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User Guide for igloohome models including: 2 Smart Toughest Smart Padlock, Smart Toughest Smart Padlock, Toughest Smart Padlock, Smart Padlock, Padlock
igloohome Smart Padlock 2
File Info : application/pdf, 20 Pages, 3.34MB
DocumentDocumentUser guide Padlock 2. Version 0.1 12/221 Hi there! We're so glad you've decided to join us on this journey to create a world without keys. You're officially an igloohomie! In this guide, you'll find everything you need to get started with your lock. We hope that we've been as comprehensive and informative as possible. Afterall, we're here to make life easier for you (at least when it comes to your home's access). If you do not find what you're looking for, we're working on updating it. Or... you could reach out to us at support@igloohome.co because we love interacting with you! Speaking of interaction, let's stay connected regardless. Why don't you join the community of igloohomies worldwide? Follow us on Facebook Watch us on YouTube Or stalk us on Instagram Maybe network with us on LinkedIn We're always updating our guides because we want to keep things fresh! You can visit igloohome.co/support periodically to view the latest version, unless, this is the latest version. Hello you, igloohomie from the future, wow! Table of Contents What's Included 4 Specifications 5 Lock Anatomy 6 Lock Features 7 Charging the Batteries 8 App Onboarding 9 Mode of Access 10 Manage Lock Features 11 Manage Lock Settings 13 Audio and LED Indications 14 Hard Reset 15 Admin Features 16 Troubleshoot 17 What's Included Padlock 2 Type-C Charging Cable 4 Specifications SKU Body Shackle Gross (with packaging) Net Modes of access (Entry) Power type Battery life Emergency power type Battery operating temperature Operating temperature Certifications Protocols Usage SP2 Zinc Alloy, Stainless Steel, Rubber Hardened Steel 0.58kg / 1.3 lbs 0.48kg / 1.1 lbs Pin Code, Bluetooth® Rechargeable Lithium battery Up to 9 months* Type-C jumpstart -20°C to 50°C / -4°F to 122°F -20°C to 50°C / -4°F to 122°F IP67, CE, FCC, ISED, UKCA, UN38.3, MIL-STD 810H (7 tests) Bluetooth 5.0, algoPINTM technology Suitable for both indoor and outdoor usage * Battery life may vary at extreme temperatures. Front Side 24.3mm 8.7mm 35.6mm 78mm 55mm 38mm For damage resulting from incorrect use of lock, use of lock in potentially explosive environments, or use of lock outside of stipulated specifications, the customer bears sole responsibility. igloohome accepts no liability whatsoever. 5 Lock Anatomy Hardened Steel Shackle Clear Unlock Rubber Cover 6 Rubber Bumper Type-C Port Lock Features Lock Auto Lock Automatically locks once the shackle is fastened. Security Lockout Padlock access is disabled after several incorrect access attempts to ensure your assets are secured. Relock Reminder Alert Lock will display an LED alert to remind users to fasten the shackle. Volume Control Adjust the volume according to your preference. Select from levels 0 (mute) to 5 (loudest). Battery Low Battery Alert Intuitive audio and visual alerts will prompt you to change the batteries when it runs low. Rechargeable Battery Simply recharge the lock with a Type-C cable if battery levels run low. 6 months worth of use in less than an hour of charging. Emergency Jumpstart Easily jumpstart the lock with a Type-C cable connected to a power bank if batteries are drained. 7 Charging the battery Charging via the Type-C port on the Padlock 2 2 LED indications for charging status 1. Connect the charging cable into the Type-C port on the Padlock 2 2. Insert the other end of the cable into a Type-C Power Adapter (not provided) and plug it into a power outlet. 1. Fully charged - Breathing green LED 2. Charging - Breathing red LED It is recommended that you fully charge the Padlock 2 before usage. Charging requirements: Prescribed charger is 5V 1A (5W). Charging time to 50% and 100% is 30 minutes and 1 hour respectively. 8 App Onboarding Download the igloohome app The mobile app is available for free on the App Store and Google Play Store! App Store Google Play 2 Pairing the lock a) Test factory PIN unlock: 1. Wake the lock by pressing the button for 5 seconds OR plug the Type-C cable into the lock to wake it up into pairing mode 2. In the factory mode (before pairing), the PIN to unlock the lock is 1 2 3 4 5 6 7 8 9 0 b) Once you have tested it, you can now begin to pair the lock to your igloohome account. 