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User Guide for HeimVision models including: HD Smart Wi-Fi Camera, HM205
Please read this user manual carefully before using and keep it for future use. HD Smart Wi-Fi Camera HM205 Quick Start. ... Enter the login interface of the App and tap Local Login ... Log in to Amazon Alexa with your Amazon account after
Download the App For Android For iOS Option 1: Search and download Pixplus from Google Play or Pixplus-EN from App Store ; Option 2: Scan the QR code below to download. 01 Product Overview Reset Power Input Reset microSD Card Slot (Max128G) Speaker Lens Microphone IR LED support@heimvision.com
YCC365 Plus. No device information ... * Dark blue in the timeline means the videos recorded when the camera detects the human, motion, while the light blue.
File Info : application/pdf, 41 Pages, 1.07MB
DocumentDocumentHDSmartWi-FiCamera HM205
QuickStart
Pleasereadthisusermanualcarefullybeforeusingandkeepitforfutureuse. V2.02
Product Overview.....................................................01 Download the App..................................................01 Account Registration..............................................02 Connecting the Camera............................................02
1.Connecting by Scanning the QR Code...........................03 2.Connecting by AP Hotspot...............................................05
*Off-line Direct AP Connection............................................08
ConnectingtheCameratoAmazonAlexa.............11 Functions Introduction...........................................14 1. Pan & Tilt Control and Preset...............................16 2. Video Playback.......................................................18 3. Video Cut.................................................................19 4. Messages.................................................................20 5. The microSD Card................................................ 21 6. Optional Cloud Service.......................................23 7. Other Functions Introduction.............................24 HowtoWatchtheVideosonPC.............................30 Troubleshooting Guide...........................................30
ProductOverview
Lens IRLED Microphone
microSDCardSlot (Max128G)
Speaker
Reset PowerInput
Reset
DownloadtheApp
Option1: SearchanddownloadPixplusfromGooglePlayor Pixplus-ENfromAppStore; Option2: ScantheQRcodebelowtodownload.
ForAndroid
ForiOS support@heimvision.com 01
AccountRegistrationandLogin Pleaseregisteranaccountwithavalidemailaddressatyour firstuseofthisApp,thenlogin.
Hi, You are welcome
Email address
Password Sign Up
Forget password
Log in Login in with mobile phone number
Email address
Email address
Next
Password
The password length is 6-26 digits,consisting of uppercase letters, lowercaseletters and numerals Password Confirmation password
Next
Local login
Registrationindicatestheagreement UseclausesandPrivacypolicy
Note: Ifyoudidnotreceiveanactivationemail,pleasecheckyour SPAMorcontactus.
ConnectingtheCameratoYourMobileDevice IMPORTANT: Forallconnectingoptions,youwillhear"Camerastart. Waitforconnection"afterthecameraispoweredon. PressandholdtheResetbuttonfor5-6storesetthe cameraifnovoiceprompts.Youwillhear"Resetsuccess, pleasewaitreboot"atasuccessfulreset; Thiscameraonlysupports2.4GHzWi-Fi; Forstablenetworkconnection,pleasemakesurethe cameraandthemobiledeviceareclosetotherouter.
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1.ConnectingbyScanningtheQRCode
Step1:
ConnectthemobiledevicetoyourWi-Fi,thenloginto
+ Pixplus.Tapintheupperrightcorner,thenselect
IntelligentcameraandDeviceaddingbyscanningthecode;
PixPlus
GUIDE
The starter guide video
Add the device Intelligent camera Smart annunciator
Add the device
Device adding by scanning the code Pair with Wi-Fi by scanning QR code on the mobile phone
AP Addition of AP hotspot Pair with Wi-Fi by connection with AP hotspot of the device
Addition by connecting to network cable Only applicable for the device with the network cable socket
1
2
3
Step2: TickIfyouhavefinishedtheabovesteps,clickConnectto theNetwork,thentapConnecttothenetwork.Selectthe Wi-Fiyourmobiledeviceisconnected,enterthecorrect passwordandtapNexttocontinue;
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Add the device
3. Place the device as close to the router as possible, and thus reduce the obstacle between the router and the camera
If you have finished the above steps, click Connect to the Network
Connect to the Network
1/3
Network testing
Connect to Wi-Fi
Input Wi-Fi name
Switch the network
!
Input Wi-Fi password
5GHz wireless network is not supported What requirements does the device have on Wi-Fi>
Next
Exit Network testing results:Normal
Network information Wi-Fi quality
Server status
Good Network-induced delay is 101ms Network stability is Good
Connection success
Test results
Your network is normal
1.Ifaddingthedevicefails,itisrequiredtoconfirm whethertheWi-Fifrequencyrangeis2.4G Finishtheaboveoperationandretrytheadding Contactusifaddingthedevicefails
Finish
4
5
6
Tip: TapNetworkTestingintheupperrightcornerofConnectto Wi-FiinterfacetocheckthestatusofyourWi-Ficonnection.
Step3: AligntheQRcodeonyourmobiledevicewiththecamera lensandkeepadistanceof4-8inches.WhentheQRcodeis clear,slightlymoveyourmobiledeviceforwardand backwardforbetterscanning.
