Samsung RSG257 Fast Track Troubleshooting

Publication #: tsRS257AA | Revision Date: 08/24/2009

Models Covered: RSG257AABP/XAA, RSG257AAPN/XAA, RSG257AARS/XAA, RSG257AAWP/XAA
French Door Refrigeration

IMPORTANT SAFETY NOTICE

"For Technicians Only" This service data sheet is intended for use by persons having electrical, electronic, and mechanical experience and knowledge at a level generally considered acceptable in the appliance repair trade. Any attempt to repair a major appliance may result in personal injury and property damage. The manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any kind arising from the use of this data sheet.

Self Diagnosis & Forced Mode

Self Diagnosis: Press both buttons (Power Freeze ❄️ + Lighting ?) simultaneously (no sound when both buttons are pressed at the same time) until the display quits blinking and beeps, 8-12 seconds, then release and read Fault Codes. This will also cancel the Fault Mode created by self-diagnosis at power up.

Forced Mode: Press both buttons (Power Freeze ❄️ + Fridge ?) simultaneously (no sound when both buttons are pressed at the same time) until it beeps and goes blank, 8-12 seconds.

Wait 5 seconds between button pushes.

Test Mode Steps:

  • Press Freezer button one time at the Test Mode to Force Compressor High Speed Run, measure fan and Compressor voltages at main PCB.
  • Press Freezer button a second time to Force Mid Speed Run.
  • Press Freezer button a third time to Force Low Speed Run.
  • Press Freezer button a fourth time to Force Defrost of Fridge & Freezer, measure defrost voltage at main PCB.

Sales Mode (No Compressor Operation): Press Power Freeze ❄️ & Freezer temp buttons simultaneously for 3 sec (you will hear a "Ding Dong") to remove or put into Sales Mode. When in the Sales Mode the Display will show "OF" "OF". Removing power will not cancel this mode.

Sealed System & Refrigerant

Sealed System Flow:

  1. Compressor ➔ Sub-condenser ➔ Hot Pipe ➔ Back Cluster Pipe ➔ Dryer ➔ R Capillary Tube ➔ Refrigerator Evaporator ➔ Connected Capillary ➔ Freezer Evaporator ➔ Suction Pipe ➔ Compressor
  2. Compressor ➔ Sub-condenser ➔ Hot Pipe ➔ Back Cluster Pipe ➔ Dryer ➔ F Capillary Tube ➔ Freezer Evaporator ➔ Suction Pipe ➔ Compressor

Refrigerant Charge: R134a 7.0 oz.

Component Value Chart

ComponentResistanceWattageVoltage
Freezer Defrost Heater58Ω250120vac
Fridge Defrost Heater103Ω140120vac
Fill Tube Heater2645Ω4.6120vac
Dispenser Heater1763Ω7120vac
Water Tank Heater3600Ω4120vac
Sensors2.5KΩ-89KΩN/A1~4.5vdc
FansN/AN/A7~12vdc

DC FAN MOTORS

Brushless DC Fan motors are used to save energy. The fans operate at two speeds. Fan speed information is read by the Main PCB. If the fan speed exceeds 600 RPM or the speed is too slow, or stopped, the fan drive circuit is disabled. After 10 seconds, the circuit tries again with 3 seconds of DC voltage. If the fan continues this activity for 5 cycles (10 seconds off, 3 seconds on), the fan drive circuit is disabled for 10 minutes.

TO TEST THE FAN CIRCUIT VOLTAGE: Power off and back on to check the DC voltage to the motor. Wait from 10 to 60 seconds for the fan voltage to kick in, and then check fan voltage; the average reading is 9 VDC. If you get 3 seconds of voltage every 10 seconds for the 5 fan power-up cycles, then the Main PCB is good.

NOTE: You may need to put the unit in FORCED FREEZE mode to activate the fans/compressor.

If the fan blade is blocked by ice, then defrost and check the motor again, after removing power from the unit. If the evaporator is ice blocked and thus blocking the air flow, the fan will over-RPM and stop. Remove ice and check the motor again. If everything is clear around the fan blade, then the motor would be at fault. Continuous fan errors will be displayed on the front panel display. PLEASE NOTE: The door switches control the evaporator fan motors. Have them closed to test the motors. Delay time: 10 – 60 seconds.

Ice Maker Operation

Heat Release Ice Production Explanation: 38 minutes after the water fill is complete, the control board will check the temperature of the eject Thermistor on the Ice Maker Head. If the Thermistor reads a temperature lower than 18.5 degrees for more than 5 seconds, then the ice production process is completed. The Ice maker will harvest if the ice bucket is not sensed as full. If a Fault Mode is detected with the Ice Maker operation, the Ice Maker stops working for 3 hours. The Ice Maker checks the operation every 3 hours until it works properly.

