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LongPlus Smart Battery Camera User Guide

LongPlus Smart Battery Camera User Guide

Please read the Quick Start Guide carefully before using the product and keep it.
Related tools and documents of product, please download from
www.herospeed.net

Packing list

Camera*1
Bracket*1
Mounting kit*1
USB charging cable *1
Operation instruction*1

Product appearance

Quick start

The wireless smart battery camera supports battery-powered supply and AC-powered supply.

Download and install the App

The wireless smart battery camera supports Android and iOS App. For your best experience, please scan the QR code below, and follow the instruction to complete the user registration.

Add the device

Sign in to App，connect to Wi-Fi and add the device according to the prompts (please bring the device close to the router when configuring)

Power on/off and network configuration

Long press the power button for 3S to power on/off the device.
Double click the power button to enter the network configuration mode after the prompt tone.

When connecting the camera for the first time, use the App and follow the instruction to configure the camera network.

Set up the camera

Click the “Add device” in the App and enter the Wi-Fi network name and password that you want the camera to connect. To ensurea longer distance connection, the camera only supports the 2.4Ghz Wi-Fi with stronger wall penetration capability and does not support Wi-Fi for enterprise-level authentication currently. Please ensure that the entered Wi-Fi meets the requirements. After completion, click “Next Step” to generate the QR code for pairing the camera.
After pressing the camera switch for 6 seconds, the camera will turn on. At this moment, target the camera at the QR code of the mobile App, with a distance of about 20cm (about 7 inches) until the camera emits a “Di” sound, which represents the scanning is succeeded and the pairing is started.
After a while, the camera will give out a prompt sound of a successful connection. At this moment, please set the name for the device on the App and select the location you want to place the device. Click “Done” to complete the pairing

Possible problems with binding:

When you hear the “Wi-Fi Password Error”, please check whether the Wi-Fi password you entered in the App is correct;
When you hear the “Authentication error”, please ensure that your Wi-Fi network is not an enterprise-level network, and the device supports only the network with the security level below WPA-2;
When you hear the “Wi-Fi not found”, please check whether you select or enter the correct Wi-Fi name, and place the device near the Wi-Fi router and ensure that the router is powered on. Please note that 5Ghz Wi-Fi cannot be searched by the device;
When you hear the “Retrieving IP timeout”, it indicates that the number of devices connected to the router in your home is too many to connect more devices. Please remove some of the connected devices that are not commonly used or restart the router to clear the unconnected devices. You may need to contact the router administrator;
When you hear the “Cloud service connection fail”, please check whether your router is connected properly to the external network.
When you hear this error prompt,it is common on the condition of network disconnection or that the selected router in your home is a local area network server. Please ensure that the network connect again.

Install the camera

You can place the camera on a shelf or other surfaces to use, or you can install it on a wall to use.

Select a good spot for your camera

Select a good spot for your camera, please install the camera in a position where its view is not blocked and ensure that it is within the coverage of the Wi-Fi network.

Install the bracket

Screw fixing
Use the drilling tool to punch holes on the wall according to the hole distance of the base. It is recommended to mark the holes on the wall with a pencil before drilling. Screw the expansion nut into the holes on the wall, and then connect the bracket to the expansion nut with screws to complete the fixing.
Fix the camera
Align the bracket screw with the screw hole on the back or bottom of the camera, and then rotate it to the tightened state.
Adjust the angle
Adjust the camera to an appropriate angle, and then tighten the base by rotating it in clockwise direction to fix the angle.

When you need to view the camera with other family members or
friends, you can use this function. Only the administrator whose accounts is bound with the camera for the first time can share and set the device. Other members can only view the live or playbacks of the device.

Find the camera you want to share on the App camera setting page.
Find the button and enter the sharing page.
Click “Camera Sharing”, and a QR code will be generated for sharing.

Charge the camera

App will remind you to charge your camera when the battery is low.
Please use the Micro USB cable to plug into the 5V/1.5A charging adapter to charge the camera. During charging, the camera’s indicator light is solid yellow, and when the camera is fully charged, the indicator light will turn into solid green. It will take 10 hours to fully charge the camera.

