APIM Programming Tips using PTS/IDS/FDRS programming
Refer to Workshop Manual (WSM) Section 418-01 or 415-00 for programming steps.
It is recommended to install a battery charger set on low when performing programming steps. A hard wired internet connection is strongly recommended.
Make sure the proper SYNC USB 2.0 A-Male to A-Male cable and SYNC USB 2.0A-Female to Mini B Female 5-pin adaptor is being used for SYNC Gen1 and Gen2. Internet Explorer (IE) version 11 is required.
If no progress bar is present at the bottom of IE, click Maximize to make visible.
Confirm SYNC function by pressing the "Phone" button. If no SYNC function is present, the APIM will not program. Follow normal WSM diagnostics.
NOTE: If unable to complete programming because the operation stops or errors are received, IE Security settings may need to be configured. The incorrect IE security settings prevent the Read VIN and DTC feature from operating on PTS.
Windows 10 has the Microsoft Edge browser set as default and this will need to be changed to Internet Explorer for SYNC programming to work correctly. To setup a new Windows 10 computer for the PTS website and SYNC programming or to confirm the IE security settings are correct due to programming failure on a previously setup computer, perform the following steps: (Windows 7 settings are similar)
- In the Windows Search box (magnifying glass icon ?) in the lower left of the computer desktop, type Internet Options. Click on Internet Options, under Best match. This will open the Internet Properties Window.
- Under General, select the Tabs button. Under "When a pop-up is encountered", select the bullet point next to "Always open pop-ups in a new window", then select OK.
- Click on the Security Tab and click on Trusted Sites. Click on the Sites button. Remove the check from the box next to Require server verification (https:) for all sites in this zone. Once this has been performed, click in the "Add This website to this zone:" box and add the following websites:
- *.dealerconnection.com
- *.ford.com
- *.fordservicecontent.com
- http://updates.installshield.com
- Double-check spelling and then click on the Close button.
- Uncheck the box next to Enable Protected Mode (requires restarting Internet Explorer), select Apply and then OK.
- Click on the Custom Level button to open the Security Settings - Trusted Sites Zone window.
- In the Reset custom settings box, click on the Reset to: and set to Low, then click Reset. When the Warning! pop-up is displayed, select Yes to confirm this change.
- In the settings box, scroll down to verify that the following settings are enabled:
- Access data sources across domains
- Display mixed content
- Navigate windows and frames across different domains
- Websites in less privileged web content zone can navigate into this zone
- Active scripting.
Click OK, and when the Warning! pop-up is displayed, select Yes to confirm, then click Apply in the Internet Properties window.
Click the Privacy tab and make sure that the box next to Turn On Pop-up Blocker is unchecked, click Apply, then click OK to close the Internet Properties window. If the Turn On Pop-up Blocker is checked and cannot be unchecked then click on the Settings button and add the websites below in the box under Address of website to allow: ensure to click on the Add button after entering each website. Once complete, close the Pop-up Blocker Settings window.
- *.dealerconnection.com
- *.ford.com
- *.fordservicecontent.com
In the Windows Search box, type Default Apps and select Default App Settings under Best match. When the Settings window opens, check if the Edge Browser is the default web browser. If so, click on the Edge Browser, which will display all installed web browsers, and select Internet Explorer then close the Settings window.
Type Device Manager, in the Windows Search box, and select Device Manager, under Best Match. If the "You are logged on as a standard user. You can view device settings in Device Manager, but you must be logged on as an administrator to make changes" message populates, click on OK.
- Click on Universal Serial Bus controllers, to expand this option, then select USB Root Hub, to open the Properties window. Select the Power Management tab and uncheck the box next to Allow the computer to turn off this device to save power, then click OK and close the Device Manager window.
NOTE: If you are unable to make the change, an administrator login is required.
After the computer has restarted, launch Internet Explorer then click on Tools (gear icon ⚙️ in the top right of the browser window). Select Safety and make sure there is not a check mark next to Active X Filtering, if there is then click on it to remove the check. Look at SmartScreen Filter and verify it says "Turn on SmartScreen Filter". If it says "Turn off SmartScreen Filter", click on it to turn it off.
