Philips ADD6910 RO Water Dispenser User Manual

Model: ADD6910

This manual provides comprehensive instructions for the Philips ADD6910 RO Water Dispenser.

1. Product Introduction

Thank you for purchasing the Philips ADD6910. This countertop RO water dispenser offers versatility and convenience with instant heating technology, providing water at various temperatures within seconds. It is ideal for preparing drinks and beverages. The integrated all-in-one RO filtration system and UV-LED sterilization effectively remove up to 99.999% of bacteria and viruses, 99.9% of heavy metals, pesticides, and chlorine*.

*Based on tests conducted by the international certification and testing agency BV under laboratory conditions.

2. Main Technical Specifications

SpecificationDetails
Product NameADD6910
Rated Voltage220 V - 240 V ~
Total Rated Power2200 W
Heating Power2100 W
Filter Cartridge Total Rated Water Purification Amount2000 L
Applicable Water SourceLocal tap water
Inlet Water Pressure0 - 0.06 MPa
Inlet Water Temperature5 - 38℃
Water Filtration Flow Rate0.13 L/min

3. Product Overview

The dispenser consists of the following main components:

  • Raw water tank cover
  • All-in-one RO filter
  • Filter cover
  • Inner water tank for filtered water (inside the dispenser)
  • Display panel
  • Water extraction button
  • Extraction indicator light
  • Nozzle
  • Water drain
  • Raw water tank
  • Power cord
  • Check valve
[Diagram illustrating the product structure with labeled parts: Raw water tank cover, All-in-one RO filter, Filter cover, Inner water tank for filtered water, Display panel, Water extraction button, Extraction indicator light, Nozzle, Water drain, Raw water tank, Power cord, Check valve.]

4. User Interface

The display panel shows various settings and indicators:

  • Temperature Selection: Buttons for 95°C, 85°C, 45°C, and Ambient water.
  • Volume Selection: Buttons for 500ml, 300ml, 210ml, and 150ml water volumes.
  • Customize Button: Allows setting preferred temperature and volume.
  • Child Lock Button: Locks/unlocks controls to prevent accidental operation.
  • Indicators:
    • [UV-LED Indicator] ?: Shows when UV-LED sterilization is active.
    • [Filter Lifetime Indicator] ?: Shows the remaining life of the filter cartridge.
    • [Water Filtration Indicator] ?: Indicates the water filtration status.
    • [Water Change Indicator] ⚠️: Alerts when the raw water tank needs refilling or water change.
[Diagram of the user interface showing temperature selection buttons (95°C, 85°C, 45°C, Ambient), volume selection buttons (500ml, 300ml, 210ml, 150ml), Customize button (C), Child Lock button (?), UV-LED sterilization indicator, Filter lifetime indicator, Water filtration indicator, and Water change indicator.]

Note: Temperature may have a deviation of ±3°C, and volume may have a deviation of ±10%. Actual values depend on usage environment and local water quality.

5. Installation

5.1 Set-up

  • Place the dispenser on a cool, well-ventilated, and stable surface, away from heat sources.
  • Remove the raw water tank, fill it with water, reinstall it, and close the lid.
  • Plug in the power cord. The dispenser will beep, and the display panel will illuminate, indicating it is ready.
[Diagram showing filling the raw water tank and placing it back into the dispenser.]

5.2 First Time Using

  • During initial use, check for leaks, unusual noises, smells, or smoke. If any are detected, disconnect power and contact customer service.
  • For the first use or after a long period of non-use, fill the water tank and wait for the filtration indicator to turn off. Then, perform a flush cycle by continuously extracting water until the tank is empty. This is done by pressing and holding the '85°C' button and the '300ml' button simultaneously for 3 seconds. Repeat this process twice.
  • To prevent dry heating and protect the machine, extract some ambient water before selecting hot water.

6. Usage Instruction

6.1 Filtering Water

When the filtered water tank is low, the dispenser automatically filters raw water. The [Water Filtration Indicator] ? will be on when water can be extracted. If it flashes, water extraction is not possible.

6.2 Extracting Water

  • Select the desired water temperature and volume.
  • Press the [Child Lock Button] ? to unlock if necessary (not required for ambient water).
  • Tap the extraction button once to dispense the selected water. Tap again or any other button to stop.
  • For continuous extraction, long-press the extraction button for 3 seconds. The maximum volume is 1L per extraction.
  • Note: When dispensing hot water, keep a safe distance from the nozzle to avoid scalding.
[Diagram showing the user interface with extraction button, temperature/volume selections, and child lock button highlighted.]

