Razor EcoSmart Cargo Adult Electric Utility Scooter
Owner's Manual
Introduction
The Razor EcoSmart Cargo is designed for adult users and should be ridden responsibly by mature and responsible riders, exercising caution and respecting applicable laws. This electric utility scooter is a chain-driven model, building on Razor's experience in motorized scooter technology.
Riders must understand the risks associated with any wheeled product and take precautions to minimize risks of falls, impacts, or other problems. Users are responsible for knowing and adhering to local laws regarding scooter use and for assessing and minimizing risks associated with riding conditions such as darkness, fog, rain, snow, ice, or electrical storms. Razor strongly recommends wearing a proper helmet to minimize potential head injuries.
This scooter is recommended for riders aged 18 and older. Riders must respect and adhere to all locally applicable laws and rules.
Safety Warnings
Riding the EcoSmart Cargo presents potential risks. Certain conditions may cause equipment failure. Like any riding product, the EcoSmart Cargo has inherent hazards. Riders must recognize that injury or death can occur even with safety equipment.
Key Safety Points:
- Always check and obey local laws and regulations regarding scooter use.
- Keep away from cars and motor vehicle traffic.
- Parental and adult responsibility and supervision are necessary.
- Not for riders or passengers under 18 years old or heavier than 300 lb (136 kg).
- Do not exceed the maximum rider plus passenger/cargo weight limit of 300 lb (136 kg).
- Keep the product away from small children; it is not a toy.
- Persons with medical conditions that may impair their ability to use the product safely should not use it.
- Do not ride in wet conditions, on slippery surfaces, or in areas with loose debris.
- Do not attempt stunts or tricks.
- Riding at night or in low visibility conditions increases risks. Use lights and additional measures to increase visibility.
- Never use near steps or swimming pools.
- Keep body parts, clothing, and hair away from moving parts and wheels.
- Do not touch the electric motor or brake when in use or immediately after riding.
- Never use headphones or a cell phone while riding.
- Never ride under the influence of drugs or alcohol.
- Never hitch a ride with a vehicle.
- Use caution in the vicinity of pedestrians; use a bell to sound warnings.
- Avoid damaging surfaces like carpet or flooring by riding indoors.
- Always wear proper protective equipment: an approved safety helmet (with chin strap securely buckled), elbow pads, and kneepads. Long-sleeved shirts and long pants are recommended. Always wear athletic shoes with rubber soles and keep shoelaces tied.
Before You Begin
Remove all contents from the box and inspect for any shipping damage. Ensure the power button is turned OFF before assembly or maintenance.
Estimated Assembly and Set-Up Time: Up to 30 minutes (excluding initial charge time). Allow up to 6 hours for charging.
Required Tools: 5 mm Allen Wrench (included), 8/10 mm Wrench (included), Two (2) 13/15 mm Wrenches (included), Phillips Screwdriver (not included).
Box Contents: Electric Scooter, Charger, Owner's Manual, Tools, Basket.
Product I.D. Locations: Bottom of T-tube, Side of Battery Box, Charger, UPC Side of Box.
WARNING: Do not use non-Razor products with your electric scooter, as they may not be compatible and will void the warranty.
Assembly and Set-Up
Attaching the Front Wheel
Required Tools: Two (2) 15 mm Wrenches.
- Remove packing material from the front fork.
- Remove axle nuts and washers from the axle bolt and insert the wheel into the front fork.
- Insert the tab on the safety washers into the hole on the front fork and tighten axle nuts using two 15 mm wrenches.
Attaching the Handlebars
Required Tool: 5 mm Allen Wrench.
- Face handlebars forward with the throttle on the right and brake lever on the left. Depress the push button on the front fork and insert the handlebar stem until the button locks securely into the stem.
- Tighten the collar clamp using a 5 mm Allen wrench.
WARNING: Failure to properly install and tighten the collar clamp may cause loss of control and falls.
Adjusting the Front Seat Height
- Open the quick-release lever on the seat post.
