E-TWOW Portable Electric Scooter

Introduction

Thank you for choosing the E-TWOW portable electric scooter. The scooter is a recreational vehicle designed for efficient, fun, economic, and ecological urban mobility.

1. Standard Instructions

The E-TWOW scooter is designed for personal transportation and is produced by Zhejiang E-TWOW Electric Vehicle Co.,Ltd. It is a two-wheeled vehicle suitable for adults over 18 years old, with a maximum user weight capacity of 110 kg (recommended minimum 50 kg). The scooter is powered by a brushless DC motor integrated into the front wheel and is intended for use on paved surfaces or smooth terrain, capable of climbing ramps with 20-degree inclines.

Each scooter has a unique identification number marked on its platform. This manual provides basic operational instructions valid for all E-TWOW scooters. A separate Specification Sheet details model-specific features. Users must exercise good judgment and common sense to avoid hazards. By using the scooter, you accept the inherent risks.

Important: Read this manual carefully and keep it for future reference. Pay special attention to the Safety Instructions chapter. Improper use or failure to follow warnings may lead to serious accidents. Always operate the scooter with attention, caution, and alertness.

Your scooter includes a warranty certificate. For warranty claims, ensure the purchase location and date are recorded. Contact the company where you purchased the scooter or service@e-twow.com for warranty-related issues.

2. Before Use / Safety Instructions

To ensure safe riding and prevent accidents, read these instructions carefully. Use of the scooter in violation of warnings is at your own risk, and E-TWOW is not liable for damages from inappropriate use.

Symbols used in this manual:

• ⚠️ Warning: Indicates a potential hazard that could cause damage, minor injury, serious injury, or death.
• ? Restriction: Indicates a restriction that must be followed.
• ❗ Requirement: Indicates a requirement that must be followed.

Attention:

• Check local laws and regulations regarding scooter use.
• Respect all applicable laws for pedestrians and vehicles. Anticipate your trajectory and speed, respecting road and sidewalk codes. Notify pedestrians or cyclists of your presence if not seen or heard.
• E-TWOW is not liable for damages or legal disputes arising from non-compliance with local laws or manual guidelines.
• Always inspect the scooter before use. Ensure the handlebar is adjusted to your height, steering is proper, all connection elements (like the folding system) are tight, and brakes and wheels are in good condition.
• Maximum user weight: 110 kg.
• Always wear a safety helmet and protective gear (e.g., hand/wrist, knee, head, elbow protection). Local legislation may mandate helmet use.
• Take time to learn the basics in a safe, open area before riding in public spaces. Consider contacting a local dealer for training recommendations.
• Scooters are sold with speed limits compliant with legal regulations. Modifications by users or resellers are at their own risk.
• Recommended maximum speed: 25 km/h. For safety, limit speed to 20 km/h. Avoid riding in the dark. If riding at night, limit speed to 12 km/h or less, use the headlight, and wear reflective gear.
• Charge the scooter between 0-40°C and use it between -10-60°C.
• Slow down or dismount in poor road conditions, and avoid ice or slippery surfaces.
• Adjust the handlebar to the correct height for a safe riding experience.
• Do not immerse the scooter in water deeper than 1 cm or wash it with high-pressure water.
• Do not ride in bad weather like heavy rain or snow.
• Ensure the charger voltage matches the power supply. Avoid connecting other devices to the same outlet as the charger to prevent overheating. If multiple devices are plugged in, ensure the total power does not exceed the outlet's rating. Interrupt charging if any issues arise.

Examples of abnormal or faulty situations:

• Plug and charging cable abnormally hot.
• Damaged charging cable or voltage drop.
• Unpleasant smell.
• Other anomalies or malfunctions.

Consult your place of purchase or a service center for checking or repair. This vehicle is not intended for acrobatic use. Always take care of yourself and others.

WARNING! This scooter can be used by children over 10 years and persons with reduced physical/sensory/mental capabilities or lack of experience, provided the speed is limited to 6 km/h and they receive supervision and instruction on safe use, understanding the associated hazards. WARNING! Risk of Fire: No user-serviceable parts. Unauthorized intervention in the battery compartment risks fire. Never use the product near water. Stop using if damaged.

