BIXOLON SRP-Q300/Q302 Thermal Receipt Printer

Copyright

© BIXOLON Co., Ltd. All rights reserved.

This user manual and all property of the product are protected under copyright law. It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product. BIXOLON is not responsible for any direct or indirect damages, arising from or related to use of this information.

• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
• All other brand or product names are trademarks of their respective companies or organizations.

BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality of all our products. In the following, product specifications and/or user manual content may be changed without prior notice.

Caution

Electronics, such as printers, are prone to damage by static electricity. Therefore, to protect the printer from static electricity, be sure to turn off the printer before connecting or disconnecting the cable to the rear of the printer. If the printer is damaged by static electricity, contact your local dealer.

This equipment is not suitable for use in locations where children are likely to be present. When the printer is operating with the media cover open, do not wear anything that can touch the drive, such as clothing, necklaces, rings, watches, or employee certificates close to it. Also, keep yourself away from the printer as it is dangerous for some parts of the body to come into contact with it. If an object or part of your body touches the drive, immediately disconnect the power cord or turn off the power switch on the back of the product.

Warning

Hazardous moving parts: Keep fingers and other body parts away. Pull the print head lever to stop all moving parts.

[IEC 60417-6057 (2011-05)] symbol for other moving parts.

Translated French Warning (Mise en garde): Electronic devices, such as printers, risk damage from static electricity. To protect the printer from static electricity, turn it off before connecting or disconnecting the cable at the rear. If the printer is damaged by static electricity, contact your local dealer. This device is not suitable for use in locations where children are likely to be present. When the printer is operating with the cover open, do not wear anything that can touch the mechanism, such as clothing, necklaces, rings, watches, or employee certificates. Keep away from the printer as it is dangerous for body parts to come into contact with it. If an object or body part touches the mechanism, immediately disconnect the power cord or turn off the switch at the rear of the product.

Translated French Attention: Dangerous moving parts: Ensure your fingers or any body part do not come into contact with these parts. Pull the print head lever to stop all moving parts.

Compliance Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Caution: Exposure to Radio Frequency Radiation. To comply with FCC RF exposure compliance requirements, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons.

Caution: Any Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment.

Class A Digital Device: Wired Device This Apparatus complies with class “A” limits for radio interference as specified in the Canadian department of communications radio interference regulations. This Class A digital apparatus complies with Canadian ICES-003.

Translated French Compliance: Class A digital device: wired device. This device conforms to Class "A" radio interference standards as specified by the Canadian Department of Communications in its radio interference regulations. This Class A digital device conforms to standard NMB-003 of Canada.

Waste Electrical and Electric Equipment (WEEE)

This marking shown on the product or its literature indicates that it should not be disposed of with other household wastes at the end of its working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.

WARNING & CAUTION

Is described as death, physical injuries, serious financial losses, and damage to data etc. that can be caused to the user.

• Do not connect multiple products to a single or faulty power outlet. Use only grounded power outlets that meet the industry standard. Noncompliance may cause electric shock or fire.
• Only use authentic products from BIXOLON. The company will not provide post-sale support for damaged or other quality issues that any fake (Or refurbished) products may incur.
• Do not excessively bend or strain the power cord. Securely push the power cord all the way into the power outlet lest it remain loose. Make sure to hold the cord tight when separating it from the power outlet. Do not remove the power cord while the product is in use. Noncompliance may cause electric shock or fire.
• Keep small accessories or other packaging materials away from young children. Beware: choking hazard. Mishandling the product may incur injuries which may require seeking urgent medical attention.
• Keep excessive liquids away from the power cord and outlet. If matter is smeared onto the power cords, wipe with a dry cloth. Noncompliance may cause electric shock or fire.
• Do not allow the product to be damaged by heavy objects. Noncompliance may cause electric shock or fire.

General Warnings

• If the product emits a strange sound, burning smell, or smoke, turn off the power immediately and unplug the power cord. If the product is dropped or its exterior is damaged, turn off the power immediately and unplug the power cord. Do not subject the product to shock. It may start a fire. It may damage the product.
• Install the product in a well-ventilated area by keeping it a certain distance from the wall. The product installed in certain places such as where a lot of fine dust is generated, where the temperature is too high or too low, where there is a lot of moisture or water, and at airports or stations that are used continuously for a long time may suffer serious quality problems due to the influence of the surrounding environment. An increase in internal temperature may start a fire. Be sure to contact the place of purchase before installing the product.
• Install the product in a fixed place preventing it from tipping over. When moving the product, turn off the power and disconnect all connected cables, including the power cord. It may damage the product.
• Never independently disassemble, repair, or modify the product as the warranty will become invalid. When repair is necessary, contact the original place of purchase.
• Do not let any foreign substances enter the product. Do not place heavy objects, liquids, or metals on the product. This could cause damage to the product or a fire.