Heat Release I/M Test Mode: Press and hold the ICE TEST S/W for at least 1.5 seconds; the harvest function will start. If the ice maker Thermistor is below 0 degrees, the Ice maker heater turns on for about 2 minutes. If the temperature exceeds 0 degrees, the Ice maker heater turns on for 30 seconds. After the Ice maker heater turns on for 30 seconds, the heater turns off, and then the Ice maker harvest motor turns on. The motor will rotate in the right direction for about 3 minutes. After this, the water supply valve is turned on, then the valve is turned off, and the test mode is completed. If the above operation is not carried out within 6 minutes, it will go into a fault mode.

FREEZER TEMPERATURE CONTROL BY THE ICE MAKER: Interior Temperature of the freezer will be set to -14 degrees Fahrenheit until the ice bucket is full. When the ice bucket is full, the freezer will maintain the original set temperature. Also, whenever ice is used, the freezer will again set to -14 degrees Fahrenheit. Selecting "Ice Off" will allow the freezer to be controlled by the set temperature. If water is not hooked up, the freezer will always be at -14 unless "Ice Off" is selected.

Temperature/Resistance/Voltage Chart for Samsung Refrigerators Sensors

Temp.()Temp.()Temp.()Temp.()
(°F)Volts(Ω)Volts(°F)Volts(Ω)Volts(°F)Volts(Ω)Volts(°F)Volts(Ω)Volts
-29.2°F642274.3261.4°F280213.68532.0°F132902.85362.6°F67712.019
-27.4°F610124.2963.2°F267603.6433.8°F127492.80264.4°F65211.974
-25.6°F579774.2645.0°F255623.59435.6 °F122332.75166.2°F62811.929
-23.8°F551124.2326.8°F244253.54837.4 °F117412.768.0°F60521.885
-22.0°F524064.1998.6°F233453.50139.2 °F112712.64969.8°F58321.842
-20.2°F498484.16510.4°F223203.45341.0°F108232.59971.6°F56211.799
-18.4°F474314.12912.2°F213453.40542.8°F103952.54875.2°F52251.716
-16.6°F451464.09314.0°F204183.35644.6°F99862.49877.0°F50001.675
-14.8°F429844.05615.8°F195373.30746.4°F95962.44978.8°F48611.636
-13.0°F409384.01817.6°F186983.25848.2°F92232.39980.6°F46901.596
-11.2°F390023.9819.4°F179013.20850.0°F88672.3586.0°F42181.483
-9.4°F371693.9421.2°F171423.15851.8°F85262.30187.8°F40721.447
-7.6°F354333.89923.0°F164193.10753.6°F82002.25389.6°F39331.412
-5.8°F337883.85824.8°F157313.05755.4°F78882.20591.4°F37991.377
-4.0°F322303.81626.6°F150763.00657.2°F75902.15895.0°F35471.309
-2.2°F307523.77328.4°F144522.95559.0°F73052.11196.8°F34281.277
-0.4°F293503.72930.2°F138572.90460.8°F70322.064100.4°F32041.213

