MITEL SECURE CLOUD DATA RETENTION

This Data Retention Schedule explains how long Mitel keeps your information.

TABLE A: ACTIVE CUSTOMER RETENTION PERIOD

Unless specifically described in the Service Element Description Data Retention is based on the below intervals:

Active Customer Retention Period
Data Source	Categories of Customer Data	Retention Period	Deletion Process
Logs	Calling/called party information, applied call features (e.g. call history)	5-10 days	Automatic
Call Detail Records	Per call summaries, usernames and telephone numbers	None	Automatic, unless arrangements are made for processing of ongoing storage
Customer Content	Content of communications facilitated via the Cloud Services, including through third party integrations, and recordings and transcriptions thereof (e.g., chats, video and voice calls streams, file transfers, voicemails, recordings) and User presence information	As determined with Customer during implementation phase.	Automatic
File System Backups	Configuration information, logs and media files stored as an archive level	Ongoing, backups are taken regularly, with older backups deleted	Automatic for aged backups
Application-Level Backups (e.g. database backups)	Configuration information	Ongoing, backups are taken regularly, with older backups deleted	Automatic for aged backups

TABLE B: STORAGE LOCATION

Storage Location
Region	Storage Location
EEA	EEA
UK	UK
United States	United States
Canada	United States

Mitel may store Customer Content globally; however subject to the terms of service, Customer Content may be stored in the primary deployment location.

	Mitel Workflow Studios Customer Data Retention Schedule This document outlines the data retention policy for Mitel Workflow Studios, detailing how long customer data, configuration data, and logs are stored and where they are located.
	Mitel Unify Phone Customer Data Retention Schedule This document outlines the data retention schedule for Mitel Unify Phone, detailing how long customer data is kept and when it is deleted.
	Mitel Secure Cloud DPA Annexes: Service Description and Data Processing This document outlines the service description, data processing activities, technical and organizational security measures, and standard contractual clauses for Mitel Secure Cloud services, ensuring compliance with data protection laws.
	Mitel Cloud Services Global Terms of Service This document outlines the global terms of service for Mitel Cloud Services, covering user responsibilities, data handling, service limitations, and legal provisions for customers and users.
	Mitel Technical and Organizational Security Measures Details Mitel's commitment to maintaining high security standards through policies, network security, workstation security, data center security, data encryption, access controls, incident response, risk management, business continuity, and employee training to protect customer data and business operations.
	Mitel Cloud Services Fair Usage Policy This document outlines the Fair Usage Policy for Mitel Cloud Services, detailing usage limits for Mitel Secure Cloud and Mitel Workflow Studios, and the process for policy changes and waivers.
	Mitel Unify Phone Data Processing Agreement Annexes This document outlines the annexes to the Data Processing Agreement (DPA) for Mitel Unify Phone, detailing service descriptions, personal data processing activities, security measures, standard contractual clauses, and authorized subprocessors.
	Mitel Cloud Services Fair Usage Policy Official Fair Usage Policy for Mitel Cloud Services, outlining usage limits and terms for Mitel Secure Cloud and Mitel Workflow Studios.

TABLE A: ACTIVE CUSTOMER RETENTION PERIOD

TABLE B: STORAGE LOCATION

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