User Manual for SAMSUNG models including: LS27AM500NEXXY, LS32AM500NNXZA, 27-Inch M5 Smart Monitor
LS32AM702UNXZA User Manual (PDF) SAMSUNG Samsung SAMSUNG,32”,M7,Smart,Monitor,&,Streaming,TV,,4K,UHD,,Adaptive,Picture,,Ultrawide,Gaming,View,,Watch,Netflix,,HBO,,Prime,Video,,Apple,Airplay,,Alexa,Built,In,Speakers,,Remote,USB-C,LS32AM702UNXZA,Black,B08TQHTL3R,B08JXG2518,B08JX2J5T4,B09FRCT7SM,B093QMC6NG,B094B3GT9S,B096MY3BN
Samsung 32 inch (81.28 cm) M7 Smart Monitor with Netflix, YouTube, Prime Video and Apple TV Streaming (LS32AM700UWXXL, Black) : Amazon.in: Electronics
LS24AM506NNXZA - Samsung 24" M5 Fhd Smart Monitor And Streaming Tv | DirectDial.com Canada
File Info : application/pdf, 132 Pages, 2.61MB
DocumentDocumentUser Manual S24AM50* S27AM50* S32AM50* S32AM70* S43AM70* The color and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance. The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners. Contents Before Using the Product Safety Precautions 6 Electricity and Safety 7 Installation 8 Operation Cleaning Correct posture to use the product Preparations Installation 12 Attaching the Stand 15 Precautions for moving the product 16 Checking the space around the product 17 Adjusting the Product Tilt 18 Anti-theft Lock 19 Wall Mount Kit Specifications (VESA) Control Panel Connections Ports Tidying Up the Connected Cables Connection Guide Connecting to the Internet 28 Checking the Internet connection status 28 Establishing a wireless Internet connection 29 Resetting Your Network 29 Turning on the product with a mobile device 29 Changing the name of the product Screen Sharing (Smart View) with your Mobile Device 30 Using the Tap View 30 Enabling the Tap View Switching between external devices connected to the product 31 Editing the name and icon of an external device 32 Enabling the Auto Source Switch+ 32 Using additional functions Connection Notes 33 Connection notes for HDMI 34 Connection notes for USB Type-C 34 Connection notes for computers 34 Connection notes for mobile devices Remote Control and Peripherals About the Samsung Smart Remote 39 Connecting the Samsung Smart Remote to the product Using Anynet+ (HDMI-CEC) 40 Connecting an external device through Anynet+ and using their menus 40 Read before connecting an Anynet+ (HDMI-CEC) device Controlling the product with a Keyboard, Mouse, or Gamepad 41 Connecting a USB keyboard, mouse, or gamepad 41 Connecting a Bluetooth keyboard, mouse, or gamepad 42 Using the keyboard and mouse 43 Setting up the input devices Entering Text using the On-Screen Virtual Keyboard Smart Features Picture and Sound Using Smart Hub 46 Displaying the Home Screen 51 Launching Smart Hub automatically 51 Launching the last used app automatically 51 Testing Smart Hub connections 51 Resetting Smart Hub Using a Samsung account 52 Signing in to a Samsung account 52 Creating a new account 53 Managing your Samsung account Using Remote Access 54 Connecting a Remote PC 57 Playing Multimedia Content on a Remote PC 58 Using Screen Sharing (Wireless) 58 Using Samsung DeX 58 Using Office 365 58 Adding the Cloud Service 59 Using Cloud Service Using the Apps Service 61 Installing an app 61 Launching an app 62 Managing installed apps Playing pictures/video/music 65 Playing multimedia content on a PC or mobile device 65 Playing multimedia content on a USB device 65 Listening to your mobile device sound through the speaker using Sound Mirroring 66 Buttons and functions available while playing multimedia content 69 Using Bixby Adjusting the Picture Quality 74 Choosing a picture mode 74 Setting a Eye Care 75 Configuring advanced picture settings Setting the Viewing Environment for External Devices 76 Using Input Signal Plus 76 Using HDMI Black Level Changing the Picture Size and Position 77 Changing the picture size settings 77 Filling the picture in the screen 77 Adjusting the picture position Configuring a Sound Mode and Expert Settings 78 Choosing a sound mode 78 Configuring advanced sound settings Using the Sound Support Functions 80 Selecting speakers 80 Listening to the product through Bluetooth devices 81 Listening to the product through a Samsung audio device that supports the Wi-Fi function System and Support Using the Time Functions and the Timers 82 Adjusting the clock for DST and time zone 83 Changing the current time 83 Setting the clock manually 83 Using the sleep timer 83 Turning off the product using the off timer 83 Using the Standby Mode Timer Using the Auto Protection Time and Energy Saving Functions 84 Setting the Auto Protection Time 84 Reducing the energy consumption of the product Updating the Software 85 Updating through the Internet 85 Updating through a USB device 85 Updating the product automatically Audio and Video Functions for the Visually or Hearing Impaired 86 Running the accessibility functions 86 Running Accessibility Shortcuts 86 Enabling voice guides for the visually impaired 87 Changing the volume, speed, pitch, and the product background volume of the Voice Guide 87 The product screen is turned off but audio continues 87 White text on black background (high contrast) 87 Enabling audio for the video description function 87 Setting the screen to black and white 87 Enlarging the font (for the visually impaired) 88 Showing captions 88 Splitting the caption 88 Selecting the caption language 88 Setting the digital caption related options 89 Listening to the product through Bluetooth devices (for the hearing impaired) 89 Configuring the repeat settings for remote control buttons 90 Using Voice Assistants on the product Precautions and Notes Read Before Using Apps Read Before Using the Internet Function 95 Read before setting up a wireless Internet connection Read Before Playing Photo, Video, or Music Files 96 Limitations to the use of photo, video, and music files 97 Supported subtitles 98 Supported image formats and resolutions 98 Supported music formats and codecs 99 Supported video codecs Read After Installing the product 101 Picture sizes and input signals 102 Installing an anti-theft lock Supported Resolutions for UHD Input Signals 102 If Input Signal Plus is set to Off 102 If Input Signal Plus is set to On Read Before Connecting a Computer (Supported Resolutions) 103 VESA DMT 105 VESA CVT Supported Resolutions for Video Signals 106 CTA-861 107 List of graphic cards supporting HDR10 Read Before Using Bluetooth Devices 108 Restrictions on using Bluetooth Using Other Functions 91 Changing the menu language 91 Setting up a password 91 Selecting Usage or Retail Mode 92 Managing External Devices 92 Using AirPlay 92 Restoring the product to the factory settings Installing the Software Easy Setting Box 109 Restrictions and Problems with the Installation 109 System Requirements Driver Installation Troubleshooting Picture Issues 110 Testing the picture Sound and Noise Issues 114 Testing the sound External Device Connectivity Issues Network Issues Anynet+ (HDMI-CEC) Issues Remote Control Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing product operational issues Getting Support 126 Getting support through Remote Management 126 Finding the contact information for service Q & A Specifications General Appendix Responsibility for the Pay Service (Cost to Customers) 130 Not a product defect 130 A Product damage caused by customer's fault 131 Others Licenses Before Using the Product Safety Precautions Warning A serious or fatal injury may result if instructions are not followed. Caution Personal injury or damage to properties may result if instructions are not followed. CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL. This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product. AC voltage: Rated voltage marked with this symbol is AC voltage. This symbol indicates that this product has included important literature concerning operation and maintenance. DC voltage: Rated voltage marked with this symbol is DC voltage. Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground). Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information. Electricity and Safety Warning Do not use a damaged power cord or plug, or a loose power socket. Do not use multiple products with a single power socket. Do not touch the power plug with wet hands. Insert the power plug all the way in so it is not loose. Connect the power plug to a grounded power socket (type 1 insulated devices only). - 6 - Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object. Do not place the power cord or product near heat sources. Clean any dust around the pins of the power plug or the power socket with a dry cloth. Caution Do not disconnect the power cord while the product is being used. Only use the power cord provided with your product by Samsung. Do not use the power cord with other products. Keep the power socket where the power cord is connected unobstructed. The power cord must be disconnected to cut off power to the product when an issue occurs. Hold the plug when disconnecting the power cord from the power socket. Installation Warning DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES. Keep the plastic packaging out of the reach of children. Children may suffocate. Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) The product may fall and become damaged and/or cause an injury. Using the product in an area with excess vibration may damage the product or cause a fire. Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke. Do not expose the product to direct sunlight, heat, or a hot object such as a stove. The product lifespan may be reduced or a fire may result. Do not install the product within the reach of young children. The product may fall and injure children. Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution. And do not install or use the product in the kitchen or near the kitchen stove. - 7 - Caution Do not drop the product while moving. Do not set down the product on its front. When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. The product may fall and become damaged and/or cause an injury. Install the product only on cabinets or shelves of the right size. Set down the product gently. Product failure or personal injury may result. Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance. Be sure to consult Samsung Customer Service Center if you want to install the product at such a place. Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. Operation Warning There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. Contact Samsung Customer Service Center for repairs. To move the product, first disconnect all the cables from it, including the power cable. If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately and contact Samsung Customer Service Center. Do not let children hang from the product or climb on top of it. Children may become injured or seriously harmed. If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then contact Samsung Customer Service Center. Continued use can result in a fire or electric shock. - 8 - Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury. During a lightning or thunderstorm, power off the product and remove the power cable. Do not drop objects on the product or apply impact. Do not move the product by pulling the power cord or any cable. If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately. Do not lift or move the product by pulling the power cord or any cable. Do not use or keep combustible spray or an inflammable substance near the product. Ensure the vents are not blocked by tablecloths or curtains. An increased internal temperature may cause a fire. Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc). Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Center. Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product. Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Center. Caution Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time. Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). Dust accumulation combined with heat can cause a fire, electric shock or electric leakage. Use the product at the recommended resolution and frequency. Your eyesight may deteriorate. - 9 - Do not hold the product upside-down or move it by holding the stand. The product may fall and become damaged or cause an injury. Looking at the screen too close for an extended period of time can deteriorate your eyesight. Do not use humidifiers or stoves around the product. Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use. Do not touch the screen when the product has been turned on for an extended period of time as it will become hot. Store small accessories out of the reach of children. Exercise caution when adjusting the product angle or stand height. Your hand or finger may get stuck and injured. Tilting the product at an excessive angle may cause the product to fall and an injury may result. Do not place heavy objects on the product. Product failure or personal injury may result. Cleaning High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. " Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects. There is a risk of damaging the screen. " Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. Take the following steps when cleaning. 1. Power off the product and PC. 2. Disconnect the power cord from the product. " Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result. 3. Wipe the product with a clean, soft and dry cloth. Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean. Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product. Do not spray water or detergent directly on the product. 4. Connect the power cord to the product when cleaning is finished. 5. Power on the product and PC. - 10 - Correct posture to use the product Use the product in the correct posture as follows: Straighten your back. Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. Keep your eyes directly in front of the screen. Adjust the angle so light does not reflect on the screen. Keep your forearms perpendicular to your upper arms and level with the back of your hands. Keep your elbows at about a right angle. Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to the floor, and your arms lower than your heart. Do the Eye excercises or blink frequently, then eye fatigue will be relieved. - 11 - Preparations Installation Attaching the Stand " Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. " Disassembly is the reverse order of assembly. S24AM50* x 2 11 2 Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom of the stand base. 33 44 Place a soft cloth over the table to protect the product and place the product onto the cloth so that the front of the product is facing downwards. Push the assembled stand into the main body in the direction of the arrow as shown in the figure. Tightly fasten the connecting screw at the bottom of the main body. Stand assembly is complete. - 12 - S27AM50* / S32AM50* / S32AM70* x 2 11 2 34 Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom of the stand base. Fasten the large screw in the middle for assembly. 43 As shown in the figure, remove the product and foam cushion, and then place the product on the table with its front side facing the floor. 54 Push the assembled stand into the main body in the direction of the arrow as shown in the figure. Tightly fasten the connecting screw at the bottom of the main body. Stand assembly is complete. - 13 - S43AM70* x 3 x 4 1 21 As shown in the figure, remove the product and foam cushion, and then place the product on the table with its front side facing the floor. 