LG Microwave Oven Owner's Manual

Model: MVEM1825*

Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times.

Document Revision: Rev.00_050322

Website: www.lg.com

Important Safety Instructions

Safety Messages

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.

⚠ This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING: You may be killed or seriously injured if you do not follow instructions.

CAUTION: You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.

WARNING

WARNING

Technical Safety

To Reduce the Risk of Fire in the Oven Cavity

Installation and Usage Precautions

Operation Precautions

Appliance Heat and Supervision

Maintenance Precautions

Microwave Oven Specifics

Ventilation Precautions

Radio/TV/Wireless Equipment Interference

Federal Communications Commission Radio Frequency Interference Statement (U.S.A. ONLY)

This equipment generates and uses ISM frequency energy and if not installed and used properly, that is in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. It has been type tested and found to comply with limits for ISM Equipment pursuant to part 18 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following:

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this microwave oven. It is the responsibility of the user to correct such interference.

SAVE THESE INSTRUCTIONS

Installation

Product Overview

Front View

Accessories

Accessories will vary depending on the model purchased.

⚠ CAUTION

NOTE

Specifications

MVEM1825* Model

† IEC 60705 RATING STANDARD. Specifications are subject to change without prior notice.

Installation Requirements

Installation Location

Make sure you have enough space and support.

Electrical Requirements

The oven is designed to operate on a standard 120 V/60 Hz household outlet. Be sure that the circuit is at least 15 A or 20 A and the microwave oven is the only appliance on the circuit. It is not designed for 50 Hz or any circuit other than a 120 V/60 Hz circuit. No other electrical appliances or lighting circuits should be on this line. If in doubt, consult a licensed electrician.

Voltage Warning

The voltage used at the wall socket must be the same as specified on the oven name plate located on the back or on the side of the control panel of the oven. Using a higher voltage is dangerous and may result in a fire or other type of accident causing oven damage. Low voltage will cause slow cooking. If the microwave oven does not perform normally in spite of proper voltage, unplug and reconnect the power cord.

Do Not Block Air Vents

All air vents should be kept clear during cooking. If air vents are covered during oven operation the oven may overheat. To prevent damage to the oven, a sensitive safety device detects overheating and automatically turns the oven off. The oven cannot be used until it has cooled sufficiently.

Grounding Instructions

This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing an escape wire for the electric current. This appliance is equipped with a cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.

⚠ WARNING

NOTE: Because this appliance fits under the cabinet, it has a short power supply cord. See the separate installation instructions for directions on properly placing the cord.

Operation

Control Panel

The actual control panel may differ from model to model.

Control Panel Features

Before Use

Setting the Clock

Set the current time to operate the microwave oven.

  1. Press STOP/Clear and press Clock.
  2. Press the number keys to set the correct time of day, and press START/Enter.

NOTE: To reset the clock mode, unplug the power cord and plug it back in.

Child Lock

Use this safety feature to lock the control panel before cleaning the oven or to prevent children from unsupervised use of the oven.

Setting Child Lock to ON
  1. Press STOP/Clear.
  2. Press and hold STOP/Clear until Loc appears in the display (approximately 3 seconds).
Canceling Child Lock

Press and hold STOP/Clear until Loc disappears in the display (approximately 3 seconds).

NOTE:

Kitchen Timer

The Timer function serves as an extra kitchen timer up to 99 minutes, 99 seconds. It chimes when the set time runs out. It does not start or stop cooking.

Setting Timer for 3 Minutes

  1. Press Timer On/Off.
  2. Press the number keys to set the time (3, 0, and 0), and press START/Enter.
  3. The timer starts immediately and the time counts down in the display.

To cancel the timer, press Timer On/Off.

NOTE: When the time is over, the oven beeps continuously until you press Timer On/Off.

Setting the Cooktop Light

Use the Light settings to adjust the light for the cooktop below the microwave.

  1. Press Hi/Low/Off once to set the light to high.
  2. Press Hi/Low/Off twice to set the light to low.
  3. Press Hi/Low/Off again to turn the light off.

Setting the Turntable

Use this button to turn the turntable off or on. For best results, leave the turntable on unless using cookware that is too large to turn.

  1. Press Turntable On/Off to turn the turntable off.
  2. Press Turntable On/Off again to turn the turntable on.

NOTE: This option is not available in Sensor Cook, Defrost, Soften/Melt modes.

