KeyPad User Manual
Updated January 4, 2021
Product Overview
KeyPad is a wireless indoor touch-sensitive keyboard for managing the Ajax security system. Designed for indoor use, it allows the user to arm and disarm the system and view its security status. KeyPad is protected against passcode guessing attempts and can trigger a silent alarm when a passcode is entered under duress.
Connecting to the Ajax security system via a secured Jeweller radio protocol, KeyPad communicates with the hub at a distance of up to 1,700 m in line of sight.
Note: KeyPad operates with Ajax hubs only and does not support connecting via ocBridge Plus or uartBridge integration modules.
The device is set up via the Ajax apps for iOS, Android, macOS, and Windows.
Functional Elements
The KeyPad features the following functional elements:
- 1. Armed mode indicator: Indicates the armed status.
- 2. Disarmed mode indicator: Indicates the disarmed status.
- 3. Night mode indicator: Indicates the night mode status.
- 4. Malfunction indicator: Indicates a malfunction.
- 5. The block of numerical buttons: For entering passcodes.
- 6. "Clear" button (C): Resets entered commands.
- 7. "Function" button (*): Executes assigned commands.
- 8. "Arm" button: Arms the system.
- 9. "Disarm" button: Disarms the system.
- 10. "Night mode" button: Activates night mode.
- 11. Tamper button: Detects unauthorized opening or detachment.
- 12. On/Off button: Powers the device on or off.
- 13. QR code: Used for device pairing.
To remove the SmartBracket panel, slide it down. The perforated part is required for actuating the tamper in case of any attempt to tear off the device from the surface.
Operating Principle
KeyPad is a stationary control device located indoors. Its functions include arming/disarming the system with a numerical combination or by pressing the button, activating Night Mode, indicating the security mode, blocking when someone tries to guess the passcode, and raising a silent alarm when someone forces the user to disarm the system.
KeyPad indicates the state of communication with the hub and system malfunctions. Buttons are highlighted when the user touches the keyboard, allowing passcode entry without external lighting. KeyPad also uses a beeper sound for indication.
To activate KeyPad, touch the keyboard; the backlight will switch on, and the beeper sound will indicate that KeyPad has woken up.
If the battery is low, the backlight switches on at a minimum level, regardless of the settings. If the keyboard is not touched for 4 seconds, KeyPad dims the backlight, and after another 12 seconds, the device switches to sleep mode.
Note: When switching to sleep mode, KeyPad clears the entered commands.
KeyPad supports passcodes of 4-6 digits. The entered passcode is sent to the hub after pressing the arm, disarm, or Night mode button. Incorrect commands can be reset with the "C" button.
When an incorrect passcode is entered three times within 30 minutes, KeyPad locks for a preset time. The hub ignores subsequent commands and notifies users of the attempt to guess the passcode. The administrator can unlock KeyPad in the app. After the preset time expires, KeyPad unlocks automatically.
KeyPad allows arming the system without a passcode by pressing the "Arm" button. This feature is disabled by default.
When the function button (*) is pressed without entering the passcode, the hub executes the command assigned to it in the app.
KeyPad can notify a security company if the system is disarmed by force. The Duress Code, unlike the panic button, does not activate sirens. KeyPad and the app notify of successful disarming, but the security company receives an alarm.
Indication
When touching KeyPad, it wakes up, highlighting the keyboard and indicating the security mode: Armed, Disarmed, or Night Mode. The security mode is always actual, regardless of the control device used to change it.
