1. ບົດແນະນຳ
The HP 14 Laptop (Model 14-dq0010nr) is a portable computing device designed for productivity and entertainment. It features a thin and light design, a 14-inch micro-edge HD display, and is powered by an Intel Celeron N4020 processor. This manual provides essential information for operating and maintaining your laptop.

2. ສິ່ງທີ່ຢູ່ໃນກ່ອງ
- HP Laptop 14-dq0010nr
- 3-cell, 41 Wh Li-ion Battery (integrated)
- 45 W Smart AC Power Adapter
3. ຕັ້ງຄ່າ
3.1 ການເປີດເຄື່ອງເບື້ອງຕົ້ນ
- ຖອດແລັບທັອບ ແລະອຸປະກອນເສີມທັງໝົດອອກຈາກກ່ອງ.
- ເຊື່ອມຕໍ່ອະແດບເຕີໄຟກັບຜອດສາກໄຟຂອງແລັບທັອບ ແລະຈາກນັ້ນໄປຫາປລັກສຽບໄຟ.
- ເປີດຝາແລັບທັອບ. ແລັບທັອບອາດຈະເປີດອັດຕະໂນມັດ. ຖ້າບໍ່ແມ່ນ, ກົດປຸ່ມເປີດປິດທີ່ຕັ້ງຢູ່ເທິງແຖບແປ້ນພິມ.
- ປະຕິບັດຕາມຄໍາແນະນໍາໃນຫນ້າຈໍເພື່ອເຮັດສໍາເລັດການຕິດຕັ້ງ Windows 11 Home. ນີ້ລວມມີການເລືອກພາກພື້ນຂອງທ່ານ, ການເຊື່ອມຕໍ່ກັບເຄືອຂ່າຍ Wi-Fi, ແລະການສ້າງບັນຊີຜູ້ໃຊ້.
3.2 ການສາກແບັດເຕີຣີ
For optimal performance, ensure the laptop is fully charged before its first use. The HP 14 Laptop supports HP Fast Charge technology, allowing it to charge approximately 50% in 45 minutes when powered off.

4. ຄໍາແນະນໍາການດໍາເນີນງານ
4.1 ການຄຸ້ມຄອງພະລັງງານ
- ເປີດ: ກົດປຸ່ມເປີດປິດ.
- ຮູບແບບການນອນ: ປິດຝາ ຫຼືກົດປຸ່ມເປີດປິດຊົ່ວຄາວ.
- ປິດລົງ: Click the Start button, then Power, and select Shut down.
- ຣີສະຕາດ: Click the Start button, then Power, and select Restart.
4.2 ຈໍສະແດງຜົນ
The laptop features a 14-inch HD (1366 x 768) micro-edge display. This design maximizes the screen area for an immersive viewing experience. While the display is HD, the integrated Intel UHD Graphics 600 supports 4K content output to compatible external displays.

4.3 ແປ້ນພິມ ແລະ ແຜ່ນສໍາຜັດ
The full-size keyboard provides a comfortable typing experience. The precision touchpad supports multi-touch gestures for intuitive navigation and enhanced productivity.
4.4 ພອດ ແລະການເຊື່ອມຕໍ່
The HP 14 Laptop offers various ports for connecting peripherals and external devices:
- USB ports (specific types and quantity may vary, refer to physical device)
- HDMI port for external display connection
- ຊ່ອງສຽບຫູຟັງ/ໄມໂຄຣໂຟນແບບຄອມໂບ
- SD card reader (if available)
For wireless connectivity, the laptop supports Wi-Fi 5 (802.11ac) and Bluetooth 4.2.

4.5 Operating System and Software
The laptop comes pre-installed with Windows 11 Home in S mode. This mode offers fast boot times, increased responsiveness, and enhanced security by exclusively running apps from the Microsoft Store. A 1-year subscription to Microsoft 365, including Word, Excel, and PowerPoint, is included.

4.6 ກ້ອງຖ່າຍຮູບ ແລະສຽງ
The laptop is equipped with an HP True Vision 720p HD camera for video calls and HD Audio with stereo speakers for clear sound.

