SimpliSafe Your Security System Owner's Manual

Table of Contents

If you need assistance with installation, visit simplisafe.com/contact-us or call 1-800-297-1605.

• SYSTEM SETUP: Pages 2-20
• ACTIVATE ALARM MONITORING: Pages 21-22
• USING YOUR SYSTEM: Pages 25-26
• KEYPAD WARNINGS: Page 26
• COMMON QUESTIONS: Pages 28-29
• PRODUCT SAFETY INFORMATION: Pages 30-31
• TERMS AND CONDITIONS: Pages 31-38
• UL INFORMATION: Pages 38-39

Start Here

Download the SimpliSafe® App to install your system.

• Scan with the camera or QR code reader on your mobile device.
• Create an account or sign in with one you've already made.

We recommend installing your SimpliSafe® system using our mobile app. It will guide you through the installation step by step with helpful photos and videos, allowing you to save the rest of this manual for later. After setup is complete, you can use the SimpliSafe® App to arm and disarm your system, view your camera feeds, check your system health, and more.

The SimpliSafe® and SimpliCam® logos are trademarks of SimpliSafe, Inc. SimpliSafe® and SimpliCam® are registered trademarks of SimpliSafe, Inc. in the US and other countries.

Installation Process

Your app will guide you through the rest of the install process.

Not a smartphone user? Use this guide to install instead.

Before you install your devices

Use a damp towel or alcohol wipe to clean the install surface. Once dry, use the included adhesives to secure each device.

Tip: If you have battery powered cameras, please begin charging them now.

Install your Base Station

The Base Station is the brains and primary siren of your system. In an emergency, it sends alarm signals to a monitoring center if you have a professionally monitored plan.

1. Place your Base Station in a central location in your home. A table or shelf works best.
2. Pull the battery tab, and plug the Base Station into a power outlet using the included power cord.

Make sure your Base Station is NOT:

• In a closet or cabinet
• On the floor
• Next to your fridge, cable box, router, modem, or TV
• Around dense materials (such as granite, concrete or metal).

When you plug in your Base Station for the first time, you will hear "Welcome to SimpliSafe® ."

Install your Keypads

If you're installing your system with the mobile app, it will walk you through making a PIN and installing your devices. After you pair the Keypad, you can set it aside and continue with the SimpliSafe® App.

1. Follow the onscreen instructions for setting your PIN. Remember your PIN, as you will need it to disarm your system in the event of an alarm.
2. Choose a place for the Keypad on a wall by your main entrance. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive backing. Press firmly on the edges of the Keypad and hold for 30 seconds. If you make a mistake, see "How do I move a device?" on page 28.

Note: You can take the Keypad with you to name your devices as you install them. After you adhere the Keypad to the wall, just slide it up and off its bracket.

Wi-Fi Setup

Setting up your Wi-Fi will make your system more secure, update faster, and enhance performance.

1. Your Keypad will display a list of available Wi-Fi networks.
2. Scroll to the Wi-Fi network you'd like to connect to and press the right side of the Keypad screen to select it.
3. Enter your Wi-Fi network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.

If unsuccessful, you will be asked to verify your password by re-entering it.

Keypad Usage

Press down on the sides of the screen to navigate the Keypad menus.

Your system has 3 modes: Off, Home, and Away. Pressing Home or Away will arm your system and pressing Off will disarm it.

Slide the Keypad up and off its bracket to bring it with you as you install the rest of your devices.

You can "wake up" the Keypad by touching the body of the Keypad.

How to Add and Name Devices with the Keypad

1. When the Keypad prompts you, remove the battery tab on the device you want to install, then press its Test Button.
2. Choose from the list of names on the Keypad, and then follow the instructions for installing the device on the following pages.

Note: If setting up with the SimpliSafe® App, ignore this message on the Keypad and keep installing devices with your mobile device.

Note: If you have trouble installing a device, please ensure your system is updated. See page 9 for details.