| Event | Indication |
|---|---|
| Malfunction indicator ❌ blinks | Notifies about lack of communication with the hub or keypad lid opening. Check the Ajax Security System app for the reason. |
| KeyPad button pressed | A short beep; the system's current arming state LED blinks once. |
| The system is armed | Short sound signal; Armed mode / Night mode LED indicator lights up. |
| The system is disarmed | Two short sound signals; Disarmed LED indicator lights up. |
| Incorrect passcode | Long sound signal; the keyboard backlight blinks. |
| Failed to arm one or several detectors (e.g., a window is opened) | Long sound signal; the security mode indicator blinks 3 times. |
| A malfunction is detected when arming (e.g., the detector is lost) | A long beep; the system's current arming state LED blinks 3 times. |
| The hub does not respond to the command – no connection | Long sound signal; the malfunction indicator lights up. |
| KeyPad is locked after 3 unsuccessful attempts to enter the passcode | Long sound signal; security mode indicators blink simultaneously. |
| Low battery | After arming/disarming, the malfunction indicator blinks smoothly. The keyboard is locked while the indicator blinks. When activating KeyPad with low batteries, it will beep with a long sound signal, the malfunction indicator smoothly lights up and then switches off. |
Connecting
Before connecting the device:
- Switch on the hub and check its Internet connection (the logo glows white or green).
- Install the Ajax app. Create an account, add the hub to the app, and create at least one room.
- Make sure that the hub is not armed and does not update by checking its status in the Ajax app.
Note: Only users with administrator rights can add a device to the app.
How to connect KeyPad to the hub:
- Select the "Add Device" option in the Ajax app.
- Name the device, scan/write manually the QR Code (located on the body and packaging), and select the location room.
- Select "Add" – the countdown will begin.
- Switch on KeyPad by holding the power button for 3 seconds – it will blink once with the keyboard backlight.
For detection and pairing to occur, KeyPad should be located within the coverage of the wireless network of the hub (at the same protected object).
A connection request to the hub is transmitted for a short time at the moment of switching on the device.
If KeyPad failed to connect to the hub, switch it off for 5 seconds and retry.
The connected device will appear in the app device list. Update of the device statuses depends on the detector ping interval in the hub settings (default value is 36 seconds).
Note: There are no pre-set passwords for KeyPad. Before using KeyPad, set all necessary passwords: common, personal, and duress code.
Selecting the Location
The location of the device depends on its remoteness from the hub and obstacles hindering radio signal transmission (walls, floors, large objects inside the room).
Note: The device is developed for indoor use only.
Do not install KeyPad:
- Near radio transmission equipment (2G/3G/4G mobile networks, Wi-Fi routers, transceivers, radio stations, or Ajax hubs using GSM networks).
- Close to electrical wiring.
- Close to metal objects and mirrors that can cause radio signal attenuation or shading.
- Outside the premises (outdoors).
- Inside premises with temperature and humidity beyond the range of permissible limits.
- Closer than 1 m to the hub.
Note: Check the Jeweller signal strength at the installation location.
During testing, the signal level is displayed in the app and on the keyboard with security mode indicators (Armed mode ?, Disarmed mode ⚪, Night mode ?) and malfunction indicator ❌.
If the signal level is low (one bar), stable operation cannot be guaranteed. Take measures to improve signal quality, such as moving the device. A 20 cm shift can significantly improve signal reception.
If the device has low or unstable signal strength even after moving, use a ReX radio signal range extender.
KeyPad is designed for operation when fixed to a vertical surface. Operation when KeyPad is held in hand is not guaranteed.