If there is a problem with the product, please contact the original place of purchase or through BIXOLON website's product repair page (www.bixolon.com).

Manual Introduction

This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

Manual Symbol Introduction

Product Symbol Information

• DC (Direct current): [DC Symbol]
• Error, Warning, Caution: [Error/Warning/Caution Symbol]
• Paper Empty: [Paper Empty Symbol]
• Paper Feeding: [Paper Feeding Symbol]
• Stand-By: [Stand-By Symbol]
• NFC: NFC
• Charge: [Charge Symbol]
• USB: [USB Symbol]
• Ethernet: [Ethernet Symbol]

1. Preparation

Note:

• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.

Printer Models

• SRP-Q300/302: [Image Description: A compact, square thermal printer.]
• SRP-Q300H/Q302H (B-gate Model): [Image Description: A compact thermal printer with an attached base unit (B-gate).]
• SRP-Q300B (Battery Model): [Image Description: A compact thermal printer with an integrated battery base.]

Standard Components

• AC/DC Adapter: [Image Description: A power adapter with cables.]
• Power Cord: [Image Description: A standard power cord.]
• Roll Paper: [Image Description: A roll of thermal printer paper.]
• Installation Guide: [Image Description: A booklet labeled "Installation Guide".]
• Foot Rubber: [Image Description: Small rubber pads for the printer base.]

Option Components

• USB A-B Cable: [Image Description: A USB cable with Type-A and Type-B connectors.]

2. Product Part Names

2-1 Printer Part Names

[Image Description: A diagram of the SRP-Q300/Q302 printer with labels pointing to key parts: Manual Cutter (front), Controller (top panel), Printer Cover (main housing), and B-gate (optional base unit).]

2-2 Interface Part Names

Connect the printer to the host computer using the appropriate interface cable that complies with the specifications of the interface.

2-2-1 USB (Built-in)

Printer Set:

[Image Description: Rear view of the printer showing the USB Port (Device Function) and POWER port.]

B-gate Set:

[Image Description: Rear view of the B-gate unit showing USB Port (Host Function), USB Port (Device Function), and 24V power input.]

USB Pinout (Printer Set & B-gate Set):

Important Notes for USB:

• Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.
• Do not separate and use the printer and B-gate on models SRP-Q300H / Q302H. (Externally exposed power terminals may cause malfunction.)
• The Charge Port is designed for charging mobile devices only (Communication is not supported). The charging current may differ depending on the mobile device.
• The communication ports (USB, Ethernet) in the printer set for models SRP-Q300H/302H will be deactivated.

2-2-2 Ethernet Interface

Printer Set:

[Image Description: Rear view of the printer showing the Ethernet Port.]

B-gate Set:

[Image Description: Rear view of the B-gate unit showing multiple ports including an Ethernet Port.]

Ethernet Pinout:

Important Notes for Ethernet:

• Connect or disconnect the communication cable while the printer power is off. If power is on, your data may be lost.
• When B-gate is connected to the printer, all communication ports of the printer will be deactivated. Instead, the B-gate communication port will be activated (except for the drawer port and LCD port).
• All cables must be connected while the product is turned off.
• This port is exclusively for Ethernet communications. Other products are incompatible.
• The communication ports (USB, Ethernet) in the printer set for models SRP-Q300H/302H will be deactivated.

Refer to the utility and network connection manual for Interface connection information. The network connection manual is on the BIXOLON website (www.bixolon.com).

2-2-3 Wireless LAN Interface (Option)

Printer Set:

Wireless LAN Communication Specifications:

Connecting Wireless LAN:

Printer can be connected to terminal devices with wireless LAN communication capability (PDA, PC, smartphone, tablet PC, etc.).

