E355 INSTALLATION GUIDE 5 PREFACE This guide is your primary source of information for setting up the e355. Audience This guide is useful for anyone installing an e355 device. Basic descriptions of the device features are also provided.
...Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders.
All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty. For product warranty information, ...
e355 Installation Guide Verifone Part Number DOC087-063-EN-B, Revision B e355 Installation Guide © 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied "As-Is." Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone's products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. WARNING The e355 uses a lithium-ion rechargeable battery. Do not dispose the e355 in a fire. Lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose lithium-ion polymer batteries in municipal waste sites. Verifone, Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC087-063-EN-B, Revision B CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 CHAPTER 1 Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 CHAPTER 2 Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Examining e355 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing/Replacing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Manually Starting and Resetting the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Connecting the e355 to a Power Source or a Host Computer . . . . . . . . . . . 17 Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using the e355 Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Frame Type A for iPad mini and iPad 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Frame Type A for iPod touch 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Charging the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Sequential Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Simultaneous Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Using the Gang Charger and Smart Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Gang Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Smart Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 CHAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 E355 INSTALLATION GUIDE 3 CONTENTS CHAPTER 4 Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 CHAPTER 5 Verifone Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 CHAPTER 6 Troubleshooting Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 37 Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 4 E355 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up the e355. Audience This guide is useful for anyone installing an e355 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e355. Chapter 2, Device Setup. Explains how to set up the e355 device. It tells you how to select a location, establish power connection, and install the MSAM card. Chapter 3, Specifications. Discusses power requirements and dimensions of the e355. Chapter 4, Maintenance. Explains how to maintain your e355. Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone. Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation. Related To learn more about the e355, refer to the following set of documents: Documentation e355 Certifications and Regulations Sheet VPN DOC087-061-EN e355 Quick Installation Guide VPN DOC087-062-EN e355 Gang Charger Certifications and Regulations VPN DOC087-065-EN Sheet e355 Gang Charger Quick Installation Guide VPN DOC087-066-EN e355 Frame Type A IPO6 Certifications and Regulations Sheet VPN DOC087-067-EN e355 Frame Type A IPO6 Quick Installation Guide VPN DOC087-068-EN e355 Frame Type A Certifications and Regulations VPN DOC087-072-EN Sheet (for iPad mini) e355 Frame Type A Quick Installation Guide (for iPad mini) VPN DOC087-073-EN e355 Frame Type A IP2 Certifications and Regulations Sheet (for iPad mini) VPN DOC087-075-EN e355 Frame Type A IP2 Quick Installation Guide VPN DOC087-076-EN e355 Smart Charger Certifications and Regulations Sheet VPN DOC087-101-EN E355 INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms e355 Smart Charger Quick Installation Guide (IPO6 Frame Cradle -NAA) e355 Smart Charger Quick Installation Guide (IPO6 Frame Cradle -WWA) e355 Smart Charger Quick Installation Guide (e355 Cradle -NAA) e355 Smart Charger Quick Installation Guide (e355 Cradle -WWA) e355 Web site VPN DOC087-102-EN VPN DOC087-103-EN VPN DOC087-104-EN VPN DOC087-105-EN www.paywaremobile.com Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that See Conventions and Acronyms. are cross referenced. Italics Courier NOTE Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. You must install a roll of thermalsensitive paper in the printer. http://www.verifone.com RS-232-type devices do not work with the PIN pad port. CAUTION WARNING The caution symbol indicates possible hardware or software failure, or loss of data. The device is not waterproof or dustproof, and is intended for indoor use only. The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the device near water. 