Be careful when touching the glass turntable during and after cooking. The glass turntable can become hot.

Setting the Wi-Fi

  1. Press Settings.
  2. Press 1 to set the Wi-Fi on.

Setting Ventilation Functions

Use this button to set the vent fan speed. The vent removes steam and other vapors from the cooking surface.

Turning the Vent Fan On or Off

  1. Press On/Off once to turn the vent fan on.
  2. Press On/Off again to turn the vent fan off.

Setting the Vent Fan Speed

When the fan is on, press 2 Speed to change the vent fan speed.

Setting the Timed Ventilation

Press Auto Timeset to set the time before the vent fan automatically turns off.

NOTE:

Custom Setting

Adjust the default values for Wi-Fi

Setting Menu

Refer to the information below to adjust the settings.

Item Option
Wi-Fi 1 Wi-Fi On
2 Wi-Fi Off

Microwave Power Levels

This microwave oven is equipped with 10 power levels to give you maximum flexibility and control over cooking.

When operating at 100% power levels for prolonged periods, the output power will be reduced gradually to help prevent the unit from electrically overheating.

Power Level Use
High 10 (100 %)Boiling water.
Browning ground beef.
Making candy.
Cooking whole poultry, poultry pieces, fish & vegetables.
Cooking tender cuts of meat.
9 (90%)Reheating rice, pasta & vegetables.
8 (80%)Reheating prepared foods quickly.
Reheating sandwiches.
7 (70%)Cooking egg, milk and cheese dishes.
Cooking cakes and breads.
Melting chocolate.
6 (60%)Cooking veal.
Cooking whole fish.
Cooking puddings and custard.
5 (50%)Cooking ham, whole poultry and lamb.
Cooking rib roast and sirloin tip.
4 (40%)Thawing meat, poultry and seafood.
3 (30%)Cooking less tender cuts of meat.
2 (20%)Taking chill out of fruit.
Softening butter.
1 (10%)Keeping casseroles and main dishes warm.
Softening butter and cream cheese.
0 (0%)Standing time

Manual Cooking

Using Manual Cooking

Unless you are using the auto cooking functions, the cook time and power level must be set manually.

Cooking for 5 Minutes, 30 Seconds at 80% Power

  1. Press Cook Time.
  2. Press the number keys to set the cook time (5:30).
  3. Press Power Level.
  4. Press 8 to select power level 8, and press START/Enter.

When cooking is complete, a chime sounds and END appears in the display window.

NOTE: If a power level is not selected, the oven defaults to 100% power.

Using Express Cook

Press the 1 through 6 number buttons to immediately start the microwave function on High for the selected number of minutes.

Cooking for 3 Minutes at High
  1. Press 3 to start cooking.

When cooking is complete, a chime sounds and END appears in the display window.

Using Multi-Stage Cooking

Program an item to cook in 2 stages with different power levels and cooking times.

Cooking for 3 Minutes at 100% Power and then at 80% for 7 Minutes
  1. Press Cook Time and enter the first cook time (3, 0, and 0).
  2. Press Cook Time and enter the second cook time (7, 0, and 0).
  3. Press Power Level and enter the power level (8).
  4. Press START/Enter.

Cooking Mode

Cook your favorite foods without having to select cooking times and power levels.

Using the Sensor Functions

The sensor features offer convenient cooking or reheating of popular food items automatically using preprogrammed settings. The Sensor system works by detecting built up steam so there is no need to set cook times or power levels.

Sensor Reheat Mode

This feature reheats single servings of previously cooked foods or a plate of leftovers.

  1. Press Reheat.
  2. Use the number keys or press Reheat to enter the desired menu code from the Sensor Reheat Menu.
Sensor Reheat Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

⚠ WARNING: Be careful when handling the container. Microwave heating of beverages can result in delayed eruptive boiling. Therefore, care must be taken when handling the container.

Sensor Cook Mode

Cook your favorite foods automatically using preset programs.

  1. Press Cook.
  2. Use the number keys or press Cook to enter the desired menu code from the Sensor Cook Menu.
  3. Press START/Enter.

When the cook time ends, a melody sounds and END appears in the display.

Do not use recycled paper products in the microwave oven. They sometimes contain impurities that cause arcing and sparking.