Indicator light status

Mode	Status
Working mode	Blue
Sleep mode	off
Charging mode	Yellow
Fully charged mode	Green

Product Specification

Item	specification
Camera lens	Field of view: 110°
Image resolution	Max. 1920×1080
Video bit rate	Adaptive
Storage media	Micro SD card (Up to 128GB)
Battery capacity	5200mAh/6700mAh *
Adapter requirement	5V/1.5A
Size	58×59×89(mm)

Up to six months in standby mode

Firmware upgrade

When you connect your camera through the App, it will prompt you if the latest firmware is available. You can also manually check the firmware upgrade in the setting of the App.

Please make sure that your camera is fully charged or connected to the power adapter before upgrading the firmware please do not cut off the power supply during the upgrading.

FCC warning

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference. (2) this device must accept any interference received,including interference that may cause undesired operation.Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC’ s RF Exposure guidelines, this equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna.

FAQ

Q:Camera permission management: How to invitefamily and friends to use my camera together?
A: Open the App and select your camera on the home page. Click the share button on the home page or the “Share” in the camera settings to enter the sharing page, and then click “Invite ” to generate a QR code.
Your friends can now get some of the access rights by scanning the QR code in your phone.
Q:Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?
A: On Apple devices with iOS13 and above, you need to turn on the “location permission” for the app in the system settings and change it to “allow when using.”
Q:Will the camera show red lights when night vision is activated?
A: The built-in infrared lamp beads make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.
Q:What are the requirements for Wi-Fi?
A: Please use a 2.4GHz wireless network. The device does not support the 5GHz wireless network. Meanwhile, please set the Wi-Fi authentication method to WPA2-PSK or other lower level of security method. A password is required.
Q:How far should the camera be placed from the router?
A: After testing, the Wi-Fi connection distance can normally reach up to 150 meters in the open area. However, the actual situation dependson the strength of Wi-Fi and its surrounding environment (thick walls,electromagnetic devices, large metal objects will all cause interference to the Wi-Fi signals). If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.
Q:What is the maximum length of recording time?
A: If you set the duration as “Auto”, when someone occurs in the view of the camera, it will start recording a video for up to 3 minutes.
Q:How to quickly view videos by category?
A: Click the icon in the upper left corner of the “Library” page to start filtering videos by category . Select the category you want to see and then click “Save” to view the video playbacks.
Q: What should I do when the device is in malfunction?
A: Long press the power button for 3 seconds to restart it. If there is no response, you can remove the rubber plug at the bottom of the camera.
Press the reboot hole with a pointed object to restart the camera.

Documents / Resources

Smart Battery Camera

User Guide · Smart Battery Camera

References

User Manualmanual.tools

Published: December 17, 2021

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

Bruce says:

February 17, 2022 at 7:11 pm
How many long plus security cameras can be added to the app
Bruce asks How many long plus security cameras can be added to the app

Manuals+ clarified question

Question

How many LongPlus security cameras can be added to the app?
Answer

The provided manual for the LongPlus Smart Battery Camera does not specify a hard limit on the total number of cameras that can be added to the LongPlus or LongVision app. However, it does mention that if you encounter a "Retrieving IP timeout" error, it may indicate that the number of devices connected to your home router is too high, which could limit your ability to add more cameras.

For most smart home applications of this type, you can typically add dozens of cameras, but performance will depend on your smartphone's capabilities and your Wi-Fi network's bandwidth. If you are using the LongVision or BitVision software mentioned in the external context, these platforms are designed to support multiple channels for simultaneous playback and monitoring across various locations.

If you are experiencing issues adding more devices, try the following:

Ensure your router can handle the additional IP addresses.

Check that you are using a 2.4GHz Wi-Fi network, as 5GHz is not supported.

Restart your router to clear unconnected or stale device entries.
Read the full Q&A page
Reply
Jose Espinal says:

February 23, 2022 at 2:45 am
I do not receive the confirmation code to complete the registration
Jose Espinal asks I do not receive the confirmation code to complete the registration

Manuals+ clarified question

Question

Why am I not receiving the confirmation code for my LongPlus camera registration?
Answer

While the manual does not provide a specific troubleshooting step for missing registration codes, this is a common issue during the initial App setup. Please try the following steps to resolve the issue:

Check Spam/Junk Folders: Confirmation emails are often filtered by email providers. Check your spam or junk mail folders for an email from LongPlus or Herospeed.

