Cambrionix PowerPad15S Intelligent Charger with Power Supply User Manual

User Manual for Cambrionix models including: PowerPad15S Intelligent Charger with Power Supply, PowerPad15S, Intelligent Charger with Power Supply, Charger with Power Supply, Power Supply

PowerPad15S User Manual

Cambrionix

PP15S User Manual - downloads.cambrionix.com

PP15S Page9of40 Partdescription Partnumber USPowercable 200327 EUPowercable 200329 AUS Powercable 200337 INDPowercable 200341 4.3.Connectingtothemains ConnectthePowerSupplyUnit(PSU)tothehubusingthe4-pinDINplug.Connectthepower

PowerPad 15S

Product User Manuals - Cambrionix

PowerPad15S User Manual

File Info : application/pdf, 42 Pages, 1.99MB

PP15S-User-Manual

PowerPad15S
User Manual

1. Table of Contents
1. Table of Contents 2. Your PowerPad15S at a glance
2.1. Key Features 3. Safety
3.1. Signal word panel 3.2. Safety alert symbol 3.3. Pictograms 3.4. Product modification 3.5. Power supply 3.6. Storage and Installation 4. Getting Started 4.1. Unpacking your product 4.2. What's Included 4.3. Connecting to the mains 4.4. Connecting to a Host 4.5. Charging 4.6. Cables 4.7. Registration 4.8. Help and Support 5. Using your PowerPad15S
5.0.1 Fan Behaviour
5.1. Using without connecting to a host 5.2. Using when connected to a host
5.2.1 Connecting the Hub to a host computer 5.2.2 Charging 5.2.3 Data Transfer 5.2.4 Communication Interface and Protocol
5.3. Scalability 5.4. Managing Ports & Your PowerPad15S
5.4.1 Port Modes 5.4.2 Switching port modes 5.4.3 Charging Profiles 5.4.4 Firmware
5.5. Software
5.5.1 Installing Software 5.5.2 LiveViewer 5.5.3 Cambrionix API 5.5.4 Updating Software 5.5.5 Removing Software 5.5.6 Command Line Instructions (CLI)
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5.6. Cleaning your PowerPad15S

6. Product Specifications

6.1. Input Power Requirements

6.2. Output Power

6.3. Rail value limits

6.4. Physical specifications

6.5. Packaged information

6.6. Consumables and Placing Orders

6.7. Hub Architecture

6.8. Power Supply

7. Troubleshooting

7.1. Common troubleshooting tips

7.2. Logging through LiveViewer

7.3. Hardware Failure

7.4. Device connection

7.5. Hub connection issues

7.6. Using with a headless system

7.7. Software troubleshooting

8. Disposal

9. Returns and Damaged Products

9.1. What if my order arrives with an issue?

9.2. What happens after I have requested a Return?

10. Compliance and Standards

11. Terms and Conditions

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2. Your PowerPad15S at a glance
The PowerPad15Shas been designed primarily for desktop use, being highly compact and quiet. It provides 10W of charging power to each of its USB 2.0 Type-A ports, allowing mobile devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix software to enable charging and data transfer while monitoring important port and device information.
The PowerPad15S can charge attached USB devices without using a local computer, and our intelligent charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The firmware can be updated to enable new charging profiles, ensuring the PowerPad15S can charge the latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host computer.
When a local (host) computer is connected, the host can control the operation of the ports using available software. Device charging and synchronisation can be monitored through Cambrionix's LiveViewer App, the Application Programming Interface (API) or Command Line Interface (CLI). Cambrionix's free monitoring and control software can be downloaded from www.cambrionix.com/software
You can download the latest version of this manual and all product user manuals from our website at the following link. www.cambrionix.com/product-user-manuals
2.1. Key Features

Up To 480Mbps per Port

Up To 2.1A per Port

Up To 85
Devices

Transfer Data Seamlessly
Each high-speed port can transfer data up to 480Mbps

Power
Each port can charge devices up to 2.1A (10W)

Scalability
Up to 85 devices can be connected at once using
multiple hubs

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and operation of this product. Note: the contents and the product described are subject to change without notice. To avoid injuries and damage, observe the safety instructions in the user manual.
This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier understanding and location of information relating to the PowerPad15S. Any errors or omissions can be reported using our support ticket system (seeHelp and Support). This way, any issues that are discovered can be acted on quickly and we can update the documentation to reflect this.
Understanding and observing the instructions in this user manual are prerequisites for hazard-free use and safety during operation. This user manual cannot cover all possible applications. If you would like additional information or if problems arise that are not sufficiently addressed in this manual, please ask your distributor or contact us directly using the means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
Always observe the safety instructions in this user manual

3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or minor (reversible) injury.

CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the product and its functions, or to property in its proximity.

3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury. Observe all measures that are marked with the safety alert symbol in order to avoid injury

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3.3. Pictograms
These symbols will be used throughout this documentation to alert to any potential dangers or any actions that must be taken.
Warning Signs

Electrical hazard

Fire Hazard

Mandatory action signs

Read operating instructions

Mandatory regulation

3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and international safety regulations. Modifications to the product could affect safety and render the product non-compliant with relevant safety standards, resulting in injury or damage to the product.
CAUTION
An electric shock or personal injury may occur
Do not modify the product in any way. Do not dismantle the product. Do not open the product

CAUTION
Fire, or personal injury may occur
Do not obstruct air vents on the product. Do not cover the product in or place near combustible material.

