User Manual for AJAX models including: AJ-HUB-W Hub Intelligent Security Control Panel, AJ-HUB-W, Hub Intelligent Security Control Panel, Intelligent Security Control Panel, Security Control Panel, Control Panel, Panel
USER MANUAL
AJAX HUB GSM/WHITE - SDC
PDF Hub User Manual - sdc.cy
Hub User Manual Updated June 17, 2022 Hub is a central device of the Ajax security system, coor dinating the connected. devices, and interacting with the user and security company.
Hub User Manual
Updated June 17, 2022
Hub is a central device of the Ajax security system, coordinating the connected devices, and interacting with the user and security company. Hub is developed only for indoor use. Hub requires Internet access to communicate with the cloud server Ajax Cloud-- for con guring and controlling from any point of the world, transferring event noti cations, and updating the software. The personal data and system operation logs are stored under multilevel protection, and information exchange with Hub is carried out via an encrypted channel on a 24-hour basis. Communicating with Ajax Cloud, the system can use the Ethernet connection and GSM network.
Please use both communication channels to ensure more reliable communication between the hub and Ajax Cloud.
Hub can be controlled via the app for iOS, Android, macOS, or Windows. The app allows responding promptly to any noti cations of the security system.
Follow the link to download the app for your OS:
Android
iOS
The user can customize noti cations in the hub settings. Choose what is more convenient for you: push noti cations, SMS, or calls. If the Ajax system is connected to the central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax Cloud.
Buy intelligent security control panel Hub
Up to 100 Ajax devices can be connected to the hub. The protected Jeweller radio protocol ensures reliable communication between the devices at a distance of up to 2 km in the line of sight.
List of Jeweller devices
Use scenarios to automate the security system and decrease the number of routine actions. Adjust the security schedule, program actions of automation devices (Relay, WallSwitch or Socket) in response to an alarm, Button press or by schedule. A scenario can be created remotely in the Ajax app.
How to create and con gure a scenario in the Ajax security system
Sockets and Indication
1. LED logo indicating the hub status 2. SmartBracket attachment panel. Perforated part is required for actuating
the tamper in case of any attempt to dismantle the hub 3. Socket for the power supply cable 4. Socket for the Ethernet cable 5. Slot for the micro SIM 6. QR code 7. Tamper button 8. On/Off button
LED Indication
The LED logo can light up red, white or green depending on the status of the device.
Event
Light indicator
Ethernet and at least one SIM card are connected
Lights up white
Only one communication channel is connected Lights up green
The hub is not connected to the internet or there Lights up red is no connection with the Ajax Cloud service
No power
Lights up for 3 minutes, then blinks every 10 seconds. The color of the indicator depends on the number of the connected communication channels.
Connecting to the Network
1. Open the hub lid by shifting it down with force.
Be careful and do not damage the tamper protecting the hub from dismantling.
2. Connect the power supply and Ethernet cables to the sockets.
1 -- Power Socket 2 -- Ethernet socket 3 -- SIM-card slot 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels.
The bright green or white logo color indicates that the hub is connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, ltration by MAC addresses and activate the DHCP in the router settings: the hub will receive an IP address. During the next setup in the mobile app, you will be able to set a static IP address.
To connect the hub to the GSM network, you need a micro-SIM card with a disabled PIN code request (you can disable it using the mobile phone) and a su cient amount on the account to pay for the GPRS, SMS services and calls.
In some regions, Hub is sold with a SIM card along
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the network parameters in the app. For the proper setting of the access point, username, and password, please contact the support service of the operator.
Ajax Account
The user with administrator rights can con gure the Ajax security system via the app. The administrator account with the information about the added hubs is encrypted and placed on Ajax Cloud.
All the parameters of the Ajax security system and connected devices set by the user are stored locally on the hub. These parameters are inextricably linked with the hub: changing the hub administrator does not affect the settings of the connected devices.
One phone number may be used to create only one Ajax account.
Create the Ajax account in the app following the step-by-step guide. As part of the process, you need to con rm your email and phone number.
Ajax account allows to combine the roles: you can be the administrator of one hub, as well as the user of another hub.
Adding the hub to the Ajax app
Granting access to all system functions (to display noti cations in particular) is a mandatory condition for controlling the Ajax security system via the smartphone.
1. Login into your account. 2. Open the Add Hub menu and select the way of registering: manually or step-
by-step guidance. 3. At the registration stage, type the name of the hub and scan the QR code
located under the lid (or enter a registration key manually).
4. Wait until the hub is registered.
Installation
Prior to installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent reception, all the devices have been tested for radio communication, and the hub is hidden from direct view.
The device developed only for indoor use.
