Phomemo M02 Pro Mini Printer Quick Start Guide
01. Packing List
- Printer (1 unit)
- Power cord (1 unit)
- Paper holder baffle (1 unit)
- Printing paper (1 roll)
- Manual (1 unit)
02. Machine Description
Description of the Phomemo M02 Pro Mini Printer components and indicators.
Components:
- Paper outlet
- Power button
- Type-C port
- Reset button
- Cover opening button
Power Indicator Status:
| Lighting Form | Description |
|---|---|
| Slow flashing | Power on/printing normally /charging completed |
| Quick flashing | Charging |
| Off | Insufficient battery / out of paper / overheating, Shut down/charge completed |
2.1 Precautions
- Use 5V 2A input for charging; mobile phone power adapter recommended.
- Connect USB cable to power adapter before charging. Gently insert/unplug cable.
- Unplug charging cable after charging is complete.
- Do not use or charge in high temperature, high humidity, smoky, or dusty environments (e.g., bathroom, steam room, near open flame).
- Improper charging may damage the print head.
- Do not touch the print head to prevent scalding.
- The tearing blade is sharp; handle with care.
- If the machine malfunctions, insert the reset hole to restart.
2.2 Battery Warning Instructions
- Do not disassemble, hit, squeeze, or throw the battery into fire.
- Do not reuse if severe swelling occurs.
- Do not place in high temperature environments or use after soaking in water.
- Risk of explosion if battery is replaced with the wrong type. Dispose of used batteries according to instructions.
- If using a power adapter, ensure it meets safety standards or has CCC certification.
03. APP Download Method
Search for "Phomemo" in your device's app store and download/install it.
- For Apple devices: Search "Phomemo" in the Apple App Store, click to download and install.
- For Android devices: Search "Phomemo" in the Google App Store, click to download and install.
04. App Connection Method
- Charge the printer for the first use. Press and hold the power button for about 3 seconds to turn it on.
- Connect the machine:
- Method 1: Turn on phone Bluetooth, open Phomemo APP, click the icon in the upper right corner of the main interface, select "M02 pro" from the list to connect.
- Method 2: After startup, double-click the power button to print a QR code. Scan the code within the Phomemo APP to connect.
Tip: View usage tutorials in the APP for video-guided connection.
05. How to Replace the Printing Paper
- Open the top cover.
- Remove the adjuster on the right side.
- Load the printing paper.
- Install the adjuster on the right side.
- Place the printing paper into the paper compartment and close the top cover.
Tip: To distinguish the front and back of printing paper:
- Scratch the paper firmly with your fingernail; install with the color side up.
- Ensure the smooth surface faces up and aligns with the printing port.
06. Warranty Description
100% warranty within 1 year.
Despite strict testing, damage may occur during transport. If the printer has any issues, contact Phomemo support. They offer a quick response and professional solutions. If problems persist, a free replacement will be provided.
07. After-sales Information
Contact Phomemo support for assistance:
- WhatsApp: +86 13928088284 / +86 15338193665
- Skype: Phomemo Team-Jessie / Phomemo Team-Helen
- Customer Service Phone (US only): +1 855 957 5321
- Service Time: Mon-Fri 9AM-5PM (EST)
- Email: support@phomemo.com
- Official Website: www.phomemo.com
Search for "Phomemo" to access the printer operation guide.
08. Warranty Card
This section contains fields for user and product information, and maintenance records. It includes sections for:
- User Info (Name, Sex, Phone, Address)
- Product Info (Purchase date, Product order number, Product Serial Number)
- Requirements of return/replacement/repair (Reason description, Failure condition, Handling situation)
- Maintenance records (Maintenance ticket number, Maintenance person, Delivery date)
- Product certification (Inspector, Delivery date)
09. Phomemo Official Printing Paper Types
- Tri-proof thermo-sensitive paper: Bisphenol-A free, scratch-resistant, image retention up to 7-10 years.
- Colored paper: Bisphenol-A free, available in yellow, pink, blue, image retention up to 5 years.
- Adhesive paper: Bisphenol-A free, adhesive on one side for direct pasting, image retention up to 10 years.
- Semi-permeable/transparent thermo-sensitive film: Bisphenol-A free, waterproof, oil-proof, scratch-resistant, excellent photo effect, image retention up to 15 years.
Note: These are official Phomemo consumables. Using non-official consumables may void the warranty.
10. Specific Function Operation Guidelines
10.1 Print Images Operation Guidelines
- Select "Print Images" in the Phomemo APP.
- Add photos to print.
- Adjust the picture in the work area (change, modify, adjust brightness, contrast, rotate, crop).
- Choose printing density: Fine, Medium, Thick, Dedicated.
- Select the "Print" button to complete printing.
Tip: View operating tutorials in the APP.
10.2 Label Workshop Operation Guidelines
10.2.1 Categories and Functions of Label Workshop:
| Category | Sub-type | Printable Width of Label |
|---|---|---|
| Home storage | Food classification in refrigerator/expiration reminder mark, wardrobe storage box classification mark, kitchen utensil classification mark, bedding classification mark, family medicine box classification mark, common item classification mark, folder classification mark, etc. | 15mm, 25mm |
| Exquisite life | Hot and cold distinction mark, snack date/component mark, etc. | |
| Creative decoration | Gift creative stickers, photo album date/decorative stickers, item name stickers, hand account decoration stickers | |
| Maternal and child label | Baby medicine classification mark, baby food mark, baby common item classification mark, baby stock classification mark, etc. | |
| Medicine box identification | Labels for internal medicines for reducing fire, cooling and fever; labels for conventional colds; antibacterial internal medicines; repetitive tool labels; disposable tool labels; anti-inflammatory and disinfectant external application labels; other internal medicine labels, etc. |
10.2.2 Function Introduction
Use the "Label Workshop" function in the Phomemo APP to create custom labels (15mm or 25mm width).