Once these changes have been made, close all open programs and internet browsers, then restart the computer.
For SYNC 3 vehicles, recommended size for the USB drive is 32GB. The USB drive must be formatted to exFAT and FAT32 for Gen 2 equipped vehicles according to WSM Section 415-00. Using a 4GB or 8GB flash drive will induce SYNC programming faults potentially resulting in APIM failure.
NOTE: If all normal WSM, TSB, SSM and/or GSB diagnostics have been performed, there may be a SYNC server issue preventing SYNC programming. If all above diagnostics, as well as all below diagnostics, have been performed, it may be necessary to contact the Ford Technical Assistance Center to restore the SYNC server information.
In order to access the SYNC Cache Folder, the Hidden Files function needs to be enabled.
Windows 10 (HIDDEN FILES)
- Use the magnifying glass ? in the bottom left hand corner of the Windows bar and search for "Hidden".
- An option to "Show Hidden Files and Folders" appear as a link to the Control Panel. Open this at this time by left clicking "Show Hidden Files and Folders" icon.
- Within the Advanced Settings box, Hidden Files and Folders will be displayed with two circle options. Select the "Show hidden files, folders, and drives" option by ensuring a circle is present.
Windows 7 (HIDDEN FILES)
- Select the Start button, then select Control Panel > Appearance and Personalization.
- Select Folder Options, then select the View tab.
- Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.
Sync Cache Folder
Press the Windows Key located in lower left hand corner of the keyboard. Select This PC (or My Computer) > C:Drive > Program Data > Ford Motor Company > SYNC > Cache.
Sync/APIM reboot-reset procedure
The Sync reset/reboot procedure is performed by pressing and holding the seek forward/seek up button (> >) while pressing and holding the radio power button located on the interface/FCIM. Release both buttons after 3-4 seconds and allow the reset to complete.
NOTE: An APIM/Sync reset/reboot consists of an APIM software cold boot. It may not be necessary to perform a Master Reset after performing a cold boot if the concern is resolved. The Sync reset/reboot procedure does not remove or delete any stored user information that occurs when performing an APIM master reset.
NOTE: The flash drive full format method can take up to 10 minutes for completion. This method is recommended to ensure all bad files are completely removed from the flash/USB drive used.
Scan Tool Issues (IDS Only)
| Error State/Message | Possible Causes | Solution |
|---|
| Control 14 | - Incorrect IE security settings
- Poor internet connection
- Incorrectly formatted USB drive
- Incorrect PC administrative privileges
- Corrupt IDS software files
- Applications are selected during programming
- Writing Patrol app installed/displayed on Sync page
- "TMP" file installed in Sync Cache folder
| - Configure IE security settings according to this article
- Use an alternate internet source
- FAT32 for Gen2, ExFAT for Sync 3
- Gain PC administrative privileges
- Select 'Uninstall' for the IDS software and then select 'Repair' option
- Verify applications are not selected during programming.
- Contact Technical Assistance Center to have Writing Patrol app removed.
- Access folder through C:drive > program data > Ford Motor Company > SYNC > Cache and delete "TMP" from each file only.
|
| Error Code 50, 51, 52 | - Attempting to program APIM using IE version 10
| |
| General Error 1002, 1003, 1004, 1005, 1006,4001,4002, and 4003 | - Incorrect IE security settings
| - Configure IE settings according to this article
|
| GIVIS Error 1001-1007 | - IE webpage has timed out
- Incorrect IE security settings
| - Refresh PTS and SYNC page
- Configure IE settings according to this article
|
| Failure to load session information | - Incorrectly identified vehicle
- Outdated VCM
- Incorrect IE version being used
- IDS session was not created when using the 'Read VIN & DTCs' button.
- VIN has been manually entered and the 'GO' button is clicked prior to the 'Gather Module Data' and the network test completes
| - Start a new session on PTS once 'Read VIN DTCs' is selected, wait until the "Collecting network data, please wait" message disappears before selecting 'GO' and continuing.