Restrictions

• Do not carry two adults, children, or pets simultaneously.
• Never ride barefoot or in open-toed shoes or high-heels.
• Children should not play with the scooter.
• Cleaning and maintenance should only be performed by the user, never by unattended children.
• Do not clean the scooter while connected to the power supply. Follow the "CLEANING AND MAINTENANCE" chapter instructions.
• Do not ride on public roads, assimilated roads, lanes, or unsafe roads, and do not violate legal regulations.
• Do not perform dangerous actions or ride with only one hand. Keep feet on the scooter.
• Do not attempt to ride up or down stairs with steps taller than 3 cm, as it may cause overturn and injury.
• Do not let babies or children play with plastic wrappings, as they may cause suffocation.
• Do not connect or disconnect the charger with wet hands.
• Do not disassemble, repair, or modify the scooter. It contains no user-replaceable fuses or bulbs. Repairs must be done by authorized service personnel.
• Do not leave the scooter and charger within reach of children under 8 years old.
• Do not ride after consuming alcohol.
• Do not use a phone or similar devices while riding.
• Do not modify the scooter with third-party parts, as they may be incompatible. Repairs must use original, approved parts. Modifications void the warranty.
• Do not use excessive force on scooter parts to prevent malfunctions or deformations.
• Do not use the scooter at elevations above 2000 m.
• Do not touch the brake system, as it could cause injuries.
• Do not touch the motor after riding, as it can get hot.
• Do not divert the vehicle's intended use.
• Do not modify or transform the vehicle, including the steering tube, stem, folding mechanism, or rear brake.

3. Box Content

Upon opening the box, verify that it contains the fully assembled scooter, the charger, and the user manual. Ensure all components are present and in good condition. Contact your dealer or service center if any items are missing. Retain the box and packing materials for future transport needs.

The box contains:

• The Scooter
• Charger
• User Manual

4. Main Parts

The main parts of the scooter are identified as follows:

• 1. Handlebar
• 2. Display
• 3. LED Headlight
• 4. Folding lever
• 5. Folding hook
• 6. Battery charging port
• 7. Folding bar
• 8. Folding axle
• 9. Rear brake
• 10. Kickstand

5. Scooter Parts Diagram

Detailed components of the scooter include:

• 1. Acceleration lever
• 2. Power button
• 3. Settings button
• 4. On/Off light button
• 5. Horn button
• 6. Handlebar
• 7. Controller
• 8. Folding bar
• 9. Front fender
• 10. Kickstand
• 11. Protection cover
• 12. Folding buttons
• 13. Electromagnetic brake lever
• 14. Drum brake lever

6. Folding, Unfolding and Adjusting the Handlebar Height

Folding Steps:

1. Adjust the handlebar height to the minimum by opening the lock lever (Figures a, b).
2. Press down on the display (Figure d) while pushing the height button (Figure c) to lower the handlebar. Secure the lock lever.
3. Press the folding buttons while pulling the handlebar grips sideways (Figure e) and fold them downwards.
4. Press the folding lever in the direction of the arrows, slightly pushing the handlebar forward (Figures f, g).
5. Continue folding until the folding hook engages the opening on the rear brake (Figure h).

Unfolding Steps:

1. Press the rear fender to release the folding hook from the rear brake opening.
2. Lift the handlebar until it reaches its normal position, listening for the locking bolt to engage.
3. Raise the two handles until they align.
4. Push the lock lever (Figures a, b), press the button (Figure c), and lift the handlebar to the desired height, securing it with the height button. Close the lock lever securely.

7. Operating Instructions

ON/OFF: Press the power button for 3 seconds to turn the scooter on or off. The scooter will automatically turn off after 3 minutes of inactivity.

Speed Control: Push to start. The scooter accelerates only after being pushed manually to a minimum speed of 3 km/h to prevent accidental acceleration. Use the acceleration lever (right thumb) to control speed (1-30 km/h).

Braking System: The scooter features a dual braking system: an electromagnetic brake (left thumb lever) and a rear mechanical brake (pressing the rear fender). Pressing the electromagnetic brake lever harder increases braking force. The rear stop light activates when braking. For emergency braking, use both brakes. Braking distance can increase by up to 75% on wet surfaces.

Some models also have a rear drum brake activated by a lever on the right handlebar. Use both electromagnetic and drum brakes for emergency stops.

WARNING! Do not touch the brakes after prolonged or severe use, as they can overheat and cause burns.

Horn: Press the horn button to sound a warning. Lights: Press the On/Off light button to activate/deactivate the headlight and rear stop light. The rear stop light also illuminates when the electromagnetic brake is used.

Displaying Mileage: The display shows two modes: ODO (total mileage) and TRIP (current trip mileage). Switch between modes by pressing the (S) button. To clear TRIP mileage, press and hold the (S) button for 3 seconds.

Parking: The scooter can be parked in a semi-folded position or using the kickstand. Engage parking only when the vehicle is not in use. For semi-folding, press the folding lever and tilt the handlebar halfway down. The kickstand is on the left side; pull it down with your foot.

