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Digital Watchdog l Welcome
User Guide for DIGITAL WATCHDOG models including: DW-BJRR2UxxT, DW-BJRR2UxxTLX, DW-BJRR2UxxTS, DW-BJRR2PxxT, DW-BJRR2PxxTLX, DW-BJRR2PxxTS, DW-BJRR2UxxT Blackjack Rack Server, Blackjack Rack Server, Rack Server, Server
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DocumentDocumentQuick Start Guide State of the art hyper-optimized video management platform designed for ease, speed and efficiency. Blackjack® RackTM servers -- Up to 600Mbps DW-BJRR2UxxT DW-BJRR2UxxTLX DW-BJRR2UxxTS DW-BJRR2PxxT DW-BJRR2PxxTLX DW-BJRR2PxxTS Default Login Information for DW Spectrum® IPVMS Username: admin Password: admin12345 RackTM Server Quick Start Guide WHAT'S IN THE BOX 1 Keyboard and Mouse 1 Power Cable Default login information for the server's OS Username: dwuser Password: Dw5pectrum 1 set Rail Kit Mini-DP to 2 True HD Adapter 1 set 1 NOTE: Download all your support materials and tools in one place. 1. Go to: http://www.digital-watchdog.com/support-download/. 2. Search your product by entering the part number in the `Search by Product' search bar. Results for applicable part numbers will populate automatically based on the part number you enter. 3. Click `Search'. All supported materials, including manuals, Quick start guides (QSG), software and firmware will appear in the results. Attention: This document is intended to serve as a quick reference for initial setup. See the DW Spectrum® full manual for more information on features and functionality. Tel: +1 (866) 446-3595 / (813) 888-9555 Technical Support Hours: 9:00AM 8:00PM EST, Monday through Friday digital-watchdog.com F1 BLACKJACK® RACKTM HARDWARE OVERVIEW F2 F3 F4 F5 FRONT F4 F7 F6 F1 F2 F3 F5 F6 F8 F7 F8 F9 F9 F10 F10 System health LED Lock LCD panel cursor left LCD panel menu item select LCD panel cursor right LCD display Power button VGA port (not used) USB 2.0 ports Micro-AB USB port (maintenance only) FRONT PANEL BACK B1 AC PSU status indicator handle B2 Power ports B3 Serial port B4 System identifier B5 CMA power port B6 VGA port (not used) B7 USB ports B8 iDRAC network port B9 Network ports (LAN/WAN) B10 Network ports (cameras) B11 Video output Default Login Information for DW Spectrum® IPVMS Username: admin Password: admin12345 Default login information for the server's OS Username: dwuser Password: Dw5pectrum SPECIFICATIONS Model Included IP licenses Form factor Windows® 10 Operating system Linux Ubuntu® Windows Server® OS on NVMe SSD CPU Memory Ethernet port System Maximum video storage Storage Maximum HDD Maximum storage Video Outputs Video card Preloaded VMS software Remote clients and mobile apps Keyboard and mouse Power supply Operating temperature and humidity Dimension (WxDxH) Other certification Warranty 2 DW-BJRR2UxxT DW-BJRR2PxxT 8 Rack-mount, 12-bay 2U chassis DW-BJRR2UxxT DW-BJRR2PxxT DW-BJRR2UxxTLX DW-BJRR2PxxTLX DW-BJRR2UxxTS DW-BJRR2PxxTS 2 x SSDs (RAID1) Intel® Xeon® Silver processor Dual Intel® Xeon® Silver processors 16GB (2x 8GB) 32GB (4x 8GB) 2x 1G Ethernet 600Mbps 12x 3.5" SATA HDD Maximum raw 192TB, RAID5* 3 x mini DisplayPort (1 x mini-DP to true HD adapter included) Nvidia Quadro P400 DW Spectrum® IPVMS Cross-platform - Windows®, Linux Ubuntu® and Mac®, iOS® and Android® Included 750W dual power supply** 41°F~104°F (5°C~40°C), 5~85% RH 19" x 28.25" x 3.41" (482.6 x 717.55 x 86.61mm) UL, FCC and CE 5 year warranty with next business day on-site hardware repair*** ** UPS recommended * RAID5 Configuration reduces raw storage size by the equivalent of one (1) HDD size *** After remote diagnosis Specifications and components mentioned are subject to change without notice. Quick Start Guide SETTING UP THE SERVER STEP 1: Connect external devices, power and network. 1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the Ethernet ports (B10 on the diagram). Configure the camera's network first, then configure the server's local network. 2. Connect the server to an appropriate power source. It is recommended to use a UPS system. · 1500VA or higher is recommended (per PSU). 3. Power up the server if the server does not turn on automatically by pressing the power button on the front of the server. (F7 on the diagram). · Connecting the power cable to the live power source may turn on the server automatically. STEP 2: Configure date and time Windows® 1. Double-click on the date and time icon on the desokpt.op. 2. Change time zone if it is not correct (default is UTC-08:00 Pacific Time). 