Telstra 5G Hotspot User Manual
Software Updates
We recommend that you have the latest software update installed on your hotspot. This will ensure that you have the latest features, most stable, and secure experience while using this device.
Refer to section Settings > Device settings > Software Update (page 16) for additional information.
Device Overview
The Telstra 5G Hotspot features the following:
- Left Side: Power button, Wi-Fi button.
- Front: NFC logo (for quick connection).
- Back: Battery, Wi-Fi indicator, Network indicator.
- Bottom: USB Charging port.
Diagram Description: A visual representation shows the device from the side, front, and back, highlighting the location of buttons and indicators like Power, Wi-Fi, NFC, Battery, Network, and the USB charging port.
Setting up the Device
Step 1: SIM Type
Ensure you are using a Telstra nano-SIM card.
Diagram Description: Images show the three common SIM card sizes: (U)SIM, micro-SIM, and nano-SIM.
Step 2: Activate SIM
If your SIM is not yet active, visit telstra.com/activate and follow the prompts.
Step 3: Insert your SIM card
Open the battery cover, remove the battery, and locate the SIM slot. Insert your nano-SIM card with the metal contacts facing down.
Diagram Description: An illustration shows the inside of the device with the battery removed, revealing the SIM card slot. A close-up shows a nano-SIM card being inserted into the slot, with an arrow indicating the correct orientation (contacts facing down).
Connecting Your Devices
Connect using NFC
This feature is limited to Android devices with NFC. The modem must be switched on, and your smartphone needs NFC support. Simply tap your smartphone onto the modem's NFC logo for a quick connection.
Connect using Wi-Fi
On your smart device or PC, search for the "Telstra Wi-Fi Hotspot" network (details are on the sticker on the back of your hotspot). Enter the password provided on the modem sticker. By default, the hotspot uses 2.4GHz Wi-Fi. Press and hold the Wi-Fi switch to change to 5GHz Wi-Fi. Refer to Wi-Fi Settings (page 11) for more information.
Connect using USB
Plug the modem into your PC or MAC using the provided USB lead. The modem will install automatically and open a web browser to the modem's homepage.
Access the Internet
Once your device is connected to the hotspot, you can access the internet. To make configuration changes, connect any device to your hotspot, open a browser, and enter m.home or 192.168.0.1 in the address bar. This opens the hotspot configuration page. The password for the web interface is printed on the device label.
LED Status Indicators
The device uses LED indicators to show its status:
| Indicator | Status | Description |
|---|---|---|
| Battery | White | Battery is above 60% |
| Blue | Battery is 10% to 60% | |
| Red | Battery is less than 10% | |
| Flashing | Battery is on charge | |
| Wi-Fi | White | 5GHz Wi-Fi is enabled |
| Blue | 2.4GHz Wi-Fi is enabled | |
| Network | White | Connected to 5G |
| Blue | Connected to 4G | |
| Red | Not connected, No SIM, No coverage | |
| White flashing | Software update is available |
Screens Overview
Lock-screen
Diagram Description: A screenshot of the Telstra 5G Hotspot lock screen is displayed, showing network status (Telstra, 5G, signal strength), data usage (1 Device, 457.0 MB* (1%) used of 50.0 GB), and remaining days (23 Days). It includes fields for 'Your Service Number' and 'Password', with 'Login' and 'Help' buttons. A disclaimer notes 'Usage Estimated Only'. A link is provided to manage data at https://www.myservices.telstra.com.au/home.
Overview
Upon initial loading of the WEB GUI, you will see the login screen. The factory default password is printed on the label on the back of your modem (case-sensitive). For increased security, it is highly recommended to change this default password.
Instructions
To change the default password:
- Navigate to ⚙️ Settings > Device Settings > Password Settings.
- Enter your current password (from the back of your device).
- Enter your new password and confirm it.
- Press Apply.
TIP: The device password is set under Device Settings. The Wi-Fi password is set under Wi-Fi Settings.
Important Notes & Home Tab
Important Note
To reset your modem settings and/or password at any stage, navigate to Device Settings > Reset and follow the prompts, or press the Reset button located under the battery cover. After a reset, the password will revert to the factory default password printed on the back of your device.
