HITACHI Split Type Air Conditioner Indoor Unit

MODEL: RAK-DJ25PCAT, RAK-DJ35PCAT

Instruction Manual

To obtain the best performance and ensure years of trouble-free use, please read this instruction manual completely.

This room air conditioner is only for residential usage. Do not use for preservation of foods, animals, plants, precision machines, art, medicine or such.

SAFETY PRECAUTION

Please read the "Safety Precaution" carefully before operating the unit to ensure correct usage of the unit.

This appliance is filled with R32.

Pay special attention to signs of Warning and Caution. The "Warning" section contains matters which, if not observed strictly, may cause death or serious injury. The "Caution" section contains matters which may result in serious consequences if not observed properly. Please observe all instructions strictly to ensure safety.

The signs indicate the following meanings. (The following are examples of signs.)

Please keep this manual after reading.

PRECAUTIONS DURING INSTALLATION

WARNING

CAUTION

PRECAUTIONS DURING SHIFTING OR MAINTENANCE

WARNING

PRECAUTIONS DURING OPERATION

PROHIBITION

WARNING

PRECAUTIONS DURING OPERATION

This room air conditioner is only for residential usage. Do not use for preservation of foods, animals, plants, precision machines, art, medicine or such.

The product shall be operated under the manufacturer specification and not for any other intended use.

PROHIBITION

STRICTLY OBSERVE PRECAUTIONS

Operation Range

Operation mode Cooling
Min Max
Indoor temperature Dry bulb°C 21 32
Wet bulb°C 15 23
Outdoor temperature Dry bulb°C -10 46
Wet bulb°C 28

Names and Functions of Each Part

Indoor Unit

Air filter: To prevent dust from coming into the indoor unit. (Refer page 13)

Front panel: (Refer page 14)

Indoor unit indicators: Light indicator showing the operating condition. (Refer page 5)

Horizontal deflector Vertical deflector (Air Outlet)

ECO Sensor

Remote controller: Send out operation signal to the indoor unit. So as to operate the whole unit.

Model Name and Dimensions

MODEL WIDTH (mm) HEIGHT (mm) DEPTH (mm)
RAK-DJ25PCAT, RAK-DJ35PCAT 780 280 222

Names and Functions of Each Part

Indoor Unit Indications

Operation Lamp (Yellow): This lamp lights during operation.

Timer Lamp (Orange): This lamp lights when the timer is working.

Wi-Fi Lamp (Blue)

Clean Function Lamp (Green): This lamp uses for FrostWash, Auto Clean, Filter Sign.

Temporary Switch: Use this switch to start and stop when the remote controller does not work.

CAUTION

If the power stays on and the unit is not operated, power is slightly consumed in the control circuit. The power is saved by turning off the power switch (or the circuit breaker when the power is supplied from the outdoor unit).

Attaching the air purifying filters (Accessories) to the filter frame.

Operate Air Conditioner with Smartphone

Built-in airCloud Home module

airCloud Home is a cloud-based solution for remotely controlling your Hitachi air conditioning system via smart phone. You can operate the air conditioner from outside the home with your smartphone and check the operating status.

airCloud Home app dedicated server

Send the operation from the smartphone to the air conditioner. In addition, we send status from air conditioner to customer's smartphone.

What you need to prepare to operate the air conditioner with your smartphone:

Additional communication fees may be charged based on the customer's contract for Internet data.

How to install → page 7

What You Should Confirm When Using the Service

Internet environment at home

Smartphone

Wireless LAN router (Hereinafter router)

Initial Settings

Please install the airCloud Home app on your smartphone

  1. Search for the airCloud Home app
    • For Android models: Open Google Play. Android is a trademark and registered trademark of Google LLC.
    • For iOS models (iPhone): Open the App Store. iPhone is a trademark and registered trademark of Apple Inc.
  2. Please install according to the screen
    • In order to use the dedicated app, you need to read and agree to the Terms of Service.
    • The dedicated application is free of charge, but to download the application, additional communication fees may be charged based on the customer's contract for Internet data.
    • The names and icons of the dedicated apps are as of September 2021. It may be changed by updating the application.

