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Somfy FAQ for Motorized Blinds, Shades, Awnings & More
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User Guide for somfy models including: TaHoma Switch Home Automation System, Switch Home Automation System, Home Automation System, Automation System
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TAHOMA BY SOMFY with RADIO TECHNOLOGY SOMFY (RTS) MOTORS
The Sonesse 30 motor has a hardwired 7.5 in. (190mm) pigtail with Weidmuller connectors. Following electrical local codes, apply power to the motor before ...
File Info : application/pdf, 20 Pages, 3.61MB
DocumentDocumentPROGRAMMING GUIDE END USER VERSION TAHOMA® BY SOMFY with RADIO TECHNOLOGY SOMFY® (RTS) MOTORS PROGRAMMING GUIDE TAHOMA® BY SOMFY with RTS MOTORS VERSION 1.0 | DECEMBER 2024 | Prepared by PROJECT SERVICES TABLE OF CONTENTS I. INTRODUCTION ----------------------------------------------------3 II. OVERVIEW --------------------------------------------------------4 DESCRIPTION RESOURCES & APPLICATIONS SMART PHONE OR TABLET REQUIREMENTS MOBILE DEVICE CONFIGURATION BUTTONS & INDICATORS III. BEFORE YOU BEGIN -------------------------------------------------7 POWER MOTORS SET RTS MOTOR LIMITS IV. COMMISSIONING ------------------------------------------------- 11 REGISTER A TAHOMA SWITCH ADDING MULTIPLE TAHOMA SWITCHES ADDING RTS MOTORS ADVANCED SETTINGS 2 of 20 I. INTRODUCTION Who is this Guide for? INTRODUCTION This guide is aimed at providing support and guidance to dealers and installers to set up a TaHoma system with RTS devices and customize the operation with TaHoma switch when products are being installed and set up at the project locations. What does this Guide contain? The sections of this guide contain walkthroughs and methods to register the TaHoma switch(es), add RTS motors after initial setup, or search to access already registered TaHoma switch installations using the TaHoma® by Somfy app with end-user account access. For questions or assistance please contact technical support: (800) 22-SOMFY (76639) Get answers to your questions from our Somfy FAQ page: www.somfysystems.com/en-us/support/faq Follow the steps to access Service & Support. How should this Guide be used? This guide is intended to be used as a reference manual. 3 of 20 II. OVERVIEW DESCRIPTION TaHoma® by Somfy is a mobile app dedicated to end-users for controlling shading products from smart devices. This app offers simple and intuitive control, customized settings, and adjustment of Somfy-powered smart shading solutions with RTS & Zigbee technology. · The TaHoma system is configured quickly and efficiently through a step-by-step process from the app · Every step to configure the TaHoma products is done via Bluetooth with the app · Zigbee motors have QR codes to scan for a one-to-one connection, eliminating crosstalk This guide is designed for a TaHoma system set up focused on RTS motors via a mobile device onsite at the end user locations. RESOURCES & APPLICATIONS Visit Somfy U for all the training you need your pace, your place www.somfyu.com Additional individual product information is available on Somfypro.com Refer to product specification sheets for more details on system limitations. Subscribe to the Somfy YouTube Channel www.youtube.com/somfysystems Visit the iOS App Store or Google Play for the TaHoma by Somfy app: SMART PHONE OR TABLET REQUIREMENTS The TaHoma by Somfy app is compatible with the following operating systems and software versions: iOS: 15.0 or later Android: 8.0 and up Ensure the app is up to date for the mobile or tablet device MOBILE DEVICE CONFIGURATION · Bluetooth must be enabled on mobile device · Must allow permission for camera, location, and cellular data · Internet access is required to login and have full access to the TaHoma® by Somfy app · TaHoma by Somfy supports a single device connection to each TaHoma switch 4 of 20 TOP LED BEHAVIOR: BLUE WI-FI SETTING PROCESS WHITE WI-FI RESEARCH 2 TIMES WI-FI LOST 1 TIME RED SCENE STOPPED - SOLID CONNECTION