Step4: TapIheardthe"beep"voicetoconnecttotheInternetafter 2beepsfromthecamera.Duringtheprocess,youwillhear "Networkconnecting,pleasewait".Whenyouhear"Wi-Fi connectionsuccess.Cameraisonline",thecamerais connectedtoPixplussuccessfully.
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!
2/3
10~20cm Align the QR code the camera lens
No voice is heard? I heard the "beep" voice
2/3
The camera is connecting to the network The connection will take about 1-2 minutes. Wait a
moment
6% The router and mobile phone shall be as close to the
device as possible
3/3
Addition is successful
Device name Enter or select a name
Bedroom Second bedroom
Office
Living room Entrance
Meeting Room
Start to experience
7
8
9
2. Connecting by AP Hotspot Step1: ConnectthemobiledevicetoyourWi-Fi,thenloginto
Pixplus.Tap+intheupperrightcorner,thenselect
IntelligentcameraandAdditionofAPhotspot;
PixPlus
Add the device
Add the device
GUIDE
The starter guide video
Intelligent camera Smart annunciator
Device adding by scanning the code Pair with Wi-Fi by scanning QR code on the mobile phone
AP Addition of AP hotspot Pair with Wi-Fi by connection with AP hotspot of the device
Addition by connecting to network cable Only applicable for the device with the network cable socket
1
2
3
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Step2: TickIfyouhavefinishedtheabovesteps,clickNext,then tapNexttoentertheNetworkconfigurationinterface;
Step3: TapGotoSettingtoenterthenetworksettinginterfaceofthe mobiledevice,thenconnecttothePIXPLUS_AP_XXXXWi-Fi;
Device configuration
2. Keep pressing "SET" or "RESET" key, for at least 5 seconds
If you have finished the above steps, click Next Next
1/3 Network configuration
The device will start Wi-Fi with "PIXPLUS_AP_XXXX" field. Click the button in the lower part to the setting interface for connecting to this Wi-Fi
How to connect the device> Go to Setting
WLAN
WLAN
WLAN
Off
Enhanced Internet experience
AVAILABLE NETWORKS
HeimVision Connected
PIXPLUS_AP_146b9c7cbe76 Saved
PIXPLUS_AP_146b9c7cbe76
Signal strength
Excellent
Encryption Type
None
CONNECT FORGET CANCEL
4
5
6
Step4: TaptogetbacktoPixplustoenterNetworkconfiguration interface,thentapNexttocontinue;
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WLAN
WLAN
WLAN
Off
Enhanced Internet experience
AVAILABLE NETWORKS
PIXPLUS_AP_146b9c7cbe76 Connected
HeimVision Saved,encrypted
1/3 Network configuration
Set the Wi-Fi that has been connected with this device
Scan
WLAN Direct
Configure
More
How to connect the device> Next
1/3
Network configuration
1 Start the device Wi-Fi Go to the setting page to start the Wi-Fi function of the mobile device
2 Choose Wi-Fi for the device In Wi-Fi list, choose and connect to "PIXPLUS_AP_XXXX" network PIXPLUS_AP_XXXX
3 Return to PixPlus APP
How to connect the device>
Confirm Next
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8
9
Tips 1.Therewillbeapop-upwindowifthePIXPLUS_AP_XXXX Wi-Ficonnectionisfailed.TapConfirmtoconnectagain; 2.IfyoustillcannotconnecttothePIXPLUS_AP_XXXXWi-Fi, itmaybeprohibitedbythesecuritysettingofyourmobile device.Pleasechangeyoursettingorcontactwithus.
Step5: SelecttheWi-Fiyourmobiledeviceisconnected,enterthe correctpassword,thentapConfirm.Thecamerawill connecttotheInternetafter2beepsfromthecamera. Duringtheprocess,youwillhear"Networkconnecting, pleasewait".Whenyouhear"Wi-Ficonnectionsuccess. Cameraisonline",thecameraisconnectedtoPixplus successfully.
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!
2/3 Connect to Wi-Fi
Choose Wi-Fi to be connected, and input Wi-Fi password
HeimVision
The device does not support 5G network
2/3
The camera is connecting to the network The connection will take about 1-2 minutes. Wait a
moment
6% The router and mobile phone shall be as close to the
device as possible
3/3
Addition is successful
Device name Enter or select a name
Bedroom Second bedroom
Office
Living room Entrance
Meeting Room
Start to experience
10
11
12
Note: Additionbyconnectingtonetworkcableisnotsupported inthismodel.
*Off-lineDirectAPConnection ConnectyourmobiledevicetotheWi-Fiofthecamerato watchthevideosorsetupthecamerawhenthereisno networkconnection.However,yourmobiledevicemustbe locatedwithintherangeofthecamera'sWi-Fisignal. Step1: EnterthelogininterfaceoftheAppandtapLocalLogin ortheicontoenterthecameraconnectinginterface
thentap+ontherightuppercornertocontinue;
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Hi, You are welcome
Email address
Password
Sign Up
Forget password
Log in
Local login
Hi, You are welcome
Email address
Password
Sign Up
Forget password
Log in Log in with mobile phone number
YCC365 Plus
+
Nodeviceinformation
1
2
Step2:
TapNext.Therewillbeapop-upwindowandtapOKtoenter
theNetworksettinginterfaceoftheApp.TapGotoSettingto
enterthenetworksettinginterfaceofthemobiledevice;
AP networking device p...