Device Installation Guide

To install each device, please view the instructions on the following pages.

Note: Many of our devices can be installed with adhesives. To ensure they adhere properly, clean the install surface with a damp towel or alcohol wipe. Once dry, use the included adhesives to secure each device—making sure to press firmly for 30 seconds.

• MOTION SENSORS: Page 10
• GLASSBREAK SENSORS: Page 11
• ENTRY SENSORS: Page 12
• PANIC BUTTONS: Page 13
• EXTRA SIRENS: Page 14
• SMOKE / CO DETECTORS: Pages 15-16
• WATER / TEMPERATURE SENSORS: Pages 17-18
• CAMERAS: Pages 19-20

System Updates

After you've finished setting up your devices, please select "done." Now, check your Keypad for updates.

1. Press the Menu button on your Keypad and enter your PIN.
2. Press the right side of the Keypad screen to enter the System Settings page.
3. Scroll up to "Check for Updates" then press the right side of the screen to select it.
4. If there is an update available, you'll see "Install Update" as an option. If you see this, press the right side of the Keypad screen again to begin installation.
5. Allow the system to install and reboot.

Note: While updating, the Base Station light will be amber and the Keypad screen will show the percentage of the update that has downloaded.

Install your Motion Sensors

Motion Sensors detect motion within 35 feet. They look straight ahead with a 90° field of view as well as downward at a 45° angle. Mount it in a corner for maximum coverage of your room.

Adhere your Motion Sensor to a wall, approximately 6 feet off the ground. Avoid placing the sensor near a heater, air conditioner, lamp, or electronics (such as a Wi-Fi router).

Pet Owners: Use the "Pet Mode" setting within the app.

By default, Motion Sensors are only active in Away Mode. In Home Mode, you can move freely about your home without setting off an alarm. These settings can be adjusted in the SimpliSafe® App.

Install your Glassbreak Sensors

Glassbreak Sensors are programmed to "listen" for the specific frequency of glass breaking.

1. Place the Glassbreak Sensor on a shelf or adhere to a wall less than 20 feet from the windows you'd like to protect.
2. If you'd like to test your Glassbreak Sensor, simply clap your hands when the device is in test mode.

Adjust the sensitivity of the Glassbreak Sensor using the switch on the back, below the batteries. Reduce the sensitivity if placing it in your kitchen as glasses knocking into each other could trigger a false alarm.

Curtains can dull the sound of glass breaking. If your windows are covered with heavy curtains, place your Glassbreak Sensor within 6 feet of your windows.

If you experience false alarms, consider moving the switch on the back of your Glassbreak Sensor from "high" sensitivity to "medium" or "low."

Install your Entry Sensors

Entry Sensors alert you when a door or window is opened.

1. Line up the magnet and sensor on the door or window so that the grooves align and the pieces are less than 2 inches apart when the door or window is closed.
2. Test the alignment before you adhere each piece. The blue light should flash once when the door or window opens and twice when it closes.
3. Use a damp towel or alcohol wipe to clean the mounting surface. Once dry, peel off the adhesive, and adhere the sensor to the door and the magnet to the doorframe, or the other way around. There is no "right side up." Press and hold for 30 seconds. Then, give your device a name.

To decrease the risk of false alarms, do not place the Entry Sensor where a child may be able to reach it.

Note: For tighter spaces, slim magnets can replace your Entry Sensor's original magnet. Contact us if you need one.

Install your Panic Buttons

Panic Buttons will trigger an alarm when you hold down the button for 2 full seconds.

1. Place your Panic Button on a wall where it's easy to reach. Use a damp towel or alcohol wipe to clean the install surface.

To decrease the risk of false alarms, do not place the Panic Button where children may be able to reach it.

1. Once dry, peel off the adhesive backing and adhere the Panic Button. Press and hold for 30 seconds. Then, give your device a name.

Note: You can customize your Panic Button for police, medical, and fire dispatch in the SimpliSafe® App.