- Open IDS and verify there are no updates for VCM
- Make sure correct IE version is being used
|
| Configuration Failed | - Incorrectly connected VCM
- APIM as-built data is missing from PTS
| - Verify VCM connections
- Depower/Repower VCM and select 'Retry'; for VCMII both connections must be disconnected
- Verify APIM as-built is present on PTS
|
| Data Corrupt | - SYNC server data is incorrect or missing
| - Contact the Ford Technical Assistance Center to have corrections made
|
| Error Return | - Poor internet connection or incorrectly configured IE security settings
- SYNC server data is incorrect or missing
| - Verify IE settings per this GSB and retry using an alternate internet source
- Contact the Ford Technical Assistance Center to have corrections made
|
| Failed to Parse the Analyze Log File | - 'Read SYNC' timed out
- IDS window that opens after selecting 'Read SYNC' is closed either via the red X or prevented by pop up blocker/added IE toolbar
- Incorrect IE settings
| - Retry 'Read SYNC' function
- Verify IDS window is not closed and there no pop up blockers or IE Toolbar is installed
- Configure IE settings according to this article
|
| Communication of the CIP has failed (SYNC Gen1 and Gen2) | - Incorrectly connected SYNC USB programming cable
- Incorrect IE security settings
- The SBoot driver is not installed
- Faulty vehicle USB cable or connection
| - Verify USB cable connections
- Configure IE security settings according to this article
- Verify installation of the SBoot driver. Save installer from driver link on SYNC page to computer desktop, then run as an administrator.
- Verify vehicle USB cable connections
- Swap/replace vehicle USB cable
|
| Unable to program CIP/Check USB cable | - Faulty vehicle USB cable
- Faulted APIM
| - Swap/replace vehicle USB cable
- Perform APIM hardware test according to WSM Section 415-00
|
| Programming Failed | | - Use a different IDS that has not yet been connected to the vehicle or uninstall/reinstall IDS
|
| Unable to rename file | | |
| Diagnostic tester needs an update | - Anti-virus
- IE toolbar
- Lack of PC administrative privileges
- Incorrect IE settings
| - Disable antivirus
- Disable IE toolbar
- Gain PC administrative privileges
- Uncheck the "Check for publisher's certificate revocation" and "Check for server certificate revocation" option in the internet settings (Tools > Internet Options > Advanced tab). Once unchecked, close all internet explorer windows to allow changes to take effect. Once programming is complete, return these settings to original state.
|
| Bad installation file | | - Use a different USB drive
- Access USB drive, open SyncMyRide Folder and AutoInstall File to confirm gz Archive file (tar.gz.) is displayed
- Full Format flash drive properly, and retry Sync Programming
|
| Unable to extract files to USB | - Lack of PC administrative privileges
- File download not completed
| - Gain PC administrative rights
- Allow files to download completely
- Access USB drive, open SyncMyRide Folder and AutoInstall File to confirm gz Archive file (tar.gz.) is displayed
- Full Format flash drive properly, and retry Sync Programming
|
| Read SYNC button does not operate | - Incorrect IE settings
- PTS is not a trusted site
- IDS running in the background
| - Configure IE settings according to this article
- Verify PTS is listed in 'Trusted Sites' correctly
- Disable pop-up blocker
|
| DID read failed | - VCM subscription message or communication faults
| - Verify VCM is properly connected and is operating correctly
|
| "IDS files are missing C:\Program Files (X86)\FordMotorCompany\IDS\XMLFiles\PTS_7D0_GGDS_ModeXML" when using IDS version 100.01 or later | | - Use the following procedure: Open Internet Explorer Tools, click Internet Options > General Tab > Settings > Temporary Internet Files tab > View Files tab. Scroll down to locate the CacheWrapper.js file. Right click and delete the file. NOTE: a new CacheWrapper.js file will be automatically downloaded.
- Open the Internet Explorer Tools using the above procedure and navigate to the Temporary Internet Files tab.