1/3
1/3
Network setting
Network configuration
1 Start the device Wi-Fi
Go to the setting page to start the Wi-Fi function of the mobile device
The device will start Wi-Fi with "PIXPLUS_AP_XXXX" field. Click the button in the lower part to the setting interface for connecting to this Wi-Fi
2. Keep pressing "SET" or "RESET" key, for at least 5 seconds
Check the video by using the networking preview tool of AP hot points of the device.Before the use,ensure that the mobile phone has been connected with the device
supporting AP mode
Next
2 Choose Wi-Fi for the device In Wi-Fi list, choose and connect to "PIXPLUS_AP_XXXX" network PIXPLUS_AP_XXXX
3 Return to PixPlus APP
confirm
How to connect the device>
Go to Setting
How to connect the device> Go to Setting
3
4
5
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Step3: ConnecttothePIXPLUS_AP_XXXXWi-Fi.Afterconnected, taptogetbacktoPixPlustoentertheNetworksetting interface,thentapNexttoenterascanninginterface;
WLAN
WLAN
WLAN
Off
Enhanced Internet experience
AVAILABLE NETWORKS
HeimVision Connected
PIXPLUS_AP_146b9c7cbe76 Saved
PIXPLUS_AP_146b9c7cbe76
Signal strength
Excellent
Encryption Type
None
CONNECT FORGET CANCEL
WLAN
WLAN
WLAN
Off
Enhanced Internet experience
AVAILABLE NETWORKS
PIXPLUS_AP_146b9c7cbe76 Connected
HeimVision Saved,encrypted
Scan
WLAN Direct
Configure
More
1/3 Network setting
Set the WiFi that has been connected with this device
How to connect the device> Next
6
7
8
Step4: Afterthescanningissuccessful,entertheaccountname PixPlusandpassword123456,thentapNexttostartto connectthecamera.Youcanwatchthelivevideoandsetup thecameraafterasuccessfullyconnection!
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AP networking device p...
APnetworkingdevicepreview Device account Device password
Next
Scanning the device in the WiFi network...
3/3
Addition is successful
Device name Click to input the device name or choose the following name
Bedroom Second bedroom
Office
Living room Entrance
Meeting Room
Start to experience
9
10
11
Note: Allthecommunicationswillbedisconnectedfromthe networkandsomefunctionsofPixPlusarenotavailable whenyourmobiledeviceisconnectingtothecamera'sWi-Fi.
ConnectingtheCameratoAmazonAlexa
Step1: LogintoAmazonAlexawithyourAmazonaccountafter downloadingandinstallingit,tapontheleftupper corneroftheHomepage,thenselectSkills&Games;
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amazon alexa
Sign in
Fogotpassword?
Email (phone for mobile accounts)
Amazon password
Show password
SIGN IN
New to Amazon? CREATEANEW AMAZON ACCOUNT
© 1996-2018Amazon.com, Inc. or its affiliates
Add Device Lists Reminders & Alarms Contacts Routines Things to Try Skills & Games Activity Help & Feedback Settings
Settings
? onfews
Step2: SearchandselectCloseli,thenenableitbytappingENABLE TOUSE;
SEARCH
Closeli
Search
closeli
1 Result
Sort: Relevance
Closeli Smart Home
0
Control your cameras with Closeli Skill and Alexa
Closeli
R a t e d : G u i d a n c eS u g g e s t e d
0
ENABLE TO USE
Accountlinkingrequired
With the Closeli Skill and Alexa, you can now access your cameras using Alexa with your Echo Show, Echo Spot, Fire TV, Second Generations of The Fire TV Stick, Fire TV Edition smart TVs or Fire Tablets(Gen7 and... See More
Start By Saying
English (US)
"Alexa, turn on the door"
Home
Communicate
Play
Devices
Home Communicate
Play
Devices
Step3: LogintoCloseliwithyourPixplusaccount,thenallow AmazonAlexatolinkwithyourPixplusaccountbytapping Allow.
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Done
Amazon Alexa ucloudcam.com
Closeli
Welcome to use Closeli User name
Password Forgot Password
Sign in
Link Account
Done
ucloudcam.com
support@heimvision.com
Sign out
Closeli
Amazon Alexa would like to do the following: · Receive your profile information. · See your devie's settings and access live video
Allow
Note: CloseliistheapplicationthathelpsPixplusrealizeAlexa'sSkill.
Step4: ClosethepageofCloselihasbeensuccessfullylinkedafter asuccessfullink,thentapDISCOVERDEVICESinthepop-up pagetodiscoverthecamerainthePixplusApp.
Link Account
Done
skills-store.amazon.com
amazon
Discover Devices
Smart Home devices must be discoverd before they can be used with Alexa.
Closeli has been successfully linked.
Whattodonext:
Closethiswindow to discover smart-home devices you can control with Alexa.
CANCEL
DISCOVER DEVICES
support@heimvision.com 13
Step5: Afterdiscovering,tapCHOOSEDEVICEtostarttheexperience. YoucancontrolyourcamerawithAmazonAlexabystarting tosay"Alexa,showthecamera"toentertheLIVEvideo interface,thensay"Alexa,stop"toexitfromit.