Install your Extra Sirens

Your Base Station already has a 100dB Siren. In case of a break-in, an extra Siren can be used to scare intruders or alert your neighbors to an emergency.

1. Place your Siren on a wall within 100 feet of your Base Station. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive and adhere the Siren. Press and hold for 30 seconds. Then, give your device a name.
2. For permanent installation, push up on the Siren to remove it from its bracket. Then screw the bracket into the wall with the included screws.

Install your Siren by the front door to scare away intruders.

Your Siren is weatherized for installation in sheltered areas outdoors.

Be cautious when testing your 105 dB Siren. Prolonged exposure can cause hearing damage.

Use your SimpliSafe® App or Keypad menu to configure your Siren's volume and settings.

Install your Combined Smoke & Carbon Monoxide Detectors

With 2-in-1 hazard detection, get alerted the minute dangerous levels of smoke or CO threatens your home.

Note: Please read the Smoke/CO Detector owner's manual carefully before installation and use.

1. Remove mounting bracket from the detector by rotating it counterclockwise.
2. Install the bracket on the wall or ceiling using the included screws and wall anchors.
3. Push the Smoke/CO Detector against the mounting bracket and rotate it clockwise until it snaps into place. A flashing yellow light means it is not snapped in place.

Place one Smoke/CO Detector on each level of your home. For maximum protection, place additional Smoke/CO Detectors near your sleeping areas.

Do not install near your furnace, stove, fireplace, kitchen, garage, or bathroom with a shower.

This detector is for household use only. There are local laws that apply to Smoke/CO Detectors. Please refer to the information included in the detector box and consult with your local fire department regarding any requirements.

Install your Smoke Detectors

Smoke Detectors sound an alarm to alert you of smoke in your home. With a monitoring plan, you are notified and will dispatch the fire department immediately if you don't answer our phone call.

Note: Please read the Smoke Detector owner's manual carefully before installation and use.

1. Remove mounting bracket from the detector by rotating it counterclockwise.
2. Install the bracket on the wall or ceiling using the included screws and wall anchors.
3. Push the Smoke Detector against the mounting bracket and rotate it clockwise until it snaps into place. A solid yellow light means it is not snapped in place.

Place Smoke Detectors near your sleeping areas. For maximum protection, place one on each level of your home.

Do not install near your furnace, stove, fireplace, kitchen, garage, or bathroom with a shower.

This detector is for household use only. There are local laws that apply to Smoke Detectors. Please refer to the information included in the detector box and consult with your local fire department regarding any requirements.

Install your Water Sensors

Water Sensors are designed to detect leaks and floods. You can place one in the drip pan of your water heater or washing machine, or near bathroom pipes to detect any leaks, overflows or broken plumbing.

1. Simply place your Water Sensor on the floor underneath any potential leaks.

Your Water Sensor does not need to be adhered, but if you choose to adhere it using the extra adhesive tabs, make sure not to cover up any of the 6 metal contact points on the bottom of the device.

Many homeowners insurance companies will give you an extra discount for having Water Sensors installed. Contact your insurance agent for details.

Install your Temperature Sensors

1. Adhere the Temperature Sensor on the wall near your home's main thermostat or near any exposed plumbing that's vulnerable to burst during a freeze.
2. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive and adhere the sensor. Press and hold for 30 seconds. Then, give your device a name.

Note: Avoid placing this sensor in rooms with frequent temperature changes.

You can change the sensor's temperature thresholds in the device settings in the SimpliSafe® App or Keypad menu.

When placed in the boiler room, this sensor will only detect overheating. Place the Temperature Sensor in a different part of your house to detect freeze failures.

Many homeowners insurance companies will give you an extra discount for having Temperature Sensors installed. Contact your insurance agent for details.

Adding your Security Cameras

If your camera has a battery, it will need to be fully charged before installation. Use the supplied USB cable to charge the battery.* It may take up to 6 hours to fully charge.

