JBL BAR 500 User Manual

IMPORTANT SAFETY INSTRUCTIONS

Verify Mains Voltage Before Use: The JBL BAR 500 (soundbar and subwoofer) is designed for AC 100-240V, 50/60Hz alternating current. Connecting to a line voltage other than that for which your product is intended can create a safety hazard and damage the unit. If you have any questions about the voltage requirements for your specific model or about the mains voltage in your area, contact your dealer or a customer service representative before plugging the unit into a wall outlet.

Do Not Use Extension Cords: To prevent safety risks, use only the supplied mains cord with your unit. JBL does not recommend the use of extension cords with this product. As with all electrical appliances, do not run mains cords under carpets or carpeting, or place heavy objects on them. Damaged mains cords must be replaced immediately with a cord that meets factory specifications by an authorized service center.

Handle the Mains Cord With Care: To disconnect the mains cord from a mains socket, always pull the plug, never the cable. If you do not intend to use your speaker for a long period, unplug the plug from the mains socket.

Do Not Open the Casing: This product contains no user-serviceable components. Opening the casing may present an electric shock hazard, and any modification to the product will void your warranty. If water accidentally enters the unit, unplug it from the mains power immediately and consult an authorized service center.

1. INTRODUCTION

Thank you for purchasing the JBL BAR 500 (soundbar and subwoofer), designed to deliver an extraordinary sound experience to your home entertainment system. Please take a few minutes to read this manual, which describes the product and includes step-by-step setup and getting started instructions.

To make the most of the product's features and support, you may need to update its software via the Internet in the future. Consult the software update section of this manual to verify that your product has the latest software version.

Models and technical specifications are subject to change without notice. For any questions about the soundbar, its installation, or operation, please contact your dealer or installer, or visit the JBL website: www.jbl.com.

JBL One Application

With the JBL One app, you can:

• Configure the product easily.
• Connect to music streaming services*.
• Discover new music through integrated music services.
• Use a button to access your preset playlist and speaker settings.
• Access software updates when available.

For more information, refer to "5.3 Connect to Your Home Network" and "7.5 Play via the JBL One App".

NOTE: A subscription may be required; it is not provided by the JBL One app.

2. WHAT'S IN THE BOX

Carefully unpack the box contents and verify that the following items are included. If any item is damaged or missing, do not use it and contact your dealer or a customer service representative.

• Soundbar: [soundbar icon]
• Subwoofer: [subwoofer icon]
• Remote Control (with 2 AAA batteries): [remote control] [AAA batteries]
• Power Cord*: x2 [power cord]
• HDMI Cable (1.2 m / 3.9 ft): [HDMI cable]
• Wall Mounting Kit: x2 [wall mount kit]
• Product Information and Wall Mounting Template: [document icon]

* The number of power cords and plug types vary by region.

3. PRODUCT OVERVIEW

3.1 Soundbar

3.1.1 Controls

[Diagram showing soundbar controls: 1. Source, 2. Volume +/-, 3. Status Indicator, 4. Microphone]

1. [Source button] (Source):
   • Power On.
   • Select a sound source: TV (default, for TV connection audio input when the HDMI OUT (TV ARC/ TV eARC) connector has priority over the OPTICAL connector), Bluetooth, or HDMI IN.
2. [Volume +/- buttons] (+/- Volume):
   • Power On.
   • Increase or decrease volume.
   • Press and hold to continuously increase or decrease volume.
   • Press both buttons simultaneously to mute or unmute the sound.
3. Status Indicator:
   • System:
   • Solid White: System starting.
   • Flashing White (wait): Software update in progress.
   • Solid Amber: Factory reset in progress.
   • Network Connection:
   • Slow pulsing White: Wi-Fi configuration or network disconnected.
   • Solid Green: Soundbar discovered by the JBL One app.
   • Solid White: Network connected.
   • Solid Yellow: Weak Wi-Fi connection.
4. [Microphone icon] Microphone: For audio calibration.
5. Status Display:

3.1.2 Rear Connectors

[Diagram showing rear connectors: 1. POWER, 2. USB, 3. ETHERNET, 4. HDMI IN, 5. HDMI OUT (TV ARC/TV eARC), OPTICAL]

1. POWER: Connect the power cord.
2. USB: USB connector for software updates (service use only). Connect a USB storage device for MP3 file playback (US version only).
3. ETHERNET: Connect to your home network via an Ethernet cable.
4. HDMI IN: Connect the HDMI output from your digital device.
5. TV Connectors:
   • HDMI OUT (TV ARC/TV eARC): Connect to your TV's HDMI ARC/HDMI eARC input.
   • OPTICAL: Connect the optical output from your TV or digital device.