SET UP
Alexaisdiscoveringdevices... This may take longer than 20 seconds
1 device discovered
Next, we will set the devices up one at a time to ensure proper setup. Choose which device you'd like to set up first.
CHOOSE DEVICE
Home
Communicate
Play
Devices
Note:
Forrenamingthelinkedcameraorlinkingthenewcamera
inthePixplusAppwithAmazonAlexa,pleasediscoverthe
deviceagain.
FunctionsIntroduction
Tapthethumbnailofthecamerainthemaininterfaceof PixPlustoentertheLIVEinterface.
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PixPlus
2019/06/13THU10:57:10
Heimvision
H
FHDIPCSub
I
Baby Camera
Device
Message
Cloud service
Mine
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55.21KB/s
D
HeimVision LIVE
A
FHDIPCSub
BC
Play the video
E F
A.Setting B.Snapshot C.FullScreen D.Pan&TiltReset E.Preset F.Pan&TiltControl G.Holdtotalk H.PrivateShare I.DeviceSwitch
Message
Quality
G
Sound
More
Record
Cloud Album
*TapPlaythevideotoplaythehistoricalvideos. *Taptorotatethecamerabacktothedefaultfactory position. *Taptopresetthecertainfocalpointsforthiscamera. *Touchtorotatethecamerafollowingyourfingertouch. *Holdtotalk,thenreleasetosendtheaudiotothe camera. *TaptochangethequalityoftheimagefromHDtoSD
Quality
forsmootherstreaming. *Taptoshareyourcamerawithyourfamilymembers. ThesharedaccountshouldregisterPixPlusApp. *Taptorecordthevideototheinternalstorageofyour
Record
mobiledevice.
support@heimvision.com 15
Tip: Tohearthesoundfromthecamera,makesureyouunmute Soundhere(meansthesoundismuted).
Sound
1.Pan&TiltControlandPreset Pan&TiltControl *TouchintheLIVEinterfacetorotatethecamera upward/downward/leftward/rightward; *Double-tappingofthepictureinthelivescreencan digitallyzoominandzoomoutthepicture; *Rotatethecameraupward/downward/leftward/rightward byslidingthelivescreenwithyourfinger.
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HeimVision LIVE
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HeimVision LIVE
2019/06/13THU10:57:10
HeimVision LIVE
55.21KB/s
FHDIPCSub
Play the video
55.21KB/s
FHDIPCSub
Play the video
55.21KB/s
FHDIPCSub
Play the video
F
Message
Quality
Sound
More
Message
Quality
Sound
More
Message
Quality
Sound
More
Tips *Duetothenetworkenvironment,therotationofthe cameramaynotbesmoothandthestreamofthelive videomaylag.
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*Makesurethenetworkqualityforthecameraandmobile deviceisexcellentwhenusingApp.Trytoadjustthe QualityoflivevideofromHDtoSDforsmootherstreaming ifthenetworkqualityisnotgoodenough. Preset Taptopresetthecertainfocalpointsforthiscamera, whichcanbeadded,calledanddeleted;
+ *AddaPreset:taptoaddapreset,enterthename,then
tapSave; *CallaPreset:thecamerawilldirectlyrotatetothepreset focalpointbytapingthethumbnail. *DeleteaPreset:tap,thentaptodeletethePreset.
HeimVision LIVE
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HeimVision LIVE
HeimVision LIVE
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55.21KB/s
FHDIPCSub
Play the video
Add the preset...
FHDIPCSub
55.21KB/s
Play the video Input the name of the preset...
Cancel Add the preset...
Save
55.21KB/s
FHDIPCSub
Play the video
Add the preset... Baby
Message
Quality
Sound
More
Message
Quality
Sound
More
Message
Quality
Sound
More
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2.VideoPlayback TapPlaythevideotoenterthevideoplaybackinterface.Itwill replaythehistoricalvideosintheCloudServiceofthe camerabydefault. Slideyourfingeronthetimelinetocheckthehistorical videos. *Darkblueinthetimelinemeansthevideosrecordedwhen thecameradetectsthehuman,motion,whilethelightblue meansthenormalvideos; *Tapthetoreplaythevideorecordedontheselected date; *TaptheX1.0tocontroltheplaybackspeed,amongwhich X0.5isslowmotion,X1.0isnormalspeed,whileX2.0and X4.0arefastforward. Tips: *EntertheinterfaceofSetting,tapPlayVideosFrom,then selectMemorycardtowatchthevideosinthemicroSD card; *ColorsinthetimelineofthevideosstoredinthemicroSD cardarethesame; *FastforwardandSlowmotionarenotsupportedwhen playingthevideosfrommicroSDcard.