Verify Email Address: Ensure there are no typos in the email address you entered during the registration process.

Resend Code: Wait at least 60 seconds before clicking the "Resend" button in the App.

Try a Different Network: If you are using mobile data, try switching to Wi-Fi (or vice versa) to ensure the request is being sent properly.

Check App Permissions: Ensure the App has the necessary permissions to access your network. For iOS 13 and above, the manual notes that "location permission" must be set to "allow when using" for proper connectivity.

If you still do not receive the code, you may need to contact LongPlus support or visit www.herospeed.net for further technical assistance regarding account services.
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marlene says:

March 19, 2022 at 4:42 pm
I would like to know how to delete videos on my cellphone thank you
je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

marlene asks <em>I would like to know how to delete videos on my cellphone thank you<e/em>
je voudrais savoir comment supprimé les vidéo sur mon cellulaire merci

Manuals+ clarified question

Question

How do I delete videos from the LongPlus camera app on my cellphone?

Answer

While the provided manual does not explicitly list a "delete" button step-by-step, you can manage your recordings through the Library section of the app. Based on the manual's guidance for viewing videos, follow these steps to locate and manage your files:

Open the LongPlus (or LongVision/BitVision) app on your cellphone.

Navigate to the Library page (usually found in the bottom menu).

To find specific videos, you can click the icon in the upper left corner of the Library page to filter by category.

Once you have located the video playback or clip you wish to remove, look for an Edit or Trash Can icon, or long-press on the video thumbnail to reveal deletion options.

If you are trying to clear all footage, you can also format the Micro SD card by going to Device Settings > SD Card, though this will erase all data on the card.

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marlene langlois says:

March 20, 2022 at 11:33 am
I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you
Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

marlene langlois asks <em>I would like to know if I can have the instructions in French on my phone. If so, how do I do it???? Thank you<e/em>
Je voudrais savoir si je peux avoir les instructions en français sur mon téléphone .Si oui comment faire ???? Merci

Manuals+ clarified question

Question

How can I access the LongPlus Smart Battery Camera instructions in French on my phone?

Answer

To access instructions in French on your phone for the LongPlus Smart Battery Camera, you have two primary options:

Use the Mobile App: The camera uses the LongPlus or LongVision app (available on the Google Play Store and Apple App Store). Most modern smart home apps automatically detect your phone's system language. If your phone is set to French, the app interface and its built-in help guides should display in French automatically.

Translate the Online Manual: Since the physical manual provided is in English, you can use your mobile browser (like Chrome or Safari) to view the manual page and use the browser's built-in translation feature to convert the text to French.

Official Support: You can visit the manufacturer's website at www.herospeed.net to check for downloadable PDF versions of the manual in multiple languages.

If you are looking for a specific setting within the app, go to Settings (Paramètres) > Advanced Settings (Paramètres avancés) to see if there is a manual language toggle, though it typically follows the smartphone's global language setting.

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Logan says:

April 11, 2022 at 7:19 pm
Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.
Logan asks Love the long plus security battery camera, however we need to change it from military time to standard time. Need to know how to do this immediately,. Thank you for your prompt response to this matter.

Manuals+ clarified question

Question

How do I change the time format from military time to standard time on the LongPlus Smart Battery Camera?
Answer

To change the time format for your LongPlus Smart Battery Camera, you will need to access the settings within the mobile application (LongPlus or LongVision). While the provided manual does not explicitly list a "Time Format" toggle, this setting is typically found in the following location within the app:

Open the LongPlus App on your smartphone.

Select your camera from the home screen to enter the live view.

Tap the Settings icon (usually a gear icon in the top right corner).

Look for Advanced Setting or Device Information/Settings.

Check under Time Setting or Time Zone. There is usually a toggle or selection for Time Format where you can switch from 24-Hour to 12-Hour (Standard) time.

