable. Please try again later. Similarly, if the person you are trying to call has a presence status of Do Not Disturb, you see the following message: The Contact you are trying to call is in "Do Not Disturb" status. Please try again later. 6.1.4
Making Talkgroup Calls
NOTE: Some corporations may automatically assign a talkgroup called "all_subscribers_group". This talkgroup includes all the PTT subscribers from your corporation. Procedure: 1 From the Talkgroups, tap the talkgroup with whom you want to start a PTT call. The Call screen displays the name of the talkgroup that you are calling in the Call Status. Figure 8: Place a PTT Talkgroup Call
2 Press and hold the PTT button displayed on the screen. A talkgroup PTT call starts, a chirp tone is heard, and the PTT button changes color, indicating you have taken the floor.
3 Begin speaking. 4 Release the PTT button to allow other members of the call to take the floor and speak. 5 Tap the End Call button to end the call.
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Chapter 6: Making and Receiving PTT Calls
6.1.
Making Quick Group Calls
You can make a quick group call after selecting your first contact to call, selecting the Add Participants button from the Call screen, and then selecting additional contacts to add to your quick group. Procedure:
1 From the Contacts, select your first contact to call. The Call screen displays. Figure 9: Call Screen
2 Tap the Add Participants button. 3 Select up to nine contacts to add to the quick group call. When completed, tap the Save
button located in the upper right corner. 4 Press and hold the PTT button. A quick group call starts, a chirp tone is heard, and the
PTT button changes color, indicating you have taken the floor. 5 Begin speaking. 6 Release the PTT button to allow the other members of the group to take the floor and speak. 7 Tap the End Call button to end the call. 6.1.6
Making Broadcast Calls
Broadcast calls make it possible to deliver important information quickly to a large talkgroup. Only designated talkgroup members, called broadcasters, may initiate a one-way high-priority call to a talkgroup with up to 500 members (based on configuration). A broadcast talkgroup call preempts any ongoing PTT call and receiving talkgroup members cannot call back or reject the call. Once a
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broadcaster takes the floor the broadcaster will not be preempted by another broadcaster. You only see a broadcast talkgroup if you are designated as a broadcaster by your administrator.
NOTE: Broadcast talkgroup calls interrupt ongoing PTT calls for the talkgroup members, and they hear the call even if they have Do Not Disturb turned on. These calls also override the Do Not Disturb (DND) status if your administrator has set the talkgroup to do so. Procedure: 1 Tap the broadcast talkgroup you want to call. The broadcast talkgroup is identified in the talkgroup list by the broadcast talkgroup icon. 2 A confirmation dialog is displayed with the following message: You are about to start a broadcast call to x. Continue? 3 Perform one of the following actions: · Tap Call to initiate the call. The PTT Broadcast Call screen is displayed.
Figure 10: PTT Broadcast Call Screen
· Tap Not now to cancel. 4 Press and hold the PTT button. A broadcast call starts, a chirp tone is heard, and the PTT
button changes color, indicating you have taken the floor. 5 Release the PTT button when you have finished speaking. 6 Begin speaking. 7 Tap the End Call button to end the broadcast call.
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Chapter 6: Making and Receiving PTT Calls
6.1.7
Calling from Device Contacts
You can make a call from your device contacts. 6.1.7.1
Placing a Call from Device Contacts
NOTE: You cannot place PTT calls when the PTT application is Offline or logged out. Procedure:
1 Navigate to the device contacts and perform one of the following actions: · Select the PTT contact you want to call and press the PTT key. · Navigate to Push-to-Talk and press the PTT key to call the contact. NOTE: Pressing the PTT key may display multiple numbers. Select the PTT number and press the PTT key to call. To avoid multiple numbers, assign only one phone number to each contact.
6.1.8
Calling from History
You can make a call from History. Procedure:
1 Tap on History to view the history of calls and IPAs. Figure 11: History
2 Touch on the conversation you want to call. The Call screen displays.
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3 Press and hold the PTT button displayed on the screen. A PTT call starts, a chirp tone is heard, and the PTT button changes color, indicating you have taken the floor.
4 Begin speaking. 5 Release the PTT button to allow the other person to take the floor and speak. 6 Tap the End Call button to end the call.
6.1.9
Calling from Missed Call Alert
Missed Call Alert (MCA) messages initiate an alert tone followed by a pop-up message. NOTE: For more information, see the Missed Call Alert on page 157 section.
Procedure: Perform one of the following when receiving a missed call alert: · Tap the Reply button to place the call. · Tap the Not now button to dismiss the message.
6.1.10
Calling from Instant Personal Alert
You can make a call from an Instant Personal Alert (IPA). On receiving an IPA, you receive an alert tone and a pop-up message displays. For more details, see the Instant Personal Alert on page 154 section.
Procedure: Perform one of the following actions: · Tap the Reply button to place the call. · Tap the Not Now button to dismiss the message.
6.1.11
Call Behavior when Contact or Talkgroup Is Unavailable
When calling a contact or talkgroup that is unavailable, the application automatically records and sends a voice message while you are pressing the PTT button. The message is sent as soon as you release the PTT button. There is no review, discard, or re-record option.
NOTE: Requires the Integrated Secure Messaging feature to be enabled by your administrator. One-to-One (1:1) Calls A contact is unavailable when their presence status is Offline or Do Not Disturb (DND), or if they are temporarily not reachable due to loss of signal. A voice message must be at least 3 seconds long; if it is shorter, the message is not sent, and you receive an information message. NOTE: When calling a contact that is temporarily not reachable due to loss of signal, the voice message recording chirp can take up to 7 seconds.
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Talkgroup Calls
Chapter 6: Making and Receiving PTT Calls
When the talkgroup you are trying to call has no members available, you can record and send a voice message to the entire talkgroup.
A voice message must be at least 3 seconds long; if it is shorter, the message is not sent and you receive an information message.
NOTE: When no members are available, the voice message recording chirp can take up to 7 seconds if one or more members are temporarily not reachable due to loss of signal.
6.1.12
Dialing a Manual Call to a PTT User
The Manual Dial screen allows you to call a PTT contact manually.
Procedure: 1 From the Menu, tap the Manual Dial option. The Manual Dialing screen displays. Figure 12: Manual Dialing Screen
2 Enter the contact number, including special characters (0-9, *, #, a-d), using the onscreen keyboard. NOTE: If the number matches contacts, they display. If you want to call one of those contacts, touch the contact, and that contact's number fills the numeric text field. If no number is found, continue to manually dial the PTT number.
3 Tap the on-screen PTT button located to the right of the phone number. The Call screen displays.
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Chapter 6: Making and Receiving PTT Calls
6.2
Receiving Calls
NOTE: To receive an incoming call on an iOS 12.4 or higher device, you must bring the application to the foreground.
Procedure: 1 When you receive an incoming PTT call, the application is brought to the foreground, and the PTT button changes color. 2 Whenever the talker releases the floor, the PTT button changes color and the floor is available for another talker. 3 You can continue the conversation by touching and holding the PTT button on the screen. 4 Tap the End Call button to end the call.
6.2.1
Receiving One-to-One (1:1) Calls
When you receive an incoming PTT call, the application is brought to the foreground, and the PTT button changes color.
NOTE: Your phone responds differently to PTT calls based on the phone settings and PTT application settings. For more information, see the Interaction with Silent or Sound Mode on page 65 section. NOTE: This behavior assumes that Background Calling is turned OFF. For more details on Background Calling, see the Call Behavior in Background on page 65 section. Whenever the talker releases the floor, the PTT button changes color and the floor is available for another talker. You can continue the conversation by touching and holding the PTT button on the screen. Tap the End Call button to end the call.
6.2.2
Receiving Broadcast Talkgroup Calls
An incoming broadcast talkgroup call looks like any other talkgroup call but preempts other PTT calls in progress, except emergency calls. You can recognize a broadcast talkgroup call because a distinct tone is played, followed by an announcement. During the call only the broadcaster can speak, and you cannot take the floor. These calls also override your Do Not Disturb (DND) status if your administrator has set the talkgroup to do so. Only designated talkgroup members may make broadcast talkgroup calls. If you are not allowed to make calls to a talkgroup, you will not see it listed in the Talkgroups tab. If you try to call a broadcast talkgroup from History, you see a message indicating that the call cannot be completed.
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Chapter 6: Making and Receiving PTT Calls
6.2.3
Broadcast Call History
Outgoing broadcast calls are shown in the call history like other calls, but a different icon and call type are indicated. Figure 13: Nonbroadcaster Call History
A summary of call delivery status for the broadcaster is shown in the Talkgroups tab history detail for the selected talkgroup. The number of talkgroup members who received the call is shown along with the total number of talkgroup members. Figure 14: Broadcaster Call History
Calls might not be delivered to everyone because a talkgroup member may be offline or engaged in a cellular call, have a Do Not Disturb status, or be listening to another broadcast talkgroup call. Calls are delivered in such a way that talkgroup members may receive the call at slightly different times. Once the call delivery process is complete, the delivery status is displayed.
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Chapter 6: Making and Receiving PTT Calls
6.3
Turning the Speaker On/Off
On the Call screen, there is a toggle that indicates whether the speaker is ON or OFF for PTT calls. When the speaker is OFF, you hear the PTT call audio in the phone's earpiece, and when it is ON the audio is heard through the speaker. Figure 15: Earpiece is ON
Figure 16: Speaker is ON
During a PTT call, the speakerphone or earpiece volume can be increased or decreased using the volume up and down keys. When the volume is adjusted during a PTT call, that setting is retained for subsequent calls, including cellular calls. The following figure shows an example of the location of the speaker ON/OFF button: Figure 17: Call Screen
The speaker can also be turned OFF from the application settings. See the Call Screen Icons on page 42 section for more details. 6.4
Setting the PTT Call Volume
During a PTT call, the speakerphone or earpiece volume can be increased or decreased using the volume up and down keys. When the volume is adjusted during a PTT call, that setting is retained for subsequent calls. When the PTT call volume is adjusted using the earpiece or the speakerphone, this action also controls the volume on a cellular call.
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Chapter 6: Making and Receiving PTT Calls
6.5
Interaction with Silent or Sound Mode
When your phone's ringer is set to silent or vibrate only, PTT calls are played over the phone's earpiece. To hear a PTT call, you should hold the phone to your ear as you do during a cellular phone call. You can temporarily switch to the loudspeaker using the on-screen speaker on/off button. The next PTT call again reverts to using the phone's earpiece while the phone is in silent mode. You can set the phone to vibrate for incoming PTT calls if the incoming Call Vibrate setting is ON. For more information on how to set incoming Call Vibrate, refer to the Vibrate Call on page 159 section.
6.6
Interaction between PTT and Cellular Calls
Answering a Regular Phone Call while on a PTT Call If you receive an incoming regular phone call while you are on a PTT call, you are presented with a choice to either accept or reject the call according to the native device's behavior (not controlled by the PTT application). If you answer the cellular call, the PTT call is put in the background. The PTT voice is lost during ringing; this is normal device behavior for a cellular call while in a data session. If you rejoin the PTT call when the regular call ends, it comes to the foreground. The PTT call can also end silently in the background. If you receive an incoming regular phone call while you are on a PTT group call, you are presented with a choice to either accept or reject the call according to the native device's behavior (not controlled by the PTT application). If you answer the cellular call, the PTT group call is put in the background. The PTT voice is lost during ringing; this is normal device behavior for a cellular call while in a data session. If you rejoin the PTT group call when the regular call ends, it comes to the foreground. The PTT group call can also end silently in the background. Receiving a PTT Call When on a Regular Phone Call If you receive a PTT call while you are on a regular call, the ongoing cellular call continues, and an incoming PTT call is rejected, giving a busy signal. You receive a missed call alert along with an alert tone, and a pop-up message is displayed to indicate that a PTT call occurred during the cellular call. After the current regular call ends, you can make a PTT callback to the caller from the missed call alert displayed in the PTT application.
6.7
Call Behavior in Background
Incoming PTT Calls with Background Mode Turned OFF While using other applications on the phone, an incoming PTT call lights up the display, the device shows a notification from the application, and you hear an incoming call tone followed by the caller's voice. The notification shows the name of the contact or group calling. Incoming PTT Calls with Background Mode Turned ON When Background Mode is turned on and you receive an incoming PTT call, the PTT application remains in the background; the display does not turn ON if it is OFF and you hear the caller's voice.
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Chapter 6: Making and Receiving PTT Calls
Bring the PTT application to the foreground to use the on-screen PTT button. For more information on Background Mode, see the Settings on page 147 section.
NOTICE: If your phone has a supported Bluetooth PTT accessory, you can press the button to take the floor while the application is in the background. NOTE: If the backlight is OFF, it remains OFF during an incoming PTT call. IPAs are not visible until you access the PTT application; however, you receive audible alerts, if enabled. Ongoing PTT Calls During a PTT call, if you navigate away to another application, you will continue to hear the PTT call, but you cannot take the floor and speak until you return to the PTT application. NOTICE: If your phone has a supported Bluetooth PTT accessory, you can press the button to take the floor while the application is in the background. 6.8
Rejoining a PTT Talkgroup Call
Rejoining a Talkgroup Call If you leave during a PTT talkgroup call, you can rejoin it by initiating a call to that talkgroup again, either from the call history or from the talkgroup list. If the call has ended before you try to rejoin, you can start a new call to that talkgroup. Anyone joining a PTT talkgroup call late by selecting the talkgroup will be automatically rejoined if there is an active call on the talkgroup Joining a Missed Talkgroup Call If you miss a talkgroup call, you have the option on the missed call alert to call the talkgroup directly. If the talkgroup call is still in progress, you are automatically joined to the call. Otherwise, you will start a new call.
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Chapter 7: Emergency Calling and Alert (Optional)
Chapter 7
Emergency Calling and Alert (Optional)
Optional features may not be included in your Push-To-Talk (PTT) service plan. Emergency calling and alert allows you to declare an emergency to a contact or talkgroup as configured by your corporate administrator. Press and hold the Emergency button on the PTT application and swipe the slider to declare an emergency. The PTT application automatically goes to the Call screen. Press the PTT button to begin an emergency call. When you declare an emergency, an emergency alert is sent out to the other users in the emergency talkgroup or the contact configured by your administrator. An emergency can also be declared using the Emergency button on the selected device or supported accessory. To cancel an emergency, you can press and hold the Emergency button again and swipe the slider to confirm the cancellation. Your administrator may not allow you to cancel an emergency. In that case, an authorized user needs to cancel the emergency on your behalf. An authorized user can remotely declare and cancel an emergency call on behalf of the remote user. Your administrator can configure call initiation to either automatic or manual. When set to automatic, after emergency initiation, an emergency alert is sent, and the emergency call is started automatically. There is no need to press and hold the PTT button. The floor is taken for 10 seconds. During this 10second automatic floor hold time, pressing and releasing the PTT button has the following behavior: When you release the PTT button, the floor releases; if you press and continue to hold the PTT button after the 10 seconds expire, the floor will continue to be held. Your network operator may have configured this service to ignore the PTT button press and release during the automatic floor hold time. When set to manual, an emergency alert is sent. However, you have to press and hold the PTT button to initiate the emergency call. Multiple users can declare an emergency in the same talkgroup. When a user declares an emergency in the same talkgroup, that user preempts the first user in an emergency PTT and takes the floor. Participating users in an emergency talkgroup call receive an alert from all users in an emergency and can view all members at any time, except for late joiners. Depending on how your network operator has configured the service, you may be able to use the Emergency button for initiating and canceling the emergency (toggle) or send a repeated emergency alert after you have declared an emergency to automatically get the floor. A repeated emergency alert by the same user is only sent to dispatchers. If your administrator has configured automatic call initiation, each time you declare an emergency your microphone will unmute for a period of time (10 seconds) without your having to press and hold the PTT button. For more information on who your configured primary and secondary emergency contacts are, see the Settings on page 147 section.
7.1
Emergency Icons
For more information on Emergency icons, see the Emergency Icons on page 44 section.
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Chapter 7: Emergency Calling and Alert (Optional)
7.2
Declaring an Emergency
An emergency can be declared from any screen that has an Emergency button (or via an external emergency button on the device or accessory, when supported). Any PTT key press during automatic configuration (the default is 10 seconds) is ignored. You must press and hold the PTT key to continue to talk after the 10 seconds have expired.
NOTE: Your administrator configures the emergency destination. The destination can be a preassigned talkgroup or an individual.
7.2.1
Declaring an Emergency
Incoming alert tones (IPAs, OSMs, MCAs, PTX) are not played while you have declared an emergency.
Procedure: 1 Touch and hold the Emergency button. NOTE: The Declare emergency slider displays.
2 Swipe the slider to the right to declare an emergency. A message is shown and a special emergency alert tone is played to indicate that an emergency has been initiated. The PTT Call screen is displayed.