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PlayVideosFrom Cloud M e m o r yca rd
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HeimVision Play back
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HeimVision Play back
FHDIPCSub
55.21KB/s Cancel
live Live play
Done
07 D 07 H 12 M 08 S
08 D 08 H 13 M 09 S
2019Y 6M 09 D 09 H 14 M 10 S
10 D 10 H 15 M 11 S
11 H 16 M 12 S
FHDIPCSub
55.21KB/s
live Live play
X1.0 08:50 AM 09:00 AM 09:10 AM 09:20 AM 09:30 AM 09:40 AM
Message Cloud Album Clip
Sound
Record
3.VideoCut OnlyAvailableintheCamerawith CloudService TapPlaythevideotoenterthevideoplaybackinterface. Step1: Dragthetimeline,stopatthestartingtimeofthevideo,then tap; Step2: Slidetheorangebarleftwardandrightward,orsetupthe StarttimeandVideodurationtocutthevideo; Step3: EnterthenameandtapSavetocloudalbum.
support@heimvision.com 19
2019/06/13THU10:57:10
HeimVision Play back
2019/06/13THU10:57:10
HeimVision Play back
2019/06/13THU10:57:10
HeimVision Play back
FHDIPCSub
FHDIPCSub
55.21KB/s
live Live play
X1.0 08:50 AM 09:00 AM 09:10 AM 09:20 AM 09:30 AM 09:40 AM
Message Cloud Album Clip
Sound
Record
55.21KB/s
10:11 AM 10:12 AM 10:13 AM 10:14 AM 10:15 AM 10:16 AM
Start time Video duration
2018-11-21 10:13:17 00:13
Cancel
Save to cloud...
Delete
FHDIPCSub
55.21KB/s
20180926-102651
10:11 AM C1a0n:1c2eAlM 10:S1a3vAeMto cl1o0u:d1.4..AM 10D:1e5leAtMe 10:16 AM
Start time
2018-11-21 10:13:17
Video duration
00:13
Cancel
Save to cloud album
Tip: ThecutvideoissavedtotheCloudAlbumbydefault.You canentertheCloudAlbumforwatchingandrenaming,for sharingonFacebook,Twitter,YouTube,etc.,andfor downloadingtothemobiledevice.
4.Messages OnlyAvailableintheCamera withCloudService Taptowatchallthevideosrecordedwhenthecamera detectsthehumanormotion. *Filterthevideosbydifferentcameras,messagetypesand dates; *Tapthethumbnailtowatchthedetailoftheselectedvideo; *Tap,thenselectthevideotodelete.
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Mycamera
Messages All messages
11- 21
11:41:14 11:34:51 11:07:42 11:04:33
11:38:32 11:08:10 11:07:08 11:03:03
Details 2018/11/21 11:38:33
Mycamera
Messages All messages
11- 2 1
11:41:14
11:38:32
00:00:02
00:00:18
Save
x1.0 Speed multiplier
11:34:51 11:07:42 11:04:33
11:08:10 11:07:08 11:03:03
Note: Thedurationofvideosisthesameastherecordtimeofthe selectedcloudservicepackage,andthevideosare automaticallydeletedwhenthecloudserviceexpires. Thecamerawilllooptorecordvideoandtheformervideo willbeautomaticallycoveredbythenewvideo.
5.ThemicroSDCard Important: InsertthemicroSDcardwhenthecameraisoff. RebootthecameraifyouinsertthemicroSDcardwhenthe cameraison.
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*GotoSetting>Devicestorage>Memorycard management: ·tocheckthemicroSDcardstatus; ·tochecktheremainingcapacityofthemicroSDcard; ·toformatthemicroSDcard(itisrecommendedtoformat atthefirstuse; ·tosettherecordingmodesofthemicroSDcard.Selecting NotRecordingmeansnovideoswillbesavedinmicoSD card.SelectingEventrecordingmeansvideoswithhuman ormotionwillberecordedandsavedinmicroSDcard. SelectingAll-dayrecordingmeansthecamerawillrecord videosuninterruptedly. *amicroSDcardisaconsumable.GettingamicroSDcard withbrands,suchasKingstonandSanDisk,is recommended.
Devicestorage Cloud storage management My cloud packages Delete the cloud storage vid... Memory card management
SD card status Memory card capacity Used 6.78GB,remained 0.41GB
Expired Available
Memory card recording mode Format the SD card
All-day record...
Devicestorage
Cloud storage management
My cloud packages
3 Day All-da...
Delete the cloud storage vid...
Memory card management
SD card status
?
Failed to detect the SD card Make sure to insert a SD card or reinsert the SD card
Devicestorage Cloud storage management My cloud packages Delete the cloud storage vid... Memory card management
SD card status Memory card capacity Used 6.78GB,remained 0.41GB
Expired Available
Memory card recording mode
All-day record...
Not recording Format the SD card
Event recording
All-day recording
Cancel
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6.OptionalCloudService SelectCloudServiceinthemaininterfaceorgoto Setting>Devicestorage>Cloudstoragemanagementto checksubscriptionpackages. *Weoffer30-dayfreecloudserviceandcansavethevideo recordedforthelatest3days(looptorecord); *PayfortheselectedpackagebyPayPalorcreditcard; *ThedataintheCloudServiceissafebecauseweareusing Amazon'scloudstorageandtheencryptionalgorithm.