If you do not see this option, ensure your camera's firmware is up to date by going to Settings > Firmware Info. If the option remains missing, the time format may be syncing directly from your smartphone's system settings; ensure your phone itself is set to 12-hour time.
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Judy says:

April 14, 2022 at 4:06 pm
recharged my batteries and now all it will do is beep
Judy asks recharged my batteries and now all it will do is beep

Manuals+ clarified question

Question

Why is my LongPlus Smart Battery Camera beeping after recharging the batteries?
Answer

If your camera is beeping after a recharge, it may be in a specific mode or experiencing a malfunction. Based on the LongPlus Smart Battery Camera manual, please try the following steps:

Check the Power State: Long press the power button for 3 seconds to ensure the device is powered on. A prompt tone usually precedes network configuration modes.

Restart the Device: If the camera is unresponsive and continues to beep, long press the power button for 3 seconds to restart it.

Perform a Hard Reset: If a standard restart does not work, remove the rubber plug at the bottom of the camera. Use a pointed object to press the reboot hole (Reset button) to restart the camera.

Verify Indicator Light: Check the LED indicator. A solid green light indicates it is fully charged, while blue indicates working mode.

Re-enter Pairing Mode: If the beeping is a repetitive prompt tone, the camera may have lost its connection. Double-click the power button to enter network configuration mode and use the App to re-sync the camera.
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Linda K King says:

May 14, 2022 at 3:00 pm
I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.
Linda K King asks I can not figure out how to get past the the user & private agreement. when I try to touch agree & continue it says please read & check the agree to user agreement & privacy agreement first. But i see nothing on those pages to check.

Manuals+ clarified question

Question

How do I accept the user and privacy agreement in the LongPlus app?
Answer

When setting up the LongPlus app, you must check a small box to acknowledge the User Agreement and Privacy Policy before the "Agree & Continue" button will function. If you do not see a checkbox on the main screen, please try the following steps:

Look for a small circle: There is usually a small, unselected circle or square located just to the left of the text that says "I have read and agree to the User Agreement and Privacy Policy." You must tap this circle to fill it (usually with a checkmark or color) before proceeding.

Scroll to the bottom: If the app has opened the actual text of the agreement, you may need to scroll all the way to the bottom of the document for the "Agree" button or checkbox to become active.

Check for Dark Mode issues: Sometimes, if your phone is in "Dark Mode," the checkbox may be difficult to see against the background. Try temporarily switching your phone to Light Mode to see if the interface element appears.

Permissions: Ensure you have allowed the necessary permissions. As noted in the FAQ, iOS users may need to ensure "location permission" is set to "allow when using" for the app to function correctly during setup.

Once the box is checked, the "Agree & Continue" button should allow you to proceed to the user registration and device pairing steps.

Note: The manual indicates that for the best experience, you should scan the QR code provided in the 'Quick Start' section (Page 5) to ensure you have the official version of the app.

If the issue persists, you can try restarting the app or your mobile device.

For further assistance, you can visit www.herospeed.net, which is the manufacturer's support site listed in your manual.

Quick Tip: If the camera itself is malfunctioning during this process, you can restart it by long-pressing the power button for 3 seconds or using a pointed object in the reboot hole located under the rubber plug at the bottom of the camera.

Disclosed Uncertainty: The specific visual layout of the app's agreement screen is not detailed in the provided manual text, so these steps are based on standard app registration troubleshooting for this product line.

Related Manual Section: Quick Start Guide - Download and install the App (Page 5).

Related Manual Section: FAQ - What should I do when the device is in malfunction? (Page 20).

Related Manual Section: FAQ - Why doesn't the Wi-Fi name appear when I connect to Wi-Fi? (Page 19).

Related Manual Section: Product appearance (Page 3).

Related Manual Section: Set up the camera (Page 7).

Related Manual Section: Power on/off and network configuration (Page 6).

Related Manual Section: Charge the camera (Page 16).

Related Manual Section: Indicator light status (Page 16).

Related Manual Section: Product specification (Page 17).

Related Manual Section: Firmware upgrade (Page 17).

Related Manual Section: FCC warning (Page 18).

Related Manual Section: FAQ (Page 19).

Related Manual Section: FAQ (Page 20).

Related Manual Section: Packing list (Page 2).

Related Manual Section: Quick Start Guide (Page 1).

Related Manual Section: Quick start (Page 5).