3.2 Subwoofer

[Diagram showing subwoofer: 1. Status Indicator, 2. Power Connector]

1. Status Indicator:
   • Solid White: Connected to the soundbar.
   • Flashing White: Pairing mode.
   • Slow pulsing White: Reconnecting or exiting pairing mode.
   • Solid Amber: Standby mode.

3.3 Remote Control

[Diagram showing remote control layout with numbered buttons]

1. [Power button]: Power On or Standby.
2. Source Selectors:
   • TV: Selects the TV source (default, for TV connection audio input when the HDMI OUT (TV ARC/ TV eARC) connector has priority over the OPTICAL connector).
   • [Bluetooth icon] (Bluetooth): Selects the Bluetooth source. Press and hold to connect a Bluetooth device.
   • HDMI: Selects the HDMI IN source.
3. Sound Effect Buttons: Enable or disable virtual Dolby Atmos® sound effects (enabled by default).
4. [Bass button] BASS: Selects the bass level for the subwoofer: 1/2/3 (default)/4/5.
5. [CALIBR button] CALIBR: Press to start audio calibration.
6. [Moment button] (Moment): Press to directly access your music playlist and speaker settings customized in the JBL One app.
7. Playback Controls (for music streaming via JBL One app, Chromecast built-in™, AirPlay, Alexa, or Bluetooth):
   • Single press: Pause or resume playback.
   • Double press: Next track.
   • Triple press: Previous track.
8. [Volume +/- buttons] +/-: Increase or decrease volume. Press and hold to continuously increase or decrease volume.
9. [Mute button] (Mute): Mute or unmute the sound.

3.3.1 App-Controlled Functions

The JBL One app allows you to perform the following operations on your Android or iOS device:

• Wi-Fi setup.
• Audio calibration and demonstration.
• Customization of audio settings.
• Device management and control.
• Integration of music services.
• Other functions.

4. POSITIONING

4.1 Placement on a Table

Place the soundbar and subwoofer on a flat, stable surface. The subwoofer should be at least 1 m (3 ft) from the soundbar and 10 cm (4 in) from a wall.

[Diagram showing optimal placement of soundbar and subwoofer relative to a TV and wall, indicating distances: >4m/13ft, >10cm/4", 1-6m/3-20ft, 2.5-3.0m/8.2-9.8ft]

4.2 Wall Mounting

[Diagram illustrating wall mounting steps: 1a) Apply template, 1b) Mark screw positions, 1c) Drill holes. 2) Install wall mount bracket. 3) Attach bracket to soundbar. 4) Mount soundbar.]

Preparation:

1. Respecting a minimum distance of 50 mm (2") from your TV, affix the supplied wall mounting template to a wall using adhesive tape.
2. Use the tip of your pen to mark the screw positions. Remove the template.
3. At the marked locations, drill a 4 mm / 0.16" hole.

Install the wall mounting bracket.

With the screw, secure the wall mounting bracket to the underside of the soundbar.

Mount the soundbar.

NOTES:

• Ensure the wall can support the weight of the soundbar.
• Mounting must be done only on a vertical wall.
• Avoid locations subject to high temperatures or humidity.
• Before wall mounting, ensure that cables are properly connected between the soundbar and external devices.
• Before wall mounting, verify that the soundbar is unplugged from the power supply. Otherwise, there is a risk of electric shock.

5. CONNECTIONS

5.1 Connecting to Your TV and Digital Devices

For audio playback through the soundbar, connect it to your TV using the supplied HDMI cable or an optical cable (sold separately). An HDMI connection supports digital audio and video over a single connection. HDMI connectivity is the best option for your soundbar.

5.1.1 TV (HDMI ARC / eARC)

(Recommended connection for the best Dolby Atmos experience.)

[Diagram showing connection of soundbar to TV via HDMI ARC/eARC, and to a digital device via HDMI. Ports labeled: HDMI (ARC), HDMI OUT (TV ARC/TV eARC), HDMI IN.]

1. Connect the soundbar to your TV's HDMI IN (ARC / eARC) connector using the supplied HDMI cable.
2. On your TV, ensure HDMI-CEC and HDMI ARC are enabled. Refer to your TV's user manual for more information.
3. Use an HDMI cable (V2.0 or later) to connect the soundbar to your digital device, such as a set-top box, DVD/Blu-ray player, or game console.
4. On your digital device, ensure HDMI-CEC is enabled. Refer to your digital device's user manual for more information.
5. On your digital device, select "Bitstream" or "Raw Data" in the audio output settings for the best Dolby Atmos experience.
6. To play audio from a digital device connected to the soundbar, select HDMI on the remote control.

