LogicMark B0DGYF814B Freedom Alert Max Cellphone
Your Freedom Alert Max
INCLUDED ACCESSORIES
- USB-C Charging Cable and Power Adapter
- Protective Case
- Screen Protector
- Phone Lanyard
- SIM Eject Pin
Device Features
Built-In Fall Detection Technology
Direct Connection to 24/7 Monitoring Professionals
Connect to Friends and Family with the Press of a Button
Geofencing
Two-Way Communication
4G LTE Technology
Non-Emergency Calling
GPS Location Services
Emergency Caregiver Video Feed
FREE Care Village Mobile App
DEVICE SPECIFICATIONS
- Connection Type: 4G LTE
- Battery: 2000 mAh
- Weight: 110 g
- Product Dimensions: 95 × 49.4 × 16.5 mm
- Memory: 68 GB
- Screen Resolution: 480 × 854 pixels
- Screen Dimensions: 3 in.
- Device Operating System: Android 12
Care Village App
Freedom Alert Max pairs with the Care Village app to allow device users to connect with a caregiver and emergency dispatch at the press of a button.
- Caregiver notifications for when a device user needs help
- 3-way calls with emergency dispatch
- 911 call-forwarding
- Family & friends as emergency contacts
- Battery status monitoring
- Wi-Fi connection monitoring
- Simple set up for everyone
- Contact list
- Non-emergency calling
- Device history
- Device status
Download the Care Village App for iOS or Android
Setting Up New Device
- STEP 1: To set up the device, you will need:
- A fully charged Freedom Alert Max
- A mobile phone with access to the Apple App Store or Google Play Store
- STEP 2: Plug the USB-C charger into the device charging port and allow it to fully charge
- STEP 3: Use the SIM ejector pin to open the SIM card slot. Place your SIM card in the SIM card tray. Push the SIM card tray back into the SIM card slot to close it flush
- STEP 4: Download the Care Village companion app on a smartphone from the Apple App Store or Google Play Store
- STEP 5: Open the app and follow the steps to create an account
- STEP 6: Follow the in-app instructions to set up or log in to your account
- STEP 7: The app will ask for a device Serial Number. The code will be on a sticker on the back of your Freedom Alert Max, the yellow set-up screen will stay on the device until you complete the process
- STEP 8: Return to the app home screen and follow the prompts to add a device and complete the setup
- STEP 9: The device will begin a test automatically after a successful setup and any time it powers on. To complete the test, press the next button through the results until you reach the home screen
It may take up to an hour for your device to connect to a monitoring service. If it does not connect after an hour, please try again and contact our support team if you need any assistance! Congratulations – you have set up your device!
Charging Your Device
- STEP 1: Find the USB-C cable and power supply that comes with Freedom Alert Max
- STEP 2: Plug the cable into the charging USB port on the side of the device. The device will check for updates and will re-start if one is available We recommend charging your device each day.
Monitoring Your Device
IN-APP DASHBOARD
This tab provides a history of all events and notifications that have occurred with the Freedom Alert Max device paired with your app. Event notifications include:
- Emergency events
- Device issues
TESTING YOUR DEVICE
- STEP 1: Press the device test button on the bottom left of the home screen
STEP 2: The device will display the following status updates:- Battery: Ok or Recharge Soon
- Connectivity: Ok, Low, or No 4G or Wi-Fi Coverage
- Fall detection: On or Off
- Version numbers
- STEP 3: Press the button until you return to the home screen; this means the test is complete
Emergency Calls
- STEP 1: The device will call the monitoring service or the chosen caregiver, based on the selected contact
STEP 2: Once the push notification is clicked, the caregiver can “accept” the call or choose to check-in. The monitoring service will direct your call to a caregiver or emergency services
STEP 3: Once the caregiver clicks “accept”, a two-way call is started. The device user can then relay the emergency
STEP 4; To end the call, the user can push the side button for 2 seconds
Receiving an Emergency Call as a Caregiver
In the Event of an Emergency, Forward the Call to Emergency Dispatch
- STEP 1: Once a call is started, the caregiver must click on a notification from the Care Village app
STEP 2: Choose to “accept” the call
STEP 3: If you “accept” the call, you will be connected directly to the device user
STEP 4: If the emergency is serious, you can press the call-for-warding button to connect with emergency dispatch
STEP 5: A three-way call between the caregiver, device user, and emergency dispatch will begin
STEP 6: The device user or caregiver must communicate the emergency and any additional information on the device user’s condition and location
STEP 7: Once emergency dispatch hangs up, the caregiver and device user can stay on the line until help has arrived
WARRANTY INFORMATION
- To register your FREE 1-year limited warranty, go to:
- https://www.logicmark.com/warranty-manuals/
FCC STATEMENT
Manufacturer Recommendations and FCC Information\ MANUFACTURER RECOMMENDATIONS
- Caregivers must have the accompanying app and a smartphone to utilize this device.
FCC INFORMATION, FCC ID: TYD-FA45911
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply\ with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio\ communications.
Important Product Information
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or\ television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications or changes to this equipment. Such modifications or changes could void the user’s authority to operate the equipment.
The SAR limit of USA (FCC) is 1.6 W/kg averaging over one gram of tissue.
Device types Connected Personal Emergency Response System (PERS) device
(FCC ID: TYD-FA45911) has also been tested against this SAR limit. This device was tested for typical body-worn operations with the back of the handset kept 5mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 5mm separation distance between the user’s body and the back of the handset. The use of belt clips, holsters, and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements and should be avoided.
CONTACT
- Go to Your Contacts and Press “Customer Support”
- Call: +1 800-519-2419
- Email: info@logicmark.com
- Go to: https://www.logicmark.com/customer-support/
DISCLAIMERS
- Privacy Policy:
- https://www.logicmark.com/privacy-policy/
- Terms and Conditions:
- https://www.logicmark.com/terms/
Documents / Resources
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LogicMark B0DGYF814B Freedom Alert Max Cellphone [pdf] Instruction Manual B0DGYF814B Freedom Alert Max Cellphone, B0DGYF814B, Freedom Alert Max Cellphone, Alert Max Cellphone, Max Cellphone, Cellphone |
