LG LED Signage Owner's Manual

Safety Precautions

The safety precautions are intended to prevent unexpected danger or harm by helping the user to use the product safely and for its intended purpose.

⚠️ WARNING: If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death.

⚠️ CAUTION: If you ignore the caution message, you may be slightly injured or the product may be damaged.

⚠️ WARNING: Indoor Use Only.

Precautions for the AC Cable and Power

⚠️ WARNING:

• Before using an AC cable, ensure it conforms to national standards.
• Operate the display only from a power source (voltage) indicated in the product specification. Failure to do so may result in product damage, fire, or electrocution. Consult a certified installation company if unsure about the power supply.
• Connect the AC cable to a grounded power disconnecting device. Improper connection may lead to electrocution, injury, or product damage.
• Insert the AC cable securely to prevent it from coming loose. A poor connection can cause fire or electric shock.
• During thunderstorms, never touch the power cord and signal cable as it is dangerous and can cause electric shock.
• Avoid placing heavy objects (appliances, clothes, etc.) on or stepping on the AC cable. Do not bend or pull the AC cable with excessive force. Damaged power cords can cause fire or electric shock.
• Do not connect a damaged AC cable to a power disconnecting device. This may lead to electrocution.
• Do not insert a conductor (e.g., metal chopstick) into the power disconnecting device while the AC cable is connected on the other side. Do not touch the AC cable directly after removing it from the power disconnecting device. This may lead to electrocution.

• If water or any foreign substance enters the product, disconnect the AC cable immediately and contact the service center. Otherwise, this may cause fire or electric shock due to product damage.
• Keep the AC cable away from heating devices. The cord coating may melt, causing fire or electric shock.
• Never disassemble, repair, or modify the AC cable. This may cause fire or electric shock.
• The unit is not disconnected from the AC power source as long as it is connected to the AC wall outlet, even if turned off.
• To achieve zero power consumption, the AC cable must be disconnected.

⚠️ CAUTION:

• If dust accumulates on the AC cable or power disconnecting device, wipe them clean. Dust layers can cause overheating, leading to fire or electric shock.
• If moisture is present on the AC cable or power disconnecting device, wipe them clean. Do not touch them with wet hands, as this may cause electric shock.
• Do not turn the product on or off by connecting or disconnecting the AC cable; do not use the AC cable as a switch. This may cause electric shock or product malfunction.
• Do not disconnect the AC cable while the product is in use. Electrical shock can damage the product.

Precautions for Moving the Product

⚠️ WARNING:

• Contact the service center before moving the product. It may cause electric shock and product damage.
• Ensure the product is turned off, unplugged, and all cables are removed before moving. You may be electrocuted or the product may be damaged.
• When moving, do not shock or impact the front panel. You may be electrocuted or the product may be damaged.
• Use the correct number of people according to the product's weight. For weights over 25 kg (55.1 lbs) per person, use lifting equipment when exceeding 100 kg (220.4 lbs). If using a damaged product, contact the service center as it can cause electric shock or fire.
• Do not hold the product upside down while holding only the stand (for stand-supported models only). This may cause stand warping, panel damage, or other product damage.

⚠️ CAUTION:

• Do not dispose of the product-packing box. Use it when moving the product by placing it inside the box for transport.

Precautions for Installing the Product

⚠️ WARNING:

