Panasonic KX-TDE100/200 Converged IP-PBX

Intelligent, Versatile Communications Solutions

Introduction

Enhance your business with a solution designed to meet your needs with mobility, network applications, and a common infrastructure that connects your users, wherever they may be. Straightforward and smooth migration is key for upgrading to converged solutions. KX-TDA100/200 systems can easily be upgraded to take advantage of all the new benefits. Manage a single system, or multiple systems from any location, and benefit from lower costs and increased business productivity.

The KX-TDE100/200 are powerful and versatile communication systems that will easily adapt to any business, providing solutions that will improve the way your business communicates.

Converged Solution

The KX-TDE100/200's converged architecture is extremely versatile, providing multiple options to meet the expansion needs of your growing business. To increase system capacity, the free slot design allows you to add cards to accommodate additional extensions, COs, or features. You can also expand the system by adding licenses to activate the system's built-in virtual IP ports. The converged architecture provides easy, cost-effective solutions to meet your expansion needs, allowing you to grow your communications network without purchasing a new system.

Maximum System Capacities*

Total Number of CO Lines Total Number of Extensions
KX-TDE100 128 256
KX-TDE200 128 128

*System capacities will vary depending on the type of interface that is used to connect to the system.

Wireless System Telephones

Panasonic proprietary multi-line wireless phones let you take the benefits of your phone system with you anywhere on your premises. Now, Panasonic has taken it a step further with our latest line of DECT 6.0 wireless phones, which offer reduced interference, clarity, and security. By employing up to 4 strategically-placed cell stations, you can move throughout your warehouse, plant, showroom, or anywhere on site, confident you won't miss an important customer call because you're away from your desk.

DECT 6.0 Multi-Cell Wireless System Telephones

2.4Ghz Multi-Cell Wireless System Telephones

*Requires subscription to fee-based telephone service.

IP Telephones

Panasonic phones offer features for your budget and needs, equipped with standard features for communication ease. High-end phones include large LCD displays with soft key functionality.

The Panasonic IP telephony solution integrates remote employees and locations by giving them easy access to your corporation's central communication hub, letting them enjoy the feature-rich capabilities of the KX-TDE Converged IP PBX.

Key Features

IP Telephone Models

Optional Modules

System Telephones (Traditional Alternatives)

Manage change at your own pace. Whether your deployment strategy is traditional, IP, or both, the KX-TDE can be configured to meet your needs. For those not ready to deploy voice over their network, the KX-T7600 series traditional system telephones offer a fully-featured alternative.

Key Features

Traditional System Telephone Models

Peer-to-Peer Communications: Connect the KX-TDE100 or KX-TDE200 for automatic Peer-to-Peer configuration. Once an IP to IP call is established, it reverts to a peer-to-peer connection, freeing up system resources. This makes moving an IP telephone between offices within the same network a plug-and-play operation.

Improved Voice Quality (G.722 Protocol): Peer-to-Peer connections between KX-NT300 series telephones use the G.722 protocol for high-quality IP voice communications.

Second Ethernet Port: All KX-NT300 series telephones are equipped with a second Ethernet port, reducing cable clutter and eliminating the need for additional cabling or equipment.

Messaging Solutions

The KX-TDE100/200 is a truly integrated system, connecting dispersed offices and employees, providing full access to rich features. Employees can use the latest communication technology, while you manage and maintain your network. Panasonic integrated solutions offer options to design a system that meets current and future business requirements, saving time and money, and maintaining employee and customer satisfaction.

Integrated Messaging Solutions

Gain an edge in handling customer calls with integrated messaging solutions that automate message delivery, providing quick and easy support. The system takes messages automatically, keeping you in touch 24 hours a day, and offering cost savings.

Email Integration for Voice Mail with Auto Attendant

By adding a KX-TVA series voice processing system, calls can be managed using the built-in automated attendant service, voice mail with email integration, and more. Complete integration between the KX-TVA and KX-TDE100/200 allows features like voice mail LCD menus for accessing and managing your voice mailbox using the LCD display and soft keys.

KX-TVA200 Features:

Networking Solutions

Flexible networking solutions allow you to build your company's office and employee structure for the 21st century. Employees can telecommute, and satellite offices can be brought under a single, easily managed network. The KX-TDE100/200 allows you to choose the communication medium that works best for your business, such as VoIP, for voice communications, and is ideal for site-to-site communications between multi-site offices, as well as for networking branch offices and remote employees.

For businesses with multiple locations, systems can be networked using advanced IP technology or ISDN. The KX-TDE100/200 supports centralized voice mail, with features like Network BLF to view the status of extensions in other locations. Wireless station roaming is also supported, allowing you to register a wireless phone to a maximum of 4 KX-TDE systems, enabling you to go to other offices and receive calls directed to your wireless station.