6.3 Customization

If extraction is stopped midway, press the [Customize Button] ⚙️. The dispenser will memorize the current water temperature and volume. If no button is pressed for 10 seconds, it returns to standby. To extract the customized water later, press the [Customize Button] ⚙️ and then the [Child Lock Button] ? to unlock (if needed), followed by the extraction button.

The extraction indicator light will be on during water extraction.

6.4 Changing Water

The [Water Change Indicator] ⚠️ will flash when the raw water tank needs refilling or water change. This occurs if:

  • Raw water level is at or below the minimum mark.
  • TDS value in the tank is high.
  • Water has not been changed for over 48 hours.

Empty and refill the raw water tank. Never refill before emptying. Ensure the lid is closed properly after refilling, or the indicator will continue flashing.

[Diagram illustrating the water change indicator and tank.]

6.5 Rinsing

The dispenser performs auto-rinsing before and after filtration when powered on and the raw water tank is covered.

Forced Rinsing: Long-press the [Ambient Water Button] and [Child Lock Button] ? for 3 seconds. The dispenser will rinse for 3 minutes. Forced rinsing cannot be performed if the filtered water tank is full.

[Diagram showing buttons for forced rinsing: Ambient Water and Child Lock buttons.]

6.6 Emptying the Inner Water Tank

Long-press the '85°C' button and the '300ml' button for 3 seconds to empty the filtered water tank. Prepare a container larger than 2L for the water.

[Diagram showing buttons for emptying the tank: 85°C and 300ml buttons.]

7. Usage Instruction (Continued)

7.1 Winter Mode

When raw water temperature is below 10°C, winter mode can be activated. Long-press the [Ambient Water Button] for 3 seconds, then tap the water extraction icon to get 25°C filtered water. This is a single-use function.

[Diagram showing buttons for winter mode: Ambient Water button and water extraction icon.]

7.2 Sterilization

The UV-LED sterilization system operates for one hour upon initial power-up. Subsequently, it performs automatic sterilization for 10 minutes every 50 minutes. The [UV-LED Indicator] ? lights up during operation.

[Diagram showing the UV-LED indicator light on the display.]

7.3 Sleep Mode

The dispenser enters sleep mode after 1 minute of inactivity. All indicator lights turn off except for the [Child Lock Button] ?. Touch any button to wake the dispenser.

8. Precautions

Warnings:

  • Use only municipal tap water. Do not use water from unknown sources.
  • Keep the dispenser away from children.
  • Handle the dispenser and filter cartridge gently. Do not modify, drop, or damage the filter cartridge; replace if damaged.
  • This dispenser is intended for domestic use only.

Cautions:

  • Handle with care to avoid damage.
  • Place the dispenser on a stable and horizontal surface.
  • Ensure placement in a cool, well-ventilated indoor area, away from direct sunlight, heating elements, or flammable gas leaks.
  • Do not touch the power plug with wet hands to avoid electric shock.
  • Do not disassemble, remodel, or place heavy objects on the machine.
  • If not using for an extended period, disconnect power and empty the water tank.
  • Inlet water temperature must be between 5°C and 38°C. Temperatures outside this range can damage the filter or dispenser.
  • Use only with a properly grounded power outlet.
  • For first-time use or after long non-use, clean repeatedly until thoroughly clean.
  • Use only certified parts and accessories for repair and maintenance.
  • Do not use organic solvents like gasoline for cleaning; use a damp cloth after disconnecting power.
  • In case of any abnormality, immediately unplug the product.
  • Product specifications or appearance may differ due to upgrades; refer to the actual product.
  • Recommended for use in areas with altitudes up to 1200m.
  • When switching from hot water to ambient or 45°C water, a small amount of residual hot water may dispense first; exercise caution.
  • If the power cord is damaged, stop use and contact the manufacturer for replacement.
  • Do not attempt unauthorized repairs, as this may cause danger.

9. Routine Maintenance

  • If the product is unused for over two days, change the raw water and empty the filtered water tank (long press '85°C' button + '300ml' button for 3 seconds). Repeat twice.
  • If the product will be unused for a week or more, empty all water, disconnect power, seal the filter cartridge, and store it in the refrigerator (2-5°C, not freezer). Follow cleaning procedures before reuse.
  • Cleaning the Raw Water Tank: If impurities are present, rinse with water and use the provided cleaning brush.
[Diagram showing cleaning the raw water tank with a brush.]