- Verify 'Automatically' selected.
|
| Server Error in '/vdirsnet/sync' Application | - Poor internet connection or incorrectly configured IE security settings
- SYNC server data is incorrect or missing
| - Verify IE settings according to this article and retry using an alternate internet source
- Contact the Ford Technical Assistance Center to have corrections made
|
Full Flash APIM Programming Issues or Issues after APIM Replacement - Gen2 and Sync3 Equipped Vehicles
| Error State/Message | Possible Causes | Solution |
|---|
| WARNING: Applications are currently not loaded - follow "Custom" programming and select the current assembly indicated by the check marks current on Sync page (Gen 2, Sync 3) | - Applications missing from Sync database or missing from Sync page (Gen 2 and Sync 3)
- Applicates were not selected during APIM configuration process (Gen 2)
| - Contact the Ford Technical Assistance Center have corrections made
- Perform Force CIP Standard Programming, select the appropriate applications
|
| 911 Assist Fault after programming completes (Gen 1, Gen 2, Sync 3) | - APIM or RCM configuration issue
- U2101/U2100 setting in APIM after programming completes
| - Attempt Standard Programming (IDS)/Configuration programming (FDRS)
- Contact Ford Technical Assistance for APIM As-Built data corrections and attempt programming again
|
| Navigation (if equipped) missing after full flash programming on Gen2 vehicles | - Global Navigation application was not selected during SYNC programming
- SYNC server error has removed the Global Navigation application
| - Verify Global Navigation application is selected during APIM programming
- If the Global Navigation application is not available in list of available applications, contact the Ford Technical Assistance Center to have application restored to the server
|
| The heated seats, backup camera, navigation, or other functions (if equipped) are missing after full flash programming (Gen 2) Navigation Voice Prompts stops/FDIM stays on after programming completes (Sync 3) | - APIM programming procedure not completed
- Configuration error during APIM programming (IDS/PTS)
- Configuration error during APIM programming (FDRS)
| - Allow APIM programming to complete and ensure configuration DTCs clear
- Retry Force CIP Standard Programming (Gen 2)
- Perform Sync Reboot according to this article 2x, APIM master reset, and complete and complete Standard Programming without any applications selected (IDS/PTS)
- Perform Sync Reboot according to this article 2x, APIM master reset, and complete and complete APIM Configuration Programming (FDRS)
- Contact Ford Technical Assistance for APIM As-Built data corrections
|
| Touchscreen response/calibration (Gen 2 Only) Touchscreen incorrect operation (Gen 2 Only) | - Touchscreen not calibrated
- Configuration error during APIM programming
| - Configure touchscreen per general procedures in WSM 415-00
- Perform Force CIP Standard Programming and click on the Touchscreen Calibration option
|
| Select/noFlashAction | | - Contact the Ford Technical Assistance Center to have missing/incorrect data corrected
|
| Invalid or unsigned file - your package may have corrupted, the package signature may have failed or the signature may have been revoked | - The Global Navigation application requires a second, hidden application to be loaded in the background during APIM programming. SYNC Gen2 (MyTouch)
| - Use the following procedure: Perform standard APIM programming per the appropriate WSM section 415-00; only select "App to correct modules that report null ESN" and follow the on-screen prompts to finish APIM programming
- Perform standard APIM programming again and only select "Global Navigation Application" and follow the on-screen prompts to finish APIM programming
|
| Select/noPreinstallRestore | - Incorrect APIM installed
- Updating from v1 APIM to v2 APIM to support 911 Assist
- Incorrect vehicle data on SYNC server
| - Verify the correct APIM is installed
- Ensure RCM and IPC are updated to latest software level to support 911 assist with v2 replacement APIM, and perform CUSTOM APIM Programming
- Contact the Ford Technical Assistance Center to have corrections made if FESG confirms the correct module is installed
|
| VIP/CIP missing on the SYNC page in OASIS (Gen 1, Gen 2, Sync 3) VIP/CIP missing on the SYNC page in OASIS (Hybrid vehicles/Gen 2 Sync) BEV VIP/CIP software installed in a non-BEV vehicle (Gen 1/Gen 2) | - Information was not uploaded to the SYNC database
- Hybrid Powertrain Modules not updated (PCM, BECM, DC/DC, ACCM, SOBDM, TCM/SOBDM-C)
- Incorrect VIP/CIP software installed