3 After an emergency is declared, an emergency alert is sent. You are now locked into the emergency call until the emergency is canceled. NOTE: On iOS 12.4 or above, when an emergency call is originated automatically with the PTT accessory button, enabled locally by your administrator, the handset will initiate an emergency call, give the talk permit chirp, and hold the floor for 10 seconds without sending audio. Subsequent attempts by the user in an emergency to take the floor will be unsuccessful if using a PTT accessory button. The user must bring the app to the foreground before taking the floor.
4 Press and hold the PTT button. A chirp tone is heard and the PTT button changes color, indicating you have taken the floor.
5 Begin speaking. 6 To cancel an emergency, see the Canceling an Emergency on page 69 section.
7.3
Authorized User Remotely Declaring an Emergency on Your Behalf
An authorized user, if configured by your administrator, can remotely declare an emergency on your behalf. When an authorized user has declared an emergency, an emergency alert is received: Remote emergency declared by x. You are now locked into the emergency call until the emergency is canceled. For more details on authorized users, see the Authorized User on page 70 section.
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Chapter 7: Emergency Calling and Alert (Optional)
7.4
Receiving an Emergency Alert
When a user declares an emergency, other users receive an alert indicating that an emergency has been declared. The alert is sent to all users who are part of the talkgroup in which the emergency call occurs. Your administrator configures the talkgroup or a single PTT contact that receives emergency calls. An emergency alert notifies you that another user has declared an emergency. Generally, an emergency call follows an emergency alert on the talkgroup indicated, unless the emergency is canceled. When the application is in the background, use the notification bar to access emergency alerts and emergency cancelation alerts. An emergency alert indicates which user has declared the emergency and the talkgroup they are using: Emergency Declared by x from x talkgroup. If the emergency call goes only to a single user, no talkgroup is shown in the alert.
7.4.1
Receiving an Emergency Call
You receive an emergency call unless scanning is enabled and the emergency occurs on a non-scan list talkgroup.
When and where to use: Your administrator may also configure your application to receive an emergency call that is declared on another talkgroup. The recipient can leave an emergency call, make a private call, or call on another talkgroup. Incoming emergency calls pre-empt ongoing calls (except emergency calls).
Procedure: 1 Tap or touch Dismiss on the Emergency Alert to remove the alert from appearing on the screen. You can continue to use the application normally. 2 When the emergency originator starts a call or takes the floor during an ongoing call after declaring an emergency, you see an "emergency call in progress" screen and a special emergency call tone is played. 3 During an emergency call, you can take the floor by pressing the PTT button. You can leave the call by pressing the End Call button. NOTE: If you leave the emergency call, you will receive an emergency call from the same emergency if another call starts. An incoming emergency call interrupts an ongoing PTT call, unless it is an ongoing emergency call.
7.4.2
Receiving an Emergency Cancel Notification
If the application is in the background, select the notification to access the emergency cancel notification. When you receive an emergency cancel notification perform the following action:
Procedure: Tap the Dismiss button to remove the alert from appearing on the screen. You can continue to use the application normally.
7.5
Canceling an Emergency
To end the emergency, you as the emergency originator must cancel the emergency state. An authorized user, typically a supervisor or dispatcher, may cancel the emergency on your behalf. Your
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Chapter 7: Emergency Calling and Alert (Optional)
administrator may disable your permission to cancel the emergency. In this case, an authorized user must cancel the emergency.
7.5.1
Canceling an Emergency
Procedure: 1 Touch and hold the Emergency button while in an emergency. The Cancel Emergency window displays.
2 Swipe the Cancel slider to the right to cancel the emergency. Before canceling the emergency, you are asked if the emergency was a real emergency or a false alarm. The following dialog displays: Please select reason for Emergency Cancellation.
3 Touch or tap the desired option for canceling the emergency as follows: · Tap Valid if the emergency was a real emergency. · Tap False if the emergency was a false alarm.
4 Touch or tap Send. The emergency is canceled, and a message indicating that the emergency is canceled is displayed.
7.6
Authorized User
An authorized user is typically a dispatcher or supervisor who may have permissions to perform the following actions: · Allow or disallow remote supervision for assigned contacts · Remotely declare and cancel an emergency call on behalf of a remote user · Access user check for the remote user · Enable or disable PTT service · Activate ambient listening for the remote user · Activate discreet listening for the remote user
7.6.1
Declaring an Emergency on Behalf of Another User
Your administrator may give you the ability to declare an emergency for another user remotely. The authorized user touches the Emergency start.
NOTE: If you can remotely start an emergency for one or more users, you are called an authorized user. While a user is in an emergency, you can view information about the user such as location, battery level, and signal strength that is sent at the beginning of the emergency call.
Procedure: 1 From the Main screen, tap or touch the Contacts tab. The Contacts list displays.
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Chapter 7: Emergency Calling and Alert (Optional)
2 Touch and hold the contact name from the Contacts. You can declare an emergency for users for whom your administrator has given permission. A Context Menu displays. Figure 18: Contact Context Menu
3 Tap the Declare Emergency option. The Declare Emergency window displays.
4 Swipe the Declare slider to the right to declare an emergency. An emergency is declared and an emergency alert displays: Emergency Declared by you from authorized user X.
5 Dismiss the emergency alert pop-up. 6 When another user takes the floor, an Emergency User Check icon displays on your Call
screen. 7 Tap or touch the User Check icon located on the Call screen.
The Emergency User Check screen displays.
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Chapter 7: Emergency Calling and Alert (Optional)
Figure 19: Emergency User Check
8 To cancel an emergency, see the Canceling an Emergency on page 69 section. The user can cancel the emergency locally or an authorized user can cancel on your behalf remotely.
7.6.2
Canceling an Emergency on Behalf of Another User
You can cancel an emergency on behalf of another user from the Contact Context Menu. To end the emergency, you as the emergency originator must cancel the emergency state. An authorized user, typically a supervisor or dispatcher, may cancel the emergency on your behalf. Your administrator may disable your permission to cancel the emergency. In this case, an authorized user must cancel the emergency. 7.6.2.1
Canceling an Emergency from the Context Menu
Procedure: 1 Touch and hold a contact from the Contacts list. A Context Menu displays. 2 Tap the Emergency button. The Emergency Context Menu displays. 3 Tap the Cancel Emergency option. The Cancel Emergency window displays. 4 Swipe the Cancel slider to the right to cancel the emergency. Before canceling the emergency, you are asked if the emergency was a real emergency or a false alarm. 5 Touch or tap the desired option for canceling the emergency. 6 Touch or tap Send. The emergency is canceled, and a message is displayed indicating that the emergency is canceled.
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Chapter 7: Emergency Calling and Alert (Optional)
7.6.2.2
Canceling an Emergency from the Call Screen
Prerequisites: Perform the steps in the Enable Emergency User Check on page 73 section. Procedure:
1 Tap the Emergency Button. The Cancel Emergency window displays.
2 Swipe the Cancel slider to the right to cancel the emergency. Before canceling the emergency, you are asked if the emergency was a real emergency or a false alarm.
3 Perform the following actions: · Tap Valid when the emergency is valid. · Tap False when the emergency is a false alarm.
4 Touch or tap Send. The emergency is canceled, and a message indicating that the emergency is canceled is displayed.
7.7
Enabling Emergency User Check
On your device, Emergency User Check is enabled only during an emergency call and you tap the Emergency User Check icon on the Call screen. User Check is only available during an emergency call. If you disconnect and rejoin the call, the User Check icon is no longer available. 7.7.1
Enabling Emergency User Check from the Call Screen
Procedure: 1 When an emergency has been declared and is inprogress, the Call screen displays. 2 Tap or touch the Emergency User Check icon located to the left of the PTT button. The Emergency User Check screen displays.
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7.7.2
Monitoring Device Location
The Emergency User Check screen displays the user's location on a map if the location is available. The information does not update in real time. The time is shown next to the battery level indicator when the user sent the location. 7.7.3
Monitoring Device Cellular Network Signal Strength
The Emergency User Check screen displays the current cellular network signal strength of the remote user device, if available.
NOTE: Signal strengths are available only for Android devices. They are not available for iOS devices, cellular, or Wi-Fi. 7.7.4
Monitoring Device Wi-Fi Signal Strength
The Emergency User Check screen displays the current Wi-Fi signal strength of the remote user device, if available.
NOTE: Signal strengths are available only for Android devices. They are not available for iOS devices, cellular, or Wi-Fi. 7.7.5
Monitoring Device Battery Level
The Emergency User Check screen displays the current battery level of the remote user device, if available.
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Chapter 8: Supervisory Override
Chapter 8
Supervisory Override
A supervisory override allows a talkgroup member to be designated by an administrator as a supervisor and be able to take the floor and speak at any time during a call, even if someone else has the floor. One or more members of a talkgroup can be designated as a supervisor. If there are two or more supervisors in the same talkgroup, each supervisor can interrupt the other(s). 8.1
Talkgroup Supervisor
When a talkgroup supervisor takes the floor, they see a supervisor icon displayed next to the name of the talkgroup and next to the word "You" in the status bar. 8.2
Non-supervisor Talkgroup Members
Non-supervisor members of a talkgroup can identify a supervisor by an icon next to the supervisor's name.
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Chapter 9: Alerts
Chapter 9
Alerts
This section describes the alerts used in the Push-to-Talk (PTT) application.
9.1
Instant Personal Alert (IPA)
An Instant Personal Alert (IPA) is a notification that you can send to another PTT contact to request or receive a callback from a PTT contact. IPAs can only be sent or received by individual contacts.
9.1.1
Sending an Alert
Procedure: 1 Select the contact from the Contacts list. NOTE: Alerts can also be sent from History and Call screen using the Alert button.
2 Touch and hold on the contact name. The Context Menu displays.
3 Tap the Alert button to send the alert to the selected person. NOTE: The Alert Sentmessage indicates that the application successfully delivered an alert request to the server. This message does not mean the person received the alert.
9.1.2
Receiving an Alert
Whenever someone else sends you an alert, the PTT application notifies you with a persistent alert dialog displayed, and an audible tone is played (subject to Silent Mode behavior).
NOTICE: Whenever you receive an alert, it shows in the call history.
Procedure: 1 Perform one of the following actions when you receive an alert: · Call the person back by tapping the Reply button. If your phone has a PTT button, you can also press it to call the person back while the alert is displayed. · Tap the Not Now button to dismiss the alert without calling back. IPA Behavior The IPA behavior is one of the following, based on the setting: · A persistent alert dialog is displayed, and an audible tone is played (default). · A persistent alert tone is played, but no alert dialog is displayed. · A persistent alert dialog is displayed, but no alert tone is played.
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Chapter 9: Alerts
· No alert dialog is displayed, and no alert tone is played. For more information on the Instant Personal Alert, see the Settings on page 147 section.
NOTE: When you are on a cellular call or PTT call, the IPA is deferred until after the call ends and displays when PTT is idle (not in a call). Only the last IPA is displayed (no queuing).
9.2
Missed Call Alert (MCA)
Your phone alerts you whenever you miss a PTT call for one of the following reasons: · You are on a regular cellular call when a one-to-one or talkgroup PTT call is made that includes
you. · You are already on a PTT call, and another one-to-one or talkgroup PTT call is made that includes
you. · Your phone receives a one-to-one PTT call, and you do not reply by taking the floor and
speaking. You cannot receive a missed call alert if you do not reply to a talkgroup call. · Your self-presence is DND. In this case, the history updates silently. You will not receive a pop-up
notification. For more information on configuring the Missed Call Alert, see the Settings on page 147 section.
NOTE: You cannot receive a missed call alert for a one-to-one PTT call if you end the PTT call before speaking.
9.2.1
Replying to a Missed Call Alert
Procedure: A Missed Call Alert (MCA) is displayed. · Tap Reply to make a PTT call. · Tap Not now to dismiss the message.
9.3
Multiple Missed Call Alerts/Instant Personal Alerts per Caller
When you receive IPAs, only the latest alert shows on the display after the call ends. All the previously received IPAs are available in the PTT call history. Similarly, when you receive multiple MCAs from a single caller or talkgroup, only the latest alert shows on the display. All the previously received MCAs are available in the PTT call history.
9.4
Setting the PTT Alert Volume
You can set the PTT Alert Volume by adjusting the phone ringer and alerts volume under the Settings > Sounds > Ringer and Alerts. For more information on your phone volume controls, refer to your phone owner's manual.
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Chapter 10: Real-Time Presence
Chapter 10
Real-Time Presence
This section describes the real-time presence using the Push-to-Talk (PTT) application. With real-time presence, you can tell at a glance if the status of the person you want to call is Available, Do Not Disturb (DND), or Offline. DND and offline contacts do not receive PTT calls. However, they can send and receive Integrated Secure Messages. The presence indicator is displayed next to the name of the contact. Likewise, you can tell others of your availability by selecting either "Available" or "Do Not Disturb" within the PTT application. When you turn off your phone, you are automatically marked as "Offline" to others.
10.1
My Presence
My Presence or self-presence can be seen just above the top-level tabs and in the notification bar. For more information on the icons, refer to the Presence Icons on page 48 section.
10.1.1
Setting Self-Presence
Procedure: 1 Tap on the self-presence tile. A pop-up menu displays showing you your current self-presence status. 2 Choose the presence state you want to set. · Tap Available to set your self-presence state. · Tap Do Not Disturb to set your self-presence state. 3 The Self-Presence icon and text update on the Self-Presence Bar and the icon on the screen status bar.
Meaning of Presence Available You are logged in to the PTT application, ready to receive PTT calls, Instant Personal Alerts (IPAs), and Integrated Secure Messages. Offline You are logged out from the PTT application and cannot receive PTT calls, alerts, or Integrated Secure Messages. No Connection When the PTT application cannot communicate with the PTT server, it displays Offline in the status bar or system notification, and your availability shows as No Connection. For more information, refer to the Loss of Data Network Connection on page 163 section. Calling Restrictions When you are in the DND state you cannot receive PTT calls, but you can make PTT calls to other available users. IPA Origination Restrictions When you are in the DND state you cannot send an IPA to other contacts, because you cannot receive calls from others. If you try to send an alert, you will see the following message: You cannot send an alert while your availability is "Do Not Disturb". Please change your status.
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Chapter 10: Real-Time Presence
10.2
PTT Contact Presence
Contact presence can be seen in the contact list, indicated by an icon next to the contact's name. The following image shows an example: Figure 20: Contacts
Meaning of Available, DND, and Offline Available The PTT contact is logged in to the PTT application, ready to receive PTT calls, Instant Personal Alerts, and Integrated Secure Messages. Do Not Disturb (DND) The PTT contact is logged into the PTT application, but cannot receive PTT calls, but can receive Instant Personal Alerts and Integrated Secure Messages. Offline The PTT contact is logged out from the PTT application and cannot receive PTT calls, alerts, or Integrated Secure Messages. For a list of all icons and their descriptions, see the Icons on page 40 section. Calling Restrictions When a contact is in the DND state, you cannot place a PTT call to that contact. If you try to make a call to a contact with the DND status, you see the following message: The Contact you are trying to call is in "Do Not Disturb" status. Please try again later.
NOTE: Depending on how your service provider has configured the service, you may see all or most of your contacts as "Online" even though some may be in a "Do Not Disturb" or "Offline" state. In this case, you may try to call any contact. If the called subscriber is not available, you receive an error message. For more details, see the Calling a Contact that is Offline or Has a Do Not Disturb (DND) Status on page 56 section. Using Instant Personal Alerts for DND contacts To contact a person with a DND status, you can send an Instant Personal Alert to request a callback.
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Chapter 11: History
Chapter 11
History
History displays all your conversation history of calls, contacts, talkgroups, alerts, and messages (text, image, video, and voice). You can view and search your history, return a call, view messages, add contacts, delete history and messages, and forward any message to a contact or talkgroup. History contains two screens: the main screen and the details screen. The main screen contains a top-level view. The other screen contains the conversation details, including a time stamp. Messages from the previous day are shown with the date stamp "YESTERDAY". Date/Time (12/24 hour display) format follows the device's setting for internationalization. Each top-level history entry displays the conversation type (Broadcast Call, Emergency Alert, Group Call, Quick Group Call, or Private Call), contact name, talkgroup name or participant names for quick groups, <message text preview> (if a text message), Voice Message, File, Image, Location, and Video. Figure 21: History
11.1
Accessing History
To access History, tap the History tab located at the upper left of the screen. 11.2
Searching History
You can use the search box to search for history. To search History, see the Searching on page 40 section for more information.
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Chapter 11: History
11.3
History Icons
For more information on the History icons, see the History Icons on page 44 section.
11.4
Accessing Conversation Details
To access the conversation details, tap the History Details button located to the right of the entry. From the Conversation Details screen, you can view history, send alerts, and read and send messages. For more details, see the Integrated Secure Messaging on page 118 section. For additional information on sending and receiving multimedia content, refer to the Integrated Secure Messaging on page 118 section.