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CAUTION
Damage to your product may occur
Do not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the external power supply.
CAUTION
An electric shock or personal injury may occur
Do not use a damaged power cord or plug, or a loose power socket. Do not touch the power plug with wet hands.
Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
Do not short circuit the Power Supply Unit (PSU) supplied with your product. Do not disconnect the power cord while the product is being used. Do not bend or pull the power cord with excessive force.
Do not use a power supply that exceeds the power supply specifications within this manual
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your PowerPad15S.
CAUTION
An electric shock or personal injury may occur
Do not place the power cord near heat sources. Connect the plug only to an earthed socket.

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CAUTION
Damage to your Cambrionix product may occur
Operate the product only in an environment where the ambient temperature is inside the operating temperature range.
Operate the product only in an environment where the relative humidity is inside the operating range.
Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
Do not overload the power socket that your hub is connected to. Insert the power plug all the way into the socket so that it is not loose.
CAUTION
Overloading the brackets may cause failure
The rack brackets for all our products are not designed to be used in a mobile application, bracket failure could occur if the units are not supported fully e.g
Shock during road transport.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub afterwards. As well as a guide for product safety-related information.
The PowerPad15S is intended to be used in an indoor static environment in which the environment falls within the tested specifications to provide charge, sync and management functionality. Please see the physical specifications section of this manual for information on the environment specifications.
4.1. Unpacking your product
When you have received your product, please check the packing slip inside the box to ensure all contents and quantities are correct before opening. This is to avoid retesting and repackaging any items that are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
There will be a label on the hub advising you to read the User manual before use. This will need to be removed before use as it may be covering host ports,
vents etc.

4.2. What's Included
l USB 2.0 Type-A Cable (to provide communication between the host system and hub) l PowerPad15S Hub l 2m Mains power cable (Country specified on order including fuse for the UK plugs) l Power Supply Unit

Part description USB 2.0 Type-A updater cable Power Supply Unit

Part number 200343 200421

Part description UK Power cable US Power cable

200144 200327

Part number

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Part description EU Power cable AUS Power cable IND Power cable

200329 200337 200341

Part number

4.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-Pin Mini-DIN plug. Connect the power cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable to the 100 250 VAC mains power outlet and switch the hub on using the small power switch located adjacent to the power input connector on the hub. When the device is switched on, a red LED next to the power input will be illuminated. The hub is now ready to charge attached devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of damage. If any damage is found, replace the damaged cord before further use.

4.4. Connecting to a Host
Once the power is connected, connect the PowerPad15S to your host system using a USB 2.0 Type-A cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be available during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the device can draw up to 2.1A whilst transferring data.
4.5. Charging
Your PowerPad15S will allow your device to charge at the maximum rate possible up to 2.1A. The way that charging takes place is the PowerPad15S will provide the device with a capability to charge and the devices USB charging controller will determine the maximum amount of charge it wants to draw down.
Although a maximum charge rate of 2.1A is possible, the device itself determines the exact rate and as such you may not see the maximum amount of charging on every device type that is connected.
4.6. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also options that can handle both tasks. Be sure to verify a cable's abilities before purchasing it and select a cable which can handle the speeds and power transfer that you require. We would advise using the cable that was provided with the device to connect to our hubs.
4.7. Registration
You may register your product at www.cambrionix.com/product-registration

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4.8. Help and Support
FAQs and help can be found on the Help page here l www.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here l https://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here l www.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This can be found on the Device Information Plate which is either on the underside or back of the unit.
Providing serial and Purchase order numbers, can help identify your specific product and speed up the process.

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5. Using your PowerPad15S
In this section, you can find information using your hub in charge or sync application. You can also find information on managing your hub, changing port modes, connecting multiple hubs to one host and using Cambrionix Software.
5.0.1 Fan Behaviour
Your PowerPad15S has an inbuilt fan used to cool the product when internal temperatures rise above a set threshold. On power up the fan will spin for approximately a second before turning off. The temperature at which the fan should begin to cool the device is 55 °C, the fan will be at max speed when the internal temperature reaches 65. Once the PowerPad15S is below internal temperature of 55 the fan will switch off.
5.1. Using without connecting to a host
When the Hub is switched on and is not connected to a local host computer it is automatically configured to charge devices using its intelligent charging algorithm. Connect the devices to be charged to any of the available ports (not the Host Port) using USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for each attached device. Charging at the optimum rate (up to 2.1A) specified by the manufacturer will commence once profiling is complete. Depending on the state of charge of the device attached, this may take tens of seconds.
5.2. Using when connected to a host
5.2.1 Connecting the Hub to a host computer
Connect the PowerPad15S to your host system using a USB 2.0 Type-A cable. Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host.
5.2.2 Charging
When the Host Port is connected to a local computer, the hub defaults to Sync mode and charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed USB3 specifications. If the attached device complies with USB-IF Battery Charging specification BC1.2 and supports Charging Downstream Port (CDP), the hub can provide high-speed charging at 1.5A. If the connected device does not comply with BC1.2, the charge current will be limited to 500 mA in compliance with USB specifications.
If you wish to limit the charging to your devices whilst connected to your host system then you can disable CDP. You can disable CDP through Internal hub settings either by going through the advanced settings and turning "Sync charge" off or through the API and disabling it via code. For example, the instructions would be below using the command line.
The CLI commands for turning off the sync charge options, with a 1 or 0 per port.

