ADT Real Protection
Welcome to the ADT Family. You've made a smart decision in choosing ADT as your home security provider. Your safety and satisfaction are our top priorities. Below you will find a step by step description of how to read each section of your bill.
Bill at a Glance
Account Number: 123456789
Invoice Date: 08/08/2018
Account Name: CUSTOMER, JOHN
Service Address: 1234 Any Street, Any Town ST 12345-6789
Due Date: 08/28/18
Amount Due: $56.05
Understanding Your Bill
1 Account Number
This is the number that ADT will use as a reference when speaking with you about your account with us.
2 Payment Due Date
The date your payment is due and to be received by ADT. You can expect to receive your bill 15 to 20 days before the due date.
3 Total Amount Due
The full amount due on the account. Any payment arrangements are not reflected in this balance. Your first bill may reflect remaining installation fees if applicable, or may be prorated based on your date of install.
4 Service Address
The address where your ADT system is located.
5 Customer Knowledge
Helpful information on how to get your questions answered quickly.
6 Summary of Charges (More Detail in Section 8)
- Previous balance: any balance left from previous billing cycles
- Payments & adjustments: all payments and adjustments received during billing cycle
- Current Charges: charges for current billing cycle (monthly/quarterly/semi-annual/annual)
- Taxes and fees: any taxes and/or fees incurred in current billing cycle
Payment Coupon and Details
7 Payment Coupon
The portion of the bill you mail in if you are mailing in a check. Please make sure the payment address is visible in the envelope window. Or, if you'd prefer to pay online, visit MyADT.com.
Payment Address: ADT SECURITY SERVICES, P.O. BOX 371878, PITTSBURGH, PA 15250-7878
8 Account Activity Details (Back of Your Bill)
Itemized details of charges - In this section you will find your invoice number, service period and breakdown of taxable and non-taxable charges.
Invoice Number: 123456789
Service Period: 08/27/18 to 09/26/18
Recurring Charges: $51.78
Tax: $4.27
Total Due: $56.05
9 Billing Information Change Form (Back of Your Bill)
If your billing information needs to be updated, mail in the completed form. Or, if you'd prefer to update your information online, visit MyADT.com.
For changes, you can fax the completed form to 888.947.8917, or mail it to ADT.
10 Important Messages (Back of Your Bill)
Useful information regarding your ADT bill or ADT system.
More Resources to Manage Your Account
Go Paperless
Visit MyADT.com. Look for the Express Pay button and sign up for EasyPay.
Use MyADT App
Download the mobile app today and manage your ADT account from your phone or tablet.
Questions?
Visit MyADT.com. Look for the Help Center button and type in your search.
ADT Go
ADT Go is Real Protection Everywhere Life Takes You.
You're busy. Your family's busy. ADT Go gives you and your family peace of mind when you're on the go.
