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2020 Hyundai Owner's Handbook & Warranty Information
Owner Information
This handbook provides essential consumer information and details the warranties applicable to your new Hyundai vehicle. It is recommended to read this handbook carefully to understand the services you are entitled to under each warranty.
For operation and maintenance guidance, please also refer to the Hyundai Owner's Manual.
Vehicle Owner Privacy Policy: Hyundai has established a Vehicle Owner Privacy Policy to explain how vehicle technologies and services collect, use, and share information. You can read the policy online at: HyundaiUSA.com/owner-privacy-policy. For a hard copy, contact the Hyundai Customer Care Center.
Hyundai Customer Care Center: Hyundai Motor America/Customer Care Center P.O. Box 20850 Fountain Valley, CA 92728 1-800-633-5151 consumeraffairs@hmausa.com Representatives are available Monday-Friday (5:00 AM - 7:00 PM PST) and Saturday-Sunday (6:30 AM - 3:00 PM PST) for English assistance. Spanish and Korean assistance is available Monday-Friday (6:30 AM - 3:00 PM PST).
Pre-Delivery Inspection & Periodic Maintenance: Your vehicle has undergone Hyundai's recommended pre-delivery inspection. Regular inspection and maintenance by skilled Hyundai technicians are crucial for efficient operation, as detailed in the Hyundai Owner's Manual.
Hyundai Roadside Assistance Program
The Hyundai Roadside Assistance Program is available 24 hours a day, 365 days a year, in all 50 states and Canada, for a period of 60 months/unlimited miles on new 2020 Hyundai vehicles.
To Receive Assistance: Call 1-800-243-7766. You will need to provide your name, VIN, vehicle mileage, location, and a description of the problem.
Services Include:
National Hyundai Dealership Locator Service
Towing to the nearest Hyundai Dealership or Authorized Service Facility
Roadside Services: Dead Battery/Jump Start, Flat Tire Change, Lock Out Service, Gas Delivery (up to three gallons).
The program also offers a Trip Interruption Benefit for eligible situations and has specific exclusions.
Consumer Information & Dispute Resolution
Hyundai is committed to consumer satisfaction. If you have a concern, first speak with the Service Advisor at your dealership, then the Service Manager or General Manager. If further assistance is needed, contact the Hyundai Customer Care Center.
Alternative Dispute Resolution: Hyundai offers an arbitration program through BBB AUTO LINE (Council of Better Business Bureaus, Inc.) for resolving disputes related to warranty performance. This service is provided at no cost.
To initiate the BBB AUTO LINE process, call 1-800-955-5100. You will need to provide your name, address, VIN, vehicle make/model/year, and a description of the problem.
Hyundai Warranty Information
This handbook details various Hyundai warranty coverages, including:
Hyundai New Vehicle Limited Warranty
Hyundai Hybrid, Plug-In Hybrid, and Electric Vehicle System Warranty
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