Notes:

Notes on Wireless LAN

WARNING

Use frequency band

In the frequency band used by this air conditioner, in addition to industrial, scientific and medical equipment such as microwave ovens, private radio stations for identification of mobile objects (radio stations that require a license) and specified Low power radio stations (radio stations that do not require a license) and amateur radio stations (radio stations that require a license) are in operation.

  1. Before using this air conditioner, make sure that local radio stations for identification of mobile objects, specified low-power radio stations and amateur radio stations are not operating nearby.
  2. If any harmful radio interference occurs from the air conditioner to the mobile station identification radio station, immediately stop using the radio wave and contact the local Johnson Controls-Hitachi Air Conditioning (Hereinafter JCH) technical support team to consult about measures for avoidance.
  3. In addition, if you have any problems such as harmful radio interference from the air conditioner to the specified low power radio station for identifying the moving object or amateur radio station. Please contact the local JCH technical support team.

How to use frequency

Modulation system is DSSS and OFDM system

Use 2.4 GHz band

[2.4-ghz-symbol] [radio-interference-symbol]

It means that the entire band from 2.400 GHz to 2.4835 GHz can be used and the band of the mobile identification device can be avoided.

Equipment certification

This air conditioner has a built-in wireless device that has been approved for construction design based on the Radio Law, so a license for a wireless station is not required. However, the following acts are prohibited by the Radio Law.

Security measures

About firmware

Usage restrictions

Please note the following restrictions on use. JCH will not be liable for any failure to observe the restrictions or for any incidental damage resulting from the use or inability to use the air conditioner.

Information about Using Wireless LAN

SSID & KEY Label Paste

SSID & KEY label details of Air conditioner's built-in airCloud Home module is pasted here for your reference. Please keep it safe for future requirements during pairing process and please write down the installation location (like living room, bed room, etc.) on the label. The AC type is "2" that is for models with a built-in airCloud Home module.

SSID&KEY label paste position

SSID:

KEY:

TYPE:2

Installation location:

About Software License

The software installed in this air conditioner is composed of multiple independent software modules, and each software module has the copyright of JCH and a third party. This air conditioner also contains software modules developed or created by us, but these software and accompanying documents have proprietary rights and intellectual property rights of JCH. These are protected by copyright law and other laws.

Initial Setting of App

Installation of App

Go to Google Play or the Apple Store (depending on your smartphone) and download the "airCloud Home" Application.

Registration on App

  1. Click "Create Account".
  2. Enter your name and click "Continue".
  3. Enter your mobile number and password (or click "E-mail" tab, and enter your E-mail address and password), read the "terms and conditions" and check on the box, click "Continue".
  4. Enter received verification code you received and click "Continue".
  5. Click "Auto-Detect My Location" or Enter address details manually, and click "Finish".
  6. The account has been created successfully.

Note: The first registered user can manage all the users and set access rights as a group owner. Group owner can invite others to register.

Air Conditioner Registration and Router Connection

Make sure that the air conditioner ready to be Powered on, then follow the steps below to add your air conditioner device to the App.

  1. Click "Add Air Conditioner" on the top screen after registration and login your App.
  2. Scan QR code on the bundled SSID & KEY label in this user manual or by lifting the front panel of your air conditioner.
  3. If the SSID shown on the App is your home router, enter your home router password, click "Next". Otherwise, click "Change Wi-Fi Network", select your home router enter password and click "Next".
  4. Switch ON your air conditioner now. Once your air conditioner is switched on or by restoring the factory settings by remote control, the air conditioner would be set into pairing mode for 10 minutes. Wi-Fi LED on air conditioner's panel (see diagram in status indicator section) will blink for 3 times repeatedly showing air conditioner is in pairing mode. Wi-Fi LED keeps blinking till communication with Wi-Fi router is succeeded. When the airCloud Home module reset operation is performed through the remote control. the pairing mode can be entered without restarting the air conditioner.
  5. Click "Change Wi-Fi Network", select the Wi-Fi access point of the Built-in airCloud Home module with SSID printed on the bundled SSID&KEY Label, input password (the KEY). Click right arrow icon on the screen top to continue for connecting your smart phone with the Adapter.
  6. Waiting for the built-in airCloud Home module to connect to your home router. When communication is established, Wi-Fi LED on panel will be continuously ON after blinking.
  7. Waiting for the Smartphone to connect with your home network. If your Smartphone is connected to another wireless network then click on Change Wireless Network & select home network.
  8. Please assign a name to your registered air conditioner. If you assign a custom name to your air conditioner, it will not be compatible with your smart speaker (integrated with Alexa or Google Assistant), so we recommend that you select a name from the pre-defined list.
  9. Your air conditioner has been successfully configured.