| - Perform a Read VIN & DTC function. If missing still, contact the Ford Technical Assistance Center to have corrections made
- Reprogram the Hybrid Powertrain Modules and retry Sync programming (as directed in FSA)
- Contact the Ford Technical Assistance Center to have corrections made
|
| Additional non-parsable characters are at the end of the string | | - Contact the Ford Technical Assistance Center to have the SYNC data correction made
|
| Invalid hardware-incompatible hardware select/noDirective "Install ActiveSync, ActiveSync is present" message (Gen 1 & Gen 2) | - Incorrect APIM is installed
- SYNC server data incorrect
- Turn off/disable ActiveSync
| - Verify the correct APIM is installed with FESG, install the correct module and retry APIM programming
- Disable Active Sync and retry Sync Programming
- Contact the Ford Technical Assistance Center to have corrections made if FESG confirms the APIM is correct
|
USB/Service Pack Programming Issues
| Error State/Message | Possible Causes | Solution |
|---|
| "Unsupported"/"Corrupt Device"/"Installation has run out of space"/"Does not work with this version" | - Master reset not performed prior to the attempted installation of software
- Standard programming performed while APIM is already at the latest level; applications are attempted to be installed twice
| - Perform an APIM master reset as per the appropriate WSM section 415-00
- (SYNC GEN2) Perform force CIP programming as per the appropriate WSM section 415-00 then proceed with standard APIM programming
|
| Applications Desktop Error during or after Sync update (Gen 2) | - Fault occurred during software update
- Outdated or faulty SD card causing indexing issue
| - Perform force CIP programming as per the appropriate WSM section 415-00, format flash drive to FAT32 then proceed with Standard APIM programming
- Remove SD card and perform Sync Reboot. If error is resolved, SD card replacement is required.
- Reference navigation website and Sync Reboot procedure according to this article.
|
| Update does not start automatically when inserting the USB into the vehicle and 5 minutes have elapsed | - USB not properly formatted
- The autoinstall.lst file is missing from the USB drive
- Downloaded files are still compressed (double zipped)
| - FAT32 for GEN2, exFAT for SYNC 3
- Verify operation of USB port using the MIT
- Verify the autoinstall.lst file is present on USB
- Verify all downloaded files are extracted/decompressed
- Access USB drive, open SyncMyRide Folder and AutoInstall File to confirm gz Archive file (tar.gz.) is displayed
- Full Format flash drive properly, and retry Sync Programming
|
MEM_ERR
LST_ERR
SIGN_ERR
INSTL_ERR
PKG_ERR
LIC_ERR
Invalid Software ERR11-13 | - Incorrect USB format or faulty USB flash drive
- USB connection interrupted
- "Stacking" applications or attempting to install applications that are already present
| - Perform a Master Reset and format new USB to ExFAT (Sync 3), format USB to FAT32 (Gen 2), retry programming
- Leave USB connected to the media hub for at least 5 minutes
- Uncheck applications during APIM programming (Sync 3)
- Access USB drive, open SyncMyRide Folder and AutoInstall File to confirm gz Archive file (tar.gz.) is displayed
- Full Format flash drive properly, and retry Sync Programming
|
| Unable to find\USB Disk\VIN.lst | - The autoinstall.lst file is missing from the USB drive
- Downloaded files are still compressed (double zipped)
| - Verify the autoinstall.lst file is present on USB
- Verify IE settings according to this article
- Attempt an alternate internet source
|
| - USB not properly formatted
- IE security settings not configured correctly
- Poor internet connection
| - Use a new USB flash drive and verify formatting
- Access USB drive, open SyncMyRide Folder and AutoInstall File to confirm gz Archive file (tar.gz.) is displayed
- Full Format flash drive properly, and retry Sync Programming
|
Map Software Updating/Map Software Errors - Gen 1, Gen 2, Sync 3
| Error State/Message | Possible Causes | Solution |
|---|
| Installation Error (Sync 3) "SYNC must be updated before this map update can be applied. Please remove the USB drive" VER_ERR01-06 (Sync 3) | - Error with map software or Sync 3 software installed
- Attempting to add update map software with Outdated Sync software (v2.2 or earlier)
- USB/drive connected to USB port after update completed
| - Perform an APIM master reset as per the appropriate WSM section 415-00, turn off Automatic Updates, and attempt the map software update again
- Complete Standard Programming to update Sync software and attempt maps software update again
- Contact FESG or ALOM Maps according to this article to receive a new USB/drive that contains updated map software