Home Tab Overview
The Home page is the default landing page, providing a quick summary of your device's network connection status, data usage, received SMS messages, service number, and site navigation. This device will automatically connect to the Telstra 5G or 4G network. Note that some device settings can only be changed when the device is disconnected from the network.
Instructions: To change to manual connection
Disconnect or Connect your device's mobile connection:
- Click on 'Connect' or 'Disconnect'.
- The 'Device & connection status' (e.g., Disconnect, 4G Connected, or 5G Connected) will update on this page to reflect its current state.
SIM PIN Management & Quick Setup
Quick Access to Change SIM PIN
- Navigate to Settings > Home.
- Under the 'PIN status', select the 'Change' option.
- You will be redirected to the USIM PIN Management section (see USIM PIN Management for further instructions).
Important
Changing the SIM PIN should be done with caution. When choosing a SIM PIN, it is recommended to use a unique combination of numbers that is not easily guessable or shared with others.
Quick Settings Overview
The Quick Settings page allows you to configure your device in 5 simple steps to quickly set up your device to your preference.
Instructions: Accessing the Quick Settings Wizard
- Navigate to Settings > Quick Settings.
- Click 'Next' to proceed to the PPP Profile Configuration.
- Click 'Next' to proceed to the PPP Authentication.
- Click 'Next' to proceed to configure Automatic Update preference.
- Select 'Disable' if desired, then click 'Next' to proceed to the Summary page.
- Click 'Finish'.
Advanced Settings
Settings > Network Settings > WAN Connection Mode
Diagram Description: A screenshot shows the WAN Connection Mode settings. Options include 'Automatic' (with a checkbox for roaming) and 'Manual'. A note indicates that settings can only be changed when the modem is disconnected. Buttons for 'Disconnect' and 'Apply' are visible. A help icon is present.
Overview: Your device is configured to be Plug and Play, automatically connecting to the mobile network when switched on. You may prefer to change the WAN Connection Mode to connect only after accessing the Homepage and clicking 'Connect'.
Instructions: To change WAN connection mode or enable International Roaming:
- Click the 'Disconnect' button to change the WAN Connection Mode, then select 'Manual' or 'Automatic'.
- Click the checkbox to enable International Roaming.
- If you make any changes, select 'Apply' to save them.
Important: The device will need to be disconnected to make modifications in the WAN Connection Mode page. Click on the Help icon for context tips.
Settings > Network Settings > Network Selection
Diagram Description: A screenshot shows the Network Selection settings. Options for 'Network Selection' are 'Automatic' and 'Manual'. A 'Disconnect' button and an 'Apply' button are visible. A note states settings can only be changed when disconnected, and a help icon is present.
Overview: Network Selection allows you to choose the preferred network technology type for your device to connect to. This device supports 5G or 4G technology.
Instructions: To modify the network selection:
- Navigate to Settings > Network Settings > Network Selection.
- Select 'Disconnect' to modify the Network Selection.
- Select the 'Manual' or 'Automatic' option.
- Press 'Search' to see available networks.
- If you choose an alternate network operator, you will need to set the APN.
Important: The device will need to be disconnected to make modifications in the Network Selection page. Click on the Help icon for context tips.
Settings > Network Settings > APN
Diagram Description: A screenshot displays the APN settings. It shows 'Current APN', 'Profile' selection (with an 'Add New' button), 'IP Type', 'IP Type for Roaming', 'Profile Name', 'APN', 'Authentication', 'User Name', and 'Password' fields.
Overview: The APN settings allow users to configure the Access Point Name (APN) for the device to connect to the internet on the mobile network.
Instructions:
Adding a new APN:
- Navigate to Settings > Network Settings > APN.
- Select 'Disconnect' first.
- Click on the 'Add New' button.
- Enter the 'Profile name', 'APN', and modify other settings as appropriate.
- Click on the 'Save' button to confirm the new profile.
Selecting the newly created APN:
- Navigate to Settings > Network Settings > APN.
- Click on the 'Disconnect' button.
- Select the preferred APN Profile from the drop-down menu.
- Click on 'Connect' (you may want to set it as default by clicking the 'Set as Default' button).
Deleting an APN:
- Navigate to Settings > Network Settings > APN.
- Select an APN that you created.
- Click on 'Delete'.