States
| Parameter | Value |
|---|---|
| Temperature | Temperature of the device, measured on the processor and changes gradually. |
| Jeweller Signal Strength | Signal strength between the hub and KeyPad. |
| Battery Charge | Battery level of the device. Two states available: OK, Battery discharged. How battery charge is displayed in Ajax apps |
| Lid | The tamper mode of the device, which reacts to detachment or damage to the body. |
| Connection | Connection status between the hub and the KeyPad. |
| Routed Through ReX | Displays the status of using the ReX range extender. |
| Temporary Deactivation | Shows the status of the device: active, completely disabled by the user, or only notifications about triggering of the device tamper button are disabled. |
| Firmware | Detector firmware version. |
| Device ID | Device identifier. |
Settings
Access settings via: 1. Devices > 2. KeyPad > 3. Settings ⚙️
| Setting | Value |
|---|---|
| First field | Device name, can be edited. |
| Room | Selecting the virtual room to which the device is assigned. |
| Arming/Disarming Permissions | Selecting the security group to which KeyPad is assigned. |
| Access Settings | Selecting the way of verification for arming/disarming: • Keypad code only • User passcode only • Keypad and user passcode |
| Passcode | Setting a passcode for arming/disarming. |
| Duress Code | Setting a duress code for silent alarm. |
| Function button | Selection of the button function *: • Off – The Function button is disabled and does not execute any commands when pressed. • Send Alarm – By pressing the Function button, the system sends an alarm to the monitoring station and all users. • Mute Fire Alarm – Mutes the fire alarm of FireProtect/FireProtect Plus detectors. Learn more |
| Arming without Password | If active, the system can be armed by pressing the Arm button without a passcode. |
| Auto-lock After Wrong Password Attempts | If active, the keyboard is locked for a preset time after entering incorrect passcode three times in a row (during 30 min). During this time, the system cannot be disarmed via KeyPad. |
| Auto-lock time (min) | Lock period after wrong passcode attempts. |
| Brightness | Brightness of the keyboard backlight. |
| Volume | Volume of the beeper. |
| Jeweller Signal Strength Test | Switches the device to the signal strength test mode. |
| Attenuation Test | Switches the KeyPad to the signal fade test mode (available in devices with firmware version 3.50 and later). |
| Temporary Deactivation | Allows the user to disconnect the device without removing it from the system. Two options: • Entirely – The device will not execute system commands or participate in automation scenarios, and the system will ignore device alarms and other notifications. • Lid only – The system will ignore only notifications about the triggering of the device tamper button. Learn more about temporary deactivation of devices |
| User Guide | Opens the KeyPad User Manual. |
| Unpair Device | Disconnects the device from the hub and deletes its settings. |
KeyPad allows setting both general and personal passcodes for each user.
To install a personal passcode:
- Go to profile settings (Hub > Settings > Users > Your profile settings).
- Click Access Code Settings (in this menu you can also see the user identifier).
- Set the User Code and Duress Code.
Note: Each user sets a personal passcode individually!
Security management by passwords
Control the security of the entire facility or separate groups using common or personal passwords (configured in the app).
If a personal password is used, the name of the user who armed/disarmed the system is displayed in notifications and the hub event feed. If a common password is used, the name of the user who changed the security mode is not displayed.
Security management of the entire facility using a common password
Enter the common password and press the arming ? / disarming ⚪ / Night mode activation ?.
For example: 1234 → ?
Group security management with a common password
Enter the common password, press *, enter the group ID, and press the arming ? / disarming ⚪ / Night mode activation ?.
For example: 1234 → * → 02 → ?
If a group is assigned to KeyPad (Arming / Disarming permission field), you do not need to enter the group ID. To manage the arming mode of this group, entering a common or personal password is sufficient.
Note: If a group is assigned to KeyPad, Night mode cannot be managed using a common password.
Security management of the entire facility using a personal password
Enter user ID, press *, enter personal password, and press the arming ? / disarming ⚪ / Night mode activation ?.
For example: 02 → * → 1234 → ?
Group security management using a personal password
Enter user ID, press *, enter personal password, press *, enter group ID, and press the arming ? / disarming ⚪ / Night mode activation ?.
For example: 02 → * → 1234 → * → 05 → ?
If a group is assigned to KeyPad, you do not need to enter the group ID. To manage the arming mode of this group, entering a personal password is sufficient.
Using a duress password
A duress password allows raising a silent alarm and imitating alarm deactivation. A silent alarm means the Ajax app and sirens will not alert others. However, a security company and other users will be alerted instantly. Both personal and common duress passwords can be used.
Note: Scenarios and sirens react to disarming under duress the same way as to normal disarming.
