EKSA E400 Gaming Headset User Manual Guide
Introduction
To meet the equipment connection needs of the majority of gamers, the EKSA E400 headset features a 3.5mm cable for broad compatibility. It also includes a USB interface to support RGB lighting effects, enhancing the gaming experience.
Product Overview and Components
The EKSA E400 headset is designed for immersive gaming audio. Key components include:
- 40mm audio speaker: Provides clear and powerful sound.
- Protein leather earmuff: Offers comfort for extended wear.
- Self-adjustable headband: Ensures a secure and comfortable fit for various head sizes.
- RGB light: Customizable lighting effects for a cooler gaming aesthetic.
- Adjustable microphone: A detachable and 360° rotatable microphone with noise reduction technology for clear voice communication.
- Mic mute control button: Easily mute or unmute the microphone.
- Audio volume control: Adjust game audio levels conveniently.
- USB & 3.5mm connector: Versatile connectivity options.
Diagram Description: A visual representation of the EKSA E400 headset, highlighting the earcups, headband, microphone, inline controls, and connectors. Numbered callouts correspond to the components listed above.
Specification Parameters
| Parameter | Specification |
|---|---|
| Style | Headband |
| Mic dimensions | Φ6.0*2.7mm |
| Microphone sensitivity | -42±3db |
| Mic directionality | Cardioid mic |
| Transducer | Moving-coil |
| Speaker size | Φ40mm |
| Frequency range | 20Hz~20K Hz |
| Impedance | 32Ω |
| Headset jack | USB |
| Cable length | 2.2M |
Package Contents
- 1x EKSA E400 headset
- 1x User Manual
- 1x Microphone
- 1x 3.5mm cable splitter
Product Features
The microphone is 360° rotatable, allowing precise positioning for optimal voice capture. Its high-sensitivity design, coupled with upgraded noise reduction technology, effectively minimizes background noise for clear communication.
The headset's fit can be adjusted on either side by sliding the headband outwards, ensuring a comfortable and secure fit for the user.
Usage Instructions
PlayStation®4 Setup
For optimal use with PlayStation 4 (PS4), connect the headset's 3.5mm audio jack directly to the PS4 game controller. Follow these steps:
- Navigate to PS4 Settings.
- Select "Devices" then "Audio Devices".
- Choose "Output Device to Headset".
- Select "Go to 'output to headphones'".
- Finally, select "select all audio".
Diagram Description: A visual guide showing the PS4 console and controller, with an arrow indicating the 3.5mm connection. A separate flow chart illustrates the PS4 system settings for audio output to the headset.
Xbox One S/X Usage
For the new version of the Xbox One S/X controller, the E400 headset can be directly connected via the 3.5mm jack. For older versions of the Xbox One controller, a Microsoft adapter (sold separately) is required.
Note: The headset is not compatible with Xbox 360.
Diagram Description: Two Xbox controllers are shown. The left controller (Xbox One S/X) has a 3.5mm jack and requires no adapter. The right controller (older Xbox One) lacks a 3.5mm jack and requires a Microsoft stereo headset adapter.
PC Usage
PC Sound Setting (Windows)
To ensure the EKSA E400 is recognized correctly:
- Access the Control Panel.
- Go to "Hardware and Sound".
- Select "Sound".
- Locate "USB PnP Sound Device" and set it as the default device (indicated by a green checkmark).
Diagram Description: A Windows PC screen illustrating the path through system settings to select the headset as the default audio device.
PC Sound Setting (Mac)
To ensure the EKSA E400 is recognized correctly:
- Open "System Preferences".
- Go to "Sound".
- Under "Output", select "USB PNP Audio Device".
- Under "Input", select "USB PNP Audio Device".
Diagram Description: A MacBook screen illustrating the path through system settings to select the headset as the default audio device for both output and input.
Mobile Device Usage
To use the EKSA headset with mobile devices like smartphones or tablets, simply plug the 3.5mm headset jack directly into the device's audio jack.