11.5
Making a PTT Call
Procedure: To make a PTT call, tap History Entry. · Press and hold the PTT button to talk. · Press and hold the on-screen PTT button to talk.
The Call screen displays. See the Calling from History on page 59 section for more information.
11.6
Adding a Contact
You can add a contact if the contact is not already in your contact list. When and where to use: See the Adding a Contact on page 89 section for more information.
Procedure: 1 From the top-level screen, tap and hold History Entry. A Context Menu displays.
2 Tap the Add Contact option. The New Contact screen displays.
11.7
Deleting History
You can delete any history entry.
Procedure: 1 From the top-level screen, tap and hold History Entry. A Context Menu displays. 2 Tap the Delete History option. The following message is displayed: The History for this contact or group will be removed. Continue? 3 Perform one of the following actions:
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Chapter 11: History
· Tap Yes to delete. · Tap No to cancel.
11.8
Clearing All History
You can clear all history entries. Procedure:
1 From the top-level screen, tap and hold History Entry. A Context Menu displays. 2 Tap the Clear All option.
The following confirmation message displays: You are about to clear all the history. All your prior history with all groups and contacts will be deleted. Are you sure? 3 Perform one of the following actions: · Tap Yes to delete. · Tap No to cancel.
11.9
Deleting a Message
You can delete a message to a contact on the History Details screen. Procedure:
1 Tap the History Details button. 2 Tap and hold History Entry. A Context Menu displays. 3 Tap the Delete Message option. A delete confirmation message displays. 4 Perform one of the following actions:
· Tap Yes to delete. · Tap No to cancel.
11.10
Forwarding a Message
To forward a message, refer to the Integrated Secure Messaging on page 118 section.
11.11
Sending a Photo or a Video
To send a photo or video, refer to the Integrated Secure Messaging on page 118 section.
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Chapter 12: Favorites
Chapter 12
Favorites
The Push-to-Talk (PTT) favorite contacts and favorite groups are separate from the group list on the phone.
Maximum Number of Favorites
The following table lists the maximum number of favorite contacts and favorite groups allowed on your device.
Table 17: Maximum Favorite Contacts and Favorite Groups
Favorites
Contacts (total)
300
Groups (total)
50
Figure 22: Favorite Contacts
12.1
Favorites Icons
For more information on the Favorites icons, see the Icons on page 40 section.
12.2
Searching Favorites
You can use the search box to search for favorites. To search favorites, see the Searching on page 40 section for more information.
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Chapter 12: Favorites
12.3
Viewing or Editing Favorite Contacts
The Favorite Contacts screen shows a list of all your favorite PTT contacts and their current presence status. You can view or edit favorite contacts using the Contact Details screen.
NOTE: You can also access your favorites from any call screen. The Favorites icon is located on the right side of the Call screen.
12.4
Adding Favorite Contacts
Procedure: 1 From the Favorite Contacts screen, tap the Add button on the action bar to open the Add Favorite Contacts screen. NOTE: Talkgroups can be added to Favorites from the Talkgroup tab or History Entry for that talkgroup. 2 Scroll and select one or more contacts to add as favorites. 3 Tap the Save button on the action bar to save your favorite(s) and open the Favorite Contacts screen.
12.5
Removing Favorite Contacts
Procedure: 1 From the Favorites Contacts screen, tap the Remove button on the action bar. The Remove Favorites screen displays. 2 Select the contacts to remove. 3 Tap the Save button on the action bar. A confirmation message displays: You are about to remove a contact from favorites. Are you sure? 4 Perform one of the following actions: · Tap Yes to remove the contact from Favorites. · Tap No to cancel the action.
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Chapter 12: Favorites
12.6
Viewing or Editing Favorite Groups
The Favorite Groups screen shows a list of all your favorite PTT groups. You can view or edit favorite groups using the Group Details screen. 12.7
Adding Favorite Groups
Procedure: 1 From the Favorite Groups screen, tap the Add button on the action bar and select one or more groups. The Add Favorites screen displays. 2 Tap the Save button on the action bar to save the group. The group is shown in the Favorites tab under Groups.
12.8
Removing Favorite Groups
The list of your personal favorite groups is shown on the Favorite Groups screen. Procedure:
1 From the Favorite Groups screen, tap the Remove button on the action bar. The Remove Favorites option displays.
2 Select one or more favorites to remove. · Tap the Save button on the action bar to remove the group as a favorite. A confirmation message displays: You are about to remove a group from favorites. Are you sure? · Tap Yes to continue. The group is now removed from the Favorite Groups screen. · Tap No to cancel. The action is canceled.
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Chapter 13: Contacts
Chapter 13
Contacts
This section describes Push-to-Talk (PTT) contacts using the PTT application.
The PTT contacts are separate from the Contacts on the phone. There are two types of contacts: those that are managed by an administrator and those that are managed on the phone by the user.
Administrator-Managed Contacts
Your administrator manages PTT contacts. Administrator-managed contacts cannot be deleted or changed from within the PTT application.
Personal Contacts
Personal contacts are imported from the Contacts in the phone or entered manually. You manage personal contacts within the PTT application. You do not have the ability to create contacts if your administrator has restricted this feature.
Maximum Number of Allowed Contacts
The following table lists the maximum number of contacts allowed on your phone:
Table 18: Maximum Contacts Administrator-Managed Contacts
1000
Personal
Contacts
300
13.1
Contacts Icons
For more information on the Contacts icons, see the Contacts Icons on page 43 section.
13.2
Searching Contacts
You can use the search box to search for your contacts or contacts within your corporate global directory, as described below.
13.2.1
Your Contact List
Your contact list contains corporate contacts and personal contacts. Your administrator manages corporate contacts and you manage personal contacts. These contacts display the users' names and their presence status. To search for your contacts, touch within the search bar to bring up the onscreen keyboard. As you type, contacts' names containing the letters or numbers entered automatically display.
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13.2.2
Searching Corporate Global Directory Contacts
Corporate global directory contacts contain all contacts within your corporation. The directory displays the users' names and numbers. No presence status is shown. You can search for contacts in the global directory as follows: Procedure:
1 Touch the Your Contact List drop-down menu within the Contacts list. 2 From the pop-up, select the Global Directory option. 3 Touch within the search bar to bring up the on-screen keyboard. Type a minimum of three
characters of the name you are searching for into the search field. 4 Tap the Search icon. The names containing the letters or numbers you typed will display.
NOTE: You can also add a contact by touching and holding the Contact button.
13.3
Viewing Contacts
The Contacts tab shows your personal PTT contacts and contacts added by your administrator. You can view and sort the contacts based on alphabetical order or based on the availability of the contacts from the application settings. Figure 23: Contacts
13.3.1
Sorting the Contacts List
Normally you see all your PTT contacts listed in alphabetical order when you view the contacts list. When the Contact Sorting setting is changed to By Availability, Available and DND are sorted
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alphabetically first, followed by Offline. The Contacts list updates each time a contact changes from online to offline or vice versa. Procedure:
1 From within the Menu, tap the Settings option. 2 Scroll down and tap the Contact Sorting setting.
The Contact Sorting setting options display. 3 Perform one of the following actions:
· Select By Alphabetical. Contacts are sorted alphabetically. · Select By Availability. Contacts are sorted by availability. 4 Tap the Back button located on the top of the screen. You see that the Contacts list is sorted according to your selection.
13.3.2
Showing or Hiding Offline Contacts
Normally you can see all your PTT contacts when you view the Contacts list. You have the option to hide offline contacts and show only contacts whose presence status is Available or Do Not Disturb. While showing only online contacts, the Contacts list updates each time a contact changes from online to offline or vice versa.
NOTICE: If all your contacts are currently offline, you see the message No Online Contacts displayed. If you wish to see all your contacts, follow the steps later in this section that describe how to show all contacts.
13.3.2.1
Showing Only Online Contacts
Procedure: While showing the Contacts list, tap the Hide Offline button at the bottom of the screen. The Contacts list shows only the contacts that are either Available or Do Not Disturb.
13.3.2.2
Showing All Contacts
Procedure: While showing only the online contacts in the contacts list, tap the Show Offline button at the bottom of the screen. The contacts list shows all the contacts, including those that are Available or Do Not Disturb and Offline.
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13.4
Viewing Contact Details
Procedure: 1 Select a contact from the Contacts list; touch and hold. A Context Menu displays. NOTICE: The Contact Details can also be accessed from the Call screen by tapping the Details button located at the top of the screen. 2 Tap the Details option in the Context Menu. The Contact Details screen displays. NOTE: To edit the contact details, see the Editing Contact Details on page 90 section.
13.5
Adding a Contact
You can add PTT contacts and phone contacts as follows:
13.5.1
Adding a PTT Contact from the Device's Contact List Manually
When and where to use: You can add personal contacts to your Contacts list unless restricted by your administrator. You can add corporate contacts to your Contacts list by using the corporate global directory. For more details on how to add a corporate contact, see the Searching Corporate Global Directory Contacts on page 87 section. To view contacts, see the Viewing Contacts on page 87 section. Procedure:
1 Tap the Add button located at the bottom of the screen. A Context Menu displays.
2 Select the Add PTT Contact option to add the contact details manually. The New Contact screen displays.
3 Type a PTT number, and then tap the Save button. The contact can also be assigned with an avatar and/or a unique color, and the contact can be marked as a favorite. NOTICE: You can also add a contact as a favorite from the Favorites tab. For more information on Favorites, see the Favorites on page 83 section. After saving, the contact appears in the contact list.
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13.5.2
Adding a Phone Contact from the Device's Contact List Manually (Optional)
This option allows you to add an outgoing VoIP contact from your device's contact list that can be used to make an outgoing VoIP call from within the application. This feature is optional and may not be available from your service provider.
Procedure: 1 Tap the Add button at the bottom of the screen. A Context Menu displays.
2 Select the Add Phone Contact option to add a contact from your phone contact list. NOTE: The first time you try to import a contact, you may be asked to allow the application permission to access the contact list.
3 Select a contact from the Contacts. The New Contact screen displays. NOTE: The contact can also be assigned an avatar and/or a unique color, and the contact can be marked as a favorite.
4 Tap the Save button when finished to save the new contact. The contact will appear in the PTT Contacts list.
13.6
Editing Contact Details
You can only edit contacts that you create yourself. An administrator-managed contact name cannot be edited. However, you can add or change an avatar, add or change a color, and add a contact to favorites.
To view the Contact Details, see the View Contacts on page 87 section. From the Contact Details screen, you can perform any of the following tasks listed within this section as follows: · Editing a Contact Name on page 90 · Adding or Changing a Contact Avatar on page 91 · Changing Contact Color on page 91 · Making Contact a Favorite or Removing as a Favorite on page 91
13.6.1
Editing a Contact Name
Procedure: 1 Tap the contact name field. NOTICE: A contact name with an underline indicates that the field can be edited. Administrator-managed contacts cannot be edited. 2 Type the contact name using the on-screen keyboard. 3 When finished, tap the Save button or continue to change other contact details.
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13.6.2
Adding or Changing a Contact Avatar
Procedure: 1 Tap the Avatar option. For a list of all avatars available and their definitions, see the Avatar Icons on page 166 section. The Select Avatar screen displays.
2 Select an avatar from the list. You can also take a photo or select an image from your phone's gallery using the buttons at the bottom of the screen. NOTE: The first time you try to take a photo, you may be asked to allow the application permission to access the gallery.
3 Tap the Save button on the Contact Details screen. The selected avatar is assigned to the contact and displayed next to the contact name.
13.6.3
Changing the Contact Color
Procedure: 1 Select a color from the list. 2 Tap the Save button on the Contact Details screen. The selected color is assigned to the contact.
13.6.4
Making a Contact a Favorite or Removing as a Favorite
You can add contacts to the favorites list for the contacts that you created and contacts that are administrator-managed. Contacts can be added using the Contact Details screen. You can make the contact a favorite or remove from the Favorites. Favorites can also be added using Favorites. See the Favorites on page 83 section for more details.
13.7
Deleting a Contact
You can only delete contacts that you create yourself. An administrator-managed contact cannot be deleted.
Procedure: 1 From the Contact Details, tap the Delete option located at the bottom of the screen. 2 Perform one of the following actions: · To delete, tap Yes. The contact is removed from the Contacts list. · To cancel without deleting the contact, tap No. NOTE: If you are removing a contact that is also a favorite, you see the following confirmation message: The contact x is a favorite. Deleting it will result in deleting the Favorite also. Continue?
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Chapter 14: Talkgroups
Chapter 14
Talkgroups
This section describes the Push-to-Talk (PTT) talkgroups using the PTT application.
The PTT talkgroups are separate from the Contacts on the phone. There are two types of talkgroups: those that are managed by an administrator and those that are managed by the user on the phone.
Administrator-Managed Talkgroups
Your administrator manages PTT talkgroups. Administrator-managed talkgroups cannot be deleted or changed from within the PTT application.
Personal Talkgroups
Personal talkgroups are created from the PTT Contacts list. You manage personal talkgroups within the PTT application. You may not have the ability to create personal talkgroups if your administrator has restricted this feature.
Maximum Number of Allowed Talkgroups
The following table lists the maximum number of talkgroups allowed on your phone.
Table 19: Maximum Talkgroups
Administrator-Managed
Talkgroups
100
Members per talkgroup
250
Personal
Talkgroups
30
Members per talkgroup
30
14.1
Talkgroup Icons
For more information on the Talkgroup icons, see the Talkgroup Icons on page 46 section.
14.2
Searching Talkgroups
You can use the search box to search for talkgroups. To search talkgroups, see the Searching on page 40 section for more information.
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14.3
Viewing Talkgroups
The Talkgroups tab shows a list of all your personal talkgroups and talkgroups added by an administrator. Icons are shown next to the talkgroups, which are broadcaster, supervisor, Interop talkgroup, location tracking, and talkgroup scan priority. Figure 24: Talkgroups
14.4
Dynamic Area-Based Talkgroups (Optional)
Optional features may not be included in your PTT service plan. Dynamic area-based talkgroups are set up and managed by a dispatch user. It is available to members dynamically while the user is in a geographical area (as defined by a dispatch user). As talkgroup members enter a geographic area, the talkgroup is shared and shown at the top of the channel list. The member list cannot be viewed by talkgroup members. Members are allowed PTT call origination and messaging within the talkgroup. Members receive notifications upon entering and exiting the talkgroup. Area-based talkgroups are in addition to the maximum number of configured talkgroups for the device. You receive calls for area-based talkgroups when talkgroup scanning is turned off or on. Dynamic area-based talkgroup calls are received while they are active and your selected talkgroup is not in an active call.
NOTE: PTT users leaving the area while on a call do not automatically drop. Similarly, when entering the area, if there is an existing call, PTT users are not added to the call but start receiving new calls after entering the area. 14.5
Viewing Talkgroup Details
Procedure: 1 Select a talkgroup from Talkgroups; touch and hold. A Context Menu displays.
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2 Tap the Details option in the menu. The Talkgroup Details screen displays.
14.5.1
Broadcast Talkgroup Details (Broadcasters only)
Broadcast talkgroups are managed by your administrator and can have a large number of members. Talkgroup members cannot be viewed, but a count of talkgroup members is provided while viewing talkgroup details.
14.6
Adding a Talkgroup
You can create your personal talkgroups unless restricted by an administrator. Procedure:
1 From the Groups tab, tap the Add button located at the bottom of the screen to add the talkgroup details manually. The New Group screen displays. NOTE: A talkgroup can also be created from the history entry for a quick group call. Go to the history list, find the quick group, tap and hold on the quick group history entry, and select the Add Group option.
2 Tap the Name text box to enter a talkgroup name using the on-screen keyboard. 3 Tap Add Members.
The Select Group Members list displays. 4 Select members from the Select Group Members screen and tap the Save button located at the
top of the screen.
NOTICE: You can only add contacts who are already in your contacts list as talkgroup members. If you do not find the name of the talkgroup member you want to add, you may need to create a contact first. See the Adding a Contact on page 89 section for more information on adding contacts.
5 The talkgroup can also be assigned an avatar and a unique color, and can be added as a favorite. NOTICE: You can also add a talkgroup as a favorite from the Favorites tab. For more information on Favorites, see the Favorites on page 83 section.
6 Tap the Save button when finished to save the new talkgroup. The talkgroup appears in the talkgroup list.
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14.7
Editing Talkgroup Details
You can only edit groups that you create yourself. An administrator-managed talkgroup name cannot be edited. However, you can add or change an avatar, add or change a color, and add a talkgroup to favorites. To view the Group Details, see the Viewing Talkgroup Details on page 93 section.
