Matterport Pro3 User Guide

Camera Components

The Matterport Pro3 camera consists of the following components:

• A: Magnetic Lens Cap
• B: Camera Lens
• C: Battery
• D: Tripod Mount
• E: Tripod
• F: Power Button
• G: Display
• H: LiDAR Mirror
• I: Tripod Mount Socket
• J: Battery Compartment

Diagram showing the Matterport Pro3 camera from different angles (front, bottom, rear) with labels pointing to components.

Manufacturer Address: Matterport, 352 East Java Drive, Sunnyvale, CA 94089 U.S.A.

Model: PRO3

Part Number: 810-00008

Country of Origin: Taiwan

Laser Classification: Class 1 Laser

Setup

Step 1: Set up tripod.

Adjust height to 4.5 feet (1.37 meters).

Step 2: Attach tripod mount.

Screw tightly onto the center column of the tripod base.

Diagram illustrating tripod setup and attachment, showing the target height of 4.5 feet (1.37 meters) and the process of screwing the tripod mount onto the tripod base.

Step 3: Remove Pro3 from case.

Gently pull the red tab, and lift from the bottom of the camera.

Diagram showing the Matterport Pro3 camera case open, with an arrow indicating to pull a red tab to remove the camera.

Step 4: Insert battery.

Place the camera on its side on a flat surface. Align the pins on the battery with the pins within the battery compartment and snap into place.

Diagram showing the Matterport Pro3 camera on its side, with arrows indicating the alignment and insertion of the battery into the battery compartment.

Step 5: Mount Pro3 on tripod.

Open the clamp on the side of the tripod mount. Align the tripod mount socket on the bottom of the camera with the top of the tripod column, and lower the camera into place. Keep one hand on the top of the camera to hold it steady as you close the clamp to secure it.

The camera's rotational axis is aligned with the lens, not the center of the camera. Designed for optimal capture, this unique profile is stable and secure when properly mounted as detailed above.

Diagram illustrating the process of mounting the Matterport Pro3 camera onto the tripod mount, showing the alignment of the socket and the camera, and the action of closing the clamp.

Step 6: Power up.

Press and hold the power button (~2 seconds) on the rear panel of the camera, beneath the display screen. Remove the magnetic lens cap.

Camera Display

Shows "Booting Warmup".

Diagram showing the rear panel of the Matterport Pro3 camera with the power button location indicated by an arrow. A separate graphic shows the camera display indicating 'Booting Warmup'.

Get Connected

Step 1: Get the app.

Download the Matterport app for your iOS or Android device to start using Pro3.

Available on the App Store and Google Play.

Step 2: Confirm camera readiness.

Once the camera is done booting, the Ready to Pair symbol will appear on the camera display.

Step 3: Enable Bluetooth.

Make sure Bluetooth is turned on within your device settings and that the Matterport app has permission to use it.

Camera Display

Shows the "Ready to Pair" symbol.

Step 4: Open the Matterport app.

In the app, open an existing job or start a new one by tapping the + NEW JOB button. Then tap the source selector button and select Matterport Pro3 to connect to your camera. If you don't have Bluetooth enabled, you can manually connect to your camera's Wi-Fi network (which will appear as its serial number located on the bottom panel of your Pro3) through your device settings.

Step 5: Check connection.

When your camera and device are connected, the Connected symbol will appear (and time out to the Ready to Scan symbol) on the display screen of your Pro3. Additionally, Matterport Pro3 will appear above the camera button within the app.

Camera Display

Shows Wi-Fi Network status, transitioning from "Connected" to "Ready to Scan".

Diagram illustrating the connection status on the camera display, showing transitions from Connected to Ready to Scan.

Support

To troubleshoot and see video tutorials and FAQs, visit matterport.com/pro3-help.

Camera Display Guide

• Connected: ? Indicates the camera is connected to Wi-Fi.
• Ready to Scan: ? Indicates the camera is ready for rapid scanning from point to point.
• Scanning: ? Green line indicates scan progress as the camera rotates.
• Ready to Move: ✔️ Once a scan is complete, this indicates the camera is ready to move to the next scan point.
• Error Status: ⚠️ Check the Matterport app or visit go.mp/pro3 to look up the error code on the screen.
• Battery Status: ? When the camera is off, tap the power button to check the battery level without booting up the camera.

Care and Storage

Transporting Your Camera

The Matterport Pro3 Camera is sensitive and carefully calibrated. Always transport your camera in a padded carrying bag or case and handle with care. If traveling by air, we recommend keeping the camera in your carry-on luggage.

Lens Care

Treat your Pro3 Camera lens as you would DSLR lenses. To remove fingerprints, use camera lens cleaner and a microfiber cloth. Always clean by first dusting the lens, then applying cleaner to the cloth (not directly to the lens). The spinning mirror requires the same care.

Storage and Temperature

Do not use or leave your Pro3 at very high temperatures. The battery performance will be degraded and its service life will be decreased. The camera should be stored at room temperature with the battery removed.

Safety Precautions

Stability

Always ensure that the camera is operated correctly on a flat and stable surface. Personal injury or camera damage may result if your Pro3 overturns.

General Use

Do not open or disassemble the camera. The camera contains no user-serviceable parts inside. Only use equipment and accessories recommended by Matterport, and follow the setup instructions in this guide.

Diagram showing a crossed-out camera, symbolizing 'Do not open or disassemble'.

Rotating Mirror

The rotating mirror spins at high speeds both during a scan and for a short period after. For your personal protection and to avoid damage to your Pro3, keep hands, hair, or any other objects at a safe distance from the mirror unit while it's rotating.

Diagram showing a hand near a spinning mirror with a warning symbol, indicating to keep a safe distance.