Note: *Charge your battery--even if you plan on using a different power source.

Flashing White: charging

Solid White: fully charged

1. To set up your camera, follow the instructions in the SimpliSafe® App.

SimpliSafe Camera Models:

• Outdoor Camera Series 2
• Smart Alarm Wireless Indoor Camera
• Video Doorbell Pro
• SimpliCam® Wired Indoor Camera

Activate Alarm Monitoring

In the event of an emergency, a professional monitoring agent will contact you and dispatch the authorities. This service is not available until you activate your monitoring plan.

1. Write your Base Station serial number here (located on the bottom of your Base Station) so you have it handy during activation.
2. Activate using the the SimpliSafe® App or at simplisafe.com/activate

Practice Mode

After you activate your subscription, your system will be in Practice Mode for 72 hours while you get used to using your alarm. The alarm will function normally, but you will not receive emergency dispatch. While in Practice Mode you can get to know your system by practicing arming and disarming it, as well as triggering an alarm without having to worry about emergency services being dispatched. After 72 hours, you will be notified that your dispatch service is live.

Some police and fire departments may require you to have alarm permits or licenses. Please visit simplisafe.com/permits for more information about permitting.

How Monitoring Works

The siren sounds when one of your sensors is triggered. Your Base Station sends your alarm signal to our monitoring center. A monitoring agent will contact you and others you designate. Unless you cancel the alarm, the agent will request emergency dispatch.

What happens when a sensor is triggered?

1. When your alarm is on and one of your sensors is triggered, the Keypad will start beeping and prompt you for your PIN. You have 30 seconds to turn the alarm off. This time is called the Entry Delay and can be customized in the SimpliSafe® App or Keypad menu.
2. If the alarm is not turned off within the 30 second Entry Delay, SimpliSafe® will sound a siren and send an alert signal to our monitoring center. (You must activate a Professional Monitoring plan in your online account for this service to function.)
3. Upon receiving the signal, a monitoring agent will attempt to contact you and you will receive a text message (unless you have opted out of alarm texts).
4. If it was a false alarm and the alarm is cancelled, no authorities will be dispatched.
5. If it is a true emergency or if the agent is unable to reach you, they will immediately request emergency dispatch to your location.
6. Following an alarm, your system will automatically re-arm. Please note, however, that the sensor that triggered your alarm will not reset until you disarm and re-arm your system.

Congratulations!

Setup is complete, and you can now start using your SimpliSafe® system. Feel free to read on for more information about your system.

Further Information:

• USING YOUR SYSTEM: Pages 25-26
• KEYPAD WARNINGS: Page 26
• BASE STATION LED STATUS LIGHT COLORS: Page 27
• COMMON QUESTIONS: Pages 28-29
• SYSTEM UPDATES: Page 30
• PRODUCT SAFETY INFORMATION: Pages 30-31
• TERMS AND CONDITIONS: Pages 31-38
• UL INFORMATION: Pages 38-39

Using your System

System Modes

Put your system into Away Mode: Use this mode when you are leaving. All of your sensors, including Motion Sensors, will be active. Press "away" on your app, Key Fob, or Keypad. You have 60 seconds to exit before the alarm is active. To cancel during the exit delay, simply press "off."

Put your system into Home Mode: Use this mode when you are staying home. By default, all of your sensors will be active except for Motion Sensors. Cameras will have their privacy shutters closed. Press "home" on your app, Key Fob, or Keypad.

Turn your system Off: Use the same method to turn off your alarm, whether it's in Home or Away Mode. Press "off" on your app or Key Fob, or press "off" on your Keypad followed by your 4 digit PIN.

If a sensor is triggered

If a sensor is triggered, there will be a 30 second Entry Delay before the alarm siren sounds and our monitoring center is notified.

Putting your system into Test Mode

We recommend you test your system annually and after making any changes.