Procedure: From the Group Details screen, you perform any of the following tasks listed within this section as follows: · Editing a Talkgroup Name on page 95 · Adding One or More Members to a Talkgroup on page 95 · Removing a Member from a Talkgroup on page 96 · Renaming a Talkgroup Member on page 96 · Adding or Changing a Talkgroup Avatar on page 97 · Changing Talkgroup Color on page 97 · Making a Talkgroup a Favorite or Removing as a Favorite on page 97
14.7.1
Editing a Talkgroup Name
You can edit your personal talkgroups but not administrator-managed talkgroups. Procedure:
1 Tap on the Group name field. NOTICE: A talkgroup name with an underline indicates that the field can be edited. Administrator-managed talkgroups cannot be edited.
2 Type the talkgroup name using the on-screen keyboard. 3 Tap the Save button; otherwise, continue.
14.7.2
Adding One or More Members to a Talkgroup
You can add one or more members to a talkgroup but not to an administrator-managed talkgroup. Procedure:
1 Tap the Add Members button to add contacts to the talkgroup. The Select Group Members screen displays.
2 Select one or more contacts to add to the talkgroup. 3 Tap the Save button located at the top of the screen. 4 If finished, tap the Save button on the Group Details screen and a "Group updated"
message displays; otherwise, continue.
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14.7.3
Removing a Member from a Talkgroup
You can only remove a member from a talkgroup that you created. Talkgroups that are administrator-assigned cannot be edited. When and where to use:
Procedure: 1 Touch and hold the member's name to remove. A Context Menu displays. NOTICE: A talkgroup name with an underline indicates a personal talkgroup and can be edited. Administrator-managed talkgroups cannot be edited.
2 Tap the Remove Member option. A confirmation dialog displays: This group member will be removed from the group. Continue?
3 Perform one of the following actions: · Select Yes if you want to remove the member. · Select No if you want to cancel.
4 Repeat step 1 through step 3 to remove other talkgroup members. NOTE: When you remove the last member of a talkgroup, the talkgroup is deleted upon saving the changes. A confirmation dialog shows when you remove the last member to let you know this happens.
5 After removing the talkgroup member(s), tap the Back button at the top of the screen or your phone's Back button to return to the Group Details screen.
6 If finished, tap the Save button at the top of the screen and a Group updated message displays; otherwise, continue.
14.7.4
Renaming a Talkgroup Member
Talkgroup member names are set when the talkgroup is created. Changing a contact name in the PTT Contacts list will not change the name of a talkgroup member. Follow the instructions in this section to rename a talkgroup member. When and where to use:
Procedure: 1 Touch and hold the name of the member you want to rename. A Context Menu displays. NOTICE: A talkgroup name with an underline indicates a personal talkgroup and can be edited. Administrator-managed talkgroups cannot be edited.
2 Tap the Rename Member option. A confirmation dialog is displayed.
3 Edit the name. 4 Perform one of the following actions:
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· Tap Save to save the edits. · Tap Cancel to start over. 5 Tap the Back button located at the top of the screen to return to the Group Details screen. 6 If finished, tap the Save button at the top of the screen to save, and a Group updated message displays; otherwise, continue.
14.7.5
Adding or Changing a Talkgroup Avatar
You can edit the talkgroup avatars for the talkgroups that you created yourself and the talkgroups that are administrator-managed. Procedure:
1 Tap the Avatar option. For a list of all avatars available and their definitions, see the Avatar Icons on page 166 section. The Select Avatar screen displays.
2 Select an avatar from the list. You can also take a photo or select an image from your phone's gallery using the buttons at the bottom of the screen. NOTE: The first time you try to take a photo, you may be asked to allow the application permission to access the gallery.
3 When finished, tap the Save button on the Group Details screen, and the selected avatar is assigned to the talkgroup; otherwise, continue.
14.7.6
Changing Talkgroup Color
You can edit the talkgroup colors for the talkgroups that you created yourself and the talkgroups that are administrator-managed. Procedure:
1 Select a color from the list. 2 Tap the Save button on the Group Details screen; otherwise, continue.
The selected color is assigned to the talkgroup.
14.7.7
Making a Talkgroup a Favorite or Removing as a Favorite
You can add talkgroups that you created yourself and talkgroups that are administrator-managed to the favorites list. Talkgroups can be added using the Group Details screen. Favorites can also be added using the Favorites tab. See the Favorites on page 83 section for more details.
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14.8
Deleting a Talkgroup
You can only delete personal talkgroups that you have created. Administrator-managed talkgroups cannot be removed. Procedure:
1 From the Group Details, tap the Delete button located at the bottom of the screen. 2 Perform one of the following actions:
· To delete the talkgroup, tap Yes. The talkgroup is removed from the Talkgroups list. NOTE: If you are removing a talkgroup that is also a favorite, you see the following confirmation message: The group x is a favorite, deleting it will result in deleting the favorite also, are you sure?
· To cancel without deleting the talkgroup, tap No. 3 Tap Yes to delete the talkgroup.
The talkgroup is deleted from the Talkgroups list.
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Chapter 15: Talkgroup Scanning
Chapter 15
Talkgroup Scanning
This section describes Talkgroup Scanning using the Push-to-Talk (PTT) application and is organized as follows: · Turning Scanning ON or OFF on page 99 · Adding a Talkgroup to a Scan List on page 100 · Removing a Talkgroup from a Scan List or Changing the Scanning Priority on page 101 Talkgroup Scanning allows a subscriber's phone to scan through the scan list of corporate talkgroups for calls and up to three talkgroups that can be assigned as priority (13) talkgroups. The higher priority talkgroup calls take precedence over lower priority talkgroup calls.Talkgroups that are not on the scan list do not barge in when Scanning is ON. While you have Talkgroup Scanning enabled, you see the following behavior: · Calls from the scanned talkgroup are received normally. When the current scanned talkgroup call
ends, you automatically hear the next active scanned talkgroup call in progress. You will not get missed call alerts for talkgroup calls while scanning is enabled. · Quick Group calls are received normally. A missed call alert is provided if you are busy on another Push-to-Talk (PTT) call or a cellular call. · One-to-one calls are received normally. A missed call alert is provided if you are busy on another PTT call or a cellular call. · All call types can be originated: one-to-one, Quick Group, and talkgroup calls. · Normal call rejoin occurs for originated talkgroup calls.
NOTE: You cannot receive Missed Call Alerts for talkgroup calls while scanning, so calling a talkgroup may result in a call rejoin.
15.1
Turning Scanning ON or OFF
Procedure: · To turn on Talkgroup Scan, tap the Talkgroup Scan toggle on the menu from the OFF state to the ON state. When Talkgroup Scan is enabled, a scan list icon shows on the Talkgroup tab row, and during a call, the title bar shows the priority of the talkgroup. Also, if any talkgroups have priorities that you have assigned, the priority (1-3) is displayed on the talkgroup button. When Talkgroup Scan is turned off, the Scan List icon disappears from the Call Status on the Main screen, and all assigned priorities disappear. The talkgroup list shows in priority order at the top followed by the rest of the talkgroups in alphabetical order.
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Figure 25: Talkgroup Scanning
NOTE: When Talkgroup Scan is ON, pressing a PTT key accessory ends the current call if active and allows you to originate a call on the selected talkgroup. · To turn off Talkgroup Scan, tap the Talkgroup Scan toggle on the menu from the ON state to the OFF state. 15.2
Adding a Talkgroup to a Scan List
Procedure: 1 Touch and hold on the talkgroup that you want to add to the scan list. A Context Menu is shown. 2 Tap the Scan List option. The scan list priority options display. NOTE: Only corporate groups created by your administrator can be scanned. 3 Tap the priority option you want to assign to the talkgroup or select Normal Priority if you do not want the talkgroup to be a priority scan talkgroup. If you choose a priority that is already being used by another talkgroup, a message displays: A group with priority 1 already exists. Make the group priority 1? 4 Perform one of the following actions: · Select Yes to assign the existing priority to the current talkgroup.
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· Select No to assign the talkgroup a new priority. Once you assign a priority to a talkgroup, a priority icon appears next to the scanned talkgroup.
NOTE: Choosing a priority used by another talkgroup makes the previous priority talkgroup stay in the scan list with normal priority.
15.3
Removing a Talkgroup from a Scan List or Changing the Scanning Priority
Procedure: 1 From the Groups tab, touch and hold the talkgroup that you want to remove or change the scanning priority for. 2 Tap the Scan List option. A pop-up menu appears. 3 You can reassign the priority by touching a priority option. · To make the talkgroup normal priority, tap Normal Priority. · To remove the talkgroup from the scan list, tap Remove. If you choose a priority that is already being used by another talkgroup, a message displays: A group with priority 1 already exists. Make the group priority 1? NOTE: Choosing a priority used by another talkgroup makes the previous priority talkgroup stay in the scan list with normal priority. 4 Perform one of the following actions: · Select Yes to assign the existing priority to the current talkgroup. · Select No to assign the talkgroup a new priority. The talkgroup that was previously assigned Priority 1 becomes a No priority talkgroup.
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Chapter 16: Map
Chapter 16
Map
This section describes the Push-to-Talk (PTT) Map and how individuals can share their location or send an arbitrary location. The map is available to all individuals. The Map is accessible when you select a contact or talkgroup. However, a talkgroup supervisor who has Location Capability enabled by your administrator can view talkgroup members' locations on the map. This section is organized as follows: · Map Icons on page 102 · Searching the Map on page 103 · Recentering the Map on page 103 · Individual Locations on page 103
- Sending My Location or an Arbitrary Location to a Contact on page 103 - Sending My Location or an Arbitrary Location to a Quick Group on page 104 - Sending My Location or an Arbitrary Location to a Talkgroup on page 104 · Supervisor with Location Capability on page 105 - Talkgroup Member Location on page 105 - Boundary on page 109 - Creating a Quick Group from the Map on page 114 Figure 26: Map
16.1
Map Icons
For more information on the Map icons, see the Map Icons on page 46 section.
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16.2
Searching the Map
You can use the search box to search for addresses or places. To search the map, see the Map Icons on page 46 section for more information.
16.3
Recentering the Map
You can recenter the map to your current location. The My Location button shows whenever the map is not centered on your current location at the default zoom. When recentering the map, the zoom level is set to the default zoom. Tap the My Location button located on the map. The map returns to the center.
16.4
Individual Locations
The Map display allows an individual to check their current location on the map and share their location or send an arbitrary location. You can share your location with a contact, quick group, or talkgroup. You can only share your location or some other location.
NOTICE: You can also share your location from the Call screen by tapping the Map Pin located at the bottom of the screen. The My Location screen displays. Tap the Share Location button to share your location.
16.4.1
Sending My Location or an Arbitrary Location to a Contact
Procedure: 1 Tap the My Location Pin (Blue). My Location displays. Figure 27: My Location
2 Tap the Share button to share my location 3 Perform one of the following actions:
· Move the map. · Use a location search to find an arbitrary location. 4 Tap the Share button to share your location. The Share My Location menu displays. 5 Choose the Send to Contact option. The Send to Contact displays. 6 Tap the contact to select the one with whom you want to share your location. The following message displays: Location Sent.
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16.4.2
Sending My Location or an Arbitrary Location to a Quick Group
Procedure: 1 Tap the My Location Pin (Blue). My Location displays. Figure 28: My Location
2 Perform one of the following actions: · Move the map. · Use a location search to find an arbitrary location.
3 Tap the Share button to share your location. The Share My Location menu displays.
4 Choose the Send to Quick Group option. Send to Quick Group displays.
5 Tap two or more contacts to select those with whom you want to share your location. The following message is displayed: Location Sent.
16.4.3
Sending My Location or an Arbitrary Location to a Talkgroup
Procedure: 1 Tap the My Location Pin (Blue). My Location displays. Figure 29: My Location
2 Tap the Share button to share your location. The Share My Location menu displays.
3 Choose the Send to Group option. The Send Location to Group displays.
4 Tap the talkgroup to select the one with which you want to share your location. The following message is displayed: Location Sent.
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16.5
Supervisor with Location Capability
The supervisor can share their location (not the location of talkgroup members) or send an arbitrary location. A supervisor can also create a boundary for a talkgroup, receive notifications when members enter or leave the boundary, view talkgroup members' presence, and call a talkgroup member. Multiple supervisors in a talkgroup can have Location Capability.
NOTICE: As a supervisor, you can also access the map from the Groups tab by tapping the talkgroup, which has a Map pin. The Call screen displays. Tap the Talkgroup Location button to access the map. 16.5.1
Talkgroup Member Location
A supervisor can view the current talkgroup member location on the map with automatic refresh of the location. Location Capability must be enabled by your administrator at the talkgroup level. Multiple supervisors per talkgroup are allowed to have Location Capability. 16.5.1.1
Viewing Talkgroup Member Locations
Procedure: 1 From within the Map tab, tap the Tracked Group Selector button. The Tracked Group Selector button is turned off for anyone who is not a supervisor with Location Capability privilege. A pop-up menu listing all groups you have permission to locate is displayed. Figure 30: Groups with Location Capability
2 Tap the talkgroup to see the talkgroup member location. The Map displays all members of the selected talkgroup and their locations.
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Figure 31: Talkgroup Member Location
16.5.1.2
Viewing Talkgroup Member Location Details
Prerequisites: Complete the procedure in the Viewing Talkgroup Member Locations on page 105 section. Procedure:
1 Tap any Pin. The member's name and location displays.
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Figure 32: View a Talkgroup Member's Location Details
Chapter 16: Map
NOTICE: Tap the pin again or "x" or anywhere on the map to dismiss.
16.5.1.3
Calling a Talkgroup Member
NOTICE: You can also access the map from the Groups tab by tapping the talkgroup, which has a Map Pin. The Call screen displays. Procedure: 1 Tap the Talkgroup Location button to access the map. 2 Complete the procedure in the Viewing Talkgroup Member Location Details on page 106 section. 3 Tap any Pin and the member's name, and the member's location displays. The Talkgroup Members Location Details screen displays.
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Figure 33: View Talkgroup Member Location Details
4 Tap the Call button. The Call screen displays.
16.5.1.4
Sharing Your Location or an Arbitrary Location to a Talkgroup with Location Capability
Move the map or search the map for a location. The pin turns orange, and details show "Pin Location". Tap Share. Procedure:
1 Tap the Tracked Group Selector button. A pop-up shows the list of talkgroups with Location Capability.
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Figure 34: Groups with Location Capability
Chapter 16: Map
2 Choose a talkgroup to view talkgroup member locations from the list. 3 Tap the My Location Pin (Blue). To send an arbitrary location, move the map or search for a
location. My Location displays. Figure 35: My Location
4 Tap the Share button to share your location. The Pin location is sent to the talkgroup.
16.5.2
Boundary
Boundary allows a PTT supervisor to create a boundary for a talkgroup and receive notifications when members enter or leave the boundary. Members can optionally receive notifications when they enter or leave. You can also refresh the location and modify an existing boundary set for a talkgroup. The Active Boundary Time setting controls how long a boundary is active. This section is organized as follows: · Creating a Boundary on page 110 · Recentering the Boundary on the Map on page 111 · Recentering the Map to Your Location on page 112 · Boundary Settings on page 112
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- Changing Boundary Settings on page 112 - Changing the Update Interval on page 113 - Changing Active Boundary Time on page 113 - Changing the Notify Me Setting on page 113 - Changing the Notify Member Setting on page 114 - Changing Initial Member Notification Setting on page 114 16.5.2.1
Creating a Boundary
Procedure: 1 From within the Map tab, tap the Tracked Group Selector button. The list of talkgroups displays. 2 Choose a talkgroup to view talkgroup member locations from the list. The Set Boundary popover displays. Figure 36: Set Boundary Popover
3 Tap the Set Boundary button. The Set Boundary popover displays along with a boundary preview (blue circle). Figure 37: Boundary Preview
4 Set the boundary size by zooming in/out. You can see the boundary radius in the popover.
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5 Set the boundary center by moving the map or searching. 6 Tap the Set Boundary toggle to turn ON the boundary. If you are setting a boundary at your
current location as shown by the My Location Pin (Blue), you can set the boundary type. If you set a boundary at some other location, the boundary stays at that location. The following confirmation message displays: A boundary will be created around your current location. Do you want the boundary center to move with you or stay here? 7 Select the boundary type: · Stay here The Stay here boundary type is created at an arbitrary location and is a
static boundary with the center selected. · Follow me The Follow me boundary type is created at your current location, and the
boundary moves as you move. The "Fence boundary on" status message displays and the map is updated with the boundary ON. Figure 38: Boundary ON
16.5.2.2
Recentering the Boundary on the Map
When the boundary is ON (active), you can recenter the map with the boundary visible. Procedure:
· Tap the My Location button in the Set Boundary popover to recenter the boundary on the map.
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16.5.2.3
Recentering the Map to Your Location
When the boundary is ON (active), you can recenter the map to your location. Procedure:
· Tap the My Location button located on the lower left side of the map. The map recenters to your location while the boundary is off and the map recenters to the boundary center while the boundary is on.
16.5.2.4
Boundary Settings
All Boundary settings are shown in the default state. The Boundary settings can be changed while the boundary is inactive.