3. Press OK after selecting the correct time zone. 4. Click "Change date and time..." to update the date and time if they are not correct. · Verify the time zone before updating the date and time. Time may show 2 or 3 hours off due to an incorrect time zone. 5. Press OK after adjusting to the correct date and/or time. Press OK to close the date and time when done. 3 Linux® 1. Open Settings 2. Click Details 3. Click Date &Time 4. Turn OFF Automatic Date & Time and Automatic Time Zone 5. Click Date & Time and set correct date and time 6. Click Time Zone and set to correct Time zone. (type one of the largest cities in the time zone) 7. Close Settings. 4 Quick Start Guide STEP 3: Configure network Please have the following information ready before starting the network configuration. IP address Subnet mask / Netmask Default gateway / Gateway DNS servers Camera network Not applicable Not applicable Local network (LAN) * The camera network and local network cannot be on the same network. NOTE The Blackjack® server's network settings are set to DHCP as default. NOTE If you are not sure what information to enter, contact your Network Administrator or Internet Service Provider for the information. Windows® 1. Double click on the "Network Connections" on the desktop. 2. Right-click on "Ethernet with cable connected" and click "Properties". 3. Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties". on 4 ( v4) 4. Select "Use the following IP address" (Use the following DNS server addresses will be selected automatically). 5. Enter the IP address and Subnet mask of the camera network. (Do not enter anything for the default gateway, preferred DNS server and alternate DNS server. NOTE It must be the same network as the cameras and must not be the same network as the local network. Contact your network administrator for more information. 5 6. Click OK to close then click close to go back to network connections. Local Network 7. Right-click on the other Ethernet, the one with network cable unplugged, and click "Properties". 8. Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties". ( ) 9. Select "Use the following IP address" (Use the following DNS server addresses will be selected automatically). 10. Enter IP address and subnet mask of the camera network. 11. Click OK to close then click close to go back to network connections. 12. Connect a network cable to the Ethernet port B10 on the diagram (page 2) to the switch on the local network. 13. Close the network connections dialog. 6 Linux® 1. Open Settings > Network Quick Start Guide 2. Click Setting of the Ethernet that is Connected 3. Change to Manual then enter Address, Netmask , Gateway. * Do not enter Gateway information if there is no Gateway in this network. 4. Click Apply to save 5. Restart the connection by switching OFF then turn ON. 6. Click Settings of the Ethernet not connected. 7. Change to Manual then enter Address, Netmask, Gateway then DNS. 8. Click Apply to save 9. Connect the network cable and verify the connection. NOTE If you are not connecting to the Blackjack® from the same network, you may be required to perform port forwarding on your router to access the server. Contact your Network Administrator or Installer for additional information 7 Quick Start Guide CONFIGURE CAMERAS USING DW® IP FINDERTM Refer to the camera's QSG to configure any DW® IP camera's IP address using DW® IP finderTM. DW Spectrum® IPVMS client LINUX-BASED SOFTWARE MANUAL LAUNCH To launch the DW Spectrum® software on the Linux-based server: Linux OS OPTION 1: Double-click the DW Spectrum® desktop icon. OPTION 2: Go to the dashboard on the top left side. Search `DW'. Click the DW icon. OR WINDOWS-BASED SOFTWARE MANUAL LAUNCH To launch the DW Spectrum® software on the Windows-based server: Windows OPTION 1: Double-click the DW Spectrum® desktop icon. OPTION 2: Go to `Start' on the bottom left and select DW Spectrum® in the Digital Watchdog OR folder SETTING UP DW SPECTRUM® MEDIA SERVER Login: admin Password: admin12345 STEP 1: Initial run from the Blackjack® server 1. Open the DW Spectrum® client by double click on the DW Spectrum® icon. 2. Click on the pre-configured server. 3. Enter the password and click connect. * Default password: admin12345 (case sensitive). 8 Quick Start Guide STEP 2: To rename the server 1. Right-click on the server name listed on the resources then click server settings. 2. Go to the general tab and enter the new server name in the name field. Click OK. STEP 3: To check for updates 1. Click on the menu then click "System Administration". 2. Go to the updates tab. If the system requires updating, click on the update system button. 9 * If you are on the latest version, it will say "You have the latest version installed" and the Update System button will be disabled. 3. Click OK when the update is completed. STEP 4: Enter and activate licenses 1. Go to the system administration window and click on the license tab. 2. Enter the license key and click "Activate License". An Internet connection is required. * Click on "Activate Trial License" if you have not purchased a valid license key. 3. Click OK to when the license key is activated. STEP 5: Configure recording 1. Right-click on a camera in the resource tree to setup recording. Click on camera settings from the context menu. 2. Go to the recordings tab. 10 Quick Start Guide 3. Click to turn on recording. 