B-gate Set:

List of dongles supporting wireless LAN:

Important Notes for Wireless LAN:

• When B-gate is connected to the printer, all communication ports of the printer will be deactivated. Instead, the B-gate communication port will be activated (except for the drawer port and LCD port).
• If you wish to use wireless LAN communication while B-gate is connected, you must use one of the USB dongles listed above.
• Refer to the Network Connection Manual for more detailed instructions about how to establish the connection. The Network connection manual is on the BIXOLON website (www.bixolon.com).

2-2-4 Bluetooth Interface (Option)

Bluetooth Communication Specifications:

Bluetooth Connection:

Printer can be connected to terminal devices with Bluetooth communication capability (PDA, PC, smartphone, tablet PC, etc.).

Refer to the Bluetooth Connection Manual for more detailed instructions about how to establish the connection. The Bluetooth Connection manual is on the BIXOLON website (www.bixolon.com).

2-2-5 NFC (Near Field Communication) (Built-in)

NFC Communication Specifications:

NFC Connection:

• The printer supports near-field communication with NFC-enabled devices (PDA, smartphone, tablet PC).
• Download the mobile application by scanning the QR code on the label affixed to the bottom of the product.

[Image Description: Diagram showing an NFC-enabled mobile device approaching the printer's NFC mark for recognition.]

Important Notes for NFC:

• For accurate NFC recognition, hold the section of your mobile device where the NFC is located to the section of the printer's NFC mark until it is recognized.
• The communication range may differ depending on the type of device and operating conditions.
• This only works with Android devices that support NFC.

2-2-6 Drawer Kick-out Port

Connect the Drawer Kick-out connection cable to the drawer kick-out connector on the rear side of the printer.

[Image Description: Rear view of the printer showing the Drawer kick-out port.]

Drawer Kick-out Port Pinout:

Important Notes for Drawer Kick-out Port:

• Use a cash drawer that meets the printer specifications. Using a cash drawer that is inappropriate to the specs or using it as a power supply for a separate device may result in damage to the product.
• Do not connect a telephone line to the drawer kick-out port. Otherwise, the telephone line and the computer may be damaged.
• Do not allow a foreign object such as a conductor to touch the drawer kick-out port. This may result in damage to the product.
• Make sure to use a cash drawer with an internal coil resistance of 24 Ω or higher. (The maximum current is 1A.)
• The open signal time for the cash drawer should not exceed 0.8 seconds. After opening the cash drawer, make sure to idle for at least 3.2 seconds (at least 4 times that of the open signal time) before operating it.

2-2-7 Customer LCD Port

Connect the BIXOLON Customer LCD Display BCD-3000 cable to the LCD Port located at the rear of the printer.

[Image Description: Rear view of the printer showing the LCD Port.]

Customer LCD Port Pinout:

Important Notes for Customer LCD Port:

• The port is designed for BIXOLON Customer LCD Display BCD-3000 only and other connector cables cannot be used.
• Using a different LCD product or a cable that does not meet the specs may result in damage to the product.

3. Installation & Usage

3-1 Printer Installation Placings

• Allow sufficient space around the printer for proper ventilation.
• Do not place objects close to the back or bottom of the printer, which may hinder the air circulation.
• Install the printer on a flat and level surface.
• Avoid humid environment.
• Install in a place that does not exceed the protocol standard of the wireless communication or the specified maximum distance.
• For stable wireless communication, install in a place where there is no physical obstacle (Wall, object, etc.).

[Image Description: Diagrams showing correct and incorrect printer placement on a table. Correct placement shows adequate space around the printer. Incorrect placements show the printer tilted or too close to objects.]

⚠️ Problems caused by using the unit in a tilted position are not covered by the warranty.

3-2 Turn on the Power

1. After turning the printer off, connect the AC/DC adapter jack to the printer's power port.

Printer Set:

[Image Description: Close-up of the printer's rear panel showing the Power Port and the AC/DC Adapter Jack being inserted.]

B-gate Set:

[Image Description: Close-up of the B-gate unit's rear panel showing the Power Port and the AC/DC Adapter Jack being inserted.]

2. When connecting the adapter jack, ensure that it is inserted in the correct direction.

[Image Description: Two diagrams showing correct (✔️) and incorrect (❌) insertion of the AC/DC adapter jack.]

3. Connect the power cord to the AC/DC adapter and plug it into the power outlet on the wall.

[Image Description: Diagram showing the AC/DC adapter connected to the power cord, which is then plugged into a wall outlet.]