3 43 Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected. Tightly fasten the connecting screw at the bottom of the stand base. Push the assembled stand into the main body in the direction of the arrow as shown in the figure. Tightly fasten the connecting screw at the bottom of the main body. 54 64 Stand up the monitor as shown in the figure. Hold the lower corners or edges of the product when moving it. Do not directly apply pressure on the screen. Do not hold the screen when moving the product. Do not hold the product upside down only by the stand. Stand assembly is complete. - 14 - Precautions for moving the product S24AM50* Hold the lower corners or edges of the product when moving it. Do not directly apply pressure on the screen. Do not hold the screen when moving the product. Do not hold the product upside down only by the stand. Do not press down on the product. There is a risk of damaging the product. S27AM50* / S32AM50* / S32AM70* Hold the lower corners or edges of the product when moving it. Do not directly apply pressure on the screen. Do not hold the screen when moving the product. Do not hold the product upside down only by the stand. Do not press down on the product. There is a risk of damaging the product. - 15 - Checking the space around the product Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. " The exterior may differ depending on the product. S24AM50* 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) S27AM50* / S32AM50* / S32AM70* 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) S43AM70* 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) 10 cm (3.93 Inches) - 16 - Adjusting the Product Tilt " The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. S24AM50* S27AM50* / S32AM50* / S32AM70* -4.0° (±2.0°) ~ 18.0° (±2.0°) -2.0° (±2.0°) ~ 22.0° (±2.0°) S43AM70* -2.0° (±2.0°) ~ 20.0° (±2.0°) -2.0° (±1.0°) ~ 2.0° (±1.0°) The product tilt can be adjusted. Hold the lower part of the product and adjust the tilt carefully. - 17 - Anti-theft Lock " An anti-theft lock allows you to use the product securely even in public places. " The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your antitheft locking device for details. " S24AM50* / S27AM50* / S32AM50* / S32AM70* model only. To lock an anti-theft locking device: S24AM50* S27AM50* / S32AM50* / S32AM70* 1. Fix the cable of your anti-theft locking device to a heavy object such as a desk. 2. Put one end of the cable through the loop on the other end. 3. Insert the locking device into the anti-theft lock slot at the back of the product. 4. Lock the locking device. An anti-theft locking device can be purchased separately. Refer to the manuals provided with your anti-theft locking device for details. Anti-theft locking devices can be purchased at electronics retailers or online. - 18 - Wall Mount Kit Specifications (VESA) " Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided. Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product. For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications. Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents. Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions. Do not mount the product at more than a 15 degree tilt. Standard dimensions for wall mount kits are shown in the table below. Model name VESA screw hole specs (A * B) in millimeters S24AM50* 100 x 100 S27AM50* S32AM50* S32AM70* 100 x 100 S43AM70* 200 x 200 C 7.8~9.8 mm 7.0~10.0 mm 11.0~13.0 mm Standard Screw Quantity M4 4 EA M4 4 EA M8 4 EA Wall mount bracket Product c " Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock. - 19 - Control Panel " You can turn on the product with the Power button at the bottom of the product, and then use the Control menu. The Control menu appears when the Power button is pressed while the product is On. S24AM50* S27AM50* / S32AM50* / S32AM70* S43AM70* Control menu Power Off: Turns off the product. SOURCE: Change the SOURCE. Volume Up / Volume Down: Adjust Volume. Channel Up / Channel Down: Change the Channel. " The functions related to the broadcast and channel are available only in some apps or external devices. Power indicator The LED turns on when the product is turned off. The LED blinks when the product enters the standby mode. " When 60 seconds elapses with no signal, the product enters the standby mode. In standby mode, the screen turns on again when any signal is input or any button is pressed on the remote control. The color and shape of parts may differ from what is shown. The screen may dim if the protective film on the SAMSUNG logo or the bottom of the product is not detached. Please remove the protective film. When using the buttons (excluding Power) on the Samsung Smart Remote, the receiver LED does not blink. Power button / Remote control sensor Short press: Moves to another item. Long press: Selects the current item. - 20 - Connections Using various connectors, you can also connect external devices. Ports " The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product. S24AM50* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. Connects to the AC/DC adapter. " For more information about connection to an external device, refer to Source Connection Guide. - 21 - S27AM50* / S32AM50* S32AM70* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. Connect to a USB device. Used to update the software. " This function is available only in M7 series. Connects to a source device using a USB Type-C cable. Compatible with a USB cable version 3.1 Gen2. " Lower version cables are not support video input function(Displayport ALT). The USB Type-C port can be connected to a notebook or mobile device for charging. " This function is available only in M7 series. Connect the power cord for product. " For more information about connection to an external device, refer to Source Connection Guide. - 22 - S43AM70* Port Description Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to a USB device. Used to update the software. " This function is available only in M7 series. Connect to a USB device. Connects to a source device using a USB Type-C cable. Compatible with a USB cable version 3.1 Gen2. " Lower version cables are not support video input function(Displayport ALT). The USB Type-C port can be connected to a notebook or mobile device for charging. " This function is available only in M7 series. Connect the power cord for product. " For more information about connection to an external device, refer to Source Connection Guide. - 23 - Tidying Up the Connected Cables S24AM50* 11 2 Tilt the display, as shown in the figure. 3 Connect the corresponding cables. Put both cables in the cable holder on the stand (HOLDER-STAND CABLE) to organize the cables, as shown in the figure. Assembly is complete. - 24 - S27AM50* / S32AM50* / S32AM70* 11 21 Connect the corresponding cables. 31 Pull the right side of the HOLDER-STAND CABLE to remove from the stand. The right side of the cable can be damaged when pulled forcibly. Put both cables in the cable holder on the stand (HOLDERSTAND CABLE) to organize the cables, as shown in the figure. Assembly is complete. - 25 - S43AM70* 11 2 Connect the corresponding cables. 31 Pull the right side of the HOLDER-STAND CABLE to remove from the stand. The right side of the cable can be damaged when pulled forcibly. Put both cables in the cable holder on the stand (HOLDERSTAND CABLE) to organize the cables, as shown in the figure. Assembly is complete. - 26 - Connection Guide You can view detailed information about external devices that can be connected to the product. Source Connection Guide It shows you how to connect various external devices, such as video devices, game consoles, and PCs using pictures. If you select the connection method and an external device, the connection details appear. Audio Device: HDMI (ARC), Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup, HDMI Troubleshooting " HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. Video Device: HDMI, HDMI Troubleshooting Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, Tap View, Samsung DeX PC: HDMI, USB-C, Screen Sharing (Wireless), Apple AirPlay, HDMI Troubleshooting Input Device: Remote control, Keyboard, Mouse, USB Gamepad, Bluetooth Device Game Console: HDMI, HDMI Troubleshooting External Storage: USB Flash Drive, Hard Disk Drive (HDD) " The connection method and available external devices may differ depending on the model. " Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). - 27 - Connecting to the Internet You can get access to the Internet through your product. Checking the Internet connection status Settings General Network Network Status View the current network and Internet status. Establishing a wireless Internet connection Settings General Network Open Network Settings Configure network settings to connect to an available network. Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information. " The image on your product may differ from the image above depending on the model and geographical area. " If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). " If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The product will connect automatically. " To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press the Select button. - 28 - Resetting Your Network Settings General Network Reset Network Restore the network settings to the factory default. Turning on the product with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the product using a mobile device connected to the same network as the product. " This function is available with a mobile device connected to the product through the SmartThings app or the Apple AirPlay function. Changing the name of the product Settings General System Manager Device Name You can change the name of the product on the network. Select User Input at the bottom of the list and change the name. - 29 - Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the product screen through Smart View or Tap View. For information on how to share the screen with your mobile device, refer to Smartphone Screen Sharing (Smart View). Source Connection Guide To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control. Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio. Use AirPlay if you are an iPhone or iPad user. For more information, refer to Guide Smartphone Apple AirPlay. Source Connection Using the Tap View By tapping the mobile device on your product, you can watch mobile device's screen through the product screen. " This function may not be supported depending on the model. " This function is available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View on your mobile device. " For more information about configuration, refer to 'Enabling the Tap View' below for how to set. 2. Turn on the screen of your mobile device. 3. Tap your mobile device on the product. The product screen switches to mobile device's screen. 4. Watch mobile device's screen on the product screen. " This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the product. " Be sure to tap away from the product screen and bezel corners. It may scratch or break the product or mobile device screen. " We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the product. Enabling the Tap View Enable Tap View in the SmartThings app. " Depending on the SmartThings app version, you may need to register the product with your mobile device. 1. Launch the SmartThings app on your mobile device. 2. Select Settings ( ) in SmartThings app on your mobile device. 3. Set the Tap View to on. " Upon connection for the first time, select Allow on a pop-up window of the product. - 30 - Switching between external devices connected to the product You can switch between product programs and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the product's screen. " On the standard remote control, press the SOURCE button. " When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device. " This function may not be supported depending on the device and geographical area. Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen. Sources Edit Add to Home Sources " The image on your product may differ from the image above depending on the model and geographical area. 1. Move the focus to a connected external device. 2. Press the up directional button. The following functions become available: " Available functions may differ depending on the port type. 1 Edit You can rename the input ports and change the device icons. 2 Add to Home You can add the port of an external device to the Home Screen for quick switching. - 31 - Enabling the Auto Source Switch+ Settings General System Manager Auto Source Switch+ The screen of a new source appears automatically. Using additional functions You can use the following features on the Source screen. Remote Access Use the product to access your PC via remote PC or Screen Sharing (Wireless). " For more information, refer to "Using Remote Access." Connection Guide Displays device connection instructions. " For more information, refer to "Connection Guide." Samsung TV Plus While the product is connected to the Internet, you can watch popular programs or highlights for each theme through a virtual channel at any time. As with regular channels, the product provides the daily program schedules for Samsung TV Plus. " This function may not be supported depending on the model or geographical area. - 32 - Connection Notes When connecting an external device, note the following: " The number of connectors, and their names and locations may differ with the model. " Refer to the external device's operating manual when connecting it to the product. The number of external device connectors, and their names and locations may differ with the manufacturer. Connection notes for HDMI The following types of HDMI cables are recommended: High Speed HDMI Cable High Speed HDMI Cable with Ethernet Premium High Speed HDMI Cable Premium High Speed HDMI Cable with Ethernet Ultra High Speed HDMI Cable Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less. Using a non-certified HDMI cable may result in a blank screen or a connection error. Some HDMI cables and devices may not be compatible with the product due to different HDMI specifications. This product does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardized by the IEEE. Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality. Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable. When the product is connected to an external device, such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the product continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device. " This function may not be supported depending on the model. - 33 - Connection notes for USB Type-C " This function is available only in M7 series. Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate depending on the cable specification and condition. Do not quickly connect or disconnect the connector and power cable, because it requires some time. Due to the compatibility issue, the function may not be available when any Thunderbolt device is connected using a cable. When charging with a USB Type-C cable, malfunction may occur depending on the device type. In this case, use the provided charger or consult the manufacturer of the device. Connection notes for computers For the resolutions supported by the product, refer to "Read Before Connecting a Computer (Supported Resolutions)." If you want to connect your PC and product wirelessly, both of them must be connected to each other on the same network. When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network's configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device. Connection notes for mobile devices To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual. To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual. The mobile device and your product must be connected to each other on the same network. Use AirPlay if you are an iPhone or iPad user. For more information, refer to Guide Smartphone Apple AirPlay. Source Connection " This function may not be supported depending on the model. The video or audio may stop intermittently, depending on network conditions. When sharing content with other network-based devices, such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network's configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device. - 34 - Remote Control and Peripherals You can control product operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 35 - About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 36 - Button (Power) (Voice Assistant) (Color / Number button) (Picture Mode) (Remote Access) Directional button (up/down/ left/right) Select Turns the product on or off. Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. " The supported Voice Assistant's languages and features may differ by geographical region. " This function may not be supported depending on the model or geographical area. Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately. Use this button to access additional options that are specific to the feature in use. Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc. Changes the Picture Mode. " This function may not be supported depending on the model or geographical area. You can use the product to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. " This function may not be supported depending on the model or geographical area. Moves the focus. Selects or runs a focused item. When pressed while you are watching a broadcast program, detailed program information appears. - 37 - Button (Return) (Smart Hub) (Play/pause) (Volume) (Channel) (Launch app button) Description Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a program, the previous channel appears. Press to return to the Home Screen. When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. Press the button to use the recording or Timeshift function while watching the broadcast. Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears. Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel List screen appears. Press and hold the button up or down to quickly change the channel. Launch the app indicated by the button. " This function may not be supported depending on the model or geographical area. " In standby mode, press any button on the remote control to turn on the screen. " The functions related to the broadcast and channel are available only in some apps or external devices. " Use the Samsung Smart Remote less than 6 m from the product. The usable distance may vary with the wireless environmental conditions. " The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area. " To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the product using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)". - 38 - Connecting the Samsung Smart Remote to the product Connect the Samsung Smart Remote to your product to operate the product. When you turn on the product for the first time, the Samsung Smart Remote pairs to the product automatically. If the Samsung Smart Remote does not pair to the product automatically, point it at the front of the product, and then press and hold the and buttons simultaneously for 3 seconds or more. " The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area. " For more information about the Samsung Smart Remote, refer to "About the Samsung Smart Remote". " S24AM50* models are not supported. - 39 - Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the product's remote control to control external devices that are connected to the product by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet+ and using their menus Settings General External Device Manager Anynet+ (HDMI-CEC) 1. Set Anynet+ (HDMI-CEC) to On. 2. Connect an HDMI-CEC-compliant device to the product. 3. Turn on the connected external device. The device is automatically connected to the product. After the connection process is finished, you can access the menu of the connected device using your product remote and control the device. " The connecting process can take up to 2 minutes to complete. Read before connecting an Anynet+ (HDMI-CEC) device " Anynet+ (HDMI-CEC)-enabled devices must be connected to the product with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC). " Anynet+ cannot be used to control external devices that do not support HDMI-CEC. " The product remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-CEC)-enabled device again. " Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC, and only when those devices are either in standby mode or turned on. " Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters. Anynet+ (HDMI-CEC) can control only one home theater system. " To listen to 5.1 channel audio from an external device, connect the device to the product via an HDMI cable. - 40 - Controlling the product with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the product. Settings General External Device Manager Input Device Manager You can connect a keyboard, mouse, or gamepad to make it easier to control the product. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. " If you connect a mouse, it is available only in the Internet app and Remote Access function. " XInput USB gamepads are supported. " For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device). Connecting a Bluetooth keyboard, mouse, or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List " If your device was not detected, position the keyboard close to the product, and then select Refresh. The product scans for available devices again. " If you connect a mouse, it is available only in the Internet app. " For more information, refer to the Bluetooth device's user manual. " This function may not be supported depending on the model or geographical area. - 41 - Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen. Windows key Displays the product settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Color buttons / / / F5 key Displays the Home Screen F6 key Displays the Source screen F7 key Displays the Channel List F8 key Mutes the sound F9 / F10 key Adjusts the volume F11 / F12 key Changes the channel Page Up / Page Down Scrolls a web page displayed by the Internet app. Left-click Available only in the Internet app. You can click a menu or link to start a function as you do on a PC. Right-click Available only in the Internet app. You can use the following functions: " The options displayed in the menu may differ depending on the selected item. Open Open Link in New Tab Enable Scroll Mode " The key operation may differ depending on some apps or the keyboard. - 42 - Setting up the input devices Settings General External Device Manager Input Device Manager Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your product. Recommended text Options Predict Next Character " The image on your product may differ from the image above depending on the model and geographical area. 1 Recommended text When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one. - 43 - 2 Options Select on the virtual keyboard screen. The following options are available: " The options available may differ depending on the function running currently. Recommended text Reset Recommended Text Memory Accented Character Preview Predict Next Character (when using direction buttons) Language 3 Predict Next Character Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one. - 44 - Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. " Some Smart Hub services are paid services. " To use Smart Hub, the product must be connected to the Internet. " Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. " Smart Hub service outages can be caused by disruptions in your Internet service. " To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Privacy by navigating to Settings Terms & Privacy. " If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub). - 45 - Displaying the Home Screen Press the button. Sources HDMI 1 USB Remote Access Connection Guide Sources " The image on your product may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen. 1 Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons. Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. Sound Mode You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup. Sound Output You can select which speakers the product uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List. " Connecting Bluetooth speaker may not be supported depending on the model or geographical area. - 46 - Game Mode You can enable game mode to optimize the product's settings for playing video games with a gaming console, such as a PlayStationTM, XboxTM, or Nintendo SwitchTM. To turn Game Mode on or off, press the Select button. " For more information, refer to "Setting the Viewing Environment for External Devices." " This function is only available when an external input source is being used. " This function may not be supported depending on the model. Ultrawide Game View You can change the aspect ratio of the game screen to Wide for immersive gaming. " Ultrawide Game View is only available on source devices which support 21:9 outputs, and may function differently depending on the game or content being viewed. " When the Ultrawide Game View is turned on or off for the first time, the setting for Multiple displays may need to be adjusted. Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation. Caption You can watch broadcasts with captions. To activate or deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts. " This function may not be supported depending on the model or geographical area. Sleep Timer You can have the product automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the product turns off automatically, press the up directional button, and then select Set Up Off Timer. Network You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings. Color Tone You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button. - 47 - Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format. " HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. " This function may not be supported depending on the model or geographical area. Device Care You can run Device Care to diagnose and optimize your product. Device Care can also check and optimize the product's storage. If any problem is found, the product can call for technical support. All Settings Display the Settings menu. " This function may not be supported depending on the model or geographical area. 2 Search You can search for channels, programs, movie titles, and apps from Smart Hub. " To use this feature, the product must be connected to the Internet. " This function may not be supported depending on the model. 3 Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your product. " To use this feature, the product must be connected to the Internet. " For more information, refer to "Using the Apps Service." - 48 - 4 Source You can select an external device connected to the product. " For more information, refer to "Switching between external devices connected to the product." 5 Home This menu appears first when you press the button. Then you can quickly access Samsung Account, Notification, or Privacy Choices. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. " For more information, refer to "Using a Samsung account." Notification You can view a list of notifications for all events that occur on your product. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device. If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available: Delete All You can delete all your notifications. Settings You can select services you want to be notified about. When you select Allow sound, notifications are displayed with a notification sound. Privacy Choices You can view and set the privacy policy for Smart Hub and various other services. - 49 - Move Remove " The image on your product may differ from the image above depending on the model and geographical area. 6 Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen. 7 Removing an item on the Home Screen Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then select Remove in option menu. The selected app is deleted. " You can add the apps you want to use often to the Home Screen using Apps. To add your favorite apps to the Home Screen, refer to "Managing installed apps." - 50 - Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub When you set Autorun Smart Hub to on, the product displays the Home Screen automatically when you turn the product on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General Smart Features Autorun Last App If Autorun Last App is set to on, the last used app is automatically run when you turn on the product. You can turn this function on or off. Press the Select button at the current menu. " This function may not be supported depending on the app. Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub " You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000". You can set the PIN in Settings General System Manager Change PIN. - 51 - Using a Samsung account Create and manage your own Samsung account. Settings General System Manager Samsung Account " You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account. " You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the product and the Samsung website. Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Account Create Account You can also create a Samsung account at https://account.samsung.com. - 52 - Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account, you can use the following functions: Sign Out When multiple people share the product, you can sign out of your account to prevent others from seeing it. " To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out. Edit Profile You can edit your account information. " To protect personal information, enter Edit Profile and then Sign-in Method is set to Profile image selection and password entry (High security). " If you want the product to log you into your account automatically whenever you turn on the product, click Stay Signed In. Payment Info You can view or manage your payment information. Back up You can back up the product settings to your Samsung Cloud storage. When resetting or replacing the product, you can also restore its settings with the backed-up settings. Sync Internet Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices. Remove Account You can delete an account from the product. Although you have deleted your Samsung account from the product, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http://account.samsung.com). Terms & Conditions, Privacy Policy You can view the user agreement and privacy policy. " For more information about the terms and conditions, privacy policy, select View Details. - 53 - Using Remote Access Use the product to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. Source Remote Access You can use the product to access your PC via Remote PC, Screen Sharing (Wireless) or Cloud Service. " For easy computer use, connect a keyboard and a mouse to your product in advance. Remote Access secured by Knox Access to remote PC and your work resources with this function. Featured Functions Remote PC Screen Sharing (Wireless) Added Cloud Services Samsung DeX Office 365 Add Cloud Service " The image on your product may differ from the image above depending on the model and geographical area. Connecting a Remote PC Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password and select a correct protocol. If there is any computer that can be accessed via the same network, the found IP and protocol are displayed. " To register a frequently used PC, move the focus to Manage User Profiles, and then press the Select button. When a pop- up window appears, select Add, and then enter the PC information. " When your PC enters in power saving mode, connection is not available. It is recommended to cancel the power saving mode. - 54 - 1. Configure your computer's settings to use the Remote Access function. " Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. " Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. Windows OS: 1)Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties. 2)Click Advanced System Settings. The System Properties window appears. 