• Contact the service center before installing the product. It can cause electric shock and product damage.
• Do not drop objects on or impact the product. Keep out of reach of children and do not place toys or objects near the product to prevent them from being thrown at the screen. This can cause injury, product problems, and display damage.
• Do not place heavy objects on or hang from the product. If the product collapses or is dropped, you may be injured.
• Do not touch the product surface if it overheats. This can cause injury.
• Install the product firmly fixed on a floor, wall, etc., to prepare against external impacts like wind and earthquakes. Refer to the provided manual for installation details.
• Prevent children from climbing or hanging on the product. If the product collapses or is dropped, you may be injured.
• Do not install near heating devices such as electrical heaters or lighting equipment, as fire, electrical shock, or malfunction may occur.
• Do not install this product yourself, as you may injure yourself or damage the product. Please contact an authorized service engineer.
• Do not install on a wall where it could be exposed to oil or oil mist, as this may damage the product and cause it to fall.
• Do not leave AC cables, signal cables, etc., in walking paths. This could cause trips or falls, leading to electrical shock, fire, product breakdown, or injury.
• Do not let the product drop when connecting it to an external device with a short cable. This may cause injury and product damage.
• If the product or case is dropped and broken, turn off the product, unplug the power cord, and contact the service center. Continued use without proper measures can lead to electrical shock or fire.
• Install the product in a dry place, away from dust and water. Avoid high temperatures and humidity, as this may cause electrical shock, fire, or product damage.
• Safely install the product in a place that can support its weight. Insufficient support may cause the product to fall.
• Maintain a comfortable and natural posture when working with the product to relax muscles.
• A readily accessible disconnect device should be incorporated externally to the equipment. The maximum rating of an overcurrent protective device provided externally should match the protective device ratings available in the country of installation.

⚠️ CAUTION:

• Install the product where no Electromagnetic Interference occurs.
• Installing the product in a location that does not meet recommended conditions may cause serious damage to picture quality, life cycle, and appearance. Consult a service engineer before installation. Avoid places with abundant fine dust, oil mist, chemical substances, direct sunlight, extreme temperatures, or high humidity.
• Ensure the product is well-ventilated by installing it at a distance of 100 mm (3.9 inches) or more from the wall. Installing too close may cause deformation or fire due to internal heat buildup.
• When the AC cable is connected, ensure vents are not blocked by tablecloths, curtains, or other objects (like plastic). Blocked vents can lead to product deformation or fire due to overheating.
• Do not install in areas with poor ventilation (e.g., bookshelves, closets) or outdoors. Avoid placing on cushions or carpets, as the product could catch fire due to overheating.
• Install the product on a flat, stable, and sufficiently large surface. If the product is dropped, injury or breakage may occur.
• When installing on a shelf or cabinet, ensure the bottom end does not protrude forward. The product may fall due to an unbalanced center of gravity, causing personal injury or damage. Use cabinets or shelves that fit your product.

Precautions for Cleaning the Product

⚠️ WARNING:

• Keep the product clean at all times. Prolonged dust accumulation can cause fire or product damage.
• To clean the inside of the product, contact the service center. Cleaning without support may cause fire, electric shock, or product damage.
• When cleaning, disconnect the AC cable and wipe gently with a soft cloth to prevent scratches. An electric shock may occur or the screen may be damaged if scratched.
• Do not physically contact the screen of the LED Package. This may cause product damage.
• To clean, use an air gun to lightly remove dust from the front frame and screen. Foreign substances between LEDs may cause screen defects.

⚠️ CAUTION:

• When cleaning the product or screen, unplug the power cord and wipe gently with a soft cloth. Do not spray water or other liquids directly on the product. Avoid using chemicals such as glass cleaner, air fresheners, insecticides, lubricants, wax, abrasives, thinners, or alcohol, as they can damage the product or its panel. This may result in fire, electric shock, or product damage (deformation, corrosion, or breakage).

Precautions for Using the Product

⚠️ WARNING:

• Do not use the product in environments with excessively high temperatures or humidity. This may cause electrical shock or product damage.
• If using the product for extended periods, take regular breaks to protect your vision. Extended viewing can impair vision.
• Listening at high volume or using for long periods can damage hearing.
• If water or any foreign substance enters the unit, turn it off, disconnect the AC cable, and contact the service center. Otherwise, the product may cause fire or electric shock.
• If no image appears on the screen or no sound is heard, stop using the product. Immediately disconnect the AC cable and contact the service center. Otherwise, the product may cause fire or electric shock.
• Do not drop objects on or impact the product or screen. This can cause injury, product problems, and screen damage.
• If smoke, a strange sound, or smell occurs, disconnect the AC cable and contact the service center. Continued use without proper measures may cause electrical shock or fire.
• Do not attempt to disassemble, repair, or modify the product yourself. Contact the service center for repairs. Fire or electric shock can occur.
• Do not place objects filled with liquids (vases, cups, etc.) on or over the product to prevent liquid entry. Failure to do so may result in fire, electric shock, malfunction, or deformation.
• The product must be installed in an environment out of human reach. If a person touches the product, its performance may deteriorate. If human contact is likely, implement measures to prevent touching.
• Do not push hard on or scratch the product's surface with hands or sharp objects (nails, pencils, pens). Do not shock or scratch the front and sides of the screen with metallic objects. This may damage the product and cause malfunction.
• Do not touch the product if it has been exposed to sunlight or intense light, as it could be hot.

