Support | Phonak
User Guide for PHONAK models including: 1.2, myPhonak Junior App, myPhonak Junior, App
Product User Guides | Phonak
File Info : application/pdf, 21 Pages, 3.92MB
DocumentDocumentmyPhonak Junior 1.2 User Guide Getting started myPhonak Junior is an app developed by Sonova, a world leader in hearing solutions based in Zurich, Switzerland. Read the user instructions thoroughly in order to benefit from all the possibilities it offers. This user guide describes the features of myPhonak Junior, and how those features can be operated by the user. It also describes how to block certain features for children with a parental lock, so that those features can only be used with a parent. Read this user guide through, before starting to use the app. Cognitive development varies across children, even at the same age. Maturity level and risk awareness need to be evaluated for each child on an individual basis to assess suitability for using myPhonak Junior. The following recommendations can be used as guidance: Independent use of Remote control: Children aged 10 years and older, who are able to make informed decisions about how the app settings will affect their hearing and awareness of sounds around them. Ability to read and understand the warning messages is essential. Supported use of Remote control: Children aged 6 years and older who are able to provide clear feedback regarding any changes or adjustments made by a third party via the app. In this scenario, parents/caregivers can make changes on the child's behalf. NOTE: it is extremely important that changes are not made by parents/caregivers unless the child is able to provide reliable feedback. Compatibility information: For the use of the myPhonak Junior, Phonak hearing aids with Bluetooth® connectivity are required. myPhonak Junior can be used on phones with Bluetooth® low energy (LE) capability and is compatible with devices running iOS® Version 14.0 or newer. myPhonak Junior can be used on Google Mobile Services (GMS) certified AndroidTM devices supporting Bluetooth® 4.2 and Android OS 8.0 and newer. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. 2 Contents Quick overview 4 Installing the myPhonak Junior app 6 Pairing with compatible hearing aids 7 Parental Control 9 Customization 10 Troubleshooting the pairing 11 Remote Control 12 Remote Support session 13 My Hearing Aids 15 Safety information and description of symbols 16 3 Quick overview - Remote Control Current hearing aid program* Battery state** Hi Teresa, How are you? Active program Automatic TV Mute Volume MIN MAX Adjust settings Program list Adjust setings Comfort Noise reduction Want to reduce background noise? Hearing Diary Speech focus To hear people better Instructions Sound modifier Sound modifier Settings Don`t forget to close advanced settings and go back to the home screen to reactivate the automatic program. This will enable you to hear sounds in your environment better. Remote Control Adjust settings * AutoSenseTM Sky OS for Sky hearing aids. AutoSenseTM OS for Bolero, Naída and Audéo hearing aids. 4 **Only available for rechargeable hearing aids Quick overview - Remote Support* Starting video... Video on/off Camera view Remote Support call *Only available in certain countries and through selected hearing care professionals End call Microphone on/off Hearing care professional's video Your video Remote Support call 5 Installing the myPhonak Junior app · Connect your smartphone to the internet via WiFi or cellular data · Turn on your smartphone's Bluetooth Back 5.0 64 Ratings myPhonak Junior Sonova AG Get 6+ Age Discover myPhonak Junior Welcome to myPhonak Junior app! Discover the amazing things you`ll be able to do with this application. Please look at the instructions together with your parents. Discover Download myPhonak Junior app Download the app from the store. After installation open myPhonak Junior Open myPhonak Junior Open the app and click on Discover. Discover myPhonak Junior Privacy Notice I agree Parental consent For Parents/Caregivers This app will collect and use data relating to a minor in accordance with the information explained in detailed in the Privacy Notice. Show detailled policy I agree I agree Privacy notice In order to use the app, you must click on I agree to accept the Privacy Notice to continue. Parental consent As a parent or caregiver, you need to accept the parental consent in order to use the app. myPhonak Junior collects and uses data relating to a minor in accordance with the information given in the Privacy Notice. Customize myPhonak Junior Shape your myPhonak Junior experience. Please select your theme Leo Theme Recommended for young kids myPhonak Theme Recommended for young kids Choose your color Customize Select a theme Parents, caregivers or users of the app can select from a `Leo' or `myPhonak' theme. Both themes have the same app functionality. The theme can be chosen during on-boarding or in My Profile. 6 *Only available in certain countries. Check with your local hearing care professionals to see if this service is available Pairing with compatible hearing aids* To connect Bluetooth enabled hearing aids with the myPhonak Junior, please follow the instructions below.