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settings_unlock settings_reset settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 reboot

This can also be done via the API if this is easier. Just supply that string (joined with \n) like:

cbrxapi.cbrx_connection_set(handle, "Settings", "settings_unlock\nsettings_reset\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0\nreboot")

Note that settings_reset clears any previous settings, so if you need to retain something else, it would be better to issue settings_display first, which gives you the entire settings which you can then modify and re-issue in entirity.
5.2.3 Data Transfer
If you wish to transfer data, change applications, restore or update your mobile device, a data connection to a local host computer is required. The Cambrionix API and software is compatible with macOS®, WindowsTM and Linux® operating systems and can transfer data between these operating systems and many mobile operating systems such as iOSTM and AndroidTM.
In order to transfer data, connect the host port to your local (host) computer using a USB 2.0 Type-A compliant cable. Any devices connected to the hub will now appear as if they were connected to the host computer's USB port.

5.2.4 Communication Interface and Protocol
The PowerPad15S appears as a virtual COM port (VCP). On Microsoft WindowsTM, the system will appear as a COM port, the COM port number can be found in device manager. On macOS®, a device file is created in the / directory. S is an alpha-numeric serial string unique to each device

/dev/tty.usbserial S

Devices incorporate a USB to UART converter IC from FTDI International. On Windows 7 or later, a driver may automatically be installed (if Windows is configured to download drivers from the internet automatically). If this is not the case, or if a Mac® or Linux® platform is used, the driver may be downloaded from www.ftdichip.com. The VCP drivers are required. For Linux® or Mac computers, the default OS drivers should be used.
The default communications settings are as below, ANSI terminal emulation should be selected.

Communication setting Number of bits per second (baud) Number of data bits

Value 115200 8

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Parity Number of stop bits Flow control

Communication setting

Value None 1 None

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5.3. Scalability
If you wish to synchronise more devices, multiple hubs can be connected to allow more devices to be managed from a single host computer simultaneously.
To daisy-chain multiple hubs, each hub needs to be connected to mains power individually, and the first hub in the chain should be connected to the local computer through the hub's "host port". The host port of the next hub in the daisy-chain is then connected to any of the first hub's downstream USB ports. More hubs are added in the same way.
Using this daisy-chain approach, a maximum of four additional hubs can be linked. Alternatively, a star topology can be used, which allows up to 85 devices to be synced from a single computer. In this arrangement, the first hub is attached in the same way, connecting the hubs host port to the computer's USB port. After that, five additional hubs can be attached to the downstream USB ports of the first hubs by their host ports as shown below.
For more information on endpoints, connecting multiple devices and calculating how many devices you can connect to your host system please see our technical note on endpoints.

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5.4. Managing Ports & Your PowerPad15S
Each port on your PowerPad15S can be managed either individually, or all together. You can turn the ports off and on, change the port mode, or change various other settings applicable to the PowerPad15S more information can be found in the LiveViewer section under Internal hub settings. This can be done through LiveViewer, the CLI or by connecting to the hub via the API.
5.4.1 Port Modes

Charge Sync Biased Off

Turn specific ports or the whole hub to charge only mode (no data connection, hub emulates an OEM charger)
Turn specific ports or the whole hub to sync mode
Detect the presence of a device but it will not sync or charge it
Turn specific ports on or off or switch the whole hub on or off (no power and no data channels open, mimics unplugging the device)

5.4.2 Switching port modes
You can switch between port modes by using LiveViewer, the CLI or by connecting to the hub via the API. If you switch a port off then this will stop any connection taking place to the USB device and would mimic unplugging the USB device completely from the host system.
If you are in Sync mode and then switch to Charge mode the USB device will disconnect briefly whilst the profiling process takes place. Once the profiling has taken place, and a charging profile is selected, the device will then draw a charge rate, which will be defined by the charging controller within the USB device. The charging profile will limit the maximum amount that the device is able to draw.
If you are in Off or Charge mode and switch to Sync mode the USB device will disconnect briefly whilst a data connection is opened, the USB device will then become available to the host as if the USB device is connected directly to the host, and will be able to sync data at a maximum rate of 480 Mbps. The PowerPad15S will also charge the device whilst connected. It is impossible to have a data connection to a USB device without any power negotiating, you can reduce the charging rates available by disabling CDP (Charging downstream port).
You can disable CDP through Internal hub settings either by going through the hub settings and turning "Sync charge" off or through the API and disabling it via code. For example, using the command line, the instructions would be as below.

