About Zebra Services Agent (ZSA)

Zebra Services Agent (ZSA) is a mobile application designed for Zebra mobile computers running the Android platform. It provides critical 'On Device Battery Alert' capabilities, integrating with VisibilityIQ Foresight (VIQF) and Proactive Battery Replacement Services.

The primary function of ZSA is to alert users on the device itself when a battery is swapped or identified as faulty. This proactive approach helps maintain device uptime and manage battery health effectively.

Key Features and Capabilities

VisibilityIQ Foresight (VIQF) Alerts

Identifies batteries nearing the end of their useful life ("Replace Now" alerts).
Generates alerts for both cold and warm battery swaps.
Provides insights into battery health and details.

Proactive Battery Replacement (PBR) Service Alerts

Notifies users about batteries that have been marked for replacement, with a grace period for swaps.
Alerts are generated for any battery swap, ensuring timely replacement.
Highlights battery status and relevant information.

System Requirements and Prerequisites

To utilize the Zebra Services Agent, the following are essential:

Device Compatibility: Android OS version 8.1 or higher.
Deployment: Devices must be enrolled in a Mobile Device Management (MDM) solution (e.g., SOTI, AirWatch, 42 Gears).
Connectivity: Devices require network connectivity (WWAN or WLAN) and must be able to reach Zebra's ZDS cloud servers.

The application supports multiple languages, including English, French, Italian, German, and Spanish.

Resources

For detailed installation and configuration, refer to the official Zebra documentation:

	Zebra Services Agent User Guide A comprehensive guide to using the Zebra Services Agent (ZSA) mobile application for managing Zebra and non-Zebra devices. Covers features like battery health monitoring, drop detection, data collection, diagnostic tools, application configuration, and device actions.
	Zebra Proactive Battery Replacement Onboarding Guide (MDM) Comprehensive guide for onboarding Zebra's Proactive Battery Replacement (PBR) service, detailing prerequisites, phases, and responsibilities for customers using MDM solutions.
	Zebra Data Services (ZDS) Agent Configuration Guide This guide provides comprehensive instructions on configuring the Zebra Data Services (ZDS) Agent, a background service for Zebra devices that collects and uploads analytics data. It covers ZDS overview, resource requirements, prerequisites, enabling ZDS on devices, and modifying configurations through barcodes or XML files. The guide also details how to obtain configuration files for enabling ZDS, adjusting upload frequency, and enabling WLAN/GPS data collection.
	Zebra Data Service (ZDS) Agent Configuration Guide This guide provides detailed information on configuring the Zebra Data Service (ZDS) Agent for Zebra devices. It covers ZDS overview, data sources, resource requirements, prerequisites for data transmission, verifying ZDS status, and modifying ZDS configuration using barcodes or XML files.
	Zebra Services Agent for SOTI MobiControl Installation Guide A comprehensive guide for installing and configuring the Zebra Services Agent (ZSA) and Zebra Services Battery Health (ZSBH) applications on devices managed by SOTI MobiControl.
	Zebra Services Agent and Zebra Services Battery Health Installation Guide for 42Gears Sure MDM Comprehensive installation guide for deploying Zebra Services Agent and Zebra Services Battery Health applications on devices managed by 42Gears SureMDM, covering prerequisites, deployment steps, job creation, and troubleshooting.
	Zebra Data Services (ZDS) Agent Verification Guide A guide to verify the installation and functionality of the Zebra Data Services (ZDS) Agent on Zebra devices, ensuring data collection and transmission to the VisibilityIQ platform.
	Zebra Services Agent for SOTI MobiControl Installation Guide This guide provides instructions for installing and configuring the Zebra Services Agent (ZSA) for SOTI MobiControl, an Enterprise Mobility Management solution.

Zebra Services Agent User Guide