- Click on 'Yes' to confirm the changes.
Settings > Wi-Fi Settings
Diagram Description: A screenshot shows the Wi-Fi Settings page with options to enable/disable 2.4GHz Wi-Fi, 5GHz Wi-Fi, or turn Wi-Fi Off. It includes 'Basic Settings' with fields for 'Wi-Fi Name (SSID)', 'Broadcast SSID' checkbox, 'Security Mode', 'Wi-Fi Password', and 'Max Station Number'. 'Apply' buttons are present. A help icon is also visible.
Overview: This setting allows you to configure the name and functionality of the Wi-Fi network. You can select 2.4GHz or 5GHz Wi-Fi, or switch Wi-Fi off. You can also rename the network to personalize it.
Instructions:
- Navigate to Settings > Wi-Fi Settings.
- Select 2.4GHz or 5GHz as your operating Wi-Fi frequency. (5GHz is faster but only supports newer devices; for older devices, you might need to set 2.4GHz).
- Change the Wi-Fi name if required. This is the network name that devices will see to connect. If you prefer to hide your network, unselect 'Broadcast SSID'.
- Most devices support WPA2, so it is preferred to leave this setting in place for security.
- You can check, change, and display your Wi-Fi network password, which is used to connect each device.
Notes: The Wi-Fi Hotspot can provide both 2.4GHz and 5GHz Wi-Fi, but only one network is active at any time. By default, the hotspot uses 2.4GHz Wi-Fi (indicated by the blue LED). If you have newer devices that support 5GHz Wi-Fi, press and hold the Wi-Fi switch button to change. The Wi-Fi LED will turn white for 5GHz mode. The password is the same for both networks.
Settings > Device Settings > Password Settings
Diagram Description: A screenshot shows the Password Settings page within Device Settings. It has fields for 'Current Password', 'New Password', and 'Confirm New Password', along with a 'Password Strength' indicator (Low, Middle, High). 'Apply' and 'Cancel' buttons are visible, along with a help icon.
Overview: Device Settings > Password allows you to set the password for the web login.
Instructions:
- Navigate to Settings > Device Settings > Password Settings.
- Enter your current password (the default password is printed on the battery label).
- Enter your new password twice and press 'Apply' to set it.
Settings > Device Settings > USIM PIN Management
Diagram Description: A screenshot shows the USIM PIN Management page. It displays 'PIN status' with options to 'Enable' or 'Disable', and a 'Change PIN' button. Fields for 'Current PIN' and 'Attempts Left' are shown. 'Apply' and a help icon are visible.
Overview: USIM PIN management allows you to enable, disable, or change the SIM PIN on this device. By default, the SIM PIN is disabled for ease of use. If the SIM PIN feature is enabled, you will be prompted to enter the SIM PIN each time the device is turned on.
Instructions:
Enabling your device's SIM PIN:
- Navigate to Settings > Device Settings > USIM PIN Management.
- Select 'Enable' and enter the current SIM PIN.
- Click on 'Apply' to confirm the changes.
Disabling your device's SIM PIN:
- Navigate to Settings > Device Settings > USIM PIN Management.
- Select 'Disable' and enter the current SIM PIN.
- Click on 'Apply' to confirm the changes.
Important: You will need to contact your Service Provider for the SIM PIN code if you do not have the default SIM PIN. If you incorrectly enter the SIM PIN more than 3 times, your SIM will be PUK locked. In this situation, you will be prompted to enter the PUK code to unlock the SIM. You will need to contact your Service Provider for a PUK code to continue using your SIM in the device. Click on the Help icon for context tips.
Settings > Device Settings > Reset
Diagram Description: A screenshot shows the Reset Factory Settings page. It includes a 'Reset' button and a help icon.
Overview: The Reset function enables you to restore your device to its original factory default settings, reverting any custom changes made.
Instructions:
Factory Reset your device:
- Navigate to Settings > Device Settings > Reset.
- Click on 'Reset' to restore your device to factory settings.
- Click on 'Yes' to confirm the changes.
- Your device will restart to factory settings.
If you wish to restart your device without a factory reset, choose Settings > Device Settings > Restart.
