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User Manual for NeoCharge models including: 24 Amp Smart Splitter, Smart Splitter, Splitter
NeoCharge Smart Splitter | NeoCharge
Home EV Charging Installation Made Easy | NeoCharge
NeoCharge 1430SS-A 0860010724729 Black User Manual English
File Info : application/pdf, 16 Pages, 19.10MB
DocumentDocumentSmart splitter TM User Manual Welcome to NeoCharge! As EV drivers, we understand the headaches that come with home charging. Costly rewiring and limited options prompted us to find a better solution for charging at home - one that is easier, more cost-effective, and doesn't require expensive panel upgrades. Our journey led us to collaborate with industry experts, engineers, utilities, and electricians, resulting in the birth of the Smart Splitter the first product to enable safe, cost-effective, and effortless home EV charging access, without rewiring. It's a significant stride towards making the electrification of homes more affordable and contributing to our climate goals. But we didn't stop there. We're now focused on optimizing your entire home's energy usage for increased savings, insights, and control starting with your EV charging. Don't forget to scan the QR code on the large postcard for exclusive early access to the new NeoCharge Connect app. We are truly thankful to have earned the trust of tens of thousands of EV drivers across North America, and we extend that gratitude to you for becoming part of our community as well. Spencer Harrison Co-Founder and CEO Akhil Veluru Co-Founder and CTO Contents What's in the Box How it Works Cautionary Advice Configuration Installation Instructions LED Indicators Troubleshooting Warranty Support Page 03 Page 04 Page 05 Page 07 Page 08 Page 12 Page 13 Page 14 Page 14 03 smart splitter user manual What's in the Box 1 Smart Splitter (1x) 2 Mounting Bracket (1x) 3 Thumb Screws (2x) 4 Panhead Screws (2x) 5 Bracket Screws (2x) ! NOTE: The thumb and panhead screws are interchangeable when securing the bracket to the Smart Splitter. k Thumb Screws: For quick plug-and-play k Panhead Screws: A low profile option to avoid interfering with the orientation of larger plugs and cords. Screw driver required. smart splitter user manual 04 How it Works The Smart Splitter functions by monitoring the total power coming from both outlets and shutting off the Secondary side when the power draw exceeds the limit of your circuit. Once the Primary side finishes drawing power, the Splitter will automatically switch back to the Secondary side if it is still attempting to draw power. The Primary outlet will always allow for a minimal amount of power that is necessary to power LED screens, even when the Secondary is active. This "idle mode" allows you to interact with and turn on the Primary device which will then completely shut off the Secondary. APPLIANCE AUTO-SWITCHING Ev is charging Appliance starts, EV charging automatically pauses When appliance finishes, EV charging resumes DUAL EV AUTO-SWITCHING Primary EV is charging, Secondary outlet is shut off Primary EV completes charging session, power switches to Secondary Due to the completely automated switching functionality, there is no remote for the Smart Splitter. 05 smart splitter user manual Cautionary Advice Do not set your EV charging amperage: >40 Amps on a 50A breaker >24 Amps on a 30A breaker Only use your Smart Splitter within the specified operating parameters. Do not use (or discontinue using) the NeoCharge if it is defective, appears cracked, frayed, broken or otherwise damaged, or fails to operate. Do not use the NeoCharge in any outlet for which it is not designed. Do not attempt to open, disassemble, repair, tamper with, or modify your Smart Splitter. Your device is not able to be serviced by the user. Please contact NeoCharge Support for any repairs. Do not disconnect your Smart Splitter when it is supplying power to either output. Do not plug the NeoCharge into a damaged, loose or worn power outlet. Ensure that the prongs on your device fit snuggly into your wall outlet. Do not expose your unit to flammable or harsh chemicals or vapors. Do not use or store your device in a recessed area or below floor level. When using your Smart Splitter indoors, ensure that the device is positioned at least 18 inches (46 cm) above the floor. smart splitter user manual 06 Avoid and prevent your Smart Splitter from foreign objects as well as moisture and water at all times. If any sort of corrosion or damage is suspected discontinue use immediately. If rain falls during charging, do not allow rain water to run along the length of the charge cable plugged into your device. Do not plug your Smart Splitter into an electrical outlet that is submerged in water or covered in snow. In the event of this situation, turn off your breaker and then unplug your device. Do not touch the Smart Splitter's end terminals with sharp metallic objects such as wire, tools or needles. Do not insert any foreign objects into any part of your device. Avoid the use of cleaning solvents with your device. Do not use private power generation as a source for charging. Do not operate your Smart Splitter in temperatures outside of its operating range of -22º F to 122º F (-30º C to 50º C). Store your device in a clean and dry place inside the temperatures of -40º F to 185º F (-40º C to 85º C). 