TANGERINE NF18MESH CloudMesh Gateway User Guide

User Guide for TANGERINE models including: NF18MESH, CloudMesh Gateway, NF18MESH CloudMesh Gateway, Gateway

Quick Start Guide - Tangerine Telecom

Feb 19, 2022 — Do not restrict airflow around the gateway. • The gateway is air cooled and may overheat where airflow has been restricted. • Always allow minimum clearance ...

Netcomm NF18MESH modem set up - HFC connections

Tangerine | Modem set up guides

File Info : application/pdf, 23 Pages, 3.66MB

Tangerine NetComm NF18MESH modem guide - HFC

NF18MESH
Quick Start Guide
HFC Connections

What's in the box

1 x NF18MESH CloudMesh Gateway

1 x RJ45 Ethernet Cable

1 x RJ11 Telephone Cable

1 x Power Supply (12V/2A)

1 x Quick Start Guide

1 x Warranty Card 1x End User License Agreement
tangerinetelecom.com.au 2

safety information
Please read before use

tangerinetelecom.com.au 3

Location
The gateway is designed for indoor use only. Place the gateway in a central location for the best WiFi performance.
Airflow
· Do not restrict airflow around the gateway. · The gateway is air cooled and may overheat where airflow has been
restricted. · Always allow minimum clearance of 5cm around all sides and the top of
the gateway. · The gateway may become warm during normal use. Do not cover, do
not put in an enclosed space, do not put under or behind large items of furniture.
Environment
· Do not place the gateway in direct sunlight or any hot areas. · Safe operating temperature of the gateway is between 0° and 40°C · Do not allow the gateway to come in contact with any liquid or
moisture. · Do not place the gateway in any wet or humid areas such as kitchen,
bathroom or laundry rooms.

tangerinetelecom.com.au 4

Power Supply
Always use only the power supply unit that came with the gateway. You should immediately stop using the power supply unit if the cable or power supply unit is damaged.
Service
There are no user-serviceable components in the gateway. Do not attempt to disassemble, repair, or modify the gateway.
Small Children
Do not leave the gateway and its accessories within the reach of small children or allow them to play with it. The gateway contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.

tangerinetelecom.com.au 5

RF Exposure
The gateway contains a transmitter and a receiver. When it is on, it receives and transmits RF energy. The gateway conforms with the radio frequency (RF) exposure limits adopted by the Australian Communications and Media Authority Radiocommunications (Electromagnetic Radiation - Human Exposure) Standard 2014, when used at a distance of not less than 20 cm from the body.)
Product Handling
· Always treat the gateway and its accessories with care and keep it in a clean and dust-free place.
· Do not expose the gateway or its accessories to open flames. · Do not drop, throw or try to bend the gateway or its accessories. · Do not use harsh chemicals, cleaning solvents, or aerosols to clean the
gateway or its accessories. · Please check local regulations for disposal of electronic products. · Arrange power and Ethernet cables in a manner such that they are not
likely to be stepped on or have items placed on them.

tangerinetelecom.com.au 6

Getting Started

Pre-configured?
If you received the Netcomm NF18MESH modem from More, the device will be pre-configured. Follow the steps specific to your HFC NBN connection on the following pages to get connected.

tangerinetelecom.com.au 7

How to your Netcomm modem:
HFC Connections

tangerinetelecom.com.au 8

Getting Started
Step 1
Locate the NBN Connection Box that has been installed inside your property.
Step 2
Ensure that this the NBN Connection Box is connected using the white HFC cable to the cable wall socket. This should have been completed during the NBN activation appointment.

tangerinetelecom.com.au 9

Step 3
Ensure that power is connected to the NBN Connection Box. The POWER, DOWNSTREAM, UPSTREAM and ONLINE lights should be on.
Step 4
Use a network cable to connect your router from the UNI-D1 port on the back of the NBN Connection box to the blue WAN port on your NetComm modem.

tangerinetelecom.com.au 10

Step 5
After you have successfully connected your modem please wait a couple of minutes for it to connect to the network. Once connected to the network, the Power, WAN & WiFi 2.4 5 lights will display a steady green light. The internet light will be flashing. If the lights on the router are not on, try turning the connection box off for 10 seconds, and waiting for up to 10 minutes for the lights to come on.