The hub should be reliably attached to the surface (vertical or horizontal). We do not recommend using double-sided adhesive tape: it cannot guarantee secure attachment and simpli es the removal of the device. Do not place the hub:
outside the premises (outdoors); nearby or inside any metal objects that cause attenuation and shielding of the radio signal; in places with a weak GSM signal; close to radio interference sources: less than 1 meter from the router and power cables; in premises with temperature and humidity over the permissible limits.
Hub installation: 1. Fix the hub lid on the surface using bundled screws. When using any other xing accessories, make sure that they do not damage or deform the hub lid. 2. Put the hub on the lid and x it with bundled screws.
Do not ip the hub when attaching vertically (for instance, on a wall). When properly xed, the Ajax logo can be read horizontally.
Fixing the hub on lid with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.
If the hub is rmly xed, the attempt to tear it off triggers the tamper, and the system sends a noti cation.
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create up to 50 rooms, with each device located only in one room.
Without creating the room, you are not able to add devices in the Ajax app.
Creating and Setting Up a Room
The room is created in the app using the Add Room menu. Please assign a name for the room, and optionally, attach (or make) a photo: it helps to nd the needed room in the list quickly. By pressing on the gear button go to the room settings menu. To delete the room, move all the devices to other rooms using the device setup menu. Deleting the room erases all its settings.
Connecting Devices
The hub doesn't support uartBridge and ocBridge Plus integration modules.
During the rst hub registration in the app, you will be prompted to add devices to guard the room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed.
1. Open the room in the app and select the Add Device option. 2. Name the device, scan the QR code (or insert the ID manually), select the
room and go to the next step. 3. When the app starts searching and launches countdown, switch on the
device: its LED will blink once. For detection and pairing to occur, the device should be located within the coverage area of the wireless network of the hub (at a single protected object).
onnection request is transmitted for a short time when switching on the device.
If the connection fails on the rst try, switch off the device for 5 seconds and retry. Up to 10 cameras or DVRs that support RTSP protocol can be connected to Hub.
How to con gure and connect an IP camera to the Ajax security system
Hub statuses
Icons
Icons display some of Hub statuses. You can see them in the Ajax app, in the Devices menu .
Icons
Meaning 2G connected SIM card is not installed The SIM-card is defective or has a PIN-code on it
Hub battery charge level. Displayed in 5% increments
Hub malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security organization The hub have lost connection with the central monitoring station of the security organization via direct connection
States
States can be found in the Ajax app: 1. Go to the Devices tab . 2. Select Hub from the list.
Parameter Malfunction
Meaning
Click to open the list of Hub malfunctions. The eld appears only if a malfunction is detected
Cellular signal strength Battery Charge Lid External power Connection Cellular data
Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal strength of 2-3 bars. If the signal strength is weak, the hub will not be able to dial-up or send an SMS about an event or alarm Battery level of the device. Displayed as a percentage
How battery charge is displayed in Ajax apps
Status of the tamper that responds to hub dismantling:
Closed -- the hub lid is closed Opened -- the hub removed from SmartBracket holder
What is a tamper?
External power supply connection status:
Connected -- the hub is connected to external power supply Disconnected -- no external power supply
Connection status between the hub and Ajax Cloud:
Online -- the hub is connected to Ajax Cloud O ine -- the hub is not connected to Ajax Cloud
The hub connection status to the mobile Internet:
Connected -- the hub is connected to Ajax Cloud via mobile Internet Disconnected -- the hub is not connected to Ajax Cloud via mobile Internet
If the hub has enough funds on the account or has bonus SMS/calls, it will be able to make
Ethernet
Average Noise (dBm)
Monitoring Station
Hub model Hardware version Firmware ID
Settings
calls and send SMS messages even if the Not connected status is displayed in this eld
Internet connection status of the hub via Ethernet:
Connected -- the hub is connected to Ajax Cloud via Ethernet Disconnected -- the hub is not connected to Ajax Cloud via Ethernet
Noise power level at Jeweller frequencies at the hub installation site.
The acceptable value is 80 dBm or lower
The status of direct connection of the hub to the central monitoring station of the security organization:
Connected -- the hub is directly connected to the central monitoring station of the security organization Disconnected -- the hub is not directly connected to the central monitoring station of the security organization
If this eld is displayed, the security company uses a direct connection to receive events and security system alarms
What is a direct connection?
Hub model name Hardware version. Unable to update Firmware version. Can be updated remotely ID/serial number. Also located on the device box, on the device circuit board, and on the QR code under the SmartBracket panel
Settings can be changed in the Ajax app: 1. Go to the Devices tab . 2. Select Hub from the list. 3. Go to Settings by clicking on the icon .
Note that after changing the settings, you should click the Back button to save them.
Avatar Hub name Users Ethernet Cellular Geofence Groups Security schedule Detection zone test Jeweller Service
Monitoring Station
Installers
Security Companies
User Guide
Data Import
Unpair hub
Settings Reset
To return the hub to the factory default settings, switch it on, then hold the power button for 30 seconds (logo will start blinking red). At the same time, all the connected detectors, room settings and user settings will be deleted. User pro les will remain connected to the system.