** Connect your hearing aids Connect your hearing aids to myPhonak Junior app to start! Please restart your hearing aids and press the button below to pair them to the app. We recommend using a fresh set of batteries or charged devices. Non-rechargeable model instructions Rechargeable model instructions Continue Connect your hearing aids Searching Looking for hearing aids Connect your hearing aids Searching Looking for hearing aids Teresa's left hearing aid Teresa's right hearing aid Select Connect your hearing aids Searching Looking for hearing aids Teresa's left hearing aid Teresa's right hearing aid Pete's left hearing aid Select Select Connect your hearing aids View Allow myPhonak Junior to access this device´s location? DENY ALLOW Continue Pairing instructions Tap Continue and follow the instructions for your hearing aids Searching The app is searching for compatible hearing aids and will display them once they are detected. This may take a few minutes. Selecting Tap Select when your hearing aids appear in the list. Multiple If multiple hearing aids are detected, they will be displayed accordingly. To highlight your hearing aid, please push the button on your hearing aid. Location On Android devices, you must enable location services when pairing Bluetooth devices for the first time. After the initial setup you can disable the location services again. *Compatible with Sky M, Sky Link M, Naida M, Bolero M, Audéo M, Naida P and Audéo P. **Bluetooth streaming: To stream music or receive phone calls on your hearing aids please go to Settings > Bluetooth and add the hearing aids to your list of connected devices. Then return to the app to continue the pairing. 7 Pairing with compatible hearing aids* To connect Bluetooth enabled hearing aids with the myPhonak Junior, please follow the instructions below. Connect your hearing aids Teresa's left hearingaid Teresa's right hearing aid Bluetooth Pairing Request ,,Teresa's right hearing aid" would like to pair with your iPhone. Cancel Pair Connect your hearing aids Teresa's left hearingaid Teresa's right hearing aid Connect your hearing aids Pairing completed! Continue Pairing the hearing aids The app will connect to each hearing aid separately. Confirm for all hearing aids When requested, confirm pairing by tapping Pair in the popup for each device separately. Pairing complete Both hearing aids are now paired. The app will automatically proceed to the next step. Setup complete You are now ready to use all compatible functionalities in the app. Tap Continue to access the main screen. *Compatible with Sky M, Sky Link M, Naida M, Bolero M, Audéo M, Naida P, Audéo P, Sky L, Naída L and Audéo L. 8 Parental Control To activate the parental control with the myPhonak Junior, please follow the instructions below. Parental control Do you want to enable Parental Control? You can set up a password to limit access to the advanced settings and Remote Support. If skipped, you can always set it up later in the "My profile" section. Learn more Activate Skip for now Parental control Create your PIN code ENTER PIN 2 37 1 Continue Parental control Create backup question & answer In case you forget the PIN code, we will ask you to answer the question you select below. Select a question What`s your favourite book? Enter the answer For whom the bell tools Activate Parental control Parental control activated! Continue Enabling Parental control Create your PIN code Backup question Parental control Parental control can be Define a 4 digit PIN code to Select a backup question activated activated either during activate the parental control. and type the right re- After selecting the backup onboarding/start-up of the This PIN code can be sponse. This question is question and typing the app, or also at a later time changed or reset at any time used to access restricted response, you can activate chosen by the parent/ selected by the parent/ functions, in case you the parental control. caregiver in Your profile. This caregiver. forget your 4 digit PIN Parental control can also function helps to restrict code. be disabled in the app access to Remote Support, menu, in case there is no Auto On feature for re- need for it. chargeable hearing aids, and Bluetooth bandwidth selection for phone calls. 9 Customization To use the customization options with the myPhonak Junior app, please follow the instructions below. Set-up your profile Cool! Now a few steps to customize your experience with the app Set-up your profile What`s your name? Your name Teresa Continue Start Start customization You can start customization either during on-boarding or later on in the Your profile section ot the home screen. User profile name Choose a user name. Set-up your profile Nice to meet you Teresa! Do you want to upload a profile picture? Set-up your profile You're all set Teresa! Let's get started Upload a photo Skip for now Start using the app User profile picture Choose a profile picture. This can be skipped and set up later on in Your profile section. Further options Other customization options include changing the background color theme of the app, and changing the color of the virtual hearing aids and earhook. 