Final steps
After you've completed the steps to connect your NetComm NF18MESH modem, wait up to 20 mins to connect to your devices.
Once connected, run a test to check the speed of your connection at www.speedtest.net
If the modem is still not connected after 20 minutes, please contact our technical support team for further assistance:
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM 10PM WEEKDAYS, 8AM 8PM SAT & SUNDAY AET Phone: 1800 211 112 Live Chat: www.tangerinetelecom.com.au

tangerinetelecom.com.au 11

How to connect a NF18MESH modem
(That is NOT pre-configured)

tangerinetelecom.com.au 12

tangerinetelecom.com.au 13

Logging in to the web interface

1. Complete a factory reset of the modem
2. Open web browser
(such as Mozilla Firefox or Google Chrome), type http://cloudmesh.net into the address bar and press Enter. If you encounter difficulties connecting, type http://192.168.20.1 and press Enter.
3. At the login screen
Type admin into the Username field. In the Password field, enter the password printed on the gateway label (affixed to the back panel of the gateway) then click the Login > button.
Note - The graphics that appear in the section represent the display from a Windows browser. The same graphics will display differently when viewed on a hand held device.
If you're unable to login, perform a factory reset of the modem.

tangerinetelecom.com.au 14

using the first-time setup wizard

Upon first login
The gateway displays the first-time setup wizard. We recommend using the wizard to configure your Internet connection.
Click the Yes, start the setup wizard button.

tangerinetelecom.com.au 15

using the first-time setup wizard ethernet wan

1. Under Internet Services
select Ethernet WAN.
2. Under Connection Type
select PPPoE.
3. Enter the details
Enter the details required for your specific Connection Type.

tangerinetelecom.com.au 16

using the first-time setup wizard ethernet wan

PPPoE
Enter the username and password, 802.1P priority and VLAN Tag provided in your connection email from Tangerine.
When you have finished, click the Next > button to go to the WIRELESS settings

Dynamic IP
Enter the 802.1P priority and VLAN Tag provided in your connection email from Tangerine.
When you have finished, click the Next > button to go to the WIRELESS settings

tangerinetelecom.com.au 17

using the first-time setup wizard ethernet wan

Static IP
Enter the WAN IP Address, WAN Subnet Mask, WAN Gateway IP Address, Primary DNS Server and Secondary DNS server, 802.1P priorty and VLAN Tag provided in your connection email from Tangerine.
When you have finished, click the Next > button to go to the WIRELESS settings

Bridge
Enter the 802.1P priority and VLAN Tag provided in your connection email from Tangerine.
When you have finished, click the Next > button to go to the WIRELESS settings

tangerinetelecom.com.au 18

using the first-time setup wizard wireless

1. On this page
You can configure the wireless networks of the gateway, Enter the Network Name (the name displayed on client devices when they scan for wireless networks), the Security Key Type (encryption type) and the WiFi password.
2. When you have finished
click the Next > button.

tangerinetelecom.com.au 19

using the first-time setup wizard phone

1. Configuration of VoIP telephone is optional
If you do not intend to use a telephone handset with the gateway, click the Next > button to skip this section
2. To configure a telephone
Enter the details into the fields shown for each line you wish to use. If you do not know the values to enter, contact Tangerine. click the Next > button when you have finished.

tangerinetelecom.com.au 20

using the first-time setup wizard gateway security

1. We highly recommend
that you configure a new username and password to access the gateway.
2. Usernames and passwords are case sensitive
can be up to 16 characters in length and may comprise letters, special characters and numbers without spaces.
When you have finished entering the new credentials, click the Next > button.

tangerinetelecom.com.au 21

using the first-time setup wizard timezone

1. Specify the timezone
where the gateway is located for correct time keeping and the log-keeping function of the gateway.
2. Click the Next > button
when you have chosen the correct timezone.

tangerinetelecom.com.au 22

using the first-time setup wizard SUMMARY

1. The wizard displays a summary of the entered information
Check that the details are correct. If they are correct, click the Finish > button.
If they are not, click the < Back button to go back to the relevant screen to make changes.
2. When you click the Finish > button
the gateway returns you to the SUMMARY page.

tangerinetelecom.com.au 23

References

Adobe PDF Library 16.0.5 Adobe InDesign 17.1 (Windows)