Sensor Cook Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

⚠ WARNING: Be careful when handling the container. Microwave heating of beverages can result in delayed eruptive boiling. Therefore, care must be taken when handing the container.

Sensor Popcorn Mode

Prepare microwave popcorn simply and easily, one bag at a time.

  1. Press Popcorn.
  2. Press START/Enter.

When the cook time ends, a melody sounds and END appears in the display.

⚠ CAUTION:

Sensor Popcorn Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Sensor Potato Mode

Setting the Potato Function
  1. Press Potato.
  2. Press START/Enter.
  3. Press STOP/Clear to cancel the sensor potato function at any time.
Sensor Potato Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Sensor Vegetable Mode

Setting the Vegetable Function
  1. Press Vegetable.
  2. Use the number keys or press Vegetable to enter a category from the menu below.
  3. Press START/Enter.
  4. Press STOP/Clear to cancel the sensor vegetable function at any time.
Sensor Vegetable Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Sensor Beverage Mode

Setting the Sensor Beverage Function
  1. Press Beverage.
  2. Press START/Enter.
  3. Press STOP/Clear to cancel the sensor beverage function at any time.
Sensor Beverage Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Defrost Mode

Using Defrost Menu

The oven has 4 preset defrost cycles. The Defrost Menu shows the suggested defrost cycle for various foods.

  1. Press Defrost Weight/Time to enter the desired menu code.
  2. Enter the desired amount using the number keys. Then press START/Enter.

At the chime, open the oven door and turn the food over. Remove any food that has thawed. Return the items which are still frozen to the oven, and press Start/Enter to complete the defrost cycle.

Setting Defrost Time

Use this feature to manually set the defrost time.

  1. Press Defrost Weight/Time five times.
  2. Enter the desired defrosting time using the number keys. (For 2 minutes: 2, 0, and 0)
  3. Press START/Enter.

NOTE:

Defrost Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Soften/Melt Mode

The oven uses low power to soften foods (butter, ice cream, cream cheese, frozen juice) and melt foods (butter/margarine, chocolate, cheese, marshmallows).

  1. Press Soften/Melt.
  2. Press Soften/Melt to enter the desired menu code from the Soften or Melt Menu.
  3. Use the number keys to enter the desired amount. Then press START/Enter.
Soften Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Melt Menu

Refer to the information below to set the desired menu item and see the recommended amounts.

Cookware Guide

Microwave-Safe Cookware

Use microwavable cookware.

Ovenproof Glass
China
Plastic
Paper
Tableware

Microwave-Unsafe Cookware

Metal Containers/Metal Decoration
Aluminum Foil
Wood
Tightly Covered Cookware
Brown Paper
Flawed or Chipped Cookware
Metal Twist Ties

Testing Cookware before Use

Most heat resistant and non-metallic cookware is safe for use in your oven. However, some cookware may contain materials that are not suitable for microwave use. Follow the steps below to find out if cookware can be used in the microwave.

  1. Place the container in question and a glass measuring cup filled with water next to each other inside the oven.
  2. Heat the container and glass measuring cup for 1 minute at HIGH power.

⚠ CAUTION:

Cooking Guide

Cooking Tips

Carefully monitor the food in the microwave oven while it is cooking. Directions given in recipes to elevate, stir, etc., are the minimum steps recommended. If food is overcooked (dry), undercooked, or unevenly cooked, make adjustments before or during cooking to correct the problem.

Overcooked or Dry Food
Undercooked Food
Unevenly Cooked Food
Foods with Skin, Shell or Membrane

Defrosting Tips

Precautions

⚠ WARNING:

Smart Functions

LG ThinQ Application

This feature is only available on models with Wi-Fi. The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features

NOTE:

Before Using LG ThinQ Application

  1. Use a smartphone to check the strength of the wireless router (Wi-Fi network) near the appliance.
    • If the appliance is too far from the wireless router, the signal becomes weak. It may take a long time to connect or fail to install the application.
  2. Turn off the Mobile data or Cellular Data on your smartphone.
  3. Connect your smartphone to the wireless router.

NOTE:

If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.

If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.

The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)

Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.

If the security protocol of the router is set to WEP, network setup may fail. Change the security protocol (WPA2 is recommended), and register the product again.

Installing the LG ThinQ Application

Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.