NOTE: Changing the Boundary settings requires you to turn off the boundary. The Boundary settings can be changed while the boundary is inactive. To turn off the boundary, tap the Set Boundary toggle to the OFF state. This section contains the following boundary settings: · Changing the Boundary Settings on page 112 · Changing the Update Interval on page 113 · Changing the Active Boundary Time on page 113 · Changing the Notify Me Settings on page 113 · Changing the Notify Member Settings on page 114 · Changing the Initial Member Notification Settings on page 114
16.5.2.4.1
Changing the Boundary Settings
All Boundary settings can be changed in the map boundary settings. Procedure:
1 From within the Map, tap the Map Boundary Enable button. The Set Boundary popover displays. Figure 39: Set Boundary Popover
2 Tap the Settings button. The Boundary Settings displays.
3 Find the settings you want to change and follow the instructions.
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16.5.2.4.2
Changing the Update Interval
This setting allows you to set how often each talkgroup member location reports their location. Range: 1 to 60 minutes.
NOTE: Smaller intervals shorten the battery life for talkgroup members.
Procedure: 1 From the Boundary Settings screen, scroll to and tap the Update Interval settings. The Update Interval Setting Options screen displays. 2 Tap the minutes text box. 3 Type a number from 1 to 60 minutes using the on-screen keyboard to set how often the talkgroup member location is updated. 4 Tap the Back button located in the upper left screen to return to the map.
16.5.2.4.3
Changing the Active Boundary Time
This setting allows you to set how long the boundary is active. The boundary automatically turns off after the boundary time has expired. Range: 1 hour to 7 days. Procedure:
1 From the Boundary Settings screen, scroll to and tap the Active Boundary Time settings. The Active Boundary Time Setting Options screen displays.
2 Tap the Days text box to set how long the boundary is active. The time can be up to 7 days. 3 Or tap the Hours text box to set how long the boundary is active. The time can be up to
168 hours. NOTE: You cannot exceed a maximum of 7 days or 168 hours.
4 Tap the Back button located in the upper left screen to return to the map.
16.5.2.4.4
Changing the Notify Me Setting
This setting allows you to set whether you (the boundary owner) are notified when a talkgroup member crosses the boundary when the boundary is on.
NOTE: Boundary alerts are simple notifications and are included in history.
Procedure: 1 From the Boundary Settings screen, scroll to the Notify Me settings. 2 Tap the On/Off button to toggle the state of the setting.
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16.5.2.4.5
Changing the Notify Member Setting
This setting allows you to set whether a talkgroup member is automatically sent a notification when entering and leaving the defined boundary when the boundary is active. Procedure:
1 From the Boundary Settings screen, scroll to the Notify Member settings. 2 Tap the On/Off button to toggle the state of the setting. 3 Continue with the Changing the Initial Member Notification Setting on page 114 section. 16.5.2.4.6
Changing the Initial Member Notification Setting
This setting allows you to set whether talkgroup members, inside or outside the boundary, automatically receive an initial notification when a boundary is created. Prerequisites: The Notify Member setting must be enabled to use this setting. See the Changing the Notify Member Setting on page 114 section. Procedure:
1 Scroll to and tap the Initial Member Notification settings. The Initial Member Notification Setting Options displays.
2 Perform one of the following actions: · Tap Outside Boundary to send the first notification to members outside the boundary. · Tap Inside Boundary to send the first notification to members inside the boundary.
3 Tap OK. 16.5.3
Creating a Quick Group from the Map
You can create a Quick Group by selecting members from the map. This action allows you to choose members based on their location. You can also add other members from your contacts. Procedure:
1 From the Map, tap the Tracked Group Selector button on the action bar.
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Figure 40: Map
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2 Tap the Quick Group button on the action bar.
3 Zoom in until you see all the contacts that you want to select.
NOTICE: You can also tap any group member to select them and add them to the member list.
NOTE: A Quick Group can have up to 10 members. If you have more than 10 members in view, you cannot select them all at once. Zoom in so that there are fewer than 10 members in view, then select all or select the members individually.
Figure 41: Create Quick Group from Map
4 Tap the Select All in View for a Mobile Quick Group. All selected contact pins turn purple.
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Figure 42: Create Quick Group from Map
5 After selecting the group members, tap the Save button in the title bar. The Call screen displays.
6 Press and hold the PTT button. A Quick Group Call is started, a chirp tone is heard, and the PTT button changes color, indicating you have taken the floor.
7 Release the PTT button to allow the other members of the group to take the floor and speak. 8 Tap the End Call button to end the call. 16.5.3.1
Adding Members to a Quick Group
Prerequisites: Perform Creating a Quick Group from the Map on page 114. Procedure:
1 Tap or touch the Add Members button. The Add Members screen displays.
2 Select the additional members to add from the Group Members or Contacts. 3 Tap or touch the Save button. 16.5.3.2
Removing Quick Group Members
Procedure: 1 Tap or touch the Quick Group List button. The Quick Group List displays.
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2 Tap or touch the members to remove. 3 Tap or touch the Save button.
The Quick Group Call screen displays.
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Chapter 17: Integrated Secure Messaging
Chapter 17
Integrated Secure Messaging
This section describes the steps you must take to make and receive Push-to-Talk (PTT) Integrated Secure Messages. This section is organized as follows: · Integrated Secure Messaging Icons on page 119 · Multimedia Content on page 119
- Text Messages on page 119 - Image Messaging on page 129 - Video Messaging on page 129 - Voice Messaging on page 130 - File Messaging on page 131 - Receiving a Location Message on page 133 · Message Actions on page 133 Integrated Secure Messaging allows you to send and receive secure text messages, multimedia content, and location information to and from other PTT users. Messages are delivered to recipients while they are online. If a recipient is offline, then messages wait for up to a week to be delivered until the recipient logs in and becomes online. After a message notification is received for multimedia messages, you have up to 30 days to download the image, video, voice message, or file.
NOTE: The notification time for messages to wait to be delivered is set by the service provider and may be different from the time indicated above. The time a multimedia message remains available for download is set by the service provider and may be different from the time indicated above. Multimedia content can include text, images, videos, voice, and files. Location messages allow you to send and receive location information. NOTE: You can send messages to other users if you have the feature enabled. However, your administrator may disable your ability to send and receive text, text and multimedia, or location messages. Your network operator may not allow a user to save any incoming message attachments to the local device memory; in this case, the SAVE button is not visible. Users with 8.3 and later clients in Standard Mode and 9.0 and later clients in Radio Mode are supported. If the PTT application is interrupted by another application or by an incoming PTT call while the user is drafting a message, the user can continue composing the message after returning to the PTT application or when the PTT call ends. When you send a message, you see the status of the message. The message status will show as one of the following: 1 Pending: Indicates that the message is waiting to be sent. Any messages that are created while the network connection is not available are preserved until the network connection is restored and then sent.
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2 Sent: Indicates that the message was sent from your device. 3 Delivered (for 1:1 messages only): Indicates that the message was delivered to the recipient. This
status does not mean that the user downloaded any multimedia. 4 Failed: indicates that the message could not be sent. This can happen if the recipient is not
allowed to receive messages or if there was a problem sending the message from your device. NOTE: There is no delivery status for talkgroup messages.
17.1
Integrated Secure Messaging Icons
For more information on the Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 45 section.
17.2
Multimedia Content
Multimedia content includes files as a message attachment. All multimedia content is automatically compressed before sending. Multimedia messages are also shown in threaded history along with call history. The maximum multimedia attachment size that can be transferred (originated or received) is set by your service provider. If file size is exceeded, you will receive an error message.
NOTE: The multimedia attachment size configuration includes the messaging overhead. For example, with 20 MB of size configuration, actual multimedia that can be sent will be approximately 17-18 MB in size.
17.2.1
Text Messages
Text messages let you send a text to other PTT users, even if they are offline. You can reply to the sender and reply all (for talkgroup messages). Messages can be forwarded to other PTT users, and delivery receipts allow the sender to see that a message was delivered. Broadcasters can send a one-way text message to other broadcast talkgroup members. Broadcast talkgroup members cannot reply or send text messages to the talkgroup. Text messages also show in the threaded history along with call history and are sent by selecting a contact or a talkgroup. You can also perform any of the following text message actions: · Sending a Text Message on page 120 · Selecting a Quick Text on page 122 · Adding a Quick Text on page 123 · Deleting a Quick Text on page 126 · Deleting a Message on page 82 · Receiving a Text Message on page 127
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17.2.1.1
Sending a Text Message
Text messages can be sent using the Call screen for a selected contact, a selected talkgroup, or a contact or talkgroup context menu.
NOTICE: Alternatively, you can send messages from the History. Procedure:
1 Perform one of the following actions: · Select a contact from the Contacts List, then touch and hold. · Select a talkgroup from the Talkgroup List and tap and hold. A Context Menu displays. Figure 43: Contact Context Menu
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Figure 44: Talkgroup Context Menu
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2 Select the Message button located on the Context Menu to initiate a text message. 3 Type your message using the on-screen keyboard and tap the Send button located to the right
of the message box. You can also add Quick Text; see the Adding a Quick Text on page 123 section for more information. Figure 45: Text Message Box
NOTE: While drafting a text message, if you tap the Back button, a confirmation message displays: Message has not been sent.Tap Yes to discard or No to cancel. 4 Your text message displays in the history details.
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17.2.1.2
Selecting a Quick Text
Quick Text is a feature that lets you save a text so you can use it to respond to messages quickly. You can add up to 20 messages. Procedure:
1 Tap the Message button. The text box displays. NOTICE: To create a Quick Text, see the Adding a Quick Text on page 123 section.
2 Tap the Quick Text Access button located in the text box. Figure 46: Text Box The Select Quick Text displays. Figure 47: Edit a Quick Text
3 Tap the desired quick text. The selected quick text is added to your message. The message entry box displays again.
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Figure 48: Send a Quick Text
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4 Tap the Send Text Message button to send the text. 17.2.1.3
Adding a Quick Text
Quick text is a feature that lets you save the text so you can use it to respond to messages quickly. You can add up to 20 messages. Procedure:
1 Tap the Message button, then the text box displays. Figure 49: Text Box
2 Tap the Quick Text Access button located in the text box. The Select Quick Text screen displays.
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Figure 50: Select Quick Text
3 Tap the Add Quick Text button. The Enter Quick Text screen displays. Figure 51: Enter
Quick Text 4 Type the quick text to use. 5 Perform one of the following actions:
· Tap the Save button to save the quick text.
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Figure 52: Created Quick Text
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· Tap the Cancel button to cancel the operation. If you selected cancel, the following message displays: Your entered quick text will be cleared. Do you wish to continue?
6 Tap Save if finished. 7 Tap the newly created quick text.
The selected quick text is added to your message, and the message entry box displays again. Figure 53: Send Quick Text
8 Tap the Send Text Message button to send the text.
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17.2.1.4
Deleting a Quick Text
Procedure: 1 Tap the Message button. The text box displays. Figure 54: Text Box 2 Tap the Quick Text Access button located in the text box. The Select Quick Text screen displays. Figure 55: Edit Quick Text
3 Tap the Edit button located in the upper right of the screen. The Select Quick Text screen displays.
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Figure 56: Delete Quick Text
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4 Tap the X next to the Quick Text to delete. A confirmation dialog displays. Figure 57: Delete Quick Text Confirmation
5 Perform one of the following actions: · Tap Yes to delete the quick text. · Tap No to cancel the action.
6 Tap Save.
17.2.1.5
Receiving a Text Message
When you receive a text message, you receive a system notification showing the sender's name and a preview of the text message. You can tap the notification and the PTT application opens to the history for that sender or talkgroup. Text messages are shown in the threaded history along with call history. You can reply to the sender and reply all (for talkgroup messages) or forward to other PTT users. Procedure:
1 Perform one of the following actions: · Tap the system notification for the message. · From the History, scroll down and locate any unread messages to read. Unread messages are indicated by an unread message indicator (dot), as shown below. The unread message indicator disappears when you tap the History Details button to reply to the message.
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Figure 58: History
2 Tap the History Details button to read the message content. The History Details screen displays. Figure 59: History Details
NOTICE: You can also reply to the sender and reply all (for talkgroup messages) and forward the message to other PTT users. You can also perform any of the following message actions: · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134
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· Replying to a Talkgroup (Talkgroup Messages) on page 135 · Sharing my Location on page 135 · Sending a Photo or a Video on page 135 · Sending a Voice Message on page 136 · Sending a Text Message on page 136 · Sending a File on page 137 · Deleting a Message on page 82 · Copying a Text Message on page 137
17.2.2
Image Messaging
When you receive an image message, a notification displays. Thumbnails are shown for photos. Automatic download of attachments is based on the application settings. The recipient can reply to the sender or reply all (for talkgroup messages). Messages can be forwarded to other PTT users, and delivery receipts allow the sender to see that a message was delivered. You can also perform any of the following message actions: · Saving an Image Message on page 129 · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134 · Replying to a Talkgroup (Talkgroup Messages) on page 135 · Deleting a Message on page 82
17.2.2.1
Saving an Image Message
You can save a received image from any history entry on the Details screen from the History tab.
Procedure: 1 From the History, find the conversation that contains the image you want to save and tap the History Details button. 2 Tap the Image. The Photo Preview screen displays. 3 Tap the Gallery button to save to the device PTT application album in the Gallery. 4 Additional functions are as follows: · Tap the Forward button to forward the image to a contact, quick group, or talkgroup. · Tap the Details button to view the name, sender, date, size, and resolution. · Tap the Delete button to delete the image.
17.2.3
Video Messaging
When you receive a video message, a notification will be displayed. Thumbnails are shown for videos. Automatic download of attachments is based on the application settings. The recipient can reply to the sender or reply all (for talkgroup messages). Messages can be forwarded to other PTT users, and delivery receipts allow the sender to see that a message was delivered.
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You can also perform any of the following message actions: · Saving a Video Message on page 130 · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134 · Replying to a Talkgroup (Talkgroup Messages) on page 135 · Deleting a Message on page 82
17.2.3.1
Saving a Video Message
You can save a received video message from any history entry on the Details screen from the History tab.
Procedure: 1 From the History tab, find the conversation that contains the video you want to save and tap the History Details button. 2 Tap the Video. The Video Preview screen displays. 3 Tap the Gallery button to save to the device's Gallery. 4 Additional functions are as follows: · Tap the Play button to play the video. · Tap the Forward button to forward the video to a contact, quick group, or talkgroup. · Tap the Details button to view the name, sender, date, size, and duration. · Tap the Delete button to delete the video.
17.2.4
Voice Messaging
When a user receives a voice message, a notification displays. Automatic download of attachments is based on the user settings. You can reply to the sender or reply all (for talkgroup messages). Messages can be forwarded to other PTT users, and delivery receipts allow the sender to see that a message was delivered.
17.2.4.1
Receiving a Voice Message
A received voice message can be played by tapping the message. The Audio Preview screen displays. Tap the Play option to play the voice message.
Procedure: 1 Tap the Play button to play the voice message. NOTE: If the message is not downloaded, tap the message and wait for the download, then tap again to display the Audio Preview screen. You can also perform one of the following message actions: · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134
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· Replying to a Talkgroup (Talkgroup Messages) on page 135 · Deleting a Message on page 82
NOTE: You cannot save a received voice message on an iOS device. The Audio Preview screen displays.
17.2.4.2
Sending a Voice Message
A voice message is sent by recording and sending from within the PTT application. When you decide to send a voice message, you can record, preview, re-record, erase, and send the voice message. You can record a voice message from any history entry on the History Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to forward and tap the History Details button.
2 Tap the Voice Message button located in the actions. A Ready Record screen displays.
3 Press and hold the Record button and begin speaking your voice message. 4 When complete, release the Record button. You can tap the Playback button to review your
message. 5 Perform one of the following actions:
· Tap the Save button located in the upper right. · Tap the Cancel button in the upper left to open a Discard Confirmation message. 6 Perform one of the following actions: · Tap Yes to discard the voice message. · Tap No to return to the recorded message; the message will be sent.
17.2.5
File Messaging
When a user receives a file message, a notification displays. Automatic download of attachments is based on the application settings. The recipient can reply to the sender or reply all (for talkgroup messages). Messages can be forwarded to other PTT users and delivery receipts allow the sender to see that a message was delivered.
17.2.5.1
Sending a File Message
A file message is sent from within the PTT application. File messages support Microsoft Office files and PDFs. To send a file message, see the Sending a File on page 137 section.
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17.2.5.2
Receiving a File Message
A received file message can be viewed by tapping the message. The File Preview screen displays. Tap the File icon located in the center of the screen to view. The native file viewer opens.
