Totem Osprey Electric Mountain Bike - Owner's Manual

Thank You!

From everyone at TotemUSA, we would like to extend a sincere thank you for choosing Totem. We are committed to our customers' satisfaction with our products. We pride ourselves on providing an excellent customer experience from the day of purchase throughout the life of the product. If you have any questions, comments, or concerns about your Totem electric bike, please reach out to us directly at support@totemusa.com.

Updates and General Information

For the latest updated manual for your Totem Osprey mountain bike, please visit: https://www.totemusa.com/customer-support

General Warning

Bicycling involves risk of injury and damage. By choosing to ride an electric bicycle, you assume the responsibility for that risk. This manual provides general guidelines for safe and responsible riding and proper use and maintenance. Seek additional information about general bicycle safety and local rules and regulations regarding the use of this product on public roadways and trails. Failure to adhere to guidelines for proper use and maintenance could increase the risk of injury and reduce the product's lifespan.

A Special Note for Parents

Parents or guardians are responsible for the activities and safety of their minor child. This includes ensuring the electric bicycle is properly fitted, in good repair, and safe operating condition. It is crucial that both parent and child learn and understand the safe operation of the electric bicycle, as well as applicable local motor vehicle, bicycle, and traffic laws, and common-sense rules of safe and responsible bicycling. Please read this entire manual and review its warnings and operating procedures with your child before they ride the electric bicycle.

This Owner's Manual Includes:

• Getting Started – Unboxing and Assembly
• Battery Installation & Safety
• Electric Function
• Display Function & Troubleshooting
• Proper Maintenance
• Warranty Registration & Return Policy
• Customer Support

Unboxing & Assembly

Your new Totem electric bike ships 85% assembled. Proper assembly, set-up, and safety checks are vital for your safety. The included multi-tool facilitates assembly and adjustment.

Please hold onto the original packaging for the first two weeks to ensure satisfaction with your purchase. TotemUSA will pay for return shipping but does not provide empty boxes for returns. The original packaging is engineered for the bike and can be reused for shipping.

Step 1: Unpack Components

With the bike removed from the box, remove all protective packaging, foam, cardboard inserts, and zip-ties. Locate the two small boxes containing parts: one with the charger, and the other with the pedals, multi-tool, and manual.

Step 2: Attach Handlebars

Attach the handlebars by first removing the locking plate's Allen screws.

[Image description: A hand using a hex key to loosen screws on the handlebar stem.]

Step 3: Mount and Align Handlebars

Mount and align the handlebars evenly both vertically and horizontally, then tighten the four screws.

[Image description: A hand using a hex key to tighten screws on the handlebar clamp, showing the handlebars positioned horizontally.]

Step 4: Install Front Wheel

Install the front wheel using the quick-release clasp on the fork. Adjust tension by turning clockwise to tighten and counter-clockwise to loosen. Carefully align the disc brake rotor into the caliper. For more tips on disc brake adjustment, visit the website.

[Image description: Close-up of the front wheel hub and fork, showing the quick-release lever and the disc brake rotor being aligned with the caliper.]

Step 5: Install Pedals

IMPORTANT: The right side pedal threads clockwise into the pedal crank, and the left side pedal threads counter-clockwise. Failure to install the left side pedal correctly will result in stripped threads on the left side pedal crank.

[Image description: A hand screwing a pedal into the crank arm. The pedal is labeled "Prowheel".]

Step 6: Inflate Tires

The maximum tire pressure for the Osprey mountain bike is 40 PSI. Proper tire pressure affects performance and mileage and should be checked regularly. Failure to inflate tires properly can lead to flat tires and potential injury.

Step 7: Adjust Seat-Post Height and Saddle

Adjust the seat-post height and saddle using the swing-clasps. Refer to the information below regarding proper rider fit and stand-over height.

Rider Fit

Correct rider fit is essential for cycling safety, performance, and comfort. Achieving the correct fit requires experience, skill, and special tools.

Stand-over Height

Stand-over height is the distance from the ground to the top of the bicycle's frame where your crotch would be when straddling the bike. To check, straddle the bike wearing riding shoes and bounce vigorously on your heels. If your crotch touches the frame, the bike is too big and unsafe.

Saddle Position

Correct saddle adjustment is vital for performance and comfort. The primary adjustment is Up and Down, using the swing clasp on the seat-post. Forward and Backward adjustment is also possible but not usually required.

Checking Correct Saddle Height:

• Sit on the saddle.
• Place one heel on a pedal.
• Rotate the crank until the pedal with your heel is in the lowest position.
• Check leg extension: Your leg should be slightly bent. If nearly straight, lower the saddle. If bent more than 30 degrees, raise the saddle. Fine-tune while riding for comfort.

WARNING: Ensure the seat is set between the Minimum Insertion and Maximum Extension marks. Extension beyond these marks risks damaging the bike and causing injury.