NOTES: If your TV does not support HDMI eARC, ensure you connect your digital device via the soundbar's HDMI IN connector instead of your TV. Otherwise, Dolby Atmos information may not pass from the TV's HDMI (ARC) connectors to the soundbar.

5.1.2 TV (HDMI eARC)

[Diagram showing connection of soundbar to TV via HDMI eARC, and to a digital device via HDMI. Ports labeled: HDMI (eARC), HDMI IN, HDMI OUT (TV ARC/TV eARC), HDMI OUT.]

NOTES: With the Virtual Dolby Atmos design, the Dolby surround upmixer can extend the audio from legacy Dolby Digital format channels, including 5.1 and 7.1 content, and provide an immersive 3D Atmos experience.

5.1.3 OPTICAL

[Diagram showing connection of soundbar to TV via Optical cable, and to a digital device via HDMI. Ports labeled: OPTICAL, HDMI IN, HDMI OUT.]

1. Connect the soundbar to your TV using an optical cable.
2. Use an HDMI cable (V2.0 or later) to connect your TV to your digital device, such as a streaming device, set-top box, DVD/Blu-ray player, or game console.
3. To play audio via the optical cable, select TV on the remote control.

NOTES: The HDMI cable (for connecting a digital device) and the optical cable are sold separately. Full compatibility with all HDMI-CEC devices is not guaranteed. When both HDMI ARC and optical cables are connected to the soundbar for audio input from the TV connection, the HDMI ARC connection has priority.

5.2 Bluetooth Connection

To use Bluetooth, connect the soundbar to your Bluetooth device, such as a smartphone, tablet, or laptop.

[Diagram showing Bluetooth pairing range (< 10 m / 33 ft) and device connection process on a smartphone.]

5.2.1 Connecting a Bluetooth Device

1. To select the Bluetooth source, press the [Bluetooth icon] button on the soundbar or the [Bluetooth icon] button on the remote control.
2. "BT PAIRING": Bluetooth pairing is ready.
3. On your Bluetooth device, enable Bluetooth and search for "JBL BAR 500" within three minutes.
4. Successful Connection: The device name is displayed if your device is named in English. You will hear a confirmation tone.

5.2.2 Reconnecting the Last Paired Bluetooth Device

Your Bluetooth device is remembered as a paired device when the soundbar enters standby mode. When you next select the Bluetooth source, the soundbar will automatically reconnect the last paired device.

5.2.3 Connecting Another Bluetooth Device

1. On the Bluetooth source, press and hold the [back button] on the soundbar or the [back button] on the remote control until "BT PAIRING" is displayed. The soundbar enters Bluetooth pairing mode.
2. Follow step 2 of "5.2.1 Connecting a Bluetooth Device".
3. If the device has already been paired with the soundbar, forget "JBL BAR 500" on the device first.

NOTES: Bluetooth connection will be lost if the distance between the soundbar and the Bluetooth device exceeds 10 m (33 ft). Electronic devices can cause radio interference. Devices that produce electromagnetic waves should be kept away from the soundbar, such as microwave ovens or wireless network devices.

5.3 Connect to Your Home Network

Via Wi-Fi or an Ethernet cable, connect the soundbar to your home network. With the JBL One app and supported streaming services (Chromecast built-in™, AirPlay, and Alexa), the soundbar allows you to stream sound from smartphones or tablets to its speakers.

[Diagram showing Wi-Fi setup process using JBL One app and connecting to home network.]

1. On the soundbar, switch to Wi-Fi setup mode: Press any button to turn it on (see "7.1 Auto Power On/Standby/Wake Up"). If the soundbar has not been connected to a network, the display shows "HELLO" then "SETUP WIFI". To return to Wi-Fi setup mode, press and hold the [up button] and [down button] until "SETUP WIFI" is displayed.
2. On your Android or iOS device, add the soundbar to your home Wi-Fi network.
3. Connect your Android or iOS device to your home Wi-Fi network. Download the JBL One app.
4. Follow the app's instructions to complete the setup.
5. If necessary, use an Ethernet cable to connect the soundbar to your home network. Ensure you are connected to the network used during setup.

NOTES: On your Android or iOS device, you can name the soundbar in the JBL One app. On your iOS device, add the soundbar to the Apple Home app and manage it with other AirPlay-compatible speakers. On your iOS device, if the soundbar has been added to your home Wi-Fi network, you can stream AirPlay from an AirPlay-compatible app (see "7.7 Play via AirPlay"). Availability of online music streaming services varies by country. Some features require subscriptions or services not available in all countries.