Note: Your air-conditioner has been successfully configured. [[RAC Name]] may go offline for some time due to firmware updates. When an AC is offline the pre-schedule/ monitoring features will be disabled and will be enabled once AC is back online.

Note: The air-conditioner's wireless network (SSID) details can be located either on the side panel or by lifting the front panel of the your air-conditioner.

1) If communication cannot succeed within 10 minutes, please follow the instructions of the App to complete the pairing process again.

2) If a user in the group has already registered some air conditioning units, the other users in the same group can also control the unit.

3) If the air conditioning is not configured with router, at power on unit enters into pairing mode every time for 10 minutes with Wi-Fi indication blinking for 3 times.

4) If the air conditioning is already configured with router, and router detection is available then at power on, unit will skip the pairing mode & try to connect to router.

5) Please enter the SSID name of the air-conditioner to proceed with the pairing process if unable to scan QR code.

Initialization of the Built-in airCloud Home Module

Reset the internal settings (restore the factory settings) by remote controller. Please note that the configuration will be cleared and pairing procedure will be required to do again to use the built-in airCloud Home module.

  1. Press Mode key and ON Timer key simultaneously, pointing the remote controller towards the air conditioning unit.
  2. Make sure Wi-Fi LED on Indoor unit flashes 4 times repeatedly for about 20 seconds (LED is turning off between 2 sequences of 20 seconds).
  3. Restart the unit (turn power OFF during 1 minute, then turn power ON again) and check that the Wi-Fi LED is blinking 3 times. If Wi-Fi LED is indeed flashing 3 times, pairing mode is well activated and factory settings have well been restored.

Status Indicator (LED Indicator may light up while the air conditioner is turned off)

Wi-Fi Lamp

Corresponding Status
LED OFF
  • Pairing time out occurs (after 10 mins.) & configured router not detected.
  • Air conditioner is not plugged in.
  • Built-in airCloud Home module and the air conditioner is not connected.
LED ON
  • The connection between the Built-in airCloud Home module and the router is completed.
  • The operation can be conducted through smartphone.
LED flashes 3 times Waiting to connect to the Wi-Fi router using AP mode.
LED flashes 4 times Restoring factory setting procedure has started.
LED flashes 5 times Communication error between air conditioner & Built-in airCloud Home module (Error detection time: approx 24 mins.)
LED flashes with 4sec ON/1sec OFF Router connection error.
LED flashes with 4sec ON/3sec OFF Cloud connection error. (Error detection time: approx 30 mins.)

[wi-fi-symbol] Wi-Fi Lamp (Blue)

Indoor Unit Indications: Wi-Fi LED

Note: Please try to power OFF/ON your air conditioner from mains switch when an error occurs. "Wi-Fi" is a trademark or registered trademark of the "Wi-Fi Alliance".

Maintenance

CAUTION

1. Air Filter

Please clean the filter once about every two weeks. By doing so, energy costs are saved. In case the air filter is full of dust, the air flow will decrease and the cooling capacity will be reduced. Further, noise may occur. Be sure to clean the filter following the procedure below.

PROCEDURE

  1. Open the front panel carefully and remove the filter.
  2. Vacuum dust from the air filter using vacuum cleaner. If there is too much dust, wash the filter with a detergent and rinse it thoroughly. After that, dry it in the shade.
  3. Set the filter with "FRONT" mark facing front, and slot them into the original state with putting the filter on the guide. and insert the hook to the hole. After attaching the filters, push the front panel at three arrow portions as shown in figure and close it.

NOTE: Air purifying filter to be inspected at least once a month or sooner depending on the usage of the air conditioner. If noticeable loading occurs on the unit, please clean it to avoid deterioration of its deodorizing function. For better performance, it is advisable to replace it every 1 year (subject to usage and application requirements).