• Do not use high-voltage electrical goods near the product (e.g., a bug zapper). This may result in product malfunction if it receives an electrical shock.
• If there is a gas leak, do not touch the outlet and open windows for ventilation. Otherwise, the product may cause fire or electric shock.
• If the product or case is dropped and damaged, turn off the power and disconnect the AC cable. Continued use without proper measures may cause electrical shock or fire. Contact the service center.
• Keep small accessories out of children's reach. If a child swallows an accessory, consult a doctor immediately.
• Keep the product out of children's reach. Do not throw toys or objects at the product or screen. This can cause injury, product problems, and screen damage.
• To shut off the power, disconnect all connected AC cables.

⚠️ CAUTION:

• This panel is an advanced product with millions of pixels. Pixel spots may occasionally be visible; these deactivated pixels are not a defect and do not affect performance or reliability.
• Do not place or store flammable substances near the product. There is a danger of explosion or fire.
• Maintain a proper distance from the product. Looking too closely can damage vision.
• Set the appropriate resolution and frequency for the product. This can cause damage to vision.
• Take regular breaks when working with the product for extended periods.

Product Disposal

• Do not dispose of this product with general household waste.
• Disposal must be carried out in accordance with local authority regulations.

Precautions for Packaging and Storing

Packing the cabinet in the LGE LBAG015-G1, LBAG015-G3 flight case helps prevent physical damage during transportation or storage. All flight cases should be transported or stored upright. To minimize vibration impact, pack the cabinet using the provided EPE foam. The flight case can hold six panels and has a compartment for spare parts. Damage caused by incorrect packaging or storage is not covered under warranty.

⚠️ CAUTION:

• Always dry the panels before packaging or storing.
• Check the cabinet or flight case for signs of damage.
• Carefully check the case with all cabinets to be stored.
• When stacking cases, ensure the wheels are in the wheel grooves of the bottom case.
• Transport the flight case with an appropriate forklift, taking protective measures if necessary.
• Before normal operation, allow displays stored for long periods to warm up for 2 hours at 50% brightness, followed by two hours at 100% brightness.

Assembling and Preparing

⚠️ CAUTION:

• Always use genuine components to ensure product safety and durability.
• The product warranty does not cover damage or injury caused by the use of unauthorized components.

ℹ️ NOTE:

• Accessories provided may vary by model or region.
• Product specifications or manual contents may change without prior notice due to product function upgrades.
• The warranty does not cover damage caused by use in excessively dusty environments.

Product Size

(Unit: mm (inches))

Diagram showing product dimensions. Side view indicates a depth of 125 mm (4.9 inches). Front view indicates a width of 600 mm (23.6 inches) and a height of 675 mm (26.5 inches).

External Components

Diagram showing the rear view of an LED signage panel with numbered components.

Essential Accessories

Diagrams show the HELIOS Processor (an electronic device), a Network switch (a networking device), and two types of Hanging-Stacking Bars: HS-LBAF1 and HS-LBAF2.

ℹ️ NOTE:

• Essential accessories are only available for some models. If necessary, please purchase them separately.

Handling for Protecting LED Package Screen

1. When taking out the product, ensure the screen is not pressed. A protective pad is shown in the packaging.
2. To stand the product upright, hold it on both sides so that the LED package screen does not touch the floor.
3. Place the product with the LED package screen facing down. To protect the screen, lay the protective pad in the box on the floor.
4. If a pad is not available, ensure the floor is free of foreign objects before laying the product down, and carefully place the LED package screen facing down or up. Be careful not to drop objects on the LED package screen.

Remove Protective Bracket

Before installing the product, disassemble the protective brackets attached to each edge. The diagram shows a close-up of a bracket being removed with an M4 x L6 screw.