OUTAGE - BLINKING OFF STANDING BY AMBER RESTARTING GREEN TAHOMA PRO MODE Micro USB Port Connect power or Ethernet Adaptor BUTTONS & INDICATORS TaHoma Coordinator TaHoma® switch #1871037 TaHoma® switch (with ethernet adaptor) #1871038 Scene 1 Button Stop Button Scene 2 Button Control customized Stops scene Control customized scene 1 underway scene 2 BOTTOM LED BEHAVIOR: WHITE POWERED, CONNECTED TO CLOUD SERVER SOLID (CAN BE DEACTIVATED) RED POWERED, NOT CONNECTED TO CLOUD SERVER - SOLID OFF NOT POWERED Reset Button PRESS & HOLD to reset TaHoma switch TaHoma® Ethernet Adaptor #9028054 (Sold Separately or included with #1871038) Connect for a wired local area network connection Micro USB Connect to TaHoma® switch for power and Ethernet Ethernet Port Connect to network router or switch Micro USB Port Connect power through Ethernet Adaptor LED BEHAVIOR: GREEN ETHERNET CONNECTION AMBER DATA TRANSFER Plug-in Power Supply Required (Included with TaHoma® switch) Connect to line-voltage to power TaHoma switch Power Supply Plug-in Transformer to line- voltage outlet Micro USB Connect power to TaHoma switch Standard USB Connect cable to Transformer 5 of 20 BUTTONS & INDICATORS Motors WAKING THE MOTOR: Ensure the motor has required power available. Using a small paper clip or similar, BRIEFLY PRESS the Programming Button on the head of the motor OR PLUG IN the battery supply/charger. The motor will jog (briefly move up and down), and the LED will illuminate GREEN for 2 seconds. The LED will blink AMBER continuously during programming. ROLLER MOTORS Motor Status LED Sonesse® 40 120V AC shown above Programming Button Sonesse® 30 24V DC shown above Sonesse® 30 ULTRA WireFree Li-Ion shown above (Same for Sonesse® WireFree motors) TILT MOTOR Motor Status LED Programming Button CORD LIFT MOTOR Programming Button Motor Status LED DRAPERY MOTOR Programming Button Motor Status LED March 2019 Rev C MOTOR STATUS LED BEHAVIOR: AMBER MOTOR IS NOT SET IN SETTING MODE IN ADJUSTMENT MODE GREEN MOTOR IS CHARGING CONFIRMED SETTING RED LOW BATTERY CHARGE THERMAL PROTECTION IMPOSSIBLE SETTING NOT ILLUMINATED ONCE PAIRED AND OPERATIONAL 6 of 20 III. BEFORE YOU BEGIN POWER MOTORS Sonesse® 30 24V DC: · The Sonesse® 30 motor has a hardwired 7.5 in. (190mm) pigtail with Weidmuller connectors. Following electrical local codes, apply power to the motor before proceeding. Power supply options include a Wall Mount Power Supply or a Somfy Power Distribution Panel. Sonesse® 40 120V AC: · The Sonesse® 40 motor has a hardwired 7.9 in. (201mm) pigtail with Fast connectors. Following electrical local codes, apply power to the motor before proceeding. Drapery: · The Glydea Ultra 35 & 60 motors come with a 10 ft. integrated power cable including a molded NEMA 5-15 plug that can be plugged into a 120V outlet. WireFree: Lithium-Ion motors · Lithium-Ion (Li-Ion) motors do not require external power supplies to power the motor. All Li-Ion motors have embedded batteries in the body of the motor. All motors must be charged prior to installation. External battery motors · WireFree motors without embedded batteries require an external power source, such as Rechargeable Lithium-ion Battery Packs or Wall Mount Power Supplies. Waking the WireFree motor: All WireFree motors: · Using a small paper clip or similar, BRIEFLY PRESS the recessed Programming button located on the head of the motor or plug in the battery supply/charger. GREEN LED is solid for 2 seconds - the motor will jog (briefly move up and down) AMBER LED blinks continuously during the setup process SET RTS MOTOR LIMITS IMPORTANT: RTS Motor limit setting must be completed prior to adding the motors to the TaHoma system. Refer to the RTS Pocket Programming Guide for more details on settings limits using the range of RTS products. Additional product support is available on the Help me by Somfy app. Scan the QR codes below. 