By combining rich voice communications with enterprise data networks and applications, Panasonic helps you accomplish your most important business objective: delivering lower costs and enhanced value from your network infrastructure investment.

Network Diagram Description

The network diagram illustrates a Headquarters connecting to an IP VPN via a Router. The IP VPN connects to various locations including Branch Offices (IP and Legacy), Remote/Home offices, and Mobile Network users. Components include Servers, Digital Proprietary Telephones, IP Phones, Standard Telephones, Cordless Telephones, Multi Cell Stations, Voice Mail Systems, and Hybrid IP-PBX. PSTN/ISDN lines are also shown connecting to the network.

Call Center Solutions

The KX-TDE100/200 enables cost-effective call center management with built-in call center functions combined with monitoring and report functions. Calls can be distributed and organized by purpose and priority, making your call center more efficient and treating customers right. Monitor employee performance with the KX-NCV200's powerful information reports. Calls can be queued while your team is busy, and music or prerecorded promotional messages can be played for waiting callers to help reduce lost calls and missed business opportunities.

You can assign a backup destination for calls not answered within a specific period. Preferred customers and VIPs can have their calls connected with priority or to a specific staff member, allowing for special attention to special clients.

Built-in Call Center Features

Monitoring and Reporting

KX-NCV200 ACD Report Server: Reports and status are displayed on the Supervisor's PC. The NCV200 ACD report server brings call center functions to your KX-TDE100/200, providing monitoring and performance reports, call information history, and agent log-in. It's easy to optimize call center management with NCV200's readable and comprehensive performance reports.

Visual Description of Graphs/Monitors: The document shows examples of 'Performance Graphs' with agent states (Available, Busy, After Call Work, etc.) and 'ACD Monitor' displaying metrics like Total Incoming Calls, Total Ringing Calls, and Total Answered Calls. An 'ACD Report' is also depicted, showing detailed call statistics.

CTI Solutions

The KX-TDE100/200 is compatible with two programs that improve business communications.

Outlook USB Plug-in

This plug-in allows you to control your KX-TDE Converged IP PBX system through Microsoft Outlook®. It brings together important communication tools, saving time and making office communications easier. Features include:

Panasonic Phone Assistant

Provides features like presence, real-time view of phone activities for managers and team leaders, wizards for common telephony operations, and an intuitive web interface for easy TDE PBX configuration. It's an indispensable business productivity tool.

Phone Assistant Features:

Phone Assistant Status: Allows real-time monitoring of up to 128 users, providing complete presence and availability information, perfect for informal call centers. Features include monitoring employee phone status/usage and extended reporting capabilities.

KX-TDA0350 VoIP Softphone*

Allows a PC to operate as a system telephone, emulating a KX-NT136 Telephone. Features include 24 Programmable CO Keys with Dual Color Indicators, 6-Line Alphanumeric Display with Interactive Soft Keys, easy keyboard/mouse operation, Message Waiting Indicator for VM, and Network Connection Indicator.

*Requires a VPN connection and additional hardware.

System Features Overview

A comprehensive list of features available for the KX-TDE100 and KX-TDE200 Converged IP-PBX systems.

