User Guide for Apps models including: AddressIT App, App
Jan 27, 2025 — Overview. The AddressIT mobile app is designed to help you set IP addresses for multiple controllers from one location. • Supports OptiFlex™, OptiCORE™ ...
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DocumentDocumentAddressIT User Guide Catalog No. 11-808-868-01 Rev. 4/24/2024 Important changes are listed in Document Revision History at the end of this document. All rights reserved. All trademarks are the property of their respective owners. The content of this guide is furnished for informational use only and is subject to change without notice. Carrier assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this guide. Contents What is the AddressIT app? ......................................................................................................................1 Working with job files...............................................................................................................................2 To export a job from SiteBuilder to AddressIT...................................................................................2 To upload or manually create a job .................................................................................................. 2 To email and import a job to SiteBuilder from AddressIT .................................................................. 3 To add or remove controllers ........................................................................................................... 3 To delete or restore a job.................................................................................................................4 Navigating the system..............................................................................................................................4 To understand controller states ....................................................................................................... 5 To scan the serial number ............................................................................................................... 5 To edit controller details ................................................................................................................. 6 Addressing controllers .............................................................................................................................6 To connect to a network .................................................................................................................. 6 To set the address........................................................................................................................... 7 Troubleshooting ......................................................................................................................................7 To unlock a controller...................................................................................................................... 8 Document revision history ........................................................................................................................9 replace What is the AddressIT app? PREREQUISITES · WebCTRL® or i-Vu® v8.0 or later · Controller driver FWEX 107-06-2074 or later · iOS (14.0 or later) or Android (11.0 or later) tablet or phone · Automated Logic, Carrier, or OEMCtrl wireless service adapter (part no. USB-W) Overview AddressIT is a mobile app designed to help you set IP addresses for multiple controllers from one location. The AddressIT app supports OptiFlexTM, OptiCORETM, and TruVuTM controllers, but only IPv4 addresses. There is no limit on the number of controllers you can address. Basic workflow In AddressIT, each system of controllers is referred to as a job and the app keeps the settings for each system in a separate job folder. 1 Building a job Controllers for a job must have a name and IP address, at a minimum. You can either import this information from SiteBuilder or enter it manually in AddressIT. If entering manually, you can easily add multiple controllers in a range of addresses. Controllers have different icons indicating how far you have taken them through this process. Newly added controllers show No serial number. 2 Associating the controllers in AddressIT with physical controllers AddressIT uses the serial number of each controller to find it over the network. You gather the serial numbers by scanning the QR code. After scanning, the controller shows scanned. Serial number AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 1 © 2024 Carrier. All rights reserved. A Carrier Company Once you have completed this process, you could: Email the information to import into SiteBuilder for later use Email the information to a technician who would set the addresses Continue to the next step and set the addresses yourself 3 Setting the address in the controllers over the network After scanning the controllers, you can communicate with AddressIT by using the wireless service adapter (part# USB-W) on a single controller. This allows you to set the address of all the controllers, which then show Address set. Working with job files To export a job from SiteBuilder to AddressIT PREREQUISITE You must add all networks and controllers in SiteBuilder and specify the IP addresses before exporting the .job file. Export a .job file from SiteBuilder 1 Navigate to File > AddressIT > Export. 2 Select controllers in the Geographic and Network trees and click Add. NOTE You can select an area or equipment and all controllers beneath it are included. 