4. Press the “ON” switch to turn on the printer.

Important Notes for Power:

• If the voltage of the power supply and the power outlet is not correct, contact the seller and do not connect the power supply. Failure to do so may result in damage to the product.
• Only use a power supply provided by BIXOLON. BIXOLON shall bear no responsibility for damage caused by using a third-party power supply.
• Be sure to turn off the printer and connect or disconnect the cable.
• Check the power supply's label to check its electronic specs.
• When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.
• When connecting or disconnecting power, make sure to remove the power supply from the power outlet before removing.
• Pay attention to the direction in which you insert the power cord.
• Do not connect a voltage out of the specifications of the power supply. It can cause damage to the product or a fire.

3-3 Inserting and changing the paper roll

Use paper roll that complies with the specifications.

If you use a paper roll including paper core attached to paper, the paper may not be properly recognized as paper Empty due to not proper releasing of paper.

• When opening or closing the cover, be careful not to pinch your fingers.
• Do not open the print head levers while the printer is printing. The printer may be damaged.
• Change the paper when the printer is not receiving data, or data may be lost.
• While the printer is operating, the printer head gets very hot, so turn off the power and let it cool down completely. The hot printer head can cause serious burns.
• This printer should be used in Front Exit orientation. We don't guarantee any issue by Vertical Exit orientation.

1. Open the printer cover by pulling the Open Cover lever forward.

[Image Description: Diagram showing the printer cover being opened by pulling a lever forward.]

2. Remove the empty paper roll and replace with a new one as shown in the image.

[Image Description: Diagram showing an empty paper roll being removed and a new roll being inserted into the printer mechanism.]

3. Check the orientation of the roll paper when inserting it into the printer.

[Image Description: Illustration of a paper roll showing the correct orientation for insertion.]

4. Pull out a small amount of paper as shown in the picture, and close the cover.

[Image Description: Diagram showing paper being pulled out from the printer and the cover being closed.]

Note: When closing the cover, hold down the center of the printer cover firmly so that the paper roll is loaded correctly.

5. Cut the paper as shown in the following picture.

[Image Description: Diagram showing the paper being cut using the printer's cutter.]

3-4 Using Printer Functions

Printer Indicators and Buttons:

Troubleshooting:

• If the printer does not power on, check that the adapter LED indicates "ON". If the adapter LED is "OFF", connect the adapter power.
• For SRP-Q300H/Q302H, press the Power button and wait until the error indicator and the paper indicator stop blinking.

3-5 Battery Indication Lamp

Indicator Explanations:

⚠️ If the ERROR light turns on, please turn off the power and visit the service center. If the error persists, it may cause a fire due to overheating.

4. Printer Setting Change

This product does not support Dip Switch. In order to change the product's configuration, use either the virtual memory switch utility or the virtual memory switch management function when performing a self-diagnosis.

• Turn the product power ON/OFF by using the virtual memory switch utility.
• For more details, please refer to Utility and Service Manual.

5. Self-Test

The self-test checks whether the printer has any problems. If the self-diagnostics reveal no error in the printer, please see other device or software. If the printer does not run normally, please contact the place of purchase.

⚠️ Important:

• Do not open the top cover while the printer is running.
• If the printer does not run normally, please contact Customer Center.

1. Make sure paper roll has been installed properly.

2. Turn on the power while holding down the FEED button and the self-test begins.

3. The self-test prints the current status of the printer including control ROM version.

4. After printing the current printer status, the printer waits for the next step after printing the following lines. (The paper signal light keeps blinking.)

SELECT MODES BY PRESSING FEED BUTTON.

• Continuous SELF-TEST: Less than 1 second
• VMSM Selection: 1 second or more

5. Press the Feed button to resume printing or hold down the button for at least one second to change the VMSM settings.

Self-Test Modes:

(1) If “Continuous SELF-TEST” is selected:

1. Press the Feed button for less than one second to print the preset page.
2. The self-test ends automatically as it prints the following line and cuts the paper: *** COMPLETED ***
3. The printer goes into normal print mode upon completion of the self-test.