settings_unlock settings_set sync_chrg 0000000000000000

5.4.3 Charging Profiles
To ensure attached devices charge at their optimum rate, our smart USB hubs come with the below intelligent charging profiles built in:

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0 Intelligent charging algorithm which will select a profile 1-6 1 2.1A (Apple) 2 BC1.2 Standard (this covers the majority of AndroidTM phones and other devices) 3 Samsung 4 2.1A (Profile 1 but with a longer timeout) 5 1.0A (Typically used by Apple) 6 2.4A (Typically used by Apple)
5.4.4 Firmware
The firmware can be kept up to date using our LiveViewer software. As part of delivering an easy user experience, our LiveViewer application is now a set-and-forget solution. The LiveViewer application will discover your USB hub's firmware and present an update for you.
To update the firmware, first, go to the firmware section of LiveViewer. Here you can see the available Firmware versions to install to the hub.
The current firmware version on the hub is displayed in the firmware section alongside the hub's name. This will appear red if a newer version is available or green if it is the most up to date.

To install the firmware onto the hub click the hub(s) connected that you want to update, the latest firmware will be automatically selected, if you wish to change the firmware version you are updating

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to then this can also be done. Once selected press the update button at the top and the update will commence.
CAUTION
Your PowerPad15S may not function correctly
Do not downgrade firmware onto a new product
CAUTION
Your Cambrionix Firmware may get corrupted
Do not interrupt the Firmware update process. Do not disconnect the power during the update process.
CAUTION
Your Cambrionix Hub may not be visible or become unresponsive
If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to
the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link. https://www.cambrionix.com/firmware
CAUTION
A new version may be available
Ensure you have the latest version of Firmware installed on your hub. These updates will often contain new features, fixes for bugs and performance improvements

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5.5. Software
Cambrionix provides interfaces by which the Hub can be monitored and managed:
l LiveViewer l Cambrionix Connect l Cambrionix API l Command Line Instructions
LiveViewer or Cambrionix Connect can use the API to interact with the devices through a user-friendly application, or the API can be used to provide other protocols that send translated string commands. The PowerPad15S uses string commands to communicate with the host system. These can be sent via the virtual serial port of the PowerPad15S directly,
There are different channels for both our LiveViewer application and the API. The channels are Beta and Release. We would recommend using the release version of both the API and LiveViewer.
We will push bug fixes and updates through Beta before it is merged into the Release version. If you have found a bug that we have a fix for, the Beta releases may already have addressed these and implemented fixes.
5.5.1 Installing Software
Cambrionix has software that can be used to manage the devices and your hub using different host systems. This section has instructions and information on using our software on three of the most popular host systems.
Our software is available to download from www.cambrionix.com/software, you will find software available for WindowsTM, Mac® and Linux® Systems.
Linux® OS systems tested with our software are Ubuntu 18.04 LTS or Debian 9; some other OS versions based on the two mentioned will work. Some different Linux® OS versions may work, but we dont test against other distributions.
To install on Mac® and WindowsTM systems, download the install files from the above link, once downloaded run the install process and dialogue boxes will help you through installation and initial set-up.
For Linux® systems, download the install files from the website at the above link. Once downloaded, you can either install it from the desktop GUI or the command line via:
sudo apt install ./
after this command you will need to enter the file name that has just been downloaded from our website.
5.5.2 LiveViewer
LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer . Once downloaded and installed on the host computer, LiveViewer allows you to switch the ports on and off

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and set the port mode. LiveViewer's home page shows the hubs available, by selecting a hub you can obtain the following information about all the ports:
· Status (Attached/disconnected) · Mode (Charge/Sync/Off) · Profile (Charging profile) · Duration (How long the device has been attached) · End time (Time the battery reaches a threshold (full) level) · Current (Quick charge current in mA) · Energy (Present energy rate)
Tick boxes adjacent to each port symbol allow that port mode to be changed when the "enable port controls" is selected. LiveViewer shows the hub rail voltages, time since switched on, total current and power, and temperature. Further details on LiveViewer are available on our website. www.cambrionix.com/products/liveviewer
Internal hub settings
Within your hub, there are some specific controllable settings called 'internal hub settings'. These are a variety of different settings for your PowerPad15S.
You can navigate to the Internal hub settings by opening LiveViewer and selecting the hub you want to connect to. Once you have chosen the connected hub, navigate to the below icon on the top right of the screen from LiveViewer or Connect

Once you have pressed this you will be taken to the Internal hub settings section where you can view and change the Internal hub settings, including reverting back to default factory settings.

Setting name

Description

Default value

Friendly Name

Define the friendly name for this device. Limit of 31 characters. This name will appear in the device's system information if set.