3 After all controllers are added, click Export to save a mobile addressing .job file. 4 Email the .job file to upload it into AddressIT on a mobile device. To upload or manually create a job To upload a .job file 1 Tap ADD. 2 Tap Browse to select the .job file. 3 Tap SAVE. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 2 © 2024 Carrier. All rights reserved. A Carrier Company To manually create a job 1 Tap ADD and enter a name. 2 Tap SAVE. The new job is listed on the Jobs screen. To email and import a job to SiteBuilder from AddressIT After making changes, such as connecting a controller to a network or setting the IP addresses, you can email the updated .job file to import back into SiteBuilder. Email a .job file from AddressIT 1 Press and hold on a job. 2 Tap email and follow the prompts. Import a job into SiteBuilder 1 Navigate to File > AddressIT > Import. 2 Select the file you want to import. NOTE The following steps may appear differently, depending on the .job file. Inapplicable steps do not appear in the wizard. 3 Select controllers marked for deletion and click Next. 4 Select networks to add controllers to. NOTE You can view the controllers as a LIST or TREE on the left side of the wizard. The tree shows where the controllers were added in AddressIT. Since AddressIT does not have the network information, you need to add the controllers under the networks in order for SiteBuilder to insert the controllers in the Network tree. a) Select the controller on the left side and the associated network on the right side. b) Click Add. c) Click Next when done. 5 Select the modified controllers within the .job file you want to import. If needed, check Import Addresses and Import Names. NOTE Serial numbers are always imported. If the import detects a difference in the controller's address, the message Address changed appears next to the controller's name. 6 Click Next and follow the prompts until the file is imported. To add or remove controllers Add areas or controllers 1 Select the job. 2 Tap ADD. 3 Select New Area or New Device(s). 4 Fill in a descriptive name and all other fields. NOTE If the number entered in the Number of devices field is greater than 1, the succeeding controllers are automatically numbered. If the Name field ends in a number, the succeeding controllers are automatically numbered relative to that number. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 3 © 2024 Carrier. All rights reserved. A Carrier Company 5 Tap Save. 6 To add more areas or controllers, tap ADD and repeat steps 16. To delete or restore a job Delete a job, area, or controller 1 Press and hold on the job, area, or controller you want to delete. NOTE You cannot delete an area that you created in SiteBuilder. 2 Tap delete, and then OK. Restore deleted jobs 1 On the Jobs screen, tap RESTORE. Or, tap and select Restore jobs. 2 Check the job(s) you want to restore. Or, to restore all jobs, check Select all. 3 Tap RESTORE. Navigating the system Areas and controllers When you select a job, the AddressIT interface shows the top level areas or controllers in the job. You can select an area to display its children. By default, items are listed in a hierarchical TREE view. You can also display items in a flat LIST by tapping . Tap to return to the TREE. To search for an area or controller by name, tap . To filter controllers by state, tap and toggle the controller states you want to show or hide in the interface. Tap RESET FILTER to display all controllers. See To understand controller states (page 5). Systems imported from SiteBuilder display controller names as a combination of the equipment name from the Geographic tree and the controller name in the Network tree (<Controller Name> / <EQ Name>). Multiple equipment attached to a controller display as <Controller Name> / <Eq Name 1>, <Eq Name 2>, etc. Menu options Tap . Return to the home page by tapping X in the top right corner. Tap... Skip intro Restore jobs To... Disable the introductory instructions that appear when starting the app. Restore past jobs and lets you view the percentage of scanned and addressed jobs. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 4 © 2024 Carrier. All rights reserved. A Carrier Company Tap... User Guide About AddressIT Feedback To... Open the AddressIT User Guide. Display the version number and copyright information. Initiate an email to send feedback. To understand controller states The icon to the left of each controller indicates one of the following states. State Description No serial number No serial number exists for the controller. Serial number scanned When the serial number is entered or scanned using a QR code, the icon changes from No serial number to this icon. Address set · The address is successfully downloaded for the controller. · The device is locked and there is no IP mismatch. Error When the download fails, the error code appears for these instances (with example addresses). · No controller exists with the entered serial number. The lead controller responds regarding the lack of response from the controller. · Mismatch · "IP address mismatch with device [192.1.2.124]" · "Subnet mask mismatch with device [255.255.255.3]" · Gateway mismatch with device [192.1.2.1]" · The device is locked and there is an address, subnet, or gateway mismatch. NOTE The controller must be unlocked in order to download. See To unlock a controller (page 8). To scan the serial number When initially viewing a controller details screen in AddressIT, the Serial number and Product type fields are blank. Scanning the controller's QR code automatically populates these fields. 1 Select a job from the Jobs screen. 2 Select the controller that needs addressing. