Kenmore DU2015 Bagless Upright Vacuum Cleaner

Before Using Your New Vacuum Cleaner

Read this Use & Care Guide to help you assemble and operate your new Kenmore vacuum cleaner safely and effectively. For more information, call the Vacuum Cleaner Help Line. You will need the complete model and serial numbers when requesting information. Record your model and serial numbers below:

Model No.:

Serial No.:

Date of Purchase:

Keep this book and your sales check (receipt) in a safe place for future reference.

Packing List

Your Kenmore Vacuum Cleaner is packaged with the following parts and components:

• 1 Upright Vacuum Cleaner
• 1 Combination Tool
• 1 Upholstery Tool
• 1 Pet HandiMate®
• 1 Rotating Brush Tool
• 1 Extension Wand
• 1 Flexible Hose
• 1 Handle
• 1 Screw Bolt
• 1 Use & Care Guide

Important Safety Instructions

Read all instructions before assembling or using your vacuum cleaner.

WARNING! Your safety is important. To reduce the risk of fire, electrical shock, injury, or damage, follow basic safety precautions:

• Use only as described in this guide and with manufacturer's recommended attachments.
• Disconnect electrical supply before servicing or cleaning the brush area. Failure to do so could result in unexpected brush starting, causing injury.
• Do not leave the vacuum cleaner plugged in when not in use or before performing maintenance. Unplug from the outlet.
• Do not use outdoors or on wet surfaces to reduce the risk of electrical shock.
• Do not allow children to use the vacuum cleaner; close attention is necessary when used by or near children.
• Do not use with a damaged cord or plug. If the vacuum is not working correctly, has been dropped, damaged, left outdoors, or dropped in water, discontinue use and call the help line immediately.
• Do not pull or carry by the cord, use the cord as a handle, close a door on the cord, or pull the cord around sharp edges or corners. Do not run the vacuum cleaner over the cord. Keep the cord away from heated surfaces.
• To unplug, grasp the plug, not the cord.
• Do not handle the plug or vacuum cleaner with wet hands.
• Do not put objects into openings.
• Do not use with any opening blocked.
• Keep the vacuum cleaner free of dust, lint, hair, and anything that may reduce airflow.
• Keep hair, loose clothing, fingers, and body parts away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not place on chairs, tables, etc.; keep on the floor.
• Do not use the vacuum cleaner to pick up flammable or combustible liquids (e.g., gasoline, cleaning fluid, perfumes) or use in areas where they may be present, as fumes can create a fire hazard or explosion.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use the vacuum cleaner without the dust cup and/or filters in place.
• Always clean the dust cup after vacuuming carpet cleaners, fresheners, powders, or fine dust, as these products can clog filters, reduce airflow, and damage the vacuum cleaner. Failure to clean the dust cup could cause permanent damage.
• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc., as they may damage the vacuum cleaner or dust cup.
• Users are responsible for ensuring the vacuum cleaner is not used by anyone unable to operate it properly.

SAVE THESE INSTRUCTIONS

Proper assembly and safe use are your responsibilities. This vacuum cleaner is intended for Household Use. Read this guide carefully for important use and safety information, including safety statements under warning and caution symbols.

AllergenSeal™ Certification: This vacuum traps 99.97% of dust and particles inside, keeping them out of the air you breathe.

Kenmore Vacuum Cleaner Warranty

Kenmore Limited Warranty

For one year from the date of sale, this product is warranted against defects in material or workmanship. With proof of sale, a defective product will be replaced free of charge.

The Kenmore brand is used under license. Direct all claims for warranty service to: Cleva North America, Inc., 1-877-531-7321 (US) / 1-844-608-3081 (CA).

This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.

This warranty is void if the product is used for other than private household purposes. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Cleva North America, Inc., Greenville SC 29607

Parts and Features

It is important to know your vacuum cleaner's parts and features for proper and safe use. Review these before using your vacuum cleaner.

Replacement Parts

To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

Diagram of Parts:

• Main Body: Features a carrying handle, dust cup with release button and lid, power cord, and an On/Off switch.
• Handle Assembly: Includes upper and lower cord hooks.
• Hose Assembly: Flexible hose connects to the main body and the extension wand. Includes upper and lower hose storage.
• Attachments: 3-in-1 Combination Tool, Upholstery Tool, Pet HandiMate®, Rotating Brush Tool.
• Nozzle Area: Includes motorized nozzle, brushroll indicator light, and exhaust filter cover (HEPA Media Exhaust Filter inside).

Assembly Instructions

Please pay special attention to hazard alert boxes. WARNING statements alert to hazards like fire, electric shock, burns, and personal injury. CAUTION statements alert to hazards like personal injury and/or property damage.

Before assembling, check the PACKING LIST (page 2) to verify all components are present.