Display Features: The display shows:

• 1. Headlight icon
• 2. Speed
• 3. Battery level
• 4. Temperature
• 5. Total mileage or current trip distance
• 6. Trip total (ODO) or total mileage from last trip (TRIP)

Menu for Speed Limit and Functions

Speed Limit Setup:

1. Turn off the scooter.
2. Press and hold the electromagnetic brake lever with your left thumb.
3. Turn on the scooter. The display will show L1.
4. Press the light button to cycle through L1 (6 km/h), L2 (20 km/h), L3 (25 km/h), and L4 (removes all limits).
5. Press the (S) button to set the desired limit.
6. Release the brake lever and turn on the scooter to exit.

*Note: Certain speed limit options may be unavailable based on country legislation.

Setting Scooter Functions:

• P1 Zero Start: Ensures acceleration only occurs after manual pushing, preventing accidental acceleration. It must be activated manually.
• P2 Cruise Control: Allows setting and maintaining a constant speed. Activate by pressing the acceleration lever and holding a constant speed for 5 seconds. Deactivate by pressing the acceleration or electromagnetic brake lever. It must be set manually.
• P3 Sport Mode: Eliminates factory speed limitations for higher speed and torque. It must be set manually.

To set functions (P1, P2, P3):

1. Turn on the scooter.
2. Press and hold the electromagnetic brake lever.
3. Press the power button. The display will show P1.
4. Use the On/Off light button to navigate between P1, P2, and P3.
5. Use the Setting (S) button to choose between On/Off for each function.
6. Release the electromagnetic brake lever to save settings.

WARNING! Use the Sport mode function (P3) cautiously, preferably for climbing ramps or on specially arranged tracks.

8. Riding Operation

Getting Ready:

• Wear protective gear and choose a suitable riding location (refer to Safety Instructions).
• Unfold the scooter and adjust the handlebar height according to your stature (refer to Folding/Unfolding section).
• Press the power button and ensure the battery is sufficiently charged.

Starting to Ride:

• Stand with one foot on the scooter and the other on the ground.
• Gently press the acceleration lever with your right thumb. The scooter will move forward slowly.
• Place your other foot on the scooter.
• Accelerate progressively. Pressing the lever harder increases speed.

WARNING! Sudden acceleration can cause loss of balance due to inertia. Progressive acceleration and moderate speed aid maneuverability.

Braking Instructions:

• To slow down, release the acceleration lever.
• For normal braking, press the electromagnetic brake lever with your left thumb. The rear stop light will activate.
• For emergency braking, high speeds, or downhill riding, use both the electromagnetic brake and the rear mechanical brake (pressing the rear fender).

WARNING! Rapid braking can cause loss of traction and falls. Maintain a moderate speed and be aware of hazards.

Turning: Shift your body weight and gently turn the handlebar in the desired direction.

Speed Limitations: Speed limits (L1-L5) can be activated or deactivated via the menu. Many countries have speed limitations, which the scooter will adhere to when a limit is set.

9. Warnings

Failure to follow these instructions may cause serious injury.

• DO NOT ride in the rain or through water deeper than 1 cm.
• DO NOT press the acceleration lever while walking with the scooter.
• DO NOT carry heavy objects on the handlebar, as this affects stability.
• DO NOT ride with only one foot.
• Slow down when riding over speed bumps, thresholds, or rough terrain.
• DO NOT take your hands off the handlebar while riding.
• The scooter is for one rider only. DO NOT carry other adults, children, or pets.
• DO NOT rotate the handlebar suddenly at high speed.
• DO NOT ride on public roads, assimilated roads, lanes, or unsafe roads, and do not violate legal regulations. Avoid high traffic or crowded areas.
• DO NOT attempt to ride up or down stairs with steps taller than 3 cm or jump over obstacles. Avoid obstacle jumps; anticipate and adapt speed to pedestrians. Dismount for obstacles that pose a risk due to shape, height, or slippage.

10. Battery and Charger

Each scooter includes a battery and charger. Use only the provided charger and battery. Using other manufacturers' products may cause damage, for which E-TWOW is not responsible. Each model has a dedicated charger.

The charger should only be used indoors at temperatures between 0-35°C.

Battery: The battery can withstand at least 500 charging cycles (over 1,000 with normal use). For the first use, fully charge the battery. A new battery requires at least 3 charging cycles to become fully functional. Charge the battery whenever possible, and avoid traveling with less than 50% charge.