6 E355 INSTALLATION GUIDE PREFACE Conventions and Acronyms Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions AC ARM EMV IP2 IPO6 LCD LED NFC MRA MSAM PCI PED PIN SIM USB VPN Alternating Current Acorn RISC Machine Europay MasterCard and VISA iPad 2 iPod 6 Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number E355 INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms 8 E355 INSTALLATION GUIDE CHAPTER 1 Device Overview This chapter provides a brief description of the e355. The e355 connects with various tablet devices for the next generation of PAYware Mobile enterprise. It supports the use of the Bluetooth SPP standard to connect between the e355 and tablet. Some of the e355's key features include: a fast processor, large memory, the latest PCI 4.0 security, integrated 2D barcode scanner, mechanical keypad, integrated contactless and NFC-ready, in a small most versatile form factor. The e355 is a portable, battery-powered device designed to fit your hands comfortably and is ideal for consumer-facing and merchant-facing retail integrated applications. It has a removable battery that can be charged by external power adapter through a micro-USB connector and gang charger. It also features a crisp 320 x 240 color LCD display. Figure 1 The e355 Unit Key Features · 400 MHz ARM11 processor delivers power and usability in a convenient "hand-over" design · Multi-application operating environment · Advanced memory architecture to meet tomorrow's needs · 32-bit processing and multi-tasking capabilities · Offers unsurpassed performance on EMV smart card transactions · Security architecture exceeds specifications for PCI-PED and sophisticated file authentication · Multiple connectivity and contactless options · Spill-resistant design prevents liquid from entering the unit by forcing it down and off the front of the device E355 INSTALLATION GUIDE 9 DEVICE OVERVIEW Features and Benefits Features and The e355 provides the right combination of features and functions including a Benefits triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, colored display, 2D barcode reader, and contactless/NFC support. Exceptional Ease of · Use · · · The lightweight, compact, stylish, and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input. Large, well-placed, mechanical keys provide a continuity of user experience between the e355 and the iOS, Android, or Windows device. Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card. The e355 size is easily able to be dropped in most pockets. An optional hands-free holster is available that fits the server's or clerk's belt so that the e355 can be quickly removed and easily handed to the customer. Performance and · Durability · · · · Powerful 400-mHz ARM11 processing completes transactions quickly. High-capacity lithium-ion polymer battery can rapidly charge and offer 10+ hours of power. Standard Micro-USB port allows for convenient product charging. Rounded corners to minimize breakage and drop-resistant to 3 feet on concrete surfaces. 192 MB of standard memory. Security · · · · PCI PED 4.x approved for debit and other PIN-based transactions EMV Level 1 type approval Tamper-resistant construction, SSL protocols, and VeriShield file authentication Supports VeriShield Protect encryption implementations Contactless · Capability · · Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. Large tap zone (above the keypad) that encompasses the PIN pad optimizes user experience. Contactless version accepts EMV in addition to magnetic stripe contactless payments as well as PIN-based transactions. 10 E355 INSTALLATION GUIDE CHAPTER 2 Device Setup This chapter describes the device setup procedure. You will learn about: · Usage Guidelines · Unpacking the Shipping Carton · Examining e355 Device Features · Installing/Replacing an MSAM Card · Manually Starting and Resetting the e355 · Connecting the e355 to a Power Source or a Host Computer · Color Behavior · Using the Smart Card Reader · Using the Magnetic Stripe Reader · Using the CTLS Reader · Using the Barcode Reader · Using the e355 Frame · Charging the e355 · Using the Gang Charger and Smart Charger E355 INSTALLATION GUIDE 11 DEVICE SETUP Usage Guidelines Usage Use the following guidelines when using your e355. Guidelines Environmental · Factors · · · Select a flat support surface, such as a countertop or table, to keep the device safe in between uses. Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the device outdoors. CAUTION The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Personal Security The e355 is a handover device. Always exercise extreme caution when Considerations conducting transactions especially during PIN entry. · Hand the e355 directly to the cardholder for PIN entry. · Encourage the cardholder to hold the e355 close to avoid others from seeing the information entered. Electrical · Considerations · · Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the device near water or in moist conditions. Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The e355 is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 Remove and inspect the following items: shipping carton · e355 unit · USB to Micro-USB cable 2 Remove all plastic wrapping from the unit and other components. 12 E355 INSTALLATION GUIDE DEVICE SETUP Examining e355 Device Features 3 Remove the clear protective film from the unit. CAUTION Do not use a unit that has been damaged or tampered with. The e355 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the device. NOTE Charge the e355 device for eight hours before initial use. Examining e355 Before you continue the installation process, familiarize yourself with the features Device Features of the e355. (See Figure 3 and Figure 2) NOTE Verifone ships variants of the e355 for different markets. Your device may have a different configuration. The following devices may or may not be present: a CTLS reader, smart card reader, or a barcode scanner. However, the basic processes described in this guide remain the same, regardless of device configuration. Front View The front panel includes the following features: 2D IMAGER MAGNETIC STRIPE READER LCD DISPLAY BARCODE BUTTON POWER LED INDICATOR MICRO-USB PORT KEYPAD SMART CARD READER DOCKING CONNECTOR Figure 2 e355 Device Features (Front View) E355 INSTALLATION GUIDE 13 DEVICE SETUP Examining e355 Device Features · A 320 x 240 pixel color LCD Display · Barcode Buttons located on both sides of the e355 to activate the 2D imager for scanning barcodes. (See Using the Barcode Reader) · A Power LED Indicator beside the Micro-USB port indicates the e355 device's operational state. · A Micro-USB port located on the right side for data connection and power charging. You can also use this connect the e355 to a computer using a standard USB to Micro-USB cable (VPN CBL000-049-01-A). (See Connecting the e355 to a Power Source or a Host Computer) · Two types of keys on the mechanical keypad: a A 12-key keypad b Three color-coded function keys below the keypad CAUTION Do NOT paste anything on the keypad surface to avoid malfunction. · A Smart Card Reader to process smart card transactions (See Using the Smart Card Reader) · A Magnetic Stripe Reader, for performing debit or credit card transactions (See Using the Magnetic Stripe Reader) · A 2D Imager located on top of the device for scanning barcodes; an audible "beep" indicates a successful scan (See Using the Barcode Reader) · LEDs that act as CTLS activity, system power, and charging indicators (See Color Behavior) · A CTLS functionality for contactless payments (See Using the CTLS Reader) 14 E355 INSTALLATION GUIDE DEVICE SETUP Examining e355 Device Features Back View The back panel includes the following features: DOCKING CONNECTOR MSAM COMPARTMENT BATTERY COMPARTMENT COVER BARCODE BUTTON Figure 3 e355 Device Features (Back View) · A Battery Compartment Cover. Remove the cover to access the removable battery and the MSAM compartment. · An MSAM (Micromodule-Size Security Access Module) Compartment to support stored-value card programs or other merchant card requirements. (See Installing/Replacing an MSAM Card) NOTE The MSAM compartment is located inside the battery compartment. Remove the battery to display the access the compartment. · Barcode Buttons located on both sides of the e355 to activate the 2D imager for scanning barcodes. (See Using the Barcode Reader) · A Docking Connector at the bottom of the device to connect to the e355 Frame and Smart Charger. Installing/Replacing When you first receive your e355, you may need to install an MSAM card or you an MSAM Card may need to replace an old card. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. NOTE Not all applications require the use of an MSAM card. E355 INSTALLATION GUIDE 15 DEVICE SETUP Examining e355 Device Features To install/replace 1 Unplug any cables or chargers from the e355. MSAM 2 Remove the screw from the battery cover. 05,, +- Figure 4 Removing the Battery Cover 3 Slide the cover outwards, away from the device. 4 Remove the battery by gently pulling the plastic tab to access the MSAM compartment. The MSAM compartment is located on the left side of the battery compartment. 5 Insert the MSAM card with the gold contacts facing up. Make sure that the MSAM card is fully inserted to be able to re-insert the battery. NOTE The MSAM slot has a spring-loading mechanism. To remove an MSAM card from the slot, simply press the card into the slot and then release to eject the card. 6 Re-insert the battery by aligning the gold contacts in the battery with the pins on the e355 device. NOTE The plastic tab attached to the battery allows you to easily remove the battery from the compartment. Make sure that the plastic tab is still visible after insertion. 05,, 05,, 05,, +- +- +- Figure 5 Inserting an MSAM Card 16 E355 INSTALLATION GUIDE DEVICE SETUP Examining e355 Device Features 7 Place the battery cover back and tighten the screw. 05,, +- Figure 6 Returning the Battery Cover Manually Starting To turn on the e355, press and hold the Enter key for at least five seconds. and Resetting the e355 The Reset button is located between the right Barcode Button and Power LED Indicator. CAUTION The Reset button resets the device to its initialized state. NEVER use the Reset button unless instructed by a Verifone support representative. Connecting the e355 Plug the wall-mount charger to an external power source and connect it to the to a Power Source e355 to charge the device. You can also connect the e355 to a computer to or a Host Computer synchronize data and/or charge the device. NOTE Charge the e355 device for eight hours before initial use. To Connect the e355 1 Plug the Verifone-certified wall-mount charger into a wall outlet or powered to a Wall-mount surge protector. Charger 2 Insert the Micro-USB cable into the port located on the side of the e355. 4 Figure 7 Connecting the e355 to a Wall-mount Charger E355 INSTALLATION GUIDE 17 DEVICE SETUP Examining e355 Device Features To Connect the e355 1 Connect the Micro-USB cable into the port located on the side of the e355. to a Host Computer via Micro-USB 2 Connect the other end of the Micro-USB cable into the host computer's USB port. Figure 8 Connecting the e355 to a Host Computer Color Behavior The following table shows the behavior of the LEDs during various system power states. Sleep Battery Low Battery Extremely Low Battery Charging Charging Timer Fault Normal Operation LED Behavior Y Y Green, blinks every 4 seconds Red, 1Hz rate, 50% duty cycle (Battery low condition: battery voltage <3.7V) Y Orange, 1Hz rate, 50% duty cycle Y Orange, on continuously Y Green, on continuously LEDs are turned OFF when charging the e355 on a gang charger 18 E355 INSTALLATION GUIDE DEVICE SETUP Examining e355 Device Features Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 Position the smart card with the contacts facing in the same direction as the card transaction keypad. 2 Insert the card into the reader slot in a smooth, continuous motion until it seats firmly. Figure 9 Inserting a Smart Card 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction. Using the Magnetic Use the magnetic stripe reader to perform credit and debit card transactions. Stripe Reader To conduct a credit/ 1 Position the card with the magnetic stripe facing backwards. debit card transaction 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in Figure 10. Figure 10 Using Magnetic Stripe Card 3 Swipe the card through the magnetic card reader. E355 INSTALLATION GUIDE 19 DEVICE SETUP Examining e355 Device Features Using the CTLS The e355 supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD with a CTLS symbol. Figure 11 Using the CTLS Reader Using the Barcode The Barcode buttons located on either side of the e355, activate the barcode Reader reader (see Figure 3). Press either button to scan barcodes. Figure 12 Using the Barcode Reader NOTE When activated, do not point the barcode reader directly at a person to avoid unnecessary harm or injury. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. DOC087-062-EN-A 20 E355 INSTALLATION GUIDE DEVICE SETUP Using the e355 Frame Using the e355 The e355 Frame Type A allows you to use the payment application installed on Frame your Apple device together with your e355 terminal. Frame Type A for Follow these procedures to install an e355 terminal and an iPad mini/iPad 2 iPad mini and iPad 2 device into the frame. To install the e355 1 Loosen the retaining screw to unlock the Release button. The retaining screw Terminal is captive, which means that it cannot be fully removed from the slot. Figure 13 Loosening Screw to Unlock Release Button 2 Insert the e355 device until it locks in place. TIP Pull and hold the Release button downwards for easy insertion. A B Figure 14 Inserting e355 Terminal 3 Tighten the retaining screw at the front to lock the Release button and prevent the terminal from ejecting. E355 INSTALLATION GUIDE 21 DEVICE SETUP Using the e355 Frame 4 Insert and tighten the screw at the back to secure e355 terminal. Figure 15 Securing the e355 Terminal To install an iPad Although iPad mini and iPad 2 devices use different Type A frames, the mini/iPad 2 installation procedures are the same. Follow these steps to install a tablet into the frame. To attach the tablet, the top part of the e355 Frame should be removed. 1 Loosen the retaining screw. The retaining screw is captive, which means that it cannot be fully removed from the slot. Figure 16 Loosening Screw to Unlock Release Button 2 Slide the release button to disengage the casing from the main unit. Figure 17 Removing Top Casing 3 Insert the iPad mini into the casing. 22 E355 INSTALLATION GUIDE B A DEVICE SETUP Using the e355 Frame 4 Align the port at the bottom of the tablet with the Lightning connector on the frame then, gently but firmly push the tablet down until it sits firmly. 5 Return the top casing and then tighten the retaining screw. NOTE Do not leave any gap when tightening the screw to help better secure the e355 and to avoid damaging the frame. See Figure 18. B C A Figure 18 Installing the Tablet Frame Type A for Follow these procedures to install an e355 terminal and iPod touch 6 into the iPod touch 6 frame. To install the e355 1 Insert the e355 terminal into the slot until it locks in place. Terminal Figure 19 Inserting e355 Terminal E355 INSTALLATION GUIDE 23 DEVICE SETUP Using the e355 Frame 2 Extend the front part to match the screw holes then insert and tighten the screw to secure e355 terminal. The figure below shows which screw to use. Figure 20 Securing the e355 Terminal To remove the e355 1 Remove the screw at the front of the frame. from the Frame Figure 21 Removing the Screw 2 Insert a paper clip or a similar tool in the hole located on the side of the frame just below the Power LED indicator and then slide the e355 terminal upwards. Figure 22 Inserting a Paper Clip to Remove the e355 24 E355 INSTALLATION GUIDE DEVICE SETUP Using the e355 Frame To install an iPod Follow these steps to install an iPod touch 6 into the frame. touch 6 1 With the front part extended, remove the screw at the back of the frame. Figure 23 Removing the Back Screw 2 Press and hold the Release button located on both sides of the frame and then remove the top part of the frame by pulling it upwards. Figure 24 Removing the Top Casing 3 Align the port at the bottom of the iPod touch 6 with the Lightning connector on the frame then, gently but firmly push the device down until it sits firmly. 4 Return the top casing and then insert the screw at the back to secure the frame. Figure 25 Returning the Top Casing E355 INSTALLATION GUIDE 25 DEVICE SETUP Charging the e355 Charging the The e355 and the Apple device installed on the Type A Frame can be charged e355 either sequentially or simultaneously depending on which USB port is used. Sequential Charging Plug the other end of the USB cable to a wall-mount charger or the USB port on a computer and connect it to the USB port located just below the release button. When the e355 reaches 90% charge capacity, the iPad 2/iPad mini device is charged next. Figure 26 Connecting the e355 Frame Type A to a Wall-Mount Charger (iPad 2/iPad mini) NOTE Sequential charging is not supported in the e355 Frame Type A for the iPod touch 6. Simultaneous To simultaneously charge the e355 and iPad 2/iPad mini device, plug the power Charging adapter to an external power source and connect it to the DC IN port on the e355 frame. Figure 27 Connecting the e355 to a Power Adapter (iPad 2/iPad mini) 26 E355 INSTALLATION GUIDE DEVICE SETUP Using the Gang Charger and Smart Charger To simultaneously charge the e355 and iPod touch 6 device, plug the other end of the