User Manual for VersaHub models including: VHUB-MST2HDA USB-C A to Dual HDMI Multi Display 4K Universal Adapter, VHUB-MST2HDA, USB-C A to Dual HDMI Multi Display 4K Universal Adapter, Multi Display 4K Universal Adapter, 4K Universal Adapter, Universal Adapter
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DocumentDocumentVHUB-MST2HDA VersaHubTM USB-C/A to Dual HDMI Multi-Display 4K Universal Adapter User Manual Introduction The Comprehensive VHUB-MST2HDA is a USBTM 3.0 to Dual HDMITM Multi-Display Universal Adapter that offers a convenient solution for expanding your display capabilities on MacBook® or Windows® computers. Acting as an external video card, this adapter enables you to connect two additional displays to your computer via the USBTM 3.0 port, providing you with increased screen real estate and boosting your productivity. With one of the HDMITM ports supporting resolutions up to 4K 30Hz, you can enjoy stunning visual clarity and detail on one of your connected monitors. The other HDMITM port can output resolutions up to 1080p 60Hz, providing crisp and clear images for your secondary display. Features · Dual display output, supporting 1x 4K@30Hz display and 1x 1080p@60Hz display simultaneously. · Easily adds two extra displays to any supported computer. · Supports MST functions allowing for extended, mirrored or duplicated screens. · Compatible with USB-C, USB-A, Thunderbolt 3/4, and USB 4 standard ports. · Multiple Monitors supported, MacOS up to 6x Displays and Windows up to 8x displays (Additional VHUB-MST2HDA required) · Fast & simple driver installation · USB Bus powered, no need for additional external power supply. · Allows MacOS to support extended mode or MST. (Independent Screens) · Compatible with MacOS® & Windows® laptops and Android OS. · 3 Years Worry-Free Warranty. Panel Description 1. USB-C Male Adapter: Connect to the USB-C Enable Laptop/Notebook with USB3.0 Data Output 2. USB3.0 Port: Connect to the USB 3.0 Data Port of the PC/ Laptop/Notebook/USB 3.0 Hub 3. 4K30Hz HDMI: Connect the Original Port to Output Resolution up to 4K@30Hz Max 4. 1080p HDMI: Connect the Port to Output Resolution up to 1080p@60Hz Max System Requirements To ensure proper installation and operation of this product, please ensure that your system meets the following requirements: · Windows 7/8/8.1/10 and above or Mac OS 10.10.x and above. · CPU Processor: Core i5 and above. · RAM: 4GB and above. · Monitor: Supports 4K resolution. Resolutions OS/Ports Windows Mirror mode Extend mode Mac OS Mirror mode Extend mode 2K Port 1920x1080@60Hz 1920x1080@60Hz 1920x1080@60Hz 1920x1080@60Hz 4K Port 1920x1080@60Hz 3840x2160@30Hz 3840x2160@30Hz 3840x2160@30Hz Driver Installation 1) Enter the website: https://www.siliconmotion.com/downloads/ in your browser. 2) Download the correct driver zip file that supports your operating system as follow: 1. Unzip the driver file, and double click to open the ".exe" file, and then click the "INSTALL" Note: If a security prompt pop-up appears, click "INSTALL" 2. After installation, click "REBOOT" to restart the computer Display Mode Setting For Windows 1. Right click the blank space on the desktop and select "Display settings" 2. At the "Display" area, click each of the display icons to set the needed resolution or other setting 3. Scroll down to "multi display settings" and select the desired mode in the drop-down list For Mac OS 1. Left click the apple icon and select "System Preferences", and click the "Displays" 2. At the "Display" area, click each of the display icons to set the location or change to the mirror or extend mode 3. Click the "Display Setting", and choose each connected display to set correct resolution and mode Note · · · Please note that Mac-based devices do not support rotation mode, but M1/M2 Mac supports clamshell mode while Intel Mac does not. To use this adapter, your USB-CTM/USB3.0 equipped device must support USB 3.0 data transmission. Please be aware that this adapter does not support playback of HDCP-protected content on sites like Netflix and Hulu. Supported Resolutions Windows Mac OS 1080p Port 1920x1080@60Hz 1680x1050@60Hz 1600x1200@60Hz 1600x900@60Hz 1440x1050@60Hz 1440x900@60Hz 1280x1024@60Hz 1280x800@60Hz 1280x720@60Hz 1152x864@60Hz 1024x768@60Hz 800x600@60Hz 720x480@60Hz 640x480@60Hz / / 1920x1080@60Hz 1920x1080@30Hz 1600x900@60Hz 1280x720@60Hz / / 4K30Hz Port 3840x2160@30Hz 2560x1440@60Hz 1920x1080@60Hz 1680x1050@60Hz 1600x1200@60Hz 1600x900@60Hz 1440x1050@60Hz 1440x900@60Hz 1280x1024@60Hz 1280x800@60Hz 1280x720@60Hz 1152x864@60Hz 1024x768@60Hz 800x600@60Hz 720x480@60Hz 640x480@60Hz 3840x2160@30Hz 2560x1440@60Hz 1920x1080@60Hz 1920x1080@30Hz 1600x900@60Hz 1280x720@60Hz Specification Input Ports Output Ports Data Transmission Rate Max Data Transmission Standard Screen Modes Supported Compatible OS Operating Temperature Storage Humidity Power Supply Power Consumption (Max) Unit Cert Dimension (LxWxH) Net Weight Material User Manual USB-C Male 1x or USB-A Male x1 HDMI x2 10.2Gbps USB 3.0 (USB 3.1 GEN 1) 5Gbps Extended mode (MST), Mirror mode (SST) Windows 7/8.1/10/11 and above Mac OS 10.10.x and above Android 7.1 and above( Android devices only support mirroring mode with resolutions up to 1080P) 0 to 60 5% to 90% RH non-condensation USB Bus powered from PC or notebook (USB-C/USB-A ports) 5W FCC, CE, RoHS 3.98x 2.09x0.43in (101x53x11mm) 66g ABS English Version Note: Specifications are subject to change without notice. Connection Diagram Package Contents · VersaHubTM USB-C/A to Dual HDMI Multi-Display 4K Universal Adapter · User Manual Troubleshooting Common Issues Q: My USB 3.0 to HDMI Dual Display Adapter is not working. What should I do? A: First, please check the following items: 1. Ensure that your device's USB port has a current output of 900mA or more. If not, try a different port. 2. Check if the correct drivers have been installed on your device. 3. Make sure that your HDMI cable and adapter are securely connected to your device. 4. Verify that your video source is compatible with the adapter. 5. Restart your device and see if this resolves the issue. Q: My second display flickers when I use the adapter. What could be causing this? A: This may be caused by one or more of the following: 1. Make sure the HDMI cable and adapter are securely connected. 2. Try using a different HDMI cable to see if this resolves the issue. 3. Check that your device is providing sufficient power to the adapter (900mA or more). 4. Verify that your video source is compatible with the adapter. 5. Try using a different USB 3.0 port or restarting your device. Q: The adapter is not displaying video on my second monitor. How can I fix this? A: Please check the following items: 1. Ensure that your HDMI cable and adapter are securely connected. 2. Verify that your video source is compatible with the adapter. 3. Check the driver version for the adapter, and make sure it is up-to-date. 4. Make sure your device is providing sufficient power to the adapter (900mA or more). 5. Try using a different USB 3.0 port or restart your device. 80 Little Falls Road, Fairfield, NJ 07004 sales@comprehensiveco.com l 800.526.0242 l www.ComprehensiveCo.com