10 Troubleshooting the pairing Possible errors during the setup process. For more troubleshooting information please visit the Phonak support page. Connect your hearing aids Searching Looking for hearing aids Teresa's left hearing aid Teresa's right hearing aid Connect your hearing aids Connect your hearing aids Teresa's left hearingaid Teresa's right hearing aid Retry Connect left side only Teresa's left hearingaid Teresa's right hearing aid Retry Incompatible devices The app cannot connect to the devices because they are not compatible. Please contact your hearing care professional for further information. Hearing aid connection error If the pairing to one of the hearing aids fails, you can either: 1. Tap Retry to restart the pairing process. 2. Continue with only one of the two hearing aids. Connection fails to both Tap Retry to restart the pairing process and follow the instructions. 11 Remote Control main view Functionalities available for all hearing aids. Hi Teresa, How are you? Active program Automatic TV Volume MIN MAX Adjust settings Adjust settings Noise reduction Want to reduce background noise? Speech focus To hear people better Don`t forget to close advanced settings and go back to the home screen to reactivate the automatic program. This will enable you to hear sounds in your environment better. Noise reduction What is Noise Reduction? Noise Reduction can reduce uncomfortable environmental noise, while still allowing you to hear speech. Continue Hi Teresa, How are you? Active program Automatic TV Volume MIN MAX Adjust settings Hi Teresa, How are you? Active program Automatic TV Volume MIN MAX Adjust settings Adjust hearing aid volume Move the wheel slider to change the volume. Change the active program Tap on the available programs to adjust to a specific hearing environment. The available programs depend on how your hearing aids have been set up by your hearing care professional. Adjust settings The settings view gives you access to the following functionality: · Noise reduction · Speech focus Information You can access more information about various features by pressing the icon. Mute You can mute the hearing aid(s) by pressing the Mute icon. Battery level low If the battery charge is below 20% the icon turns red. Consider recharging your hearing aids soon. 12 Remote Support session If using mobile data, your mobile provider may charge you. Please check with your phone provider before starting a Phonak Remote Support session. A Remote Support session will use around 56 MB for a 10 minutes video call, while an audio call uses around 30 MB. Remote Support Ready to begin? To use Remote Support be sure that Your internet connectivity is working. Your hearing aid batteries are charged or new. Then press "Start" at the time of your appointment! Start Remote Support Ready to begin? To use Remote Support be sure that ,,myPhonak Junior,, would like to access the microphone myPhonak requires access to the microphone so you can use our Video/ Audio chat to do Remote Support sessions with your hearing care professional. Don`t Allow OK Then press "Start" at the time of your appointment! Start Remote Support Ready to begin? To use Remote Support be sure that Allow myPhonak Junior to make and manage phone calls? 3 of 3 DENY ALLOW Then press "Start" at the time of your appointment! Start Remote Support Anne Smith is calling Accept Decline Start the Remote Support session At the time of the appointment, open myPhonak Junior and tap on Start to let your hearing care professional know that you are ready for your Phonak Remote Support appointment. Access to camera and microphone Tap on OK to allow myPhonak Junior to access your camera and microphone. Access to myPhonak calls If you have an Android smartphone tap on ALLOW to give myPhonak Junior permission to make and manage phone calls. Accept video calls The app will connect you to a hearing care professional. Tap on Accept to accept the call from your hearing care professional. 13 Remote Support session While in the Remote Support session you can personalize your experience by turning on or off your Video or Audio, if you wish. Starting Video... Connected Left Connected Right Connected Finished Left Disconnected Right Disconnected Starting video call After a few seconds the video image is set up and you can see your hearing care professional. Ongoing call You are now connected to your hearing care professional. Connected hearing aids If your hearing care professional needs to connect to your hearing aids, this can be done remotely using your smartphone. Your hearing care professional will let you know when he or she connects to your hearing aids. No video If you wish to hide your video you can disable the video with a click of a button. New settings saved Your hearing aids will mute briefly during the connection process and while settings are being saved to your hearing aids. You will be able to see the status on your screen. 