System Features KX-TDE100 KX-TDE200
Absent Message CapabilityXX
Account Code Entry (Forced Verified)XX
Account Code Entry (Optional)XX
A.R.S. (Automatic Route Selection)XX
Automated Attendant (with DISA/OGM)XX
Automatic Answer, Intercom and Transferred CallsXX
Automatic CO HuntingXX
Automatic Fault LoggingXX
Automatic Rerouting of VoIP Calls to Public COXX
B.G.M. (Back Ground Music) JackXX
Call Back BusyXX
Call ForwardingXX
Call Hunting (Terminal or Circular)XX
Call LogXX
Call Parking ZonesXX
Call Park RetrieveXX
Call Pick UpXX
Call Transfer/Transfer RecallXX
Call WaitingXX
Caller ID, Call LoggingXX
Caller ID, Call Log LockXX
Caller ID, CallbackXX
Caller ID, Call WaitingXX
Caller ID, Date and Time AdjustXX
Caller ID (Name and/or Number)XX
Caller ID TO SLTXX
Class of ServiceXX
Cellular Phone XDP ParallelXX
Centralized VM (Requires KX-TVA200 VP system)XX
CO access through VoIP using PINXX
CO Limited Duration TimerXX
CO Line NamesXX
CO Line Status (Two Color LED)XX
Common extension numbering plan for two PBXsXX
Conference Calling (8 Party)XX
Data Line Security (for Fax or Modem)XX
Data and Time DisplayXX
Delayed RingingXX
D.I.L. (Direct in Line)XX
DISA automatic access by cellular phoneXX
D.I.S.A. (Direct Inward System Access)XX
D.I.S.A. Single Digit AccessXX
Distinctive Ringing Tone (CO, Intercom)XX
Distinctive Ring Tone (Doorphones)XX
D.N.D. (Do Not Disturb)XX
Do Not Disturb OverrideXX
Door Intercoms/Door Opener Contacts816
DSS/BLF ConsolesXX
Dual Port Usage (Parallel SLT Station)XX
Duration Time of Call DisplayXX
DXDP (Version 1.1)XX
Electronic Station LockXX
Emergency Call Number ProgrammingXX
End of call detection for analog CO-CO by DISAXX
Extension GroupsXX
Extension Name on Display When IdleXX
Executive HoldXX
Executive OverrideXX
Executive Override DenyXX
External Modem SupportXX
External Paging PortsXX
External Sensor InputXX
Flexible CO Keys (DSS/BLF, One Touch Dial)XX
Flexible DSS Keys (One Touch, Feature Access)XX
Flexible Key AssignmentsXX
Flexible Line AssignmentXX
Flexible Night Service/Programmable/ManualXX
Flexible Ringing Assignment (Day, Night)XX
Flexible Ring Assignment (Lunch)XX
Flexible Station NumberingXX
Hands-Free Answer Back IntercomXX
Handset/Headset-Display PhonesXX
HoldXX
Hold Recall/Hold ReminderXX
Hotel/Motel FeaturesXX
Ring Message WaitingXX
Remote Station LockXX
Quick DialingXX
Room StatusXX
ICD group call distribution to longest idle extension128128
ICD group proprietary telephone simultaneous ring128128
ICD group ring with cellular phonesXX
ICD groupsXX
ICD groups membersXX
Incoming call log for answered ICD group callXX
Industry Standard Telephone CapabilityXX
Internal Paging (All Call Paging)XX
Internal Paging (Zone Paging)XX
ISDN Primary Rate Interface (PRI) with QSIGXX
Last Number RedialXX
Limited Call DurationXX
Live Call Screening (DPITS only)XX
Live Call Screening, Remote (DPITS only)XX
Login/Logout (Hunt, Ring, UCD)XX
Login/LogoutXX
Lunch/Break ModeXX
Memory Back-upXX
Message Waiting--Proprietary PhonesXX
Message Waiting SLTXX
Military Time DisplayXX
M.O.H. (Music on Hold)XX
Multi-Cell WirelessXX
Multilingual Displays (5)XX
Multiple Voice Mail LampsXX
Network Call Forward for PRI23 QSIGXX
Network Call Transfer for PRI23 QSIGXX
Network DSS, 250 keys for 8 TDA PBXsXX
Network ICD groupXX
Off-Hook Tone SignalingXX
Off-Hook Monitoring (KX-T7431, 7433, 7436, 7600 Series)XX
Off-Hook Voice Announce (KX-T7235, T7436, 7600 Series)XX
On-Site Programming DiagnosticsXX
Operator CallXX
Portable Station Roaming (using network ICD group)XX
Power Failure TransferXX
Pre-Selection (Central Office or Intercom)XX
Privacy ReleaseXX
Remote Programming and DiagnosticsXX
Remote Station Lock ControlXX
Ring GroupsXX
Ring Groups DISAXX
Ringing Line PreferenceXX
Saved Number RedialXX
Secret DialingXX
Seven Day ARS Time TablesXX
SIP Extension CompatibleXX
SIP Trunk CompatibleXX
S.M.D.R. (Station Message Detail Recording)XX
Station Name DisplayXX
Station to Station MessagingXX
Station Speed Dial NumbersXX
System Speed Dial NumbersXX
TAPI CompliantXX
T1 InterfaceXX
T.A.F.A.S. (Trunk Answer from any Station)XX
Toll RestrictionXX
Toll Restriction OverrideXX
Tone/Pulse ConversationXX
Tone/Pulse Dialing (By CO Line)XX
Transfer from cellular phoneXX
Transfer (Screened/Unscreened)XX
Trunk GroupsXX
Two-Way Record (DPITS)XX
Two-Way Transfer (DPITS)XX
Unattended Conference CallXX
Uniform Call Distribution without OGMXX
Uniform Call Distribution with OGMXX
Voice Mail, Automatic Configuration (DPITS only)XX
Voice Mail Integration (Inband)XX
Voice Mail Integration (DPITS)XX
Voice Mail PortsXX
Voice Messaging CardXX
VOIP GatewayXX
VOIP ExtensionXX
Walking Class of ServiceXX
Whisper OHCAXX
Wrap-up for outgoing callXX