1. On the home page, tap [+] 2. Tap [Pair New Lock or Device] 3. Select [Padlock 2] and follow the pairing instructions. Note: Ensure your Bluetooth and Location services are turned on. You may have to perform a Bluetooth sync after successfully pairing the lock to obtain the initial battery status of the device. 9 Modes of Access a To unlock via PIN code: 1. Wake the lock by pressing any button on the front body. 2. Enter a valid PIN code, with or without decoy digits, followed by . 3. The LED indicator on the lock will flash green when it is successfully unlocked. You will also hear four ascending tones. b To unlock via Bluetooth: 1. Select the lock you want to unlock. 2. Tap [ ] Note: Ensure your Bluetooth service is turned on and that you are within range of the lock. 10 Manage Lock Features You can configure the duration before Auto Lock is triggered: *Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on. Auto Lock 1. On your app, tap [Lock Settings]. 2.Select [Auto Lock Timer] 3. Select from the list of preset durations or choose to never automatically lock. 4.Tap [Apply Changes]. If you choose to never automatically lock, you may wish to perform a manual relock: Hold the on the keypad for 2 seconds. The LED indicator will flash green and you'll hear a long beep for successful relocking. You can configure the number of attempts before the Security Lockout mode is enabled: *Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on. 1. On your app, tap [Lock Settings]. 2. Select [Security Lockout]. 3. Select the number of attempts from 1 to 10, or choose to deactivate this function completely. 4. Tap [Apply Changes]. Once this is set, the lockout will be triggered after you exceed the number of attempts set. Security Lockout Your lock will reject any further unlocking attempts via the same mode you used. You can disable it by trying another valid access mode. Triggered Security Alarm Security Lockout 1st Time 30 Sec 1 Min 2nd Time 60 Sec 5 Min 3rd and Consecutive Time 90 Sec 10 Min Relock Reminder Alert You can enable, disable and configure the duration before the alert sounds off: *Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on. 1. On your app, tap [Lock Settings]. 2. Select [Relock Reminder Alert]. 3. Configure the duration between 5 seconds to 10 minutes, or disable the alert. 4. Tap [Apply Changes]. 11 Emergency Jumpstart 1. Connect the Type-C to Type-C cable to a power bank. 2. Plug the Type-C port into the jumpstart port on the lock. 3. Once the lock powers up, enter a valid PIN code within 20 seconds, followed by to unlock. Decoy PIN Code 1. Key in up to 8 random digits before your actual PIN code, followed by to unlock. To configure the volume of your lock: *Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on. Volume Control 1. On your app, tap [Lock Settings]. 2. Select [Volume]. 3. Select the volume level from 0 to 5 (softest to loudest). 4. Tap [Apply Changes]. Keypad LED Toggle To configure the LED settings: *Please ensure you are within Bluetooth range of the lock and your Bluetooth function is turned on. 1. On your app, tap [Lock Settings]. 2. Select [Keypad LED Toggle]. 3. Turn it on or off. 4. Tap [Apply Changes]. This feature is switched on by default. 12 Manage Lock Settings You can view the lock information of the lock by: Lock Information (View only) 1. Select the lock. 2. Tap [Lock Information]. Firmware Version (View only) You have to be entitled to have the DFU rights in order to see this option: 1. Select the lock. 2. Tap [Firmware Version]. Delete Lock You have to be an owner to delete a lock. 1. Select the lock. 2. Tap [Delete Lock]. 3. Tap [Confirm]. 13 Audio and LED Indications Actions Bluetooth Connection Successfully Unlocked Successfully Locked Incorrect PIN Code Deleted PIN Code Indications LED Indicator flashes Blue Ascending 4 fast tones after unlocked and flash Green LED 2 times 1 long beep after Padlock is locked and Green LED for 2 seconds 4 short beeps and flash Red 2 times 3 sets of 4 short beeps and flash Red 2 times Obstruction Alarm Security Lockout Alarm Security Lockout Deactivated Charging in Progress Charging Completed Low Battery Alert Hard Reset / Unpair Power Start Up 14 6 sets of 4 short beeps and flash Red 2 times Low - High siren for 30 / 60 / 90 seconds and flash Red 2 times 2 long beeps Breathing red LED flash when Type-C is connected to power Breathing green LED flash when Type-C is connected to power Descending 3 fast tones when keypad is woken up and breathing Red LED Descending 4 slow tones 1 long beep then 2 quick beeps Hard Reset To Hard Reset your lock: 1. Hold the button for 10 seconds, 2. At the 10th second, the lock will enter a hard reset state and give out one long beep with red flashing LED for the next 10 seconds. 