- Slide the seat to the desired position.
- Lock the seat position by closing the quick-release lever.
WARNING: Failure to properly secure the quick-release lever may cause the seat to telescope while riding, leading to loss of control and falls.
Adjusting the Front Seat Position
Required Tool: 10 mm Wrench.
- Using a 10 mm wrench, loosen the two lock nuts below the front seat.
- Adjust seat forward or back to the desired position.
- Tighten the two lock nuts to secure the seat position.
WARNING: Failure to properly secure the lock nuts may cause the seat to move while riding, leading to loss of control and falls.
Inflating the Tires
Tires may lose pressure during shipping. Always inflate tires to the correct PSI before first use. Lower air pressure can result in shorter ride time. Periodically check tires and reinflate as needed.
Use a bicycle-style tire pump equipped for a Schrader-type valve. Inflate tires to the correct PSI indicated on the tire sidewall. Replace the valve cap.
WARNING: Do not use the scooter until tires are inflated to the correct PSI. Failure to do so may damage the scooter and void the warranty.
WARNING: Do not overinflate tires, as this could damage the tires or wheels.
Note: If using a gas station air supply, use very short bursts and ensure the pressure gauge is working. Release excess pressure immediately if overinflated.
Removing the Passenger Seat
Required Tool: Phillips Screwdriver.
- Pull the strap on the passenger seat.
- Open the storage compartment.
- Using a Phillips screwdriver, remove the six screws securing the storage compartment and passenger seat to the rear frame. Remove both and store for future use. Reinstall by reversing steps 1-3.
Note: The passenger seat must be removed before basket installation. The seat and basket cannot be installed simultaneously.
Installing the Basket
Required Tool: 5 mm Allen Wrench.
- Slide the basket hooks under the crossbar on the rear frame.
- Align the hole in the basket with the hole on the rear frame. Insert the washer and bolt through the basket and bracket on the rear frame.
- Using a 5 mm Allen wrench, tighten the bolt until the basket is securely attached.
WARNING: The basket should not be used to carry people or pets.
Charging the Battery
The electric scooter battery may not be fully charged upon purchase. Charge the battery in a clean, dry location away from direct sunlight, flames, or sparks.
- Initial charge time: 6 hours.
- Recharge time: Up to 6 hours. Recommended maximum charging time is 24 hours.
- Always charge the battery immediately after riding.
- Fully charge the battery before storing for extended periods.
- Unplug the charger from the wall outlet when not in use.
- Failure to recharge periodically may result in a battery that will not accept a charge.
- Ensure the power switch is OFF when the product is not in use. Leaving it ON may deplete the battery.
- Run time: Up to 50 minutes of continuous ride time. Run time varies based on conditions.
- Do not charge at or below 32°F (0°C).
Charging Procedure:
- Plug the charger plug into a wall outlet. The charger light should be green.
- Ensure the power button is OFF. Plug the charger into the scooter's charger port. The charger light should turn red during charging and green when charging is complete.
Charger Specifications:
| Model | Voltage (Nominal) Vdc | Capacity (Nominal) Ah | Charge Temperature Range | Operating Temperature Range |
|---|---|---|---|---|
| EcoSmart Cargo | 46.8 | 7.6 | 0° to 40°C (32° to 104°F) | -20° to 40°C (-4° to 122°F) |
WARNING: Use ONLY the recommended charger. Charge batteries under adult supervision. The charger is not a toy. Always disconnect the charger before cleaning the scooter.
The charger should be regularly examined for damage. Do not charge if damaged. Chargers have built-in overcharge protection.
Charging Indicator Lights:
- Wall outlet: Green (standby)
- Wall outlet and unit: Red (charging)
- Wall outlet and unit: Green (charged)
Note: Continue charging even if the light turns green before 6 hours. Battery charge can deplete over time; recharge periodically.
Pre-Ride Checklist
Before each ride, perform the following checks:
- Lights: Check headlight and taillight illumination.