WARNING! Use only the provided charger. Do not connect the charger if the charge port or cable is wet. Close the charging port cover when not charging. Avoid using the charger outdoors in unfavorable weather (sleet, rain, snow).

For extended periods of non-use, charge the battery every three months to maintain optimal condition and prolong its life.

The battery must be replaced by qualified personnel. It must be removed before scrapping the scooter, with the scooter disconnected from the mains. Dispose of the battery safely.

Charger: The charger has a protection function that stops charging when the battery reaches 100%. Damage from diving, collisions, or other abnormal factors is not covered by warranty.

Charging Instructions: Connect the charger to the socket, open the charging port cover, and insert the plug into the scooter's port. The power light is red while charging and turns green when fully charged. The scooter is not intended for use while charging.

11. Cleaning

WARNING! Ensure the scooter is off, disconnected from power, and the charging port cover is sealed before cleaning or maintenance.

Cleaning: Use a soft, damp cloth for the main frame. For stubborn dirt, use a soft brush followed by a damp cloth. Polish scratches on plastic parts with fine abrasive paper.

WARNING! Do not use alcohol, gasoline, acetone, or other corrosive solvents. Do not wash with a hose or pressure cleaner. Do not use sharp objects.

12. Storage and Maintenance

Store the scooter in a dry place with constant temperatures between 10-30°C. Avoid prolonged exposure to UV rays, rain, or extreme temperatures, which can damage materials and shorten battery life. Store indoors when not in use.

Regular maintenance is crucial for safety. Besides cleaning, perform regular checks:

• Check screws and grease moving parts monthly with a silicone-Vaseline grease spray.

WARNING! Vehicles are subject to stress and wear. Components may fail if their service life is exceeded. Inspect the frame, fork, and suspension attachments regularly for cracks, scratches, or discoloration, which indicate the need for replacement.

Check and eliminate sharp edges. Monthly, ensure screws are not loose. Before each use, verify that security elements are in good operating condition: front and rear wheel axles are tight; folding axle, height adjustment knob, and handle lock are in place; rear mechanical brake, headlight, rear stop light, and brake light are working.

Wear parts replacement should only be done by a certified E-TWOW technician. Self-tightening fasteners may need retightening. The standard screw tightening torque is 20 N/m for fixed parts. Adjusting elements are accessible only to authorized technicians. Contact your nearest dealer or visit www.e-twow.com for parts.

13. Troubleshooting

Error Codes:

• E1 – Overcurrent Protection: Appears when the scooter is accelerated and the engine is limited to function for more than 4 seconds. Clears when the acceleration lever is released.
• E2 - Communication Error: In the control block. Clears by interacting with the scooter or resetting communications (e.g., by accelerating or braking).
• E3 - Overvoltage Error: Appears when the battery is not operating within normal parameters (e.g., accelerating downhill). Clears when the battery returns to normal parameters (turn the scooter off and on).
• E4 - Communication Error: Between the controller and the display. Send the scooter to an authorized service center.

14. Protect the Environment

Waste Disposal of Packaging: Packaging is recyclable. Contact local authorities for recycling information.

Waste Disposal of Electrical and Electronic Equipment: The symbol ♻️ (or similar) on products/packaging indicates prohibition of mixing with household waste. Deposit old products at special collection points for proper treatment, recovery, and recycling, helping to save resources and prevent environmental harm. Incorrect disposal may be punishable by law.

15. Trade Mark and Legal Statement

E-TWOW and its logo are trademarks. All rights reserved. The E-TWOW scooter is covered by relevant patents. For patent information, visit https://www.e-twow.com. This manual reflects functions at the time of printing. Your scooter may differ slightly, and some features may not apply. The manufacturer reserves the right to change design, functionality, and documentation without prior notice.

16. E-TWOW Connect App

Start-up Guide: Download the E-TWOW Connect app from Google Play or the App Store. A smartphone with iOS 10 or Android 5 (or newer) is required. Register with a valid email address and confirm via a unique code sent by email. Log in to access the app.

App Structure: The app has four main sections: News, Products, Connect, and Profile.

Products: Check scooter performance, compare models, and find information. You can also locate the nearest E-TWOW dealer or service shop.

Connect: Pair your scooter with your smartphone via Bluetooth. Ensure Bluetooth is activated on your phone and the scooter is on and in range. Search for nearby devices and connect.

Scooter Functions: Once connected, you can:

• Set speed limit
• Turn lights on/off
• Activate the Zero Start function*
• Lock the scooter

*Safety function that allows acceleration only after the scooter is set in motion with your feet.

17. Technical Specifications

For more information, visit www.e-twow.com.