• In "menu" select "Test Mode."
• Follow the instructions below and on the Keypad to test your devices. The Base Station will announce the sensor type to confirm that it has received the signal.
• Press the left arrow to exit Test Mode.
• If you have a professional monitoring plan, you will receive a phone call confirming the test.

Testing Specific Sensors:

• Motion Sensors: Press the Test Button on the top of the Motion Sensor. For an accurate test, leave the room for the sensor you are testing then wait 15 seconds. Re-enter the room and the Base Station will say "Motion Sensor."
• Glassbreak Sensors: Press Test Button on the top of the sensor then clap your hands loudly near your windows. In Test Mode, the Glassbreak Sensor will be activated by all loud sounds. When the system is armed, the sensor will only react to glass breaking.
• Entry Sensors: Open and close protected doors and windows. The Base Station will announce that they have been detected.
• Panic Buttons: Hold the Panic Button down for 2 seconds. The Base Station will announce that it has been detected.
• Smoke and CO Detectors: Hold the Test Button on the front of the sensor for 4 seconds. The sensor will beep 3-4 times.
• Extra Siren, Water and Temperature Sensors: Press and release the Test Button on the top of each sensor. The Base Station will announce that it has been detected.

Keypad Warnings

SimpliSafe® will warn you of potential problems with a flashing red light on the Base Station and/or a displayed on the Keypad. Access these messages by pressing the right arrow on your Keypad screen. Here are some common warnings:

Base Station LED Status Light Colors

The lights listed below are the only colors that the Base Station will display. If you are seeing a color that is not listed, try changing the lighting in the room, as this can affect the look of the colored lights.

Common Questions

How do I move a device?

To move a device, push up on the front of the device in the direction of the test button--the back will stay on the wall and the white adhesive tape tab will be visible. Pull down (not out) slowly on the tab until the back is removed from the wall. When you are ready to re-adhere the device in a new location, use a fresh piece of adhesive tape (extras have been included). Use a damp towel or alcohol wipe to clean the install surface prior to adhering.

What if I have a door or window open when I turn on the alarm?

Your SimpliSafe® Base Station will announce that a door or window is open when you turn the alarm on. Open doors or windows will not be protected until they are closed. Once they are closed, the Base Station will start monitoring them.

What happens if I accidentally trigger an alarm? How do I avoid false alarms?

Disarm your system from the app or enter your PIN on the Keypad or press "off" on the app or Key Fob to stop the siren. Depending on when you cancel the alarm, a monitoring agent may still call the numbers you provided to confirm the false alarm. After the agent has verified your identity (please have your Safeword handy), they will verify if you need emergency response or not. To avoid the most common causes of false alarms:

• Do not place Motion Sensors near a heater or air conditioner, or facing an open window. If you have large pets, please refer to the instructions on page 10.
• Make sure that a rattling window or door does not trigger an Entry Sensor. Each magnet should be as close as possible to the Entry Sensor.

If you're still having trouble with false alarms, please contact SimpliSafe® support.

Do I need an alarm permit?

Some police and fire departments may require you to have alarm permits or licenses. Please visit simplisafe.com/permits for more information about permitting.

Can I get a discount on my homeowners or renters insurance?

Many insurance carriers will provide you with a discount for having a monitored home security system like SimpliSafe®. To be eligible for this discount, you must be subscribed to one of our Professional Monitoring plans. Contact your insurance carrier for details. For more information, visit simplisafe.com/insurance-discount

How can I test my professional monitoring service?

Once Practice Mode has ended, select "Test Mode" in your Keypad menu and follow the prompts. This will cause your Base Station to send a test signal to our monitoring center. A monitoring agent will contact you to let you know the test signal was successfully received.

System Operation

Will SimpliSafe® work in the event of a power outage?

Yes. Most of our sensors are battery powered and the Base Station has a built-in rechargeable backup battery that provides power for up to 24 hours during a power outage.

How do I add components?