NOTE: If the message is not downloaded, tap the message and wait for the download, then tap again to display the File Preview screen. You can also perform one of the following message actions: · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134 · Replying to a Talkgroup (Talkgroup Messages) on page 135 · Deleting a Message on page 82
17.2.5.3
Saving a File Message
You can save a received file from any history entry on the Details screen from the History. Procedure:
1 From the History, find the conversation that contains the file you want to save and tap the History Details button.
2 Tap the File. The File Preview screen displays.
3 Tap the File icon located in the center of the screen to view. The native file viewer opens.
4 Tap the Share icon and choose an option for sending the document (for example, any installed application).
5 Tap Save to Files or browse for a location where you want to save the file. NOTICE: Use the File Manager application to access the saved files.
NOTE: You can access files from your device storage or other installed applications such as Apple iCloud, Dropbox, Google Drive, etc. Please see the device's user manual for more information. 6 Additional functions are as follows: · Tap the File icon located in the center of the screen to view. The native file viewer opens. · Tap the Forward button to forward the voice message to a contact, quick group, or talkgroup. · Tap the Details button to view the name, sender, date, and size. · Tap the Delete button to delete the voice message.
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17.2.6
Receiving a Location Message
When a user receives a location message, a notification will be displayed. The recipient can reply to the sender and reply all (for talkgroup messages). Messages can be forwarded to other PTT users, and delivery receipts allow the sender to see that a message was delivered. Location messages also show in threaded history along with call history. Select the location pin icon to share your location on Google Maps and share it within the PTT application.
NOTE: Location services must be enabled in the device and the application must be granted permission to use Location Services. Your device provides the location. Sending a Location Message To share your location, see the Sharing My Location on page 135 section. Receiving a Location Message A received location message can be viewed by tapping the message. The Map screen displays. You can also perform any of the following message actions: · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Deleting a Message on page 82
17.3
Message Actions
You can send messages to offline users. They receive the messages the next time they become online. You can also send messages to any History entry. You can also perform one of the following message actions: · Forwarding a Message to a Contact or Talkgroup on page 134 · Forwarding a Message to a Quick Group on page 134 · Replying to a Sender on page 134 · Replying to a Talkgroup (Talkgroup Messages) on page 135 · Sharing My Location on page 135 · Sending a Photo or a Video on page 135 · Sending a Voice Message on page 136 · Sending a Text Message on page 136 · Sending a File on page 137 · Deleting a Message on page 82 · Copying a Text Message on page 137
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17.3.1
Forwarding a Message to a Contact or Talkgroup
You can forward a message to a contact on the History Details from the History.
Procedure: 1 From the History, find the conversation that contains the message you want to forward and tap the History Details button. 2 Tap and hold the message entry you want to forward. A Context Menu displays.
3 Perform one of the following actions: · Tap the Forward to Contact option to open the Select Contact to Message screen. · Tap the Forward to Group option to open the Select Group to Message screen.
4 Tap the contact or talkgroup to select. The message is copied into the text field. 5 Tap the Send Message button. The message is sent to the contact or talkgroup.
17.3.2
Forwarding a Message to a Quick Group
You can forward a message to a Quick Group on the History Details from the History.
Procedure: 1 From the History, find the conversation that contains the message you want to forward and tap the History Details button. 2 Tap and hold the history entry. A Context Menu displays.
3 Tap the Forward to Quick Group option to open the Select Contacts to Message screen. 4 Tap one or more contacts. 5 Tap the Save button located in the upper right.
The message is copied into the text field.
6 Tap the Send Message button. The message is sent to the Quick Group.
7 Perform one of the actions following actions: · Select OK to continue. The message is sent to the contact or talkgroup. · Select No to cancel.
17.3.3
Replying to a Sender
You can reply to sender for a talkgroup on the Details screen from the History.
Procedure: 1 From the History, find the conversation that contains the message you want to reply to and tap the History Details button. 2 Tap and hold the history entry to open a Context Menu.
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3 Tap the Reply to Group option to open the Group screen. 4 Enter the text using the on-screen keyboard. 5 Tap the Send Message button.
The message is sent to the talkgroup.
17.3.4
Replying to a Talkgroup (Talkgroup Messages)
You can reply to a talkgroup on the Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to reply to and tap the History Details button.
2 Tap and hold the history entry to open a Context Menu. 3 Tap the Reply to Group option to open the Group screen. 4 Enter the text using the on-screen keyboard. 5 Tap the Send Message button.
The message is sent to the talkgroup.
17.3.5
Sharing My Location
You can share your location from any history entry on the Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to forward and tap the History Details button.
2 Tap the Location button located in the actions to open the My Location screen. 3 Tap the Share button on the My Location screen.
The location is sent.
17.3.6
Sending a Photo or a Video
You can send a photo or a video from any history entry on the Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to forward and tap the History Details button.
2 Tap the Camera button located in the actions to open the Context Menu. 3 Tap the desired option as follows:
· Take a photo. The Camera displays and allows you to take a photo. · Tap Gallery. The Gallery displays and allows you to select any photo in the gallery. · Tap Record a Video. The Video displays and allows you to record a video.
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4 Tap OK. A Send confirmation message displays.
5 Perform one of the following actions: · Tap Yes to send. · Tap No to cancel.
17.3.7
Sending a Voice Message
A voice message is sent by recording and sending from within the PTT application. When you decide to send a voice message, you can record, preview, re-record, erase, and send the voice message. You can record a voice message from any history entry on the History Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to forward and tap the History Details button.
2 Tap the Voice Message button located in the actions. A Ready Record screen displays.
3 Press and hold the Record button and begin speaking your voice message. 4 When complete, release the Record button. You can tap the Playback button to review your
message. 5 Perform one of the following actions:
· Tap the Save button located at the upper right. · Tap the Cancel button at the upper- eft to open a Discard Confirmation message. 6 Perform one of the following actions: · Tap Yes to discard the voice message. · Tap No to return to the recorded message and the message is sent.
17.3.8
Sending a Text Message
You can send a text message from the History Details screen. Procedure:
1 From the History, find the conversation and tap the History Details button. 2 Tap in the Enter Text field. An on-screen keyboard displays. 3 Enter the message using the on-screen keyboard. 4 Tap the Send Message button.
The message is sent to the talkgroup.
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17.3.9
Sending a File
You can send a file from any history entry on the History Details screen from the History. Procedure:
1 From the History, find the conversation for a contact or talkgroup to which you want to send a file and tap the History Details button.
2 Tap the Attach File button located in the Action Bar. NOTICE: You can also send a file from the Call screen by tapping the Send Text button. On the text Message History screen, you find the Attach File button. NOTE: You can access files from your device storage or other installed applications such as Apple iCloud, Dropbox, Google Drive, etc.
3 Navigate to the location of the file to attach and tap. A send confirmation message displays.
4 Perform one of the following actions: · Tap OK to send. · Tap Cancel to cancel.
17.3.10
Copying a Text Message
You can copy a text message and send it to a contact on the History Details screen from the History. Procedure:
1 From the History, find the conversation that contains the message you want to copy and tap the History Details button.
2 Tap and hold the history entry. A Context Menu displays.
3 Tap the Copy Message option. The message is copied to the clipboard. 4 Paste the message into any message and send.
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Chapter 18
Video Streaming (Optional)
Optional features may not be included in your PTT service plan. The video streaming feature allows you to send a one-way, live streaming video with audio to another PTT user, a dispatcher, or a corporate talkgroup. Recipients can be any PTT contact or corporate talkgroup assigned to you capable of receiving video calls. To receive group video, your administrator must enable the feature. Only a limited number of participants can receive a group video stream. Anyone with the video feature can originate a live video stream. You can stream video from the device integrated camera(s). You choose which camera to broadcast. Each video session allows you to stream, and each participant can have a single active video call at a time. When streaming video to a talkgroup, the video stream is available to any talkgroup member who has group video receive permission and begins streaming as soon as the first recipient accepts the invitation. Talkgroup members may leave and rejoin a video call at any time. During a private (1:1) video call, if the recipient of the call leaves the video session, it ends.
NOTE: Incoming video calls are not delivered to users in DND. You cannot send a live stream to a broadcast talkgroup. You must bring the application to the foreground to send video and see the preview. NOTICE: Keep the Video Call screen in the foreground; otherwise, the camera video transmission becomes blank even though you can hear audio. For more information on video call settings, see the following sections, organized as follows: · Video Streaming Icons on page 138 · Minimizing a Video Call on page 139 · Making a Video Call to a Contact on page 139 · Making a Video Call to a Quick Group on page 140 · Making a Video Call to a Talkgroup on page 141 · Receiving an Incoming Video Call on page 141
18.1
Video Streaming Icons
For more information on Video Streaming icons, see the Video Streaming Icons on page 50 section.
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18.2
Minimizing a Video Call
Procedure: 1 Tap the Video Call screen. The Video Call screen is minimized. 2 Tap the Video Call screen again to return to full size.
18.3
Making a Video Call to a Contact
Procedure: 1 Tap the Contacts button to display the PTT Contacts list. NOTE: Your administrator assigns PTT contacts. PTT call audio and video audio can be mixed, or PTT call audio can have priority. For information on PTT audio, see the Changing the Audio Interaction Setting on page 150 section. 2 Tap on the contact to select the one with whom you want to start a video call. The Call screen displays the name of the contact that you are calling in the Call Status, and the Contacts button is selected and active. 3 Tap the Video icon located at the bottom of the screen; a private one-to-one video call is started. When the contact accepts the incoming video call, the video call begins. Figure 60: Transmitting a Live Video Stream to a Contact
You can tap the Microphone icon to mute or unmute the microphone audio sent with the live video stream.
NOTE: To switch your camera from the rear camera (default) to the front camera, tap the Change Camera button at the top of the screen.
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4 To end the video call transmission, tap the End Call button. 18.4
Making a Video Call to a Quick Group
Procedure: 1 From the Contacts, select your first contact to call. NOTE: PTT call audio and video audio can be mixed, or PTT call audio can have priority. For information on PTT audio, see the Changing the Audio Interaction Setting on page 150 section. The Call screen displays. 2 Tap the Add Participants button. The Select Contacts screen displays, as shown below. 3 Select up to 9 contacts to add to the quick group call, then tap the Save button located at the upper right. 4 Tap the Video icon located at the bottom of the screen. A quick group video call is started. When the first contact accepts the incoming video call, the video call begins. Figure 61: Transmitting a Live Video Stream to a Quick Group
NOTE: You can tap the Microphone icon to mute or unmute the microphone audio sent with the live video stream. To switch your camera from the rear cam (default) to the front cam, tap the Change Camera button at the top of the screen. 5 To end the video call transmission, use the End Call button.
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18.5
Making a Video Call to a Talkgroup
Procedure: 1 Select the talkgroup you want to call. NOTE: Corporate talkgroup size is limited to talkgroup members receiving the call. PTT call audio and video audio can be mixed, or PTT call audio can have priority. For information on PTT audio, see the Changing the Audio Interaction Setting on page 150 section. NOTICE: If you try to select another talkgroup, your selection changes to the newly selected talkgroup. You can only select one talkgroup at a time. 2 Tap the Video icon located at the bottom of the screen. A talkgroup video call is started. When the first member of the talkgroup accepts the incoming video call, the video call begins. NOTE: Some corporations may automatically assign a talkgroup called "all_subscribers_group". This talkgroup includes all the PTT subscribers from your corporation. Figure 62: Transmitting a Live Video Stream to a Talkgroup
You can tap the Microphone icon to mute or unmute the microphone audio sent with the live video stream. To switch your camera from the rear cam (default) to the front cam, tap the Change Camera button at the top right of the screen. 3 To end the video call transmission, tap the End Call button. 18.6
Receiving an Incoming Video Call
Incoming video calls can be received from a private 1:1 or talkgroup. To receive a talkgroup video call, your administrator must allow you to receive group video calls. You can originate a talkgroup
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video even if you cannot receive talkgroup video calls. Private 1:1 and Quick Group video calls can be received as long as you have the video streaming feature enabled. Calls received can be manually accepted or declined based on the Auto Answer Video Call setting. For more information on Auto Answer Video Call settings, see the Auto Answer Video Call Setting on page 150 section. You can receive an incoming video call from any talkgroup to which you are assigned. Unlike talkgroup PTT voice calls, video calls are received regardless of your selected talkgroup or talkgroup scanning mode.
NOTE: PTT call audio and video audio can be mixed, or PTT call audio can have priority. For information on PTT audio, see the Changing the Audio Interaction Setting on page 150 section.
18.6.1
Receiving an Incoming Video Call
Procedure: 1 When you receive a video call, your device will begin to alert. 2 Perform one of the following actions: · From the Incoming Video Call Request, select Accept to accept the call. · From the Incoming Video Call Request, select Decline to reject the call. When you decline a video call, a missed video call entry is added to your conversation history. NOTE: Incoming video calls will respond differently based on the combination of the phone settings and the PTT application settings. For more information, refer to the Interaction with Silent or Sound Mode on page 65 section. You can tap the Microphone icon to mute or unmute the microphone audio sent with the live video stream. To switch your camera from the rear cam (default) to the front cam, tap the Change Camera button at the top right of the screen. 3 To end the video call transmission, tap the End Call button.
18.6.2
Receiving a Video Stream Request
When and where to use: A dispatcher may request that you live-stream video. If you accept the request, the video will be sent as a private 1:1 video call to the dispatcher. When you receive an incoming video stream request, you can manually accept or decline based on the Auto Answer Video Call setting. For more information on Auto Answer Video Call settings, see the Changing the Audio Interaction Setting on page 150 section. To acknowledge a video stream request, follow these steps:
Procedure: 1 When you receive a video stream request, perform one of the following actions: · Select Accept to answer the call. Accepting the request will immediately start a video session to the dispatcher. · Select Decline to reject the call. You can tap the Microphone icon to mute or unmute the microphone audio sent with the live video stream. To switch your camera from the rear cam (default) to the front cam, tap the Change Camera button at the top right of the screen. 2 To end the video call transmission, tap the End Call button.
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18.6.3
Receiving an Unconfirmed Video Stream Request
There may be a situation where a dispatcher wants to initiate a video automatically. Your administrator must enable this function for the dispatcher before it can be used. When you receive an unconfirmed video stream request, the call is automatically accepted. For more information on Allow Unconfirmed Video Transmission settings, see the Settings on page 147 section.
NOTE: Unconfirmed video pull is not supported with iOS 12.4 and later.
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Chapter 19: Airplane Mode
Chapter 19
Airplane Mode
Your phone provides a special mode called "Airplane Mode" that disables your phone's ability to communicate over cellular, Wi-Fi, and Bluetooth connections. When you turn on airplane mode, you disconnect from the Push-to-Talk (PTT) service. · You cannot receive PTT calls or messages. · You cannot receive alerts from others. · Others will see you as offline in their PTT Contacts list and cannot call you or send you an alert.
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Chapter 20: Using Accessories and Bluetooth
Chapter 20
Using Accessories and Bluetooth
This section describes using accessories and Bluetooth associated with the Push-to-Talk (PTT) application and is organized as follows: · Using a Wired Audio Headset on page 145 · Using Bluetooth on page 145 · Using a Remote Speaker Microphone on page 146
20.1
Using a Wired Audio Headset
You can use a headset plugged into your phone for Push-to-Talk (PTT) calls. Whenever you connect the headset, PTT calls are heard automatically over the headset instead of the loudspeaker. You must still use the PTT button on the phone to take the floor to speak, even if your headset has a multimedia control button on it. When you disconnect the headset, the loudspeaker is used again for PTT calls.
20.2
Using Bluetooth
By default, whenever your phone connects to a compatible Bluetooth device, the PTT application uses that Bluetooth device for calls. If you turn off or unpair your Bluetooth device, the PTT call automatically switches to the loudspeaker. The PTT application supports the following Bluetooth profiles: Hands Free (HFP), Headset (HSP), and Advanced Audio Distribution Profile (A2DP). When using PTT over Bluetooth, you must use the PTT button on the phone to take the floor and speak.
20.2.1
Car Kit
Many cars allow you to connect your phone to the car audio system using Bluetooth. Check the owner's manual for your car to see if your phone is compatible with your car. Once you connect your phone to the car's audio system, PTT calls also use the Bluetooth audio. You must use the PTT button on the phone to take the floor.
20.2.2
External PTT Button
You can use a compatible Bluetooth Smart (Low Energy Bluetooth) PTT button with your PTT service. This button can be used in addition to the on-screen PTT button.
20.2.3
Bluetooth for PTT
If your phone can connect to your car audio system and you receive regular cellular calls, PTT calls also work. In the rare circumstance that there is a compatibility problem using PTT with your car audio, but you still want to use Bluetooth for regular cellular calls, you can turn off PTT over Bluetooth from within the PTT application settings. For details on how to turn off Bluetooth, refer to the Using Bluetooth on page 159 section.