10.2.3 Operation Method
- In the "function area", design your label.
- Select "Print" or "Save" in the "editing area". View historical records in "History".
Features:
- Select border: Insert a border into the editing area.
- Insert text: Add and edit text content; font and alignment are optional.
- Insert sticker: Add stickers for decoration.
- Label settings: Select label length, width, and alignment.
Tip: View usage tutorials in the APP.
10.3 Graphic Operation Guidelines
Access a library of hand-drawn materials for personalized editing.
- Select "Graphic" in the Phomemo APP.
- Click any graphic to enter the editing area.
- In the "Functional Area", add text, tables, images, stickers, and QR codes. Edited content appears in the "Editing Area".
Features:
- Text: Insert and edit text; font and alignment are optional.
- Table: Insert and edit tables.
- Image: Insert pictures for editing or printing.
- Emoji: Insert emojis.
- QR code: Enter text to generate a QR code.
After editing, click the [print icon] in the upper right corner to print.
Tip: View operating tutorials in the APP.
10.4 Windows Application Document Printing Operation Guidelines
Select "Print Web" in the Phomemo APP. Enter a web address and click the print button on the page to print web content.
Tip: View operating tutorials in the APP.
11. Common Problems and Solutions
| Problem | Reason | Solution |
|---|---|---|
| Half margin of page printed | 1. The paper roll holder is not installed correctly 2. The machine print head cannot rebound | Reinstall according to paper roll adapter instructions. Press the print head to rebound. |
| Machine can't be charged | 1. Can't charge 2. The charger is heated 3. Unable to activate | Connect the machine, check battery capacity in Bluetooth connection settings. Use a 5V 2A charging cable; charging takes 2-5 hours. Avoid leaving the battery uncharged for long periods (approx. 3 months) to prevent natural discharge and activation failure. |
| Machine indicator flashes fast | 1. The battery is less than 10% | The indicator light flashes quickly. Charge for half an hour and then turn on. |
| No response after long-pressing the power button | 1. The machine has no power | Charge the machine (half an hour) and then turn it on. |
| Upper and lower covers are stuck when opening | 1. The upper and lower covers of the new machine have a running-in period 2. The machine has foreign objects | Open and close the covers a few times. Open the paper compartment and clean the inner compartment (use medical alcohol). |
| Cannot connect to machine's Bluetooth | 1. Mobile phone Bluetooth is not turned on 2. APP can't find the machine 3. Mobile phone positioning permission is not turned on | Turn on phone Bluetooth manually. Ensure the machine is turned on. Double-click the printer power button to print QR code, then scan it in the Phomemo APP. For Android phones, enable location permission. |
| The machine doesn't print | 1. No words on the paper 2. System bug 3. There are black bars | The paper roll is loaded upside down (printing side should face up). Restart the phone. The paper is too big and jammed; remove some paper. |
| Paper jam when printing | 1. The paper roll is loose and jammed 2. The machine has foreign objects | Reinstall the paper roll; ensure it's pulled to the paper outlet. Remove paper roll support, manually wind the roll, then reinstall; or place the roll directly to print. Open paper compartment and clean with medical alcohol. |
| APP shows the printer is out of paper | 1. No paper 2. The sensor cannot recognize 3. System bug | Reinstall paper roll; pull it to the paper outlet. Clean the paper sensor with an alcohol-swabbed cotton swab. Uninstall and reinstall the APP. |
| Printing succeeded, but the paper printed has no content | 1. The paper roll is loaded upside down 2. The paper roll holder is not installed correctly 3. Paper roll expansion hole 4. The machine box cover is not in place 5. Low power | Take out the paper roll, scratch firmly with a fingernail, and install with the color side up. Reinstall the paper roll holder. Take out the paper roll, cut off wrinkled parts, and reinstall. Ensure the machine cover is closed tightly. Charge the machine. |
| Missing printing | 1. Paper roll has been left in air for a long time | Unused paper rolls should be stored in sealed bags/boxes. Damp paper rolls or those left in the machine/air for extended periods may cause missing prints. |
| Printed font is different from edit font | 1. When printing the same content with different mobile phones, the fonts are different | Font differences can occur due to different phone models and OS versions. Set the phone's system font as the default. |
| Faded font on paper roll | Improper use and preservation | Edit records before printing. Avoid using oil-based pens or gel pens on printed paper. Ambient factors (temperature, humidity, alcohol, sweat, hand sanitizer) can affect fading. Store printed surfaces away from other surfaces or bags. If sticking is needed, use official adhesive-backed paper. Alkaline adhesives may accelerate fading. Store paper in a dry environment, avoiding light. |
12. FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with Class B digital device limits per Part 15 of FCC Rules, designed for reasonable protection against harmful interference in residential installations. It generates, uses, and radiates radio frequency energy. If it causes harmful interference to radio or TV reception, try correcting it by:
- Reorienting or relocating the receiving antenna.
- Increasing the separation between the equipment and receiver.
- Connecting the equipment to an outlet on a different circuit than the receiver.
- Consulting the dealer or an experienced radio/TV technician.
RF warning statement: The device has been evaluated to meet general RF exposure requirements and can be used in portable exposure conditions without restriction.
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