1. Attach Handle: Insert the handle into the main body and secure with one screw bolt. Tighten the screw bolt with a screwdriver or coin.
2. Attach Extension Wand: Insert the larger end of the extension wand into the top of the connection hose through the bracket until fully seated.
3. Attach Flexible Hose: Insert the end of the flexible hose into the main body, aligning marks as shown in UNLOCKED (for cleaning). Rotate the hose until marks align in LOCKED (for use). Run the flexible hose over the lower and upper hose storage. Insert the other end onto the top of the extension wand.
4. Attach Combination Tool: Insert the combination tool onto the accessory storage post on the back of the main body.
5. Wrap Power Cord: Ensure upper and lower cord hooks are in the proper position. Wrap the power cord loosely around the hooks, starting with the upper hook first, then the lower hook, to avoid damaging the cord.
6. Secure Power Cord Plug: Lock the power cord plug onto the power cord.

WARNING: Wrapping the cord too tightly may cause cord damage, leading to an electrical shock hazard and potential injury or damage.

Operating Instructions

Power Cord - Release & Use

1. Turn the upper cord hook to either side to release the power cord.
2. Detach the power cord plug from the power cord.
3. Ensure the power cord is locked into the upper locking notch as shown for managing the cord during operation.
4. Plug the power cord plug into an outlet near the floor. WARNING: Do not use outlets above counters, as damage from the cord to surrounding items could occur.
5. Press the On/Off switch to turn the vacuum cleaner on.
6. When finished vacuuming, press the On/Off switch to turn the cleaner off and unplug the power cord plug from the outlet.
7. To restore the power cord after use, turn the upper cord hook to the upright position and wrap the cord loosely around the cord hooks. WARNING: Wrapping the cord too tightly puts stress on the cord and can cause damage, leading to an electrical shock hazard and potential injury or damage.

Operation Modes

Upright Mode

NOTE: Ensure the vacuum cleaner is fully assembled and the dust cup is empty before use. Do not operate without filters.

1. Release the handle by placing your foot on the nozzle and pulling back to change the handle position.
2. Turn on the vacuum cleaner by pressing the On/Off switch to the "I" position for cleaning bare floors and small area rugs. NOTE: The brushroll does not rotate when the vacuum cleaner is in the "I" position.
3. Press the switch to the "II" position for cleaning carpets or rugs. NOTE: The brushroll rotates when the vacuum cleaner is in the "II" position.

CAUTION: Do not allow the vacuum cleaner to remain in one spot for extended periods when the brushroll is turning, as this may damage the carpet.

When finished vacuuming, switch to the "O" position and unplug the power cord from the outlet. NOTE: Select the correct mode; using the "II" position on bare floors can damage the floor.

Brushroll Indicator Light:

• Green, Continuous: Brushroll is spinning and working correctly.
• Red, Continuous: There is a jam in the brushroll area. Turn off, unplug, remove blockages, and restart.
• No Light: Brushroll is off.

Above Floor Mode

1. Place the vacuum cleaner in the upright locked position.
2. Pull up to release the flexible hose for above floor cleaning.
3. Choose the desired extension wand/attachments and insert it into the flexible hose.
4. Turn on the vacuum cleaner by pressing the switch to the "I" position.
5. When finished, switch to the "O" position and unplug the power cord from the power outlet.

CAUTION: When using attachments, be careful not to overextend the flexible hose, as this could cause the vacuum cleaner to tip over.

CAUTION: Do not pull the vacuum cleaner around by the hose, as this could result in property damage or personal injury.

Attachments

3-in-1 Combination Tool

This tool can be attached to the end of the flexible hose and extension wand. Slide the collar of the tool over the open end of the hose or wand.

• Crevice Tool Mode: For cleaning in tight spaces such as furniture, between cushions, and stairs.
• Dusting Brush Mode: Press the release button and slide the dusting brush side of the tool to the end. For cleaning loose surfaces like drapes.
• Upholstery Brush Mode: Press the release button and set the combination tool in upholstery brush mode. For cleaning fabric surfaces like sofas.

To return the combination tool to crevice tool mode, press the release button and slide the brush tool down.

Upholstery Tool

This tool can be attached to the end of the flexible hose and extension wand. Slide the collar of the tool over the open end of the hose or wand.

Use the upholstery tool for cleaning fabric surfaces such as fabric sofas and bedsheets.

Pet HandiMate®

The Pet HandiMate® can be attached to the end of the handle or the wand. It pivots for convenient cleaning.

Use Pet HandiMate® for cleaning fabric surfaces such as furniture and carpet.

WARNING: NEVER use the Pet HandiMate® directly on pets, as it can cause injury.

Rotating Brush Tool

This tool can be attached to the handle or wand for overhead cleaning of furniture such as cabinets and shelves.

CAUTION: Use attachments when the vacuum cleaner is upright.