7 of 20 IV. COMMISSIONING REGISTER A TAHOMA SWITCH Register a TaHoma switch is the primary process with a new TaHoma installation. Ensure the customer account details are accurate prior to this process. Mobile device Bluetooth must be enabled for wireless network connections. To register and commission a new TaHoma, follow the steps below: 1. SELECT the + button to begin 2. SELECT the country for the project, then SELECT "Next" 3. SELECT "TaHoma switch" 4. SELECT "I don't have a TaHoma account", then follow the next steps OR SELECT "I have a TaHoma account" and skip to step 14 8 of 20 5. CONNECT the hub to power 6. PRESS & HOLD the top-center button on the TaHoma switch until the top LED flashes BLUE 7. SELECT "The LED blinks blue" to confirm the TaHoma switch status If the LED is not blinking blue, SELECT "The LED is not blinking blue" and followthe steps in the app. 8. WAIT for the detection of hub process to complete and result on the Hub detected screen 9. WAIT for the "Searching for Wi-Fi networks" process to finish 10. SELECT the Wi-Fi network to use from the list of networks found If a wireless network is not available as expected, SELECT "Refresh list" and if the network still doesn't appear, SELECT "My wireless network is not in the list" and followthe steps in the app. 9 of 20 11. ENTER the password for the Wi-Fi network 12. WAIT for the TaHoma switch to Log in to the Wi-Fi network 13. Once the Hub configured! Screen appears, SELECT "Link the hub to my account" 14. ENTER the email address to create or log into an account, then SELECT "Validate" 10 of 20 15. SELECT the Password field bring up the keyboard 16. ENTER the password for the account to be used 17. SELECT "Validate" 18. Once the Hub configured! Screen appears, SELECT "Link the hub to my account" If creating an account, follow the steps from the app to continue through the Congratulations! Screen, then SELECT "Finish". 19. WAIT for the TaHoma switch to search for any pending updates available and following the prompts to proceed This concludes the process of registering a TaHoma to an end-user account by creating one or logging into an existing account. The next step will direct you to the TaHoma My home screen of the TaHoma by Somfy app. 11 of 20 ADDING MULTIPLE TAHOMA SWITCHES Multiple TaHoma switches are added to installations using RTS motors to allow for increasing the number of devices in the system. Follow the steps below to complete the process of adding TaHoma switches to systems supporting RTS devices. A maximumof 10 TaHoma switches can be addedfor RTS devicesonly intoa Zigbee system. 1. NAVIGATE to the TaHoma Settings page using the 3-dot button on the bottom-right of the app screen 2. SELECT "Configure the installation" to open the Hubs information page 3. SELECT the "+" button to Add a hub 4. CONNECT the TaHoma to an outlet 5. PRESS & HOLD the top-center button on the TaHoma switch until the top LED flashes BLUE 6. SELECT "The LED blinks blue" to confirm the TaHoma switch status If the LED is not blinking blue, SELECT"The LEDis not blinking blue" and followthe steps in the app. 7. WAIT for the detection of hub process to complete and result on the Hub detected screen 12 of 20 8. WAIT for the "Searching for Wi-Fi networks" process to finish 9. SELECT the Wi-Fi network to use from the list of networks found If a wireless network is not available as expected, SELECT "Refresh list" and if the network still doesn't appear, SELECT "My wireless network is not in the list" and followthe steps in the app. 10. ENTER the password for the Wi-Fi network 11. WAIT for the TaHoma switch to Log in to the Wi-Fi network 12. TYPE in the name for the additional hub being added, then SELECT "continue" 13 of 20 13. CONFIRM the app progresses to the Hub configured! page, then SELECT "Next" 14. SELECT "Finish" on the Congratulations! page confirming the hub was added to the installation 15. CONFIRM the additional hub is listed in the MY INSTALLATION HUB area on the Configure the installation 14 of 20 ADDING RTS MOTORS Follow the steps below to complete the process of adding RTS devices to TaHoma systems using the TaHoma End User app. IMPORTANT: RTS motor limits must be set before adding the device to the TaHoma system. 