Deco BE5000 Whole Home Mesh Wi-Fi 7 System

About This Guide

This guide provides a brief introduction to the BE5000 Whole Home Mesh Wi-Fi 7 System and regulatory information. Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.

Conventions

Disclaimers

Speed/Coverage/Device Quantity Disclaimer: Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

MU-MIMO Disclaimer: Use of MU-MIMO requires clients to also support MU-MIMO.

IoT Compatibility Disclaimer: IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.

Seamless Roaming Disclaimer: Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Appearance

Each Deco has an LED that changes color according to its status, a WPS button, two 2.5 Gbps WAN/LAN ports, a power slot, and a Reset button. See the explanation below:

Tip: The product label can be found at the bottom of the product.

LED Status

• Pulse Yellow: Deco is resetting.
• Solid Yellow: Deco is starting up.
• Pulse Blue: Deco is ready for setup.
• Solid Blue: Deco is setting up.
• Pulse Green: Deco is upgrading firmware.
• Solid Green: Deco is all set up and connected.
• Pulse Red: The satellite Deco is disconnected from the main Deco.
• Solid Red: Deco has an issue.

Ports and Buttons

WPS Button: Press this WPS button, and immediately press the WPS button on your client device to start the WPS process.

Reset Button: Press for 1 second and release to reset Deco to factory default settings. The light changing from pulsing yellow to solid yellow indicates a successful reset.

2x 2.5 Gbps WAN/LAN Ports: For connecting Deco to your modem, the Ethernet outlet, or for other internet services.

Power Slot: For connecting Deco to the power socket via the provided power adapter.

Set Up Your Deco

First, let's start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

Step 1: Get the Deco app

Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.

Step 2: Log in or sign up with TP-Link ID

Open the app and log in with your TP-Link ID. If you don't have a TP-Link ID, create one first.

Note: If you forgot your login password, tap "Forgot Password?". The app will help you reset your password.

Step 3: Select your Deco model

Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.

Step 4: Plug in your Deco

Power off your modem. Connect your Deco to the modem and power them both on. If you don't have a modem, connect your Deco directly to the Ethernet outlet.

Step 5: Wait until Deco's LED pulses blue

Wait until your Deco's LED pulses blue, then your phone/tablet will connect to the Deco's default Wi-Fi automatically.

Step 6: Specify your Deco's location

Select or custom a location for your Deco. The location will be used as the name of your Deco.

Step 7: Connect your Deco to the internet

Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.

Step 8: Create your Wi-Fi network

Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi. Your password must be at least 8 characters.

Step 9: Keep your Deco up-to-date

Set auto update time. This allows your Deco to automatically update to the latest firmware which provides better network experience. If the Deco detects anyone is using the internet at the time, the update will be rescheduled for the next day.

Step 10: Connect to your Wi-Fi network

Connect your phone/tablet to the Deco's Wi-Fi to continue the setup.

Step 11: Setup complete

Your Deco network is now up. You can connect your devices to the Deco network. You can also add more Decos if any.

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco. If problems still exist, contact us: https://www.tp-link.com/support

Common Issues and Solutions

• Q1. What should I do if I fail to configure the main Deco and get stuck on "We couldn't find Deco"? Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM
• Q2. What should I do if I fail to configure the satellite Deco and get stuck on "We couldn't find another Deco"? Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4
• Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection"? Refer to the guide https://www.tp-link.com/support/faq/2239/ Refer to the video https://youtu.be/OSUrGdWH-i0
• Q4. What should I do if my wireless devices cannot connect to Deco? Refer to the guide https://www.tp-link.com/support/faq/2718/
• Q5. What should I do if Deco suddenly lost internet access? Refer to the guide https://www.tp-link.com/support/faq/2428/
• Q6. How can I find a suitable spot for my Deco? Refer to the guide https://www.tp-link.com//support/faq/1446/
• Q7. What can I do if the Deco app isn't working properly? Refer to the guide https://www.tp-link.com/support/faq/1456/

Authentication and Compliance

FCC Compliance Information Statement

Product Name: BE5000 Whole Home Mesh Wi-Fi 7 System

Model Number: Deco BE25

Component Name: I.T.E Power Supply

Model: T120150-2B4

Responsible party: TP-Link USA Corporation

Address: 10 Mauchly, Irvine, CA 92618

Website: http://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2024-05-20

FCC Compliance Information Statement (Power Supply)

Product Name: I.T.E POWER SUPPLY

Model Number: T120150-2B4

Responsible party: TP-Link USA Corporation

Address: 10 Mauchly, Irvine, CA 92618

Website: http://www.tp-link.com/us/

Tel: +1 626 333 0234

Fax: +1 909 527 6804

E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2024-05-20

Canadian Compliance Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 1. l'appareil ne doit pas produire de brouillage; 2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage est susceptible d'en compromettre le fonctionnement.

Caution (Canada)

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; DFS (Dynamic Frequency Selection) products that operate in the bands 5250-5350 MHz, 5470-5600MHz, and 5650-5725MHz.

Avertissement (Canada)

Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; Les produits utilisant la technique d'atténuation DFS (sélection dynamique des fréquences) sur les bandes 5250-5350 MHz, 5470-5600MHz et 5650-5725MHz.

Radiation Exposure Statement (Canada)

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 23cm between the radiator & your body.

Déclaration d'exposition aux radiations (Canada)

Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 23cm de distance entre la source de rayonnement et votre corps.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

Korea Warning Statements

당해 무선설비는 운용중 전파혼신 가능성이 있음.

NCC Notice & BSMI Notice

注意!

取得實驕證明之低功率射頰器材, 非經核準, 公司、商號或使用者均不得倉自變更頰率、加大功率或變更原設計之特性及功能。

低功率射頰器材之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。

前述合法通信,指依電信管理法規定作業之無線電通信。

低功率射頰器材須忍受合法通信或工業、科學及醫療用電波脩射性電機裝備之干擾。

應避免影響附近雷進系統之操作。

Safety Consultation and Precautions

• Please use the original power adapter or only use the power type specified for this product.
• Please unplug the power before cleaning the product. Do not use liquids, spray cleaners, or a damp cloth for cleaning.
• Beware of moisture. Do not spill water or other liquids onto the product.
• Slots and openings are provided for ventilation to ensure reliable operation of the product and prevent overheating. Do not block or cover the openings.
• Do not place the product near heat sources. Unless there is normal ventilation, do not place it in an enclosed space.
• Do not disassemble or repair the product yourself. If the product malfunctions, please contact the manufacturer or agent.

Restricted Substances Statement

Equipment Name: BE5000 Whole Home Mesh Wi-Fi 7 System

Type Designation: Deco BE25

Note 1: "Exceeding 0.1 wt %" and "exceeding 0.01 wt %" indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

Note 2: "○" indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 3: The "—" indicates that the restricted substance corresponds to the exemption.

Product certified according to the rules of the UkrSEPRO system for compliance with regulatory documents and requirements established by the laws of Ukraine.

Safety Information

• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
• Do not use damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended.
• Do not use the device where wireless devices are not allowed.
• Adapter shall be installed near the equipment and shall be easily accessible.
• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don't hesitate to contact us.
• Operating Temperature: 0°C~40°C (32°F~104°F)
• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label

Symbols may vary from products.

Note: The product label can be found at the bottom of the product and its I.T.E. power supply.