WARNING: After any saddle adjustment, ensure the saddle is properly and securely tightened before riding. A loose clamp can cause damage and loss of control.

Battery Installation & Safety

The battery for your Totem Osprey electric mountain bike is integrated into the frame with a cover plate and a locking key for anti-theft. The keys are not for starting the bike.

[Image description: The removable battery pack is shown, labeled "BATTERY". A "CHARGING PORT" is indicated. Below is the "BATTERY COVER".]

[Image description: Two close-up views of the bike frame showing where the battery is inserted and secured.]

Safety

Lithium-ion batteries contain high energy content and can be flammable. Handle and store them carefully. Avoid temperatures below 15°F (-9.4°C) and above 140°F (60°C). Avoid mechanical stress like dropping. Avoid moisture; remove the battery before washing the bike. Never open the battery's plastic housing, as this voids the warranty.

Charging

The battery ships partially charged. Charge in a dry location at room temperature. For best practice, fully discharge then fully charge. The charger has over-current protection. The LED is red during charging and green when fully charged. Remove the battery once charged; do not leave it connected unattended for long periods. Charging time is typically up to 6 hours from zero to 100%.

Distance

Total range depends on many variables: environmental factors (road surface, terrain, temperature, wind) and rider variables (weight, posture). Bike factors like tire tread, gear shifting, and pedal assist level also influence range.

Lifespan

Battery lifespan is affected by charging habits, workload, temperature, and age. Initial charges may last longer, but capacity gradually decreases over time. Lithium-ion batteries degrade even when not in use.

Storage & Transport

Store batteries in dry, well-ventilated areas away from heat sources or flammable materials. Avoid direct sunlight. For long-term storage, maintain a 50% charge. Storing fully charged or discharged decreases battery life. Remove the battery from the bike for transport.

Additional batteries and chargers are available at www.totemusa.com. Dispose of old batteries at a recycling facility.

Electric Function and Display

The Totem Osprey offers three modes: manual pedaling, Pedal Assist Mode (five levels of motorized assistance), and Walk Assistance Mode (low power assist for walking the bike).

Display Function

The bike is equipped with a Vinka DS20 BlueTooth LCD Smart Display with an IP65 waterproof rating. It shows current speed, pedal assist level, battery status, total mileage, average speed, maximum speed, pedaling cadence, and trip odometer by cycling through the "Mode" button (i).

[Image description: The Vinka DS20 display shows speed (25.4 km/h), assist level (BOOST), battery status (bars), and trip distance (120.0 km). Buttons are labeled POWER, +, -, MODE (i), and WALK.]

Controls:

• Power Button: Turns the electric bike on and off.
• Plus (+) and Minus (-) Buttons: Cycle through menus, change settings, and adjust pedal assistance levels.
• Mode (i) Button: Alternates between different values and functions on the main screen.
• Walk Button: Activates Walk Assistance Mode.

Start Up - Power ON

Hold the power button to turn on the bike. Hold it again to turn off. The system automatically shuts off after 5 minutes of inactivity.

Pedal Assist Selection

Pedal Assist levels can be changed using the + or - buttons. There are 5 levels, with Level 1 offering the least assistance and Level 5 offering the most. Level 0 provides traditional pedaling without assistance.

TRIP, ODO, AVG, MAX, CAD Modes

Tap the Mode (i) button to cycle through modes:

• ODO: Total distance traveled.
• AVG: Average speed.
• MAX: Maximum speed reached.
• CAD: Pedaling cadence.
• TRIP: Distance traveled for one trip.

Note: In TRIP mode, holding the MODE button resets the TRIP information to zero.

Display Brightness

Hold the + button to increase or decrease the display's backlight intensity (5 levels).

Walk Assistance Mode

To use Walk Assistance Mode, press the Mode (i) button once, then press and hold the "Walk" button. The bike will provide low power assist to help walk the bike. The display will show an icon of a person walking.

Settings

The display's Settings mode allows configuration of various options. To enter Settings mode, hold the Mode (i) and Minus (-) buttons simultaneously. To exit, hold the Mode (i) button again.

[Diagram description: A flow chart showing navigation through settings: LCD back light, calibration RD/IGH, calibration FD, display soft version, display boot version, controller soft version, controller boot version. Arrows indicate cycling through menus with + or - buttons.]

BLG - LCD Backlight

This feature allows you to choose the intensity of the backlight, with 5 levels available.

[Image description: The Vinka DS20 display shows "23.2 km/h" and "L5" indicating backlight level 5.]

Other settings include Display Boot Version, Display Software Version, Controller Boot Version, and Controller Software Version. These settings should not be changed.

Connectivity, Troubleshooting & Maintenance

Bluetooth Connectivity & Vinka Life App

The Vinka DS20 display can pair with the Vinka Life app via Bluetooth and GPS. The app acts as a secondary display showing speed, distance, cadence, and battery status, and can be used for route tracking with a map feature. More details are available at www.totemusa.com.