Cloud Recording Services
My Camera
Pay by activation code
V I P No service at present
Cloud storage
Safety enciphering
Alarm playback
Conwenient check
Record Time Gift parcel for the starter,for experience with Freel
3days
7days
15days
30days
Recording method Continuous Recording Record 24 hours a day
Service time length
0$ /month
Cloud Recording Services
My Camera
Pay by activation code
V I P 3 days continuous recordi... Trial expires on 2018/10/27
Cloud storage
Safety enciphering
Alarm playback
Conwenient check
Record Time 7days
15days
30days
Recording method
Alarm Recording Record video when an abnormality
is detected
Continuous Recording Record 24 hours a day
Service time length
$4.99/month
49 $ /year $59/year Works with Alexa Save $10
* Control this device with your voice through select Alexa devices
Cloud Recording Services
My Camera
Pay by activation code
V I P 3 days continuous recordi... Trial expires on 2018/10/27
Cloud storage
Safety enciphering
Alarm playback
Conwenient check
Record Time 7days
15days
30days
Recording method
CanceAl larm Recording
Continuous Recording
Please select payment method Record video when an abnormality is detected
Record 24 hours a day
PayPal payment
Credit-card payment
Immediately receive
Immediately receive
Payment
support@heimvision.com 23
Note *Sincethecloudservicepackageisboundtotheregistered account,pleasecontactHeimVisionifyouneedtoswitch toanotheraccount. *ToentertheactivationcodeofyourCloudService,tapthe inthemaininterfaceoftheApportapCloudService onthebottombartoshowtheCloudRecordingService interface,thentapPaybyactivationcodeontheupper rightcorner. 7.OtherFunctionsIntroduction EnterSettingtocheckotherfunctionsbytappinginthe maininterfaceofPixPlusortheintheLIVEinterface. NotificationSettings *Motiondetection:ON Thecamerawillrecordthevideoswhendetectsthemoving objects,thenPixPluswillpushthealertnotificationtoyour mobiledevice; *Humanoiddetection:ON Thecamerawillrecordvideoswhendetectshumanbody, thenPixPluswillpushthealertnotificationtoyourmobile phone.
24 support@heimvision.com
PushNotificationSettings *Receivenotification Youcanselecttoreceiveallnotificationsorjustreceivea summary.IfselectReceivesummary,youcansetupthe intervaltimeforreceivingthealertnotificationsinthe sametype; *Stopnotificationtime Youwillnotreceivealertnotificationsfromthecamera withinacertaintimeafteraddingschedule(s) *Receiveappnotifications:ON PixPluswillpushthealertnotificationstoyourmobile device; *ReceiveEmailnotificationsON PixPluswillsendthealertnotificationstoyouremail (onlyavailableinthecamerawithcloudservice). Important: Forreceivingthereal-timealertnotifications,pleaseswitch onalltheoptions:Motiondetection,Humanoiddetection, ReceiveappnotificationandReceiveEmailnotifications.
support@heimvision.com 25
Notification settings
Motion detection Humanoid detection Detection sensitivity Push notification settings Storage settings Device storage Play Videos From Network setting Change Wi-Fi network
Cloud HeimVision
Reboot device
Remove Device
Push notification settin...
Notification settings Receive notification
Receive summary
Stop notification time
No
Others
Receive app notifications
Receive Email notifications
Stop notification time Your device will not send push notification within the set time(up to 3 sets of plans)
Turn off at Turn on at
20:00 (next day)07:00
Add a schedule
Morefunctions A:turnson/offthecamera. B:switchesoffthecameraatthesettime; C:switchesonandoffthemicrophoneofthecamera. Youwillnothearthesoundfromthecameraandthereis nosoundwhenrecordingthevideoswhenit'soff; D:thebuilt-inbuzzerwillmakeansirenalertwhenthe cameradetectsthehumanbody,motionandsoonifyou switchonthisbutton;
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EturnsonandofftheIRLEDof
Setting
thecamera.Youcanalso
Basic
Device name
setuptoautomaticallyswitch Device time zone
onorofftheIRLED
Device Switch
basedontheenvironment. Device off at
HeimVision
Hawaii
A
20:00-06:00
B
AfterswitchingontheIR LED,theimagewillbewhite andblackunlessyouchange thesetting;whileafter
Device microphone Alarm Tone Night vision Image rollover 180° Intelligent Tracking
C
D
Automatic
E
F G
switchingofftheIRLED,the Device details
H
Share
imagewillbecolorfulunless Private share
I
youchangethesetting;
Notificationsettings
F:flipsthepictureofthevideo Motiondettecttiioonn
J
whenthecamerais
HSuomunadndoeidtedcetitoenction
K
DPeutsehcntiootnifisceantisoitnivsietyttings
L
mountedundertheroofof
PStuosrahgne osettitfiincgastionsettings
thebuildings;
Storage settings
G:thecamerawillrotate followingthemovingobject whenit'son.Tokeepthe
Device storage Play Videos From Network setting Change Wi-Fi network
Cloud
M HeimVision
camerastillandtoreduce thenoise,pleaseswitchoff IntelligentTracking.Ifthe
Reboot device
N
Remove Device
O
movingobjectisoutoftherangeofmonitoring,the
camerawillgetbacktothepositionbeforetracking.