Related Manual Section: Set up the camera (Page 8).

Related Manual Section: Set up the camera (Page 9).

Related Manual Section: Possible problems with binding: (Page 10).

Related Manual Section: Install the camera (Page 10).

Related Manual Section: (1) Select a good spot for your camera (Page 11).

Related Manual Section: (2) Install the bracket (Page 11).

Related Manual Section: 2) Fix the camera (Page 12).

Related Manual Section: 3)Adjust the angle (Page 12).

Related Manual Section: Share the camera (Page 13).

Related Manual Section: 2) Click "Camera Sharing", and a QR code will be generated for sharing. (Page 15).
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Alain Girard says:

May 20, 2022 at 2:26 pm
HI
I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
Is it possible to obtain such instructions and/or user manual.
Thanks
Alain Girard asks HI
I purchased a smart Battery Camera model:R2A serial no:AICBES1A77Z2479 and I am not able to find any instruction in french.
Is it possible to obtain such instructions and/or user manual.
Thanks

Manuals+ clarified question

Question

Where can I find the French user manual for the LongPlus Smart Battery Camera model R2A?
Answer

Currently, the official documentation provided for the LongPlus Smart Battery Camera (Model R2A) is primarily available in English. To obtain a French version of the manual, you can try the following resources:

Official Website: Visit www.herospeed.net, which is the manufacturer's site listed in the guide for related tools and documents.

Mobile Application: Download the LongPlus or BitVision app (available on the App Store and Google Play). These apps often include localized instructions and help menus in French based on your smartphone's language settings.

Contact Support: You may reach out to Herospeed Technology Limited via their website to request a PDF version of the manual in French.

If you need help with specific steps like network configuration or installation, please let us know, and we can provide translated instructions for those sections.
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Reply
Debbie says:

September 3, 2022 at 3:07 am
I can’t get notifications on my phone from the camera
Debbie asks I can't get notifications on my phone from the camera

Manuals+ clarified question

Question

How do I fix missing phone notifications for my LongPlus Smart Battery Camera?
Answer

If you are not receiving notifications from your LongPlus Smart Battery Camera, please check the following settings:

App Permissions: Ensure that the LongPlus app has permission to send notifications in your phone's system settings. For iOS 13 and above, also ensure "location permission" is set to "allow when using" as this can affect connectivity and features.

Motion Detection: Verify that motion detection is enabled in the app. The camera uses a PIR motion sensor to trigger alerts.

Network Connection: Ensure your camera is connected to a 2.4GHz Wi-Fi network (5GHz is not supported). If the signal is weak, notifications may be delayed or fail; try moving the camera closer to the router.

Power Status: Check the battery level in the app. If the battery is low, the camera may enter a power-saving mode that affects performance.

Restart the Device: If the camera is malfunctioning, long-press the power button for 3 seconds to restart it, or use a pointed object in the reboot hole located under the rubber plug at the bottom.
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Bill says:

September 7, 2022 at 5:28 pm
The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?
Bill asks The image displayed on my iPhone is full screen. The image displayed on my iPad is small with the control buttons taking up a larger area than the picture. When I tap on the full screen icon nothing changes. Can you help?

Manuals+ clarified question

Question

Why is the camera image not displaying in full screen on my iPad even when tapping the full screen icon?
Answer

The issue you are experiencing is likely due to the app's scaling on iPadOS. While the LongPlus app (often associated with the LongVision or BitVision platforms mentioned in the technical context) is compatible with iOS, it may be designed primarily for a smartphone aspect ratio.

If the full-screen icon within the app is not responding, please try the following steps:

Check iPad Orientation Lock: Ensure your iPad's rotation lock is turned off. Sometimes the app requires the physical device to be in landscape mode to trigger the full-screen transition.

Use the iPadOS Scaling Toggle: If the app is running as a scaled iPhone app, you may see a small "2x" or arrow icon in the bottom corner of the iPad screen (outside the app's own interface) that can help expand the window.

Update Firmware and App: According to the manual (page 17), you should check for firmware updates in the app settings. Also, ensure you are using the latest version of the app from the App Store.

Restart the App: Force close the app and reopen it while the iPad is already in landscape orientation.