ℹ️ NOTE:

• Keep the protective brackets, as they are needed to move the product again.

Safety and Precaution Guide for Installation

Temperature

• Implement a cooling system for the enclosure to maintain the product's operating temperature.
• Product operating temperature: 0 °C to 40 °C (32 °F to 104 °F). The recommended room temperature is below 25 °C (77 °F).
• Install in a location where warm air from an air conditioner does not directly affect the product. This prevents malfunctions such as the screen turning off. The diagram shows an air conditioner blowing air away from the screen.

Direct Sunlight

• Install in a location not exposed to direct sunlight. This prevents the screen from appearing blurry due to light reflection. The diagram shows direct sunlight rays hitting the screen and being reflected.

Installing the Product

The product can be installed vertically or horizontally.

Diagrams illustrate vertical installation (stacking two panels one above the other) and horizontal installation (connecting two panels side-by-side).

• The pins on the top of the cabinet help align it with other cabinets.
• Magnets are recessed into the frame to provide cohesion between cabinets while the mechanical connection is secured.

Fast Lock Fixation

Diagrams show a two-step process for securing the mechanical connection using a fast lock mechanism.

• The mechanical connection is secured using the fast lock.

Connecting

Data Cable Connection

You can connect to the LED Control System using a data cable.

Diagram shows connections: LED Screen connects via Data Cable to a Network Switch, which connects via Optical Cable to a HELIOS Processor. The table lists model numbers for LED Screens.

⚠️ CAUTION:

• Check the direction to ensure the data cable is not damaged.
• Inserting the data cable with excessive force may damage the contact part.

Connecting AC

You can connect the unit to a power disconnecting device using an AC cable.

Diagram shows an AC power connector with terminals labeled G (Ground), N (Neutral), and L (Live).

• Use the AC cable to connect to the power disconnecting device. Ensure the cable is long enough to reach the screen.
• Use a ferrite core to block noise from the power supply.
• Use a cable with a core applied, as shown in the illustration.

Power Connection

• Prepare a power cable of 16 A (14 AWG, 1.5 mm²) or more.
• Check the color of the power cable according to the country's standard.
• Avoid moisture and dust when connecting.

Diagram shows an AC cable with a ferrite core attached.

Diagram shows two LED panels connected via AC cables to a power source.

• One AC cable can support up to 8 cabinets vertically.

Troubleshooting

The image is not displayed.

• Is the AC cable connected to the product? Ensure it is properly connected to the power disconnecting device.
• Is the 'No Signal' message displayed? The HELIOS Processor may not be connected to the input source. Check the LAN cable connection status. Access the Input menu to verify the input source.
• Does the 'Invalid Mode' message appear? Refer to the HELIOS Processing System User Guide.

The 'Unknown Product' message appears when the product is connected.

• Did you install the driver? Refer to the HELIOS Processing System User Guide.

The screen image looks abnormal.

• Is the screen position wrong? Refer to the HELIOS Processing System User Guide.
• The screen is displayed abnormally. Ensure the correct input source is connected to the port. Connect a cable that matches the input source signal.
• The screen flickers or shakes. Check if the HELIOS Processor is turned off.

The display color is abnormal.

• Screen has poor color resolution (16 colors). Refer to the HELIOS Processing System User Guide.
• The screen color is unstable or looks black and white. Refer to the HELIOS Processing System User Guide.
• Does a black dot appear on the screen? A few pixels (red, green, blue, white, black) appearing on the screen are inherent characteristics of the LED surface and not a malfunction.

The operation does not work normally.

• The power suddenly turned off. Refer to the HELIOS Processing System User Guide.

ℹ️ NOTE:

• Without prior notice, software is subject to change to improve product functionality.
• The troubleshooting items above are only applicable to the LED Screen model.

Product Specifications

Without prior notice, product specifications are subject to change to enhance functionality. The symbol ~ means alternating current, and the symbol means direct current.

LBAG015-G1, LBAG015-G3

Supplier's Declaration of Conformity

The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service.

MODEL:

SERIAL NO.:

Temporary noise is normal when powering ON or OFF this device.