07 smart splitter user manual Configuration ! Ensuring Your Setup Meets Safety Guidelines The max charging amperage you can utilize as a continuous load is 80% of your breaker rating (US and Canada Electrical Codes). Circuit Breaker Amperage Charge Amperage 50 Amp Breaker 30 Amp Breaker 40 Amp or less 24 Amp or less PRO TIP: Your charging amperage can be adjusted in most newer EVs and EVSEs (Electric Vehicle Supply Equipment). Simultaneous EV Charging (50A Breaker Only) If you have two EVs/EVSEs with adjustable amperage capabilities, you have the option to charge both EVs simultaneously at half power. As long as the total load from both sides does not exceed the Smart Splitter's switching limits, both cars will receive power. To Enable Simultaneous Charging: Set both EVs to charge at 20A or less, so the total amperage does not exceed 40 Amps. SIMULTANEOUS EV CHARGING Charge two EVs simultaneously at half speed smart splitter user manual 08 Installation Instructions Step 1 - Turn Breaker Off Turn off the breaker to your 240v outlet then unplug your appliance or EV charger that is currently occupying it. Step 2 - Install Mounting Bracket Remove the existing screws from the outlet faceplate. Screw in the mounting bracket using the bracket screws (2x) so the mounting bracket is flush with the faceplate. ! Ensure that the mounting bracket is in alignment with the gold colored mounting points on your Smart Splitter. See pictures on page 9 for the correct bracket orientation for each outlet. 09 smart splitter user manual NEMA 10-30 NEMA 14-30 NEMA 14-50 NEMA 6-50 NEMA 10-50 WARNING! An improperly installed bracket will overlap with the Smart Splitter's side receptacles and can cause a short from metal-on-metal contact. Please doublecheck that your Smart Splitter's mounting bracket aligns properly with the mounting points before turning your breaker back on. If the provided mounting bracket does not fit your outlet we offer a larger bracket that is compatible with 2.5" diameter commercial grade outlets. ! Notes for NEMA 10-30 and 10-50: f These outlet types don't have a standard orientation so it may be "upside-down" or "sideways". No need to worry, simply utilize the mounting bracket to secure the Smart Splitter to the wall. f Some older faceplates only have two mounting points centered above and below the outlet. Use the center hole on the provided mounting bracket. smart splitter user manual 10 Step 3 - Plug in Smart Splitter Plug in your Smart Splitter (it feels good, we know) and secure to the mounting bracket using the thumb screws (x2). Alternatively, you may also use the provided panhead screws (x2) if you would prefer a lower profile or the thumb screws interfere with any of your cables. Step 4 - Plug in Your Primary Device Plug your priority appliance or EV into the Primary Output (left side) of your Smart Splitter. Primary is indicated with PRI on the side of the Smart Splitter next to the LED indicator. The device plugged in to the Primary side will always take priority over the device plugged into the Secondary side. This is typically your appliance, or if charging two EVs, the Primary should be the EV you want to charge first. 11 smart splitter user manual Step 5 - Plug in your Secondary Device Plug your EVSE cord into the Secondary Output (right side) of your Smart Splitter. Secondary is indicated with SEC on the side of the Smart Splitter next to the LED indicator. If you are using an extension cord with your Smart Splitter, please ensure the cord is UL certified and is the proper gauge wire. Step 6 - Turn Breaker On Turn on the circuit breaker to your outlet and verify that your Smart Splitter is receiving power by ensuring that the indicator lights are on. The Smart Splitter lights will turn white once the device is powered. smart splitter user manual 12 LED Indicators White Idle/On Green Receiving power Yellow Charging paused Blue (flashing) WiFi Pairing Modh g Pairing mode is active for the first 5 minutes after the device is power cycled Red Error; Charging stopped (lower the current limit) 13 smart splitter user manual Troubleshooting Having issues with your Smart Splitter? Worry not; we're here to guide you through the troubleshooting process. Follow these simple steps to address common concerns: ¤£ Basic Checks: Begin by ensuring that your Smart Splitter is correctly connected to your power source and devices, and that your circuit breaker is turned on. ¯£ Visit our Website: For more comprehensive troubleshooting assistance, please go to our website at getneocharge.com. For quick help, scan the QR code below. Ä£ Follow Troubleshooting Flows On our website, you'll spot a chat button conveniently located in the lower right corner. Click it to initiate step-by-step troubleshooting flows tailored specifically to your Smart Splitter issue è£ Support Chat If you still need help, our knowledgeable support staff of EV charging experts will step in to best assist you. smart splitter user manual 14 Warranty All Smart Splitters are covered with a 2 year limited warranty from the date of purchase. NeoCharge warrants the Smart Splitter product against defects in materials and workmanship under normal use for two years from the date of purchase. If a Smart Splitter is deemed defective, NeoCharge will repair or replace, at no charge, the Smart Splitter or parts of the Smart Splitter that prove defective. The warranty includes: º Defects in materials and workmanshi¤ º Shipping damag¸ º Any material, equipment, tools, and incidentals necessary to complete repairs including replacement³ º Supplier or manufacturer upgrades The warranty excludes: º If the device has been opened, altered, abused, or misused by the owner After receiving a customer notice, the NeoCharge Customer Support team will help troubleshoot and, if defective, issue a return/replacement. *NeoCharge shall make the final decision, with fairness to all parties, as to the legitimacy of the claim to this warranty. Support We are always ready to help! If you have any questions, you can contact us via the contacts below: support@getneocharge.com 805-622-2783 (Text Only) www.getneocharge.com Your Feedback matters! Click here We love hearing from you and learning from your feedback