6. INSTALLATION

6.1 Subwoofer Connection

[Diagram showing subwoofer connection: 1. Soundbar to power, 2. Subwoofer to power, 3. Subwoofer pairing button, 4. Remote pairing button.]

1. Connect the soundbar to the mains using the supplied power cord. The soundbar display shows "LOAD" then "HELLO".
2. Connect the subwoofer to the mains using the supplied power cord. The subwoofer automatically connects to the soundbar. Connected: [solid white indicator] is lit.

Subwoofer Pairing Mode Reminder:

1. On the rear panel of the subwoofer, press and hold the [pairing button] until it flashes white rapidly.
2. To switch the subwoofer to pairing mode on the soundbar, press and hold the [pairing button] on the remote control for more than three seconds. Then press the [pairing button] on the remote control.
3. "SUB PAIRING": The subwoofer is ready for pairing.
4. "SUB PAIRED": The subwoofer is connected.

NOTES: The subwoofer exits pairing mode within three minutes and enters standby if pairing is not completed. The [pairing button] indicator changes from flashing white rapidly to flashing white slowly. To return to pairing, press the [pairing button]. Use only the supplied power cord. Before connecting the power, ensure all other connections are made (See "5.1 Connecting to Your TV and Digital Devices").

6.2 3D Surround Sound

6.2.1 Audio Calibration

Optimize your 3D surround sound experience for your specific listening environment.

NOTES: During audio calibration, all remote control buttons are disabled except for [CALIBR button].

[Diagram showing audio calibration process: 1. Press CALIBR, 2. Press AGAIN TO CONFIRM, showing CALIBRATING and DONE indicators.]

1. On the remote control, press CALIBR to start calibration. "CALIBRATION" is displayed on the soundbar.
2. When "PRESS AGAIN TO CONFIRM" is displayed, press CALIBR again. A countdown from 5 to 1 begins. You will hear a calibration tone. Audio calibration starts.
3. "CALIBRATING": Calibration is in progress.
4. "DONE": Calibration has completed successfully.

6.2.2 Dolby Atmos®

Virtual Dolby Atmos provides height sound effects when you watch movies on the TV/HDMI IN source.

[Diagram showing Dolby Atmos setup: Connect device via HDMI ARC/eARC, press ON ATMOS/OFF ATMOS button on remote.]

1. Connect and use your Blu-ray player or streaming device via the HDMI ARC/HDMI eARC and HDMI connector. (See "5.1 Connecting to Your TV and Digital Devices".)
2. Press the [ON ATMOS/OFF ATMOS button] on the remote control to enable or disable height sound effects (enabled by default). The soundbar display shows "ON ATMOS" or "OFF ATMOS".

NOTES: Disable ATMOS effects if you prefer not to have height sound effects during your viewing or listening. ATMOS effects are only available with Dolby audio content.

7. PLAYBACK

7.1 Auto Power On/Standby/Wake Up

[Diagram showing soundbar and remote for power on/off.]

7.1.1 Power On

Press any button on the soundbar or the [power button] on the remote control to turn it on. "HELLO" is displayed. The subwoofer automatically reconnects to the soundbar. Connected: [solid white indicator] is lit.

7.1.2 Auto Standby

If the soundbar is inactive for more than 10 minutes, it automatically enters standby mode. "STDBY" is displayed. The subwoofer also enters standby and turns solid amber. When you turn the soundbar back on, it resumes the last selected source.

7.1.3 Auto Wake Up

In standby mode, the soundbar automatically wakes up when:

• The soundbar is connected to your TV via the HDMI eARC connection and your TV is turned on.
• The soundbar is connected to your TV via the HDMI ARC/eARC connection and also connected to your digital device (such as a receiver, DVD/Blu-ray player, or game console) via HDMI, and your digital device is turned on.
• The soundbar is connected to your home network and streaming music via the JBL One app, Chromecast built-in, AirPlay, or Alexa.

7.2 Playback from TV Source

With the soundbar connected, you can enjoy TV sound through the soundbar's speakers.

[Diagram showing TV connection via HDMI ARC/eARC or Optical cable.]

1. Verify that your TV is set to support external speakers and that the TV's internal speakers are disabled. Refer to your TV's user manual for more information.
2. Verify that the soundbar is correctly connected to your TV (see "5.1 Connecting to Your TV and Digital Devices").
3. To select the TV source, press the [source button] on the soundbar or the TV button on the remote control. "TV" is displayed: the TV source is selected. By default, the TV source is selected.

NOTES: If the soundbar is connected to your TV via both an HDMI cable and an optical cable, the HDMI cable is selected as the source for the TV connection.

