Firmware Update Instruction User's Guide

Overview

Firmware update tool is an application used to update monitor firmware.

Pre-requisites for firmware update

1. Connect the monitor to a power source, during the firmware update process.

2. NOTE: Ensure that all other video cables between the monitor and the computer are unplugged.

   Connect the supplied Thunderbolt™ 4 passive cable between the monitor and your computer. Do not use any other device between this connection.

   If you are not using a Thunderbolt™ 4-equipped computer, use the supplied DisplayPort or HDMI cable to connect the monitor and computer, and then connect the supplied USB Type-A to USB Type-C cable from your computer to the USB-C upstream port of the monitor.

NOTE: Ensure that other USB cables and USB devices between the monitor and the computer are unplugged.

NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that only one display is connected while conducting firmware update.

NOTE: It is recommended to update the firmware with a notebook as the monitor screen may go blank during the firmware update process.

NOTE: Please disconnect the monitor when upgrading Docking firmware.

NOTE: For faster firmware update, use Thunderbolt™ 4 connection to the monitor if it is available. Ensure to select “Always Connect” in Thunderbolt™ software.

3. Exit Dell Display Manager (DDM) and Dell Color Management applications before conducting firmware update.

NOTE: Do not unplug the cables till the updating process is complete.

NOTE: Ensure to disable sleep mode before you launch the firmware update.

NOTE: Update one monitor at a time. Do not conduct firmware update on multiple monitors at a given time.

Updating the firmware

1. Double-click the ISP icon ?.

   NOTE: Allow Firmware Updater.exe to make changes to your devices if "User Account Control” dialog pops up. It may require User to enter administrator password.

2. Initializing for device status.
3. The utility loads the firmware file automatically. Or, you can select your file manually by clicking [...] and navigate to the UPG firmware file.

   NOTE: Update takes up to 15 minutes. Do not power off or disconnect cable while updating.

4. Click Update. The utility will start updating the new firmware.

   NOTE: Update takes up to 15 minutes. Do not power off or disconnect cable while updating.

   NOTE: The monitor screen may blank and only show update progress bar while updating. Please wait and don't close the Monitor Firmware Update Utility.

   NOTE: If you experience problems during or after the update, refer to Troubleshooting.

5. Once update is complete, follow the on-screen instructions to re-start your monitor.

   NOTE: To complete update, turn off the monitor and unplug both the USB and power cables, then replug the power cable and restart the monitor.

Troubleshooting