Empty

Attach Threshold (mA)

The attach threshold is the device current (mA) level at which the

hub can determine that a device (iPhone etc.) has been attached to

a port. The attach threshold may need to be increased if the device

(iPhone etc.) is connected to a Cambrionix port with a cable which includes an LED or other electronics. It may also need to be

increased if you are using a device (iPhone etc.) with a 3rd party

sled/holder/case (such as a barcode scanner or battery pack) which

contains electronics or charging pass-through

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Setting name

Description

Default value

Charged Threshold (mA)

The charged threshold is used to determine if the device is probably

charged. If the drawn power goes below this mark for 2 minutes, then we set a charged flag

100

Temperature Max (°C)

Sets Maximum temperature before the shut-down of ports

Remap Ports Change the ordering of the ports from the default

Sequential order

Default Profiles

Change the default profile for specific ports. Use 0 for default operation

Ports On

Configure which ports to be always powered regardless of attach status. This must only be used in conjunction with a default profile

Off

Sync Charge Enable CDP* on a per port basis

Alt Sync Charge

Enable alternative method CDP* to support some hardware. This has no effect if Sync Charge for that port is disabled.

Display Mode Change display mode for hubs that have extended LEDs

Current (mA)

Flags

Change various flags

None selected

Stagger (ms)

Introduce a delay between ports turning on when either host is detected or mode is switched to Sync. 0-9999ms

3000

Stagger_offset (ms)

An additional delay to add before starting the staggered process. 09999ms

*Charging Downstream Port (CDP) Being enabled means that a port is capable of transferring data and charging the device at the same time with a higher current than just data syncing alone. With CDP enabled the hub can supply up to 1.5A
If you disable CDP you will receive the notification "This Hub has the Charge Downstream Port UCS mode disabled. This could limit the maximum current seen on some ports." This notification is there to ensure you havent turned this off by accident and can still have the highest charge available.
There is more information on the Internal hub settings and how to manage them in our CLI manual. which can be found at the link here.

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CAUTION
A new version may be available
Ensure you have the latest version of LiveViewer installed on your host system. These updates will often contain new features, fixes for bugs and performance improvements
5.5.3 Cambrionix API
The Cambrionix API allows you to monitor and control each port in detail and to integrate these functions into your own workflow processes. The API comprises a daemon (which is a program running in the background) that can be downloaded from www.cambrionix.com/products/api and installed on the host machine. Port information and control can be provided through the API. Calls are sent as a request to the API to "Get" port, device or Hub information, or "Set" port functions. A library of sample code is downloaded along with the API from the following link www.cambrionix.com/products/api and can be found within the program files under 'examples'. These can help you integrate many of these functions into your process work-flow alongside the complete user manual.
CAUTION
A new version may be available
Ensure you have the latest version of API installed on your host system. These updates will often contain new features, fixes for bugs and performance improvements
5.5.4 Updating Software
By using LiveViewer you will be able to automatically download and install the most up to date software (LiveViewer and the Cambrionix API)
By going into the settings section on the left-hand side of LiveViewer, you can navigate to the general tab, and under this can see the options for keeping both LiveViewer and the API up to date.

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By default LiveViewer will check for updates regularly or, if you prefer, you can change to a manual update selection. You can also select which version of the software you would like to use between the Beta or Release options. You can also select historic versions of the API and LiveViewer to install.
When you have some software updates available, you can select install now to begin the installation process; a progress bar will appear to show the installation status. From this bar, you can also view the release notes for the version of the software you are looking at.
5.5.5 Removing Software
If you wish to uninstall the software (Cambrionix LiveViewer, Cambrionix API and the Cambrionix Recorder Service) from your host system, the following steps can do this.
WindowsTM
To remove the software from a WindowsTM system, you can do so by going into "Add or remove programs" finding the software you wish to remove, selecting it and pressing "uninstall"
macOS®
To remove the software from a macOS® system, locate the application in the Finder, drag the application to the Trash, or select the application and choose File > Move to Trash. You may be asked to enter the name and password of an administrator account on your Mac®. Then to completely delete the application, choose Finder > Empty Trash.
Alternatively, use the below instructions.

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sudo /Library/Cambrionix/ApiService/bin/CambrionixApiService --remove sudo /Library/Cambrionix/ApiService/bin/CambrionixRecorderService --remove

Linux®
To remove software on Linux® there are two options.
The first is to use the Software centre, then either the list of installed applications or the search bar to find the software you wish to remove. Once you have selected the application, click on the remove button and you will be prompted for a password, enter the password and the software will be removed.
The second way you can remove software is by using the command line. All you need to do is to use the command in the following fashion:
sudo apt remove program_name

Variable program_name

Description The file name of the program including any version numbers

You'll be asked to enter your account password. When you enter it, nothing is visible on the screen. You will need to confirm removal, it will ask for your confirmation, press the enter key or Y key: Keep in mind that you'll have to use the exact package name in the apt remove command otherwise, it will show `unable to locate package error`. You can type the first few letters of the program you want to uninstall, and then hit the tab key. It will show all the installed packages that match those letters at the beginning of their names.
5.5.6 Command Line Instructions (CLI)
Command Line Instructions can be used to control and monitor the functions of the hub and attached devices. To use the command-line interface a serial terminal emulator must be installed on the host computer. Examples include PuTTy, Serial, ZTerm, and Minicom. If you would like more information, please look at our more in-depth information here: www.cambrionix.com/cli
Two example commands can be seen below, you can use these commands to check hub information and health.