However,thecamerawillnottrackthemovingobject
whenyouareusingPan&TiltControl;
support@heimvision.com 27
H:checksthedeviceID,MacaddressandtheFirmware versionofthedevice; I:sharesthecamerawiththeaccountofyourfamily member,thentheycanwatchlivevideos,watchthe videoplaybackorcontrolthePTZofthecamera accordingtotheselectedfunction(s).Thesharedaccount shouldbearegisteredaccountofPixPlus; Jthecamerawillnotpushalertnotificationtoyourmobile devicewhendetectsanmotionifyouswitchoffthis button Kthecamerawillnotpushalertnotificationtoyourmobile devicewhendetectsanyhumanbodyifyouswitchoff thisbutton; L:youcanlowerthedetectionsensitivitytoreducethefalse alerts. MyoucanchangetheWi-Fiforthecamerawhenitneedsto connectanotherWi-Fi;however,thecurrentWi-Fiandthe Wi-Fiyou'dliketochangeshouldbeconnectedatthe sametime; Nrebootsthecameraremotely; O:clicksthisbuttonwhenyouarenolongerusingthe currentcameraorwhenconnectingthiscamerawith anotherregisteredaccount.
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Simultaneouslywatchvideosfrommultiplecameras
Multiplecamerascanbeconnectedtothesameregistered account.Youcanwatchthelivevideoofmultiplecamerasat thesametimethroughthesplitscreenbytappingthein theupperrightcornerofthemaininterface.
PixPlusandPCsupport4splitscreenscurrently,which meansthatyoucansimultaneouslywatchlivevideosfrom4 camerasatmostinthesamescreen.Whentherearemore than4camerasconnectingtothisApp,youcanslidethe screentowatchthelivevideoofeachcamera.
PixPlus
11/20/18
HeimVision
Camera1 Livingroom
HeimVision
17:18:57
Camera3
Baby Camera
Device
Message
Cloud service
Mine
Tip: Simultaneouslywatchingthelivevideosofmultiplecameras hashigherrequirementsfornetworkbandwidth,soitmay occurthevideobufferandlag.
support@heimvision.com 29
HowtoWatchtheVideosonPC
Enteryouremailaddressandloginwithyourpassword aftervisitinghttps://www.ucloudcam.com.Fordetailed introductionoffunctions,pleaserefertotheabove introductionforPixPlus.
TroubleshootingGuide
Q1:HowshouldIdowhenthecamerafailstoconnect duringtheprocess? *PressandholdtheResetbuttonfor5-6storesetthe camerabeforeconnectingthecamera.Youwillhear "ResetSuccess"atasuccessfulreset; *Thecameraonlysupports2.4GHzWi-Fi.Pleasemake suretoconnecttothecorrectWi-Fi; *Youwillheardifferentvoicepromptswhenconnecting thecamera.Pleasetakecorrespondingmeasures accordingtothevoiceprompts.
·"Camerastart.Pleaseuseyourmobilephoneto configurethenetwork".Youwillhearthisafterthe cameraispoweredon.Ifnot,usethepintopress andholdtheResetbuttonfor6storesetthecamera, thentryagain ·"Networkconnecting,pleasewait".Youwillhearthis afterselectyourWi-Fiaccountandenterthe password.Ifnot,theWi-Ficonnectionisfailed.
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Pleasecheckwhetherthelensofthecamerais blocked,whethertheaccountandpasswordare correct ·"Wi-Ficonnectionsuccess".Ifyoucannothearthis,it meansthatthecameracannotgettheIPaddressfrom therouter.Pleasemakesuretherouterworkswelland trytoreducethenumberofuserswhocanaccessthe currentWi-Fi;or,restarttherouterandtryagain; ·"Cameraisonline".Thisvoicepromptmeansthe camerahasbeenconnectedsuccessfully.Ifyou cannothearthisaftertryingmanytimes,please contactus. Q2:WhatcanIdoifPixPlusshows"Uh-oh!Device disconnected"? *Makesurethecameraispoweredonandthenetworkof therouterworkswell. ·Solution1:TapTroubleShootingonthesamepage tofix. ·Solution2:Restartthecamera.Ifthecamerastill disconnectsftertherestart,pleaseremovethe camerafromtheApp,thenconnectitagain.
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Q3:HowcanIgetmycameraconnectedtoanotherWi-Fi *IfthecurrentWi-FiofthecameraandWi-Fiyouwouldlike toswitchcanbeconnectedatthesametime,youcan switchtheWi-FidirectlybyselectingChangeWi-Fi NetworkintheinterfaceofSetting. *IfthecameraisdisconnectedtothecurrentWi-Fi,theApp willsay"Devicedisconnected".TapTroubleShootingto connecttoanotherWi-Fidirectly.Orremovethecamera fromPixPlus,thenconnectthecameratotheWi-Fiyou wouldliketoswitch. Q4:Whyarethereblankpartsinthetimelineofthevideo? *IfyouareusingtheTrialpackageorAlarmRecording packageofCloudService,oryouselectEventRecording inMemorycardrecordingmode,itwillhaveblankpartsin thetimelineofthevideo.Becausethoseoptionsmake camerarecordingvideoswhenitdetectsthesound, motionetc.. Q5:IinstalledthemicroSDcard,selectedAll-dayRecording inMemorycardrecordingmode,butwhyarethere blankpartsinthetimelineofthevideo? *MakesureyouselectMemoryCardinPlayVideosFrom; *MakesuretheSDcardstatusisavailable;Ifnot,please formatthemicroSDcard.Ifthereareblankpartsinthe timelineofthevideoafterformatting,pleasechangeto anothermicroSDcard.