Attachment Use Table

*Always clean attachments before using on fabrics.

Performance/Safety Features

Thermal Protector

This vacuum cleaner has a thermal protector that automatically trips to protect the suction motor. If a clog prevents normal airflow, the protector turns the motor off automatically to allow it to cool, preventing damage.

To reset thermal protector: Turn the vacuum cleaner off, unplug the power cord, and allow the vacuum cleaner to cool. The thermal protectors will reset.

To correct problem: Turn off and unplug the vacuum cleaner, remove the obstruction, then turn it on again. NOTE: Once the brushroll motor shuts down, clear the jam from the brushroll before resetting. If the problem persists, contact the vacuum cleaner help line.

CAUTION: Always return the vacuum cleaner to the upright position before using the hose and attachments. Failure to do so may result in overheating of the brushroll motor and can cause thermal protectors to trip.

Check for and remove clogs, empty the dust cup if necessary, and check/replace clogged filters. Wait approximately 50 minutes before restarting the vacuum cleaner.

Brushroll Reset

The brushroll has built-in protection against motor damage if it jams. If the brushroll slows or stops, the overload protector shuts off the brushroll motor, and the brushroll status indicator emits a red light. The vacuum cleaner suction motor will continue to run.

Suction Control

The suction control allows you to change the vacuum cleaner suction for different fabric and carpet weights.

• Rotate to "+" to increase suction on bare floors.
• Rotate to "-" to reduce suction and increase maneuverability on carpets.

Vacuum Maintenance and Care

Always follow all safety precautions when performing maintenance.

WARNING: Disconnect electrical supply before servicing or cleaning. Failure to do so could result in electrical shock or personal injury from the vacuum cleaner suddenly starting.

Cleaning Exterior and Attachments

1. Turn off and unplug the vacuum cleaner. Do not drip water on the vacuum cleaner.
2. To clean the exterior or reduce static electricity and dust build-up, wipe the outer surface with a clean, soft cloth dipped in a mild liquid detergent and water solution, then wrung dry. Wipe dry after cleaning.

NOTE: Wash attachments in warm soapy water, rinse, and air dry. Do not clean in dishwasher.

CAUTION: Do not use attachments if they are wet. Attachments used in dirty areas (e.g., under a refrigerator) should not be used on other surfaces until washed, as they could leave marks.

Vacuum Cleaner Storage

WARNING: Wrapping the cord too tightly puts stress on the cord and can cause cord damage, leading to an electrical shock hazard and potential injury or damage.

1. Replace flexible hose and attachments in storage position if necessary (see pages 7 & 8).
2. Gather the cord and wrap it loosely around the upper and lower cord hooks. Lock the plug retainer onto the power cord.
3. Store the vacuum cleaner in a dry, indoor area, on the floor with the handle locked in the upright position.

Emptying Dust Cup

WARNING: Always unplug the power cord from the electrical outlet before performing any service on the vacuum cleaner.

NOTE: For best performance, empty the dust cup after every use. Never operate the vacuum cleaner without the dust cup and filters in place.

1. Slide the dust cup release button to remove the dust cup from the main body.
2. Remove any clogs that might be located in the suction port.
3. Position the dust cup over a waste receptacle. Press the dust release button to open the dust cup lid and allow contents to drop into the receptacle.
4. Shake the dust cup to release any debris that might hang in the pre-filter.
5. Reinstall and insert the dust cup into the slots on the bottom of the main body, then press the dust cup into the locked slot until it clicks into place.

Pre-Filter Cleaning

The pre-filter is located inside the dust cup. Clean it as needed to optimize suction power. If suction remains weak after tapping the pre-filter clean, wash it to remove accumulated dust or hair. It is also recommended to wash the pre-filter every three months.

1. Remove the dust cup as outlined in EMPTYING DUST CUP (page 16). NOTE: Ensure the dust cup is free of debris before opening.
2. Press the dust cup lid release button and open the lid.
3. Grasp the pre-filter and rotate counterclockwise to remove it.
4. Clean the pre-filter by gently tapping it over a trash container. Tap on several sides for best cleaning. NOTE: If necessary, rinse with cold water only. DO NOT use detergent or soap. Allow parts to dry 24 hours before putting back into the vacuum cleaner. DO NOT wash in the dishwasher. DO NOT install damp.
5. Place the pre-filter back into the dust cup. Grasp the pre-filter and rotate clockwise to lock it into place.
6. Reinstall the dust cup into the main body. See installation instructions in EMPTYING DUST CUP (page 16).

Foam and Felt Filters Cleaning

It is recommended to clean the foam and felt filters with cold water every three months.

NOTE: When cleaning filters no longer restores suction to full power, or if filters are worn or broken, replace them. To purchase filters, call 1-877-531-7321 (US) / 1-844-608-3081 (CA). Regularly clean and replace filters to keep suction power optimal.