If you need additional components, purchase more online at simplisafe.com/alarm-sensors. Once you've received your devices, install using the SimpliSafe® App. Alternatively, open the Menu on your Keypad and select "Devices," then "Add device" and follow the instructions.

How do I remove components?

• In the SimpliSafe® App: Open Device Settings, find the device you'd like to remove in the list and select "Remove Device."
• Alternatively, open the menu on your Keypad and select "Devices."
• Find the device you'd like to remove in the list and select it using the right arrow.
• Scroll to the bottom of the list and select the option "remove" with the right arrow.
• Press "off" to exit the menu.

Note: Before removing any components, please ensure your system is in "off" mode.

Can I use SimpliSafe® without a Professional Monitoring plan?

Yes, but we don't recommend it. Without Professional Monitoring, only the alarm siren will sound and no authorities will be called. It's easy to enroll in a SimpliSafe® Professional Monitoring plan. There are no long-term contracts and you can call to cancel at any time.

How do I change the batteries?

Voice prompts will warn you when your batteries are low (battery life is approximately 1 year for a Keypad and up to 5 years for all other sensors). To change batteries, remove the component from the wall as described above. Replace the batteries behind the back panel and slide the component back into place. The Base Station backup battery is rechargeable and does not normally need to be replaced.

What happens if my Key Fob is lost or stolen?

Your Key Fob will work for anyone who has it in their possession. If you lose your Key Fob, you should disable it by going into the menu and removing it from your list of devices (you can easily add it back later). If you are concerned about the security of your Key Fob, you can disable its ability to turn the alarm on and off in the device settings. You will still be able to use it as a portable Panic Button within your home.

System Updates

Your system will occasionally receive system updates to add features, functionality, and to enhance your experience with your SimpliSafe® system. If your system is connected to Wi-Fi and there is an update available, you will see a gear symbol on the left side of your Keypad's screen. Press "off" to refresh your Keypad's screen to determine if an update is available. To accept the update, follow the prompts and wait for your Base Station and Keypad to reboot. The update process may take between 10 and 20 minutes, during which your system will be offline. After the update is complete, you will have to select the gear icon on each additional Keypad you own to update them as well.

Product Safety Information

Use only approved batteries and the supplied UL approved power adapter with your SimpliSafe® Home Security System. Any tampering with the product or other unauthorized use will void your limited warranty. To prevent a fire hazard or electrical shock, do not expose the Base Station (SSBS3) or other components to water or operate the System while you are wet or standing in water. Be sure that electrical and telephone cords used are not frayed or placed in a location where they can pose a danger.

Caution: To ensure proper operation, this equipment must be installed according to the enclosed installation instructions. To verify that the equipment is operating properly and can successfully report an alarm, this equipment must be tested immediately after installation, and periodically thereafter, according to the enclosed test instructions (page 25).

Caution: Please verify periodically that components remain firmly adhered. A falling component could harm a passing person. Also, swallowing a small piece, such as a magnet or battery could be harmful. To decrease the risk of false alarms and children swallowing small pieces, do not install sensors where children may be able to reach them.

Power Supply:

Input: 100-240 VAC, 50/60Hz, 0.4A Max, Output: 6.5VDC, 1.6A DONGGUAN GANGQI ELECTRONIC CO LTD, GQ12-065160-AU

Batteries:

• Base Station: Four (4) FB Tech 1.2V min 1300 mAh. (Note: NiMH batteries must be recycled or disposed of properly.)
• Keypad: Four Duracell Alkaline AA 1.5V.
• Motion, Glassbreak Sensors: one 3V Lithium, size CR123A.
• Panic Button, Temperature, Water Sensors, Entry Sensors: one 3V Lithium, size CR2032.