Samsung Refrigerator Diagnostic Code Quick Guide

Error ItemsLEDTROUBLETESTING
I/M-SENSOR (R on Twin I/M units)Fridge ??Ice Maker Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
R-SENSORFridge ??Refrigerator Room Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°F.The voltage at MAIN PCB Sensor between 4.5V~1.0V
DEFROST SENSOR OF R ROOMFridge ??Ref. Defrost Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
R-FAN ERRORFridge ??This error indicates the Refrigerator Evap Fan is not spinning at the correct RPM or the fan feedback line is open.Fan voltage at MAIN PCB shall be between 7V~12V
I/M FUNCTION ERROR(R on Twin I/M)Fridge ??This error indicates the Ice tray has not returned to level after an ice harvest. The error is displayed after three failed attempts.Replace I/M
R-DEFROSTING ERRORFridge ??Refrigerator Room defrost heater - open or short-circuit, connector failure, or defective temperature fuse/bi-metal. Defrost on over 80 minutes.Disconnect defrost connector from PCB, check resistance
PANTRY-DAMPER-HEATER ERRORFridge ??Sensor system in Pantry Room errorsDisconnect heater connector from PCB, check resistance
PANTRY-SENSOR ERRORFridge ??CR Room Sensor Error - This can be an open or short-circuit, contact failure. Cause is also a temperature reading > 122°F or < -58°F.The voltage of MAIN PCB Sensor between 4.5V~1.0V
WATER HEATER ERRORFridge ??Error is displayed when the water reservoir tank heater is open or shorted.Disconnect heater connector from PCB, check resistance
EXT-SENSORFreezer ??Ambient Temp. Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
F-SENSORFreezer ??Freezer Compartment Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
F-DEF-SENSORFreezer ??Freezer Room Defrost Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
F-FAN ERRORFreezer ??This error indicates the Freezer Evap. Fan is not spinning at the correct RPM or the fan feedback line is open.Fan voltage at MAIN PCB shall be between 7V~12V
C-FAN ERRORFreezer ??This error indicates the Condenser Fan is not spinning at the correct RPM or the fan feedback line is open.Fan voltage at MAIN PCB shall be between 7V~12V
FRENCH DOOR ICE ROOM SENSORFreezer ??Ice Room Sensor Error - open or short-circuit, connector failure. Cause is also a temperature reading > 122°F or < -58°FThe voltage at MAIN PCB Sensor between 4.5V~1.0V
F-DEFROSTING ERRORFreezer ??Freezer defrosting heater - open or short-circuit, connector failure, or defective temperature fuse/bi-metal. Defrost on for over 80 minutes.Disconnect defrost connector from PCB, check resistance
FRENCH DOOR ICE ROOM FAN ERRORFreezer ??This error indicates the Ice Room Compartment Evap. Fan is not spinning at the correct RPM or the fan feedback line is open.Fan voltage at MAIN PCB shall be between 7V~12V
Uart ERROR COMMUNICATIONFreezer ??This error is not applicable; if the error is detected during diagnostic testing, please ignore it.No Repair Necessary
L-M ERROR COMMUNICATIONFreezer ??Communication error within the Main PCB.Replace main PCB
P-M ERROR COMMUNICATIONFreezer ??Communication between the Main PCB and Keypad.Check wiring in door & cabinet, Panel PCB, Main PCB

Compressor & System Operation Testing

The Time Divided Multi-cycle (TDM) System (Stepper Valve) is used to switch refrigerant flow. This improves temperature control and energy efficiency. If it fails in the all evaporator mode, it should work properly, using slightly more energy. If it fails in the Freezer evaporator only mode, there will be a Fridge no cool condition with the "Power Cool" option. Monitor the Fridge evaporator(s) temp by using the Defrost Sensor(s). If the temp doesn't decrease, then suspect the Main PCB is not supplying signal to switch the diverter valve.

TEST BEFORE INTERPRETING LED BLINKING FREQUENCY (Compressor not running):

  1. Activate Forced Compressor Operation, wait 2 minutes (in case of high head pressure).
  2. If compressor doesn't start, check CN79 pin 4 for 2.5vdc (if not there, replace Main PCB).
  3. If voltage is OK, remove power, disconnect CN03 (Inverter PCB) and check resistance to the windings. Approximately 10 ohms. If not correct, inspect wire harness; if OK, replace compressor.
  4. Disconnect CN02 (SMPS PCB), check resistance to Overload; if open, replace overload.

Wiring Connector Information:

  • CN79 To Comp Inverter Board: 2- (CN75-10) (Brn-Gry) 5vdc, 4- (CN75-10) Comp control (Org-Gry) 2.5vdc
  • CN02 (Overload & A/C Line): 1 OLP (Brn), 3 OLP (S/Blu), 3 L (Red), 1 N (Gry)
  • CN04 Compressor Control: 1-(CN75-10) +13vdc (Blk-Gry), 2-(CN75-10) 5vdc (Brn-Gry), 4 Comp Signal (Org)
  • CN03 Compressor Windings: 1 Compressor (Blue), 3 Compressor (Prp), 5 Compressor (Wht)

Protection Functions & LED Blinking Frequency:

Protection FunctionsLED Blinking FrequencyTestReplace
Starting Failure?????Check the Inverter PCB & Comp Relay ConnectorsConnectors OK, replace Inverter PCB; if same, replace compressor
SPM Fault????If blinking after reset, Check Inverter Connectors, Compressor LockingCheck System for restriction & refrigerant; if OK, replace Inverter; if same, replace compressor
Detecting Position Failure???Compressor LockingConnectors measure OK, replace compressor; if same, replace Inverter PCB
Motor Locked??Compressor Locking, check input voltageCompressor Replace Inverter PCB; if same, replace Compressor
Low Voltage?Compressor Locking, check input voltageReplace Inverter PCB; if same, replace Compressor
Over Voltage?Compressor Locking, check input voltageReplace Inverter PCB; if same, replace Compressor

RSG257 Main PCB Overview

Nominal Voltages Listed:

