Baxi Homeowner Portal (BHP)
User Guide for Baxi models including: 21 EcoBlue Heat Regular Gas Boiler, 21, EcoBlue Heat Regular Gas Boiler, Heat Regular Gas Boiler, Gas Boiler, Boiler
Your warranty IMPORTANT! Please read the following information Your boiler comes with a free of charge parts and labour warranty of up to 10 years depending on the model.
File Info : application/pdf, 12 Pages, 1.11MB
DocumentDocumentQuick start guide to your new boiler Welcome to Baxi Thank you for choosing a Baxi boiler. Your installer will have shown you how to use your new boiler, so keep this short guide handy as a reminder. About Baxi Baxi is proud to have been manufacturing in the UK since 1866. We are passionate about delivering reliable products and responsive services for our customers. Our sustainability pledge Future generations will judge us by our actions. Our pledge is to be carbon neutral in all our operations, and to lead the phase-out of carbon intensive heating by ensuring every product we make will work with low carbon energy. Read more about our sustainability targets and values baxi.co.uk/about-us/sustainability Operating your new boiler 1 2 OK1.4 3 4567 1 Central heating temperature dial Easy, accessible control for your heating 2 Hot water temperature dial (Combi only) Easy, accessible control for your hot water temperature. (On a system boiler your temperature is preset, for adjustments contact your heating engineer). 3 Quick guide QR code Scan and learn all about your appliance 4 Back button Return to your previous menu 5 Reset button Hold for 5 seconds to reset 6 Menu button Navigation selector 7 Select button One-click to confirm selection The boiler is on Display of the system water pressure Hot water is on Central heating is on Error menu: errors can be read out Energy and money saving tips Set your room thermostat between 18 and 21 degrees. Try turning it down by just one degree, you may still be warm enough and you will save energy and money. Try setting your central heating flow temperature on your boiler down. This simple sustainability tip can potentially help you save, whilst ensuring your home is comfortably warm. (Discover which boiler you have by pulling out the front serial number tab). 60° 65° Check your boiler's pull-tab Recommended efficiency and comfort setting for Baxi Combi boilers Minimum required setting for Baxi System boilers Only heat the rooms you are using. Turn thermostatic radiator valves right down in rooms you don't use. If you have a hot water storage cylinder, turn the temperature down to 65°C. To prevent the growth of harmful bacteria it should not be lower than this temperature. Make sure the cylinder is well insulated. A well-fitted tank jacket will keep your water hotter for longer and save you money. Covering radiators with clothes or putting furniture in front means your boiler has to work harder for your room to get to the set temperature costing you money and wasting energy. Fitting a magnetic filter will attract magnetic debris before it enters your boiler, helping to avoid expensive maintenance and repairs, and making your heating system more energy efficient. Your warranty IMPORTANT! Please read the following information Your boiler comes with a free of charge parts and labour warranty of up to 10 years depending on the model. In the event of a manufacturing defect, we will repair or replace any defective parts. To benefit from the full warranty for this product, you must: · Ensure the warranty is registered within 30 days of installation. Please check to see if your installer has registered it on your behalf. If not, please follow the instructions in this guide. · Ensure your installer has completed the Benchmark checklist. We recommend this is done digitally using the Benchmark app. Find out more in this guide. · Ensure your boiler and filter are serviced annually, within 60 days of the anniversary of the installation, by a Gas Safe engineer in accordance with the procedure in the installation and maintenance manual. · Keep the installation and maintenance manual safe for when your installer or engineer visits, as this includes the service record. · For the installation of any boiler to conform with building regulations, ensure your installer has cleaned any sludge out of the system, fitted a filter and treated the system water before fitting your new boiler. If you have a Baxi 800/800 2 boiler installed, the Adey filter supplied with it must be fitted and registered to qualify for a 10-year warranty. If the correct filter is not fitted, or if it is removed within 10 years, the warranty will revert to two years only. Your warranty does not cover a failure of the boiler caused by sludge. It is your responsibility as the appliance owner to ensure that the requirements of the warranty terms and conditions are carried out to ensure your warranty remains valid. For full terms and conditions please visit: baxi.co.uk/important-information/ terms-and-conditions baxi.ie/customer-support/ in-warranty-repairs For more information visit our FAQs Your warranty How to register your warranty 1 Ask your installer if they will register the warranty for you. 2 If they would prefer that you register the warranty yourself, you can register your warranty online at: warranty.baxi.co.uk baxi.ie/customer-support/register-warranty If your boiler warranty is not registered or the terms and conditions are not met, your warranty will revert to the standard two-year warranty. What is not covered by your boiler warranty Your warranty covers your appliance for any manufacturing defects. Your warranty does not cover the system the boiler is fitted to, eg. pipework and radiators. Benchmark When the engineer has finished installing your product, they must complete the Benchmark commissioning checklist. We recommend they use the digital Benchmark app as this provides a record which cannot be lost. You can also use the app to see the history of your installation and servicing. If this isn't possible, they must fill out the Benchmark checklist at the back of the Baxi boiler installation and service manual. Benchmark provides you with evidence that: · The installer is competent, qualified and committed to providing high quality service. · The installer works to the Benchmark Code of Practice. · The product has been installed correctly. · The installer has given you a demonstration of the product and how it works. · You have signed to say that the installer has given you a demonstration and the handover is complete. Whether your installer uses the Benchmark app or fills in the paper copy, we may ask to see it if you need to call us out under warranty. Why having your boiler