Troubleshooting
Issue: No sound from headphones
- Solution 1: Adjust the headphone volume using the inline volume control on the headset.
- Solution 2: Ensure the headset is not in the mic-mute state.
- Solution 3: Verify that the 3.5mm audio cable is properly connected. The USB plug primarily powers the RGB lights; connecting only the USB may result in no audio.
- Solution 4: Check the volume and microphone settings within your system and any running applications.
- Solution 5: Restart your system or the application you are using.
Issue: Microphone not working
- Solution 1: Disable your computer's onboard microphone via the system's sound settings and select the headset's microphone as the active input device.
- Solution 2: Check the status of the microphone's mute switch to ensure it is not engaged.
Q&A
Q1: Why is there no sound from the headphones after connecting to a device?
- A1: Try unplugging and re-plugging the audio jack, ensuring it is fully inserted. Poor contact due to dirt on the plug can cause issues; clean the headphone plug regularly with a dry cloth.
- A2: For Apple devices, navigate to System Preferences > Sound > Output and select the headset. For Windows, click the sound icon, go to Playback devices, and select "High Definition Audio Device".
- A3: Confirm that the headset is properly connected to the computer jack.
Q2: The microphone cannot be used.
- A1: Disable the computer's built-in microphone and select the headset's microphone as the input device.
- A2: Check if the microphone's mute switch is turned on or off.
Limited Warranty
EKSA warrants this product for 1 year from the date of retail purchase by the original end-user. The product, when delivered from an EKSA authorized reseller in original packaging and new condition, is free from manufacturing and workmanship defects. EKSA will repair or replace defective products with new or refurbished parts within a reasonable period, free of charge.
This warranty does not cover defects arising from:
- Improper or unreasonable use or maintenance.
- Failure to follow operating instructions.
- Accidents, excessive moisture, insects, or lightning.
- Unauthorized alteration or modification of the original condition.
- Damage caused by inadequate packing or shipping procedures.
- Loss, damage, or corruption of stored data.
- Use with non-EKSA products.
- Products requiring modification or adaptation for use in countries other than those for which they were designed, manufactured, approved, or authorized.
- Products damaged by modifications.
- Products purchased from unauthorized dealers.
How to Make a Claim?
In the event of product damage, follow these instructions:
- GLOBAL Contact: info@eksatelecom.net
- INDIA Contact: support@eksa.co.in (Include order number from e-commerce website when reporting a defect).
For professional solutions, provide a detailed explanation of how the damage occurred. Return the products; EKSA will, at its discretion, repair or replace defective parts with new or refurbished components within a reasonable timeframe, free of charge.
Email with faulty products to GLOBAL: info@eksatelecom.net or INDIA: support@eksa.co.in. Please attach a video and description of the issue for timely resolution. Submissions with videos and detailed descriptions may be eligible for a gift product.
Other Legal Rights
This limited warranty grants specific legal rights, which may vary by state or country. Some jurisdictions may not permit limitations on implied warranties or the exclusion of incidental or consequential damages. EKSA thanks you for choosing their product and hopes you enjoy it. Feedback on your purchase experience is appreciated. For any dissatisfaction, please contact GLOBAL: info@eksatelecom.net or INDIA: support@eksa.co.in.
Additional Contact Information:
- HongKong Customer Center: +852 6940 4955 (Monday to Friday, 9:00 AM - 6:30 PM, UTC+8 HKT)
- India Customer Center: +91-8929-369-620 (Monday to Friday, IST 9:30 AM - 5:30 PM)
Notes
- If you encounter connection issues with your headset/headphones, please refer to the FAQ guidance for solutions.
- The headset may feel slightly tight, especially if designed to minimize sound leakage. For optimal comfort during extended use, it is recommended to remove the headphones every 1-2 hours to allow your ears to relax and prevent discomfort from the environment.
- Follow EKSA on social media for new product releases and promotions: Facebook @EKSA Global, Twitter, Instagram, and YouTube @EKSAtech.