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Operating Temperatures and Humidity:

• Base Station: Model SSBS3 Operating Temperature 32°F to 104°F, 90% Max. Humidity
• Keypad: Model SSKP3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Key Fob: Model SSKF3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Entry Sensor: Model SSES3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Motion Sensor: Model SSMS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Panic Button: Model SSPB3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Glassbreak Sensor: Model SSGB3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Smoke Detector: Model SSSD3-0 Operating Temperature 32°F to 120°F, 90% Max Humidity
• Carbon Monoxide Detector: Model SSCO3-0 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Water Sensor: Model SSWT3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Temperature Sensor: Model SSFS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• Extra Siren: Model SSWS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity
• SimpliCam®: Model SSCM1 Operating Temperature 14°F to 104°F, 90% Max. Humidity

CAUTION: Risk of explosion if battery is disposed of in a fire or incinerator. CAUTION: Risk of explosion or cell leakage if battery is stored in a very hot location, or a location with a very low air pressure.

Compliance and Terms

RED Compliance Statement

Hereby, SimpliSafe declares that the radio equipment described in this manual is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: simplisafe.com/regulatory-information

RF Exposure Warning

This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons.

Terms of Sale

Please review these Terms of Sale carefully as these terms govern your purchase of the products in your order (the "System") from SimpliSafe, Inc. ("SimpliSafe") and set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those contained in our product warranties. These are the Terms of Sale under which SimpliSafe is willing to provide you with the System and require the use of binding arbitration to resolve disputes rather than jury trials or class actions. The Complete Terms of Sale are available at simplisafe.com/terms-sale.

By purchasing the System and/or using the System, you agree that you have read these Terms of Sale, and the Complete Terms of Sale available online, and are legally bound by these collective Terms of Sale, including the disclaimers, limitations of liability and indemnity obligations.

Limited Hardware Warranty

SimpliSafe warrants to you, the initial purchaser of the System from SimpliSafe or an authorized retailer, that each of the new or refurbished SimpliSafe branded products you purchase directly from SimpliSafe or from an authorized retailer that make up your SimpliSafe System ("Covered Products") will be free from defects in materials and workmanship under normal use and service for one (1) year from the date that you purchase the Covered Products. This limited hardware warranty is non-transferrable.

SimpliSafe may also offer additional hardware or subscription related product protection plans that are supplemental to this original limited hardware warranty. Within these warranty periods, SimpliSafe's sole obligations shall be limited to accepting return of the defective product or part and providing one or more of the following remedies, at SimpliSafe's sole discretion:

• Replacement of Covered Products: SimpliSafe may provide a substantially functional equivalent product or part. Replacement products may be new, repaired or reconditioned.
• Refund or Credit: At SimpliSafe's sole discretion, SimpliSafe may offer to refund or credit you the original purchase price.

For warranty service, please contact SimpliSafe Customer Support at 1-888-95-SIMPLI (957-4675) or visit support.simplisafe.com and click on "Contact Us."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, OBLIGATIONS OR LIABILITIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED.

Satisfaction Guarantee

Any satisfaction guarantee or money back guarantee offers are made on an item by item basis and are limited to 60 days from the date of delivery or purchase.

Critical Product, Component and Software Updates & Replacements

SimpliSafe may provide critical updates or replacements to maintain reliable performance. Customers agree to take reasonable steps and follow provided instructions to effectuate these updates.

INSURANCE

SimpliSafe is not an insurer and does not provide insurance coverage. It is your responsibility to procure and maintain separate insurance policies for coverage against all losses.

LIMITATIONS OF LIABILITY AND RELEASE

SimpliSafe does not represent that the System may not be compromised or circumvented, or that it will prevent all personal injury or property loss. You understand that the System may be interrupted or compromised. SimpliSafe's aggregate liability shall be limited to the purchase price of the System.

Life Safety Notice

If your System includes Smoke Detectors or Carbon Monoxide Detectors, you should contact your local authority or a qualified professional for installation and location requirements. You have sole responsibility for complying with all applicable codes, laws, and standards.

Privacy

Please refer to SimpliSafe's privacy policy at simplisafe.com/privacy-policy for information about data collection, use, and sharing.