serviced is important Annual Service It is important that an annual service is conducted in line with the instructions within the boiler installation and service manual. Four good reasons to get your Baxi boiler serviced 1 Warranty Failure to have your boiler serviced every year will invalidate your warranty 2 Safety Your Gas Safe registered installer will check it is working safely, for your peace of mind 3 Efficiency An annual service helps your boiler to work more efficiently and keep your heating bills down 4 Reliability Reduces the risk of breakdowns and increases reliability Getting the most from your boiler Keep it clean! Whether you are replacing your boiler or having a complete new central heating system, your heating engineer must clean and treat your system with chemicals and fit a magnetic filter. At each annual service they will check the water in the system, to make sure there is no build-up of sludge and debris. Protect your central heating system Power flushing a power flush is a cleaning process that removes sludge, rust and debris from the pipes and radiators in your heating system so it can't block the narrow tubes inside your new boiler. Inhibitor once the heating system has been cleaned, it should be treated with an inhibitor to protect it and prevent further corrosion. Magnetic filter will collect magnetic debris in the system water, before it enters the boiler. Limescale prevention in hard water areas, a scale prevention device on the mains water will ensure limescale does not build up and block the heat exchanger in the boiler. What is sludge? Corrosion occurs naturally when metal and water meet. If left untreated in your heating system, corrosion can form into black iron-oxide sludge (`Magnetite') and other debris. This can build up in your heating system causing: · Damage to the boiler and boiler pump. · Damage to radiators that could cause leaks. · Damage to radiator valves. · Blocked pipework in the boiler or central heating system. Why you need a magnetic filter A magnetic filter will attract the magnetic debris in the system water before it enters your boiler, helping to protect it from sludge. Note: Your boiler warranty does not cover damage to the boiler caused by sludge. Quick help Problem Possible cause Help and advice Non-functioning Check power supply, boiler fuses and switches No hot water Low water pressure Check home electricity supply Quick fix Repressurise your system Learn how scan and watch Cold radiators Low heating control temperature Check heating mode is activated Check and try turning your room thermostat/thermostatic radiator valve to a more comfortable temperature Check and turn on/activate your thermostat's heating mode Check radiator Check your radiator valves in the valves are open rooms you want warmer are open There is no heating Check your thermostatic controls are set to deliver heating Nonfunctioning boiler The temperature Check and turn up the on your heating temperature on your control may be room thermostat set too low No power supply Check power supply, fuses and switches Boiler error code alert Refer to troubleshooting section in your boiler user guide or installation and servicing instructions. Make a note of any error codes so you can tell your installer Possible frozen condensate pipe Quick fix Thaw your condensate pipe Learn how scan and watch Troubleshooting From time to time, your boiler may display an error code and require attention. There are several error codes that you can solve yourself, without needing to wait or pay for an engineer to visit. If a small spanner appears , please contact your Gas Safe registered engineer or Baxi Customer Support on 0330 678 0917. Make a note of any error codes you have seen on the boiler, which can help them to identify the fault. Hints and tips that may get your boiler working without an engineer visit · Check there is power to boiler (is the boiler display on?) · Check fuses and switches are `ON'. · If you have a prepayment meter, is there enough credit? · Check that Domestic Hot Water and/or Central Heating knobs in the front of the boiler are set to the correct temperature. · Are your timer and thermostats set correctly? Check if the batteries are working. · If radiators are cold, are all the radiator and thermostatic valves `Open'? · Noisy pipes? Remove air from the heating system by bleeding the radiators. · Boiler running even though the heating is turned off? In cold weather, your boiler has `frost protection' so it may run for a short time even with the heating turned off, to protect the boiler. Error codes that you can put right yourself A.02.06 or H.02.07 Boiler needs repressurising All boilers need repressurising occasionally. It's a simple job you can do yourself. Watch our helpful video here: E.04.10 Frozen condensate pipe Sometimes when it's very cold, the white plastic condensate pipe outside freezes, and your boiler will shut down to protect itself. It's an easy problem to solve. Watch our video. Troubleshooting Resetting your boiler If you ever need to reset your boiler, find out how on the Baxi website: baxi.co.uk/faqs/how-to-reset-a-baxi-boiler A full list of all the error codes can be found in the installation and servicing instructions that your installer should have left with you. What to do if you need to contact us while your boiler is still under warranty If you've checked all the points above and your boiler is still not working, please make a note of any error codes that appear on the screen. You will also need your boiler's serial number, which can be found on a small tab under the front of the boiler. Then either book online or call Baxi: 0330 678 0917 baxi.co.uk/service-and-repair/book-a-repair 01 459 0870 baxi.ie/customer-support/in-warranty-repairs Contact us To arrange your boiler service please contact your installer: Installer: add your contact details here Tel: 0344 871 1525 Baxi, Brooks House, Coventry Road, Warwick CV34 4LL baxi.co.uk Tel: 01 459 0870 Baxi, Unit F6, Calmount Park, Calmount Road, Ballymount, Dublin 12, Ireland D12 Y923 baxi.ie Scan me and keep a digital copy of your quick guide. This brochure is printed on paper sourced from well managed forests and other controlled sources. This brochure is printed using vegetable based inks. Please recycle this brochure when you have finished with it. Baxi policy is one of continual improvement and development. The right to change specification and appearance without prior notice is reserved. The reproduction of colours is as accurate as photographic and printing processes allow. The consumer's statutory rights are not affected. E&OE 7876395-01 BAXI QUICK GUIDE USER INSTRUCTIONS LA-962