7.2.1 TV Remote Control Setup

To use your TV remote control for your TV and the soundbar, verify that your TV supports HDMI-CEC. If your TV does not support HDMI-CEC, follow the steps in "TV Remote Control IR Learning".

HDMI-CEC

If your TV supports HDMI-CEC, enable the functions as indicated in your TV's user manual. You can control the soundbar's volume +/-, mute/unmute, and power on/standby functions using your TV remote control.

TV Remote Control IR Learning

With IR learning, your TV's infrared remote control can learn certain soundbar commands.

1. On the soundbar, press and hold the [source button] and [plus button] until "LEARNING" is displayed. You enter TV remote control learning mode.
2. Point your TV remote control at the soundbar. Follow the on-screen instructions to operate your TV remote control buttons: When "POWER", "VOL+", "VOL-", or "MUTE" is displayed on the soundbar, press the desired button on your TV remote. "DONE": The soundbar's button functions are learned by your TV remote control's buttons. The soundbar returns to the last selected source. To stop and exit TV remote control learning mode, press and hold the [source button] and [plus button] on the soundbar until "EXIT LEARNING" is displayed. Learned functions are ignored.

NOTES: The soundbar automatically exits TV remote control learning mode if no action is taken for 30 seconds. Learned functions are ignored.

7.3 Playback from HDMI IN Source

With the soundbar connected as shown, your digital device can play video on your TV and audio through the soundbar's speakers.

[Diagram showing connection for HDMI IN source: Soundbar connected to TV and digital device.]

1. Ensure the soundbar is correctly connected to your TV and digital device (see "5.1 Connecting to Your TV and Digital Devices").
2. Turn on your digital device. Your TV and soundbar will exit standby mode, and the input source will be selected automatically. To select the HDMI IN source on the soundbar, press the [source button] on the soundbar or HDMI on the remote control.
3. Put your TV into standby mode. The soundbar and source device enter standby mode.

NOTES: Full compatibility with all HDMI-CEC devices is not guaranteed.

7.4 Playback from Bluetooth Source

Stream audio via Bluetooth from your Bluetooth device to the soundbar.

[Diagram showing Bluetooth connection and playback controls on remote.]

1. Verify that the soundbar is correctly connected to your Bluetooth device (see "5.2 Bluetooth Connection").
2. To select the Bluetooth source, press the [Bluetooth icon] button on the soundbar or the [Bluetooth icon] button on the remote control.
3. Start audio playback on your Bluetooth device. You can also press the [play/pause button] on the remote control to manage playback.
4. Adjust the volume on the soundbar, via the remote control, or on your Bluetooth device.

7.5 Play via the JBL One App

The JBL One app allows you to stream audio from activated music services to the soundbar.

[Diagram showing JBL One app interface for music playback and accessing preset 'Moment' settings.]

1. On the soundbar, press the [Moment button] on the remote control to access your personalized playlist and speaker settings.
2. On the soundbar, press the [Moment button] on the remote control to access your personalized playlist and speaker settings.
3. On your Android or iOS device:
   1. Verify that your iOS or Android device is connected to the same network as the soundbar.
   2. Launch the JBL One app, browse available music streaming services to select music, then start streaming music to the connected soundbar.
4. To exit music playback, select another source.

NOTES: A subscription may be required; it is not provided by the JBL One app. Access your presets with the [Moment button]. Pressing the [Moment button] on the remote control allows access to playlist and speaker settings customized within the JBL One app. In the JBL One app, customize the [Moment button] function.

7.6 Play via Chromecast built-in

Chromecast built-in allows you to stream audio from your Android or iOS device to the soundbar.

[Diagram showing Chromecast built-in setup with JBL One app and casting icon.]

1. On the soundbar, verify that the soundbar is correctly connected to your home network (see "5.3 Connect to Your Home Network").
2. On your Android or iOS device:
   1. Verify that your iOS or Android device is connected to the same network as the soundbar.
   2. Launch the JBL One app and verify that you have enabled the Chromecast built-in streaming service.
3. In a Chromecast-compatible app, play music, tap the cast icon [cast icon], and select the connected soundbar.
4. To exit music playback, select another source.

7.7 Play via AirPlay

Stream audio via AirPlay from your iOS device to the soundbar.

[Diagram showing AirPlay setup with iOS Control Center and casting icon.]

1. On the soundbar, verify that the soundbar is correctly connected to your home network (see "5.3 Connect to Your Home Network").
2. On your iOS device:
   1. Verify that your iOS device is connected to the same network as the soundbar.
   2. To enter the Control Center on an iOS device, swipe down from the top-right corner. Tap [AirPlay icon] to select the connected soundbar, then start audio streaming from an app.
3. To exit music playback, select another source.