Factory Reset Button
You can restore the unit to factory settings by pressing the Reset button located under the battery cover. Open the battery cover and locate the Reset button. Insert a small pin and hold the button for 4-5 seconds until the LEDs flash and the device restarts. The unit will reset to factory defaults, and all personal settings, passwords, and messages will be reset.
Diagram Description: An image shows the inside of the device with the battery removed, highlighting the 'RESET' button. Various labels and component information are visible on the device and battery.
Settings > Device Settings > Restart
Diagram Description: A screenshot shows the Restart page within Device Settings. It has a 'Restart Device' button and a help icon.
Overview: Restart allows you to restart the device from the web interface.
Instructions:
- Navigate to Settings > Device Settings > Restart.
Settings > Device Settings > Software Update
Overview: When a software update is available, the network LED will flash periodically with white colour. Log in to the web interface to download and install the new update. The Software Update page allows you to set your preference for enabling or disabling automatic updates. Software updates often include new features, improved performance, and bug fixes, enhancing the device's overall functionality and user experience. The automatic software update function provides a convenient, hassle-free way to keep the device up-to-date with the latest software releases.
Diagram Description: A screenshot shows the Automatic Updates page. Options for 'Automatic Updates' (Enable/Disable) are present. Sections for 'Check for New Updates' (with an 'Update Now' button) and 'Roaming Settings' (with a checkbox for roaming) are also visible.
Instructions:
Modifying your device's software update preference:
- Navigate to Settings > Device Settings > Software Update.
- Select 'Enable' or 'Disable' for Automatic Updates.
- Select 'Apply'.
Manually checking for new software updates:
- Navigate to Settings > Device Settings > Software Update.
- Click on 'Update Now' to check for available software updates.
Modifying your device's roaming settings:
- Navigate to Settings > Device Settings > Software Update.
- Click the checkbox to enable or disable roaming.
- Click on 'Apply' to confirm the changes.
Settings > Device Settings > Reboot Option
Overview: You can set your device to reboot every 24 hours at a specific time. Setting a daily reboot can help keep your device running at optimum performance.
Instructions:
- Navigate to Settings > Device Settings > Reboot Option.
- Select 'Enable' and enter a valid time to reboot the device.
- Click on 'Apply' to confirm.
Settings > Router Settings
Overview: You can set the DHCP range and whether DHCP is enabled or disabled.
Settings > NFC
Overview: NFC can be used to quickly connect the Wi-Fi Hotspot to your NFC-enabled Android handset. When NFC is enabled, simply bring your Android device over the NFC logo on the front of the modem to connect without needing to enter Wi-Fi credentials.
Settings > System Tools
Overview: Enable PING from WAN to allow incoming PING packets from the WAN side. This setting is normally disabled but can be useful for network troubleshooting if required.
Settings > Power Save
Overview: Power save reduces power consumption by turning off the Wi-Fi when there is no network traffic. The sleep time can be adjusted or set to 'Never' to prevent the device from entering low power mode.
Instructions:
- Navigate to Settings > Power Save and set the required Sleep time.
SMS
Overview: You can manage the SMS (text messaging) feature in this setting, view or delete received SMS messages, and make changes to the SMS configuration.
Instructions:
To access SMS stored on the device:
- Navigate to SMS > Device SMS.
To delete SMS stored on the device:
- Navigate to SMS > Device SMS.
- Click the checkbox next to the SMS (or multiple SMS) you wish to remove.
- Click on 'Delete' to remove the SMS.
- Confirm the action by selecting 'Yes' to delete the SMS (or multiple SMS).
To modify the SMS Settings:
- Navigate to SMS > SMS Settings.
- Change the SMS Centre number (only needed if you change carriers).
Information
Device Information
Overview: Navigate to the Information tab to check your device IMEI number, software version, and quickly change the SSID names.
Network Information
Overview: Navigate to the Network Information tab to check your device signal strength levels, 4G or 5G connection status, and other relevant information.