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20.3
Using a Remote Speaker Microphone
A Remote Speaker Microphone (RSM) is an accessory made especially for handling PTT calls. The RSM has a built-in loudspeaker and PTT button, which lets you remotely control your phone's PTT application. There are two types of RSMs: those that connect by wire to the phone's headset connector, and those that use Bluetooth. 20.3.1
Wired RSM
A wired RSM connects to the phone's USB-C connector. The RSM has a loudspeaker and microphone, along with a PTT button. The PTT button allows you to take the floor during a PTT call and speak. The PTT button on the RSM works just like the PTT button on the phone. Depending on the RSM, there may also be a connection for you to use a headset with the RSM. Check the RSM owner's manual for information specific to the accessory. With a wired RSM, you control the loudspeaker volume using the volume keys on the phone and the volume buttons on the RSM.
NOTE: The PTT application must be in the foreground to take the floor using the wired accessory. 20.3.2
Bluetooth
A Bluetooth-connected RSM gives you all the features of a wired RSM without being tethered by a cord. In addition to having a loudspeaker and PTT button, a Bluetooth RSM also has a volume control. You do not use the volume buttons on your phone to control the volume, but rather the volume control on the RSM itself. A Bluetooth RSM must be "paired" to your phone before it can be used. For instructions on how to pair the RSM with your phone, please refer to the documentation that comes with the RSM.
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Chapter 21: Settings
Chapter 21
Settings
This section describes the settings within the Push-to-Talk (PTT) application and is organized as follows: · Accessing the PTT Application Settings on page 148 · Important Message on page 148 · Alert Repeat on page 148 · Alert Tone on page 149 · Allowing Unconfirmed Video Transmission on page 149 · Audio Interaction on page 150 · Auto Answering a Video Call on page 150 · Auto Downloads on page 150 · Background Mode on page 151 · Capacity on page 151 · Contact Sorting on page 151 · Displaying Your Name on page 152 · Emergency on page 152 · Enhanced Loudness on page 153 · History Sorting on page 153 · In Call Tones on page 154 · Instant Personal Alert on page 154 · Location Change Accuracy on page 155 · Logout on page 155 · Message Alert on page 156 · Missed Call Alert on page 157 · My PTT Number on page 157 · Network Loss Tone Repeat on page 158 · Network Up/Down Tones on page 158 · Restoring Defaults on page 159 · Using Bluetooth on page 159 · Vibrate Alert on page 159 · Volume Boost on page 160
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21.1
Accessing the PTT Application Settings
All settings except for the Boundary settings can be changed in the PTT application settings.
Procedure: 1 From within the Menu on page 35, tap the Settings option. The Menu icon is in the upper left corner of the Main screen. NOTE: For more information on how to change the Boundary settings, see the Boundary Settings on page 112 section. 2 Find the settings you want to change and follow the instructions. NOTE: All settings are shown in the default state.
21.2
Important Message
Notifications are sent periodically to ensure that the application is up to date with the most current software. When an update is available, you receive a message when you log in to the PTT application. Important Message notifications show with a yellow star on the Menu settings option and the Important Message settings. If there are no Important Message Notifications available, you will not receive a message or see the setting. See the Application Updates on page 30 section for more information.
21.2.1
Upgrading the PTT Application
Procedure: 1 From the Settings screen, scroll to and tap the Important Message setting. 2 From the Important Message Notification, perform one of the following actions:
· Tap the Upgrade button to be directed to the Apple App Store to download the latest application.
· Tap the Dismiss button to dismiss the notification. NOTE: Important Message Notifications may vary in content.
21.3
Alert Repeat
The Alert Repeat setting affects how often you are reminded that you have Instant Personal Alerts and Missed Call Alerts waiting.
21.3.1
Changing the Alert Repeat Setting
Procedure: 1 From the Settings, scroll to and tap the Alert Repeat setting. 2 Select how often you want your alerts to repeat, as follows: · Once (default): The alert plays once when the alert is received.
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· Repeat: The alert plays every 20 seconds for 10 minutes. · Continuous: The alert plays every 20 seconds until you clear the alert. This option drains
the battery faster than the other options. 3 Tap OK.
21.4
Alert Tone
This setting allows you to select the missed call alert and Instant Personal Alert tone from a list of choices. The tone is played when you select it.
21.4.1
Changing the Alert Tone Setting
Procedure: 1 From the Settings, scroll to and tap the Alert Tone setting. NOTICE: When you preview an alert tone, it plays even if the phone ringer is silent. 2 Select the desired alert tone. NOTE: A Device Tone option shows that additional tones are available from your device.
3 Select one of the following options: · Tap Select to select the tone. · Tap Cancel to go back to the previous screen.
4 Tap OK.
21.5
Allowing Unconfirmed Video Transmission
When enabled, this setting allows an authorized dispatcher to automatically start sending video from this device without your confirmation. When turned OFF, an authorized user cannot send video from your device automatically without you accepting or declining the video session. This setting requires the Streaming Video feature to be enabled. It is an optional feature and may not be included in your PTT service plan.
NOTE: This feature is not supported for iOS 12.4 and above.
21.5.1
Changing the Allow Unconfirmed Video Transmission Setting
Procedure: 1 From the Settings, scroll to the Allow Unconfirmed Video Transmission setting. 2 Tap the On/Off switch to toggle the state of the setting.
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21.6
Audio Interaction
Set audio interaction for PTT and video calls. PTT call audio and video audio can be mixed, or PTT call audio can have priority. When PTT Preemption is set, the PTT audio preempts the video audio. Audio interaction is set to Mix by default. This setting requires the Streaming Video feature to be enabled. It is an optional feature and may not be included in your PTT service plan.
21.6.1
Changing the Audio Interaction Setting
Procedure: 1 From the Settings, scroll to and tap the Audio Interaction setting. 2 Select the desired audio interaction setting option as follows: · PTT Preemption: Preempts video audio while a PTT call member has the floor. · Mix: Mixes PTT audio and video audio. 3 Tap OK.
21.7
Auto Answer Video Call
When enabled, video calls are automatically accepted and played. When turned OFF, an incoming video session alert provides you the option to accept or decline the video session. This setting requires the Streaming Video feature to be enabled. It is an optional feature and may not be included in your PTT service plan.
21.7.1
Changing the Auto Answer Video Call Setting
Procedure: 1 From the Settings, scroll to the Auto Answer Video Call setting. 2 Tap the On/Off switch to toggle the state of the setting.
21.8
Auto Download
When Auto Download is turned on, message attachments automatically download to the PTT Call History; when turned off, you must manually download by tapping the message attachment. This feature is turned off by default. This setting requires the Integrated Secure Messaging feature to be enabled by your administrator.
21.8.1
Changing the Auto Download Setting
Procedure: 1 From the Settings, scroll to the Auto Download setting. 2 Tap the On/Off switch to toggle the state of the setting.
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21.9
Background Mode
The Background Mode setting allows you to choose whether the PTT application remains in the background when receiving or originating a PTT call. Pressing a supported Bluetooth PTT accessory takes the floor while the application is in the background. You must bring the PTT application to the foreground to use the on-screen PTT button. This feature is turned off by default. See the Call Behavior in Background on page 65 section for more information.
21.9.1
Changing the Background Mode Setting
Procedure: 1 From the Settings, scroll to the Background Mode setting. 2 Tap the On/Off button to toggle the state of the setting. NOTE: When the PTT application is in the background, a wired accessory PTT button does not work.
21.10
Capacity
The Capacity setting allows you to view how many PTT contacts, talkgroups, and favorites can be stored on your phone, including both personal and administrator-managed. Please refer to the table in the Contacts on page 86 section, the Talkgroups on page 92 section, and the Favorites on page 83 section to see the maximum capacity for your phone. Dismiss the pop-up displayed by pressing the back button on the title bar.
21.10.1
Viewing the Phone Capacity Setting
Procedure: From the Settings, scroll to and tap the Capacity setting. The Capacity screen displays.
21.11
Contact Sorting
You can choose to sort your contacts alphabetically (default) or according to their availability. When contacts are sorted by availability, online contacts show first alphabetically, followed by offline. Online contacts include contacts who are "Available" and "Do Not Disturb". The Contacts list updates each time a contact changes from online to offline or vice versa.
21.11.1
Changing the Contact Sorting Setting
Procedure: 1 From the Settings, scroll to and tap the Contact Sorting setting. 2 Perform one of the following actions: · Tap By Alphabetical.
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· Tap By Availability. 3 Tap OK.
21.12
Displaying Your Name
The Display Name setting allows you to view and change the name that others, including the corporate administrator, see in their contact lists. The administrator may change your name at any time. Your administrator may also restrict your ability to set your name. The display name can be changed if it is underlined.
21.12.1
Viewing or Changing Your Display Name Setting
Procedure: 1 From the Settings, scroll to and tap the Display Name setting. Your current name displays.
2 Tap the Cancel button to dismiss the display name window or continue to set your display name.
3 Tap the Clear Text button to clear the display name. 4 Type your new display name using the on-screen keyboard. 5 Tap the Save button to save the display name.
21.13
Emergency
This is an optional feature and may not be included in your PTT service plan. The emergency settings allow you to view a preset list of your primary and secondary emergency contacts and talkgroups. This setting is displayed when your emergency destination is assigned by your administrator and not by the user. Requires Emergency Services to be enabled by your administrator.
NOTE: You cannot change your emergency contacts set by your administrator.
21.13.1
Viewing Your Emergency Contacts Setting
Procedure: From the Settings, scroll to and tap the Emergency settings.
21.14
Emergency Alert
This setting allows you to control new emergency alert notifications. You can select the behavior of incoming Emergency Alerts. Emergency alerts are received when another user declares an emergency. Options include: Tone and Display (default), Tone Only, Display Only, or Off, which provides no alert dialog and no alert tone. Requires that the Emergency Services feature is enabled by your administrator.
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21.14.1
Changing the Emergency Alert Setting
Procedure: 1 From the Settings, scroll to the Emergency Alert setting. 2 Select the desired emergency alert option as follows: · Tone and Display (default): A persistent alert dialog displays, an audible tone plays, and the alert is added to history. · Tone Only: An audible alert tone plays, and the alert is added to history. · Display Only: A persistent alert dialog displays, no alert tone plays, and the alert is added to history. · Off: No alert dialog displays, no alert tone plays, and the alert is added to history. 3 Tap OK.
21.15
Enhanced Loudness
The Enhanced Loudness setting when ON (checked), increases the perceived audio volume of PTT calls using the speakerphone. This feature is only available on supported devices.
21.15.1
Changing the Enhanced Loudness Setting
Procedure: 1 From the Settings, scroll to the Enhanced Loudness setting. 2 Tap the On/Off button to toggle the state of the setting.
21.16
History Sorting
Sort history from newest to oldest (default) or oldest to newest. Sorting from oldest to newest displays your history with the newest entries at the bottom of the history list. Sorting from newest to oldest displays the newest entries at the top of the history list.
NOTICE: History sorting applies to conversation details. The first-level History always shows the newest conversations at the top of the list.
21.16.1
Changing the History Sorting Setting
Procedure: 1 From the Settings, scroll to and tap the History Sorting setting. The History Sorting screen displays.
2 Perform one of the following actions: · Tap Newest to oldest. · Tap Oldest to newest.
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3 Tap OK.
21.17
In Call Tones
When the In Call Tones setting is ON, tones play during a PTT call. When the setting is OFF, the tones do not play during a PTT call.
21.17.1
Changing the In Call Tones Setting
Procedure: 1 From the Settings, scroll to and tap the In Call Tones setting. 2 Select the desired In Call Tones, as follows.
The In Call Tones setting options have the following behavior: · Incoming Call Tone (default = ON): When you receive a PTT call, a tone plays. · Floor Grant Tone (default = ON): When the floor is granted or acquired, a specific tone is heard.
This tone indicates you can speak. · Floor Free Tone (default = ON): When the floor is free, a specific tone is heard. · Floor Release Tone (default = OFF): When the user who has the floor releases the floor, a
tone is heard. · Floor Error/Busy Tone (default = ON): When the floor is busy, a specific tone is heard. · Voice Message Tone (default = ON): When a voice message is received, a specific tone is heard.
NOTE: The Floor Release Tone is played when the user who has the floor releases the floor. The tone is the same as the Floor Free Tone. This floor tone condition is not supported for clients prior to release 8.3.
21.18
Instant Personal Alert
This setting allows you to select the Instant Personal Alert from a list of choices to provide either a Tone and Display (default), Tone Only, Display Only, or Off, which provides no alert dialog and no alert tone.
21.18.1
Changing the Instant Personal Alert Setting
Procedure: 1 From the Settings, scroll to and tap the Instant Personal Alert setting. 2 Select the desired instant personal alert option as follows: · Tone and Display (default): A persistent alert dialog displays, an audible tone plays (subject to Silent Mode behavior), and the alert is added to history. · Tone Only: An audible alert tone plays (subject to Silent Mode behavior), and the alert is added to history. · Display Only: A persistent alert dialog displays, no alert tone plays, and the alert is added to history.
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· Off: No alert dialog displays, no alert tone plays, and the alert is added to history. 3 Tap OK.
21.19
Location Change Accuracy
This setting changes the timeliness and accuracy of reporting the location of the device. By default, the setting option is set to "Approximate", which provides a less accurate location but has less impact on battery life. If a more accurate location is needed, select the "GPS" option. This option reduces battery life more quickly. When you select the GPS option, an informational message displays to remind you that you may experience decreased battery life.
21.19.1
Changing the Location Change Accuracy Setting
Procedure: 1 From the Settings, scroll to and tap the Location Change Accuracy setting. 2 Select the desired location change accuracy option as follows: · Approximate (default): Provides less accurate location reporting and drains the battery less. · GPS: Location changes are detected using GPS. Use this setting when location changes should be reported on a more timely and accurate basis.
NOTE: Setting location change accuracy mode to GPS results in decreased battery life. 3 Tap OK.
21.19.2
Approximate (default)
Provides less accurate location reporting and drains the battery less.
21.19.3
GPS
Location changes are detected using GPS. Use this setting when location changes should be reported on a more timely and accurate basis.
NOTE: Setting location change accuracy mode to GPS results in decreased battery life.
21.20
Logout
While you are logged out, you appear as "Offline" to others, and you cannot receive PTT calls, alerts, or secure messages. If you log out before powering off your phone, you remain logged out after your phone is powered on again. To send or receive PTT calls, you need to log in. See the Login on page 29 section for details on how to log in.
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21.20.1
Changing the Logout Setting
Procedure: 1 From the Settings, scroll to and tap the Logout setting. 2 Tap Logout. A Logout confirmation appears. 3 Perform one of the following actions: · Tap Yes to turn on. · Tap No to turn off.
21.21
Message Alert
This setting allows you to control new message alert notifications. To turn on/turn off Message Alert for PTT messages, switch the setting to ON to turn on Message Alert or switch to OFF mode to turn off the Message Alert. Requires the Integrated Secure Messaging feature to be enabled by your administrator.
21.21.1
Changing the Message Alert Setting
Procedure: 1 From the Settings, scroll to the Message Alert setting. 2 Tap the On/Off switch to toggle the state of the setting.
21.22
Message Alert Tone
This setting allows you to select the Missed Call Alert and Instant Personal Alert tone from a list of choices. The tone plays when you select it. Requires the Integrated Secure Messaging feature to be enabled by your administrator.
21.22.1
Changing the Message Alert Tone Setting
Procedure: 1 From the Settings, scroll to and tap the Message Alert Tone setting. NOTICE: When you preview a message alert tone, it plays on the speaker even if the phone ringer is silent. 2 Select the desired alert tone. 3 Tap OK.
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21.23
Missed Call Alert
This setting allows you to select the Missed Call Alert (MCA) from a list of choices to provide either a Tone and Display (default), Tone Only, Display Only, or Off, which provides no alert dialog and no alert tone.
21.23.1
Changing the Missed Call Alert Setting
Procedure: 1 From the Settings, scroll to and tap the Missed Call Alert setting. 2 Select the desired missed call alert option as follows: · Tone and Display (default): A persistent alert dialog displays, an audible tone plays (subject to Silent Mode behavior), and the alert is added to history. · Tone Only: An audible alert tone plays (subject to Silent Mode behavior), and the alert is added to history. · Display Only: A persistent alert dialog displays, no alert tone plays, and the alert is added to history. · Off: No alert dialog displays, no alert tone plays, and the alert is added to history. 3 Tap OK.
21.24
My PTT Number
This feature displays your registered PTT number to other contacts.
21.24.1
Viewing My PTT Number Setting
Procedure: From the Settings, scroll to the My PTT Number setting.
21.24.1.1
Missed Call Alert
This setting allows you to select the Missed Call Alert (MCA) from a list of choices to provide either a Tone and Display (default), Tone Only, Display Only, or Off, which provides no alert dialog and no alert tone.
21.24.1.1.1
Changing the Missed Call Alert Setting
Procedure: 1 From the Settings, scroll to and tap the Missed Call Alert setting. 2 Select the desired missed call alert option as follows: · Tone and Display (default): A persistent alert dialog displays, an audible tone plays (subject to Silent Mode behavior), and the alert is added to history.