CAUTION

2. Cleaning of Front Panel

Method of removing the front panel. Be sure to hold the front panel with both hands to detach and attach it.

Removing the Front Panel

1. Push the end of the right-side arm outward to release the tab. 2. Move the left-side arm outward to release the left tab, and then pull the panel towards you.

Attaching the Front Panel

1. Insert the shaft of the left arm along the step on the unit into the hole. 2. Securely insert the shaft of the right arm along the step on the unit into the hole. 3. Make sure that the front panel is securely attached, and then close the front panel.

CAUTION

3. Maintenance at Beginning of Long Off Period

Information

Capabilities

Cooling and Dehumidifying Capabilities

If the heat present in a room exceeds the unit's cooling capacity (for example, if there are many people in the room other heating appliances are used), the preset room temperature may not be reached.

CAUTION [no-stove-symbol] Do not use a stove or any other high temperature devices in proximity to the indoor unit.

REFRIGERANT INFORMATION

For the refrigerant charge information, please refer to the outdoor unit installation manual or specification label.

Regular Inspection

PLEASE CHECK THE FOLLOWING POINTS EVERY EITHER HALF YEARLY OR YEARLY. CONTACT YOUR SALES AGENT SHOULD YOU NEED ANY HELP.

1 [warning-symbol] Check to see if the unit's earth line has been connected correctly. If the earth line is disconnected or faulty, unit failure or electric shock hazard may result.
2 [warning-symbol] Check to see if the mounting frame has rusted excessively or if the outdoor unit has tilted or become unstable. It could collapse or fall, causing injury.

After Sales Service and Warranty

When Asking for Service, Check the Following Points.

CONDITION CHECK THE FOLLOWING POINTS
If the remote controller is not transmitting a signal.
  • Do the batteries need replacement?
  • Is the polarity of the inserted batteries correct?
remote controller display is blank or LCD display restarts on pressing of any key and there is no response from air conditioner unit.
When it does not operate.
  • Is the fuse all right?
  • Is the voltage extremely high or low?
  • Is the circuit breaker "ON"?
  • Is the power plug inserted?
  • Do you have any power cut?
When it does not cool well.
  • Is the air filter blocked with dust?
  • Is the set temperature suitable?
  • Have horizontal air deflectors been adjusted to their correct positions according to the operation mode selected?
  • Are the air inlets or air outlets of indoor and outdoor units blocked?
  • Is the fan speed "LOW"or "SILENT"?

FrostWash Operation

Is the total operation time of the air conditioner beyond default setting when the air-conditioner is operated for about 30 minutes and stopped? The FrostWash be started that must to meet with the follow conditions.

Indoor FrostWash auto operation.
Accumulation time Accumulated operating hours of the air conditioner have exceeded about 42 hours
The room temperature about 10~32°C
The humidity in the room about 30~70%
The outside temperature about 1~43°C

Does not change to non -automatic "FrostWash"?

Does it happen after "sleep" and "time off"?

→ Automatic "FrostWash" interval becomes longer. Please operate manual "FrostWash" with remote controller.

Within 60 minutes after the end of "FrostWash", "FrostWash" is not operated for product protection.

Noise occurred during FrostWash operation

It is the sound that the internal machine is inflated and contracted by the temperature change and the fin of the heat exchanger is frozen and thawed.

(Clean Function Lamp) blinks

The following phenomena do not indicate unit failure.

Contact your sales agent immediately if the following phenomena should occur

As the nature of the failure can be identified by the blinking cycle, check the blinking cycle before turning off the circuit breaker.

Notes

Please contact your sales agent immediately if the air conditioner still fails to operate normally after the above inspections. Inform your agent of the model of your unit, production number, date of installation. Please also inform him regarding the fault.

Please note:

On switching on the equipment, particularly when the room light is dimmed, a slight brightness fluctuation may occur. This is of no consequence. The conditions of the local Power Supply Companies are to be observed.

Models: RAK-DJ25PCAT Split Type Air Conditioner, RAK-DJ25PCAT, Split Type Air Conditioner, Air Conditioner, RAK-DJ35PCAT

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References

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