Technical Specifications
| Specification | Details |
|---|---|
| Network Compatibility | 5G 5, 7, 8, 26, 78, NSA, SA 4GX LTE, Bands 1, 3, 5, 7, 8, 26, 28 |
| Chipset | Unisoc T760 |
| Wi-Fi | Wi-Fi 5, 802.11 a/b/g/n/ac 2.4G or 5G. Dual band 2x2 MiMo, 256 QAM, 80MHz |
| Dimensions | 141 x 73 x 12.5mm, 150g |
| Battery | 4500mAh battery, user replaceable |
| Operating time | Active battery up to 8 hours. |
| Connectivity | USB 3.0 type C charging connection |
| Operating systems | Any Wi-Fi enabled device, Windows 10, 8, MAC OS X 10.7, Linux (3.10 kernel upwards). |
| SIM Card | Nano SIM, 4FF |
| Display | 3 x LED indicators |
| Temperature | -5°C to +40°C |
Troubleshooting
| Issue | Possible Cause | Possible Solution |
|---|---|---|
| No Network Access | A missing, faulty, or incorrectly inserted SIM. | Check you have inserted your SIM card the right way and pushed it fully inside the slot. |
| No Network Access | A Non-Telstra SIM card. | If you use an alternative Mobile Network Provider's SIM card, you may need to set a new APN for your carrier. See - Settings > Network Settings > APN for more details. |
| No Network Access | PIN locked SIM card. | Log into the USB web interface (Home > Settings > Device settings > USIM PIN Management - page 16) then enter the PIN code for your SIM card. |
| No Network Access | PUK locked SIM card. | You may have entered the wrong SIM PIN code too many times; your SIM will be PUK locked. Please contact Telstra (on 13 22 00 and follow the voice prompts) to obtain your 8-digit Personal Unlocking Key (PUK) code. Log into the web interface (Home > Settings > Device settings > USIM PIN Management - page 16) to enter the provided PUK code. |
| No Network Access | PUK blocked SIM card. | When you enter the PUK code incorrectly too many times, your SIM card will be PUK blocked. Contact Telstra to get a new SIM card. |
| The LED indicators are not lighting up. | The LED indicators go out after about 20 seconds. | The LED indicators switch off automatically to save battery life. Press the Power key or the Wi-Fi key to switch the LED's on. |
| The user interface doesn't start after the modem is plugged in. (No autorun) | PC configuration is not correct. | Start the program manually by going Start > Program Files or use the shortcut on the desktop. |
| The modem has no signal. | You have no network coverage. | Try moving location until you get good reception. Move the modem to a higher position or different orientation. |
| Cannot connect to Wi-Fi? | Check your Wi-Fi password is correct. Check your devices support 2.4 or 5GHz Wi-Fi and select the correct one. | By default, the hotspot uses 2.4GHz Wi-Fi. For newer devices that support 5GHz Wi-Fi, press and hold the Wi-Fi switch button to change. 5GHz Wi-Fi can provide faster speeds and more reliable Wi-Fi connection when supported. Only one mode is supported at a time. |
Precautions & Safety Information
- The modem is a transmitting device and may cause interference to sensitive electronic equipment such as audio systems, vehicle systems, and medical equipment. Please consult the manufacturer of the other device before using the modem.
- Operating laptop or desktop PCs with the modem may interfere with medical devices like hearing aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical device before using the modem near such devices.
- Be aware of regulations when using the modem at places such as oil refineries or chemical factories, where there are explosive gases or explosive products being processed. Turn off your modem as instructed.
- Do not leave the modem in direct sun. Do not cover the modem or leave it on soft furnishings or surfaces that retain heat. It is normal for the unit to run warm, but do not allow it to overheat. If the unit is above 40°C, it will not charge the battery. Higher temperatures increase the risk of failure or battery damage.
- Store the modem out of reach of children. This device may contain button cells which can be fatal if swallowed.
- The modem contains sensitive electronic circuitry. Do not expose the modem to any liquids, high temperatures, or shock.
- Only use original accessories or accessories authorized by the manufacturer. Using unauthorized accessories may affect your modem's performance or damage your modem.
- Avoid using the modem in areas that emit electromagnetic waves or in enclosed metallic structures (e.g., lifts).
- The modem is not waterproof. Please keep it dry and store it in dry conditions.
- Always handle the modem with care. Be careful not to drop or bend the modem.
- There are no user-serviceable parts inside the modem. Unauthorized dismantling or repair will void the warranty.
- Do not dispose of the unit in a fire, as the battery may explode.
- At the end of life of the equipment, return the product to a suitable recycling agent such as Mobile Muster.