7.8 Play via Amazon Music

With the soundbar connected to Alexa, you can stream music from the Amazon Music library to the soundbar.

[Diagram showing Amazon Alexa setup with JBL One app and Alexa MRM.]

1. On the soundbar, verify that the soundbar is correctly connected to your home network (see "5.3 Connect to Your Home Network").
2. On your Android or iOS device:
   1. Verify that your iOS or Android device is connected to the same network as the soundbar.
   2. Launch the JBL One app and verify that you have enabled the Amazon Alexa streaming service.
3. Launch the Amazon Alexa app to start music playback. Open the Amazon Music app to access the Amazon Music library. Ensure you start music playback from the same Alexa account that you enabled in the JBL One app. Refer to the Amazon Alexa app for more details.

7.9 Multi-Room Playback

Multi-room playback allows you to stream music from your Android or iOS device to multiple Chromecast / AirPlay / Alexa compatible speakers.

[Diagram showing multi-room setup for Chromecast, AirPlay, and Alexa.]

7.9.1 Chromecast built-in

1. Connect multiple Chromecast-compatible speakers to the same network via the Google Home app, assign them to multiple rooms, and create groups as needed.
2. Run a Chromecast-compatible app on your smartphone or tablet.
3. Play music. Tap the [cast icon] and select the grouped speakers.

NOTES: To create a multi-room speaker group in the Google Home app, ensure all speakers are connected to the same home network and you have used the same Google login account. Refer to the Google Home app for more details. Depending on your local network bandwidth, you can stream music to up to 6 Chromecast-compatible speakers.

7.9.2 AirPlay

1. On an iOS device, enter the Control Center.
2. Tap [AirPlay icon] to select multiple connected speakers as needed.
3. Start music streaming from an app.

7.9.3 Alexa MRM: Multi-room Music

1. Verify that you have enabled the Amazon Alexa streaming service on the soundbar via the JBL One app.
2. In the Amazon Alexa app, create a multi-room music group for the soundbar. Refer to the Amazon Alexa app for more information.

NOTES: The soundbar can support audio streaming but does not support video streaming. During playback via Chromecast built-in, AirPlay, or Alexa, music playback on the currently connected device will pause when you start music playback on a second connected device. When the soundbar switches between your home Wi-Fi and the wired network under AirPlay, music playback is suspended and resumes a few minutes later, depending on broadband bandwidth status. For connection to your wired home network, see "5.3 Connect to Your Home Network".

8. AUDIO SETTINGS

8.1 Audio Sync

With the audio sync feature, you can synchronize audio and video to eliminate any delay in your video content.

1. On the remote control, press and hold the TV button for more than three seconds, then press the [plus button]. "SYNC" (synchronization) is displayed.
2. Within five seconds, press the [plus button] or [minus button] on the remote control to adjust the audio delay to match the video. The audio sync delay is displayed.

8.2 Smart Mode

With Smart Mode enabled by default, you can enjoy TV programs with rich sound effects. For TV programs such as news and weather, you can reduce sound effects by disabling Smart Mode and switching to Standard Mode.

• Smart Mode: JBL surround sound and equalization settings are applied for rich sound effects.
• Standard Mode: Equalization presets are applied for standard sound effects.

To disable Smart Mode, follow these steps:

• On the remote control, press and hold the [mute button] for more than three seconds, then press the [plus button]. You switch to the other mode. "OFF SMART MODE": Standard Mode is activated. Smart Mode is automatically reactivated the next time the soundbar is powered on.

9. RESTORE FACTORY SETTINGS

Restoring the factory default settings erases all your personalized soundbar settings.

• On the soundbar, press and hold the [source button], [plus button], and [minus button] for more than 5 seconds. "RESET" is displayed. The soundbar restarts.

10. SOFTWARE UPDATE

For optimal product performance and your best user experience, JBL may offer software updates for the soundbar system in the future.

Online Update

• Connect the soundbar to your home network. An online update occurs automatically if software updates are available. "WAIT": Software update is in progress. "DONE": Software update is complete.

11. RECONNECTING THE SUBWOOFER

The soundbar and subwoofer are factory paired. Upon power-on, they pair and connect automatically. In some special cases, you may need to re-pair them.

[Diagram showing subwoofer pairing process: Pressing buttons on subwoofer and remote.]

Subwoofer Pairing Mode Reminder:

1. On the subwoofer's rear panel, press and hold the [pairing button] until it flashes white rapidly.
2. To switch the subwoofer to pairing mode on the soundbar, press and hold the [pairing button] on the remote control for more than three seconds. Then press the [pairing button] on the remote control.
3. "SUB PAIRING": The subwoofer is ready for pairing.
4. "SUB PAIRED": The subwoofer is connected.