3)Click the Remote tab and then select the Allow Remote Assistance connections to this computer. Mac OS: 1)Select Menu System Preferences and then click Sharing. 2)Select the Screen Sharing and Remote Login check box. 3)Run the resolution changing app downloaded from App Store and then change the resolution to 1440 x 900 or lower. " If you do not change the resolution in Mac OS, the previous image may appear while connecting a remote computer. - 55 - 2. Enter the required settings for connecting the computer remotely. PC/Profile Username Protocol Password Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". Manage User Profiles IP address or profile Enter a username. RDP (for Windows users) Enter a password. Remember my credentials (PC/Profile, Username, Protocol and Password) Connect Cancel " The image on your product may differ from the image above depending on the model and geographical area. 1 Enter the IP address of the PC you want to connect to. In case of Windows, when the computer to connect is within the same network (router/AP), run "cmd" command in Settings Network and Internet View Network properties or in Start Run, and then run "ipconfig" to check the IPv4 address of the computer. In case of Mac, you can check the IP address in Settings Remote Access. When the product and computer are not within the same network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer. Home Office Monitor Home PC Router/AP Internet Router/AP Monitor Office PC 2 Enter the of the computer. How to check the Username: Control Panel User Account Control in Windows, System Preferences Users & Groups in Mac. 3 Select the Protocol for the computer's OS. (Windows: RDP, Mac: VNC) 4 Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - 56 - Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a folder. " For more information, refer to "Playing pictures/video/music." To use this function, the folder sharing option on the computer to access must have been enabled as shown below: Windows OS: 1. Run Windows Explorer and then move to the folder to share. 2. Right-click the folder and then click Properties. 3. After the Properties window appears, click the Sharing tab and then click Advanced Sharing. 4. After the Advanced Sharing window appears, select the Share this folder check box. Mac OS: 1. Select Menu System Preferences and then click Sharing. 2. Select the File Sharing check box. 3. To add a folder to share, click the Add+ button at the bottom. 4. Select a folder and then click Add+. " When playing a video file via a remote computer, the screen or sound breaking may be encountered. - 57 - Using Screen Sharing (Wireless) Follow the instructions on the screen to adjust the PC settings and wirelessly connect the product to the PC. " This function is only available for PCs that support wireless screen sharing. " This function is supported by Windows 10. " You can connect AirPlay in Mac. Using Samsung DeX Samsung DeX can be connected from the product via wireless network. When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen instructions. " This function is available only on mobile devices that support the wireless Samsung DeX. Using Office 365 You can read or create a document after accessing the Office 365 website. " Run the browser in full-screen mode. " URL modification is impossible in the Office 365 page. Adding the Cloud Service Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access. " To add the cloud service, you must be signed in to your Samsung account. " The number of cloud services that can be added to Remote Access is limited. - 58 - Using Cloud Service You can access the cloud service by selecting the cloud service icon added to Remote Access. " The screen on the web page may differ from that of a computer. " You can copy or paste any text. Some image formats are supported. " For easy and secured login in Cloud Service, Remote Access Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or Remote Access Pass. Set Samsung Pass or Remote Access Pass to Use in Source Remote Access Run the Remote Access browser (Additionally select Office 365 or Add Cloud Service) Internet Menu Settings. Remote Access Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your product. However, the log in to Remote Access Pass may not work depending on the site policy. " To securely access the cloud service, you can use the browser's automatic shutdown or clear the history logs. " Before accessing the cloud service, refer to "Read Before Using the Internet Function." The cloud service supports the following keyboard shortcuts: F1: Returns to Remote Access's Home screen. F8: Mutes the sound. F9/F10: Adjusts the volume. F11: Switches between full screen or default screen. - 59 - Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your product. " To use this feature, the product must be connected to the Internet. " When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the geographical area. Apps Editor's Choice Most Popular " The image on your product may differ from the image above depending on the model and geographical area. 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. " If you are signed out of your Samsung account, select Sign In to sign in. " If you want to download new apps using Apps, first sign in to your Samsung account. 2 App Search You can search for available apps. 3 Settings You can manage the installed apps. - 60 - Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. " You can view installed apps on the Settings screen. " If the product's internal memory is insufficient, you can install some specific apps on a USB device. " You can run an app installed on a USB device only when the USB device is connected to the product. If the USB device is disconnected while an app is running, the app is terminated. " You cannot run an app installed on a USB device on a PC or another product. Launching an app You can run the app desired from Downloaded App. The icons below appear within the selected app's icon and indicate the following: : The app is installed on a USB device. : The app has a password. : The app needs to be updated. : The app supports the mirroring function. - 61 - Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details " The image on your product may differ from the image above depending on the model and geographical area. 1 Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. " Ensure that the related app data is also removed when you remove an app. " Standard apps cannot be uninstalled. 2 Adding apps to the Home Screen 1. Select an app to add. 2. Select Add to Home. 3. After the Home Screen appears, move the selected app to the desired location. 4. Press the Select button. The selected app is added to the Home Screen. " If the selected app is already added to the Home Screen, this function is disabled. - 62 - 3 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. " To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in System Manager Change PIN. 4 Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button. The selected app is moved. " This function may not be supported depending on the model or geographical area. 5 Reinstalling an app 1. Select the app to install again. 2. Select Reinstall. Reinstallation starts. 6 Checking the app information details 1. Select the app to check. 2. Select View Details. The app information screen appears. " You can rate an app on the View Details screen. 7 Automatically updating apps To automatically update the installed apps, set Auto Update to ON. " Automatic update is enabled only when the product is connected to the Internet. Settings General - 63 - Playing pictures/video/music Play media content stored on your USB devices, mobile devices, cameras, PCs, etc. Source Connected Device Samsung USB Samsung USB Filter By : All Sort By : Title Options " The image on your product may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the product. " You cannot play media content if the content or the storage device is not supported by the product. For more information, refer to "Read Before Playing Photo, Video, or Music Files." " Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device. 1 Filter By Filters the media content by type of media. - 64 - 2 Sort By Sorts the content list by Title or Date. " This function may not be supported depending on the type of external device. 3 Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. Playing multimedia content on a PC or mobile device 1. Select a device with media content in Source. The media content list in the device appears. 2. Select a media content item from the list. The selected content is played. " The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted. " Content on devices connected to the product via your network may not play smoothly due to network communication problems. If this occurs, use a USB device. Playing multimedia content on a USB device 1. Connect a USB device to the USB port. 2. When a pop-up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device. " If a USB device that contains the content you want to play is already connected to the product, select the USB device in the Source screen. 3. Select a content item to play from the list. The selected content is played. Listening to your mobile device sound through the speaker using Sound Mirroring 1. Search for and connect to your product from the (Bluetooth) device list on your mobile device. 2. Select media content to play on your mobile device. The selected media is played through the speaker. " If the product and the sound bar are connected wirelessly, the operation may be restricted. " This function may not be supported depending on the model or geographical area. - 65 - Buttons and functions available while playing multimedia content Press the Select button while playing any video, or photo content. The following buttons appear. " The provided buttons and functions may not be supported depending on the model or geographical area. " The available buttons and functions may differ with the content you are viewing or playing. Pause, Play Pauses or plays the multimedia content. Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. - 66 - Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. " This function may not be supported depending on the file format. Stop Stop the contents being played. Previous / Next Displays the previous or the next multimedia content file. Rewind / Fast Forward You can use the following functions when the video is paused. Note that with the video paused, the product does not play audio. Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option or press the button. Repeat Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly. Shuffle Plays music files in random order. - 67 - Picture Off Plays music files with the screen off. Fit to screen Fits a photo to the screen. Rotate left / Rotate right Rotates a photo left or right. Zoom Zooms in a photo. Background Music Pauses or resumes the background music while the product displays photos. " This function is available after enabling the Background Music option. Options " The available options may differ with the model and content. Function Slideshow Speed Description Sets the slideshow speed. " If there is only one image file in the USB device, the slide show is not played. Slideshow Effect Applies transition effects to the slide show. " If there is only one image file in the USB device, the slide show is not played. Background Music Plays background music as you set in the pop-up window while the product displays photos. " The music files must be saved in the same USB device as the photo files. " To pause the background music, select Background Music on the playback screen bottom. Subtitles You can set the detailed subtitle options, such as the language, sync, size, and color. " If subtitles are not displayed correctly, check the encoding setting. Rotate Rotates the video. Audio Language Changes the audio language. " This function is only available if the video supports multi-track sound. Information Displays detailed information about the current multimedia content. - 68 - Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or product to control your product. " This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) " Bixby is available only when the product is connected to the Internet. " To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account. " Bixby only supports some languages, and the supported functions may differ depending on the geographical area. " Bixby may not be supported depending on the model or geographical area. Starting Bixby with voice You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby", and the Bixby icon at the bottom of the product screen is activated in Listen mode. Continue speaking. " For best results, you need to be within 10 feet (3-4 m) of your product. For more information, refer to "Voice Assistant Issues" " These functions may not be supported depending on the model or geographical area. - 69 - Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. To view the Bixby guide, press the button once: When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen. - 70 - Learning about the Explore Bixby Screen Explore Bixby You can say something like: All Services " The image on your product may differ from the image above depending on the model and geographical area. 1 My Profile Log out after going to the My Profile screen. " If you are signed out of your Samsung account, select My Profile to sign in. " These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings). 2 Tutorials The pop-up window on using Bixby appears. 3 Settings You can change the settings for using Bixby. " These functions may not be supported depending on the model or geographical area. " These functions can be set in Bixby Voice settings ( Settings General Voice Bixby Voice settings). Language You can change Bixby's language. " The languages of the product and other apps will not change. " Bixby only supports some languages. - 71 - Voice response You can change or turn off Bixby's voice. " This function may not be supported depending on the language selected for Bixby. Voice Wake-up You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again ( Explore Now Settings General Voice Wake-up). " This function can be used only when the sound sensor at the bottom of the product is active. " For best results, you need to be within 10 feet (3-4 m) of your product. For more information, refer to "Voice Assistant Issues" " The Voice Wake-up function may not be supported depending on the model or geographical area. Sound feedback Play a sound when Bixby starts and stops listening. " This function may not be supported depending on the model. Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services. About Bixby Voice Displays the detailed terms and conditions. 4 Recommended commands Displays recommended commands you can use to control the product with Bixby given the current context. If you do not want to see the recommended commands, set Voice Hint to Off ( Voice Hint). Settings General Voice 5 All Services You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the product with various voice commands. - 72 - Read Before Using Bixby The supported voice interaction languages and features may differ depending on the geographical area. If the language set differs from the language of your country, some features are not available. Bixby is available only when the product is connected to the Internet. Even if the product is connected to the Internet, there may be no response due to a Bixby server error. The existing functional specifications may be changed if Bixby is updated. Bixby is available only on product that support it and come with remote controls that have a microphone. Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly. Searched results may not provide complete results. You may be required to pay for some apps. Consequently, you may encounter a service application or contract. To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data. To use the Bixby function, you must: Agree to Smart Hub's Terms of Use. Agree to a guidance regarding the collection and use of personal information for the Smart Hub service. Consent to the collection and use of personal information for the voice interaction-based service. Provisions for using Bixby The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (product sound and ambient noise). - 73 - Picture and Sound You can change the settings for the picture and the sound according to your preference. Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode You can select the Picture Mode that provides the best viewing experience. " Available Picture Mode may differ depending on the external device. Dynamic Makes the picture brighter and clearer in bright viewing environments. Standard Is the default mode suitable for general viewing environments. Natural Movie FILMMAKER MODE Setting a Eye Care Settings Picture Eye Care Adaptive Picture Eye Saver Mode - 74 - Configuring advanced picture settings Settings Picture Expert Settings Configure the screen settings to your taste by using the following functions: " Some Expert Settings features may not be supported depending on the PC input, source devices connection, using Apps and Eye Care operation. Brightness " To use the flicker free function in M70, be sure to set the brightness to 25 or higher. Contrast Sharpness Color Tint (G/R) Apply Picture Settings Picture Clarity Settings " When LED Clear Motion is set to On, the screen appears darker than when it is Off. " This function may not be supported depending on the model. Contrast Enhancer Film Mode " This function is only available when the input signal is product, AV, Component (480i, 1080i), or HDMI (1080i). Color Tone White Balance Gamma Shadow Detail RGB Only Mode " This function may not be supported depending on the model. Color Space Settings Reset Picture - 75 - Setting the Viewing Environment for External Devices You can optimize the product for viewing specific video formats. Using Input Signal Plus Settings General External Device Manager Input Signal Plus Expands the input signal range for HDMI, USB-C connections. " When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the product screen may flicker. " When you connect the product to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the Input Signal Plus function may not be available. In this case, turn off the Input Signal Plus function. " For more information, refer to "Supported Resolutions for UHD Input Signals." " This function may not be supported depending on the model or geographical area. Using HDMI Black Level Settings General External Device Manager HDMI Black Level Use HDMI Black Level to adjust the black level to compensate for low black levels, low contrast, or dull colors generated by external devices connected to the product via an HDMI cable. " This function is only available when the input signal connected to the product via an HDMI connector is set to RGB444. - 76 - Changing the Picture Size and Position Change the picture size and position for your product. Changing the picture size settings Settings Picture Picture Size Settings Picture Size You can adjust the current screen size for viewing. " Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." Filling the picture in the screen Settings Picture Picture Size Settings Fit to Screen " This function may not be supported depending on the Picture Size setting. Adjusting the picture position Settings Picture Picture Size Settings Zoom and Position " This function is available only if Picture Size is set to Custom. - 77 - Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode You can select the available sound mode that you prefer for a content type or your listening environment. " When an external device is connected, Sound Mode may change accordingly. " This function may not be supported depending on the model. Configuring advanced sound settings Settings Sound Expert Settings You can personalize the sound quality by adjusting the following settings. Balance Equalizer " This function is not available when the Sound Mode function is set to Adaptive Sound or Amplify. " The name and properties of this function may appear differently depending on the connected external device. Digital Output Audio Format Select the digital audio output format. If you select the Auto option, the audio device outputs automatically in a supported format. If you select the Pass-Through option, audio data is output with no processing. - 78 - Dolby Atmos Compatibility You can set the product to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to On if the audio device connected via HDMI (ARC) supports Dolby Atmos. The product screen may flicker when this function is turned on or off. " If this function is on, set Digital Output Audio Format to Auto. Auto Volume Automatically adjusts the sound to a certain level when changing channels or switching to another external input. Sound Feedback Reset Sound - 79 - Using the Sound Support Functions Configure the sound settings for your product. Selecting speakers Settings Sound Sound Output You can select which speakers the product uses for audio output. " External speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported. " Refer to the sound bar's user manual when connecting it to the product. Listening to the product through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You can connect Bluetooth audio devices to the product. They must be paired using the product's Bluetooth function. Refer to the user manual for your audio device such as Bluetooth speaker, sound bar, and headphones for detailed connection and usage. " If the product fails to find a Bluetooth audio device, place the device closer to the product, and then select Refresh. " When you turn on a paired Bluetooth audio device, the product detects it automatically, and then displays a pop-up window. Use this pop-up window to activate or deactivate the Bluetooth audio device. " The sound quality may be affected by the condition of the Bluetooth connection. " Before using a Bluetooth audio device, refer to "Read Before Using Bluetooth Devices." " This function may not be supported depending on the model. - 80 - Listening to the product through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the product, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar. A surround sound configuration can be used if all of the following conditions are met: Two or more Samsung wireless speakers of the same type must be connected to the same wireless network. The Samsung audio devices that support the Wi-Fi function must be connected to the same wireless network as the product. " Surround sound configurations with a sound bar may not be supported depending on the product. " If you activate the Screen Mirroring function while using Samsung audio devices that support the Wi-Fi function, the Wi-Fi connection is disconnected. " Mismatched video and audio lip-syncing may occur depending on the device type. - 81 - System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time You can set the Clock Set manually or automatically. Once the Clock is set, you can view the current time on the product anytime. You must set the clock in the following cases: The power cable is disconnected and then connected. The Clock Mode is changed from Auto to Manual. The product is not connected to the Internet. Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. Time Zone Selects your time zone. " This function is only available when the Clock Mode is set to Auto. " This function may not be supported depending on the model or geographical area. DST Automatically adjusts for Daylight Saving Time (DST). " This function is only available when the Clock Mode is set to Auto. - 82 - Changing the current time Settings General System Manager Time Clock Set Time Offset adjusts the time through a network connection. " This function is available only when Clock Mode is set to Auto, the product fails to receive time information through normal broadcast signals, and the product is connected to the Internet through a local area network. Setting the clock manually Settings General System Manager Time Clock Set You can set the date and time. Using the sleep timer Settings General System Manager Time Sleep Timer You can use this function to automatically shut off the product after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the product. " This function may not be supported in some viewing modes. Turning off the product using the off timer Settings General System Manager Time Off Timer You can set Off Timer to shut off the product automatically at a specific time. Off Timer is only available if the Clock has been set. " To use this function, first set the Clock Set ( Settings General System Manager Time Clock Set). " This function may not be supported in some viewing modes. Using the Standby Mode Timer Settings General System Manager Time Standby Mode Timer Choose your Standby Mode time. After the set time has elapsed, your screen will go into Standby Mode automatically. " This function may not be supported in some viewing modes. " This function may not be supported depending on the model or geographical area. - 83 - Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the product's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Activate a screensaver when your product displays a still image for 2 hours or more. " This function may not be supported in some viewing modes. Reducing the energy consumption of the product Settings General Eco Solution You can adjust the brightness level of the product reduce overall power consumption, and prevent overheating. " This function may not be supported depending on the model. Ambient Light Detection Automatically adjusts the brightness level of the product, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Minimum Brightness When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the product screen. This function acts only when the value is less than the setting in Settings Picture Expert Settings Brightness. Power Saving Mode Adjust the brightness settings to reduce the product's power consumption. Motion Lighting Adjusts the brightness in response to on-screen movements to reduce power consumption. Auto Power Off Automatically turns off the product to reduce unnecessary power consumption if the Controller and the remote control are not used for the set period of time. - 84 - Updating the Software View your software version and update it if necessary. [ DO NOT turn off the product's power until the update is complete. The product will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update. Settings Support Software Update Updating through the Internet Settings Support Software Update Update Now " Updating from the Internet requires an active Internet connection. Updating through a USB device Settings Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the product to update. " To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the product will not be able to locate the update package. Updating the product automatically Settings Support Software Update Auto Update If the product is connected to the Internet, you can have the product's software update itself automatically while you are watching the product. When the background update is completed, it is applied the next time the product is turned on. If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off. " This function may take a longer time if another network function is running concurrently. " This function requires an Internet connection. - 85 - Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press the CC/VD button or press and hold the MUTE button for 1 second or more. You can easily turn on or turn off the functions, such as Voice Guide, Picture Off, Video Description, Caption, High Contrast, Enlarge, Multi-output Audio, Slow Button Repeat, Accessibility Settings, etc. " On the Samsung Smart Remote, press and hold the (Volume) button for 1 second or more. " Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled. " The shortcut menus may not appear depending on the model or geographical area. Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the product provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other product functions, and various content in the Internet, and in Search. You can go to Voice Guide, and then press the Select button to turn the function on or off. " The Voice Guide is provided in the language that is specified on the product Language. However, some languages are not supported by Voice Guide even though they are listed in the product Language. English is always supported. " For more information about the product Language settings, refer to "Changing the menu language." - 86 - Changing the volume, speed, pitch, and the product background volume of the Voice Guide You can configure the volume, speed, pitch, and the product background volume of the voice guide. The product screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the product screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the product screen turns back on. White text on black background (high contrast) Settings General Accessibility High Contrast You can change Smart Hub and setting menu screens to white text on a black background and change the transparent product menus to opaque automatically so that text can be more easily read. " If High Contrast is on, some Accessibility menus are not available. Enabling audio for the video description function Settings General Accessibility Video Description You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service. Setting the screen to black and white Settings General Accessibility Grayscale You can change the color of the product screen to black and white to sharpen blurred edges caused by colors. " If Grayscale is on, some Accessibility menus are not available. " This function may not be supported depending on the model or geographical area. Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge You can enlarge the size of the font on the screen. To activate, set Enlarge to On. - 87 - Showing captions Settings General Accessibility Caption Settings Set Caption to On to watch programs with the captions displayed. " Captions are not displayed by programs that do not support captions. " This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control. Splitting the caption Settings General Accessibility Caption Settings Separate Closed Caption You can display the caption in the area separated from the broadcast screen. Selecting the caption language Settings General Accessibility Caption Settings Caption Mode Default / CC1 ~ CC4 / Text1 ~ Text4 Operates in when a signal is supplied from an external device to the product. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.) Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4 Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast. Setting the digital caption related options Settings General Accessibility Caption Settings Digital Caption Options You can change the font color, background color, size settings, and position, etc. " The foreground and background colors and opacity settings cannot be the same. " The Position function is activated only for programs that support broadcast captions. - 88 - Listening to the product through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the product speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the product speaker. " This function may not be supported depending on the model. " When you connect the Bluetooth headphone to the product, Multi-output Audio is activated. For more information, refer to "Listening to the product through Bluetooth devices." Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval. - 89 - Using Voice Assistants on the product You can change the settings of a Voice Assistant after selecting it. " This function may not be supported depending on the model or geographical area. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your product. " To use this function, the product must be connected to the Internet. " This function may not be supported depending on the model or geographical area. " Voice Assistant only supports some languages, and the supported functions may differ depending on the geographical area. " The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. Bixby / Google Assistant " To use the Voice Assistant, follow the instructions on the product screen to enable the selected Voice Assistant. " To change the settings for Voice Assistant, run the Settings menu under each Voice Assistant ( General Voice Voice Assistant). Settings " To enable the Settings menus for each Voice Assistant, log in each Voice Assistant. " For an example of Voice command, see the Settings menus for each Voice Assistant. - 90 - Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language Setting up a password Settings General System Manager Change PIN The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." " If you forget your PIN, you can reset it with your remote control. With the product turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000." On the Samsung Smart Remote: Press . (Volume) button. Volume Up Volume Down Volume Up Selecting Usage or Retail Mode Settings General System Manager Usage Mode You can set the product for retail environments by setting Usage Mode to Retail Mode. " For all other uses, select Home Mode. " Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the product settings automatically reset after a preset amount of time. " This function may not be supported depending on the model. - 91 - Managing External Devices Settings General External Device Manager Device Connect Manager When you connect external devices, such as mobile devices or tablets connected to the same network as the product so you can share content, you can view the list of allowed devices and connected devices. Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the product. Device List Manage a list of external devices registered to the product. Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone, iPad, or Mac on the product screen. " This function may not be supported depending on the model. Restoring the product to the factory settings Settings General Reset You can restore all product settings to the factory defaults. " For more information on Reset, refer to the user manual that came with the product. - 92 - Precautions and Notes You can get instructions and information that you must read after installation. Read Before Using Apps Read this information before using Apps. If you want to download new apps using Apps, first sign in to your Samsung account. Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability. Services and content availability are subject to change without prior notice. Samsung takes no legal responsibility whatsoever for any interruption of app services caused by the service provider for any reason. Application services may be provided in English only and available content may differ with the geographical area. For more information about applications, visit the applicable service provider's website. An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate automatically depending on the network environment. If this occurs, check your Internet connection and try again. Application services and updates may become unavailable. Application content is subject to change by the service provider without prior notice. Specific services may differ with the version of the application installed on the product. An application's functionality may change in future versions of the application. If this occurs, run the application's tutorial or visit the service provider's website. Depending on the service provider's policies, certain applications may not support multitasking. - 93 - Read Before Using the Internet Function Read this information before using the Internet function. File download is not supported. The Internet function may not be able to access certain websites, including websites operated by certain companies. The product does not support playback of flash videos. E-commerce for online purchases is not supported. ActiveX is not supported. Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly. The response to remote commands and the resulting on-screen display may be delayed while a web page is loading. Loading a web page may be delayed or suspended completely depending on the status of the participating systems. Copy and paste operations are not supported. When composing an email or a simple message, certain functions such as the font size and color selection may not be available. There is a limit to the number of bookmarks and the size of the log file that can be saved. The number of windows that can be opened concurrently is limited. Web browsing speed will differ with the network environment. Browsing history is saved from latest to oldest, with the oldest entries being overwritten first. Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files. Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser. - 94 - Read before setting up a wireless Internet connection Precautions for wireless Internet This product supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the product via a Home Network may not play back smoothly. " Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area. To use wireless Internet, the product must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the product can use a DHCP or static IP address to connect to the wireless network. Most wireless networks have an optional security system. To enable a wireless network's security system, you need to create a password using characters and numbers. This password is then needed to connect to a security-enabled access point. Wireless security protocols The product only supports the following wireless network security protocols. The product cannot connect to noncertified wireless access point. Authentication Modes: WEP, WPAPSK, WPA2PSK Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung product's do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the product to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number). WPS automatically configures the SSID and WPA key settings. - 95 - Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files The product supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. The product may not be able to recognize a USB device or read the files on the device if it is connected with a USB extension cable. Do not disconnect USB devices while they are transferring files. Certain digital cameras and audio devices may not be compatible with the product. The product supports the FAT, exFAT, and NTFS file systems. In the media contents list, the product can display up to 1,000 files per folder. If the USB device contains more than 8,000 files and folders, however, some files and folders might not be accessible. Certain files, depending on how they are encoded, may not play on the product. Certain files are not supported on all models. - 96 - Supported subtitles Subtitle formats Name MPEG-4 Timed text SAMI SubRip SubViewer Micro DVD SubStation Alpha Advanced SubStation Alpha SMPTE-TT Text Video formats with subtitles Name Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub MPEG-4 Timed text TTML in smooth streaming SMPTE-TT TEXT SMPTE-TT PNG Format .ttxt .smi .srt .sub .sub or .txt .ssa .ass .xml Container AVI MKV MKV MKV MKV MP4 MP4 MP4 MP4 - 97 - Supported image formats and resolutions File extension *.jpg *.jpeg Format JPEG *.png PNG *.bmp BMP *.mpo MPO Resolution 15360 x 9024 4096 x 4096 4096 x 4096 15360 x 8640 " The MPO format is supported partly. Supported music formats and codecs File extension Format Codec *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4 AAC *.aac *.flac FLAC FLAC *.ogg OGG Vorbis *.wma WMA WMA *.wav wav wav *.mid midi midi *.midi *.ape *.aif *.aiff *.m4a ape AIFF ALAC ape AIFF ALAC Note Supports up to 2 channels Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels. WMA lossless audio is not supported. Supports type 0 and type 1. Seek is not supported. Supports USB device only. - 98 - Supported video codecs File format Container Video codecs Resolution *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.flv *.vob *.svi *.m2ts *.mts *.webm *.rmvb AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS SVAF WebM RMVB H.264 BP/MP/HP HEVC (H.265 - Main, Main10) 3840 x 2160 Motion JPEG MVC MPEG4 SP/ASP Window Media Video v9 (VC1) MPEG2 MPEG1 1920 x 1080 Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 3840 x 2160 VP8 1920 x 1080 VP9 (Profile 0, profile 2 supported) 3840 x 2160 AV1 3840 x 2160 RV8/9/10 (RV30/40) 1920 x 1080 Frame rate (fps) 3840 x 2160: 30 1920 x 1080: 60 60 60 30 60 60 60 60 60 Bitrate (Mbps) 50 50 20 40 20 50 40 20 Audio codecs Dolby Digital LPCM ADPCM(IMA, MS) AAC HE-AAC WMA Dolby Digital+ MPEG(MP3) AC-4 G.711(A-Law, -Law) OPUS Vorbis RealAudio 6 - 99 - Other restrictions Codecs may not function properly if there is a problem with the content. Video content does not play or does not play correctly if there is an error in the content or container. Sound or video may not work if they have standard bit rates/frame rates above the DivX's compatibility ratings. If the Index Table is has an error, the Seek (Jump) function will not work. When playing video over a network connection, the video may not play smoothly because of data transmission speeds. Some USB/digital camera devices may not be compatible with the product. HEVC codec is only available in MKV / MP4 / TS containers. The MVC codec is supported partly. Video decoders H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1 (product does not support FMO / ASO / RS). HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1. VC1 AP L4 is not supported. GMC 2 or above is not supported. Audio decoders WMA is supported up to 10 Pro 5.1 channels, M2 profile. WMA1, WMA lossless / Voice are not supported. QCELP and AMR NB/WB are not supported. Vorbis is supported for up to 5.1 channels. Dolby Digital+ is supported for up to 5.1 channels. The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec. - 100 - Read After Installing the product Read this information after installing the product. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. HDMI (720p) Input signal Picture size 16:9 Standard, Custom, 4:3 Screen Size HDMI (1080i, 1080p) 16:9 Standard, Custom, 4:3 Screen Size *HDMI (3840 x 2160p) 16:9 Standard, Custom **HDMI (1920 x 800p @ 60 Hz) 21:9 Wide Screen, ultrawide game view in Game Mode *HDMI (3840 x 1600p @ 60 Hz) 21:9 Wide Screen, ultrawide game view in Game Mode USB (720p) 16:9 Standard, Custom, 4:3 Screen Size USB (1080i/p @ 60 Hz) 16:9 Standard, Custom, 4:3 Screen Size *USB (3840 x 2160p @ 24/30 Hz) 16:9 Standard, Custom *USB (3840 x 2160p @ 60 Hz) 16:9 Standard, Custom *USB Type-C (720p) 16:9 Standard, Custom, 4:3 Screen Size *USB Type-C (1080p @ 60 Hz) 16:9 Standard, Custom, 4:3 Screen Size *USB Type-C (3840 x 1600p @ 60 Hz) 21:9 Wide Screen, ultrawide game view in Game Mode *USB Type-C (3840 x 2160p @ 60 Hz) 16:9 Standard, Custom " *: This input signal is supported by M7 series. **: This input signal is supported by M5 series. " The input ports for external devices may differ depending on the model and geographical area. " Available Picture Mode may differ depending on the external device. " When the screen size cannot be changed to 21:9 Wide Screen or Ultrawide Game View, the screen resolution on the external device needs to be changed. " Ultrawide Game View is only available on source devices which support 21:9 outputs, and may function differently depending on the game or content being viewed. To check whether Ultrawide Game View is available, activate this function and then check that the display resolution can be set to 3840 x 1600. - 101 - Installing an anti-theft lock An anti-theft lock is a physical device that can be used to protect the product against theft. Look for the lock slot on the back of the product. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy to carry and then thread it through the product's lock slot. The lock is sold separately. The method of using an anti-theft lock may differ for each model. Refer to the lock's user manual for more information. " This function may not be supported depending on the model or geographical area. Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. Resolution: 3840 x 2160p " This function is supported by M7 series. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB 4:4:4 - YCbCr 4:4:4 - YCbCr 4:2:2 - YCbCr 4:2:0 O If Input Signal Plus is set to On Frame rate (fps) Color Depth / Chroma Sampling RGB 4:4:4 8 bit O 50 / 60 10 bit - " For USB-C, YCbCr 4:2:0 is not supported. YCbCr 4:4:4 O - YCbCr 4:2:2 O O YCbCr 4:2:0 O O - 102 - Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your product to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The product will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (M7 series) and 1920 x 1080 at 60 Hz (M5 series). Choosing a resolution not included in the tables can result in a blank screen or just the remote control sensor turning on. Refer to the user manual of your graphics card for compatible resolutions. " The native resolution is 3840 x 2160 at 60 Hz with the Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off. VESA DMT Resolution (Dots x lines) Display format 640 x 480 60 Hz Horizontal frequency (KHz) 31.469 Vertical frequency (Hz) 59.940 Clock frequency (MHz) 25.175 Polarity (horizontal / vertical) - / - Port HDMI USB Type-C O O 640 x 480 73 Hz 37.861 72.809 31.500 - / - O O 640 x 480 75 Hz 37.500 75.000 31.500 - / - O O 800 x 600 60 Hz 37.879 60.317 40.000 + / + O O 800 x 600 72 Hz 48.077 72.188 50.000 + / + O O 800 x 600 75 Hz 46.875 75.000 49.500 + / + O O 1024 x 768 60 Hz 48.363 60.004 65.000 - / - O O 1024 x 768 70 Hz 56.476 70.069 75.000 - / - O O 1024 x 768 75 Hz 60.023 75.029 78.750 + / + O O 1152 x 864 75 Hz 67.500 75.000 108.000 + / + O O **1280 x 720 60 Hz 45.000 60.000 74.250 + / + O - 1280 x 800 60 Hz 49.702 59.810 83.500 - / + O O 1280 x 1024 60 Hz 63.981 60.020 108.000 + / + O O 1280 x 1024 75 Hz 79.976 75.025 135.000 + / + O O - 103 - Resolution (Dots x lines) Display format **1366 x 768 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 60 Hz 60 Hz 60 Hz 60 Hz 60 Hz Horizontal frequency (KHz) 47.720 55.935 60.000 65.290 67.500 Vertical frequency (Hz) 59.799 59.887 60.000 59.954 60.000 " **: This input signal is supported by M5 series. Clock frequency (MHz) 84.750 106.500 108.000 146.250 148.500 Polarity (horizontal / vertical) - / + - / + + / + - / + + / + Port HDMI USB Type-C O - O O O O O O O O - 104 - VESA CVT Resolution (Dots x lines) Display format Horizontal frequency (KHz) **1920 x 800 *2560 x 1440 *3840 x 1600 *3840 x 1600 *3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 60 Hz 60 Hz 30 Hz 60 Hz 24 Hz 25 Hz 30 Hz 60 Hz 49.761 88.787 48.859 99.419 52.593 54.786 65.956 134.177 Vertical frequency (Hz) 59.881 59.951 29.975 59.963 23.993 24.971 29.980 59.981 " *: This input signal is supported by M7 series. **: This input signal is supported by M5 series. Clock frequency (MHz) 125.000 241.500 246.250 521.750 266.750 278.750 338.750 712.750 Polarity (horizontal / vertical) - / + + / - / + - / + - / + - / + - / + - / + Port HDMI USB Type-C O - O O - O O O O - O - O O O O - 105 - Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format Horizontal frequency (KHz) 720 (1440) x 576i 720 (1440) x 480i 720 x 576 720 x 480 1280 x 720 **1280 x 720 1920 x 1080i 1920 x 1080i 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 *3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 *3840 x 2160 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 15.625 15.734 31.250 31.469 37.500 45.000 28.125 33.750 27.000 28.125 33.750 56.250 67.500 54.000 56.250 67.500 112.500 135.000 Vertical frequency (Hz) 50.000 59.940 50.000 59.940 50.000 60.000 50.000 60.000 24.000 25.000 30.000 50.000 60.000 24.000 25.000 30.000 50.000 60.000 Clock frequency (MHz) 27.000 27.000 27.000 27.000 74.250 74.250 74.250 74.250 74.250 74.250 74.250 148.500 148.500 297.000 297.000 297.000 594.000 594.000 Polarity (horizontal / vertical) Port HDMI USB Type-C - / - O - - / - - / - / + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + + / + O - O - O - O O O - O - O - O - O - O - O O O O O - O - O O O O O O " *: This input signal is supported by M7 series. **: This input signal is supported by M5 series. - 106 - List of graphic cards supporting HDR10 HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10. NVIDIA GeForce 1000 series or higher AMD RadeonTM RX 400 series or higher Intel UHD Graphics 600 series or higher " Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are recommended. - 107 - Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. " This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). Lip-sync errors may occur. The product and Bluetooth device may disconnect, depending on the distance between them. A Bluetooth device may hum or malfunction: When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the product. When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. When the device is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs. If the problem persists, we recommend you use a wired connection. HDMI (ARC) port - 108 - Installing the Software Easy Setting Box Easy Setting Box enables users to use the product by partitioning multiple sections. To install the latest version of Easy Setting Box, download it from the Samsung website (http://www.samsung.com). " The software may not work properly if you do not restart the PC after the installation. " The Easy Setting Box icon may not appear depending on the PC system and the product specifications. " If the shortcut icon does not appear, press the F5 key. Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment. System Requirements OS Hardware Windows 7 32Bit/64Bit At least 32MB of memory Windows 8 32Bit/64Bit Windows 8.1 32Bit/64Bit At least 60MB of free space on the hard disk drive Windows 10 32Bit/64Bit Driver Installation To install the latest version of the product driver, download it from the Samsung website (http://www.samsung. com). " You can set the optimum resolution and frequency for this product by installing the corresponding drivers. - 109 - Troubleshooting If you have a problem with your product, you can access various solutions while watching product. If your problem is not addressed in the Troubleshooting section or contact the Samsung Call Center. Picture Issues When the product has trouble with the picture, these steps may help resolve the problem. Testing the picture Settings Support Device Care Self Diagnosis Picture Test Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the product. Picture Test displays a high definition picture you can examine for flaws or faults. The problem Try this! If your product is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer. Settings General Eco Solution Ambient Light Detection Flickering and Dimming Settings General Eco Solution Power Saving Mode Settings General Eco Solution Motion Lighting Settings Picture Expert Settings Contrast Enhancer Run Picture Test. When the tested image quality is normal, check the signal of the connected device. Settings Support Device Care Self Diagnosis Picture Test Component Connections and Screen Color If the color on your product screen is not correct or the black and white colors are off, run Picture Test. Settings Support Device Care Self Diagnosis Picture Test - 110 - The problem Screen Brightness Blurring, or Juddering Unwanted Powering Off Problems Powering On The picture is distorted Try this! If the colors on your product are correct but just a little too dark or bright, try adjusting the following settings first. Settings Picture Expert Settings Contrast Settings Picture Expert Settings Brightness Settings Picture Expert Settings Sharpness Settings Picture Expert Settings Color Settings Picture Expert Settings Tint (G/R) If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. Settings Picture Expert Settings Picture Clarity Settings If your product appears to turn off by itself, try disabling some of the product's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the product off after a specified period of time. Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off, Off Timer or Standby Mode Timer has been enabled and disable it. Settings General Eco Solution Auto Power Off Settings General System Manager Time Off Timer Settings General System Manager Time Standby Mode Timer If you are having problems powering on your product, there are a number of things to check before calling the service department. Confirm that the product's power cord is connected correctly at both ends and that the remote control is operating normally. The compression of video content may cause picture distortions, especially in fast moving pictures from sports programs and action movies. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the product (within 3.2 ft) may cause noise on analog and digital channels. - 111 - The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. Settings Picture Picture Mode Settings Picture Expert Settings Brightness The color is poor or the picture is not bright enough Settings Picture Expert Settings Sharpness Settings Picture Expert Settings Color See if Power Saving Mode has been enabled. Settings General Eco Solution Power Saving Mode Try resetting the picture. Settings Picture Expert Settings Reset Picture There is a dotted line on the edge of the screen Change Picture Size Settings to 16:9 Standard. Settings Picture Picture Size Settings 16:9 Standard The Caption function in the product menu is deactivated When an external device is connected with an HDMI or Component cable, the Caption function is unavailable. Adjust the caption setting on the external device. Captions appear on the product screen Turn off the Caption function in Caption Settings. Settings General Accessibility Caption Settings Caption The HDR of the connected external device turns off Expand the reception range of the corresponding HDMI input signal in Input Signal Plus. Settings General External Device Manager Input Signal Plus " If an input source is connected to the USB Type-C port, the HDR function is not supported even if Input Signal Plus is selected. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or PC manufacturer for further details about how to adjust the screen settings.) - 112 - The problem The power LED is off. The screen will not switch on. Try this! Check that the power cable is connected properly. If a problem occurs with the product screen, run Self Diagnosis to check that the product is working properly. The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table in this manual and the Information menu on the product. There is no image on the screen and the power LED blinks every 0.5 to 1 second. The product is operating in standby mode. Press any key on the keyboard or move the mouse to return to normal operating mode. Text is blurry. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel Fonts Adjust ClearType text and change Turn on ClearType. " If the test picture does not appear or there is noise or distortion, the product may have a problem. Contact Samsung's Call Center for assistance. " If the test picture is displayed properly, there may be a problem with an external device. Please check the connections. " If the problem persists, check the Signal Information or refer to the external device's user manual. - 113 - Sound and Noise Issues When the product has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test If the product plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength. The problem How can I connect an audio device to the product? Try this! The connection method may differ depending on the audio device, such as HDMI (ARC), Bluetooth, and Wi-Fi. For more information about how to connect an audio device, run Connection Guide. Source Connection Guide Audio Device There is no sound or the sound is too low at maximum volume. Check the volume control of your product, and then check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your product. Check the cable connection between an external device and the product and then try cable connection again. The picture is good but there is no sound. Set Sound Output to Device Speaker. Settings Sound Sound Output If you are using an external device, check the device's audio output option. For example, you may need to change your cable box's audio option to HDMI if the box connected to your product is using an HDMI cable. To listen to computer sound, connect an external speaker to the computer's audio output connector. If your product has a headphone jack, make sure there is nothing plugged into it. Reboot the connected device by disconnecting and then reconnecting the device's power cable. With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom persists, contact your service provider. No sound is heard. Check whether Digital Output Audio Format is set to Pass-Through. If you select the Pass-Through option to use an AV receiver that does not support Dolby Digital+, no sound is output with Dolby Digital+ content. It is recommended to set Digital Output Audio Format to Auto when the connected receiver supports only the limited audio formats. Settings Sound Expert Settings Digital Output Audio Format Auto The speakers are making an odd sound. Run Sound Test. Test Settings Support Device Care Self Diagnosis Sound Make sure that the audio cable is connected to the correct audio output connector on the external device. - 114 - The problem The sound is interrupted. Try this! The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure that the Bluetooth speaker and the wireless access point are on a straight line, and the Bluetooth speaker is placed as close as possible to the product. To minimize interruptions, we recommend a wireless access point that uses a 5 GHz frequency. When the symptom persists, it is recommended to use wired connection such as HDMI ARC. Whenever a function is used on the product voices the activity. The product explains in voice-over the video scenes displayed on the screen. Turn off the Voice Guide function in Voice Guide Settings. Settings General Accessibility Voice Guide Settings Voice Guide The product audio is not being played through the AV receiver. Check the A/V receiver's power supply and its settings. The sound is not heard clearly. Change to an appropriate sound mode. Settings Sound Sound Mode " This function may not be supported depending on the model. The volume of the external device cannot be adjusted. Check the cable connection between the product and the external device. When connecting an external speaker such as home theater via HDMI, make sure it is connected to the HDMI (ARC) port on the product. Make sure that the Settings General External Device Manager Anynet+ (HDMI-CEC) is active on your product. I want to turn off and on the product and audio device at the same time. When you connect the Samsung Soundbar to the product via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model. When you connect an audio device that supports HDMI ARC to the HDMI (ARC) port on the product, the power turns off and on together. - 115 - External Device Connectivity Issues When the product has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem The "Mode Not Supported" message appears. The video is OK but there is no audio. Try this! Adjust the output resolution of the external device to a resolution supported by the product. If you are using an HDMI connection, check the audio output setting on your PC. If you are using a DVI to HDMI cable, a separate audio cable is required. To listen to the computer sound, connect external speakers to the audio output connection of the computer. I want to connect to a PC and mobile device via screen mirroring. No screen appears when connecting the product to an external device. To wirelessly connect the product to your PC, read the instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. Source Connection Guide PC Screen Sharing (Wireless) Confirm that the product and your PC are connected to the same network. To wirelessly connect the product to your mobile device, read the instructions at Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect. Source Connection Guide Smartphone Screen Sharing (Smart View) If the product has difficulties connecting to your PC or mobile device due to surrounding radio interferences, change the frequency of the wireless access band, and then try to connect. For more information about how to connect an external device, run Connection Guide. Source Connection Guide Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. Source Sources Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Source Connection Guide Video Device HDMI Troubleshooting When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device. - 116 - The problem The PC screen does not appear or it flickers. A beeping sound is heard when my PC is booting. A special key on the keyboard or mouse is entered automatically. Try this! When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and product. When the symptom persists, check that the PC is in Sleep mode. When the set resolution is not matched, the screen may flicker. For the PC supported resolution, see 'Read Before Connecting a Computer (Supported Resolutions).' If a beeping sound is heard when your PC is booting, have your PC serviced. If the product is connected to a USB Type-C port and then a keyboard or mouse is connected to the USB port of the product, it may cause malfunction due to USB packet handling errors of the graphic card. If any error occurs, it is recommended to contact the graphic card manufacturer or to connect the keyboard or mouse directly to the computer's motherboard. - 117 - Network Issues When the product has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test If the product has trouble with network connection or product services, check the Smart Hub connection status. The problem Wireless network connection failed. Unable to connect to a wireless access point. Try this! Make sure that no items that can generate electromagnetic interferences are placed between the product and the wireless/wired access point. Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required. If the wireless connection fails, connect the product to the access point via a LAN cable. If the product can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point. Wired network connection failed. Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Auto IP configuration failed. Unable to connect to the network. Check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If the access point is on, turn it off, wait 1 or 2 minutes, and then turn it on. Disconnect and then reconnect the power cable of the product, or press and hold the power button for 3 seconds. Connected to a local network, but not to the Internet. 1. Check if the Internet LAN cable is connected to the access point's external LAN port. 2. Check the DNS setting in IP Settings. Settings General Network Network Status IP Settings Network setup is completed, but unable to connect to the Internet. If the problem persists, contact your Internet service provider. " Wired networks are not supported by some models. - 118 - Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem What is Anynet+? Anynet+ does not work. I want to exit Anynet+. It is inconvenient to turn on other devices because the product also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. Try this! You can use the product's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the product via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the product on or off. Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. Settings General External Device Manager Anynet+ (HDMI-CEC) To turn off the Anynet+ function of a device connected to the product, turn off the Anynet+ (HDMI-CEC) function of the device. Settings General External Device Manager Anynet+ (HDMI-CEC) When Anynet+ (HDMI-CEC) is turned off, the sound bar connected via the HDMI (ARC) port does not turn off and on together with the product. To prevent a specific device connected to the product from turning off automatically, turn off the HDMI-CEC function on a specific device connected to the product. - 119 - The problem The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. The Anynet+ device won't play. The connected device is not displayed. Try this! You cannot use the remote control when the product is configuring Anynet+ or switching to the product viewing screen. Use the remote control after the product has completed the Anynet+ configuration or has switched to the product viewing screen. You cannot use the play function when Reset is in progress. Check whether the device supports Anynet+. Anynet+ devices must be connected to the product using an HDMI cable. Make sure the device is connected to your product with an HDMI cable. Some HDMI cables may not support Anynet+. Check whether the HDMI cable is properly connected. Go to Anynet+ (HDMI-CEC) and see if Anynet+ (HDMI-CEC) has been set to On. Settings General External Device Manager Anynet+ (HDMI-CEC) Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The problem The remote control does not work. External devices cannot be operated with the product remote control. When I turn on the product with the remote control, another device is also turned on. Try this! The connection between the remote control and the product may be lost. Point the Samsung Smart Remote at the front of the product, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control is not working or slow, the batteries might be low or dead. If this is the case, replace the batteries. Alkaline batteries are recommended for longer battery life. Charge the remote control by using the solar cell or the USB port(C-type) on the bottom. If the remote control has batteries, replace them with new ones. Check the cable connection between the product and external devices. The infrared remote controls provided by Samsung are compatible each other. However, note that multiple devices can be activated at the same time. If you do not want this happening, use the SmartThings app to manipulate each product. - 120 - Apps When apps aren't working, these steps may help resolve the problem. The problem I launched an app, but it's in a different language. How can I change the language? The app does not work properly. Its image quality is poor. Try this! Languages supported by an app may be different from the product Language set in the menu. The ability to change the language depends on the app's provider. Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor. The services of your application are not provided by the product but by the application service provider. Refer to the Help section on the application service provider's website. Media Files When files don't play, this may help resolve the problem. The problem Some files are interrupted during playback. Some files can't be played. Try this! This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files that use an unsupported codec may not be played back. Make sure that the codec is supported by the product. For more information, refer to "Read Before Playing Photo, Video, or Music Files." - 121 - Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. " This function may not be supported depending on the model or geographical area. " The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. The problem The voice commands do not work well. Try this! Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant. Bixby: Explore Now Google Assistant: Assistant Settings Settings General Voice Google Bixby answers automatically. The product may recognize an ambient noise or everyday conversation as a call to Voice Assistant. Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low. Explore Now Settings Voice Wake-up I spoke "Hi, Bixby" but Bixby does not answer. When the product is far from you or the ambient noise is so loud, the product may be unable to recognize your voice. For best results, you need to be within 10 feet (3-4 m) of your product. Please look at your product screen and speak. Turn on the Voice Wake-up function. Explore Now Settings Voice Wake-up Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the voice entry button is pressed. The connection between the remote control and the product may be lost. Try pairing the remote control with the product. Point the Samsung Smart Remote at the front of the product, and then press and hold the and buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead. Charge the remote control by using the solar cell or the USB port(C-type) on the bottom. During voice recognition, the heavy load message appears and the function does not work. If the remote control has batteries, replace them with new ones. Unplug and then plug the product power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. I want to see weather information of the desired area. Say with the area name included. - 122 - Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem The product is hot. The product smells like plastic. The product is tilted to the side. The stand is wobbly or crooked. The settings are lost after 5 minutes or every time the product is turned off. A POP (product's internal banner ad) appears on the screen. The product is making a popping noise. Try this! Watching product for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the product. The bottom, however, may feel hot to the touch after extended use. Children watching product need constant adult supervision to prevent them from touching the product. This heat, however, is not a defect and does not affect the product's functionality. This smell is normal and will dissipate over time. Remove the base stand from the product and reassemble it. Refer to the Quick Setup Guide and make sure that the stand is assembled correctly. If Usage Mode is set to Retail Mode, the product's audio and video settings are automatically reset every 5 minutes. Change Usage Mode to Home Mode. Settings General System Manager Usage Mode Change Usage Mode to Home Mode. Settings General System Manager Usage Mode The expansion and contraction of the product's outer casing may cause a popping noise. This does not indicate a product malfunction. The product is safe to use. - 123 - The problem The product is making a humming noise. Try this! Your product utilizes high-speed switching circuits and high levels of electrical current. Depending on the product's brightness level, the product may seem slightly noisier than a conventional product. Your product has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the product is considered normal and is not an acceptable cause for an exchange or refund. The software update over the Internet has failed. Check the network connection status. Settings General Network Network Status If the product is not connected to a network, connect it to a network. The upgrade stops if you already have the latest software version. The product narrates the screen events in voice-over. To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the following: Press and hold the Volume button on your Samsung Smart Remote. Settings General Accessibility Voice Guide Settings Voice Guide - 124 - Diagnosing product operational issues You can diagnose issues with your product and Smart Hub and run reset functions. Settings Support Device Care Self Diagnosis You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and product factory reset functions. Picture Test Sound Test HDMI Troubleshooting Signal Information Smart Hub Connection Test Reset Smart Hub The problem Cannot select Signal Information in Self Diagnosis. Reset Smart Hub Reset picture Reset sound Try this! Verify that the current channel is a digital channel. Signal Information is only available for digital channels. Settings Support Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. Settings Support Device Care Self Diagnosis Reset Smart Hub Resets current picture settings to the default settings. Settings Picture Expert Settings Reset Picture Resets current sound settings to the default settings. Settings Sound Expert Settings Reset Sound - 125 - Getting Support Get help directly from Samsung if you have a problem with your product. Getting support through Remote Management Settings Support Remote Management After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your product, correct problems, and update your product's software remotely via the web. You can also turn Remote Management on and off. " This function requires an Internet connection. Finding the contact information for service Settings Support About Monitor You can view the address of the Samsung website, the call center phone number, your product's model number, your product's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website. " You can also view information by scanning the QR code of your product. " You can also start this function by pressing and holding the until the customer information pop-up window appears. button for 5 or more seconds. Continue holding the button - 126 - Q & A Refer to the user manual for your PC or graphics card for further instructions on adjustment. The problem Try this! Set the frequency on your graphics card. Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Screen Refresh Rate under Monitor settings. How can I change the frequency? Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Refresh rate under Monitor settings. Windows 10: Go to Settings System Display Advanced display settings Display adapter properties Monitor, and adjust Screen refresh rate under Monitor settings. Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution. How can I change the resolution? Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution, and adjust the resolution. Windows 10: Go to Settings System Display Advanced display settings, and adjust the resolution. Windows 7: Go to Control Panel Appearance and Personalization Personalization Screen Saver Settings Power options or BIOS SETUP on the PC. How do I set power-saving mode? Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Personalize Screen Saver Settings Power options or BIOS SETUP on the PC. Windows 10: Go to Settings Personalization Lock screen Screen timeout settings Power & sleep or BIOS SETUP on the PC. - 127 - Specifications General Model Name Size Display area Pixel Pitch Maximum Pixel Frequency Synchronization (PANEL Spec) Horizontal Frequency Vertical Frequency Resolution Optimum Resolution Maximum Resolution Model Name Size Display area Pixel Pitch Maximum Pixel Frequency Synchronization (PANEL Spec) Horizontal Frequency Vertical Frequency Resolution Optimum Resolution Maximum Resolution S24AM50* 24 Class (23.8 Inches / 60.4 cm) 527.04 mm (H) x 296.46 mm (V) 0.2745 mm (H) x 0.2745 mm (V) 95.5 MHz - S27AM50* 27 Class (27.0 Inches / 68.6 cm) 597.888 mm (H) x 336.312 mm (V) 0.3114 mm (H) x 0.3114 mm (V) 94 MHz S32AM50* 32 Class (31.5 Inches / 80.1 cm) 698.4 mm (H) x 392.85 mm (V) 0.36375 mm (H) x 0.36375 mm (V) 96 MHz - - 48 ~ 75 Hz 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz S32AM70* 32 Class (31.5 Inches / 80.0 cm) 697.306 mm (H) x 392.234 mm (V) 0.18159 mm (H) x 0.18159 mm (V) 597.08 MHz 147.78 kHz ~ 148.38 kHz S43AM70* 43 Class (42.5 Inches / 107.9 cm) 941.184 mm (H) x 529.416 mm (V) 0.2451 mm (H) x 0.2451 mm (V) 594 MHz 135 kHz ~ 141.42 kHz 60 Hz 3840 x 2160 @ 60 Hz 3840 x 2160 @ 60 Hz - 128 - Power Supply Signal connectors Environmental conditions AC100-240V~ 50/60Hz Refer to the label at the back of the product as the standard voltage can vary in different countries. Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label. (S24AM50* model only.) HDMI USB USB Type-C (This function is available only in M7 series.) Operating Temperature: 50 °F 104 °F (10 °C 40 °C) Humidity: 10 % 80 %, non-condensing Storage Temperature: -4 °F 113 °F (-20 °C 45 °C) Humidity: 5 % 95 %, non-condensing Plug-and-Play This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimizes the product settings. Product installation takes place automatically. However, you can customize the installation settings if desired. Panel Dots (Pixels) Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance. The specifications are subject to change without notice to improve quality. For detailed device specifications, visit the Samsung website. - 129 - Appendix Responsibility for the Pay Service (Cost to Customers) When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. If a service technician is requested to give instructions on how to use product or simply adjusts options without disassembling product. If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.) If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time. If a product is reinstalled to move to a different spot or to move to a different house. If the customer requests instructions on how to use another company's product. If customer requests instructions on how to use the network or another company's Programme. If customer requests software installation and setup for the product. If a service technician removes/cleans dusts or foreign materials inside of the product. If customer requests an installation additionally after purchasing a product through home-shopping or online. A Product damage caused by customer's fault Product damage caused by customer's mishandling or wrong repair If a product damage is caused by; External impact or drop. Use of supplies or separately sold product unspecified by Samsung. Repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd. Remodeling or repairing the product by customer. Using it with incorrect voltage or non-authorized electrical connections. Not following the "cautions" in User Manual. - 130 - Others If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.) " If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual first. - 131 - Licenses Check the license information and trademarks applied in your product. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http:// opensource.samsung.com) - 132 -