1. Remove the dust cup as outlined in EMPTYING DUST CUP (page 16).
2. Remove the foam and felt filters.
3. Wash with cold water only; DO NOT use detergent or soap. Squeeze by hand and allow to air dry. Allow all filters to dry 24 hours before putting back into the vacuum cleaner. NOTE: DO NOT operate without foam and felt filters installed. DO NOT wash in the dishwasher. DO NOT install foam and felt filters if damp.
4. Replace foam and felt filters into the vacuum cleaner.
5. Reinstall the dust cup. See EMPTYING DUST CUP (page 16).

HEPA Media Exhaust Filter Cleaning

It is recommended to clean the HEPA media exhaust filter with cold water every year.

NOTE: When cleaning the filter no longer restores suction to full power, or if the filter is worn or broken, replace the exhaust filter. To purchase the exhaust filter, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

1. Remove the exhaust filter cover by pressing the release tab at the bottom of the cover.
2. Remove the HEPA media exhaust filter from the vacuum cleaner.
3. Wash with cold water only; DO NOT use detergent or soap. Allow to air dry. Allow parts to dry 24 hours before putting back into the vacuum cleaner. NOTE: DO NOT operate without the exhaust filter installed. DO NOT wash in the dishwasher. DO NOT install the filter if damp.
4. Replace the HEPA media exhaust filter into the vacuum cleaner.
5. Insert the exhaust filter cover tabs into the upper slots and lock the filter cover into place by pressing the lower part of the cover until a click is heard.

Belt Changing

WARNING: Always unplug the power cord from the electrical outlet before performing maintenance. Replace the belt whenever a burning rubber smell caused by excessive slippage occurs.

1. Lay the vacuum cleaner on its floor with the bottom up and the motorized nozzle flat.
2. Use a coin to release the lower plate by rotating the three lower plate latches counterclockwise to the UNLOCK position. Lift off the lower plate.
3. Remove the brushroll by carefully lifting it out.
4. Remove the worn or broken belt.
5. Use scissors to remove any entangled hair around the brushroll. Clean any debris from the motorized nozzle.
6. Loop the new belt around the motor shaft and brushroll.
7. Reinstall the brushroll back into the nozzle by placing end caps into slots. First, align the end cap of the non-belt side of the brushroll with the slot and insert it. Then, press down the end cap of the belt side firmly into the slot until a click is heard. Check the brushroll to ensure it rotates smoothly.
8. Reinstall the lower plate by aligning tabs on the front edge of the lower plate with slots in the nozzle, inserting the tabs, and then rotating the lower plate to the installed position.
9. Press the lower plate onto the nozzle until a click is heard and secure by rotating the lower plate latches clockwise to the LOCK position.

Brushroll Cleaning

WARNING: Always unplug the power cord from the electrical outlet before performing maintenance.

To maintain efficient cleaning, the brushroll must be kept free of carpet fiber, string, or hair build-up. After every 7 to 10 uses, or when the brushroll is jammed, unplug and turn the vacuum cleaner over. Check the brushroll for fiber and hair build-up. Use scissors to remove any build-up entangled around the brushroll.

Pet HandiMate® Cleaning

WARNING: Always unplug the power cord from the electrical outlet before performing maintenance.

CAUTION: To reduce the risk of injury from moving parts, remove the Pet HandiMate® from the vacuum hose or wand before servicing.

Cut off any carpet pile and lint entangled around the brushroll with a pair of scissors.

Removing Clogs

Checking Flexible Hose for Clogs

If there is noticeable abnormal noise when using the vacuum or the suction power suddenly drops, check the flexible hose for clogs. Frequently check the air path to ensure it is free of obstructions.

1. Remove attachments from the wand end of the flexible hose.
2. Remove the flexible hose end from the main body by rotating the hose until marks align as shown in UNLOCKED (for cleaning).
3. Remove the hose end, check, and remove any clogs in the flexible hose.
4. Reinstall the flexible hose to the vacuum cleaner. See ASSEMBLY INSTRUCTIONS (pages 7 & 8).

Checking Connection Hose for Clogs

1. Press the release tab on the hose cuff and pull the connection hose away from the main body.
2. Check and remove any clogs in the hose.
3. Press the release tab and reinsert the connection hose to the vacuum cleaner until a click is heard.

Troubleshooting

Review this table to find do-it-yourself solutions for minor performance problems. Any service needed, other than maintenance described in this guide, should be performed by a qualified service agent.

WARNING: Disconnect electrical supply before performing maintenance. Failure to do so could result in electrical shock or personal injury.

Contact Information

Kenmore Vacuum Cleaner Help Line

US: 1-877-531-7321

CA: 1-844-608-3081

Hours: 8:00 am - 5:00 pm ET, Monday - Friday