(2) If “VMSM Selection” is selected:

1. The following lines will be printed when the VMSM opens:

** VMSM Selection **
0: Exit and reboot printer
1: Print current settings
2: Set Print Density
3: Set Print Speed
4: Set Cutting mode
5: Set Internal Buzzer control
6: Set Buzzer control after cutting
7: Set International Character
8: Print Maintenance Counter
9 or more: None
    

2. Press the Feed button to run the above function.

• Step 1 (Select Options): Press the button a number of times as shown by each menu.
• Step 2 (Enter Options): Hold down the button for at least one second to apply each item selected.

Important Notes for VMSM Selection:

• If you select any items not listed above, the list of “VMSM Selection” will be printed again. Setting the mode will be canceled if no item is selected in Step 1.
• If the "0: Save settings and exit" function is not executed, the setting information is not stored in the printer.

3. Hold down the Feed button for at least 1 second to save the changes. The following line will be printed before cutting the paper: *** COMPLETED ***

6. The new settings will be automatically applied when printer resets.

6. Hexadecimal Dumping

This function allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hexadecimal dump function, the printer prints all commands and data in hexadecimal format along with a guide section to help you find specific commands.

1. After making sure that the printer is off, open the cover.

2. Turn the printer on, while holding down the FEED button.

3. Close the cover, and then the printer enters the hexadecimal dump mode.

4. Select the hexadecimal printing function in the mode selection menu to move to the hexadecimal printing mode.

5. Run any software program that sends data to the printer. The printer will print all the codes it receives in a two-column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes.

1B 21 00 1B 26 02 40 40 40 40   . ! . . & . @ @ @ @
02 0D 1B 44 0A 14 1E 28 28 28   . . . D . . . ( ( (
00 01 0A 41 0D 42 0A 43 43 43   . . . A . B . C C C
    

A period (.) is printed for each code that has no ASCII equivalent. During the hex dump, all commands are disabled.

6. When the printing finishes, turn off the printer.

7. Turn on the printer and then the hexadecimal mode is off.

ℹ️ Contact the customer center if the printer does not enter hexadecimal printing mode.

7. Maintenance

7-1 Paper Jam

1. Power cycling the printer will return the movable blade to its home position and clear minor paper jams.

2. Open and close the printer cover if power cycling does not solve the problem.

⚠️ Important:

• If a paper jam occurs, do not use force to pull the paper out.
• Forcing the printer cover open may damage the printer.
• If paper jam persists, contact your local seller.

ℹ️ Placing your hand over the paper exit may cause a paper jam.

7-2 Cleaning Printer

The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer's head and internal capacity may undermine printing quality. Periodic cleaning (every 3 months at minimum) is recommended to maintain print quality.

1. Open the Printer Cover and remove the paper currently in use.

2. Residue or contamination of TPH should be wiped out by alcohol for medical.

3. Insert a paper roll and close the Printer Cover.

4. When printer foot rubber becomes dirty and does not work properly, please replace it with enclosed foot rubber.

[Image Description: Diagram showing the printer's internal mechanism, highlighting the print head and rollers. Also shows the Foot Rubber replacement.]

⚠️ Important Cleaning Precautions:

• Be sure to clean after turning the printer off.
• Be careful not to leave scratches in the print head. The printer may be damaged.
• The print head is very hot while the printer is printing, so clean the printer after cooling it sufficiently with power off.
• Do not touch the heated area of the print-head when cleaning. Personal injury may result from static electricity, etc.

8. Specifications

8-1 Printer Specifications

Notes on Specifications:

• The specifications were determined based on operation at normal temperature using designated paper on default settings.
• They are subject to change depending on temperature or printing level.
• Printing speed may become slightly slower depending on the data transmission speed and the combination of commands.

8-2 Recommended Papers

• TF50KS-E (Paper Thickness: 65µm): Nippon Paper Industries Co., Ltd.
• PD 150R (Paper Thickness: 75µm): New Oji Paper Mfg, Co., Ltd.
• PD 160R (Paper Thickness: 75µm): New Oji Paper Mfg, Co., Ltd.
• P350 (Paper Thickness: 62µm): Kansaki Specialty Paper, Inc. (USA)
• P220AG (Paper Thickness: 65µm): Mitsubishi Paper Mills Limited
• P220A (Paper Thickness: 65µm): Mitsubishi Paper Mills Limited
• F5041 (Paper Thickness: 65µm): Mitsubishi HitecPaper Flensburg Gmbh

⚠️ Warning:

• The use of papers other than those recommended above may cause damage to the printer's TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers.
• If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.

Revision History