10. Filter Cartridge Replacement

Replace the filter cartridge based on the display indicator or the suggested replacement cycle. Genuine Philips filter cartridges (Model: ADD550) are available from authorized retailers and service centers.

NameModelSuggested Replacement Cycle
All-in-one RO Filter (MAX)ADD5501 year

10.1 Indicator of Filter Lifetime

The [Filter Lifetime Indicator] ? color indicates remaining filter life:

  • Blue: More than 10% lifetime left.
  • Purple: Less than 10% lifetime left.
  • Red: Less than 7 days lifetime left or expired.
[Diagram showing filter lifetime indicator colors: Blue, Purple, Red.]

10.2 Filter Cartridge Replacement Instructions

  • Unplug the product from the power supply.
  • Press the button on the filter cartridge cover to release it.
  • Rotate the old filter cartridge counter-clockwise to unlock and remove it.
  • Insert the new filter cartridge clockwise until locked, then close the cover.
  • Plug in the power. Long-press the [Ambient Water Button] and [150ml Button] for 3 seconds to reset the filter lifetime. The indicator light should turn blue.
  • Rinse the filter cartridge as per the first-time use instructions.
[Diagrams showing filter removal (counter-clockwise rotation) and installation (clockwise rotation).]

11. Troubleshooting

Error / PhenomenonCausesSolutions
Cannot extract ambient waterProduct not connected to power supply. Button not pressed properly. Not enough water in the filtered water tank.Check power connection. Press extraction button again. Change water in raw water tank if [Water Change Indicator] ⚠️ flashes. Extract water after filtration finishes.
Cannot extract hot waterDispenser is dry-heating. No enough water in the dispenser.Extract ambient water several times, then try hot water. Wait for [Water Filtration Indicator] ? to be solid or flash.
Cannot filter waterRaw water tank lid not covered properly. Low water level in raw water tank. Raw water tank not installed properly. Filter cartridge not installed properly.Check and cover raw water tank lid. Change water in raw water tank and check for noises. Install raw water tank correctly. Disconnect power, open cartridge lid, remove and reinstall filter cartridge properly.
Strange noise when filteringLow water level in raw water tank. Filtering system blocked by air. Raw water quality issues or blocked filter.Change water in raw water tank and check for noises. Perform forced rinsing (1-3 times). Change filter cartridge.
LeakageWater drain is full. Check valve on raw water tank base blocked or dislodged. Sealing valve at bottom of raw water tank blocked. Water oozing from dispenser.Empty the drain. Re-seat or replace check valve. Hold sealing valve with a tool to clear blockage. Disconnect power and water source, contact customer services.
Odd taste of the waterDispenser is new. Not used for a long time. Filter cartridge not changed as required.Fill raw water tank, filter, and empty filtered tank twice. Change filter cartridge and contact customer services.
Leakage of electricityBad grounding. Damaged power cord.Use a properly grounded power socket. Contact customer services for power cord issues.
Button/display panel does not respondDamaged hardware. System crash.Contact customer services. Disconnect power for 1-2 minutes, then reconnect.

12. Error Codes

Error CodeWhat it meansSolutions
E4Heating element abnormalityContact customer services.
EHHeating element overheatsStop use, wait for cooling. Alarm should clear automatically.
E1Raw water temperature sensor abnormalityContact customer services.
E2Heating element temperature sensor abnormalityContact customer services.
E8TDS sensor abnormalityContact customer services.
E9The dispenser overflowsExtract 300ml ambient water. If alarm persists, contact customer services. Check check valve.
EUCommunication abnormalityContact customer services.

13. Guarantee & Service

This dispenser comes with a two-year warranty from the date of purchase. For more information, visit www.philips.com/welcome.

Free warranty service is provided for manufacturing defects or component failures under normal operation within two years. This service excludes consumables (filters, etc.), auxiliary devices, transportation, and door-to-door service fees. Proof of purchase is required for maintenance.

Warranty Exclusions:

  • Damage from improper operation, installation, or misuse.
  • Damage due to transportation or accidents.
  • Unauthorized maintenance or modification.
  • Force majeure events (natural disasters, voltage surges, etc.).
  • Use outside of domestic settings (industrial, commercial).
  • Normal wear and tear that does not affect product operation.

This statement outlines free maintenance terms and does not limit consumer legal rights.

14. Packing List

ItemQuantity
Dispenser1x
Water drain1x
User Manual1x
Quick Start Guide1x
Cleaning brush1x

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