- Brake: Ensure positive braking action. Check that the brake is not rubbing when released. The brake should cut power to the motor when applied.
- Wheels: Inspect for excessive wear.
- Tires: Inspect for wear and check tire pressure. Inflate as needed. Inner tubes can be patched or replaced.
- Frame, Fork and Handlebars: Check for cracks or broken connections. Inspect regularly.
- Hardware/Loose Parts: Ensure all nuts, bolts, and fasteners are secure. Do not ride if the product is damaged.
- Safety Gear: Always wear proper protective equipment (helmet, elbow pads, kneepads). Wear long pants, long-sleeved shirt, and athletic shoes.
- Laws and Regulations: Obey all local laws and regulations.
- Insurance: Check with your insurance company regarding coverage.
- Storage: Store indoors when not in use to protect from UV rays, rain, and elements.
Usage
How to Operate
Do not activate the twist-grip throttle unless you are on the scooter in a safe, outdoor environment. The throttle can be activated as soon as the power button turns the product on.
How to Ride
- Ensure tires are inflated and the battery is charged.
- Move the scooter slightly forward to retract the center stand.
- Turn power ON by pressing the power button (A) for two seconds. The display will light up.
- Sit on the front seat with both feet on the ground on either side of the deck.
- Place both hands on the handlebars.
- Place one foot on the deck plate and twist the throttle (B) with your right hand. Place your other foot on the deck plate once the scooter is in motion. Keep both feet on the deck while in motion.
Headlight and Taillight: Press the light button (C) once to activate the headlight and taillight. Press again to deactivate.
How to Use Passenger Seat
RAZOR RECOMMENDS ADULT PASSENGERS ONLY. Passengers must not interfere with balance or rider control. Passengers should be mature adults who understand these facts.
- Riders controlling the scooter should never sit on the passenger seat while riding.
- Passengers must keep both feet on the foot pegs while the scooter is in motion.
How to Stop
- Release the throttle (B) and apply the brake lever (D) until the scooter comes to a complete stop. Place both feet on the ground to balance.
- Turn the product OFF by pressing the power button (A) for two seconds.
WARNING: The brake can cause skidding. Practice in an open area to familiarize yourself with the brake function. Avoid skidding to a stop, as it can cause loss of control or damage the rear tire. The scooter cuts power to the motor when the brake is applied.
Note: Practice riding only in wide open areas clear from obstacles. Impacting wheels against hard surfaces can damage them.
Changing the Speed Level
Speed levels are controlled on the display. The display is activated when the power is ON. Practice in an open area free from obstacles until familiar with changing speed levels.
- There are five (5) speed levels. The scooter is set to speed level 0 at the factory.
- Higher speed levels result in higher speeds.
To change speed levels:
- Press the top area of the display to increase speed levels (0-5).
- Press the bottom area of the display to decrease speed levels (5-0).
Note: Speed levels reset to 0 each time the electric scooter is powered OFF.
Repair and Maintenance
Turn power button OFF before beginning any repair or maintenance.
- Read instructions.
- Remove charger plug.
- Turn power off.
- Secure the product under repair.
- Exercise caution around exposed parts.
- Contact Razor customer service if unsure about any repair or maintenance.
- Repair and maintenance should be performed by an adult only.
Adjusting the Brake
Required Tool: 5 mm Allen Wrench.
- To adjust brake cable tension, thread the brake lever adjuster in or out 1/4 to 1/2 turn.
- If the brake has too much slack, loosen the rear anchor bolt with a 5 mm Allen wrench, pull the brake cable tight, and re-tighten the bolt. The distance of the brake wire between the cable end and anchor bolt should be between 37 mm and 44 mm.
WARNING: The brake can cause skidding. Practice in an open area to familiarize yourself with the brake function. Avoid skidding to a stop, as it can cause loss of control or damage the rear tire.
Chain and Rear Wheel Replacement
Required Tools: 5 mm Allen Wrench, Phillips Screwdriver, Two (2) 19 mm Wrenches.