Radio Equipment Specifications

Type Frequency Range Output Power
Wi-Fi2412 MHz - 2462 MHz< 30 dBm
Bluetooth2402 MHz - 2480 MHz

FCC Notice

The following notice covers the transmitter module contained in this product.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference and
  2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.

Open Source Software Notice Information

To obtain the source code under GPL, LGPL, MPL, and other open source licenses that have the obligations to disclose source code, that is contained in this product, and to access all referred license terms, copyright notices and other relevant documents please visit https://opensource.lge.com.

LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.

This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.

Smart Diagnosis™ Feature

This feature is only available on models with the [Smart Diagnosis Logo] or [LG Logo] logo. Use this feature to help you diagnose and solve problems with your appliance.

NOTE:

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.

Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

NOTE: For best results, do not move the phone while the tones are being transmitted.

Maintenance

Cleaning

Cleaning the Interior

  1. Use a damp cloth to clean the surfaces of the door and wipe out crumbs between the door and the frame.
  2. Remove greasy spatters with a soapy cloth and then rinse and dry.

Cleaning the Exterior

  1. Clean the outside of the oven with soap and water.
  2. Rinse with clean water and dry with a soft cloth or paper towel.

Cleaning the Control Panel

  1. Open the door to prevent the oven from accidentally starting.
  2. Wipe with a damp cloth followed immediately by a dry cloth.
  3. Press STOP/Clear after cleaning.

Cleaning the Accessories

Wash the glass tray and rotating ring in mild, sudsy water. For heavily soiled areas, use a mild cleanser and scouring sponge. Dry completely before use.

NOTE: Abrasive cleansers, steel wool pads, gritty wash cloths, some paper towels, etc., can damage the control panel and the interior and exterior oven surfaces.

Cleaning the Grease Filters

Filters should be cleaned at least once a month or more often if needed.

  1. To remove, slide the grease filter back slightly and pull it downward.
  2. For the slide-out hood model, press the slide-out hood in slightly to extend it.
  3. Remove the two screws from the grease filter frame.
  4. To remove, slide the grease filter forward slightly and pull it downward.

Soak grease filters in hot water and a mild detergent.

Rinse well and shake to dry.

To reinstall, slide the filter in on the back side and push it upward to secure it. Insert and tighten the 2 screws.

NOTE: Do not operate the hood without the filters in place.

Replacing Parts

Replacing the Charcoal Filter

If your oven is vented inside, the charcoal filter should be replaced every 6 to 12 months, and more often if necessary. The charcoal filter cannot be cleaned. To order a new charcoal filter, contact an LG Customer Information Center or visit the lg.com website.

  1. Unplug the power cord and wear gloves.
  2. Remove the vent cover screw. Open the oven door, hold both sides of the vent cover and remove it.
  3. Remove the old charcoal filter.
  4. Slide a new charcoal filter into place.
  5. Slide the bottom of the vent cover into place. Push the top until it snaps into place. Tighten the vent cover screw in place.
  6. Close the oven door, plug in the power cord and set the clock.

Replacing the Cooktop Light

  1. Unplug the power cord and wear gloves.
  2. Remove the bulb cover screws and open the bulb cover.
  3. Replace the bulb.
    • Use a 130 V, 50 W halogen bulb.
  4. Close the bulb cover, and tighten the bulb cover screws in place.
  5. Plug in the power cord and set the clock.