4. Configure the camera's schedule settings for quality, FPS and recording type. 5. Click and drag the mouse over the recording schedule to apply the settings to multiple days and times. * Click "All" to apply the recording settings to the entire schedule. 6. A red dot will appear next to the camera in the resource tree once recording is started. STEP 6: Backup database 1. Go to the system administration window and click on the general tab. 2. Click "Create Backup...". 3. Navigate to the folder you want to save the database and enter a name for the backup file. Click save. * It is strongly recommend to backup your data to an external storage media as well. NOTE: More information and instructions are available in the DW Spectrum® IPVMS user manual. 11 TROUBLESHOOTING TIPS Problem My camera does not auto-discover Videos are slow My camera appears disconnected I cannot get playback video from my camera I get an `unauthorized' message on my camera Possible solutions 1. Is the camera in the same LAN network as the media server? 2. Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.) 3. Is the camera updated to its latest firmware? 4. If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera. 5. Try adding the camera manually. 6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all supported devices. 1. Are you accessing the same cameras from multiple clients? (LAN and WAN) 2. Do you have a Gigabit network? Check your network speed. 1. Under camera settings, make sure the user name and password are correct. 2. Under the camera settings, use the `Ping' button to make sure the camera is connected to the network properly. 3. If you can connect to the camera's web viewer, try rebooting the camera and/or restore it to factory default. 4. Make sure your camera is using the latest firmware available. 5. Make sure that the camera is connected to the same network as the server. 6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make sure ONVIF is enabled. 7. Make sure your user has permissions to view that specific camera. 1. Do you have network connection between client and server (in case server and client are not on the same machine)? 2. Make sure your user has playback viewing permissions for the selected channel. 3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment. 4. On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly disconnected. 1. Make sure the camera's user name and password are properly entered in the camera's general information under the camera settings menu. 2. If necessary, try rebooting the camera to apply the camera's user name and password. DW SPECTRUM SYSTEM REQUIREMENTS Recommended specs for the full client Processor Video card RAM NIC Storage OS supported Single-monitor DW Spectrum Dual-monitor DW Spectrum workstation workstation Intel i5 8th gen or AMD Ryzen 5 3000 Quad-Core or better Intel HD Graphics onboard GPU or better Intel i7 8th gen or AMD Ryzen 7 3000 Quad-Core or better Intel HD Graphics onboard GPU or better 8 GB DDR3 1600 MHz or better 16 GB DDR3 1600 MHz or better 1Gbps or better 2 x 1 Gbit or better Dedicated SSD or NVME disk for the Dedicated SSD or NVME disk for the OS, 128 GB or larger OS, 128 GB or larger Microsoft Windows OS · Windows 8 Released: October 2012 | EoS: 01/2023 · Windows 8.1 Released: October 2013 | EoS: 01/2023 · Windows 10 Released: July 2015 · Windows Server 2012 Released: August 2012 | EoS: 10/2023 · Windows Server 2012 R2 Released: October 2013 | EoS: 10/2023 · Windows Server 2016 Released: October 2016 | EoS: 01/2027 · Windows Server 2019 Released: October 2018 | EoS: 01/2029 Ubuntu (Debian-based Linux) OS Ubuntu 16.04 LTS "Xenial Xerus" Released: April 2016 | EoS: 04/2024 Ubuntu 18.04 LTS "Bionic Beaver" Released: April 2018 | EoS: 04/2028 Macintosh OS · macOS 10.14 "Mojave" Released: September 2018 · macOS 10.15 "Catalina" Released: October 2019 · macOS 11.0, 11.1, 11.2 "Big Sur" Released: November 2020 Quad-monitor DW Spectrum workstation Intel i9 or AMD Ryzen 9 Quad-Core or better GeForce GTX 1650 or better 32 GB or better 2 x 1 Gbit or better Dedicated SSD or NVME disk for the OS, 128 GB or larger **NOTE: DW Spectrum IPVMS for macOS is only supported by the DW Spectrum Client. * Except Storage Server version Important: OS not listed will be not be supported by DW® Tech Support Tel: +1 (866) 446-3595 Fax: (813) 888-9262 www.digital-watchdog.com sales@digital-watchdog.com Rev: 01/22 Copyright © Digital Watchdog. All rights reserved. Specifications and pricing are subject to change without notice.