- Using a 5 mm Allen wrench, remove the two bolts from the brake caliper. Remove and set aside.
- Using a Phillips screwdriver, remove the four screws from the chain guard. Remove and set aside.
- Using two 19 mm wrenches, loosen the axle nuts.
- Push the chain tensioner down to loosen the chain and remove it from the wheel sprocket and motor sprocket.
- Push downward and remove the wheel.
- Install the new chain or wheel by slipping the chain around the axle. Slide the axle into the frame slots. Slide the chain tensioner onto the rear sprocket and motor sprocket.
- Verify that the chain is properly installed on each sprocket.
- Using two 19 mm wrenches, tighten the axle nuts on both sides of the rear axle.
- Using a Phillips screwdriver, reinstall the chainguard using the four screws.
- Using a 5 mm Allen wrench, reinstall the brake caliper using the two bolts.
Note: Your hands will get greasy during this process.
Repair and Maintenance
Cleaning Your Scooter
Wipe with a damp cloth. Do not use industrial cleaners, solvents, alcohol, or ammonia-based cleaners, as they may damage surfaces or plastic components.
Battery Care and Disposal
Do not store in freezing temperatures. To maintain battery life, refer to the "Charging the Battery" section.
CONTAINS LITHIUM-ION BATTERY PACK. BATTERIES MUST BE RECYCLED.
Dispose of the battery pack in an environmentally safe manner. Do not dispose of in fire. Do not dispose of in household trash. Return exhausted batteries to a federal or state approved lithium-ion battery recycler.
Recycling Lithium-ion Batteries: For information on recycling, call 1-800-822-8837 or visit http://www.call2recycle.org.
Caution: Do not handle damaged lithium-ion batteries.
Charger
Regularly examine the charger for damage. Do not charge if damaged. Use ONLY the recommended charger. Not intended for use at elevations greater than 2000 m above sea level.
Wheels
Wheels and drive system are subject to normal wear. Periodically inspect wheels for excess wear and replace drive train components as required.
Replacement Parts
Replacement parts are available at some Razor retail partners or at www.razor.com.
Repair Centers
For a list of authorized Razor repair centers, check online at www.razor.com.
Troubleshooting Guide
Note: All troubleshooting steps should be performed by an adult only.
| Problem | Possible Cause | Solution |
|---|---|---|
| Scooter does not run | Undercharged battery | Charge the battery. A new battery should have been charged for at least 6 hours before first use and up to 6 hours after each subsequent use. |
| Charger is not working | Check all connectors. Ensure the charger connector is tightly plugged into the charging port and the charger is plugged into the wall. Ensure power flow to the wall outlet is on. Test charger with a voltmeter or have it tested by a Razor authorized service center. | |
| Loose wires or connectors | Check all wires and connectors to ensure they are tight. | |
| Prolonged riding under overloaded conditions or in high temperature weather/environmental conditions | Battery may activate high temperature protection; allow battery to cool down before riding or charging. | |
| Short run time (less than 50 minutes per charge) | Undercharged battery | Charge the battery. A new battery should have been charged for at least 6 hours before first use and up to 6 hours after each subsequent use. Check all wires and connectors. Ensure the battery connector is tightly plugged into the charger connector and the charger is plugged into the wall. Ensure power flow to the wall outlet is on. |
| Battery is old and will not accept full charge | Even with proper care, batteries do not last forever. Average battery life is 1-2 years. Replace only with a Razor replacement battery. | |
| Brake is not adjusted properly | Refer to adjusting the brake instructions on page 11. | |
| Scooter runs sluggishly | Driving conditions are too stressful | Use only on solid, flat, clean, and dry surfaces. |
| Tires are not properly inflated | Refer to instructions on page 5 to properly inflate tires. | |
| Brake rotor is dragging on pads | Use fingers to twist the caliper adjuster in either direction until the rotor is centered between pads. | |
| Brake is not adjusted properly | Refer to adjusting the brake instructions on page 11. | |
| Sometimes the scooter doesn't run, but other times it does | Loose wires or connectors | Check all wires around the motor and all connectors to make sure they are tight. |
| Motor or electrical switch damage | Contact your local Razor authorized service center for diagnosis and repair. | |
| Charger gets warm during use | Normal response to charger use | No action required. This is normal for some chargers and is no cause for concern. |
| Scooter does not stop when applying the brake | Brake is not adjusted properly | Refer to adjusting the brake instructions on page 11. |
| Scooter makes loud noises or grinding sounds | Chain is too dry | Apply a lubricant such as 3-in-1™ or Tri-Flow™ to the chain. |
| Brake rotor is dragging on brake pads | Use fingers to twist the caliper adjuster in either direction until the rotor is centered between pads. |
EcoSmart Cargo Parts
Keep your EcoSmart Cargo running with genuine Razor parts. Visit www.razor.com for spare part availability.