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· Tone Only: An audible alert tone plays (subject to Silent Mode behavior), and the alert is added to history.
· Display Only: A persistent alert dialog displays, no alert tone plays, and the alert is added to history.
· Off: No alert dialog displays, no alert tone plays, and the alert is added to history. 3 Tap OK.
21.25
Network Loss Tone Repeat
The Network Loss Tone Repeat setting determines whether the phone plays the network loss tone continuously at a periodic interval or plays it once when the PTT application user observes network loss. When selected, a tone plays when the application transitions from one network to another.
21.25.1
Changing the Network Loss Tone Repeat Setting
Procedure: 1 From the Settings, scroll to and tap the Network Loss Tone Repeat setting. 2 Select the desired Network Loss Tone Repeat setting option. If the network loss tone is enabled, you can set a repeat period for the network loss tone. Supported values are None (no repeat), 10 seconds, 30 seconds, and 60 seconds. The default option is None. 3 Tap OK.
21.26
Network Up/Down Tones
The Network Up/Down Tones setting allows you to set whether tones are played for network loss, both network loss and network reconnect, network loss during a call only, or none (default is network loss during a call only).
21.26.1
Changing the Network Up/Down Tones Setting
Procedure: 1 From the Settings, scroll to and tap the Network Up/Down Tones setting. 2 Select the desired Network Up/Down Tones setting. 3 Perform one of the following actions: · Network Loss: The phone plays a tone during a network loss. · Network Loss and Reconnect: The phone plays a tone during a network loss and reconnect. · Network Loss during Call Only (default): The phone plays a tone during a call when a network loss happens. · None: No tone plays when the network is lost or reconnected. 4 Tap OK.
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21.27
Restoring Defaults
You can restore all the PTT application settings to their defaults using the Restore Defaults setting. When you choose this setting, you are reminded that the restore cannot be undone and asked to confirm the action.
21.27.1
Changing the Restore Defaults Settings
Procedure: 1 From the Settings, scroll to and tap the Restore Defaults setting. 2 Tap Yes to restore all application settings to their default values or No to cancel.
21.28
Using Bluetooth
To turn on/turn off Bluetooth device usage for PTT calls, switch ON the setting to turn on Bluetooth or switch to OFF mode to switch off the Bluetooth at the Bluetooth setting. This setting is enabled by default.
21.28.1
Changing the Bluetooth Setting
Procedure: 1 From the Settings, scroll to the Bluetooth setting. 2 Tap the On/Off switch to toggle the state of the setting.
21.29
Vibrate Alert
When the Vibrate Alert setting is ON, the phone vibrates for new alerts. This setting applies to Instant Personal Alerts and Missed Call Alerts and is enabled by default.
21.29.1
Changing the Vibrate Alert Setting
Procedure: 1 From the Settings, scroll to the Vibrate Alert setting. 2 Tap the On/Off switch to toggle the state of the setting.
21.30
Vibrate Call
When the incoming Call Vibrate setting is ON, the phone vibrates for incoming PTT calls. This setting is turned off by default.
NOTE: When the phone ringer is set to Silent only, it overrides this setting.
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21.30.1
Changing the Vibrate Call Setting
Procedure: 1 From the Settings, scroll to the Vibrate Call setting. 2 Tap the On/Off switch to toggle the state of the setting.
21.31
Volume Boost
The Volume Boost setting increases the volume of PTT calls and Integrated Secure Messages (voice messages and video messages) while the device is in speakerphone mode. Volume Boost does not affect application tones or PTT call volume in accessories, including headsets or RSMs. The volume is not boosted when the speakerphone is turned off.
NOTE: On iOS 13.1, when the PTT app is in the background and the Volume Boost is set to anything other than the default, no audio is heard during an incoming PTT call. Boosting the volume may decrease sound quality. The Volume Boost setting is only available on supported devices. 21.31.1
Changing the Volume Boost Setting
Procedure: 1 From the Settings, scroll to and tap the Volume Boost setting. 2 Adjust the control to indicate the desired percentage of volume boost. 3 Tap OK.
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Chapter 22: Troubleshooting
Chapter 22
Troubleshooting
This section describes the steps you must take to troubleshoot the Push-to-Talk (PTT) application and is organized as follows:
22.1
General
Whenever you are having issues, it is recommended that you update your PTT application.
22.2
Activation Failures
The first time you start the application after download, the application must "activate" with the PTT server. This activation process ensures that you are a PTT subscriber and that you are using a supported iPhone. If a problem occurs during the activation process, you receive an error message. The following error messages may be observed:
Procedure: 1 Data connection is unavailable. Ensure that your phone is not in Airplane Mode and you are connected to the cellular data network. See the owner's manual for your phone to understand the icon shown in the status bar at the top of the screen that indicates a data connection is available. 2 This service requires a supported phone. Would you like to subscribe now? You must have a PTT subscription before you can successfully begin using PTT service.
22.3
Restarting an Unresponsive PTT Application
In rare cases, the PTT application may suddenly stop working (application freeze). If this happens, you can recover by following these instructions:
Procedure: 1 Double-tap the Home button on your phone. 2 Drag the image of the PTT application upward to stop the application. 3 Restart the PTT Application.
22.4
Application Is Asking Me to Enter an Activation Code
When you start the application for the first time, you are asked to activate the application. This activation process ensures that you are a PTT subscriber and that you are using a supported phone. During activation, you must be located in an area with good cellular coverage. Some corporations allow activation of the application over a Wi-Fi network using an activation code. Your administrator typically provides the activation code. If you do not have an activation code, please move to an area with good cellular coverage and try activating again.
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22.5
Application Is Not Visible during an Incoming Call
Check the Background Mode setting to ensure it is not enabled. For more details, see the Changing the Background Mode Setting on page 151 section.
22.6
Call Failures
A PTT call may not be completed for several reasons: · The person you are calling has an "Offline" or "Do Not Disturb" status. The PTT application does not
allow you to make a call to someone with either status. · The person you are calling is busy on another PTT call or on a cellular call. Please see the User
Busy on page 164 section for more information. · Your phone loses connection with the data network or PTT server. Please see the Loss of Data
Network Connection on page 163 section for more information. · The person you are trying to call is temporarily not reachable. Please see the User Unreachable
on page 164 section for more information.
22.7
Calls Are Always Heard in the Earpiece
If you are hearing PTT calls through the earpiece instead of the loudspeaker, the speakerphone ON/OFF setting may be set to OFF. You can change this setting in the application settings or during a call. To turn on the speakerphone, tap the on-screen speakerphone button to ensure it is ON (shown by the green indicator on the button). More details are found in the Call Screen Icons on page 42 section. Another reason may be that your phone ringer is set to Silent. Ensure that your phone is not in silent mode and check that Privacy Mode is not set to Earpiece. See the Interaction with Silent or Sound Mode on page 65 section for more information about interaction with your phone's silent mode.
22.8
Calls Are Only Received from a Small Number of Groups
If you are receiving calls from only a couple of groups, you may have turned "Talkgroup Scanning" on and are listening to only the groups in the scan list. More details can be found in the Talkgroup Scanning on page 99 section.
22.9
Cannot Change the Phone Number of a PTT Contact
While the name, avatar, color, and favorite status of a contact can be changed, phone numbers cannot be changed. If you need to change a contact's phone number, you need to delete the contact and add it again with the new phone number. Please see the Contacts on page 86 section for details on deleting and adding PTT contacts. Contacts that are managed by an administrator cannot be renamed or deleted.
22.10
Cannot Create/Update/Delete a Contact or Group
There are two reasons why you might not be able to create, modify, or delete a contact or group: Administrator-Managed Contacts and Groups
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You cannot change or delete contacts or groups that are managed by an administrator. Please refer to the Contacts on page 86 section and the Talkgroups on page 92 section for more details on administrator-managed contacts and groups. You need to contact your PTT administrator to make any changes. Corporate-Only Subscriber Your PTT administrator may have your PTT service restricted to have only corporate contacts and groups. This means that only your PTT administrator can add, change, or remove contacts and groups on your phone. Even though you cannot change or remove contacts or groups, you can still make them favorites, add avatars, or set colors.
22.11
Cannot Hear an Incoming Call
If you cannot hear an incoming PTT call, your loudspeaker volume may be turned down or your phone may be in silent mode. Please see the Turning the Speaker On/Off on page 64 section to set the PTT call volume. See the Interaction with Silent or Sound Mode on page 65 section for more information about interaction with your phone's silent mode.
22.12
Cannot Send an Instant Personal Alert
If your phone is currently in "Do Not Disturb" (DND) status, you cannot send an Instant Personal Alert (IPA). You are not able to receive a callback while in DND, so the PTT application does not allow you to send an alert. To remedy this, change your presence status to "Available". See the My Presence on page 78 section for details on how to set your presence status.
22.13
Changing My SIM Card
Your phone may contain a SIM card that lets you move your phone number from one phone to another phone compatible with your mobile phone service and SIM card. If you replace the SIM card in your phone with another that has a different phone number, the PTT application automatically erases your PTT history and favorites and restores the contacts and talkgroups associated with the new number (if any exist). After changing the SIM card, the next time you start the PTT application you are asked to "activate" or re-register your phone with the PTT server to ensure that you subscribe to the PTT service. Please see the First-time Activation on page 24 section for information about registering your phone with the PTT service.
22.14
Explanation of Error Messages
22.14.1
Loss of Data Network Connection
If the PTT application cannot communicate with the PTT server, it displays Offline in the status bar or system notification, and your availability shows No Connection. For more information, refer to the My Presence on page 78 section. You cannot receive PTT calls or alerts, and you appear as Offline to others after some time. You should ensure that you have a good signal on your phone. If you perform any action that requires connection to the PTT server (e.g., outgoing call, change self-availability, contact/group add/modify/delete, etc.), a Connection is unavailable message is displayed for a few seconds. When the connection restores, you receive the Connection is restored message.
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To see if you have access to the data network, you should try to access a website using your mobile browser. You may also switch on Wi-Fi if a Wi-Fi network is in range. If you want to reconnect only to the cellular data network, then turn off Wi-Fi in the settings. See the Menu on page 35 settings section for more information.
22.14.2
User Busy
When you make a one-to-one PTT call to another person and they are engaged in another PTT call or a regular cellular call, you see a message indicating that the person is busy. If you receive this message, you can try your call later or send an alert. See the Sending an Alert on page 76 section for details.
22.14.3
User Unreachable
In rare cases, a contact might be shown as Available in your contact list, but might be temporarily outside the range of service coverage. In this case, your PTT call cannot go through. The called person's status updates to Offline until they reconnect to PTT service. If this happens, you should wait for their status to be shown as Available and try your call again.
22.15
Login Failures
Login to the PTT service may fail if the phone is in Airplane Mode or if you do not have a data connection. Please check the data connection and try to log in again later.
22.16
Presence Status Does Not Update
If you attempt to change your presence status from "Available" to "Do Not Disturb" or vice versa, and you do not see your status updated, there may be a communication problem between your phone and the PTT server. Logging out and logging in again should solve the problem. To log out, see the Logout on page 155 section.
22.17
Quick Group Calls I Receive Are Shown in History as a One-toOne Call
When you receive a Quick Group call, you notice that the call history shows a call received from the originator of the call, which is normal. You cannot call a Quick Group that was created by someone else. Any Quick Group calls that you make show in the call history with the names of the participants. You can call that group again from your history. For more details on Quick Groups, please refer to the Making Quick Group Calls on page 57 section.
22.18
Wi-Fi Connection Problems
Using the PTT application over Wi-Fi requires that the phone can access the Internet through the Wi-Fi connection. While your phone is connected to Wi-Fi if the PTT application gives you the message Data connection is unavailable, ensure that the Wi-Fi service provider does not require a username and password and that the Wi-Fi application setting is enabled.
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In rare circumstances, the PTT application may not be able to connect to the PTT server over Wi-Fi. In this case, you should turn off the Wi-Fi setting in the PTT application or turn off the Wi-Fi connection on your phone to use PTT. Please refer to the PTT over Wi-Fi on page 52 section.
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Chapter 23: Avatars
Chapter 23
Avatars
This section provides a complete list of all avatars available.
23.1
Avatar Icons
The following table lists the common Avatar icons and their descriptions.
Table 20: Avatar Icons Icon
Description
Default contact icon used in contact list screen when there is no avatar assigned.
Default group icon used in group list screen when there is no avatar assigned.
For the complete list of avatars, see the Avatars on page 166 section.
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Chapter 24: Glossary
Chapter 24
Glossary
This section provides a list of terms used with the Push-to-Talk (PTT) application.
24.1
Alert Types
Alert types notify the user of alerts. The following alert types are supported:
Instant Personal Alert (IPA) IPA allows you to request a callback from another subscriber.
For more details, see the Calling from Instant Personal Alert on page 60 section.
Missed Call Alert (MCA) This alerts you whenever you miss a PTT call. For more details,
see the Missed Call Alert on page 157 section.
Authorized User
An authorized user is typically a dispatcher or supervisor, who may have permissions to perform the following actions: · Allow or disallow remote supervision for assigned contacts. · Remotely declare and cancel an emergency call on behalf of a remote user. · Access user check for the remote user. · Enable or disable PTT service. · Activate ambient listening for the remote user. · Activate discreet listening for the remote user.
24.3
Call Types
Broadcast Call A broadcast call is a high-priority call where only designated talkgroup members,
called broadcasters, may initiate broadcast talkgroup calls. For more details, see the Making Broadcast Calls on page 57 section.
Emergency Call (Contact or Talkgroup) An emergency call is the highest-priority call that
preempts other PTT calls. See the Emergency Calling and Alert (Optional) on page 67 section for more details on how to make an emergency call to a contact or talkgroup.
Private Call (One-to-One Call) A private call (also known as a one-to-one call) is a call between
you and one other person. For more details, see the Making One-to-One (1:1) Calls with Automatic Call Answer on page 55 section.
Talkgroup Call A talkgroup call is a call to a group of people. For more details, see the Talkgroups
on page 92 section.
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Quick Group Call
A quick group call allows you to make a PTT call to up to 10 people without first creating a talkgroup, which is handy if you want to quickly call a small group of people who are not already in a group. For more details, see the Making Quick Group Calls on page 57 section. You can create a group from a quick group call in your call history unless your administrator has restricted your phone from adding new groups.
Display Name
Your display name is shown to others during a PTT call and in their PTT call history. You can change your display name from within the PTT application settings unless restricted by your administrator. For more details, see the Restoring Defaults on page 159 section.
Floor Control
While in a PTT call, only one person can speak at a time. The person speaking is said to "have the floor". The following terms are used throughout this document:
Floor Acquired When you take the floor by pressing the PTT button, the on-screen PTT button changes, and you hear a chirp. This chirp indicates that you have the floor and can speak while you press the PTT button. When you stop talking, you should release the PTT button.
Idle While no one is speaking, the floor is "idle" and available for anyone to take. The screen changes color and shows the message, "No one is speaking..." If you want to speak, you must wait until the floor is idle, then you can press the PTT button to acquire the floor.
Floor Unavailable Whenever someone else is speaking, you see the speaker's name and the on-screen PTT button changes. You cannot take the floor while someone else is speaking; if you attempt to do so you get a bong tone, or floor deny. If you are speaking and a supervisor takes the floor, you hear a tone and the on-screen PTT button changes.
NOTE: If the call is a group call and you are a supervisor for the group, whenever you press the PTT button, the floor is revoked from the person speaking, including another supervisor, and you can speak after acquiring the floor. For more details, see the Supervisory Override on page 75 section.
Talkgroup
A talkgroup is a type of PTT contact that connects you to multiple people at once. For more details, see the Talkgroups on page 92 section.
Integrated Secure Messaging
Integrated Secure Messaging allows a PTT subscriber to send and receive secure text messages, multimedia content, and location information to and from other PTT subscribers. For more details, see the Integrated Secure Messaging on page 118 section.
Supervisory Override
A supervisory override allows a group member to be designated by an administrator as a supervisor and be able to take the floor and speak at any time during a call, even if someone else has the floor. One or more members of a group can be designated as supervisors. If there are two or more supervisors in the same group, each supervisor can interrupt the other(s). For more details, see the Supervisory Override on page 75 section.
Talkgroup Scanning
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Talkgroup Scanning allows a user's phone to scan through a list of corporate talkgroups for calls, and up to three talkgroups can be assigned as priority (13) talkgroups. The higher-priority talkgroup calls take precedence over lower-priority calls. Talkgroups that are not in the scan lists do not barge in when Scanning is ON. For more details, see the Talkgroup Scanning on page 99 section.
Video Streaming
Video streaming allows you to stream your video in real time to another user, typically a dispatcher. For more details, see the Video Streaming (Optional) on page 138 section.
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