Bluetooth Sleep Mask FAQ
Specifications:
- Material: High-quality memory foam and soft fabrics
- Light Blocking: Over 99% light blocking
- Connectivity: Bluetooth technology
- Compatibility: Works with smartphones, tablets, laptops, and
some smart TVs - Cleaning: Spot clean with a damp cloth; machine washable
body - Warranty: 24-month manufacturer’s warranty
Product Usage Instructions:
1. Connecting the Mask to Your Device via Bluetooth:
To connect the mask to your device via Bluetooth, follow these
steps:
- Turn on the mask by pressing the power button.
- Enable Bluetooth on your device and search for available
devices. - Select the mask from the list of available devices to
pair. - Once connected, you can play your desired audio content through
the mask speakers.
2. Cleaning the Eye Mask:
To clean the eye mask:
- For daily cleaning, use a damp cloth to spot clean the
surface. - If necessary, remove the internal electronics unit and hand
wash the mask in cold water with mild detergent. - Air dry thoroughly before reusing.
- Avoid bleaching, ironing, or tumble drying the mask.
Frequently Asked Questions (FAQ):
Q1: What are the product dimensions, and is it easy to store
and travel with?
A: The mask is ergonomically designed to fit
most face shapes comfortably. It can be lightly folded or rolled up
without damage and comes with a durable travel pouch for easy
storage in drawers, suitcases, or backpacks.
Q2: How well does the mask block out light? Is it completely
black?
A: The mask features a design that effectively
blocks over 99% of light, creating an optimal dark environment for
sleep. The interior fabric enhances the light-blocking effect.
Q3: How do I clean the eye mask?
A: Spot clean with a damp cloth for daily
hygiene. For deeper cleaning, hand wash in cold water with mild
detergent after removing the internal electronics unit. Air dry
thoroughly.
Q4: Is this product durable? How long will it normally
last?
A: The mask is built for durability using
high-quality materials and is designed for long-term use. With
proper care, it should last well over 6 years and comes with a
24-month warranty.
Q5: Is it simple to use? Does it require any professional tools
for setup or installation?
A: The mask is designed for immediate use
without any tools. The controls are simple with clearly marked
buttons for easy operation.
Q6: What devices is it compatible with?
A: The mask is compatible with any
Bluetooth-enabled audio device, including smartphones, tablets,
laptops, and some smart TVs.
Bluetooth Sleep Mask
Frequently Asked Questions (FAQ)
Q1: What are the product dimensions, and is it easy to store and travel with?
A: The mask is ergonomically designed to fit most face shapes comfortably. It is made from flexible, soft materials that can be lightly folded or rolled up without damage. It comes with a durable travel pouch, making it incredibly easy to store in a drawer, suitcase, or backpack.
Q2: How do I connect the mask to my device via Bluetooth?
A: It’s a simple process: 1.Turn on the Bluetooth function of your phone first 2.Press and hold the power switch for 1.5-2s,when the Blue light flashes means Open after 5 – 8 minutes if without any connection.) 3. Search bluetooth Name: “LC-dolida” on your smart phone, and connect it (The Bluetooth will automatic shutdown after 5-8 minutes if without any connection.) 4. Once paired, you can play music, podcasts, or white noise from your device directly through the mask’s built-in speakers. * Warning: Only one Bluetooth connection is allowed,if user want to connect to another device,please make sure to cancel the previous device.
Q3: How well does the mask block out light? Is it completely black?
A: Our mask features a ergonomic profile design that does not place pressure on your eyes and complete blackout memory foam padding around the nose bridge and edges. This design effectively blocks over 99%+ of light, creating an optimal dark environment for sleep, even in a lit room or during daytime. The black interior fabric further enhances this light-blocking effect.
Q4: How do I clean the eye mask?
A: For daily hygiene, we recommend spot cleaning with a damp cloth. The main body of the mask is made from machine-washable materials. Please remove the internal electronics unit (if applicable/removable) before washing. Hand wash in cold water with mild detergent and air dry thoroughly. Do not bleach, iron, or tumble dry.
Q5: What should I do if the battery won’t charge or doesn’t hold a charge?
A: Please try the following troubleshooting steps: 1) Ensure you are using the included (or a high-quality) USB-C/USB-Micro cable and a reliable power source (e.g., computer USB port or phone charger adapter). 2) Check the charging port for any debris and ensure the cable is fully inserted. 3) Try a different cable and power adapter to isolate the issue. * If the problem persists, the battery may be faulty. Please contact our customer service team immediately–this is covered under our warranty.
Lc-dolida@outlook.com
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Q6: Is this product durable? How long will it normally last?
A: Yes, it is built for durability. We use high-quality memory foam, breathable fabrics, and reinforced stitching in high-stress areas. The internal electronics and battery are designed for long-term use. With proper care (see cleaning instructions), the mask should provide excellent performance for well over 6 years. It comes with a 24-month manufacturer’s warranty.
Q7: Is it simple to use? Does it require any professional tools for setup or installation?
A: No tools are required! The mask is designed for immediate use straight out of the box. The controls are simple, with buttons clearly marked for power, volume, and play/pause. The adjustable strap allows for a perfect fit with no installation needed.
Q8: What devices is it compatible with?
A: The Bluetooth technology is compatible with any Bluetooth-enabled audio device, including:
-Smartphones (iPhone & Android) -Tablets (iPad & Android) – Laptops (Mac & Windows) – Some Smart TVs (for private listening) It also supports standard audio playback functions for music, audiobooks, and meditation apps.
Q9: How long after shipping will it take to receive my order, and will the packaging be discreet and intact?
A: We typically process orders within 24-48 hours. Delivery times depend on your location and the shipping option selected (please check the estimated delivery date at checkout). All products are shipped in secure, reinforced Amazon packaging to ensure they arrive in perfect condition.
Q10: What is your after-sales service and warranty policy?
A: Your satisfaction is guaranteed. We offer a 90-day no-questions-asked refund policy and a 24-month warranty that covers manufacturing defects, battery issues, and functional problems. If you have any issues, please contact us directly through Amazon’s Messaging System. Our responsive support team will provide a prompt solution, often including a replacement or refund without the need to return the item.
Lc-dolida@outlook.com
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Documents / Resources
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LC-dolida Bluetooth Sleep Mask FAQ [pdf] User Manual Bluetooth Sleep Mask FAQ, Bluetooth Sleep Mask, Bluetooth Mask, Sleep Mask, Mask, Sleep Mask FAQ |