Troubleshooting

FAQs

Frequently Asked Questions

Q: Will the oven be damaged if it operates while empty?
A: Yes. Never operate the oven while it is empty or without the glass tray.
Q: Does microwave energy pass through the viewing screen in the door?
A: No. The metal screen bounces the energy back to the oven cavity. The holes (or ports) allow only light to pass through. They do not let microwave energy pass through.
Q: Why do I see a light reflection around the outer case?
A: This light is from the oven light which is located between the oven cavity and the outer wall of the oven.
Q: What are the various sounds I hear when the oven is operating?
A: The clicking sound is caused by a mechanical switch turning the microwave oven's magnetron ON and OFF.
The heavy hum and clunk is from the change in power the magnetron draws as it is turned ON and OFF by a mechanical switch. The change in blower speed is from the change in line voltage caused by the magnetron being turned ON and OFF.
Q: Can my oven be damaged if food is cooked for too long?
A: Like any other cooking appliance, it is possible to overcook food to the point that the food creates smoke and even possibly fire, and damages the inside of the oven. It is always best to be near the oven while you are cooking.
Q: Why is a standing time recommended after microwave cooking time is over?
A: Standing time allows foods to continue cooking evenly for a few minutes after the actual microwave oven cooking cycle. The amount of standing time depends upon the density of the foods.
Q: Why is additional time required for cooking food stored in the refrigerator?
A: As in conventional cooking, the initial temperature of food affects total cooking time. You need more time to cook food taken out of a refrigerator than for food at room temperature.
Q: Sometimes the door of my oven appears wavy. Is this normal?
A: This appearance is normal and does not affect the operation of your oven.
Q: Why does the glass tray not move?
A: The correct side of the tray should be facing up and the tray should sit firmly on the center hub. The support is not operating correctly. Reinstall the glass tray and restart the oven. Cooking without the glass tray can give you poor results.
Q: Why does the dish become hot when I microwave food in it? I thought that this should not happen.
A: As the food becomes hot it will conduct the heat to the dish. Use hot pads to remove food after cooking.
Q: What does standing time mean?
A: Standing time means that food should be taken out of the oven and covered for additional time after cooking. This process allows the cooking to finish, saves energy, and frees the oven for other purposes.
Q: Can I pop popcorn in my oven? How do I get the best results?
A: Yes. Pop packaged microwave popcorn following manufacturer's guidelines or use the preprogrammed Popcorn button.
Do not use regular paper bags. Use the listening test by stopping the oven as soon as the popping slows to a pop every one or two seconds. Do not try to repop unpopped kernels. You can also use special microwave poppers. When using a popper, be sure to follow manufacturer's directions. Do not pop popcorn in glass utensils.
Q: Why does steam come out of the air exhaust vent?
A: Steam is normally produced during cooking. The oven has been designed to vent steam out of the vent.
Q: Why aren't the function buttons working?
A: Make sure that the oven is not in Control Lock mode. The Loc will show in the display if Control Lock is activated. To deactivate Control Lock, press and hold STOP/Clear for three seconds.

Before Calling for Service

Problem Possible Cause & Solution
Operation
Microwave oven does not start
Power cord is unplugged, door is open, or cooking time has not been set.
  • Plug in power cord. Or, check for a blown circuit fuse or a tripped main circuit breaker.
  • Close oven door.
  • Set cooking time.
Timer function started.
If the display shows a time counting down but the oven is not cooking, check to see if a Timer function has been started instead of a cooking function.
A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped.
  • Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
  • Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.
Oven light does not work Power cord is unplugged.
  • Plug in power cord.
Arcing or Sparking Cookware is not microwave safe, or the oven is being operated while it is empty.
  • Use microwave-safe cookware. When in doubt, test cookware before use.
  • Do not operate oven while it is empty.
Wire twist-ties have not been removed from paper or plastic bags, or the metal rack was installed improperly.
  • Remove wire twist-ties from paper or plastic bags.
  • Place the rack securely in the four plastic supports.
Incorrect Time of Day Power interruption.
  • Reset the time. See Setting the Clock section to reset time of day.
Unevenly Cooked Foods Cookware is not microwave safe, or cook settings were wrong.
  • Test cookware to make sure it is microwave safe.
  • Do not cook without the glass tray.
  • Turn or stir food while cooking.
  • Defrost food completely before cooking.
  • Use correct cook time and power level.
  • Check position of aluminum strips used to prevent overcooking.
Overcooked Foods Cooking settings and methods are wrong.
  • Change cook time or power level.
Undercooked Foods Cookware is not microwave safe, or cook settings were wrong.
  • Test that cookware is microwave safe.
  • Defrost food completely before cooking.
  • Change cook time or power level.
  • Make sure that ventilation ports are not blocked.
Improper Defrosting Cookware is not microwave safe, or cook settings were wrong.
  • Test that cookware is microwave safe.
  • Change defrost time or weight.
  • Turn or stir food during defrost cycle.
Moisture collects on oven window or steam comes from oven vent This happens when cooking foods high in moisture.
  • This is normal.
Wi-Fi
Trouble connecting appliance and smartphone to Wi-Fi network
The password for the Wi-Fi network was entered incorrectly.
  • Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
  • Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
  • The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
  • Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The appliance is too far from the router.
  • If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).
  • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.
  • If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
  • If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.

Limited Warranty

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS ("LG") TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED "PROCEDURE FOR RESOLVING DISPUTES" BELOW.