  • CN71 (120vac): 1 N (Blk), 3 L (Red), 7-9 R Defrost (Wht-Org), 5-9 F Defrost (Brn-Org), 13- N (Gry), 15-3 Door Cap/DispHtr (Blu-Red) 120vac
  • CN72 (120vac): 1- (CN70-3) Ice Rte Mtr (S/Blu-Red), 3- (CN70-3) Water tank Htr (Blu-Red)
  • CN75 (F, R, C Fans): 2-10 C Fan (S/Blu-Gry) 7-11vdc, 3-10 R Fan (Org-Gry) 7-11vdc, 4-10 F Fan (Yel-Gry) 7-11vdc, 5 F Fan FG(Blk), 6 R Fan FG(Brn), 7 C Fan FG(Red), 8-11 Not Used
  • CN90 (Ice Maker): 3-(CN75-10) Eject Sensor (Wht-Gry) 2.3~3.3vdc, 4-(CN75-10) Test Sw (S/Blu-Gry) 5vdc, 5-(CN75-10) Full Hall Out (Blu-Gry), 6-(CN75-10) Horiz Hall Out (Prp-Gry), 7-(CN75-10) (Wht/Yel-Gry) +5vdc
  • CN30: 1-(CN75-10) Ice Route Mtr Sw1 (Wht/Red-Gry) 5vdc, 2-(CN75-10) Ice Route Mtr Sw2 (Wht/Blk-Gry) 5vdc
  • CN73 (120vac): 1- (CN70-3) Water Valve (Wht/Blk-Red), 3- (CN70-3) I/M Heater (Wht/Blu-Red), 5- (CN70-3) I/M Mtr (Brn-Red), 7- (CN70-3) Ice Valve (Prp-Red), 9- (CN70-3) Auger Mtr (Pnk-Red), 11- (CN70-3) Cube (Yel-Red)
  • CN40: 2-1 Ambient Sensor (Yel-Yel) 1.2~2 vdc, 3-4 Freezer door Sw (Wht/Grn-Gry), 5-4 F Sensor (Yel-Gry) 3.5~4.2vdc, 6-4 F-Def Sensor (Blu-Gry) 2.3~4.2vdc, 7-8 R Door SW (W/Red-Gry) 2.4~2.8vdc, 9-8 R Sensor (Blk-Gry) 2.4~2.8vdc, 11-8 R-Def Sensor (Prp-Gry) 2~4.2vdc
  • CN79: 1-(CN76-5) (Blk-Gry) +13vdc, 2- (CN76-5) (Brn-Gry) +5vdc, 3 Feedback (Red), 4- (CN76-5) Comp Sig (Org-Gry) 2.5vdc
  • CN50: 1 TX (Blk), 2 RX (Brn), 3-5 (Red-Gry) +13vdc, 4-5 (Org-Gry) +5vdc, 7-10 Ice/Water Lever Sw (Pnk-Gry), 8-15 Jumper (Prp-Prp), 9-10 Cube Reed Sw (Wht/Blu-Gry), 11-10 Bucket Reed Sw (Yel-Gry)
  • CN78 (LEDs & Stepper Mtr): 1-2 Freezer LED Ass'y (Brn-Gry), 3-5 Fridge LED Ass'y (S/Blu-Gry), 4-3 Jumper (Prp-S/Blu), 6-5 (Red-Gry) +13 vdc, 7 Step Mtr A (Blk), 8 Step Mtr A (Yel), 9 Step Mtr B (Org), 10 Step Mtr B (Blu)

RSG Ice Maker in Door

Ice Maker Cover Removal: Pull out on the bottom of the cover and lift up.

Ice Bucket Assembly Removal: The ice bucket assembly is removed by pulling the locks on both sides of the bin.

Auger/Ice Maker Assembly Removal: Squeeze in at the indicated point and pull out the auger/ice maker assembly on the left side. The assembly has plastic that locks into the two pieces on the door liner.

Steps:

  1. Remove the Ice Maker Cover.
  2. Remove the Ice Bucket Assembly.
  3. Remove the I/M Auger Assembly (requires removing 4 screws).

Note: The Ice bucket reed switch and Ice Off LED flashes if the bucket is not in place.

Wiring Diagram & Component Resistance

The detailed wiring diagram illustrates the connections between the Main PCB and various components such as fans, heaters, sensors, and motors. Key connectors like CN70, CN71, CN72, CN73, CN75, CN78, CN79, and CN90 are labeled with their respective functions and wire colors.

Defrost Heater Resistance Information:

  • FRE-DEFROST: 102.6 Ω (Tolerance ±7%)
  • REF-DEFROST: 57.6 Ω (Tolerance ±7%)

Other Component Resistances:

  • WATER PIPE: 2645 Ω
  • DISPENSER: 1763.1 Ω
  • WATER TANK: 3600 Ω
  • CAP DOOR HEATER: 293.9 Ω

Note: Heater resistance could be changed for efficiency and quality improvement.

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