Troubleshooting

For assistance, contact the TotemUSA Support Team. A comprehensive FAQ and troubleshooting guide are available on the website.

Error Codes

The smart display communicates error codes to the controller, indicated by a wrench icon and a code on the display. Safety mechanisms may disable electric functions. If a gear icon and error code appear, contact support or visit the website for the troubleshooting guide.

Maintenance

It is advisable to fine-tune the bike upon arrival. Tires ship partially inflated and must be inflated to the proper PSI before the first ride. Proper tire pressure is crucial for safety and performance.

Storing bicycles indoors prolongs their life. Exposure to elements diminishes electrical systems, chains, brakes, and paint. Riding in wet/dirty conditions requires more frequent cleaning and service.

Before Each Ride:

• Check tire pressure (front and rear).
• Inspect tire tread for debris.
• Check quick-release adjustment points on handlebars and seat post for tightness.
• Verify front and rear brakes engage fully.
• Visually inspect the bicycle chain for proper lubrication. Avoid WD-40; use proper bike chain lubricants.

Monthly Maintenance:

• Wipe the bike frame with a cloth to remove dirt and debris.
• Inspect for signs of wear, loose screws, or cracks.
• Clean the chain, chainring, and rear sprockets with a brush, rag, and degreaser, then re-grease.
• Check tire spokes for looseness.
• Rotate each wheel to ensure it spins true and without wobbling.
• Ensure all connection points are securely tightened.

Annually:

• Check the bike for corrosion and rust.
• Inspect brake system cables and pads/discs; replace as needed.
• Inspect tire tread for uneven wear and dry-rotting; replace as needed.
• Clean, degrease, and lubricate the chain and sprockets.
• Remove rust or corrosion from metal parts using a wire brush.
• Check and re-grease bearings in the pedal crank.
• Check all connection points and accessories for signs of wear.

TotemUSA Warranty & Return Policy

Congratulations on your Totem electric bike purchase! TotemUSA strives for 100% customer satisfaction and offers support throughout the product's life.

Totem Warranty Periods:

• Frame & Fork: Lifetime Warranty
• Battery: 1 Year Warranty
• Motor: 2 Year Warranty
• Display: 2 Year Warranty
• Wearable Parts (Tires, Tubes, Brakes): 30 days from delivery

Warranty Registration

Register your bike within 30 days of delivery at www.totemusa.com. Provide original order details, retailer, order number, model, and serial number (usually found on the bottom bracket or motor).

First Things First – Did Your Bike Arrive in Good Condition?

TotemUSA has engineered packaging to withstand shipping. The packaging is approved by shipping experts for durability. Please retain original packaging for two weeks to ensure satisfaction. TotemUSA covers return shipping but does not provide empty boxes for returns.

Shipping Damage

Inspect the bike upon arrival for shipping damage within 14 days of delivery. Report loose parts, paint scratches, dents, or missing components due to packaging damage. Contact support@totemusa.com with clear photos of the damage and packaging.

TotemUSA will arrange repair or replacement based on the extent of damage (major vs. minor). Minor damage may receive a replacement part; major mechanical damage may result in a full bike replacement.

Assembly and Test Riding

Once confident the bike arrived in good condition, proceed with assembly and test riding. Customers are encouraged to take advantage of a free tune-up offer.

In the First Two Weeks

Ride the bike extensively to test its capabilities against your standards and typical riding conditions. This is crucial for evaluating performance.

Manufacturer's Defects

Totem bikes are tested before delivery. If you suspect a manufacturer's defect, contact TotemUSA with a detailed description, photos, or videos. Distinguish between shipping damage and defects. Minor defects (e.g., display, battery) may be user-replaceable. TotemUSA is committed to prompt and professional resolution.

User Error

Damage caused by user error is not covered. Safety is paramount. Cycling involves risks, amplified by electric motors. Wear appropriate safety equipment, use proper lighting, and use hand signals. Damage from accidents, negligence, or misunderstanding traffic regulations (e.g., incorrect pedal installation, motor overheat) constitutes user error. Error codes from the onboard computer will be reviewed for manufacturer's defects.

Refunds

If unsatisfied within 14 days of delivery, TotemUSA offers a full refund. Returns beyond 14 days are subject to a restocking fee ($150-$250) to cover warehousing and reconditioning costs. TotemUSA pays return shipping but does not provide boxes; source your own if original packaging is unavailable. Refunds are processed upon receipt of the returned bike at TotemUSA's office. Include all original components (keys, pedals, multi-tool, charger).

TotemUSA Support Team

Our Support Team is available for any questions or concerns. Contact us via call, text, or email.

Call or Text: 812-807-1570

Email: support@totemusa.com

If a question is not covered in this manual, check the website for the latest updated manual, FAQ, and troubleshooting guides.