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 5 © 2024 Carrier. All rights reserved. A Carrier Company TIP Tap or to toggle between TREE and LIST views. 3 Tap SCAN QR CODE. 4 Scan the physical controller's QR code with your mobile device. TIP Tap to activate flash. If you scanned the QR code from a different controller by accident, you can correct or remove the serial number manually. See To edit controller details (page 6). NOTE If the product type retrieved from the .job file differs from that of the QR code, a product mismatch message appears. If you want to overwrite the product type retrieved from the .job file with the scanned product type, tap OK. To edit controller details 1 Select a controller from the Jobs screen. 2 Tap to edit the controller's name and addressing information. 3 Once you have finished editing, tap SAVE. NOTE Fields are case-sensitive. Addressing controllers If you want to verify the physical location of a controller, you can do so by prompting its LED to blink. In AddressIT, select a controller and tap BLINK LED. The Sys and Net LEDs blink white, once per second for 10 seconds, and then stop. To connect to a network 1 Insert the wireless service adapter (part# USB-W) into the controller's USB Service Port to communicate with your mobile device. This controller is referred to as the "connected controller". CAUTION If the Eth1 port is in use, connect a USB Type-A Male to Female extension cable to the USB Service Port and the wireless service adapter. 2 In AddressIT, tap CONNECT and then OK. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 6 © 2024 Carrier. All rights reserved. A Carrier Company NOTE The mobile device running AddressIT must support the 5 GHz band. 3 Select the wireless network using the network SSID and password that are printed on the wireless service adapter. NOTE When connecting to your mobile device for the first time, you might see a message indicating the there is no internet or that it is unavailable. This is okay and you can continue. 4 After the connection is made, the CONNECT button turns blue. You can then use AddressIT to set the addresses of controllers. To set the address AddressIT can set the IP address(es) of one controller or a group of controllers beneath the tree location you have selected. 1 Tap SET ADDRESS on the right of the bottom panel. NOTES If the address was set successfully, the controllers shows Address set. If the IP address already exists, you will see an address mismatch message and request to overwrite. A request to overwrite occurs only at the controller level. 2 Tap OK. Troubleshooting On the controller details screen, the following error messages appear when the controller and AddressIT have different IP addresses: · IP address mismatch · subnet mask address mismatch · gateway address mismatch · Controller shows Error. NOTE Any combination of the error states and messages are possible. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 7 © 2024 Carrier. All rights reserved. A Carrier Company To unlock a controller A controller that is new from the factory or has not been previously configured with an IP address, can always be configured using AddressIT or Local Network Configuration in the WebCTRL® or i-Vu® application. However, once you have assigned a valid IP address, you have up to 24 hours to make any other changes. After 24 hours, the controller is locked and not editable. Once you have made your .job file, AddressIT needs to communicate with an unlocked controller. You can unlock the OptiFlexTM, OptiCORETM, and TruVuTM controllers either from the WebCTRL® or i-Vu® interface or by pressing the DSC button located on the controller. The controller must be powered on. To unlock from the WebCTRL® interface 1 Expand the controller's Driver in the Network tree and select Device. 2 On the Properties tab, locate Local Network Configuration. 3 Check Allow Local Network Configuration from other devices on the local network for 24 hours. 4 Click Accept. To unlock from the i-Vu® interface 1 In the navigation tree, right-click the controller and select Driver Properties > Device. 2 On the Settings tab, locate the Local Network Configuration section. 3 Check Allow Local Network Configuration from other devices on the local network for 24 hours. 4 Click Accept. To unlock using the DSC button Press the DSC button on an OptiFlexTM, OptiCORETM, or TruVuTM controller after the Sys and Net LED lights turn green. NOTE If you press the DSC button when booting boot up, the controller will not unlock. AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 8 © 2024 Carrier. All rights reserved. A Carrier Company Document revision history Important changes to this document are listed below. Minor changes such as typographical or formatting errors are not listed. Date 4/24/24 2/22/24 Topic To understand controller states What is the AddressIT app? 12/11/2 What is the AddressIT app? 3 12/4/23 To understand controller states What is the AddressIT app? 11/22/2 Addressing controllers > To 1 connect to a network * For internal use only Change description New descriptions added for locked device Updated driver prerequisite to FWEX 107-06-2074 or later Added driver prerequisite Code* X-PM-EH-E-EH X-R-NS-E X-PM-DS-E Removed "controller in locked state" error item and added note Updated BAS, iOS, and Android version requirements Added a note about a possible benign message "No internet" even though there is a successful connection. X-R-NS-E-DS X-R-NS-E AddressIT Rev. 4/24/2024 All trademarks used herein are the property of their respective owners. Proprietary and Confidential 9 © 2024 Carrier. All rights reserved. A Carrier CompanyAdobe PDF Library 24.2.207