Mindray Lifecycle Solution Guide

Two Mindray ePM Series patient monitors are displayed. The larger monitor, labeled ePM 12M, shows vital signs including heart rate (80), blood pressure (120/80), and temperature (37.2). The smaller monitor, labeled ePM 10M, also displays vital signs. Both devices feature clear digital readouts and waveform displays.

This Lifecycle Solution Guide provides a comprehensive overview of Mindray warranty coverage as well as service agreement options available throughout the life of your patient monitoring system.

ePM Series 3-Year Warranty Support Plan

Comprehensive 3-year warranty coverage on ePM Series monitors and modules includes:

• Supported by Mindray mail-in repair center; loaners available as needed
• Technical phone support 8:30 AM – 5:30 PM EST, Monday – Friday, excluding holidays
• After hours dispatch which guarantees a service professional call back within two hours

Support Services

Mindray is dedicated to providing cost-effective solutions for today's healthcare organizations. With your equipment purchase, you gain access to a service organization dedicated to maximizing equipment utilization, as well as your overall investment. Mindray offers the following services for the life of each platform:

• Technical Telephone Support
• Repair Center
• Regional Parts Bank
• Loaner Equipment

Service Options

In addition to the initial 3-year coverage, Mindray is committed to exceptional post-sale service. Options include:

• Biomedical Engineer Training
• Post-Warranty Services
• 24 x 7 Access to Mindray Field Service Professionals
• Software Maintenance Agreements

Software Maintenance Agreements

Systems today typically incorporate third-party operating platforms, as well as proprietary clinical applications and algorithm software. A Mindray Software Maintenance Agreement (SMA) addressing application servers and patient monitors is designed to keep our customers at ease, by either safeguarding the functionality originally purchased via scheduled software patching and updates (Basic SMA) or by protecting from system obsolescence with annual application and operating system upgrades (Platinum SMA).

Multi-Tiered Service Agreements

Available for purchase at Point-of-Sale or Post-Warranty.

Basic coverage or three platinum level choices (see table).

Can include Annual or Semi-Annual preventive maintenance programs.

Annual agreements or expandable to 5-year programs for billing efficiency.

Customizable to meet specific requirements.

Service Agreements protect the hardware solutions for the life of your equipment.

Software Maintenance Agreements extend the software life with updates and upgrades.

Additional Coverage Options