Users
After adding the hub to the account, you become the administrator of this device. One hub can have up to 50 users/administrators. The administrator can invite users to the security system and determine their rights.
Events and Alarms Noti cations
The hub noti es users of events in three ways: push noti cations, SMS and calls.
Noti cations are set in the menu Users:
Event types Malfunctions
For what it is used
Loss of connection between the device and the hub Jamming Low battery charge in device or hub
Types of noti cations
Push noti cations SMS
Masking Tampering with the detector body
Alarm
Intrusion Fire Flood Loss of connection between the hub and the Ajax Cloud server
Calls
Push noti cations
SMS
Events
Activation of WallSwitch, Relay, Socket
Push noti cations
SMS
Arming/Disarming
Arming/Disarming entire premises or group
Turning on Night mode
Push noti cations
SMS
Push noti cation is sent by Ajax Cloud to the Ajax Security system app, if an Internet connection is available.
SMS is sent to the phone number indicated by the user when registering the Ajax account.
The phone call means that the hub calls the number speci ed in the Ajax account.
We call only in the event of an alarm to get your attention and reduce the feasibility of you missing an important alert. We recommend to enable this type of noti cation. The hub consecutively calls all users who have enabled this type of noti cation in the order speci ed in the Users Settings. If the second alarm occurs, the hub will make a call again but not more than once in 2 minutes.
The call is automatically dropped as soon as you answer it. We recommend you to save the phone number associated with the hub SIM card in your contacts list.
Noti cation settings may be only changed for registered users.
The hub does not notify users of opening detectors triggering in the Disarmed mode when the Chime feature is enabled and con gured. Only the sirens connected to the system notify about the opening. What is Chime
How Ajax noti es users of alerts
Connecting a Security Company
The list of organizations connecting the Ajax system to the central monitoring station is provided in the Security Companies menu of the hub settings: Contact representatives of the company providing services in your city and negotiate on the connection. Connection to the central monitoring station (CMS) is possible via the SurGard (Contact ID), ADEMCO 685, SIA (DC-09), and other proprietary protocols. A
complete list of supported protocols is available at the link.
Maintenance
Check the operational capability of the Ajax security system on a regular basis. Clean the hub body from dust, spider webs and other contaminants as they appear. Use soft dry napkin suitable for equipment maintenance. Do not use any substances containing alcohol, acetone, gasoline and other active solvents for cleaning the hub.
How to replace hub battery
Complete Set
1. Ajax Hub 2. SmartBracket mounting panel 3. Power supply cable 4. Ethernet cable 5. Installation kit 6. GSM start package (available not in all countries) 7. Quick Start Guide
Safety Requirements
While installing and using the hub, follow the general electrical safety regulations for using electrical appliances, as well as the requirements of regulatory legal acts on electrical safety.
It is strictly prohibited to disassemble the device under voltage. Do not use the device with a damaged power cable.
Technical Speci cations
Devices Groups Users Video surveillance Rooms
Scenarios
Connected ReX
Number of connected sirens Power supply Accumulator unit Energy consumption from the grid Tamper protection Radio communication protocol with Ajax devices
Radio frequency band
Effective radiated power Modulation of the radio signal
Radio signal range
Communication channels Installation
up to 100 up to 9 up to 50 Up to 10 cameras or DVRs up to 50 up to 5
Learn more
1 up to 10 110 240 V AC, 50/60 Hz Li-Ion 2 Ah (up to 15 hours of autonomous operation in case of inactive Ethernet connection) 10 W Yes Jeweller
Learn more
866.0 866.5 MHz 868.0 868.6 MHz 868.7 869.2 MHz 905.0 926.5 MHz 915.85 926.5 MHz 921.0 922.0 MHz Depends on the region of sale. 8.20 dBm / 6.60 mW (limit 25 mW) GFSK Up to 2,000 m (any obstacles absent)
Learn more
GSM 850/900/1800/1900 MHz GPRS, Ethernet Indoors
Operating temperature range Operating humidity Overall dimensions Weight Service life
Certi cation
From -10° to +40°
Up to 75%
163 × 163 × 36 mm
350 g
10 years
Security Grade 2, Environmental Class II SP2 (GSM-SMS), SP5 (LAN) DP3 in conformity with the requirements of EN 50131-1, EN 50131-3, EN 50136-2, EN 50131-10, EN 50136-1, EN 50131-6, EN 50131-5-3
Compliance with standards
Warranty
Warranty for the "AJAX SYSTEMS MANUFACTURING" LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed accumulator.
If the device does not work correctly, you should rst contact the support service--in half of the cases, technical issues can be solved remotely.
The full text of the warranty
User Agreement
Technical support: support@ajax.systems
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