1. NAVIGATE to the TaHoma North America App, by SELECTING "Open the TaHoma app" on the TaHoma pro app homepage 2. SELECT the Home icon on the bottom of the app screen 3. SELECT "+" to add a motorized device 4. CHOOSE the type of device being added Example: Window coverings 5. SELECT the additional details of the device type being added Example: Interior Shades, then Roller Shade 15 of 20 6. SELECT the type of control used for the device being added Example: Remote control 7. SCAN the QR code on the back of the control device NOTE: If unable to use the QR code, SELECT "QR code missing or illegible". FOLLOW the steps to access the control device type. 8. SELECT the type of label on the control device or "There is no label" if the label is missing Example: RTS 9. If using a multi-channel device, SELECT the preferred channel for pairing the new device, then SELECT "Next" 16 of 20 10. PRESS & HOLD the Programming button on the control device already paired to the device being added until the device reacts, then SELECT "Next" 11. WAIT for the searching process to complete NOTE: This should be a brief wait 12. SELECT the button for the device added Example: Roller blind 13. TEST the operation of the added device using the buttons available, then SELECT "Next" 17 of 20 14. CONFIRM if the added device was able to be controlled, SELECT "Yes" if successful or "Nothing happened" NOTE: If nothing happened, FOLLOW the steps to repeat the pairing process. 15. TYPE a name for the device, then SELECT "Validate" or "done" on the keyboard EXAMPLE: RTS Roller Shade 16. CHOOSE the room to add the device into or SELECT "Add it later" NOTE: Similar devices will be grouped together by device type in the My devices selection of the My home app page. This concludes adding this device. SELECT "Add another product" or the X to return to the products already added. 18 of 20 ADVANCED SETTINGS Adding a device includes the ability to test a device, adjust settings and identify or delete the device. Device settings are available for change when selecting the device from the My home page. The device settings will vary by type of device. To adjust devices, follow the steps below: 1. SELECT the device from the TaHoma by Somfy My home page Favorite Star: SELECT the grey star to add the device to the app Favorites page Device Controls: SELECT Open, my, Close or STOP to control the device 2. SELECT "Advanced" to access the device Advanced Settings Identify the device: SELECT "Identify the device" to see the motor jog Delete the product: Used to remove the product from the TaHoma by Somfy app 3. SELECT the Name field to rename the device 4. TYPE the new name using the keyboard 5. SELECT "return" on the keyboard to exit the name editing 6. SELECT "Return" and "X" to return to the My home page 19 of 20 © Somfy Systems, Inc. · DECEMBER 2024 All brands, products, and trademarks are the property of their respective owners. FOR QUESTIONS OR ASSISTANCE PLEASE CONTACT TECHNICAL SUPPORT: (800) 22-SOMFY (76639) Get answers to your questions from our Somfy FAQ page: www.somfysystems.com/en-us/support/faq Follow the steps to access Service & Support. About Somfy® For over 50 years, Somfy has been pioneering innovative motorization and automated solutions for window coverings and exterior shading products. With comfort, ease of use, security, and sustainability in mind, our seamless and connected solutions are designed to help people make the move to living spaces impactful for humans and with a reduced impact on nature. New Jersey 121 Herrod Blvd. Dayton, NJ 08810 T: (609) 395-1300 F: (609) 395-1776 Somfy Systems, Inc. T: (800) 22-SOMFY www.somfypro.com Florida 1200 SW 35th Ave. Boynton Beach, FL 33426 T: (561) 995-0335 F: (561) 995-7502 California 15301 Barranca Pkwy. Irvine, CA 92618-2201 T: (949) 727-3510 F: (949) 727-3775 PS- PG 23 V 1.0 Somfy ULC T: (800) 66-SOMFY www.somfypro.ca Canada 6411 Edwards Blvd. Mississauga, ON L5T 2P7 T: (905) 564-6446 F: (905) 238-1491 20 of 20