|
| Installation Failed: BGMAP_ERR01-05 (Sync 3) | - USB/drive connected to USB port after update completed
- Map software/hardware has incorrect version
- Faulty map software/hardware installed on USB/drive
- Vehicle isn't equipped with navigation
| - Perform an APIM master reset as per the appropriate WSM section 415-00, turn off Automatic Updates, and attempt the map software update again
- Contact FESG or ALOM Maps according to this article to receive USB/drive that contains updated map software
- Verify the vehicle was built with navigation from factory
|
Installation Failed:
LST_ERR01-05
INST_ERR01-14
MEM_ERR01-05
PKG_ERR01-05 (Sync 3) | - USB/drive connected to USB port after update completed
- Incorrect USB format or faulty USB flash drive
- USB connection interrupted
- Sync or USB/drive storage limitation
- Faulty/corrupted software/hardware installed on USB/drive
| - Format or Full Format the 32GB USB/drive to ExFAT, re-download map software per the navigation site or receive a new USB/drive according to this article
- Perform APIM master, turn off Automatic Updates, retry software update, leave USB connected to the USB port for at least 5 minutes
- Replace the map software USB/drive again according to this article
|
| Navigation voice stopped after map software up "Installation in Progress" populates after Sync programming or map software update | - Error occurred with map software or with Sync 3 software installed
- Error occurred during software update, APIM stuck in programming mode
| - Perform Sync Reboot according to this article, APIM master, turn off Automatic Updates, and complete Standard Programming without any applications selected
- Perform Sync Reboot according to this article 2x, APIM master reset, and complete and complete Standard Programming without any applications selected
|
| SD card fault after replacement (Gen 2) FDIM blank/software update failure (Next Generation Nav-Gen 1) | - Outdated Sync software
- Faulty SD card
- Faulty navigation discs
| - Perform force CIP Standard programming, format flash drive to FAT32, then proceed installing latest v3.10
- Replace SD card using the website according to this article
- Configure ACM with As-Built and attempt navigation disc software update again - 2 Software Application Update Disc (Disc 1 and Disc 2) - 2 Navigation Map update Disc (Disc 1 and Disc 2
- Replace the navigation disc using the website according to this article and retry software update.
|
Service Provisioning
| Error State/Message | Possible Causes | Solution |
|---|
| Module is not provisioned SYNC GEN2 | - Applications were not installed on new module using USB flash drive
| - Perform custom or standard programming to add factory equipped applications
- Perform Full Force CIP method only selecting the BT4T-14D546-DA (service provisioning. Only select when a new module is installed) application only and complete APIM programming again
|
| Wireless provisioning is not functional | - "Wireless Provisioning" button was selected during provisioning. This is for in-plant use only
| - Wait approximately 40 minutes and restart the service provisioning process using the IDS (an APIM Power Reset will not reset this timer)
|
| Provisioning error | - Partially zipped/compressed SYNC files on USB drive
- Faulted USB drive
- Incorrect CIP files
- SYNC server concern
| - Verify all downloaded SYNC files are extracted/decompressed
- Use a different USB drive
- Perform force CIP programming per the appropriate WSM section 415-00
- Contact the Ford Technical Assistance Center to have correction made
|
Ford Diagnosing & Repair System (FDRS) Programming Issue
| Error State/Message | Possible Causes | Solution |
|---|
| "Application has ended in an error state" or "Application request to Ford Server. The application has not been able to retrieve data from the Ford server. Please report this to the technical hotline." Select/No/Flash using FDRS FRDS states "module has been replaced" during SW update while original APIM is installed. | - Poor internet connection
- Incorrect IE settings
- Missing SYNC software on server
- 32GB USB drive incorrectly formatted
- APIM was replaced
| - Use an alternate internet source
- Configure IE settings according to this article
- Attempt APIM configuration programming/check APIM ESN in vehicle and compare to ESN on Sync page
- Contact the Ford Technical Assistance Center to have corrections made
- Format 32GB flash drive to ExFAT and retry Sync programming.
|
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NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, workshop manual (WSM) procedures or technical training or wiring diagram information.