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Tip: Whenthecameraisclearingcachememoryandrestarting, itwillalsomaketheblankpartsinthetimelineofthevideo. Q6:WhycannotthecamerareadthemicroSDcard? *PleasemakesurethemicroSDcardisnotdamaged.Ifthe microSDcardisdamaged,pleasechangetoanother microSDcard. *Whenthequalityofthenetworkispoor,thecameramay notreadthemicroSDcard.Youcanchangethequalityof thepicturefromHDtoSDintheLIVEinterface. Tips: *Rebootthecameraafterinstallinganduninstallingthe microSDcard. *DonotinstalloruninstallthemicroSDcardwhen poweringonthecamera,whichmaydamagethevideos orthemicroSDcard. Q7:Whyisthetimelineofthevideoblankwhenusinga microSDcardafterthecloudserviceexpires? *VideosintheCloudServicecan'tbeplayedifthecloud servicepackageexpires.Ifthecamerahasn'tinstalled themicroSDcardbefore,therewouldhavenovideos.
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Q8:HowcanIwatchthemicroSDcardvideosonthe mobiledeviceandcomputer? *Watchonthemobiledevice:IftheSDcardstatusis Available,changePlayVideosFromtoMemoryCard. *Watchonthecomputer:InstallthemicroSDcardinto thecomputer,orcopythevideostothecomputer,then watchthemwiththeplayerthatsupportsMP4format. Q9:Whycan'tIgetthenotificationsonmyphone *MakesureyouallowPixPlustosendyounotificationsin thesettingsofyourmobiledevice. *MakesureyouswitchonalltheoptionsinPush NotificationSettings. *Makeusethecurrenttimeisnotduringthescheduled timethatstopsthenotification.Usually,PixPluswill pushnotificationstoyourmobiledevicewhenthe camerarecordsvideosafterdetectingthesoundor motion;however,notifyingbythesoundorthevibration dependsonthesettingofthemobiledeviceitself.
Tip: Whenyouwatchthelivevideoofthecamera,the mobiledevicewillnotgetanynotification.
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Q10:HowmanyaccountscanIsharewhenIselectPrivate Share?HowcanIcancelthesharing *Thelimitationofnetworkbandwidthandtoomany usersaccessingthecameraatthesametimewillaffect theconnectionandthevideoqualityofthecamera. Thecamerawithcloudservicesubscriptionpackage cansharewith10accountsatmost;whilethecamera withoutcansharewith3accountsatmost; *IntheinterfaceofPrivateShare,pressandholdthe accountyouwanttocancelthesharing,thentap.
Q11:Whyisthereacircleinthevideoandwhydoes thevideohavebufferswhenwatchingthevideo *Thecircleinthevideomeansit'sstillloading,please checkthenetworkconnectionofthecameraandthe mobiledevice.Youcanalsochangethequalityofthe videofromHDtoSDforsmootherstreaming. Q12:Whyisthereimagenoisewhentheenvironmentis dark? *Thisisanormalphenomenon.However,toimprovethe imagequality,theIRLEDcanbeturnedonwhenthe environmentisdark;atthesametime,thecolorofthe imagewillbeblackandwhite.
Q13:Whydoesthecameramakenoise? *Whenthecamerarotates,themotorwillmakeasubtle sound,thentheAppwillrecordthenoisethroughthe camera'smicrophone.Itcanbeeliminatedby
support@heimvision.com 35
switchingofftheSoundintheLIVEinterface,or switchingofftheDevicemicrophoneintheinterface ofSetting.Inaddition,itwilloccuranechowhenthe distancebetweenthemobiledeviceandthecamerais veryclose.Itcanbeeliminatedbymovingthemobile deviceawayfromthecamera.Ifthecameramakesan unusualnoisethatcannotbeeliminated,please contactus. Q14:DoIhavetosubscribetothecloudservicepackage tousethiscamera? *Youdon'thavetosubscribetothecloudservice package.Weoffer30-dayfreecloudservice.Youcan usetheSDcardforvideorecordingaftertheexpiration; otherwise,youcanonlywatchthereal-timevideo. *ForbetterexperienceandsaferstorageHeimVision recommendsrenewingthefreetrialpackageafter expiration.Ifyouhavesubscribedacloudservice package,pleaserenewitbeforeexpiration. Otherwise,pleasegetamicroSDcardintimetoavoid theinterruptionofvideorecording;andbackupthe importantvideosintheCloudServiceintimetoavoid thesituationthatyoucan'twatchthemafterthecloud serviceexpires.
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Thisdevicecomplieswithpart15oftheFCCRules.Operation issubjecttothefollowingtwoconditions: (1)thisdevicemaynotcauseharmfulinterference,and (2)thisdevicemustacceptanyinterferencereceived, includinginterferencethatmaycauseundesiredoperation.
Fordetailedusermanual, pleasevisitwww.heimvision.comorcontactus.
CUSTOMERSUPPORT
NorthAmerica: support@heimvision.com UnitedKingdom: support.uk@heimvision.com