Command system health

Action Show hardware and firmware information Show voltages, temperatures, errors and boot flag

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5.6. Cleaning your PowerPad15S
Cleaning the product is generally not required, although in some instances it may be necessary if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the module during operation or storage.
CAUTION
Electric shock or personal injury may occur
If there is a dirt/ spillage over a ventilation slot, external data/ power connector or product aperture, please remove power from the unit without
touching the liquid and seek advise before reapplying power
l Ensure that the product is switched off and the power cord is removed from the product. Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result
l Wipe the product with a clean, dry and soft cloth. Do not use detergents which contain alcohol, solvent or surface-active agents. Do not spray water or detergent directly onto the product
l Mildly dampen a soft and dry cloth in water and wring thoroughly to clean the product as required
l Dry the product thoroughly once the cleaning has finished l Reconnect the power cord and use your product as advised once cleaning is complete

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6. Product Specifications
The PowerPad15S is manufactured in the UK
6.1. Input Power Requirements

Input Voltage (V) Input Current (A) Input Connector

12 15 4-Pin Mini-DIN

6.2. Output Power

Output Voltage (V) Output Voltage Tolerance (%) Output Current, Max per Port (A) Output Power, Max per Port (W) Output Power, Total (W)

6.3. Rail value limits

Five volt rail Max (V) Five volt rail Min (V) Twelve volt rail Max (V) Twelve volt rail Min (V)

6.4. Physical specifications

Upstream connector type Downstream connector type Maximum Downstream Data Speed per Port (Mbps) Ambient Operating Temperature range °C Relative, non-condensing, humidity operating range (%) Dimensions WxDxH (mm) Weight (kg) Number of Downstream ports

PowerPad15S

5 +/-5 2.1 10 163.8
5.58 4.5 14.5 9.59
USB 2.0 Type-A USB 2.0 Type-A 480 0-35 5 - 95 199 x 73 x 42 1.5 15
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Ports Lifetime
Standard USB connections have a minimum rated lifetime of 1,500 cycles of insertion and removal. USB-C receptacles have a minimum rated lifetime of 10,000 cycles of insertion and removal. This is an industry-standard.
One thing you can do to prolong the lifetime of the ports on your PowerPad15S is to use "sacrificial cables" in between the hub and your charging cables so when you repeatedly connect/ disconnect you are only going to wear the cables rather than the hub.
6.5. Packaged information

Boxed Dimensions WxDxH (m)

0.47 x 0.12 x 0.31

6.6. Consumables and Placing Orders
Below is a list of any Consumable products you may require for your PowerPad15S including the cables you will require to connect devices to the hub.

Cables

USB 2.0 Type-A

If you require any spare parts, such as the power cable or USB 2.0 Type-A cable, these can be ordered by quoting the product part number and the spare part number (available from the Getting Started section).
These can be ordered from the reseller or solution partner you purchased your PowerPad15S from, or from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you can learn about the local vendors and distributors that can assist you and find their contact information.

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6.7. Hub Architecture
Below is a diagram of the internal architecture for the PowerPad15S.

Fig

Description

1 This is the external physical port number
This is present if this component is connected to an internal hub, if 2 it is present the number represents the port number on the internal
hub

Background colour

Description
An External physical port you can connect a USB device to The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any other components which includes expansion ports and internal chips

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6.8. Power Supply
Input Voltage (V)
PowerPad15S

100-240

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Input Current @ 115VAC (A) Input Current @ 230VAC (A) Input Frequency (Hz) Input Connector Output Voltage, Max (V) Output Current, Max (A) Output Power, Max (W) Output Connector Dimensions WxDxH (mm)
*-V is connected to AC input ground.

4 2 50-60 C14 12 15 180 4-Pin Mini-DIN 210 x 85 x 46

Function

+Vo

-Vo

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7. Troubleshooting
If you experience any issues with your PowerPad15S; please try the following troubleshooting steps, if the issue is not addressed in this section, please get in touch with your local vendor or Cambrionix. To contact Cambrionix Support please see Help and Support.
7.1. Common troubleshooting tips
Some tips and information to check first.
l If you directly connect the same device to the port the hub is in, does it appear to the OS. l If you plug a device (phone, USB stick) into the hub, does it appear to the OS (device manager/
system info etc.). l Try switching the cables with ones that are working/ use cable from a hub that is working.
7.2. Logging through LiveViewer
If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour, to see in more detail what is happening. To get logs of the behaviour use the following steps to get a zip file of the logs.
1. Open LiveViewer (if this is not already downloaded, then go onto our website and download both the API and LiveViewer) www.cambrionix.com/software
2. Once in LiveViewer, on the left-hand side of the screen, select the settings section. 3. Once in the settings section, select the API tab. 4. In the API section click the "cog" button on the right hand side of the local API 5. Click the "select all" tick box and then the save button. 6. After this is enabled, use the hub in a way that causes the issue you are seeing. 7. Wait for the issue to occur, i.e. device disconnects. 8. Make a note of the time and date that the issue occurs then go back to the API page in
LiveViewer, and press the zip logs. 9. Once you have the logs un-tick the "select all" box and save your settings. 10. Send the logs to us for us to take a look at.
The API keeps a maximum of 20 logs at 256Mb each, so the latest one is usually smaller. If a crash occurs, you would see a smaller log file and the next instance of API shuffles the existing ones
7.3. Hardware Failure
If the Hardware fails the LEDs can flash in a pattern to determine the type of failure. The power LED will flash the pattern if no LEDs are present on the downstream ports.
The unit will blink four times, followed by eight long or short flashes, which then repeat. The flashes are a number in binary which match a number in our error code list.
i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100.
7.4. Device connection
If you are seeing any device connection issues please read through the following trouble shooting steps to see if this resolves the observed behaviour.