NOTES: The subwoofer exits pairing mode within three minutes and enters standby if pairing is not completed. The [pairing button] indicator changes from flashing white rapidly to flashing white slowly. To return to pairing, press the [pairing button].

12. PRODUCT SPECIFICATIONS

General Specifications:

• Model: BAR 500 (soundbar unit) BAR 500 SUB (subwoofer unit)
• Audio System: 5.1 channel
• Power Supply: 100 - 240 V AC, ~ 50/60 Hz
• Total Speaker Output Power (at 1% THD): 590 W
• Soundbar Output Power (at 1% THD): 290 W
• Subwoofer Output Power (at 1% THD): 300 W
• Soundbar Speakers: 4 x oval drivers (46x90 mm), 3 x 20 mm (0.75") tweeters
• Subwoofer Speaker: 260 mm (10")
• Network Standby Consumption: < 2.0 W
• Operating Temperature: 0 °C - 45 °C

HDMI Specification

• HDMI Video Input: 1
• HDMI Video Output (with Enhanced Audio Return Channel (eARC)): 1
• HDMI HDCP Version: 2.3
• HDR Passthrough: HDR10, Dolby Vision

Audio Specifications

• Frequency Response: 35 Hz – 20 kHz (-6 dB)
• Audio Inputs: 1 Optical, Bluetooth, USB (USB playback available on US version. On other versions, USB is reserved for service.)

USB Specification (Audio playback reserved for US version)

• USB Port: Type A
• USB Characteristics: 5 V DC, 0.5 A
• Supported File Formats: mp3
• MP3 Codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3, MPEG 2.5 Layer 3
• MP3 Sampling Rate: 16 - 48 kHz
• MP3 Bit Rate: 80 - 320 kbit/s

Radio Specifications

• Bluetooth Version: 5.3
• Bluetooth Profiles: A2DP 1.2, AVRCP 1.5
• Bluetooth Transmitter Frequency Range: 2400 MHz - 2483.5 MHz
• Bluetooth Transmitter Power: < 15 dBm (EIRP)
• Wi-Fi Network: IEEE 802.11 a/b/g/n/ac/ax (2.4 GHz / 5 GHz)
• Wi-Fi 2.4G Transmitter Frequency Range: 2412-2472 MHz (2.4 GHz ISM band, USA 11 channels, Europe and other 13 channels)
• Wi-Fi 2.4G Transmitter Power: < 20 dBm (EIRP)
• Wi-Fi 5G Transmitter Frequency Range: 5.15-5.35 GHz, 5.470-5.725 GHz, 5.725-5.825 GHz
• Wi-Fi 5G Transmitter Power: 5.15-5.25 GHz < 23 dBm, 5.25-5.35 GHz and 5.470-5.725 GHz < 20 dBm, 5.725-5.825 GHz < 14 dBm (EIRP)
• 2.4G Wireless Transmitter Frequency Range: 2406-2474 MHz
• 2.4G Wireless Transmitter Power: < 10 dBm (EIRP)

Dimensions

• Soundbar Dimensions (W x H x D): 1017 x 56 x 103.5 mm / 40" x 2.2" x 4"
• Subwoofer Dimensions (W x H x D): 305 x 440.4 x 305 mm / 12" x 17.3" x 12"
• Soundbar Weight: 2.8 kg / 6.2 lbs
• Subwoofer Weight: 10 kg / 22 lbs
• Package Dimensions (W x H x D): 1105 x 370 x 475 mm / 43.5" x 14.6" x 18.7"
• Packaged Weight: 16.2 kg / 35.6 lbs

13. TROUBLESHOOTING

Never attempt to repair this product yourself. If you encounter problems while using this product, check the following points before requesting service.

System

The unit does not turn on.

• Check if the mains cord is plugged into the mains socket and the soundbar.

The soundbar does not respond to button presses.

• Restore the soundbar to factory settings (see "9. RESTORE FACTORY SETTINGS").

Sound

No sound from the soundbar

• Check if the soundbar's volume is muted.
• Select the correct audio input source on the remote control.
• Connect the soundbar correctly to your TV or other devices.
• Restore the soundbar to factory settings by pressing and holding the [source button], [plus button], and [minus button] on the soundbar for more than 5 seconds.

Distorted sound or echo

• If you are streaming TV sound to the soundbar, ensure the TV's volume is muted or the TV's built-in speakers are disabled.