System Specifications and Configuration

KX-TDE100/200 System Specifications

SpecificationValue
Control BusOriginal bus (16-bit, 8 MHz, 10 megabytes per second)
Communication BusH, 100 bus conformity (1024 time slots)
SwitchingNon-blocking
Power InputPSU-M: 100 V AC to 130 V AC, 2.5 A / 200 V AC to 240 V AC, 1.4 A, 50 Hz/60 Hz
PSU-L: 100 V AC to 130 V AC, 5.1 A / 200 V AC to 240 V AC, 2.55 A, 50 Hz/60 Hz
PSU-S: 100 V AC to 130 V AC, 1.4 A / 200 V AC to 240 V AC, 0.8 A, 50 Hz/60 Hz
External Battery+36 V DC (+12 V DC x 3, recommended maximum capacity per shelf is 28 Ah)
Memory Backup Duration7 Years
Dialing (Trunk/Extension)Dial Pulse (DP) 10 pps, 20 pps Tone (DTMF) Dialing
Operating Environment Temperature0 °C to 40 °C
Operating Environment Humidity10% to 90% (non-condensing)
Conference Call Trunk (per shelf)From 10 x 3-party conference call to 4 x 8-party conference call
Music on Hold (MOH)MOH1: External Music Source Port
MOH2: Selectable Internal/External Music Source port (Level Control: -15 dB to +6 dB in 3 dB steps)
Paging (Internal/External)Internal: 2 ports (Volume Control: -15 dB to +15 dB in 1 dB steps)
External: 1 (maximum 115.2 kbps)
Serial Interface PortRS-232C
Extension Connection CableSLT: 1-pair wire (T, R)
DPT: 1-pair wire (D1, D2) or 2-pair wire (T, R, D1, D2)
APT: 2-pair wire (T, R, D1, D2)
PT-interface CS: 1-pair wire (D1, D2)
DSS Console and Add-on Key Module: 1-pair wire (D1, D2)
DimensionTDE100: 13-1/3" (D) x 15-3/5" (H) x 10-3/4" (W)
TDE200: 17-1/5" (D) x 16-2/5" (H) x 10-7/8" (W)
Weight (when fully mounted)TDE100: Under 26.4 lbs.
TDE200: Under 35.2 lbs.
Minimum Number of Extension Instruments per Line1 for PT or SLT
2 by Parallel or eXtra Device Port connection of an APT/DPT and an SLT
3 by Digital eXtra Device Port connection of 2 DPTs and an SLT

System Configuration

KX-TDE100 KX-TDE200
Built-inAdditionalBuilt-inAdditional
ExtensionSystem Total128128256256
IP Proprietary Telephone (IP-PT)646464128
SIP Extension128128128128
Single Line (a/b) Telephone (SLT)-64-128
Digital Proprietary Telephone (DPT) - DXDP-128-256
Analog Proprietary Telephone (APT)-32-64
Direct Station Select (DSS) Console-8-8
Voice Processing System (VPS)-2-2
Total128128256256
TrunkSystem Total128128128128
IP-GW/SIP Trunk32ch32ch32ch32ch
Analog Trunk-32-32
ISDN Trunk - PRI-120 (4PRI)-120 (4PRI)
IP-Gateway-32-64
Total120128120128
Portable Station (PS)128128128128
Cell Station (CS)16321632

#1: SLT+PT+IP Ext. + ISDN-Ext. (D-CH) + T1-OPX. This extension total is the same as KX-TDA100/200.

Excellent Reliability and Maintenance

The KX-TDE100/200 is assured by rigorous quality control and extensive testing before leaving the factory, and comes with a 2-year warranty. The system is designed for quick, easy maintenance, keeping downtime to an absolute minimum. You can also change or upgrade modules without switching off the system. The KX-TDE100/200 is RoHS compliant, meeting international standards for the restriction of hazardous substances in electronic equipment.

Programming & Maintenance

Panasonic certified technicians use a Windows-based programming tool with multiple password-protected access points to program and maintain the system. The system can also be accessed remotely via an optional dial-up modem or through the Internet.

Secure Digital (SD) Card

Even if your system suffers a catastrophic failure, all system information is saved and can be reloaded easily with the Secure Digital (SD) card. The SD card also simplifies upgrading the system with new features.

Certification Program

The KX-TDE100/200 and associated equipment are Panasonic Consumer Electronics Company certified dealer models. Visit www.Panasonic.com/csd to locate a certified dealer.

Contact Information

Panasonic Consumer Electronics Company
Division of Panasonic Corporation of North America
Executive Offices: One Panasonic Way, Secaucus, NJ 07094
(201) 348-7000
www.panasonic.com/csd

Panasonic Customer Service
9 am - 9 pm (EST) Monday through Friday;
10 am - 7 pm (EST) Saturday and Sunday
1-800-211-PANA
www.panasonic.com/support

Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infanteria, Km. 9.5, Carolina, PR 00985
(787) 750-4300

Design and specifications subject to change without notice.

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Panasonic-KXTDE100-Brochure--Specs My Name

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