USB cable to a wall-mount charger or the USB port on a computer and connect it to the USB port located on the right side. Figure 28 Connecting the e355 Frame Type A to a Wall-Mount Charger (iPod touch 6) Using the Gang Using the Gang Charger and Smart Charger also allows you to simultaneously Charger and charge an e355 terminal and your Apple device. Smart Charger Gang Charger Use the Gang Charger to charge your e355 terminal and iPad mini/iPad 2 device. Figure 29 Using the Gang Charger Smart Charger Use the Smart Charger to charge your e355 terminal and iPod touch 6 device. Two charging cradles are available for the Smart Charger. One only supports the standalone e355 terminal while the other supports the e355 Type A Frame. NOTE Regardless of the charging cradle used, the PC/Network connection and charging procedures are the same. E355 INSTALLATION GUIDE 27 DEVICE SETUP Using the Gang Charger and Smart Charger Figure 30 Using the Smart Charger Using Multiple Smart Chargers You can connect up to three e355 Smart Chargers in a daisy chain pattern. The figure below shows how to connect multiple Smart Chargers to a Network or PC. Each Smart Charger in the chain needs to be connected a to separate power source. Figure 31 Using Multiple Smart Chargers NOTE The switch at the bottom of the charger allows you to choose between a PC or Network connection. 1 2 3 4 5 USB ETHERNET Figure 32 Choosing Between a PC or Network Connection 28 E355 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e355 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A Temperature · Operating Temperature: -5° to 40°C (23° to 104°F) · Relative humidity: 5% to 95%; RH non-condensing External · Dimensions · · Length: 131 mm Width: 71.5 mm Depth: 15.7 mm E355 INSTALLATION GUIDE 29 SPECIFICATIONS External Dimensions 30 E355 INSTALLATION GUIDE CHAPTER 4 Maintenance The e355 device has no user-maintainable parts. Cleaning the To clean the device, use a clean cloth slightly dampened with water and a drop or Device two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display. Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. Reader For smart card reader service, contact your Verifone distributor or service provider. E355 INSTALLATION GUIDE 31 MAINTENANCE Smart Card Reader 32 E355 INSTALLATION GUIDE CHAPTER 5 Verifone Service and Support For e355 problems, contact your local Verifone representative or service provider. For e355 product service and repair information: · USA Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time · International Contact your Verifone representative Returning a Before returning a e355, you must obtain an MRA number. The following Device for procedure describes how to return one or more devices for repair or replacement Service (U.S. customers only). NOTE Customers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for 1 Get the following information from the printed labels at the back of each e355 service to be returned: · Product ID, including the model and part number. For example, "e355" and "M087-XXX-XXX-XXX." · Serial number (S/N nnn-nnn-nnn) 2 Obtain the MRA number(s) by completing one of the following: a Call Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options. · Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. · Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to "Verifone MRA Dept." with the model and part number(s) · Include a telephone number where you can be reached and your fax number. c Complete the Inquiry Contact Form at http://www.verifone.com/ aboutus/contact/contact_form.cfm. E355 INSTALLATION GUIDE 33 VERIFONE SERVICE AND SUPPORT Accessories and Documentation · Address the Subject box with to "Verifone MRA Dept." · Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e355 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: · Assigned MRA number(s). · Verifone serial number assigned to the e355 you are returning for service or repair (device serial numbers are located at the back of the unit. · Shipping documentation, such as air bill numbers used to trace the shipment. · Model(s) returned (model numbers are located on the Verifone label at the back of the e355). Accessories and Verifone produces the following accessories and documentation for the Documentation e355. When ordering, please take note of the part number. · Verifone online store at www.store.verifone.com · USA Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time · International Contact your Verifone representative Accessories Verifone Certified Power Adapter Verifone