Troubleshooting Steps
In case of an unexpected behavior of your breast pump, check the troubleshooting table. Find the issue in the "Problem" column and follow the instructions in the "Solution" column.
Q) The breast pump does not enter the standby mode after you pressed the On/Off button
A) You pressed the On/Off button for too short or too long a time. Press the On/Off button until you hear an audio signal, then release it. If the pump is in storage mode, it will take somewhat longer (approx. one second) until the audio signal is emitted.
Q) The display does not light up after you pressed the On/Off button
A) To reset your breast pump, press and hold the On/Off button (on the side) for seven to ten seconds. If there is no change, make sure that the breast pump is connected to a properly working power supply. If there is still no change, contact the Medela Customer Service.
Q) The timer does not count up after you pressed the Start/ Pause button
A) Contact the Medela Customer Service.
Q) The breast pump generates no vacuum (motor not working) after you pressed the Start/Pause button
A) Make sure that the breast pump is switched on. Contact the Medela Customer Service.
Q) The breast pump generates only constant vacuum instead of sucking cycles
A) Contact the Medela Customer Service.
Q) The breast pump stops operation or cannot be turned on (emits an audio signal and all elements of the battery display are flashing)
A) The breast pump refuses operation due to battery over-temperature. Allow the motor unit to cool down, then restart the breast pump.