Should your LG Microwave Oven ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S. Territories.

Microwave Oven Magnetron Only Inverter Magnetron Only
Parts (internal/functional parts only) and Labor: One (1) year from the date of original retail purchase Parts Only: Five (5) years from the date of original retail purchase You are responsible for any applicable labor cost. Parts Only: Ten (10) years from the date of original retail purchase You are responsible for any applicable labor cost.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG'S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

NOT COVERED BY WARRANTY

Problem Cause Solution
Unit has no power
  • House power turned off (power supply)
  • Tripped breaker.
  • The power cord is not installed properly.
  • Check house power supply.
  • Check proper power cord connection.
  • Check extension cord.
Spark / Arcing Aluminum foil or metal utensil used in microwave mode.
  • Check user instructions.
  • DO NOT use aluminum foil or metal utensils in microwave mode.
Microwave oven installation issue.
  • Vibration noise
  • Unit is not level
  • Installation damage
  • Mounting bracket screw not fixed completely.
  • Mounting plate not aligned.
  • 3/16" Hole on Studs, 5/8" Hole on Drywall Only
Product carried/installed improperly.
Check with installer first.
Vent is not working.
  • Weak or no ventilation.
  • Abnormal noise during operation.
  • Product overheating.
  • Improper blower unit direction or installation.
  • Improper ductwork or damper connection.
  • Check blower unit direction and reinstall if necessary.
  • Properly align the exhaust operation ports and blower plate opening.
  • Blower unit exhaust ports should be completely exposed to the outside.
  • After installation, check the air ventilation path.

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to "LG" mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to "dispute" or "claim" shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Ave, Englewood Cliffs, NJ 07632. You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person's or entity's product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association ("AAA") and will be conducted before a single arbitrator under the AAA's Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the "AAA Rules") and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys' fees and expenses from you if LG prevails in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser's purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: "Arbitration Opt Out" or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair continued and clicking on "Find My Model & Serial Number").

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.

Models: MVEM1825F, Microwave Oven, MVEM1825F Microwave Oven

File Info : application/pdf, 36 Pages, 2.79MB

PDF preview unavailable. Download the PDF instead.

lg-appliances-1lga.mvem1825-Use and Care Manual

References

PScript5.dll Version 5.2.2 (C) 2018 Retailer Web Services LLC, all rights reserved.

Related Documents

Preview LG MVEF1337F Microwave Oven Owner's Manual
Comprehensive owner's manual for the LG MVEF1337F Microwave Oven, covering safety, installation, operation, maintenance, troubleshooting, and warranty information.
Preview LG Dishwasher Owner's Manual - LDTH797** / LDPH797**
Comprehensive owner's manual for LG dishwashers, models LDTH797** and LDPH797**. Covers safety instructions, product overview, installation, operation, smart functions, maintenance, troubleshooting, and warranty information. Learn to use your LG appliance effectively and safely.
Preview LG SDWB24** Dishwasher Owner's Manual
Comprehensive owner's manual for the LG SDWB24** dishwasher, covering installation, operation, maintenance, troubleshooting, and warranty information.
Preview LG Fridge & Freezer Owner's Manual
Comprehensive owner's manual for LG Fridge & Freezer models, providing detailed instructions on safety, installation, operation, smart functions, maintenance, and troubleshooting.
Preview LG Fridge and Freezer Owner's Manual
This is a concise, SEO-optimized HTML version of the LG Fridge and Freezer Owner's Manual. It provides essential safety instructions, installation guidelines, operation details, smart functions, maintenance tips, and troubleshooting advice.
Preview LG Fridge & Freezer Owner's Manual
Comprehensive owner's manual for LG Fridge & Freezer models, covering safety instructions, installation, operation, smart functions, maintenance, and troubleshooting. Includes important safety warnings and usage guidelines.
Preview LG LREN6325 Electric Range Owner's Manual
Comprehensive owner's manual for the LG LREN6325 Electric Range, detailing installation, operation, safety, maintenance, troubleshooting, and warranty information for optimal use.
Preview LG Microwave Oven MBM67544501: Simple Owner's Manual - Safety, Installation, Operation, and Maintenance
Comprehensive guide for the LG Microwave Oven MBM67544501, covering essential safety instructions, installation procedures, operating guidelines, maintenance tips, and warranty information.