Panasonic TOUGHBOOK Smart Service
Enterprise Mobility Intelligence™ – Turning Insight Into Action
Empowering Frontline Productivity
Frontline workers rely on dependable mobile computing solutions to stay productive. However, complex issues within these mobile solutions, often going unreported, can negatively impact productivity, increase costs, and damage brand reputation.
TOUGHBOOK Smart Service, powered by Elemez from B2M Solutions, is an intelligent, software-based service from Panasonic. Designed for hyper-mobile users, it leverages real-time Enterprise Mobility Intelligence™ data from your mobile devices. Combined with Panasonic's expertise, this service optimizes device performance and resolves mobility challenges.
Solving Key Mobility Challenges
Eliminate battery issues
Identify and understand connectivity challenges
Locate lost devices
Identify underutilized assets and applications
Track, analyze, and understand device reboots
Stop data overages
Gain Visibility, Take Control
Poor user experiences often arise from factors beyond hardware, such as connectivity issues, software interruptions, firmware updates, and user errors. Detecting these problems can be time-consuming for IT departments.
How We Can Help
Smart Monitoring
Deploying TOUGHBOOK Smart Service across your entire mobile estate provides visibility of your devices. It proactively flags mobility issues and recommends swift remedies before they cause disruption.
Mobility Troubleshooting
When challenges like connectivity black spots, frequent forced restarts, and short battery life affect your mobile workforce, deploying TOUGHBOOK Smart Service to selected devices allows for investigation and recommended solutions to mitigate these issues.
How Does It Work?
Deploy TOUGHBOOK Smart Service to your mobile devices.
Panasonic experts analyze the data gathered.
We provide a report* indicating everything that could be problematic.
We make recommendations to enable you to remedy any potential situation quickly.
We will also send you alerts if anything urgent is flagged.
*Report frequency depends on the service purchased.
Expert Support for Your Mobile Estate
Our team of experts deeply understands mobile working. By providing access to engineering resources for specific issues, we can quickly and efficiently diagnose and solve field problems that impact user productivity, alleviating the burden on your IT teams.
To ensure a holistic view of your mobile estate, TOUGHBOOK Smart Service supports most modern Android ? or Windows ? mobile devices.
Get In Touch
Contact Panasonic Connect experts today to discuss your requirements or to organize a trial.
TOUGHBOOK SMART SERVICE is a Panasonic Connect Mobility Service, powered by B2M Solutions. Elemez and Mobility Intelligence are Trademarks of B2M Solutions.