14 My Hearing Aids Functionalities which are dependent on how the hearing aids were programmed and which wireless accessories you have. My Hearing Aids Sky Marvel M90-PR View Product info Customize Current wearing time 05 h 20 min Left 05 h 20 min Right Goal: 10h / day My programs View all of the programs and edit your own Auto On behavior Activate or deactivate the Auto On feature Bluetooth phone calls Select bluetooth connection for phone calls Disconnect Devices Disconnect devices Sorry, you are still too young to log in alone If you want to access this section, please ask your parent! ENTER PIN 2 37 1 Forgot PIN code? Continue Parental Lock Parental control can protect small children against disconnecting their hearing devices by mistake. My Hearing Aids The `My Hearing Aids' screen provides valuable information regarding battery status (rechargeable devices), your hearing aid type, installation of Roger licenses, Wearing time, My Programs, Auto On Behavior and Bluetooth phone calls. The appearance of your hearing aids can also be customized here. Disconnect devices You will need to connect your hearing aids again to use the app. Cancel Disconnect Disconnect devices You can remove your hearing aids by pressing Disconnect. Please note that by doing so you will need to pair your hearing aids again in order to use the app. Customize Rename your hearing aids My super-phonak Choose Hearing aid color Choose Earhook color Customization* The color of the hearing aid, ear-hook, and the device name displayed in the app can be changed *Only available in specific hearing aids Wearing time Day Month Tuesday, 28 September 2021 0 h 20 min 1 h 00 min Min Total Left Right Total 5 h 15 min Left 6 h 20 min Right Synchronised at 07:30 on 04/12/21 Wearing time* Wearing time gives and overview of how long each hearing aid is used on a daily and monthly basis. Hearing aids with rechargeable batteries will provide the most wearing time information. 15 Important safety information Please read the relevant safety information on the following pages before using the app. Intended use: Intended use of the app is to select, adjust and save existing hearing aid functions, access of status information and communication between the End User and Hearing Care Professional, wirelessly in a visualized way. Intended patient population: The intended patient population for this solution are End Users (lay persons) who value convenience such as being able to have their hearing aids optimized in their relevant and real-world situations, and have the flexibility in not coming to the clinic for adjustments, and want to be engaged in sharing their experiences. · Target Profile: See page 2 for more detailed information The user guide for all app versions in all applicable languages in electronic form is accessible via web page. To access user guides, follow the process: · Click on https://www.phonak.com/en-int/support and choose the country of interest · Go to "Support" (English) or its equivalent in the respective language · Go to "User Guides" (English) or its equivalent in the respective language · Go to "Apps" (English) or its equivalent in the respective language · Choose "myPhonak Junior app" Alternatively, the current version of the myPhonak Junior user guide can be accessed directly from the app by navigating to the Support section and then tapping on the card named "User Guide". The user guide will then open in an external browser window. Security notice Patient data is private data and its protection is important: · Make sure the smartphones are up-to-date with the latest Operating System security updates. Enable automatic updating. · Make sure your installed app version is up-to-date · Only use genuine Sonova apps from official stores with your hearing aids. · Only install reputable apps from official stores · Make sure you use strong passwords and keep credentials secret · Lock phone with PIN and/or biometric (e.g. finger- print, face) and set the phone to lock automatically after several minutes of inactivity. · Make sure the installed apps only have permissions they need · Avoid creating a Bluetooth pairing with your hearing aids in a public area. This is due to the risk of unwanted interference from a 3rd party. We recommend to do this Bluetooth pairing at home. · DO NOT use a jailbroken or rooted phone Make sure to keep data safe at all times. Please be aware that this listing is not exhaustive. · When transferring data through unsafe channels, either send anonymous data or encrypt it. · Protect your smartphone data backups not only from data loss but also from theft. · Remove all data from a smartphone which is no longer used by you or will be disposed. 