If these steps do not resolve the issue, it may be a limitation of the current app version's optimization for tablet displays.
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Kathy says:

September 17, 2022 at 1:22 pm
trying to long in to account says it can’t find email. installed about 3 months ago. when opening app it says read agreements, can’t get past this. have opened and read both agreements,
Kathy asks trying to long in to account says it can't find email. installed about 3 months ago. when opening app it says read agreements, can't get past this. have opened and read both agreements,

Manuals+ clarified question

Question

How do I resolve login issues and bypass the agreement screen in the LongPlus app?
Answer

Based on the LongPlus Smart Battery Camera manual and common app behavior, please try the following steps to resolve your login and agreement screen issues:

Bypassing the Agreement Screen: When the app displays the user agreements, you must typically scroll to the very bottom of the text or check a small radio button/checkbox (often located at the bottom of the screen) to confirm you have read them before the "Agree" or "Next" button becomes active.

Email Not Found: If the app says it cannot find your email, ensure you are using the exact same email address used during the initial registration 3 months ago. Check for typos or extra spaces. If you are still unable to log in, you may need to perform a new user registration as outlined in the "Quick Start" section of the manual.

App Permissions: Ensure the app has the necessary permissions. For iOS 13 and above, the manual specifically notes that Location Permission must be set to "Allow when using" for the app to function correctly during setup.

Device Reset: If the app remains unresponsive, you can restart the camera by long-pressing the Power Button for 3 seconds. If the device is malfunctioning, remove the rubber plug at the bottom and press the reboot hole with a pointed object.

If you continue to have account-specific issues, you may need to contact the service provider listed in your app's support section or visit www.herospeed.net for further technical assistance.

>
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Jim Petridis says:

October 3, 2022 at 1:59 pm
Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn’t work all the time. Some times it saves images and other times it doesn’t work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.
Jim Petridis asks Hi so we purchased a battery longplus camera and it seems the cloud service to record footage doesn't work all the time. Some times it saves images and other times it doesn't work. Do we need to buy a SD memory card and install it in the camera.It does say on the box that that cameras has cloud saving for 7 days rolling.We need help.

Manuals+ clarified question

Question

Why is my cloud service recording inconsistently, and do I need an SD card for the LongPlus Smart Battery Camera?
Answer

While your LongPlus Smart Battery Camera may include a 7-day rolling cloud service, inconsistent recording is often related to network stability or device settings. To ensure reliable footage storage, it is highly recommended to install a Micro SD card.

Storage Capacity: The camera supports Micro SD cards up to 128GB.

Installation: The Micro SD card slot is located at the bottom of the camera, protected by a rubber plug. You must insert the card here for local recording.

Cloud Troubleshooting: If you hear the prompt "Cloud service connection fail," check that your router is properly connected to the external network and that your Wi-Fi signal is strong. Thick walls or interference can cause the camera to drop the connection, leading to missed recordings.

Recording Settings: In the app, ensure the recording duration is set to "Auto" (which records up to 3 minutes when motion is detected) to capture full events.

If the cloud service continues to be unreliable, using a Micro SD card provides a dependable backup that does not rely on an active internet connection to save the footage locally.
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Frank says:

December 11, 2022 at 11:31 pm
I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.
Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. They only thing I have been able to does speak with a person outside the front door. I have a 128 ST card that also is working.

Manuals+ clarified question

Question

How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?
Answer

Based on the LongPlus Smart Battery Camera User Guide, there is no mention of a physical or optical zoom feature. The camera lens has a fixed Field of View of 110°, which is designed for a wide-angle perspective rather than close-up magnification.

To get a closer view of your video feed, you can try the following in the LongPlus app:

Digital Zoom: While viewing the live stream or a playback video, try using a "pinch-to-zoom" gesture (placing two fingers on the screen and spreading them apart) on your smartphone screen to digitally enlarge the image.

Physical Placement: Since the camera has a fixed wide-angle lens, the best way to get a clearer view of a specific area (like a front door) is to physically mount the camera closer to that target.

Image Resolution: Ensure your camera is set to its maximum resolution (up to 1920×1080) in the app settings to maintain as much detail as possible when digitally zooming.