5. ບໍາລຸງຮັກສາ
5.1 ການເບິ່ງແຍງທົ່ວໄປ
- Keep the laptop in a clean, dry environment.
- ຫຼີກເວັ້ນການເປີດແລັບທັອບກັບອຸນຫະພູມທີ່ຮຸນແຮງ ຫຼືແສງແດດໂດຍກົງ.
- ຢ່າວາງວັດຖຸໜັກໄວ້ເທິງຄອມພິວເຕີໂນດບຸກ.
5.2 ການທໍາຄວາມສະອາດ
- ໃຊ້ຜ້າແພທີ່ອ່ອນນຸ່ມ, ບໍ່ມີສານດ່າງເພື່ອເຮັດຄວາມສະອາດໜ້າຈໍ ແລະ ພາຍນອກ.
- ສໍາລັບ smudges stubborn, ເລັກນ້ອຍ dampໃສ່ຜ້າດ້ວຍນ້ໍາຫຼືເຄື່ອງເຮັດຄວາມສະອາດຫນ້າຈໍ.
- ຫຼີກເວັ້ນການນໍາໃຊ້ສານເຄມີທີ່ຮຸນແຮງຫຼືວັດສະດຸຂັດ.
5.3 ການປັບປຸງຊອບແວ
Regularly check for and install Windows updates to ensure your system has the latest security patches and performance improvements. You can find updates in the Windows Settings.
6. ການແກ້ໄຂບັນຫາ
If you encounter issues with your HP 14 Laptop, consider the following basic troubleshooting steps:
- ບໍ່ມີພະລັງງານ: ໃຫ້ແນ່ໃຈວ່າອະແດັບເຕີໄຟເຊື່ອມຕໍ່ຢ່າງປອດໄພກັບແລັບທັອບ ແລະປລັກສຽບໄຟທີ່ເຮັດວຽກໄດ້. ລອງຮ້ານອື່ນ.
- ບັນຫາໜ້າຈໍ: If the screen is blank, try pressing the power button or any key to wake it from sleep. If the issue persists, restart the laptop.
- ປະສິດທິພາບຊ້າ: Close unnecessary applications, check for available storage space, and ensure your operating system is up to date.
- ບັນຫາການເຊື່ອມຕໍ່: For Wi-Fi issues, try restarting your router and the laptop. For Bluetooth, ensure the device you are trying to connect is in pairing mode.
For more advanced troubleshooting, refer to the HP support webເວັບໄຊ ຫຼືຕິດຕໍ່ບໍລິການລູກຄ້າ.
7. ຂໍ້ມູນຈໍາເພາະ
| ຄຸນສົມບັດ | ຂໍ້ມູນຈໍາເພາະ |
|---|---|
| ໝາຍເລກຕົວແບບ | 14-dq0010nr |
| ໂຮງງານຜະລິດ | Intel Celeron N4020 (2.8 GHz) |
| RAM | 4 GB DDR4-2400 MHz |
| ການເກັບຮັກສາ | 64 GB eMMC |
| ຈໍສະແດງຜົນ | 14-inch HD (1366 x 768) Micro-Edge |
| ຮູບພາບ | Intel UHD Graphics 600 |
| ລະບົບປະຕິບັດການ | Windows 11 Home ໃນໂໝດ S |
| ການເຊື່ອມຕໍ່ໄຮ້ສາຍ | Wi-Fi 5 (802.11ac), Bluetooth 4.2 |
| ອາຍຸແບັດເຕີຣີ (ສະເລ່ຍ) | ສູງສຸດ 10 ຊົ່ວໂມງ |
| ຂະໜາດ (LxWxH) | 8.86 x 12.76 x 0.71 ນິ້ວ |
| ນ້ຳໜັກ | 3.24 ປອນ |
| ສີ | Indigo Blue |

8. ການຮັບປະກັນແລະການສະຫນັບສະຫນູນ
Your HP 14 Laptop comes with a 1-year limited hardware warranty. For warranty claims, technical support, or additional information, please visit the official HP support webເວັບໄຊ ຫຼືຕິດຕໍ່ບໍລິການລູກຄ້າຂອງ HP.