To use a common duress password:
Enter the common duress password and press the disarming key ⚪.
For example: 4321 → ⚪
To use a personal duress password:
Enter user ID, press *, then enter personal duress password and press the disarming key ⚪.
For example: 02 → * → 4422 → ⚪
How the fire alarm muting function works
Using KeyPad, you can mute the fire alarm by pressing the Function button (if the corresponding setting is enabled). The system's reaction depends on the settings and the state of the system:
- Interconnected FireProtect Alarms are disabled: Pressing the Function button mutes the sirens of triggered FireProtect/FireProtect Plus detectors.
- Interconnected FireProtect Alarms have already propagated: On the first press of the Function button, all sirens of fire detectors are muted, except for those that registered the alarm. Pressing the button again mutes the remaining detectors.
- The interconnected alarms delay time lasts: Pressing the Function button mutes the siren of the triggered FireProtect/FireProtect Plus detector.
Functionality Testing
The Ajax security system conducts tests for checking the functionality of connected devices. Tests start within 36 seconds using standard settings. The test start time depends on the detector scanning period settings.
Installation
Note: Before installing the detector, ensure the optimal location is selected and complies with the guidelines in this manual.
Note: KeyPad should be attached to the vertical surface.
- Attach the SmartBracket panel to the surface using bundled screws, with at least two fixing points (one above the tamper). If using other attachment hardware, ensure it does not damage or deform the panel.
Note: Double-sided adhesive tape may be used for temporary attachment of KeyPad. The tape can dry out over time, potentially causing KeyPad to fall and be damaged.
- Put KeyPad on the attachment panel and tighten the mounting screw on the body underside.
As soon as KeyPad is fixed in SmartBracket, the LED ❌ (Fault) will blink, indicating that the tamper has been actuated.
If the malfunction indicator ❌ did not blink after installation, check the tamper status in the Ajax app and the panel's fixing tightness.
If KeyPad is torn off or removed from the attachment panel, you will receive a notification.
KeyPad Maintenance and Battery Replacement
Regularly check KeyPad's operating capability.
The installed battery ensures up to 2 years of autonomous operation (with a hub inquiry frequency of 3 minutes). If the KeyPad battery is low, the security system will send relevant notices, and the malfunction indicator will smoothly light up and go out after each successful passcode entry.
How long Ajax devices operate on batteries, and what affects this
Complete Set
- KeyPad
- SmartBracket mounting panel
- Batteries AAA (pre-installed) – 4 pcs
- Installation kit
- Quick Start Guide
Technical Specifications
| Parameter | Value |
|---|---|
| Sensor type | Capacitive |
| Anti-tamper switch | Yes |
| Protection against passcode guessing | Yes |
| Frequency band | 868.0–868.6 MHz or 868.7–869.2 MHz, depending on the region of sale. |
| Compatibility | Operates only with all Ajax hubs and range extenders. |
| Maximum RF output power | Up to 20 mW |
| Modulation of the radio signal | GFSK |
| Radio signal range | Up to 1,700 m (if there are no obstacles). |
| Power supply | 4 x AAA batteries |
| Power supply voltage | 3 V (batteries are installed in pairs). |
| Battery life | Up to 2 years |
| Installation method | Indoors |
| Operating temperature range | From -10°C to +40°C |
| Operating humidity | Up to 75% |
| Overall dimensions | 150 × 103 × 14 mm |
| Weight | 197 g |
| Certification | Security Grade 2, Environmental Class II in conformity with EN 50131-1, EN 50131-3, EN 50131-5-3. |
Warranty
Warranty for "AJAX SYSTEMS MANUFACTURING" LIMITED LIABILITY COMPANY products is valid for 2 years after purchase and does not apply to the pre-installed battery.
If the device does not work correctly, contact support service first. In many cases, technical issues can be solved remotely!
Technical support: support@ajax.systems
End user agreement - Ajax Systems