If you are looking for a motorized zoom (PTZ) feature, this specific battery-powered model does not appear to support it, as the manual only describes manual angle adjustment during installation.
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Frank says:

December 11, 2022 at 11:34 pm
I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

Read more: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA
Frank asks I have tried unsuccessfully for about 3 hours now to get some control of zooming in the video and getting a closeup view. The camera is working fine but I cannot seem to control it as I should. The only thing I have been able to do is to speak with a person outside the front door. I have a 128 ST card that also is working.

Read more: https://manuals.plus/longplus/smart-battery-camera-manual#ixzz7nCvOuGWA

Manuals+ clarified question

Question

How do I control the zoom and get a closeup view on the LongPlus Smart Battery Camera?
Answer

Based on the LongPlus Smart Battery Camera User Guide, the camera features a fixed lens with a 110° field of view. The manual does not list a physical or optical zoom control. To get a closeup view or control the zoom, please try the following in the LongPlus or LongVision app:

Digital Zoom: While viewing the live video stream in the app, use two fingers on your smartphone screen to "pinch-to-zoom." This will allow you to digitally enlarge the image for a closer look.

Image Resolution: Ensure your camera is set to its maximum resolution (1920×1080) in the app settings to maintain the best possible clarity when using digital zoom.

Physical Placement: Since the lens is fixed, the best way to get a clearer "closeup" of a specific area (like a front door) is to physically install the camera closer to the target area, ensuring it is within 7 inches (20cm) for QR scanning during setup and at an appropriate height for monitoring.

If you are looking for an optical zoom feature, this specific model does not appear to support it as it is a fixed-lens battery-powered unit.
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john says:

March 5, 2023 at 6:10 pm
Camera does Not record events OR I cant find them ??
john asks Camera does Not record events OR I cant find them ??

Manuals+ clarified question

Question

My camera does not record events, or I cannot find them. What should I do?
Answer

If your LongPlus Smart Battery Camera is not recording events or you are having trouble finding them, here are some steps you can take:

Check Recording Settings: Ensure that event recording is enabled in the camera's settings within the LongPlus app.

Review Storage: The camera supports a Micro SD card (up to 128GB) for storage. Make sure a card is inserted and has sufficient space. If the card is full, new events may not be recorded.

Maximum Recording Length: If the duration is set to "Auto," the camera will record a video for up to 3 minutes when motion is detected.

Viewing Recorded Videos: To quickly view videos by category, click the icon in the upper left corner of the "Library" page in the app. You can then filter videos by category and click "Save" to view playbacks.

Restart the Camera: If the device is malfunctioning, long-press the power button for 3 seconds to restart it. If there is no response, remove the rubber plug at the bottom of the camera and press the reboot hole with a pointed object to restart it.

Check Wi-Fi Connection: A stable Wi-Fi connection is crucial for the camera to function correctly, including recording and uploading events. Ensure your camera is within range of a 2.4GHz Wi-Fi network.
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Harold Ray Magill says:

April 18, 2023 at 8:54 pm
Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?
Harold Ray Magill asks Purchased a PTZ battery camera and do not see how to make it pan and rotate remotely?

Manuals+ clarified question

Question

How do I remotely pan and rotate my LongPlus PTZ battery camera?
Answer

To remotely pan and rotate your LongPlus PTZ camera, you must use the mobile application (LongPlus or LongVision) that you used during the initial setup. While the provided manual focuses on a fixed-lens model, PTZ (Pan-Tilt-Zoom) functionality is typically accessed through the following steps:

Open the App: Launch the LongPlus or LongVision app on your smartphone.

Access Live View: Tap on your camera from the home screen to enter the live video stream.

PTZ Controls: Look for a directional pad (D-pad) or a joystick icon on the live view screen. This is often labeled as "PTZ" or represented by a circular icon with arrows.

Manual Rotation: Use the arrows on the screen to rotate the camera horizontally (pan) or vertically (tilt) to your desired position.

If you do not see these controls, ensure your specific model supports motorized PTZ. Some cameras allow for manual angle adjustment during installation (as shown on page 12 of the manual) but do not feature remote motorization. If your camera is a motorized PTZ model and the controls are missing, try updating your Firmware in the App settings as described on page 17.
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