3. The interval of the RED LED flashes should be 0.5 sec ON and 0.5 sec OFF. 4. Key in the Master PIN followed by the button in the next 10 seconds, else the lock will exit the hard reset status. Note: If Master PIN is correct, red flashing LED changes to green LED for 1 second and gives out another long beep for 1 second at the same time. Lock will be successfully hard reset. * If Master PIN is wrong. Lock will give out the "Incorrect PIN" audio and LED indicator and exit the hard reset state. 15 Admin Features If you're an owner or admin, the Dashboard is an important aspect of the iglooworks suite of access solutions. Speak with your BD representative to get your accounts set up before you proceed. The Dashboard works best with Google Chrome, Safari and Mozilla Firefox. Quick Start Guide go.igloohome.co/QSG Owner & Admin Guide go.igloohome.co/UGOA 16 Troubleshoot Hardware Troubleshooting: I am unable to close the shackle to lock the padlock. · Do an unlock via PIN code or Bluetooth and try to close the shackle again. · Note that you might accidentally lock the padlock manually by holding the UNLOCK button for 2 seconds when the padlock is open. I closed the shackle but the padlock did not relock automatically. · Make sure Auto Lock is ON via the iglooworks mobile app. · If Auto Lock is ON and the padlock is still not working, try to lock the padlock manually by holding the UNLOCK button for 2 seconds. The padlock keypad flashes white and LED indicator flashes red when I activate the keypad. · Security Lockout is triggered on the Padlock 2. · Please refer to page 15. I tried to use a Type-C to jumpstart the lock but unable to. · Please ensure Type-C connector is connected to the Type-C slot securely while unlocking it with PIN code or Bluetooth. · Please unlock within 20 seconds. · Please ensure that the Power Bank has sufficient power. I tried to unlock the Padlock 2 but the keypad went off and came back on with 2 slow and 2 quick beeps. · The Padlock 2 is low in battery. · Use a Type-C to Type-C cable connected to a power bank to jumpstart the lock and unlock the Padlock 2 to charge the battery. · Page 9 for charging of battery. The lock is not responding at all. · The Padlock 2 battery is flat. · Use the Type-C cable to jumpstart the lock and unlock it. · Charge the lock to continue using it. Please ensure that the lock is fully charged before your next deployment. 17 FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. NOTE: The Grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. such modifications could void the user's authority to operate the equipment. The device has been evaluated to meet general RF exposure requirement. This equipment complies with FCC's RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna(s) must not be co-located or conjunction with any other antenna or transmitter. 18 IC Caution RSS-Gen Issue 5 "&" RSS-Gen Numéro 5 English : This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. French: Cet appareil contient des émetteurs / récepteurs exemptés de licence conformes aux RSS (RSS) d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes: (1) Cet appareil ne doit pas causer d'interférences. (2) Cet appareil doit accepter toutes les interférences, y compris celles susceptibles de provoquer un fonctionnement indésirable de l'appareil. Tout changement ou modification non expressément approuvé par la partie responsable de la conformité pourrait annuler l'autorité de l'utilisateur à utiliser l'équipement. Dutch: Dit apparaat bevat licentie-vrijgestelde zender (s)/ontvanger (s) die voldoen aan innovatie, Wetenschap en economische ontwikkeling Canada's licentie-vrijgestelde RSS (s). Bediening is onderwerp naar de volgende twee voorwaarden: (1) Dit apparaat veroorzaakt mogelijk geen interferentie. (2) Dit apparaat moet elke interferentie accepteren, inclusief interferentie die kan veroorzaken ongewenste werking van het apparaat. Alle wijzigingen of aanpassingen die niet uitdrukkelijk zijn goedgekeurd door de partij die verantwoordelijk is voor Naleving kan de autoriteit van de gebruiker ongeldig maken om de apparatuur te bedienen. 19 For more support articles, go to: 2ig0loohome.co/support