16 Important safety information Please read the relevant safety information on the following pages before using the app. Software maintenance: We are constantly monitoring feedbacks from the market. If you experience any issues with the latest app version, please contact your local manufacturer representative and/or provide feedback in the Appstore or Google Play Store. Indications Please note, indications are not derived from the mobile app, but from compatible hearing aids. General clinical indications for the use of hearing aids and Tinnitus Balance are: · Presence of a hearing loss · Unilateral or bilateral · Conductive, sensorineural or mixed · Mild to profound · Presence of chronic tinnitus (only for hearing aids which offer Tinnitus Balance) Contraindications Please note, contraindications are not derived from the mobile app, but from compatible hearing aids. General clinical contraindications for the use of hearing aids and Tinnitus Balance are: · Hearing loss is not in the fitting range of the hearing aid (i.e. gain, frequency response) · Acute tinnitus · Deformity of the ear (i.e. closed ear canal, absence of the auricle) · Neural hearing loss (retro-cochlear pathologies such as absent/non-viable auditory nerve) The primary criteria for the referral of a patient for a medical or other specialist opinion and/or treatment are as follows: · Visible congenital or traumatic deformity of the ear History of active drainage from the ear in the previous 90 days · History of sudden or rapidly progressive hearing loss in one or both ears within the previous 90 days · Acute or chronic dizziness · Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz and 2000 Hz · Visible evidence of significant cerumen accumulation or a foreign body in the ear canal · Pain or discomfort in the ear · Abnormal appearance of the eardrum and ear canal such as: · Inflammation of the external auditory canal · Perforated eardrum · Other abnormalities which the HCP believes are of medical concern The HCP may decide that referral is not appropriate or in the best interests of the patient when the following applies: · When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided. · The condition has not worsened or changed signifi- cantly since the previous investigation and/or treatment · If the patient has given their informed and compe- tent decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations: · The recommendation will not have any adverse effects on the patient's health or general wellbe- ing · The records confirm that all necessary considera- tions about the patient's best interests have been made. If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision. 17 Important safety information Please read the relevant safety information on the following pages before using the app. Limit of use The app usage is limited to the capabilities of the compatible device/devices. Side effects Please note, side effects are not derived from the mobile app, but from compatible hearing aids. Physiological side effects of hearing aids, such as tinnitus, dizziness, cerumen build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/or ear pain, may be resolved or reduced by your hearing care professional. Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma. Benefit The app benefits intended users by providing the possibility to adjust within the range permitted by the initial fitting. The app provides a convenient way for intended users to communicate and connect with hearing care professionals for remote hearing aid adjustments. Any serious incident that has occurred in relation to the app, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a. the death of a patient, user or other person b. the temporary or permanent serious deterioration of a patient's, user's or other person's state of health c. a serious public health threat 18 Important safety information Please read the relevant safety information on the following pages before using the app. You have the responsibility of usage of the personal smartphone. Please handle the smartphone and usage of the app carefully. The decrease of amplification of increase of noise canceler may reduce the audibility of warning or safety relevant signals. This could result in hazardous situations. To obtain a free paper copy of the instructions of use, please contact your local Sonova representative. A copy will be sent within 7 days. If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field. If the hearing aids do not respond, please check if the hearing aids are switched on and the battery is not empty. Activate your Bluetooth. Bluetooth has to be enabled to connect to your hearing aids. 19 Symbol explanation This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide. Important information for handling and product safety. With the CE symbol, Sonova AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC. CE mark applied 2021. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. Indicates that the device is a medical device Combined symbol "medical device manufacturer" and "date of manufacture" Name, address, date as defined in in EU Regulation (EU) 2017/745 An indication that electronic instructions for use are available. Instructions can be obtained on the phonak.com/junior/userguide website 20 Sonova AG · Laubisrütistrasse 28 CH-8712 Stäfa · Switzerland Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen · Germany Australian sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 · Australia V3.01/2023-07/PM © 2021-2023 Sonova AG All rights reserved This user guide is applicable for myPhonak Junior 1.2 and later subversions of myPhonak Junior 1 app. For prior version of the app user guide please contact your local representative or consult the web site.