Audio and video out of sync

• Enable the audio sync feature to synchronize audio and video (see "8.1 Audio Sync").

No Dolby Atmos height sound effects

• If your TV only supports HDMI ARC, ensure you have connected your digital device to the soundbar via its HDMI IN connector (see "5.1.1 TV (HDMI ARC / eARC)").
• Enjoy Dolby Atmos sound effects when watching movies from the TV/HDMI source. When streaming audio via Bluetooth or streaming apps (via Chromecast built-in, AirPlay, or Alexa), Dolby Atmos is not supported.

Bluetooth

A device cannot connect to the soundbar.

• Check if the Bluetooth function of the device is enabled.
• If the soundbar has been paired with another Bluetooth device, reset Bluetooth (see "5.2.3 Connecting Another Bluetooth Device").
• If your Bluetooth device has already been paired with the soundbar, reset Bluetooth on the soundbar, forget the soundbar on the Bluetooth device, and then re-pair the Bluetooth device and the soundbar (see "5.2.3 Connecting Another Bluetooth Device").

Poor audio quality from a connected Bluetooth device

• Bluetooth reception is poor. Move the source device closer to the soundbar or remove any obstacles between the source device and the soundbar.

The connected Bluetooth device connects and disconnects constantly.

• Bluetooth reception is poor. Move the source device closer to the soundbar or remove any obstacles between the source device and the soundbar.

Wi-Fi

Wi-Fi connection failed.

• Check if Wi-Fi is enabled.
• Verify that you have selected the correct network and entered the correct password.
• Check if your router or modem is powered on and within range.
• In your router settings, verify that you have set the security type to WPA2 or auto.
• Ensure your soundbar is connected to the same wireless local area network as your smartphone or tablet.
• If you encounter difficulties configuring Wi-Fi, press the [plus button] and [minus button] on the soundbar until "SETUP WIFI" is displayed.

Playback

AirPlay cannot find the soundbar as an AirPlay speaker for music streaming.

• On your Apple device, update the software to the latest version: iOS 13.4 and later, macOS 10.15.4 and later, or tvOS 14.3.
• Verify that your Apple device is connected to the same network as the soundbar.
• On a PC running iTunes for Windows, you can stream music from it to the soundbar via Bluetooth.

Music playback does not work correctly when the sound source switches from Bluetooth to Chromecast built-in, AirPlay, or Alexa.

• The quality of streaming and audio playback depends on the network traffic and coverage connecting the soundbar and your streaming devices, such as phones, tablets, and PCs.

Music playback does not resume when the sound source switches from Bluetooth to TV/HDMI IN, then back to Bluetooth.

• Music playback on the Bluetooth device stops when the sound source switches from Bluetooth to TV/HDMI IN. When you switch back to the Bluetooth source, restart music playback on the Bluetooth device.

The soundbar is "Offline" in the Amazon Alexa app or problems occur with Alexa MRM playback.

• To recover the soundbar, restore its factory settings by pressing and holding its [plus button], [minus button], and [source button] for more than 5 seconds.

Remote Control

The remote control does not work.

• Check if the batteries are depleted. If so, replace them with new ones.
• Reduce the distance and angle between the remote control and the main unit.

Cannot complete TV remote control learning.

• Verify that you are using an infrared television remote control. IR learning is not supported by a Bluetooth TV remote control.

14. TRADEMARKS

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective owners.

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Wi-Fi CERTIFIED 6™ and the Wi-Fi CERTIFIED 6™ Logo are trademarks of Wi-Fi Alliance®.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

Amazon, Alexa, and all related marks are trademarks of Amazon.com, Inc. or its affiliates.

Use your phone, tablet, or computer as a remote control for Spotify. Go to spotify.com/connect to learn how. The Spotify Software is subject to third-party licenses found here: https://www.spotify.com/connect/third-party-licenses.

Google, Android, Google Play, Chromecast built-in, and Google Home are trademarks of Google LLC. Google Assistant is not available in certain languages or countries.

Use of the "Works with Apple" badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries and regions. To use AirPlay with JBL BAR 500, the latest version of iOS, iPadOS, or macOS is recommended.

15. OPEN SOURCE LICENSE NOTICE

This product contains Open source software under the GPL license. For your convenience, the source code and associated compilation instructions are also available at https://harman-webpages.s3.amazonaws.com/JBL_BAR_Gen3_package_license_list.htm. Please feel free to contact us at:

Harman Deutschland GmbH
HATT: Open Source, Gregor Krapf-Gunther, Parkring 3
85748 Garching bei Munchen, Germany

or at OpenSourceSupport@Harman.com if you have further questions regarding the Open source software used by the product.