Cleaning Kit PWR087-300-01-A 02746-01 Documentation e355 Certifications and Regulations Sheet VPN DOC087-061-EN e355 Quick Installation Guide VPN DOC087-062-EN e355 Gang Charger Certifications and Regulations VPN DOC087-065-EN Sheet e355 Gang Charger Quick Installation Guide VPN DOC087-066-EN e355 Frame Type A IPO6 Certifications and Regulations Sheet VPN DOC087-067-EN e355 Frame Type A IPO6 Quick Installation Guide VPN DOC087-068-EN e355 Frame Type A Certifications and Regulations VPN DOC087-072-EN Sheet (for iPad mini) 34 E355 INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Battery Pack Instructions e355 Frame Type A Quick Installation Guide (for iPad mini) e355 Frame Type A IP2 Certifications and Regulations Sheet (for iPad mini) e355 Frame Type A IP2 Quick Installation Guide e355 Smart Charger Certifications and Regulations Sheet e355 Smart Charger Quick Installation Guide (IPO6 Frame Cradle -NAA) e355 Smart Charger Quick Installation Guide (IPO6 Frame Cradle -WWA) e355 Smart Charger Quick Installation Guide (e355 Cradle -NAA) e355 Smart Charger Quick Installation Guide (e355 Cradle -WWA) e355 Web site VPN DOC087-073-EN VPN DOC087-075-EN VPN DOC087-076-EN VPN DOC087-101-EN VPN DOC087-102-EN VPN DOC087-103-EN VPN DOC087-104-EN VPN DOC087-105-EN www.paywaremobile.com Battery Pack Instructions Dispose of the battery pack in accordance with all national, state, and local laws and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. Please refer to Installing/ Replacing an MSAM Card for instructions on battery removal and insertion. CAUTION There is a risk of explosion if the battery is replaced by an incorrect type. E355 INSTALLATION GUIDE 35 VERIFONE SERVICE AND SUPPORT Battery Pack Instructions 36 E355 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e355 successfully. Typical examples of malfunction you may encounter while operating your e355 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. NOTE The e355 comes equipped with tamper-evident labels. The e355 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. CAUTION Use only a Verifone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Device Does Not · Start · · Ensure that the battery charge state is not below the critically low level. Recharge the battery. Check if the battery is properly inserted. Remove the screw from the battery cover. Slide the cover outwards, away from the device and the check if the device and battery contacts are aligned. Device Display · Does Not Show · Correct/ Readable Info · Recharge the battery. Connect the e355 into a known-good power supply (if available) to see if this clears the problem. If the problem persists, contact your local Verifone representative for assistance. E355 INSTALLATION GUIDE 37 TROUBLESHOOTING GUIDELINES Blank Display Blank Display When the e355 display screen does not show correct or clearly readable information: · Check device power connection. · Remove and reapply power to the device. To do this, press and hold the power/reset button. · If the problem persists, contact your local Verifone service provider. Keypad Does Not Respond If the keypad does not respond properly: · Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. · If the problem persists, contact your local Verifone representative. · Place a paper clip or a similar tool in the hole located on the side of the device near the Barcode button to press the Reset Button. CAUTION Do NOT paste anything on the keypad surface to avoid malfunction. Transactions There are several reasons why the device may not be processing transactions. Fail To Process Use the following steps to troubleshoot failures. Check the Magnetic Card Reader · Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. · The side of the card where the black magnetic stripe is should be visible. Insert the magnetic stripe card from the top of the device going downwards in a smooth and continuous manner (see Figure 10). Check the Smart Card Reader · Perform a test transaction using several different smart cards to ensure the problem is not a defective card. · Ensure that the card is inserted correctly and that the card is not removed prematurely. · Ensure the MSAM cards are properly inserted (see Installing/Replacing an MSAM Card). · Contact your Verifone distributor or service provider. 38 E355 INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process E355 INSTALLATION GUIDE 39 Verifone, Inc. 1-800-Verifone www.verifone.com e355 Installation Guide Verifone Part Number DOC087-063-EN-B, Revision BAcrobat Distiller 9.0.0 (Windows)