Parts List:
- Handlebar Grip (Right/Left)
- Variable-Speed Twist-Grip Throttle
- Handlebar Stem
- Display
- Brake Lever Assembly
- Collar Clamp
- Headset (Upper/Lower)
- Limiter Cover
- Headlight
- Charger Port
- Front Fork
- Front Wheel
- Front Fender
- Battery 46.8 V 7.6 Ah
- Center Stand
- Control Module
- Battery Tray
- Motor 48 V 1000 W
- Speed Sensor
- Brake Caliper
- Rear Wheel Complete
- Chain
- Chain Guard
- Rear Fender w/Brake/Tail Light
- Chain Tensioner
- Rear Seat
- Quick-Release Seat Lever
- Front Seat w/Post
- Deck Plate
Notice: Insurance
Your insurance policies may not provide coverage for accidents involving the use of this scooter. Contact your insurance company or agent to determine if coverage is provided.
FCC Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
WARNING: Changes or modifications to this product not expressly approved by Razor USA LLC could void the user's authority to operate the equipment.
Warranty
Razor Limited Warranty: The manufacturer warrants this product to be free of manufacturing defects for 90 days from the date of purchase. This Limited Warranty does not cover normal wear and tear, wheels, or damage caused by improper assembly, maintenance, storage, or use of the electric scooter.
This Limited Warranty is void if the product is:
- Used in a manner other than for recreation or transportation.
- Modified in any way.
- Rented.
The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. Razor does not offer an extended warranty.
For your records, save your original sales receipt with this manual and write the serial number below.
Customer Service Contact Information
Visit www.razor.com for replacement parts, product support, and authorized service centers. Have your product I.D. code available for assistance.
Americas: Razor USA LLC, P.O. Box 3610, Cerritos, CA 90703, USA. +1 866 467 2967. customersupport@razorusa.com
United Kingdom and Ireland: Razor USA LLC (UK), Unit 20, Hartnoll Business Centre, Post Hill, Tiverton, Devon EX16 4NG, UK. +44 (0) 120 267 2702. info@razoreu.com
Europe, Middle East, Africa: Razor USA LLC (Europe), Handelsweg 2, 2742 RD Waddinxveen, Netherlands. +44 (0) 120 267 2702. info@razoreu.com
Asia: Razor USA LLC (Asia), P.O. Box 3610, Cerritos, CA 90703, USA. +81 50 7579 6622. info@razor-asia.com
Australia and New Zealand: Razor USA LLC, P.O. Box 4280, Auburn South, VIC 3122, Australia. +1 800 954 354 (AU), +0 800 003 221 (NZ). info@razoranz.com
Imported in Japan by B-PLUS ASIA CORP.: Razor USA LLC, THE RIPSTIK COMPANY, Kurokawa 3-1, Asaoku, Kawasaki, Kanagawa 215-0035 JAPAN. +81 (0) 44 328 9057 Tel, +81 (0) 44 328 9067 Fax. info@razor-asia.com