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Device issues when updating
We have found that during updates on some devices the connection can be dropped or lost on the device, this is due to devices going in and out of the bootloader and requiring different power levels. In most instances disabling CDP and changing the ports to always be on has resolved this issue for our customers.
You can disable CDP through Internal hub settings either by going through the advanced settings and turning "Sync charge" off or through the API and disabling it via code. For example, the instructions would be below using the command line.
settings_unlock settings_set sync_chrg 0000000000000000
You can set the ports to always be on through Internal hub settings through the advanced settings and turning "Ports On" settings to always on for each port. When you set the port to always be on you will need to set a default profile on each port for when the port(s). There is a desription for each profile within LiveViewer or Cambrionix Connect.
Unstable device connection
Some devices can have unstable connections with your host system through the PowerPad15S. We have only observed this behaviour in a very few amount of devices, disabling CDP and setting the ports to always be on has resolved all issues and the connections are stable.
You can disable CDP through Internal hub settings either by going through the advanced settings and turning "Sync charge" off or through the API and disabling it via code. For example, using the command line, the instructions would be as below.
settings_unlock settings_set sync_chrg 0000000000000000
You can set the ports to always be on through Internal hub settings through the advanced settings and turning "Ports On" settings to always on for each port. When you set the port to always be on you will need to set a default profile on each port for when the port(s). There is a description for each profile within LiveViewer or Cambrionix Connect.
Battery information for Android
If you are observing an issue displaying battery information on Android devices ensure firstly you have ADB tool installed and open then try these things in order.
1. Check that developer options are enabled on the android device, and then that USB debugging is also enabled.
2. If you have done this step and it still does not work, go to Developer Options and click `Revoke USB debugging authorisations'. Unplug the cable and reconnect.

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3. If this still doesn't work, turn off the developer options at the top, re-enable it, and re-enable `USB Debugging'.
4. You can get detailed info directly from ADB at each step to diagnose things:
adb.exe shell dumpsys battery # Use -s SERIAL_NUMBER as first options if you have more than 1 Android attached
Unknown devices
Sometimes, within Liveviewer and device manager, the connected device may show up as an unknown device.
This can be due to the host system needing to be trusted on the device. This can be done on the device itself on the initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in the host system. This limitation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question.
For Apple devices there is a setting called "USB accessories" which can be activated, Once activated it will reduce the amount of times a device will need to be unlocked/ trusted. More information can be found at the link https://support.apple.com/en-gb/HT208857.
Cannot connect any more devices
Sometimes, you may reach the endpoint limit of your USB controller and this may stop you from being able to attach any more devices to your host system.
You can create more space is to change connections from USB3 to USB2. You can change the connection by disabling USB3 in the BIOS on startup.
A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to USB2.
7.5. Hub connection issues
If you there are issues with the hub and connecting to your host system, please see below troubleshooting solutions.
Hub not connecting to host
If you see that the PowerPad15S is not connecting to the host system, one of the issues may be caused by the USB drivers on your host system not being up to date. It is good practice to ensure you have the latest drivers and updates installed on your host system, which is usually handled by the OS, but sometimes may require an update directly from the USB host controllers manufacturer, which will be found on their website.
USB drivers required are FTDI drivers, which can be found on the site https://ftdichip.com/drivers/.

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Cannot access the COM port
You may get an error message stating "COM (and then a number) could not be opened (Access is denied)".
This is because an application has control over the COM port that the hub is connected to, and no subsequent application can access the hub. To resolve this, you will need to close any other applications that are using the COM port before trying to use the COM port.
7.6. Using with a headless system
If you are using a headless system with no GUI, then and you require to enable logging for support issues, you can use the following command to create the logging cfg file manually:

echo

*=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg

Then after re-producing the problem, you can zip the logs from the folder
/var/log/cambrionix
You may delete the file below when you are finished with it.
/etc/opt/cambrionix/cambrionix.log.cfg
7.7. Software troubleshooting
Some users have noted that the API can cause a high level of CPU usage. This can sometimes be linked to the API recorder service. If you are finding this and you are not using it then we would recommend to uninstall it from your system entirely. Information on how to uninstall programs can be found in the Removing Software section.
Firmware Update
If you have older hardware with Firmware version number lower than 1.83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the latest version of Firmware using the Command Line Updater which can be downloaded and installed from the following link. https://www.cambrionix.com/firmware

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8. Disposal
Disposal of Old Electrical & Electrical Equipment (Applicable in the European Union and other European countries with separate collection systems)
This product is subject to Directive 2012/19/EU of the European Parliament and the Council of the European Union on the waste electrical and electronic equipment (WEEE), and in jurisdictions adopting that Directive, is marked as being put on the market after August 12, 2005, and should not be disposed of as unsorted municipal waste. Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements.
Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT".