Dispute Resolution and Arbitration

This section details the agreement to arbitrate disputes. You have the right to opt out of this agreement by providing written notice to TOS@SIMPLISAFE.COM within 60 days. Arbitration will be administered by the American Arbitration Association. Certain claims (e.g., bodily injury) are excluded from arbitration.

Emergency Evacuation Plan

Establish and regularly practice a plan of escape in the event of fire. The National Fire Protection Association recommends:

• Position detectors and sounders so they can be heard by all occupants.
• Determine two means of escape from each room.
• Sketch a floor plan showing escape routes and keep them clear.
• Assure all bedroom doors are shut while sleeping.
• Try doors cautiously; if hot, use alternate escape route.
• When smoke is present, crawl on the ground.
• Escape quickly; don't panic.
• Establish a common meeting place outdoors away from the house.

NFPA Notice

This equipment should be installed in accordance with Chapter 2 of the National Fire Alarm Code, ANSI/NFPA 72. Warning: Owner's instruction notice: Not to be removed by anyone except occupant. This system must be checked by a qualified technician at least once every three (3) years.

UL 985 and UL 1023 System Settings

By default, your system complies with UL 985 and UL 1023 when using a Keypad. Adjusting certain settings may make your system non-compliant. UL 985 applies to systems with Smoke, CO, or Smoke/CO Detectors. UL 1023 applies to systems with Motion Sensor, Glassbreak Sensor, or Entry Sensor. Both apply if a system contains both fire, CO, and burglar components.

Product Certifications

Keypad Quick Guide

Panic Button: Panic Buttons will trigger an alarm when you hold down the button for 2 full seconds.

Menu Navigation: Press down on the sides of the screen to navigate the menu.

Off, Home, Away: Your system has 3 modes: Off, Home, and Away. Pressing Home or Away will arm your system and pressing Off will disarm it.

Touch to Wake: You can "wake up" the Keypad by touching the body of the Keypad.

Menu: To adjust settings press the menu button.

System Settings Warnings

WARNING: Modification of the settings below will cause your system not to comply with UL 985 and/or UL 1023. For an explanation of the setting and associated risks and hazards see below.

All lights:

This option allows for quick setting changes to all light functions on your Base Station. Altering these settings may cause you to miss important information about your Base Station or overall system status.

System mode lights:

This option changes the behavior of your Base Station's light ring in response to the system being placed in Off, Home, or Away modes. By default, the light ring on the Base Station will be blue when the system is set to "Home" or "Away." By default this is set to "ON."

Power light:

This light confirms that your Base Station is connected to power via the power cord. The light ring will be lit blue when the Base Station is plugged into an outlet with power. By default this is set to "ON." If the power light setting is set to "off," you will need to check via the Keypad or app to confirm the system is receiving power.

Trouble light:

This light indicates a malfunction in your system. Check the Keypad for details on the specific malfunction. If the trouble light setting is set to "off," you will need to check via the Keypad or app to confirm the system is not in a trouble state, such as a sensor having a low battery.

Trouble signal:

This tone indicates a malfunction in your system. Check the Keypad for details on the specific malfunction. By default this is set to "ON." If the trouble signal setting is set to "off," you will need to check via the Keypad or app to confirm the system is not in a trouble state, such as a sensor having a low battery.

Entry/Exit delays:

The entry delay is the amount of time that the system will count down before beginning an alarm after an intrusion sensor is tripped. By default the entry delay is set to 30 seconds. The exit delay is the amount of time the system will wait to enter a fully armed state after it is set to Home/Away mode. By default the exit delay is set to 60 seconds and can be set to a maximum of 4 minutes and 15 seconds. If your entry delay exceeds 45 seconds or exit delay exceeds 2 minutes, it is more likely that an intruder could enter and exit the home prior to raising an alarm, or enter the home before security is fully in place when you arm the system.