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9. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the Help and Support section.
9.1. What if my order arrives with an issue?
l If you have received your order in a damaged box and/or the product has physical damage please contact Cambrionix Customer Support or your distribution partner. Please provide photos of the damaged box and/or product when contacting Customer support.
l If an item in your order does not have physical damage but is not functioning properly or will not power on, please contact Customer Support or your distribution partner and provide as much information as possible and including any steps followed to troubleshoot internally.
l Please include photos of the damaged box and product when contacting Customer Support.
Note: If you have received your order in a damaged box and the damage was indicated to the courier, please provide us with a copy of the delivery note detailing this.
9.2. What happens after I have requested a Return?
l If you have not purchased the Product(s) direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process.
l Once you have notified Cambrionix of your return, Cambrionix will arrange for the collection of the product(s), or provide instructions and details for you to return the product direct.
l When returning your product(s), please only send back the items that were advised through the support process.
l Return your product(s) in the original packaging where you can. Where original packaging is not available, use suitable packing methods, which will ensure that the product cannot be subject to impact damage. i.e. double-walled cardboard box with 50mm of soft material.
l Product(s) not returned in their original condition may result in additional costs, please refer to the warranty and terms section on our website.
l Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix notified you otherwise.
l When contacting us about returning a product please provide the following information. - Collection Address - Weights and Dimensions WxDxH (m) of shipment - Preferred collection date and time. - Product serial number(s) (this can be found on a label on the rear or underside of the unit) - Purchase order number(s)

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10. Compliance and Standards
l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l Housed within a UL94-VO specification fire enclosure l RoHS Compliant l Independently safety tested by the Underwriters Laboratory (UL) under file #E346549

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11. Terms and Conditions
The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions, the document can be downloaded and viewed using the following link.
https://downloads.cambrionix.com/documentation/en/Cambrionix-Terms-and-Conditions.pdf

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Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other protected names and or symbols of third-party companies not related in any way to Cambrionix. Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to which this manual applies by the third-party company in question.
Cambrionix hereby acknowledges that all trademarks, registered trademarks, service marks, and other protected names and /or symbols contained in this manual and related documents are the property of their respective holders
"Mac® and macOS® are trademarks of Apple Inc., registered in the U.S. and other countries and regions."
"Intel® and the Intel logo are trademarks of Intel Corporation or its subsidiaries."
"ThunderboltTM and the Thunderbolt logo are trademarks of Intel Corporation or its subsidiaries."
"AndroidTM is a trademark of Google LLC"
"ChromebookTM is a trademark of Google LLC."
"iOSTM is a trademark or registered trademark of Apple Inc,in the US and other countries and is used under license."
"Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries"
" MicrosoftTM and Microsoft WindowsTM are trademarks of the Microsoft group of companies."
"Cambrionix® and the logo are trademarks of Cambrionix Limited."

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Cambrionix Patents

Title
Syncing and Charging Port CAMBRIONIX CAMBRIONIX VERY INTELLIGENT... MOD IT DS MOD IT MOD IT MOD IT MOD IT MOD IT MOD IT MOD IT MOD IT MOD IT DS MOD IT MM MOD IT STACK MOD IT DS MOD IT DS MOD IT DS MOD IT DS MOD IT DS MOD IT MOD IT MM MOD IT MM MOD IT MM MOD IT MM

Link

Application Number Grant Number

GB2489429 UK00002646615

1105081.2 2646615

2489429 00002646615

UK00002646617 2646617

00002646617

GB2591233 eSearch 90079186690001 90079186690002 90079186690003 90079186690004 90079186690005 90079186690006
6077253 3a2f8b88e935
6077254 6077255 2a6ebe915fe9

6089600 007918669 007918669-0001 007918669-0002 007918669-0003 007918669-0004 007918669-0005 007918669-0006 195761 30202007995X 30202007994Y 30202007993P 6077253 202012311 195759 329440-001 29/735,477 6077254 6077255 202012310 195758 329441-001

6089600 007918669 90079186690001 90079186690002 90079186690003 90079186690004 90079186690005 90079186690006 195761 30202007995X 30202007994Y 30202007993P 6077253 202012311 195759
D936,001 6077254 6077255 202012310

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Title
MOD IT MM MOD IT MOD IT STACK MOD IT STACK MOD IT STACK MOD IT DS LUGS MOD IT MM MOD IT DS LUGS MOD IT STACK MOD IT

Link
6077256 6077257 081a4b9c69eb
6089601 6089602 6089603 6089604 6089605

Application Number Grant Number

29/735,479 6077256 6077257 202012312 29/735,475 6089601 6089602 6089603 6089604 6089605

6077256 6077257 202012312 D936,000 6089601 6089602 6089603 6089604 6089605

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Cambrionix Limited The Maurice Wilkes Building
Cowley Road Cambridge CB4 0DS
United Kingdom
+44 (0) 1223 755520 enquiries@cambrionix.com
www.cambrionix.com
Cambrionix Ltd is a company registered in England and Wales with the company number 06210854

References

madbuild